Online Student Orientation Handbook

Online Student Orientation Handbook Lethbridge College, 2013 ONLINE STUDENT ORIENTATION HANDBOOK 0

Table of Contents 1 Introduction/Welcome... 3 1.1 Welcome to Lethbridge College!... 3 1.2 Technology Requirements... 4 1.3 Tech Support... 5 1.4 Time Requirements and Expectations... 6 1.5 Tips to Becoming a Successful Online Learner... 7 1.6 Acquiring Materials/Textbooks... 8 1.7 Fees and Payment Options... 9 1.8 Important Dates and Deadlines... 10 1.9 Prior Learning Assessment Recognition (PLAR) Information... 11 2 MyHorizon Portal... 13 2.1 Accessing the Portal... 13 2.2 Accessing your Email... 14 2.3 Registering for a Course... 16 2.4 Online Student Support Page... 17 2.5 Final Grades... 18 3 ANGEL... 19 3.1 Accessing ANGEL... 19 3.2 The Read Me First Folder... 20 3.3 Accessing Course Materials... 21 3.4 Course Grades... 23 3.5 Communicating with your Instructor... 24 3.6 ANGEL Support... 26 4 Testing/Exam Information... 27 4.1 Requesting an Exam... 27 4.2 Exam Request Procedures... 28 4.3 Other Testing Information... 30 5 Supports for Online Students... 31 5.1 Accessibility Services... 31 5.2 Advising... 32 5.2.1 Academic Advising... 32 ONLINE STUDENT ORIENTATION HANDBOOK 1

5.2.2 Career Advising... 33 5.3 Library (Buchanan)... 34 5.4 DL Coordinators... 35 5.5 elearning Café... 36 5.6 ecampus Alberta... 37 5.7 Financial Aid/Awards... 38 6 Policies... 39 6.1 Add/Drop and Extended Add/Drop... 39 6.2 Graduation Requirements... 40 6.3 Student Academic Code of Conduct: Academic Honesty Policy... 42 6.4 Academic Accommodation for Students with Disabilities Policy... 44 6.5 Grade Appeal Procedures... 45 6.6 Other Policies... 47 7 FAQ s... 48 ONLINE STUDENT ORIENTATION HANDBOOK 2

1 Introduction/Welcome 1.1 Welcome to Lethbridge College! Welcome! And thank you for choosing Lethbridge College! Congratulations on the choice to further your education in a flexible way through online learning. Whether you are working, rearing a family, or have other areas of your life that keep you busy, accessing your courses online will help you customize your educational experience and learn when it works for you! Our instructors are there to guide and facilitate your learning while sharing their expertise and knowledge. Although online learning requires a lot of hard work, you will be supported in your experience by the staff, students, and instructors at Lethbridge College. This handbook has been designed to help you navigate your way through your new online courses and help you become a successful online learner. It will give you information on topics such as accessing your course materials, resources for students, responsibilities as a student, and testing and grading. As you begin your online courses, bookmark a copy of this handbook on your computer or mobile device so that you can refer to it when questions arise. We wish you luck and success in your educational journey through Lethbridge College! ONLINE STUDENT ORIENTATION HANDBOOK 3

1.2 Technology Requirements You will need to make sure you have the technology to access your course(s). You may have a tablet, laptop, desktop, or mobile device. Whichever pieces of technology you choose, ensure they are capable of the following: Accessing your Email Accessing the Internet (Explorer version 7 or newer, Firefox, Google Chrome or Safari) Accessing PDF and Flash Objects (latest version of Adobe Flash Player and Reader) Running Microsoft Word 2003 or higher (required software) ONLINE STUDENT ORIENTATION HANDBOOK 4

1.3 Tech Support If you are having problems with your technology, you can request help from the following places: o o o ANGEL Help- If you are having trouble accessing your course and/or course materials in ANGEL, you can visit the Online Support Center or call them 24/7 at 1-877-849-1294. Library Help Desk- If you need help resetting passwords, with your MyHorizon account or would like to sign out any laptops or hardware, you may contact the library at 403-320-3352 IT Help Desk- If you are having any technical related issues or would like training, please contact the Help Desk at 403-320-3333 or at helpdesk@lethbridgecollege.ca ONLINE STUDENT ORIENTATION HANDBOOK 5

1.4 Time Requirements and Expectations The amount of time you need to spend online will vary from course to course. As a general guideline, up to 10-15 hours of coursework a week (more if you are taking more than one course) can be expected. This is just an average, and you should check with your instructor as to what they feel is the expected time commitment for your course. Online learning (sometimes referred to as DL or Distributed Learning) is flexible, allowing you to work on your schoolwork at a time and pace that works for you within the set deadlines of the projects, exams, and assignments in the course. Our online courses run during a given semester or term, meaning you will have a scheduled start and end date, similar to an on-campus class. Although online learning is mostly asynchronous (meaning that you and your instructor do NOT need to be online at the same time), there may be synchronous aspects to a course such as web conferences or chats that do require you to be online at the same time as your instructor. Your instructor will be able to communicate these instances to you. Exams and assignments will have due dates set throughout the course, and it is your responsibility to stay organized and aware of these due dates. Your instructor may require you to write your exams at a designated time or date(s). Read the Course Outline and Course Schedule carefully to ensure you are aware of any important dates. ONLINE STUDENT ORIENTATION HANDBOOK 6

1.5 Tips to Becoming a Successful Online Learner Learning online is a great opportunity to study at a time that's convenient for you. Online learning also requires a lot of dedication and hard work. Here are some qualities that can help you become a successful online learner. Ideal online learners: need or want flexibility in their learning to accommodate other areas of their life. have access to a computer and their own email address (you will also receive a Lethbridge College email address). have beginner computer and email skills, or a willingness to learn and work with technology. are comfortable asking questions when they need further clarification. have time in their schedules - usually 10-15 hours a week, depending on the course or number of courses taken. realize that an online course can be just as challenging and just as much of a commitment as a face-to face class. are self-directed, disciplined, goal-oriented and organized in their school work. manage their time carefully, taking into account their personal, work, and academic obligations. can read fluently as well as express themselves through writing. like to think critically, explore solutions to problems independently, have a love for learning. enjoy discussions and communicating with other students using technology. For more information, see the elearning Café s page on Succeeding as a DL Student. ONLINE STUDENT ORIENTATION HANDBOOK 7

