TIGER TRAINING MANUAL

TIGER TRAINING MANUAL Consultant

Please note that the information contained in this document is as up to date as possible to our knowledge and Tiger is not liable for any errors or false information contained in this document. Important: You are not allowed to represent yourself (on business cards, marketing materials, websites, email signatures, verbally etc.) as a Tiger Representative. It is very important that you make it clear you are an outside energy rep that sells Tiger services. Some approved titles are: Outside Sales Rep, Sales Channel Rep, or Your Company Name. Any other titles must be approved by your natural gas marketer first. 1

Table of Contents Tiger... 4... 4... 4 Company Assets... 4... 4... 5 of Measurement... 5 Savings... 5 &E... 6... 6 Area... 6... 6 Discount Explanation... 6 for the PG&E Employee Discount, you will never see a discount in the PG&E Procurement Charge. All discounts are applied to the PG&E Transportation Charge rather than the Procurement Charge so that customers are indifferent with respect to taking CTA or bundled PG&E procurement service.... 7... 8... 8 Area... 8 &E... 9... 9 Area... 9... 10... 10 Prices... 10... 10 Rate Codes... 10... 11 a Contract... 14... 14 2

Point... 14 Contracts... 14 & Rejection Codes... 15 Codes... 15 error codes are... 15 Commissions... 16 Do Not Call List... 17 Asked Questions... 18... 21 of Measurement... 22 Electricity Deregulation Update (April 6, 2010)... 22 Electricity Announcement... 23 &E Electric... 24 Caps for PG&E... 24... 25 Caps for SCE... 25 &E Electric... 26 Caps for SDG&E... 26 You Will Receive... 27 3

About Tiger Overview Tiger Natural Gas, Inc. (Tiger) was created in 1991 as a Minority owned Natural Gas Marketing Company to provide end-use natural gas customers with a better option when it comes to their natural gas supplier. The natural gas market has been deregulated in many states for some time, but many business owners are unaware that they have a choice regarding their natural gas supplier. Tiger has been successful in providing most of our clients with significant savings over other natural gas marketing companies and their local utility. Locations Tiger is headquartered in Tulsa, OK and has field offices strategically located in Oklahoma City, Denver, and Pittsburgh. Our current customer base consists of over 20,000 facilities including; national retail chains, restaurants, manufacturers, hospitals, hotels, city, state, and federal facilities. Key Company Assets At Tiger we excel at supplying natural gas and natural gas management services to commercial, industrial, and federal facilities. Customer relationships are the key element to our success. Tiger places a strong emphasis on Customer Service and provides unsurpassed Customer Support Services for every client. Tiger s employees are industry veterans with over 400 years of combined experience in every area of the natural gas business. This vast, in-depth knowledge allows Tiger to provide the highest level of service and support to our clients and has established our solid reputation through applying the basic principles of integrity, honesty, and reliable customer service. Diversity As the United States diverse population continues to grow, Fortune 1000 companies have instituted Supplier Diversity Programs that are looking to the minority population to capture key relationships that can be built upon with certified diverse companies. Tiger is fulfilling these needs by offering competitive energy costs solutions. Tiger graduated from the SBA 8(a) program in September 2005, and is currently certified with the SBA HUBzone program, Women s Business Enterprise National Council, Oklahoma Minority Supplier Development Council, and the North Central Texas Regional Certification Agency. Tiger does not simply possess several diversity certifications. The Tiger Natural Gas team is comprised of a multicultural and professional staff, which contributes greatly to the strength of our company. We also serve many diverse communities throughout the United States. This gives us further insight into our customers developing needs, and allows us to continue to deliver innovative products and services. Company Website Try and familiarize yourself with our websites so you can refer customers to them. www.tigernaturalgas.com www.tigerenergynews.com (gas pricing updates) 4

