Managing Cloud Infrastructure

Managing Cloud Infrastructure The Key to deliver IT as a Service Eitan Segal Technology Consultant 1

Managing Cloud Infrastructure The Key to Deliver IT as a Service Eitan Segal Technology Consultant 2

The Agenda The Challenge what Drives Cloud Computing EMC Cloud Management Key Elements Use Cases IaaS scenarios Cloud Project How we Start 3

THE Challenge What Drives Cloud Computing? Copyright 2011 EMC Corporation. All rights reserved. 4

Business Agility, Cost and Efficiency are Driving Cloud Computing Drivers of Cloud Computing Initiatives at Organization Business agility (Faster Time to Market, Increased User Satisfaction) 75% Reducing IT Infrastructure Investment 56% Reducing IT Management and Maintenance 53% Base: 636 Total respondents; 234 US respondents; 202EMEA respondents; 200 APAC respondents Source: CIO Global Cloud Computing Adoption Survey January 2011 5

The Journey to the Cloud IT Production Lower Costs Business Production Improve Quality of Service IT-as-a-Service Improve Agility Phase 1 IT Owned Apps (Hardware Consolidation) CHALLENGE Infrastructure Management Phase 2 Mission Critical Apps (Software Enablement) Phase 3 Run IT as a Business (Business Alignment) 6

Physical Virtual The Infrastructure Management Challenge Assuring service levels at the infrastructure level is a must Virtualization requires new management capabilities Need to stand up new services much faster Compliance has become an absolute must Applications MANAGEMENT GAP Storage Network Compute MANAGEMENT GAP 7

Cost/Time to Service The Growing Gap in IT Management Phase 1 IT Owned Apps Phase 2 Mission Critical Apps Phase 3 Run IT as a Business 8

What if you could deliver IT as a service with confidence? Success requires crossing domain boundaries and delivering: Applications Applications Storage Storage Network Network Compute Compute Storage Speed to Service Service Assurance Complete Compliance Network Compute 9

EMC Cloud Management Copyright 2011 EMC Corporation. All rights reserved. 10

EMC Cloud Infrastructure Management Vblock Non-Vblock IONIX ITO UIM Compute Storage Network 5 Times Faster! 80% More Efficient! Always Compliant! Faster than Manual More Efficient! Always Compliant! Copyright 2011 EMC Corporation. All rights reserved. 11

EMC Cloud Infrastructure Management Speed to Service: Deploy services FASTER with ACCURACY Applications ZERO-TOUCH INFRASTRUCTURE Proven automation solution, from self-service catalog to infrastructure provisioning Storage Network Compute Speed to Service Service Assurance Complete Compliance SINGLE-CLICK SIMPLE UIM Automated provisioning across the Vblock Platform IONIX ITO for Non Vblock infrastructure One Solution Full integration between Vblock and Non Vblock Infrastructure Copyright 2011 EMC Corporation. All rights reserved. 12

Speed to Service - Non Vblock Provision Compute Hand-off Validation Provision Storage Hand-off Validation Provision Network TRADITIONAL PROCESS DEPLOYED Server Admin Allocate blades Create logical service profiles Allocate logical identifiers MAC addresses, UUIDs (compute) WWNN, WWPN (storage) Storage Admin Configure the zones on the SAN Provision block storage, masking resources Network Admin Connect resources to networks VMware Admin Install VMware ESX Format data stores Create VMware ESX cluster in a particular VMware vcenter Server Configure DRS HA Clusters Register VMware ESX host and data stores with the VMware vcenter Server cluster 13

Speed to Service IONIX ITO Provision Compute Hand-off Validation Provision Storage Hand-off Validation Provision Network TRADITIONAL PROCESS DEPLOYED 14

Speed to Service IONIX ITO IT Orchestrator Adapters Provides bi-directional communications with endpoint applications Advantages: 50+ available, Common data model, Extensible IT Orchestrator Executes accelerators in multivendor and heterogeneous data center and ondemand environments. Advantages: Mesh Architecture, Fault Tolerant, Scalable, Multi-tenet IT Orchestrator Accelerators Provides required workflows, adapters and portlets necessary to solve a complete data center issue or activity. Advantages: Prebuilt, IP Protection (Compiled), Extendable, Proven 15

Speed to Service - Vblock Ionix UIM How do we deploy services FASTER with ACCURACY? Network vcenter, vcloud (or other) portals Enterprise Management Platforms API UNIFIED PROVISIONING Compute, Storage, Network Provisioning and synchronization Provisioning Configuration, compliance and fault events UIM DEPLOYED Visibility And Service Catalog Security Policy Provisioning Compliance Storage Compute UCS Manager MDS, Nexus Unisphere Symmetrix Console 16

UIM /P in Action Standard Catalog Profile Components Service Offering LAN 3.x Storage Compute Blade ESX Orchestration Device Services 17

Integration with VMware vcenter Server UIM/Provisioning integration Comprehensive, aligned management Cluster creation Setting VMware High Availability and Distributed Resource Scheduler options UIM Synchronization with VMware vcenter Server 18

Integration with vcloud Director Relationship created between vcloud Director instance and vcenter Servers 19

