Installation and notes: Fusion Voicemail Plus User Guide For Windows Mobile 5 and 6 1) When you download and install the application, it is highly recommended that you install it on your storage card, NOT the internal memory. This is because the downloaded voicemail MP3 files will be stored in the installation memory and it is preferable to use the storage card rather than internal memory. 2) Fusion Voicemail Plus (FVM+) can be added to your Start Menu so you can access it any time you want. 3) In order for FVM+ to properly communicate, you must have the ability to receive SMS TXT messages and connect to the Internet through either Wi-Fi or the mobile network s wireless Internet. Please make sure that you have SMS TXT messages and a wireless data plan on your mobile phone. 4) After you have installed the application. You must run it so that it can register itself in order for it to start automatically when a new message arrives. Otherwise, you will get weird SMS TXT messages that start with PFMA: and a bunch of numbers if you do not run the application. The application must register with our systems or it will not work properly. Simply run the FVM+ application and it will register itself to receive SMS TXT messages that it uses. 5) Remember to change your call forwarding settings to the Fusion Voicemail Plus access phone number we have provided. Call forwarding instructions were emailed to you when you signed up online. If you need assistance with this feature; please contact your mobile provider for instructions. 6) In order to function properly, FVM+ requires Microsoft s Compact Framework.NET (CF.NET) version 2.0 needs to be installed on your Windows Mobile device. CF.NET 2.0 is standard on all Windows Mobile 6 devices and you need do nothing if your device runs Windows Mobile 6. 7) If your device is running Windows Mobile 5, you must download and install the CF.NET file. To download and install CF.NET, you may obtain it from your online web account. To download this file, log into your PhoneFusion - Fusion Voicemail Plus account. Once you are logged in; Click on SUPPORT > Within the SUPPORT section you see; > DOWNLOADS THIRD PARTY > Select CF.NET version 2.0. Once download is complete, open the file and it will automatically detect your phone and install the proper software to your phone. You may then run FVM+. Page 1 of 11
1. Basics of Fusion Voicemail Plus (FVM+) FVM+ is a replacement for your ordinary voicemail that you use with your cellular phone company. With FVM+, you will receive your voicemail messages right on your mobile phone, within seconds of the caller leaving it. This is done by changing the voicemail call forwarding number for your mobile phone from your carrier s voicemail system to the PhoneFusion voicemail system. Instructions on how to do this were provided to you at signup and via email. Once the call forwarding has been changed, the PhoneFusion system will take your voicemail messages and send them to your mobile phone. You will know that a voicemail has arrived when you hear the PhoneFusion announcement tone and see the new message indicator. To access FVM+, you may either run the application from the start menu, the programs screen or press on the Windows new messages icon. FVM+ users who are PhoneFusion One subscribers can forward messages or faxes to an email address, real fax machine number or to another PhoneFusion One number. Messages can be forwarded by selecting Forward and entering an email address on the mobile device or by logging in to their account online and selecting Forward. You can also choose to receive fax messages on their FVM + device. Users can view faxes as well as forward to an email address OR a real fax machine. (See pg 8) 2. Using Fusion Voicemail Plus on a handheld mobile device (Non-Touch screen): After the installation of FVM+, every time you get a new message, the application will start automatically. New messages are announced by playing the PhoneFusion new message tone. If you have the Auto Download option set, FVM+ will automatically download new messages as they arrive. If you are on a call then it will wait until after your call is complete to do so. Messages do not appear until after download is attempted on either success of failure of the download. 3. Using Fusion Voicemail Plus Fax Notifications: In addition to receiving Voicemails, Fusion Voicemail Plus for Windows Mobile now includes the ability to receive faxes too. After you have installed Fusion Voicemail Plus when a fax calls your cell phone DO NOT ANSWER the call, just click ignore on your phone and FVM+ will do the rest. As soon as the fax has been received by our systems, you will be able to see it right on your cell phone. NOTE: You will only be able to view faxes on your mobile device if you have a PDF viewer installed. PDF viewers are preloaded on Windows Mobile 6, but Windows Mobile 5 requires the user to go to Adobe s website and download and install the viewer via a PC connected to the device. Page 2 of 11