Gas Most gas is purchased from a multitude of suppliers and we have minimal production. Tiger is able to leverage with suppliers to get the best price. Units of Measurement 1 Dekatherm = 10 Therms = 1 MMBtu 1 ccf = 100 cf = 1.1 Therms 1 mcf = 1000 cf = 1.1 Dekatherms 1 bcf = 1 billion cf California Savings Based on an ANNUAL basis, these are the savings our customers can expect to see. PG&E 8-13% SDG&E 4-6% SoCal 2-4% In some months the Utility s gas may be cheaper but this is because they are required to set their prices 3 weeks in advance while we set ours at the beginning of the month. If the Utility Company didn t forecast an increase in gas prices than theirs will be lower for that billing cycle but they will have to make up those losses in the coming months. So their prices will then increase while ours will be going back down. Another reason why the Utility s price of gas may be cheaper in a particular month is unforeseen credits against the cost of gas mandated by the CPUC for various utility violations such as overcharging their customers in previous years. 5

PG&E Info (Primary customer base) located in Northern California Residential and Commercial customers Billing: Mostly LDC billed, some DUAL billed. (All residential must be LDC and there is a 0.05/day charge for LDC billed customers however there are exceptions) Link for Historical Pricing: ://www.pge.com/nots/rates/tariffs/grf. Service Area Bakersfield Discounts CARE Discount Explanation The full PG&E CARE discount is provided to CARE customers no matter who is supplying their gas, PG&E or a supplier like Tiger. The PG&E procurement rate for a CARE customer is exactly the same as the procurement rate for a non-care customer. See the CARE tariff for more information 6

http://www.pge.com/tariffs/tm2/pdf/gas_scheds_gl-1.pdf. The tariff explains the rate, Alternate Procurement Option, etc. A Care customer s Baseline Quantity is no different than a non-care customer Baseline Quantity, see the G-1 tariff (http://www.pge.com/tariffs/tm2/pdf/gas_scheds_g-1.pdf) for comparison to the GL-1 quantities. All residential customers, Care or non-care, can obtain additional Baseline Quantities due to medical needs (see Standard Medical Quantities section in either tariff above). The discount for Baseline Quantities (medical or regular) is applied to the transportation rate so PG&E bundled customers and CTA customers all receive the identical discount. The PG&E procurement rate for Baseline Quantities is exactly the same as the PG&E procurement rate for non-baseline Quantities (Excess) per the Rate section in both of the rates above. There is no need for Tiger to provide customers with an additional discount. The CARE Discount is calculated as 20% of the sum of the G1 procurement rate and the transportation charge, but is applied to the transportation charge whether the customer pays the G1 procurement rate to PG&E, or pays another rate determined by the CTA. Except for the PG&E Employee Discount, you will never see a discount in the PG&E Procurement Charge. All discounts are applied to the PG&E Transportation Charge rather than the Procurement Charge so that customers are indifferent with respect to taking CTA or bundled PG&E procurement service. 7

SoCal Info Located in the Los Angeles and surrounding areas. (South of Bakersfield except for the SDG&E area in red) Commercial customers only Billing: DUAL billed Link for Historical Pricing: ://www.socalgas.com/business/prices/table. Service Area Bakersfield SDG&E 8

SDG&E Info Located in the San Diego and surrounding areas Commercial customers only Billing: DUAL billed Link for Historical Pricing: ://sdge.com/regulatory/summary. Service Area Today, San Diego Gas & Electric supplies power to a population of 1.4 million business and residential accounts in a 4,100 square-mile service area spanning 2 counties and 25 communities. 9

Pricing (Pricing is based off of indexes) Indexes You will receive a monthly report on index prices. 1. Natural Gas Index (NGI): Mostly used in California 2. Inside FERC Index (IF) *Note: We are not permitted to give out index information to customers. You must be a subscriber to receive this information. The penalty for giving out unauthorized index information is a $10,000 fine. Fixed Prices A Customer can choose at any point to lock in their price of gas. -Prices can be locked in anywhere from 1 month to 3 years -Not all usage has to be locked in -All fixed pricing is subject to refresh at time of acceptance since pricing is constantly fluctuating. -Customer must be DUAL billed Taxes Utility Users Tax (UUT) is a rate determined by the city each facility is located in. The only customers exempt are those located outside of the city limits of the cities where a rate is enacted. Not every city has a UUT. The utility adds the UUT on the customer s invoice which is for transportation/customer charges and Tiger charges UUT on the commodity charges. Anytime they see a charge for UUT by the Utility they should expect to see the same rate of UUT charged on their Tiger bill. Utility Rate Codes G-1: GNR-1: GNR-2: Residential Commercial Large Commercial 10