1.6 Acquiring Materials/Textbooks When you register for your course, you should check your course outline on ANGEL (see pages 20-27 in this manual for more on ANGEL) to see what texts you will need to purchase. You can then purchase the text online through our Lethbridge College Bookstore or another vendor of your choice. The Lethbridge College Bookstore will mail you your books if you are unable to pick them up. You also have the opportunity to purchase used textbooks or rent them through the Bookstore. Visit the Bookstore s site at for more information. You will be able to see exactly what texts you need by visiting their website and entering your course information. If you have any additional questions about your course materials, please contact your instructor, your program/dl coordinator, or the Bookstore. Bookstore Contact Information: Phone: 403-320-3278 or toll free at 1-855-412-3497 Email: bookstore.weborders@lethbridgecollege.ca Website: www.lethbridgecollegebookstore.ca Facebook Page: https://www.facebook.com/lcbookstoreservices ONLINE STUDENT ORIENTATION HANDBOOK 8

1.7 Fees and Payment Options Once you have been accepted to your program and/or registered in classes, you must make sure you have paid your tuition and fees. As an online student, this is best done through WebAdvisor on the Portal (see MyHorizon Portal on page 13). To pay fees online, log in to the Portal and Click on Student Information on the left side of the page. Here you will be able to view your balance, as well as select Pay my Account to pay by Visa or MasterCard. Payment may also be made at the Student Services desk at our main campus in Lethbridge. Fees are due by the add/drop date of each semester. You can view this date online at: http://www.lethbridgecollege.ca/admissions/dates-deadlines Important: If you do not pay your tuition in FULL by the deadline, you will be dropped from your courses automatically. It is extremely important to pay all fees and tuition by the deadline! If you have funding or student loans that may not be available to you until after this date, please speak with someone at Student Services and let them know this is the case. You may call them toll free at 1-800-572-0103. If you have any questions regarding fees and payment options, you may contact us at payfees@lethbridgecollege.ca or 403-320-6901. ONLINE STUDENT ORIENTATION HANDBOOK 9

1.8 Important Dates and Deadlines It s very important to know your dates and deadlines such as: Add/Drop Deadline (when your fees are due; see section 6.1) Extended Add/Drop Last day to withdraw Exam/Assignment due dates (available in your course outline) College closures (if also attending on-campus courses) Convocation (if it is your graduating year and you plan to attend) Important Dates and Deadlines can be found at http://www.lethbridgecollege.ca/admissions/dates-deadlines ONLINE STUDENT ORIENTATION HANDBOOK 10

1.9 Prior Learning Assessment Recognition (PLAR) Information Is the content of a course in your program similar to a course, work experience or training that you have previously completed? Is it possible to get Prior Learning Credit? Refer to the following steps in the Prior Learning Assessment Recognition (PLAR) process at Lethbridge College. 1. Contact the Program Chair/Designate regarding the PLAR process if you have field related training, work experience or previous education. You must, however, be admitted to a Lethbridge College academic program before any prior learning is assessed. Your DL Coordinator (see section 5.4) can also be a great first point of contact for this information. 2. If, after discussion with the Program Chair/Designate, you appear to be a candidate for PLAR, the following information should be provided: o Guidelines for each course, describing how your prior learning is to be demonstrated and/or documented. This could include one or more of the following: challenge exam, portfolio, skills demonstration, existing certifications, and oral interview o PLAR fee for each course as applicable o Timelines involved o Other program specific information contact person, portfolio format, process for setting a time for a challenge exam, etc. 3. If you decide to proceed, complete the PLAR Application form with the assistance of the Program Chair/Designate. You may find this information on the Programs and Courses Page. 4. Demonstrate/document your prior learning as outlined in the guidelines, and complete the requirements and/or submit your portfolio within the agreed upon timelines. 5. Once the course evaluator completes the assessment you should receive: o Results and/or feedback o Materials you submitted, if applicable (ie. portfolio, videos) o Communication from the Program Chair/Designate or the Registrar s Office regarding the final grade ONLINE STUDENT ORIENTATION HANDBOOK 11

Other Important PLAR Information: o o o o o Prior learning assessment recognition (PLAR) is done on a course by course basis. Not every course is available for PLAR. You must complete at least 25% of the credits required for your program by being registered in the applicable Lethbridge College courses. A successful prior learning assessment appears on your transcript as a PLC (Prior Learning Credit) grade. The grade PLC does not calculate into your GPA. If your prior learning assessment is not successful, you may access the Lethbridge College academic appeal process. If you are planning on transferring to a university in the future, be aware that some universities may not accept courses awarded PLC or may limit the number of courses completed through the PLAR process. PLAR should be completed a minimum of one term prior to when you hope to be eligible to graduate. You can access additional information on the Prior Learning Assessment Recognition process, including documents, tips, etc. ONLINE STUDENT ORIENTATION HANDBOOK 12

2 MyHorizon Portal 2.1 Accessing the Portal The MyHorizon Portal can be accessed from the Lethbridge College Home Page or at https://myhorizon.lethbridgecollege.ca/. The portal is a one-stop place where you can find the links and resources and you need to support you as a student! Here you can: o o o o o o o o o o o o Add/drop courses Access your email Access your final grades See the courses in which you are registered Find your course schedule Find campus news and announcements Read student blogs and twitter feeds Pay tuition and fees Request transcripts Change your student information/phone and address Access your T2202A Information for tax purposes Find links to campus resources and services When you receive your confirmation letter after you are accepted, you should receive your student number, or s#. This will be your student identification number the entire time you attend Lethbridge College. The first time that you sign in, you will use your s# to login, and your password will be your date of birth in YYMMDD format with LC at the end (i.e. if your birthdate is September 25, 1991, your password would be 910925LC) You will then need to change your password, and will be required to change it every 180 days. ONLINE STUDENT ORIENTATION HANDBOOK 13