Messages Your messages will display as follows: Red = marked for deletion (deleted when you empty trash) - Note that if you don t empty your trash your mailbox may fill up. Bold Text = NEW (not listened to) Light Text = OLD (listened to) Fax Icon Orange = OLD (already viewed) Fax Icon Green = NEW (not viewed yet) If you have received a voicemail or fax message from a contact within your phonebook that has a picture associated with it; the picture will display and override the fax message icon. Each message shows the date and time that the message was received (EST), the length in minutes:seconds or amount of pages received the phone number the message is from, the phone number the message was left for and the Caller ID name (if available) of the caller. Note that the Caller ID name is taken from public sources and is subject to change. Highlight the message you wish to listen to or view using the up and down arrow keys. The currently selected message will be highlighted for ease in identifying. Information Bar The application has 5 different views you can choose messages from. To access the views; open the application: at the top, and use the touch screen to select from one to the other. You can also toggle the information bar off and on. Do this by selecting View from the Options menu. Page 3 of 11
View All = Displays ALL messages. View New= Displays all NEW messages. View Contacts = Displays all messages that came from a number in your contacts. View Deleted= Displays all messages Marked to be Deleted. View Fax= Displays all Faxes. Message Menu On the bottom left corner of the application you will find your Message menu. If the application has a message and the message is highlighted. You can choose different options from the menu. This depends on the type of message you have highlighted voicemail or fax. Play: Select play to listen to your message. Or View: Select View to view the fax received. Return Call: Select return call to have a call placed to the number that left you a voicemail. Not available on a fax message. Send SMS: Select send SMS to send a text message to the number that left you a message. Note that this feature only works with numbers that can receive SMS messages and does not go through PhoneFusion. Not available on a fax message. Page 4 of 11
Delete/Un-delete: Select delete to mark the message to be deleted. You can delete a message in any state. Mark as Played/UnPlayed: Select to mark your message as played. FVM+ will automatically mark played messages as played when you listen to them. Same functions apply for fax messages - Mark as View /UnViewed. Forward Item: Select a message to forward. The message will be sent as an attachment via email. PhoneFusion One subscribers can forward messages or faxes to an email address, real fax machine number, or to another PhoneFusion One number. View/ Add Contact: This is a shortcut to your phonebook entry. If your caller matches a contact you can select to view the contact s profile from here. If they don t match select this menu item to add this contact to your phonebook. Options Menu On the bottom right corner of the application you will find your Options menu. These features are related to the application settings, look or features that apply to all messages. If you want to change FVM+ settings or the look; you find these options here. View: This is a shortcut to the same options you have on your Information Bar. From here you can select the types of messages you want to View All, New, Marked to be Deleted, Trash or Faxes. Empty Trash: Once you mark your messages to be deleted, select Empty Trash to purge your mailbox. This permanently deletes messages from your phone and your mailbox. Settings: shortcut to the settings on the application. About: current version of the application. Exit: Exit Fusion Voicemail Plus. FVM+ will activate each time a new message is received. It is recommended that you not exit FVM+ to reduce the amount of time it takes to get your messages. Page 5 of 11
Settings Menu These are settings that are specific to the FVM+ application. Either you re turning the feature on by highlighting it and seeing the check mark next to the feature. If you don t see the check mark; the feature is off. Auto Download: Select to have your incoming voicemails automatically downloaded for easy and immediate listening. Some phones do not support Downloads only occur if you are not on a call. Silent: Select Silent if you don t want to hear incoming message tones. White Skin: Select whether or not you want the background of the application to be white or black. Empty on Exit: Select whether or not you want your messages Marked to be Deleted to be emptied when you Exit the application. NOTE: if you want this feature to work. You have to use the Exit option to exit out of the program or the message will not be purged from your mailbox. Info Bar: Select whether or not you want the information bar to show or not. Show Pictures: Select whether or not you want us to show you pictures of the contacts within your phonebook. If you do not want us to show you pictures; you will see either a phone icon for voicemail messages or a fax icon for fax messages. 1. Shortcuts from the Fusion Voicemail Plus message listing screen: Right/Left in the Information Bar; marks messages to be deleted. Up/Down on your directional pad: scroll through messages. Right on your directional pad: marks message to be deleted. Left on your directional pad: unselects the message to be deleted. Hit the center select button play your message. Page 6 of 11