CSA We like to show potential customers what they would have saved with Tiger by giving them a CSA. These compare the Utility Company s gas prices with Tiger s prices for the previous year. Your Gas Marketer will send you updated CSAs each month. In order to create a CSA you will need to do the following: Have the customer sign and fill out an LOA. Then send to your Gas Marketer. Your Gas Marketer will then forward to the Utility Company who pulls the customer's historical usage (Can take up to 10 business days). The picture below is an LOA. Once you receive the historical usage from your Gas Marketer you will then enter the data into the appropriate CSA spreadsheet. The picture below is a sample CSA. 11

Utility Company Adder Historical Usage Notice the Volume is in Therms. There are CSAs in Therms and in Dekatherms. Tiger works in Dekatherms but PG&E works in Therms. We keep two different CSA forms for each type of Customer as well since rates differ for Residential and Commercial customers (ie: G-1 or GNR-1). Adder: This is where you input the adder and the form automatically updates the spreadsheet and incorporates it into the Total Cost. In this form the adder is $0.045/Therm so the consultant commission would be $0.015/Therm (33% of the adder). Before sending a CSA to a customer white-out (don t delete) the word Adder as well as the number (0.045) and save as a PDF. This way the numbers cannot be altered. Historical Usage: This is where you input the customer s historical usage. (Months will vary depending on the usage given) Utility Company: This is the customer s current Utility provider. We have separate CSAs for each Utility company. Total Dollar Savings: The savings the customer would have received had they been with Tiger. Total Percentage Savings: Percent customer would have saved had they been with Tiger. 12

Below is a sample CSA in Dekatherms. 0.45 Utility Company Adder Historical Usage Adder: This is where you input the adder and the form automatically updates the spreadsheet and incorporates it into the Total Cost. In this form the adder is $0.45/Dth so the consultant commission would be $0.15/Dth (33% of the adder). Before sending a CSA to a customer white-out (don t delete) the word Adder as well as the number (0.45) and save as a PDF. This way the numbers cannot be altered. Historical Usage: This is where you input the customer s historical usage. (Months will vary depending on the usage given) Utility Company: This is the customer s current Utility provider. We have separate CSAs for each Utility company. Total Dollar Savings: The savings the customer would have received had they been with Tiger. Total Percentage Savings: Percent customer would have saved had they been with Tiger. 13

Creating a Contract (Don t need the contract # for PG&E customers.) Pricing States the LDC plus adder. (ex: PG&E + $0.45) Typical Pricing (used in most situations): PG&E SoCal SDG&E = + $0.45/Dth = + $0.20/Dth to $0.25/Dth = + $0.25/Dth (priced with SoCal pricing point) Delivery Point States the LDC. (ex: SoCal) Submitting Contracts Send the customer contact name, phone number, and email in an excel file with every contract. Please obtain the Tax ID# or D&B# for all SoCal and SDG&E submissions and send along with the contract. This is so we can run a credit check on the customer. Send to your Tiger Gas Marketer: @tigernaturalgas. *Important: For all DUAL billed customers we must have the usage along with the contract. 14

Acceptance & Rejection Codes When an account is not accepted your Tiger Gas Marketer will send you an excel spreadsheet with a list of customers that were not accepted with customer information as well as rejections codes. Acceptance Codes Submitted Add Submitted Add Accepted Submitted Add Rejected Active Active(Month) Example = We have submitted the account but have not received a response from the utility = We submitted the account and it was accepted. We would have a start date. = We submitted the account and it was rejected. It would have an error code. = Account was accepted and is now active. The start date would be in the past. = Active September = Account was accepted and will be active in the respective month. Main error codes are A76`RCUSTID A83`DAELIG A13`PREVDA = Error on Service ID or Service Zip Code = Service ID # submitted was for an electric account = The Account has been submitted by another Marketing company 15