2.2 Accessing your Email It is very important to check your Lethbridge College email, as you will receive important updates and announcements from the College and your instructor through this address. If you do not wish to use this email address, please ensure that you have forwarded your College mail to another address of your choice (see below). Your email address will typically be your firstname.lastname@lethbridgecollege.ca. Occasionally it may be different, but this should be available on your College acceptance letter. Accessing your email through MyHorizon: You can access your email from MyHorizon by clicking on the message below the Outlook Web Access tab. The very first time you will need to access your e-mail by clicking on the link below the Outlook Web Access tab that says: "Enter your credentials" Use the following format the first time you log on: Username: s# Password: existing computer log-on password (the same password you use to log on to the college computers and to log on to MyHorizon) Connecting your home computer/mobile device: The supported and best access is through the new MyHorizon portal For a Wireless device (smartphone) - follow the connection instructions on the phone for an Exchange Account Note that the phone must be "Active Sync" compliant (not a Blackberry) Email address is your new email address, for example: Ima.student@lethbridgecollege.ca Webmail server address is: webmail.lethbridgecollege.ca Domain address is: lethbridgecollege.ca Username and password: your s# and password ONLINE STUDENT ORIENTATION HANDBOOK 14

Forwarding email to your home/personal email: You can forward your email to another account, but there is some risk of nondelivery as you are relying on another email service. Also, this forwarded email could be flagged as "spam" to that email service. Log into the portal and select Outlook Web Access for email (upper middle of page) In the upper right corner, from the Options drop-down menu, choose Create an Inbox Rule. Under "Inbox Rules", choose New... Under "When the message arrives, and:", select [Apply to all messages]. Under "Do the following:", select Redirect the message to.... The Address Book will open. At the bottom, in the "To ->" field, enter the address to which you want to forward your email, and then click OK. In the New Inbox Rule window, click Save. In the upper right corner, select "MyMail" to return to the email screen Getting Help with your Email: Inside the webmail, please check the help and information section on the page. You can contact the help desk at helpdesk@lethbridgecollege.ca or 403-320- 3333 ONLINE STUDENT ORIENTATION HANDBOOK 15

2.3 Registering for a Course Searching for Course Offerings The courses that we offer vary at different times throughout the year. You can search for a course through our Search for a Course tool on the Programs and Courses website at http://www.lethbridgecollege.ca/programs. You will be able to search by course delivery method, location (if applicable) and academic term. Adding/Dropping Courses You can add and drop courses on the MyHorizon portal through WebAdvisor (on the top left side of the web page). Click on Student Information where you will have several options such as: Search for Sections - use to find the courses you are looking for Search/Register for Sections - find and register for the courses you want Express Registrations - you will need to know the section # Register and Drop Sections - use if you need to drop courses Upon acceptance to your program, you will also receive an email from Lethbridge College explaining how to add and drop courses. If you are having trouble registering online, you can contact Student Services at registration@lethbridgecollege.ca or 403-320-3323. ONLINE STUDENT ORIENTATION HANDBOOK 16

2.4 Online Student Support Page Many campus services and resources have pages on the Portal that you can access from the menu at the top of the screen. They are separated into the following categories: Academic Life o Academic Calendar o Academic Vision o Admissions o Applied Research & Innovation o Course & Exam Timetables o Dates & Deadlines o Financial Aid & Awards o Online/Flexible Learning o Registration o Transcripts Academic Support o Academic Advising o Accessibility Services o Buchanan Library o Curriculum & Faculty Development o Learning Assistance o Testing Services Campus Life o First Nations, Metis, and Inuit o Fitness & Wellness o International Support o Kodiaks Athletics o Lethbridge College Television o Residence Life o Social Media o o Student Activities Calendar Students Association Campus Services o Audiovisual o Bookstore o Copyright o Daycare o Educational Enhancement Team o Employment & Career Services o Facilities Management o Financial Services o Food Services o Health Services o Human Resource Services o Information & Technology Services o Marketing & Communications o Occupational Health & Safety o Payroll o Personal Counselling o Printing Services o Records Management o Security o Student Computer Services There is also a place on the portal with information specially tailored to Online and Flexible learners. This page can be accessed through the Academic Life menu and is titled Online/Flexible Learning. Here you will find: What s New in Flexible Learning? Supports for online students Rural Campus Information Flexible Learning FAQ s Contact information for DL Program Coordinators ONLINE STUDENT ORIENTATION HANDBOOK 17

2.5 Final Grades Grades and Grade Point Average (GPA) - You will be able to access your final grades through the MyHorizon Portal by clicking on Student Information in the menu on the left side of the screen, then choosing Grades. You will also be able to see your Term GPA and any credits/ceu s earned. The grades listed on MyHorizon are your official grades, as the ones posted in your online course are always changing depending on how much of the course you have completed and therefore may not be accurate. Transcripts- Within the Student Information menu on the MyHorizon Portal, you will be able to access your unofficial transcript of all your grades to date. Official transcripts must be requested from the Records Office at 403-394-7371. ONLINE STUDENT ORIENTATION HANDBOOK 18

3 ANGEL 3.1 Accessing ANGEL What is ANGEL? ANGEL is the Learning Management System (LMS) where your online courses are hosted. It is the place online that you will log in to access your course materials as well as hand in assignments, take part in discussion posts, complete exams, and access your grades. How do I log in? If you are a first time ANGEL user, you will visit the ANGEL homepage at http://www.lconline.ca and then sign in by using the following login: Username: your student ID number (s#) Password: your birthday (YYMMDD) + LC (Example: January 30, 1975= 750130LC) ANGEL Student Orientation- All students will find an ANGEL Student Orientation under your list of courses when you log in to ANGEL. You should take some time before the course start date to familiarize yourself with ANGEL and navigate your course. This Orientation will show you how to complete tasks such as accessing assignments and exams, handing in assignments, contacting your instructor, accessing course grades, and participating in online discussions. ONLINE STUDENT ORIENTATION HANDBOOK 19