Green Field EMC Cloud Infrastructure Management Integration Summary vcloud Admin API vcloud Director vcenter API vcenter IONIX ITO UIM/P UIM API Vblock 20

Mixed Infrastructure EMC Cloud Infrastructure Management Integration Summary vcloud Admin API vcloud Director vcenter API vcenter IONIX ITO UIM/P UIM API ITO Adapters Vblock Non Vblock 21

EMC Cloud Infrastructure Management Service Assurance: FIND and FIX problems before users are impacted Applications Storage Network Compute Speed to Service Service Assurance Complete Compliance BUSINESS BAROMETER Determine priority actions based on actual and predicted business impact VDC VISION Unified management of virtual and physical IT environments, a key enabler for cloud computing RAPID RESOLUTION Advanced Root Cause Analysis (RCA) to get the right person on the right problem at the right time 22

Service Assurance FIND and FIX problems before your users are impacted TRADITIONAL MTTR MTTI MTTF REPAIRED EMC MTTR MTTI MTTF POINT OF BUSINESS IMPACT 23

ITOI -Service Assurance for Non Vblock Integrates and correlates management information Topology, polled data, events, and root-cause Single point of integration for all EMC Ionix analysis modules and external systems Domain specific details of the individual analysis modules Abstracts and consolidates topology and events from underlying domains: Network, system, application, and business resources Results of domain-specific root-cause analysis Results of domain-specific impact analysis Presents business affecting root cause problems in context to topology Root Cause Analysis Multi-technology & multi-vendor topologies 24

UIM/O Service Assurance for Vblock vcenter, vcloud (or other) portals Enterprise Management Platforms API Network Provisioning and synchronization Configuration, compliance and fault events Provisioning Provisioning Operations UIM Security Visibility And Service Catalog! Policy Policy Provisioning Provisioning Compliance Compliance Events Storage Compute UCS UCS Manager Manager MDS, MDS, Nexus Nexus Unisphere Unisphere Symmetrix Symmetrix Console Console 25

Correlation & RCA for Maximum Service Uptime Scaling to multiple Vblocks Vblock Vblock Vblock UCS Hardware Power Supply Down Correlation across all domains For a single root cause Network Server Port Overcommitted Chassis Down Blade Down Storage Power Path High Latency DCE Port Backpressured Cluster Overcommitted VM High Disk Latency Correlation within each domain Multiple root causes ESX Overutilized VM Performance Impacted Compute Root Cause Symptom Impact Causes Impacts 26

Simplified Impact Analysis Through Abstractions Three layers of abstraction Virtual Logical Physical 27

EMC Cloud Infrastructure Management vcloud Admin API vcloud Director vcenter API vcenter IONIX ITO UIM/P & UIM /O ITOI ITO Adapters Vblock Vblock 28

EMC Cloud Infrastructure Management Complete Compliance: KNOW IT and PROVE it at a moments notice Applications Storage Network Compute Speed to Service Service Assurance Complete Compliance INSTANTLY INFORMED Always know your infrastructure is compliant and prove it at a moments notice RELIABLE REMEDIATION See all changes and deviations and apply policy-based remediation ASSURED ACCURACY Automate every change request and ensure complete accuracy 29

Complete Compliance We Managing help you configuration manage change and change and at enforce the compliance domain level is across important, but you need your infrastructure a way to see the status of the entire infrastructure Storage Compliance Management Network NETWORK COMPUTE STORAGE 30

IaaS Use Cases Copyright 2011 EMC Corporation. All rights reserved. 31

Use Case User request for a new SQL Server Copyright 2011 EMC Corporation. All rights reserved. 32

Server is Provisioned Create vapp User Portal/Vdc Service Desk Change Management Monitor User request for Server VMWare vcm Alive Enterprise Auto Compliance Check User Portals New SQL Server Virtual Datacenter 1 (Gold) CapacityIQ VMware vcloud Director Catalogs VMware vshield Request Approve Chargeback ITO will Get Request and connect to Change Security Mng Request for vapp Open Update Ticket in Service CMDB Desk Virtual Datacenter n (Silver) Close Ticket in Service Desk EMC IONIX ITO Auto Charge By Customer Policy CMDB System IONIX UIM IONIX ITO Adapters Converged Non Converged 33

Use Case IT Admin Deploys new VMware Infrastructure 34

User Portal/Vdc Service Desk Change Management Monitor CMDB System VMWare vcm Alive Enterprise User Portals Virtual Datacenter 1 (Gold) CapacityIQ VMware vcloud Director Catalogs VMware vshield Chargeback Security Virtual Datacenter n (Silver) EMC IONIX ITO Step-1 Deploy Infrastructure IONIX UIM IONIX ITO Adapters Converged Non Converged 35

From VBLOCK to vcloud Director Finance vdc 1 MIS vdc 2 Virtual Machine 1... Virtual Machine N Virtual Machine 1... Virtual Machine N Org vdc s created on provider vdc vcloud Director Provider vdc vcenter ESX Cluster LOGICAL Virtual Layer Gold Silver Bronze Provider vdc created from vcenter cluster UIM creates Cluster of servers & data stores in vcenter UIM service offerings Gold Tier 1 Silver Tier 2 Bronze Tier 3 Compute Network Storage UIM automates service provisioning ESX Server 1 UIM Service... Data Share 1... Data Share N ESX Server N HARDWARE Physical Layer 36