Consultant Commissions Your commission is standard at 33% of Tiger s Margin paid quarterly. However, it is up to you and your Gas Marketer if you need to come down to negotiate a better deal for the customer (ie: if there are other competitors bidding on the same customer). LDC billed commissions are based on the bill date. For example, if a customer begins service January it is likely that the customer will not receive a bill until February. So their first quarter commission check would include what was billed in February and March and would be paid in mid April. This payout would continue until otherwise directed by the Marketer working with the consultant or until the account terminates. You will also receive a detailed report included with the check stating the name of the facility, SaID#, consultant fee, usage, and commission due. 16

TIGER Do Not Call List TIGER has several corporate and franchise accounts that have requested a halt of solicitations from all authorized independent TIGER consultants. Tiger has received complaints from these customers, as they claim that their corporate accounts and franchisees are being overwhelmed by calls from people selling Tiger s services. TIGER respectfully requests that all representatives cease soliciting Tiger s services at their corporate offices and/or locations and franchisees: CKE Restaurants (Carl s Jr., Hardees, ect.) Jack in the Box Denny s McDonalds Save Mart Supermarkets, Inc. In addition, national energy consulting companies should be avoided as well. Tiger works directly with these groups through RFP/Bids processes and through them many large, national customer accounts already have direct avenues of communication with Tiger. Please refrain from contacting the following on this very limited list of the many energy consultants Tiger works with directly: Summit Energy World Energy Advantage IQ We greatly appreciate your cooperation on this matter, and look forward to doing business with you on other customer accounts. 17

Frequently Asked Questions 1. I didn t think I had a choice of who I could buy my natural gas from. How does this work? You certainly do have a choice. The natural gas industry in your area has been deregulated. The easiest way to understand it is to think of it like telecommunications deregulation, but instead of using phone lines we are using natural gas lines. We are able to sell you your natural gas at a discount and you continue to use the utilities existing pipelines to transport the natural gas to your facility or residence. There are no setup fees or connection fees and your utility will not charge you additional transportation costs. So we are able to pass on the savings from the actual natural gas you use. 2. How is Tiger able to offer me a lower rate than my utility? The utility is allowed to build in cost of their infrastructure, Bad Debts, and anything else the Public Utilities Commission will allow them, into their actual cost of gas. Tiger has minimal overhead and is much more flexible and able to go out and get the best price for our natural gas. We then pass those savings on to our customers. 3. How are you able to get the natural gas to me? We will give the natural gas you buy from us directly to your utility company and you will still pay them to transmit and distribute the natural gas through their existing pipelines to your residence or facility. So you will still be a customer of your utility but if you get your natural gas from Tiger you will still save money annually overall when you add in transportation charges and the savings we offer you on the natural gas. 4. What if I have an emergency? If you have an emergency like a gas leak or a fire you will still call your local utility company and they will come out and service your pipelines and meters, you will still be their customer because you will still pay them to distribute the natural gas to your residence or facility. They will not charge you more in a maintenance or emergency situation because you are a Tiger customer. However, if you have a billing or customer service issue you can quickly contact your representative and be taken care of much faster. 5. What are the risks involved with switching? There is essentially no additional risk. Tiger has been in business for 20 years and has over 22,000 commercial accounts nationwide and we have never received a better business bureau complaint. That is not the case with other energy marketers. At Tiger we are truly devoted to customer satisfaction and our company was founded on the principles of integrity, reliability, and trust. We have survived and outlasted many others in our industry even when most had only been in business a fraction of the time we have. We will be here for a long time to come and in the event we cannot supply you with gas your local utility company would begin to supply you again 18