3.2 The Read Me First Folder Every online course will have a folder titled Read Me First (see fig. 1). This is an incredibly important part of your course to pay attention to as it contains a lot of important information. Although instructors will choose to set up their course in different ways, the following may be included in the Read Me First folder: Course overview Course schedule Course reading list Course resources Student exam information Any forms that may be present in the course Technology requirements for the course Make sure to read this folder before accessing the other lessons in your course and refer back to it any time you need to. Figure 1 ONLINE STUDENT ORIENTATION HANDBOOK 20

3.3 Accessing Course Materials Although instructors may vary the way a course is setup in ANGEL, there will be some commonalities in the way you will access your course materials. The course material will be arranged into folders. There will be a Read Me First folder (see page 20), module folders, and possibly other folders for assignments and exams. You will find the bulk of your course content within the Modules (see fig. 2). Each module covers a specific topic in the course, and within this module folder you will find readings, resources, discussions, and assignments. When you click on the Module folder, you will see pages within the module that you can work through chronologically (see fig. 3). Once you are within a page, you can advance to the next one by using the next button in the top right corner of the page (see fig. 4). Figure 2 ONLINE STUDENT ORIENTATION HANDBOOK 21

Figure 3 Figure 4 ONLINE STUDENT ORIENTATION HANDBOOK 22

3.4 Course Grades Your instructor will often post course grades within your course on ANGEL. If your instructor posts the grades from assignments and exams, they will be available to you through the ANGEL Gradebook. You will be able to see a summary of these grades on the main course page when you log into the course. Grades will be displayed under My Grades once your instructor has submitted them. (Figure 5) Figure 5 Note: Although many instructors do post grades on ANGEL, your official final grade will be found on the MyHorizon Portal. Grades in ANGEL are not always accurate as they depend on the amount of the course you have completed. ONLINE STUDENT ORIENTATION HANDBOOK 23

3.5 Communicating with your Instructor There are a few ways that you will be able to communicate with your instructor. Often your instructor will list a preferred email address on the Course Outline as well as any contact phone numbers that they would like you to use. Instructors will often have Office Hours where they will be available for a portion of time each week to your questions. Again, this will be communicated on the Course Outline. Your teacher may also give a Skype username so that you can talk to them via your webcam. Skype is a free download from www.skype.com and is a fantastic tool to help you connect with your instructor and potentially other students for group assignments. ANGEL Mail- When you first enter a course, you will see the Course Mail widget (Figure 6). Here you may send and receive course email. Here you will be notified if you have unread messages in ANGEL. This is not the same inbox as your college mail, although you may set it up so that it is forwarded there. Figure 6 Note: You are able to forward your ANGEL mail to another email of your choice. To do this, go into your Inbox, and click preferences in the top right corner of the screen (Figure 7). Course Announcements- Sometimes your instructor will choose to communicate an Announcement to the entire class. You may find this information in the Course Announcements widget on your course home page. Communicate Tab- When you click on the Communicate tab, you will see course communication tools organized in one location. This includes any course announcements, news, polls, and discussion forums that you are a part of (Figure 8). ONLINE STUDENT ORIENTATION HANDBOOK 24

Figure 7 Figure 8 ONLINE STUDENT ORIENTATION HANDBOOK 25

3.6 ANGEL Support When you first log on to ANGEL, but have not selected a course yet, you will be taken to your ANGEL home page. You can also access the home page at any time by clicking the button on the left side bar. At the top of this page will be a link to the ANGEL Support Center. Click on this link and you will be taken to the Online Support Center. Here you may: Chat with a Helpdesk Specialist Live Submit a Ticket if something is not working correctly Find FAQ s and answers to popular issues Access the Self-Help library Find the 24-hour help line number ONLINE STUDENT ORIENTATION HANDBOOK 26

4 Testing/Exam Information 4.1 Requesting an Exam During your online course, you will most likely have quizzes and exams. In your course schedule or course outline, it should specify whether these exams are invigilated (need to be written within an approved testing center) or not. If any of your exams are invigilated, you will need to make the necessary arrangements with the testing center to write these exams. If you live close to our Main Campus in Lethbridge, you can write your exam at the testing center here. If you live in another area, you must write at an approved testing site that is convenient for you. For the exam request procedures, please see the next section. When requesting an exam, you must fill out a Online/eCampus/Rural Exam Request Form and send it to Testing Services. This form can be found: On the Testing Services webpage: www.lethbridgecollege.ca/testing Within the DL Student Information widget on your course home page (Figure 9) Within the Read Me First folder in your course under Student Support/DL Exam Forms Figure 9 ONLINE STUDENT ORIENTATION HANDBOOK 27

4.2 Exam Request Procedures Students Living Within the Lethbridge Area: If you live in Lethbridge or within the surrounding Southern Alberta area, you should plan to write your supervised examinations at Lethbridge College Testing Services or at one of our Rural Campuses. Information about these campuses can be found at http://www.lethbridgecollege.ca/rural-campuses. Note: At least 1 business day s notice is required when booking exams on campus. There is no charge for Lethbridge College learners to write exams on campus. Students Living Outside the Lethbridge Area: If you live outside the Lethbridge area, you can make arrangements to write the exams within, or close to, your home community at an approved location. Here s how: 1. Complete a Online/eCampus/Rural Exam Request Form available within the Read Me First in your course or on the Testing Services website. 2. Fax or email it to Testing Services a. Fax: 1-888-883-5839 b. Email: testing.services@lethbridgecollege.ca 3. Allow at least 3-5 business days for your exam request to be received and completed prior to your exam completion date. 4. Invigilators will be required to supervise learners in a quiet place at their place of employment and in accordance with all examination invigilation procedures. Exams cannot be supervised in a personal residence. 5. An invigilator may NOT administer the exam if they are: a. Living at the same address b. A family member or friend c. A co-worker or your immediate supervisor 6. An invigilator must be employed in one of the following professions: a. Teacher, Principal, Administrator or Testing Personnel (elementary, high school, college, or university) b. Educational Coordinator c. Librarian d. Police Officer e. Pastor/Minister 7. You are responsible for any costs associated with the exam including any fees. 8. Falsification of information is considered Academic Dishonesty according to the Student Academic Code of Conduct: Academic Honesty Policy ONLINE STUDENT ORIENTATION HANDBOOK 28

