Electronic Miscellaneous Document for Travel Agencies

Electronic Miscellaneous Document for Travel Agencies User Guide Distribution Product Management Version 1.6 13 th March 2012 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 1/58

Index 1 Overview... 3 1.1 Definitions... 3 1.2 Scope... 4 1.3 Impacted Customers... 4 1.4 Impacted areas... 4 1.5 Roadmap... 4 1.6 Implementation Date... 5 1.7 API/Web Services... 5 2 Main Benefits... 6 3 Impacts... 7 3.1 EMD Creation... 7 3.2 Manual pricing and Pricing Record (TSM-P)... 8 3.3 Issuance of the EMD... 17 3.4 Re-print & e-mailing after EMD issuance... 23 3.5 Print List from Sales Reports TRCP... 24 3.6 Reporting... 26 3.7 Display of EMD record... 27 3.8 Display of e-ticket record... 31 3.9 Exchange of EMD... 32 3.10 Refund of EMD... 34 3.11 Cancellation of EMD... 37 3.12 History display of EMD... 40 3.13 Back Office AIR/IMR... 41 3.14 Other integrations... 57 4 Contacts... 58 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 2/58

1 Overview This User Guide describes the Amadeus Electronic Miscellaneous Document (EMD) solution for travel agencies, and details the complete reservation flow from EMD creation to issuance, including pricing and any follow-up transactions. Also described are the modifications to reporting, the back-office systems, and the interaction with other Amadeus solutions. 1.1 Definitions EMD (Electronic Miscellaneous Document) The EMD (Electronic Miscellaneous Document) is the latest industry standard solution which enables agents to issue documents for travel related services, replacing the MCO (Miscellaneous Charges Order) that is currently in common use (depending on the market). The EMD is the new industry standard electronic version, which will also enable the collection of unbundled airline services. IATA definition: The Electronic Miscellaneous Document (EMD) is the new industry standard method to document the sale, and track usage of charges collected outside of a ticket (e.g. residual value, excess baggage charges, miscellaneous charges ). The services sold using an EMD may be linked to the flight coupon (pet in cabin, excess baggage, vegetarian meal, etc.), but not necessarily (train ticket, taxi, car rental, rebooking fees, etc.). IATA/ATA has set a target of 100% EMD implementation for travel agencies by the end of 2013. EMD-A (EMD Associated) / EMD-S (EMD Stand-alone) There are two types of EMD: EMD-S (stand-alone) - Fully replaces the paper automated and virtual MCO (Miscellaneous Charges Order) - Not necessarily linked to the ticket - Can be issued in connection with ticket (as a reference) - Can be used at different stages of the sales flow (at issuance, at change of status time) Examples: vouchers, residual value EMD-A (associated) - Directly linked to an individual flight coupon - Used to collect charges at the same time as the flight coupon (the status of both coupons are synchronized) - Can be automatically or manually associated and disassociated from an e-ticket Examples: meal, excess baggage Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 3/58

EMD coupons Similarly to an electronic ticket, the EMD can contain up to 16 coupons with a coupon status showing either open, used, refunded, or void EMS (EMD Server) EMD sales are stored in an EMD database on the airline side, known as an EMD Server (EMS). An EMD can be issued for a validating carrier if the carrier is technically ready to handle EMDs, that is to say if the carrier has deployed an EMS. 1.2 Scope This user guide covers the ability for Amadeus travel agencies to handle EMD-A (EMD associated) and EMD-S (EMD stand-alone), for airlines having deployed an EMS (EMD Server). The interlining processing will be covered in a future communication. 1.3 Impacted Customers All Amadeus Central Ticketing System (CTS) travel agents: in a BSP (Billing Settlement Plan) market in an ARC (Airlines Reporting Corporation) market 1.4 Impacted areas PNR (Passenger Name Record) display response Transitionally Stored Miscellaneous, type P (TSM-P) Issuance and follow-up transactions Printing Sales reports Back-office AIR (Amadeus Interface Record) Amadeus Ticket Changer Amadeus Selling Platform 1.5 Roadmap Due to the technical complexity of EMD solution, the deliveries are planned in several phases. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 4/58