automatically. That is something that has never happened once in our 20 years of business. You can look us up on the Better Business Bureau website (BBB.org). We have been in business since 1991 and have an A+ rating with the BBB. The key to our success is because of Tiger s strong emphasis on maintaining superior customer service and customer relationships. 6. How will you bill me for the natural gas we use? Residential (PG&E): You will continue to receive your one PG&E bill. The only difference will be that instead of having PG&E s cost for natural gas on your bill you would have Tigers. Nothing will change from your prospective and you just pay once using any current method available to you from PG&E. There is a $0.05/day customer fee included as well. ($1.50/month) Commercial (PG&E): You are eligible to receive your charges attached to your current PG&E bill, just as outlined above. You also have the option to receive a separate bill from Tiger for the natural gas you used. This option has no customer fee. Commercial (SoCal or SDG&E): You will receive a separate bill from Tiger listing your charges for the natural gas you use each month. 7. Is there a chance Tiger would cost me more overall than my Utility? In some months there is a chance that we could cost you more but that does not happen often. However, when you look at it on an annual basis we have never cost our customers more than they utility would have on a per Therm basis. The reason that Tiger s price can sometimes be more than the utility s price is because the utility actually lags behind where the current market price is. Historically our prices on a monthly level are most always less than the utility s but when natural gas prices rise unexpectedly and quickly in a matter of a few months it can result in our price for a month being more than the utility s. This is because when we were buying our gas at the markets current rates the utility was still selling gas at rates below where the current market was. This is because they have to set their monthly prices well in advance of when we do and they didn t forecast the increase in prices. This results in their prices continuing to rise as ours level off or drop from their highs. That is why we like our customers to look at the savings on an annual basis. Essentially, if their prices are less than ours in one month then that difference is likely to made up in subsequent months. 8. Can I buy my electricity from a program like this? Yes we do have an upcoming electricity program for commercial customers. As of now we are only accepting Notice of Intents to participate in our upcoming program which started April 16th. At this point we cannot be sure but we do anticipate a savings of 10-15%. However, there are a limited number of spots available. The Notice of Intent is only conveying your interest in the program and it in no way binds you to a contract. If you are selected you will have 60 days to decide if you would like to participate in the program. If this is something that interests you I 19

would be more than happy to send you a Notice of Intent and Authorization form as well as a California Electricity Announcement which further details the program. 9. What about the transportation cost of my natural gas service? Your utility will still charge you for the transportation of the natural gas to your facility or residence. You are already paying them for the transportation of the gas right now and when you become our customer your utility will not charge you anything additional for the transportation. So you can take the transportation out of the equation and whatever we can save you on the natural gas is what you can expect to save overall. You must use Natural Gas to save money with this program, the more you use the more we can save you. 10. Can I be your customer and participate in this program while receiving rebates and other savings program incentives through my utility? Yes you can purchase your Natural Gas at a discount from us and still be eligible for all the savings and rebate programs your utilities offer. This even includes California s Care customers. Even if you signed a contract for a rebate you will remain a customer of your utility and still be eligible for the rebate and be able to participate in our program. 11. How is my index rate price actually determined each month? In California the index s we use to determine your price each month is either the Natural Gas Intelligence (NGI) or Inside FERC (IF) index. These indexes are third party organizations that look at all the transactions happening at a particular geographical delivery point and assign an index value for that delivery point each month. Both of these indexes are independent third party organizations, are highly respected and set the industry standards in the areas we use them. Essentially, they are determining the market based rate for your area each month. 12. I don t want to be a customer of my Utility Company (Most likely a new facility or new business). In order for you to be serviced by Tiger, you must first sign up through your Utility Company since they are still providing the transportation of the gas to your facility or home. We do not own the pipelines and so you will still be paying them for the transportation of the gas. However, as soon as you sign up through them you can quickly contact a Tiger representative and we will then be able to serve as your natural gas provider. 20

Electricity 21

Units of Measurement Electricity is measured in Watts. Unit Multiple Metric Prefix Symbol US Multiplier for Btu kilo k thousand mega M million giga G billion tera T trillion peta P quadrillion CA Electricity Deregulation Update (April 6, 2010) Below is information regarding the California Electricity Program. Each Utility Company has their own NOIs and Authorization forms. These forms are to be filled out by the customer and returned to Tiger so we can submit them to the Utility company. We must have both the attached NOI & authorization form for the applicable utility to claim the customer s place in line. Detailed Instructions: You must list the specific, correct electric Service ID # s on the NOI for the corresponding PG&E accounts the owner intends to switch service on. If we do not have the correct, electric SA ID s on the form, it will be void. The Service Agreement Number (on the NOI) = Service ID Number = SAID. The Service Account Number on the Authorization Form = The Customer s Account #. All utilities require that box #6 (rate code change authorization) on page 1 of the authorization form be checked (see attached). These pre-checked boxes also need to be INITIALED BY THE CUSTOMER. Corrections/Insufficient information will need to be corrected within 2 business days or the NOI will be void Important Notes: Tiger will be submitting the customer NOI s and authorization forms to the utility via email and fax. NOI s submitted to the utility via email will receive an email acknowledgment of receipt. There will be a limited waiting list during the Open Enrollment Window (OEW); but, an NOI submitted during the OEW will be rejected if the Year 2 limit has been reached and the waiting list is full. The Year 2 opening will begin July 16, 2010 for January 1, 2011. Once the limit has been reached, customers will be notified and invited to begin submitting NOI s at the next available OEW for switching to DA in 2012. Multiple Customer Accounts: 22