Note: If you are a student who is affiliated with or registered for your course through ecampus Alberta, you may receive access to testing facilities and/or discounts. Please visit the ecampus Exams & Invigilation page on the ecampus.ca website for more information. ONLINE STUDENT ORIENTATION HANDBOOK 29

4.3 Other Testing Information Testing Rules and Regulations: A minimum of 1 business day s notice is required when booking exams. o NOTE: Timelines for students writing at rural and off-site locations will be longer, depending on location and required processing times. See the Online Testing tab on the Testing Services website for more information. Exam bookings must be made by the student either in person or by calling 403-320-3368 or 1-800-572-0103 (ext. 3368). Booking requests received by email are not accepted. Photo identification is required at the time of testing. Cell phones, electronic devices, backpacks, jackets, and clothing with hoods are not allowed in the testing room. Personal belongings, with the exception of wallets, must be left on the storage shelves outside the testing room. Testing Services is not responsible for lost or stolen items. Items such as calculators, formula sheets, or reference materials are permitted only if specified by the instructor. Cheating is a violation of Lethbridge College s Student Academic Code of Conduct: Academic Honesty Policy. Incidences of cheating will be fully documented and reported to the student s instructor. Testing Services Contact Information: Phone: 403-320-3368 or 1-800-572-0103 ext. 3368 Fax: 1-888-883-5839 Email: testing.services@lethbridgecollege.ca Website: www.lethbridgecollege.ca/testing ONLINE STUDENT ORIENTATION HANDBOOK 30

5 Supports for Online Students 5.1 Accessibility Services Accessibility Services assists prospective and current students with disabilities who identify special needs and require academic accommodations. We support students with physical or learning disabilities, sensory impairments, mental health issues, or chronic medical conditions. Experts will help you access academic supports such as alternative entrance testing arrangements, exam accommodations, individualized learning strategies, tutoring, note-taking assistance, technology training, and ongoing disability counseling. We ll show you how to secure funding to provide your individualized disability-related supports. Just let us know before you arrive if you require any assistance, so arrangements can be made before you begin classes. Services Provided: Guidance through the college application process Review of disability documentation Provision of alternate entrance testing arrangements Authorization of reduced course loads when appropriate Authorization of classroom and exam accommodations Co-ordination of disability supports including learning strategies, adaptive technologies, alternate formats, note-taking, etc. Communication with instructors through accommodation letters and exam accommodation requests Screening for learning disabilities Referrals to other campus and/or community supports. Contact Information: Phone: 403-320-3202 ext. 5400 Fax: 1-888-302-9287 Email: accessibilityservices@lethbridgecollege.ca Website: (On the Portal so you will need to sign in first) https://myhorizon.lethbridgecollege.ca/acadservices/accessibilityservices/pag es/default.aspx ONLINE STUDENT ORIENTATION HANDBOOK 31

5.2 Advising 5.2.1 Academic Advising Academic Advisors are available to current and prospective Lethbridge College students. If you do not live close to our main campus in Lethbridge, you can arrange for a telephone appointment with an advisor. Things to have ready for your advising appointment: Personal identification (driver's licence or Lethbridge College student ID) Educational documents: transcripts, certificates, mid-term grades, etc. A list of questions for your advisor A friend or family member if you wish Any career research with you What happens during my first appointment? Your advisor will introduce themselves The advisor will ask you what information you are looking for and what they can do to help If you are looking for a lot of information, the advisor will break the information into two appointments, so that they have time to do research for you Depending on what you already know about post-secondary education, the advisor will cover everything from career research activities to long term planning for graduate studies After you leave, the advisor will make detailed notes on your student file for future appointments Contact Information: Phone: 403-320-3323 In person: stop by the Student Services desk located just inside the main entrance. Have a question? You may use the Ask an Advisor web form ONLINE STUDENT ORIENTATION HANDBOOK 32

5.2.2 Career Advising One-on-one and group career advising sessions are available to current and prospective Lethbridge College learners. These sessions will assist you in identifying your career goals and developing effective strategies for achieving career satisfactions and success. The assessment process may include the Strong Interest Inventory and the Myers-Briggs Type Indicator as well as other appropriate tools and exercises. This process stimulates an overall awareness of an individual s interests and personality type. Information regarding educational programs and occupations will be provided. Career advisors are available to meet in person, over the phone, and through Skype. Note: There may be a fee for Career Advising services. Contact Information: Phone:403-320-3287 or toll-free 1-800-572-0103 ext. 3287 Fax: 1-888-547-3307 Email: theworks@lethbridgecollege.ca Website: http://www.lethbridgecollege.ca/student-experience/career-centre ONLINE STUDENT ORIENTATION HANDBOOK 33

5.3 Library (Buchanan) The Buchanan Library is the hub of learning at Lethbridge College. Here you ll find the research materials you ll require to complete your class assignments. The Library has several online tools that students can use to help them with their course work. Online you can: Chat live with the librarian Search the online databases Search the library catalogue and request an interlibrary loan Access your account Access other Library Catalogues Get help with your papers through Term Paper Dx All of these services are available through the Library s website Contact Information: Phone: Circulation Desk: 403-320-3352 Reference Desk: 403-320-3355 Email: buchanan.library@lethbridgecollege.ca Website: www.lethbridgecollege.ca/library ONLINE STUDENT ORIENTATION HANDBOOK 34

5.4 DL Coordinators Your program may have a person who is especially designated to help online learners such as yourself. They are called Distributed Learning (DL) or Flexible Learning Coordinators and they can provide help if you have any questions regarding your online classes. If your program is not one which has a DL Coordinator, you may contact your program with your questions, or contact our general Flexible Learning Coordinator for Lethbridge College with your questions. School of Justice Studies DL Coordinator: Mary Ann Fuller Email: ma.fuller@lethbridgecollege.ca Phone: 403-317-3556 or toll free 1-800-572-0103, ext. 3556 Early Childhood Education, Disability and Community Rehabilitation, and Fetal Alcohol Spectrum Disorder DL Coordinator: Patricia Lynch-Staunton Email: patricia.lynch-staunton@lethbridgecollege.ca Phone: 403-382-6943 or toll free 1-800-572-0103 ext. 6943 General- Lethbridge College Flexible Learning Coordinator: Erin Howard Email: erin.howard@lethbridgecollege.ca Phone: 403-320-3202 ext. 5765 or toll free 1-800-572-0103 ext. 5765 ONLINE STUDENT ORIENTATION HANDBOOK 35