Please refer to the Delivery roadmap section of the EMD for Travel Agencies community site. 1.6 Implementation Date Market implementations are on-going. Some markets are already EMD deployed and other ones are in a pilot phase. The distribution implementation roadmap is regularly updated, based on airlines and markets readiness. Please refer to the Implementation section of the EMD for Travel Agencies community site. 1.7 API/Web Services EMD solution is currently available via Web Services. Please send an e-mail to emd@amadeus.com if interested in implementing the EMD in Web Services. Integration in API is currently under study, and will be advised at a future date. APIv2 are planned to be released in 2012. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 5/58

2 Main Benefits The Electronic Miscellaneous Document (EMD) is the Amadeus solution for travel agencies to facilitate the sale of travel related services, using the latest electronic industry standards, and being fully integrated in Amadeus system. Key benefits: A single standardised method to issue all airline services, replacing the automated MCO, Amadeus Virtual MCO & IATA Virtual MPD High product flexibility; allowing for full customisation according to any market specifications or local constraints Fully integrated in the Amadeus system, offering a one-stop view in the PNR, with automatic reporting in the sales report and back-office system via the Amadeus Interface Record. Real-time and secured information throughout the whole EMD cycle The accountable document for the Amadeus ancillary services solution The same workflow as for the existing automated/virtual MCO means minimal impact to existing business practices Improved customer service with electronic technology (no paper to lose, time-saving for passenger) Enhanced functionality such as interlining, multi-coupon documentation, e-ticket association Environmentally friendly Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 6/58

3 Impacts The EMD is the new industry standard solution that replaces the automated/virtual MCO solution. Following the introduction of the new Amadeus ancillary services product, the EMD also provides automatic fulfilment for travel agents to sell these chargeable services. All the actions to be taken and system impacts in order to use the EMD can be found below. 3.1 EMD Creation The EMD is created via a booking of services using an SSR (Special Service Request) or a SVC (manual auxiliary segment) containing a service code corresponding to a couple of data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code) which are defined by the industry. Only the service code is entered to book the service and then translated by Amadeus into an RFIC/RFISC which is the industry service reference that is transmitted to all involved parties. The service code and way to book the services will be defined and communicated by airlines to travel agents. Depending on whether the service is PNR flight segment associated or not, it should be booked, with the relevant airline service code, via: a Special Service Request element (SSR), when the service is PNR flight segment associated (current SSR process). a manual auxiliary segment called: Auxiliary Service Element (SVC), when the service is not PNR flight segment associated. A separate communication will be sent later for more details. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 7/58

3.2 Manual pricing and Pricing Record (TSM-P) Services to be issued using EMD should be priced in a pricing record called a TSM-P (Transitional Stored Miscellaneous type P). This section describes how to manually create the pricing information in the TSM-P for manual EMD. Pre-requisite In order to allow TSM-P processing, the office profile field should be set up as follows: * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * * TSM TSM ALLOWANCE - YES Display of an existing TSM-P pricing record Input The entry to display a TSM-P pricing record is the existing TQM entry: If there is only 1 active TSM, the system directly displays the corresponding pricing record. If there are several active TSM, the system displays the TSM Index panel. The TSM-P pricing record to be displayed can also be directly selected by using the existing selection options: TSM selection options TQM/P1 TQM/INF TQM/M1 Explanations Passenger selection Infant selection TSM number selection Note that the TQM/Lx entry (selection by line number) is not available for TSM-P. Output TSM Index The existing TSM index will now also include the list of any TSM-P records. The layout remains the same. The only difference is that the TSM-P is flagged with a P indicator in the right hand T column, with the TSM-M for a manual Virtual MCO being flagged with a M: M P R NAME TOTAL FOP ELEMENTS T 1.1 E SMITH/JANE EUR 10.00 6 M 2.2 A SMITH/JOHN EUR 20.00 7 M Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 8/58