Customers with more than one account number should provide the account number, service address, and customer e-mail address in an attached Excel spreadsheet. We can submit no more than one NOI per Federal Tax ID # (per utility), and all customer accounts listed on the NOI must be for the same customer of record (i.e., same Tax ID #). Any service agreements not under the same Federal Tax ID will be rejected and must be resubmitted on a separate NOI. Multiple accounts should be listed in order of preference on the Supplemental Account List (page 2 of the utility s NOI form). CA Electricity Announcement The California Public Utility Commission (CPUC) has partially opened up the state s electric service to competition. The program is known as Direct Access ( DA ) and allows Non-Residential customers to purchase Electricity from an independent Electric Service Provider (Tiger) rather than from their Local Utility Company. The CPUC has set limits as to how many customers will be allowed to switch each year. Initial Sign-up Process: An Open Enrollment Window has been established for all interested customers who wish to submit a Notice of Intent to transfer to Direct Access (DA) service. The Utility companies will take these Notices based on a first- come, first-served basis July 16, 2010. NOI s will only be rejected if the annual limit has been met. It is highly likely that there will be a large initial rush of Notice-of- Intents submitted on July 16, 2010. The second year s cap could be exceeded within the first hour of the first day. What Customers Need to Send to Tiger: To secure their place in line, we need both the attached Notice of Intent and a completed Authorization to Release Data form to Tiger as soon as possible, with the specific electric Service ID Numbers listed for the corresponding accounts they intend to switch service (the Service ID Number is the same as the Service Agreement Number and should be used on the NOI; the Authorization Form requires the Service Account Number). Tiger will be collecting these forms and usage information on behalf of our customers and submitting them to the relevant local utilities on July 16, 2010. Customers may also submit their forms to @tigernaturalgas. or via Fax at 1-888-294-7660. What Happens Next: If capacity space is available, the customer will be notified within 20 days of the CPUC s receipt of their NOI, and they will have 60 days from the date of notification to commit to TIGER s service for the specific customer account(s). If the customer fails to commit during the 60 day period, the capacity space reserved for them will be allocated to the next customer in line. If we are unable to enter into an agreement, their accounts will simply stay with their current utility. 23

PG&E Electric Enrollment Caps for PG&E Under the reopening rules, customers may enroll in DA up to a maximum allowable annual limit (measured in gigawatt-hours). PG&E s DA load will be permitted to increase over the next four years from the current (November 2009) 5,574 GWh of DA load to a new total cap of 9,520 GWh. The approximate annual increases permitted under the new cap are: First year (April - December 2010): Up to 35% of the room available under the cap (1,381 GWh) Second year: Up to 70% of the room available under the cap (an additional 1,381 GWh) Third year: Up to 90 % of the room available under the cap (an additional 789 GWh) Fourth year: Up to 100% of the room available under the cap (an additional 395 GWh) 24

SCE Enrollment Caps for SCE SCE's total available DA load is 3,946 GWh: Load will be allocated over a four-year phase-in period Year 1 of Phase-in (2010) load is 35% of SCE's total available DA load Year 2 of Phase-in (2011) load is 35% of SCE's total available DA load Year 3 of Phase-in (2012) load is 20% of SCE's total available DA load Year 4 of Phase-in (2013) load is 10% of SCE's total available DA load *Authorization forms should be submitted to SCE s Third party Authorizations Desk: @sce., fax 626-967-8393 25