5.5 elearning Café The elearning Café, a joint project between ecampusalberta and Lethbridge College, is a learning support website that will help you develop skills, strategies, and behaviours that promote academic success. On this site you will find learning tips, examples, and practice activities in many areas, including elearning - information on using computers and learning online Study Skills - information on study skills, such as how to become a more effective reader, note-taker, and test-taker Writing & Research information on how to write essays, complete research assignments, and use APA documentation Other Resources information that is relevant to specific program or course areas There are also some great online tools for online learners such as online tutoring through real-time appointments, instant messenger, or our writing drop box. Regardless of where you are in your academic career, the elearning Café can help you be a better student and get the grades you want. So relax, grab a coffee or tea, and explore the elearning Café. Contact Information: Phone: 403-382-6952 Email: learningcafe@lethbridgecollege.ca Website: http://www.lethbridgecollege.net/elearningcafe/ ONLINE STUDENT ORIENTATION HANDBOOK 36

5.6 ecampus Alberta ecampusalberta is your connection to more than 800 online courses and 70 programs offered by 16 Alberta post-secondary institutions, including provincially accredited certificates, diplomas and applied degrees. Many Lethbridge College students have registered for their online courses using the ecampus website. They may be taking other courses from other institutions while working towards their goal, or may have found out about Lethbridge College through the ecampus website. ecampus uses the lead and partner model, which enables students to take online courses from any ecampus member institution while accessing educational support services at the institution that is closest to them. This means that ecampus registered students who are taking Lethbridge College online courses can access certain services at a college or technical institute that is closer and more convenient to visit. ecampusalberta students may access educational support services such as: Accessibility services 24/7 Technical Support Library Survival Guide Exam and Invigilation services Other student resources from the member institution Check out the ecampus website for more information. Note: If you would like to know if your course is considered an ecampus course, you may look for the ecampus logo (above) on the home page of your ANGEL course. Contact Information: Email: info@ecampusalberta.ca Website: http://www.ecampusalberta.ca ONLINE STUDENT ORIENTATION HANDBOOK 37

5.7 Financial Aid/Awards Financial Aid is available to Lethbridge College students in a variety of ways. Student loans, awards and scholarships, external awards, and grant funding are a few of the ways you can help fund your education. Student Loans: Government student loans are based on need and consider status, educational costs and living costs during one continuous period of studies (not to exceed 12 months/application). You can visit this website to help you determine eligibility www.canlearn.ca. Find out more about student loans here: http://www.lethbridgecollege.ca/admissions/financial-aid-awards/student-loans Awards & Scholarships: This year students of Lethbridge College will receive over $900,000 in scholarships and awards. One application form puts your name in the running for all Lethbridge College awards that you are eligible for. A few minutes of your time can help fund your education. You can find that application here: http://www.lethbridgecollege.ca/admissions/financial-aid-and-awards/awards-andscholarships Grant Funding: Alberta Works and Canada/Alberta Works funding is nonrepayable grant funding available to eligible learners in eligible programs. Some full-time funded learners even receive a living allowance. Find more information about this program here: http://www.lethbridgecollege.ca/admissions/financial-aidawards/grant-funding Keep your eyes on the Student Awards pages on our site as well as on the Portal for up-to-date information on any new scholarships that come up. You may also visit this page for helpful budgeting information. Note: For Loan/Scholarship application purposes, a full time student is one who takes a minimum of 9 credits. Contact Information: Phone: 403-320-3323 ext. 5296 or 1-800-572-0103 (ext. 5230) Email: awards@lethbridgecollege.ca Website: http://www.lethbridgecollege.ca/admissions/financial-aid-andawards ONLINE STUDENT ORIENTATION HANDBOOK 38

6 Policies 6.1 Add/Drop and Extended Add/Drop Policy: Lethbridge College provides a period at the beginning of each term during which students can add or drop individual courses with no financial penalty and with no consequence to their academic record. An extended drop period is provided during which students can drop courses and receive a partial refund. 1. The add/drop period consists of six (6) business days from the beginning of the terms for all terms of more than 8 weeks. 2. The add/drop period consists of three (3) business days from the beginning of the term for terms of 8 weeks or less. 3. No record of courses dropped during the add/drop period or the extended drop period will appear on a student s academic transcript. 4. The extended drop period ends fifteen (15) business days after the beginning of the term for all terms of more than 8 weeks. 5. The extended drop period ends seven (7) business days after the beginning of the term for all terms of eight (8) weeks or less. 6. Courses dropped after the add/drop period but before the end of the extended drop period will be assessed a late drop fee. 7. Students are allowed to withdraw from courses after the add / drop and extended drop period. A W grade is recorded on the transcript for courses dropped after the extended drop period and before the end of the allowable withdrawal period. Courses from which a student has withdrawn and has been graded a W are not calculated into the GPA. No tuition refund is available to a student for a W graded course. 8. Late drop fees will not be charged to a student for dropping individual courses during the add/drop period. 9. Tuition and other fees for courses added during the add/drop period are due at the time of registration. For more information, access the full policy here: http://www.lethbridgecollege.ca/sites/default/files/imce/policies_procedures/stude nt_services_&_supports/add_drop_period_and_extended_drop_period_%283.9%2 9.pdf ONLINE STUDENT ORIENTATION HANDBOOK 39