2. Using Fusion Voicemail Plus from a touch screen handheld mobile device: There are a few small differences between the non-touch screen and touch screen device using Fusion Voicemail Plus. In addition to the previous features, the following also are available: From the main message listing screen: Touch the message you wish to select. Touch the play button to listen to the message. (Left hand side of screen) Drag from left to right on the message line to select the message to be deleted. Drag from right to left to unselect the message to be deleted. Touch and hold message to have the Tap and Hold menu pop up. You can drag the list up and down by touching the screen and moving up or down. Note that this does not change the active selection, only what is displayed. 3. Tap and Hold Menu (includes the same features as the Message Options Menu): Play [Voicemail] View [Fax] Forward Delete (if the message is not marked to be deleted) Undelete (if message is marked to be deleted) Return Call [Unavailable for Fax Messages] Send SMS [Unavailable for Fax Messages] Mark as UnPlayed /UnViewed (if the message has been played) Mark as Played /Viewed (if the message is new) Page 7 of 11
4. Removing Fusion Voicemail Plus from your handheld device: To remove Fusion Voicemail Plus, go to the Start button and click on Control Panel. Then click on Add/Remove programs. Find Fusion Voicemail Plus and select Remove. You may need to restart your handheld device to completely remove the program. Remember to remove Call Forwarding on your phone line. 5. Receiving Fax Notifications If you have Fusion Voicemail Plus Fax enabled, you have the option of receiving faxes on your mobile device. Fusion Voicemail Plus Subscribers: Log in to your Fusion Voicemail Plus login number [which begins with 1011 ]. Go to Voicemail Plus Options then Voicemail Plus Destinations. Choose your mobile phone you want Fax enabled on. You will see the following on the bottom: Mark the box next to Enable Fax. When done; click on Save. PhoneFusion One Subscribers: Log in to your PhoneFusion One phone number. Go to Phone Options then Forwarding Preferences. Choose your mobile phone. When the type of phone is set to Mobile your Fusion Voicemail Plus options will appear. Checking the second box will enable you to receive Fax Notifications and view faxes on your mobile device. Page 8 of 11
NOTE: You will only be able to view faxes on your mobile device if you have a PDF viewer installed. PDF viewers are preloaded on Windows Mobile 6, but Windows Mobile 5 requires the user to go to Adobe s website and download and install the viewer via a PC connected to the device. Q & A Q. I signed up for the Fusion Voicemail Plus Windows Mobile version, but have not received the download link. Can you help? A. Please use your subscriber login and password, as emailed to you in your Welcome Letter, to log into your online web account Once you are logged in; Select Voicemail Plus Options Then select, Voicemail Plus Destinations. Then, click on Send Link for the mobile number you wish to download the link to. Q. How do I set up conditional call forwarding? A. Please contact your carrier and ask them for instructions for conditional call forwarding for no answer/busy calls. Please have those calls forwarded to 1-(813) 200-0200. Q. How do I change my Voicemail Greeting? A. Please dial 1-(813) 200-0200 from your device and then our system will ask you for your password and then you can follow the prompts for recording your greeting. Q. How much does Fusion Voicemail Plus cost? A. Fusion Voicemail Plus is a free, downloadable application for your cellular phone. Q. Can I use Fusion Voicemail Plus on any phone? A. Fusion Voicemail Plus is available on any cell phone with Windows Mobile 5 or 6. Check with your cell phone provider to see if Windows Mobile is available on your phone. Page 9 of 11
Q. Do I need another one of your services to use Fusion Voicemail Plus? A. You do not need other PhoneFusion services (like PhoneFusion One) to use Fusion Voicemail Plus. All you need is a phone with Windows Mobile 5 or 6. Q. Once I delete my message is it gone forever? Or is it still accessible elsewhere, like your website? A. If a message is deleted from the device via the application then it is permanently deleted. Q. Do you store phone numbers in your service? A. No, we do not store any phone numbers. Q. Can I listen to my messages on my answering machine or office phone? A. Yes, dial 1-(813)-200-0200. When the system answers; enter your subscriber number. You will be transferred to your mailbox. Press the * key and the system will ask you to enter your phone password. Follow the prompts. Q. What do the different message colors mean? Red = marked for deletion (deleted when you empty trash) - Note that if you don t empty your trash your mailbox may fill up. Bold Text = NEW (not listened to) Light Text = OLD (listened to) Fax Icon Orange = OLD (already viewed) Fax Icon Green = NEW (not viewed yet) Q. Do I need to have someone in my phone s contact list in order to have their name show up in a message? A. No. The name and phone number displayed as part of Fusion Voicemail Plus caller ID is not based on your contact list. Page 10 of 11
Q. Will I get charged text messaging fees for receiving the notification of a new voicemail message? A. That depends on your cell phone service plan and provider. We recommend an unlimited SMS TXT plan. We do not charge you, but basic charges from you cell phone provider do apply. Q. Will I get charged data fees for receiving the voicemail messages? A. That depends on your cell phone service plan and provider. We recommend an unlimited DATA plan. We do not charge you. Q. When I get notification of a message, how long does it take for a message to appear? A. This depends on the delivery time of the SMS TXT, your network and coverage. If you choose to automatically download the message then the time to get a good data connection and the size of the message will determine how fast you receive it. Page 11 of 11