SDG&E Electric Enrollment Caps for SDG&E The CPUC, in decision (D.) 10-03-022, has adopted rules for non-residential SDG&E customers to elect DA service up to a new annual DA load allowance of 462 GWh over a four year period ending December 31, 2013. The phase in period begins April 11, 2010 and the annual limits for DA load are set as described below, any unused kilowatt-hours (kwh) not used in one year to roll over into the next year. Y1 (2010) 35% of the new DA load allowance or 161.7GWh Y2 (2011) 70% of the new DA load allowance or 323.4 GWh Y3 (2012) 90% of the new DA load allowance or 415.8 GWh Y4 (2013) 100% of the new DA load allowance or 462 GWh 26

Forms You Will Receive CSA: 8 different CSAs (2 G-1 PG&E, 2 GNR-1 PG&E, 2 SoCal, and 2 SDG&E). Marketing Flyers: 3 different flyers (PG&E, SoCal, and General) California Electricity Announcement: Explains to you and customers the Electricity Program. NOI: Notice of Intent, customer (non-residential only) fills out to show their interest in signing up for electricity. This is not a contract (1 for each Utility). Authorization Forms: customer fills out to allow Tiger to pull their historical usage and information (1 for each Utility). Contracts: 3 for the different LDCs (2 PGE, SoCal, and SDG&E). The PG&E Billed contract is for LDC billed customers and the PG&E One Page contract is for DUAL billed customers. Note that SoCal contract is also used as an SDG&E contract. Customer Authorization for Core Gas Aggregation: This is part of a PG&E contract and is for Residential customers only. Sample Bills: Use these to explain new billing to customers. 3 total (2 PG&E and 1 Tiger). Authorization Release a.k.a. LOA: Authorizes us to pull a customer s historical usage. Sample Authorization Form Filled Out 27

Glossary Adder: Tiger s margin (profit), varies depending on several factors such as location, type of customer, whether there s competition, etc. Authorization Form: Authorizes Tiger to pull a customer s historical usage and information from their current Utility company. BT (Burner Tip) CG (City Gate): location to which gas is transported to in each area. CISR (Customer Information Standardized Request): Authorization forms for Electricity CPUC (California Public Utilities Commission): governs the utilities. CSA (Cost Savings Analysis): calculates a customer s savings based on historical usage. DA (Direct Access): The ability of a consumer of electric energy to select the supplier of the electric energy commodity services that will be delivered to them by their local electric utility. Dual billed: customers are billed by Tiger directly. Evergreen: means the contract will automatically renew. Flat Load: same usage every day. FOM (First of Month) Index: an independent third party company that are the industry standards which every other company uses to set their prices. Itemized bill: combines multiple locations onto one bill. LDC (Local Distribution Company): the location (ex: SoCal, PG&E, or SDG&E). LDC billed (a.k.a. consolidated billing): customer s bills are attached to PG&E s bill. LOA (Letter of Authorization): allows us to pull usage from the utility company. Also known as the Authorization Release. Margin: profit also known as the adder. NGPA (Natural Gas Purchase Agreement): contract NOI (Notice of Intent): A form filled out by the customer to indicate to their utility company their interest in being selected for DA (this is not a contract). Nymex: the index for Northeast areas PG&E (Pacific Gas & Electric) PPP charge: Public Purpose Program Surcharge (ex: for schools). PREM POST: zip code Redwood Energy: December 1, 2008 Tiger took over all of Redwood Energy s California contracts. This legally made all Redwood customers Tiger s customers. SaID (Service ID #): a 10 digit or less number which identifies an account. Can be found on PG&E s Gas Account Detail Page of the bill (SoCal and SDG&E you will need the account # as well as the meter # for each location). There are no dashes in the SaID. SCE (Southern California Edison): Electricity Company for SoCal. SDG&E (San Diego Gas & Electric) SoCal (Southern California Gas Company) UUT (Utility Users Tax): is a rate determined by the city each facility is located in. The only customers exempt are those located outside of the city limits of the cities where a rate is enacted. Not every city has a UUT. 28