6.2 Graduation Requirements Policy: The purpose of this policy is to provide students with information related to successful completion of program requirements and earning a credential as evidenced by the issuance of a parchment. Scope / Limits: This policy applies to all students enrolled in Lethbridge College credential bearing programs who intend to complete their program and graduate from Lethbridge College. 1. Lethbridge College has defined graduation requirements for each program as published in the Lethbridge College Academic Calendar. A student must satisfy requirements related to credits, courses, and grade point average for their program of study. The College maintains these requirements in accordance with recognized expectations of academic performance and achievement. 2. To qualify for graduation from a program, a student must be admitted to the program and meet the graduation requirements stipulated under the section Graduation Requirements in the Academic Calendar governing the academic year of their last admission to the program a. Students re-admitted after an absence (including absence due to disqualification) are governed by the Academic Calendar pertaining to their year of re-admission. b. If a program has recently undergone changes, students may apply to change their Academic Calendar (year) to graduate under the new program graduation requirements and program name as specified in the Academic Calendar (year) they have selected. Refer to Appendix A- Procedure: Academic Calendar Year Change and Appendix B: Form- Academic Calendar Year Change Request. * 3. Students must achieve an overall program GPA of at least 1.5 out of a possible 4.0 in order to graduate. However, should it be identified by the program through the College s Academic Calendar, the graduating GPA requirement may be higher in that specific program. 4. Students achieving a program GPA of at least 3.5 out of a possible 4.0 and having no grade less than a C (2.0) in their program will have the word HONOURS affixed to their parchment. 5. A minimum 25% of the total credits required for a Lethbridge College credential must be completed through enrolment in Lethbridge College credit courses in order to meet the residency requirement. Credits earned through Prior Learning, Student Government, Athletics Participation, and credit earned through Advance Credit awarded for work completed at an external ONLINE STUDENT ORIENTATION HANDBOOK 40

post-secondary institution are not considered in the 20% minimum requirement. 6. Any individual credit course successfully completed more than ten years prior to application for graduation will be designated as stale-dated. A staledated course will not be considered in the graduation eligibility assessment. 7. Eligibility to graduate is verified and parchments are issued by the Registrar. 8. Parchments will be withheld from graduates placed on restrictive holds at Lethbridge College, eg: outstanding fees or equipment. 9. Eligible students are invited to participate in convocation as defined in Appendix C- Guidelines: Eligibility to Participate in Convocation. Refer also to Appendix D- Form: Application to Graduate/Convocate. For more information, access the full policy here: http://www.lethbridgecollege.ca/sites/default/files/imce/policies_procedures/stude nt_services_%26_supports/graduation_requirements_policy_3.pdf * Note that the Academic Calendar year can only be changed if the student has missed one term (Fall or Winter). If a student has missed more than one term, they must be readmitted under the present calendar year. ONLINE STUDENT ORIENTATION HANDBOOK 41

6.3 Student Academic Code of Conduct: Academic Honesty Policy Purpose: This policy defines the standard of academic honesty required of students, the consequences of non-compliance with those standards, and the processes for determining and addressing non-compliance. Scope / Limits: This policy applies to all students registered in Lethbridge College courses regardless of course type, delivery method, or location and student work or behavior that impacts a student s grade or standing in a particular course or program of study. This policy also applies to applicants who are participating in preadmission testing. 1. Lethbridge College is committed to academic honesty and does not condone academic dishonesty. 2. Lethbridge College and its employees will take reasonable steps to communicate to the student the College s standard of academic honesty. Students have the right to access applicable policies and procedures through the College website (www.lethbridgecollege.ca). 3. Every reasonable step will be taken to discover incidences of academic dishonesty; 4. Lethbridge College s Testing Services will report suspected incidents of academic dishonesty to the applicable instructor or department; 5. Upon concluding academic dishonesty has likely occurred, Lethbridge College will consider the alleged offence in a fair, just, and equitable manner, and if the alleged offence is confirmed in that process, will impose a sanction or penalty on the student commensurate with the seriousness of the offence. The violation and the sanction being imposed will be communicated to the student through the Notification of Academic Dishonesty form or a written letter. 6. The student has the right to appeal the decision using the appeal process outlined in the notification he/she receives. If the completed Academic Appeal process upholds the initial decision, the sanction or penalty will then be imposed. 7. Withdrawal from a course will not prevent proceedings with respect to academic offences committed in the course, and the right to withdraw may be refused where an academic dishonesty offence is alleged. 8. Students have the right to expect that all records, including their official student record, will be managed consistent with the Alberta Freedom of Information and Protection of Privacy (FOIP) Act. ONLINE STUDENT ORIENTATION HANDBOOK 42

For more information, access the full policy here: http://www.lethbridgecollege.ca/sites/default/files/imce/policies_procedures/acade mic_programming_%26_instructional/student_academic_code_conduct_academic_ honesty_policy.pdf ONLINE STUDENT ORIENTATION HANDBOOK 43

6.4 Academic Accommodation for Students with Disabilities Policy Purpose: This policy confirms and defines the rights and responsibilities of Lethbridge College, its employees, and students with disabilities with respect to academic accommodation at Lethbridge College. Scope / Limits: This policy addresses academic accommodation only, and applies to all Lethbridge College students applying to or \ registered in a credit course at Lethbridge College who have disclosed a documented disability. The duty to accommodate as defined in law or this policy extends to all Lethbridge College employees who as a result of their employment duties are the persons who effect accommodation. Policy Statements: 1. Lethbridge College recognizes its legal obligation to accommodate a student with disability. 2. Lethbridge College undertakes to accommodate students with disabilities up to the point of undue hardship on Lethbridge College. If there be any discriminatory effect upon a student with disability stemming from the educational environment at Lethbridge college, it shall be reasonable and justifiable. 3. Lethbridge College, as employer, shall put forward reasonable effort to ensure that each of its employees will accommodate students with disabilities in accordance with the applicable law and this policy. Lethbridge college cannot dictate levels of accommodation provided by third party affiliates of Lethbridge College but undertakes to negotiate with such a party to arrive at an agreeable accommodation plan for the student consistent with the laws and this policy. 4. A student with a disability has an obligation to disclose in a timely manner and to verify to the satisfaction of Lethbridge College a disability before Lethbridge College bears obligation to accommodate the student. 5. Both the student with disability and the Lethbridge College have a duty to work towards developing a successful academic accommodation plan. In developing an academic accommodation plan, a range of possible accommodations will be considered by both parties. 6. Lethbridge College will seek advice and guidance from outside professionals if necessary. For more information, access the full policy here: http://www.lethbridgecollege.ca/sites/default/files/imce/policies_procedures/stude nt_services_%26_supports/ac_acc_disabilities_policy_oct18_12.pdf ONLINE STUDENT ORIENTATION HANDBOOK 44