3.1 E SMITH/JANE EUR 11.00 8 M 4.1 G SMITH/JANE EUR 50.00 CA 11-12 P 5.1 G SMITH/JANE 13-14 P 6.2 G SMITH/JOHN 15-16 P 7.3 G SMITH/DAVE 17-18 P 8.2 C SMITH/JOHN 19-20,2+ P DELETED TSMS 9 C SMITH/DAVE TSM-P pricing record The TSM-P pricing record is displayed in cryptic mode. Important note: The panel mode does not exist. The following data can be present in a TSM-P, At document level: o TSM number o Office Id o Agent sign o TSM Creation Date o TSM Type o Change Flag (PC) o Fare Calculation Pricing Indicator (FCPI) o Fare Calculation Reporting Indicator (FCRI) o EMD type (Stand-alone or Associated) o International/Domestic Indicator o Validating Carrier o Issuance indicator if set to No o Passenger names o Reason For Issuance Code o Paper MCO Reason For Issuance Code o Reason For Issuance Code description o Issue identifier o Base Fare (amount and currency) o Equivalent Amount (amount and currency)(when applicable) o Refundable amount (amount and currency) o Exchangeable amount (amount and currency) o Tax information (Tax amount + Tax currency + Tax Code) o Total Amount (amount and currency) o Bank Exchange Rate o Net Fare (amount and currency) o Commission o Tour Code o Form of Payment o Document Remarks o Fare Calculation o Endorsement o Fare Discount o Miscellaneous Information Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 9/58

o Original/Exchange document information At coupon level: o Reason For Issuance Sub Code o Reason For Issuance Sub Code Description o PNR line o Operating Carrier o Fee Owner o Coupon Value o Origin (Boardpoint) o Destination (Offpoint) o Present To/At o Service remarks o Not Valid Before/After dates o Excess baggage data o Rate per Unit data o Non-Refundable indicator o Non-Exchangeable indicator o Non-Interlinable indicator o Consumed at issuance indicator o In Connection With Document(s) Number o In Connection With Coupon(s) Number TSM number and type EMD type TSM 1 TYPE P YYYXX2220 AA/01APR 11 EMD-A CARR 6X 1.NAME/SURNAME RFIC-G/I IN-FLIGHT SERVICES 1. RFISC-0AR VEGETARIAN MEAL L 4 OPERATING CC-6X FEE OWNER-6X ORIGIN-LHR DEST-SYD NON EXCHANGEABLE 2. RFISC-0AR VEGETARIAN MEAL L 5 OPERATING CC-6X FEE OWNER-6X ORIGIN-SYD DEST-LHR NON EXCHANGEABLE Coupon details associated to services ADD INF/RKS: FARE F EUR 34.34 EXCH VAL EUR 34.34 TOTAL EUR 34.34 BSR 1.144513000 FC 01APR10 LHR 6X SYD 1 22.89 SYD 6X LHR 1 11.45 EUR34.34 Fare information Fare Calculation Pricing Indicator (FCPI) / Fare Calculation Reporting Indicator (FCRI): Those indicators identify whether the pricing record is automatic or manual: FCPI: reflects the method of pricing for this transaction. FCRI: reflects the method of pricing for this transaction used in the reporting process Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 10/58

If the pricing is manual, both values are set to 1. If the pricing is automatic, both values are set to 0. In Connection With (ICW): This indicator is used to reference a ticket at coupon level in the EMD. For EMD-A, this represents the ETKT coupon to be associated to the EMD coupon. Manual creation of a TSM-P pricing record Input The entry to manually create a TSM-P pricing record is TMC/Vxx (where xx is the validating carrier). The validating carrier option is mandatory at manual TSM-P creation. By default, the system generates the relevant TSM-P for all non-infant passengers and all services of the PNR. But the services or the passenger/infant to which the TSM-P applies can also be selected with following options: Service selection TMC/VBA/L5 TMC/VBA/L5,7-8 TMC/VBA/P1 TMC/VBA/P1,3-4 TMC/VBA/INF Explanation Service selection, from the PNR service line number Passenger selection Infant selection Process The system automatically splits the selected services in 1 or several TSM-P, based on following rules: SSR, SSR SEAT and SVC cannot exist in the same TSM-P. Services that should be issued as EMD-A cannot exist in the same TSM-P as services that should be issued as EMD-S. All the services must share the same RFIC. Some services may not be issued in a multi coupon EMD. For services to be issued as EMD-A, several service coupons associated to the same flight segment cannot exist in the same TSM-P. A single SSR booked for multi-seat elements, for several passengers, must be split with one TSM-P per passenger. The system automatically orders the coupons within a TSM-P following the order of the services in the PNR, no matter what the origin (board point) and destination (off point) are. The system automatically fills the following information in the relevant TSM-P: Information which cannot be manually updated: data taken from the context and services booked o TSM number Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 11/58