Infrastructure is Ready for vapp VMware vcloud Director Finance vdc MIS vdc Populate to vcloud Director IONIX UIM Converged 37

Cloud Project How we Start? 38

EMC Cloud Advisory Service Key Deliverables Cloud Best Practices & Maturity Assessment High Level Cloud Architecture with Service Catalog Initial Financial Analysis & Business Case High Level Transformational Roadmap with Recommendations and Resource Plan Application & Workload Assessment with Recommendations IT Budget Impact Analysis (for Hybrid Cloud Strategy) Benefits Identify technology, operational and organizational challenges to Cloud deployment Prioritize pain points and technology challenges Cost optimization opportunities identified Comprehensive infrastructure impact analyzed Establishes vision of tiered, servicebased virtual infrastructure Sets expectations for investment and benefit timeframes Service packages for entire transformational program, leaving client at decision point 39

Cloud-centric Best Practices and Maturity Assessment Area Rating Key Findings Service Level Reporting Service Catalog Consumer Management Billing & Accounting Subscriber Management Customer Services / KPI s Generally IT service management processes and practices are adequate to meet the needs of the current operational environment. While adequate and in some cases mature, the service management framework utilized within the organization has largely been developed internally in response to local or regional organizational needs; hence, implementation and adherence to the service management processes is inconsistent across the organization and does not follow an industry recognized service management framework, such as ITIL. To successfully deploy cloud related services within the RBC organization while simultaneously embracing the transformational changes required within the organization to deliver IT as a service it is recommended that RBC Establish an organizational wide common service delivery framework responsible for overall service strategy, design, and operation. Upgrade or replace the current Peregrine help desk system with a product that specifically supports service management within the cloud computing service model. Implement a continual service improvement program to monitor cloud related services. Identifies technical, operational and organizational readiness for a Cloud Transformation program. Prioritizes pain points and technology challenges. 40

Common Service Platform Cloud Management Platform and Architecture Cloud Service Consumers Internal Consumers Self-service provisioning portal Line-of-Business Customers Security and Resiliency Open APIs Common Infrastructure Service Level Reporting Service Request / Access Approval Cloud Services Desktop as a Service (DaaS) Business as a Service (BaaS) Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS) Cloud Business Service Orchestration Cloud Service Management Orchestration Server Workloads Compute Storage Network Service Catalog IT Service Governance IT Service Delivery Catalog Consumer Management Billing & Accounting Subscriber Management Customer Services / KPI s Provisioning / License Mgmt. Change & Configuration Mgmt. (CMDB) Life Cycle Mgmt. Service Level Mgmt. Release Mgmt. Incident / Problem Mgmt. Chargeback / Metering / Reporting Event Monitoring Catalog based Service Templates Service Automation Backup / Recovery Capacity Mgmt. Cloud Infrastructure Disaster Recovery Resource Load Balancing Cloud Service Delivery Team Cloud Architects Cloud Infrastructure Administrators Service Management Team Patch Management Asset Mgmt. Connects Cloud Desktop infrastructure Workloads to operational practices needed to deliver IT as a Service. Compute IT Service Storage Business Network Managers Converts an IT vision into an tangible architectural and operational goal. 41

High-level Transformational Roadmap and Plan Phase 1 - Launch Phase 2 - Transition May 2010 Jun 2010 Jul 2010 Aug 2010 Sep 2010 Oct 2010 Nov 2010 Dec 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 2012 + Q113 1. Private Cloud Strategy and Service Portfolio 2. Private Cloud Organization / Governance 3. Private Cloud Training Plan People Transition Core Team & Governance to Operational State Process 19. Private Cloud Center of Excellence Transition Core Team to Center of Excellence Continual Organizational Improvement 4. Private Cloud Service Design 5. Private Cloud Service Catalog 6. ITIL Foundation 13. Financial Management 14. Security / Risk / Compliance Management Transition to IT Operations 20. Config. Mngt. 21. Deploy. Mngt. / Service Validation Transition to IT Operations Continual Operational Improvement 15. Dashboard / Portal 1.0 Service Orchestration / Automation/ KPI s 22. Dashboard / Portal 2.0 7. Private Cloud Reference Architecture Validation and Certification 8. Application / Workload Mapping 16. Proof of Concept (POC) Infrastructure Acquisition and Install Technology & Platform 18. Private Cloud POC Infrastructure Optimization 23. Private Cloud Factory Pilot 25. Private Cloud Factory 9. Application Rationalization Business Case and Plan 10. Storage Catalog, Tiering and Archiving 17. Application Alignment (Phase1) 11. Storage Thin Provisioning 12. P2V Acceleration / CASE 24. Network Convergence / Traffic Migration Describes work packages, high level tasks, resources required. Facilitates resource planning, integration with other projects, daily operations. 42

THANK YOU 43

THANK YOU 44