6.5 Grade Appeal Procedures Policy: Students have the right to fair and equitable procedures for resolving matters that affect academic standing through the Academic Grade Appeal process. The following procedures outline the process a student is required to follow in the event that he or she believes that the actions of a faculty member(s) have negatively affected the student s academic standing. General Procedures: 1. A dispute should be resolved at the earliest step possible. 2. Only a final grade may be appealed to the Appeal Committee. 3. The process will be supported via an appropriate technology/media for students who do not attend the Lethbridge campus. 4. The student may request to be accompanied by someone from a College department such as Accessibility Services, Counselling Services, Academic Advising, a member of the Lethbridge College Students Association, or any other individual of their choice. However, the Academic Grade Appeal Procedure is an internal review process of Lethbridge College and therefore legal counsel is not allowed to attend meetings that are held during any step of the process. 5. All relevant documentation pertaining to this process shall, upon request, be made available to both parties. 6. While pursuing an appeal in accordance with the Academic Grade Appeal Procedures, the student shall be allowed to continue in all learning activities, except in cases where the Dean, in consultation with the Vice President Academic and Chief Learning Officer (VPA & CLO) determine that the student s presence constitutes an impediment of the learning process and/or health and safety of members of the Lethbridge College community. The decision of the VPA & CLO is final in this regard and this decision cannot be appealed. 7. The student is advised that those involved in the process are governed by existing Lethbridge College policies and procedures governing confidentiality. 8. In the case of an I symbol which is assigned a final grade and a student indicates a desire to pursue an appeal, the Associate Registrar will create a timeline, which complies with the timeline parameters listed in Table 2. 9. Students requiring clarification with respect to timelines associated with this policy should contact the Associate Registrar. ONLINE STUDENT ORIENTATION HANDBOOK 45

For more information, access the full policy here: http://www.lethbridgecollege.ca/sites/default/files/imce/policies_procedures/acade mic_programming_%26_instructional/academic_grade_appeal_procedures_app_g. pdf ONLINE STUDENT ORIENTATION HANDBOOK 46

6.6 Other Policies There are a number of other policies that may apply to you as an online learner, as well as supporting forms and procedures. The full list can be found below. If you are going to access one of Lethbridge College s policies or procedures, please ensure you read them carefully and in their entirety. The full library of policies and procedures are available on this site: http://www.lethbridgecollege.ca/aboutus/policies-procedures Student Services & Support Policies Academic Accommodation for Students with Disabilities Policy o Rights and Responsibilities Appendix A o Academic Accommodations for Students with Disabilities Procedures Appendix B Add/Drop Period and Extended Drop Period (3.9)* Admissions Policy** Full Time Student Status (3.8) (effective July 1, 2013) Graduation Requirements Policy o Academic Calendar Year Change Procedures - Appendix A o Academic Calendar Year Change Request Form - Appendix B o Eligibility for Participation in Convocation Ceremonies - Appendix C o Application to Graduate / Convocate Form - Appendix D Student Academic Code of Conduct: Academic Honesty Policy o Academic Dishonesty Penalties - Appendix A o Notice of Academic Dishonesty Form - Appendix B o Examples of Academic Dishonesty - Appendix C o Student Appeals Committee Terms of Reference Student Non-Academic Code of Conduct - Behavior Policy o Disciplinary and Appeal Procedures - Appendix A Student Records (3.5)* Student Rights and Responsibilities o Student Rights, Responsibilities and Procedures - Appendix A o Student Appeals Committee Terms of Reference Undeclared Student Status (3.1)* ONLINE STUDENT ORIENTATION HANDBOOK 47

7 FAQ s Q: How can I see what courses are being offered online? A: You can check out our Search for a Course tool, which is now searchable by delivery method (online, face-to-face, or at rural campuses). Visit our "Programs" page and click on the Search for a Course tab to see what's available for the upcoming semester. You can also view a printable version of the course timetable. Q: I want to take courses, but I don t live close to the main campus. A: One of the great benefits of taking online courses is that you don't have to live near our main campus in Lethbridge to take our online courses. We have students and instructors across the globe who learn together in an online environment. If you would like to attend face-to-face classes but are not in Lethbridge, we also have rural campuses in Vulcan, Crowsnest Pass, and Claresholm. Visit our Rural Campuses page for more information. Q: Do I need to be online at the same time as my instructor? or other students? A: Most online courses are asynchronous, which means that the instruction and learning in the course do not have to take place at the same time. This allows students to work on the course whenever it is most convenient for them. Some instructors may want students to be online at a certain time to videoconference or chat with other students. This would be arranged by the instructor. Q: Will there be group work assigned? How will I work with other group members? A: You may think of your course as a virtual classroom where students interact with and may work with each other, including on group projects and assignments. Your group may decide to work independently and email your work back and forth, or to meet online using a program such as Skype and work together. This will be a decision made by your instructor and the group members. Q: How will I receive/hand in assignments? A: Instructors will specify how they would like assignments turned in. Most of the time, assignments are submitted through email or directly through ANGEL. Q: Will my instructor be available if I have a question? A: Your instructor should have a classroom presence much like a face-to-face instructor and should reply to you in a timely fashion. Many instructors also have online office hours when you can call or Skype them. ONLINE STUDENT ORIENTATION HANDBOOK 48

Q: How long do I have to complete my course? A: You have one semester to complete your course. You can check out the important dates on the dates and deadlines webpage. Q: What if I still have questions? A: If you have a question that hasn t been answered yet, you can visit the Contact Us or Programs and Services pages to see if what you are looking for is listed there. ONLINE STUDENT ORIENTATION HANDBOOK 49