o TSM type P o TSM-P creation date o Amadeus Office ID and Agent sign o Operating carrier o Origin and Destination o FCPI and FCRI (If the pricing is manual, both values are set to 1. If the pricing is automatic, both values are set to 0.) o Validating carrier o Issuance required Indicator data taken from Amadeus tables filled by airlines o RFIC/RFISC code and description o EMD type o Consumed at Issuance Indicator o Non Refundable Indicator o Non Exchangeable Indicator o Non Interlineable Indicator Information which can be manually updated: data taken from services booked o Not Valid After Output Depending on the number of TSM-P created, the system displays: the corresponding pre-filled TSM-P pricing record, if only 1 TSM-P is created. a TSM Index with newly created TSM-P, if several TSM-P are created. Manual update of a TSM-P pricing record Manually Add/Change data of a TSM-P pricing record The entry to add/change/delete data of a TSM pricing record is the existing TMI entry. If there are several TSM elements, TSM identification options must be used to determine the TSM to be updated: TSM identification Explanations TMI/P1 Passenger selection TMI/INF Infant selection TMI/M1 TSM number selection TMI/M1,3-4 TMI/L5 Service selection, from the PNR service TMI/L5,6-7 line number for coupon level update TMI/ALL Select all TSM type P Note: the multiple TSM selection (TMI/M1-3, TMI/L1,L2, TMI/ALL) can only be used with a PNR containing TSMs of the same type (in this case, TSM-P) Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 12/58

Any modifiable field of the TSM-P is characterised by a unique identifier code, and can be updated using the following options available at document and coupon level (if the service selection option is not used, all coupons are updated) Document level update options TMI/FEUR110.15 TMI/EEUR110.15 TMI/NEUR456.23 TMI/OEUR15.36YQAD TMI/XEUR15.36YQAD TMI/WEUR1523.22 TMI/YI TMI/RV-EUR100.10 TMI/K10.32445 TMI/NF-EUR15.36 TMI/Hfree flow TMI/FC-free flow TMI/FT-tour code layout TMI/FP-form of payment layout TMI/FE-endorsement layout TMI/FO-exchange info layout TMI/FM-commission layout TMI/FD-fare discount layout Explanations Base fare indicators: F: First Issue R: Reissue I-: First Issue IT Y-: Reissue IT U-: First Issue BT W-: Reissue BT Equivalent fare Exchange value fare Old tax indicator New tax indicator Total amount International indicator: I: International D: Domestic E: Europe Refundable value Banker s rate Net fare amount Document remark Fare calculation Tour code Form of payment Endorsement Exchange information Commission Fare discount Fare data options: Fare data options base fare, equivalent fare, exchange value fare, old/new tax and total amount should be updated in a single TMI entry: the base fare option is mandatory and should be the first TMI fare option. if an option is not used, the corresponding data will be deleted. the exchange value fare and the total amount are automatically calculated by the system when the base fare indicator is F, U or I. The total amount option is mandatory when the base fare indicator is R, Y or W. For a first issue, if there is no fare calculation, the fare amount must equal the sum of the coupon values. Fare Calculation: A TSM-P must contain either a fare calculation or a coupon value for each coupon. Form of payment: Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 13/58

If no specific form of payment is defined in a TSM-P, the system assumes it is the generic form of payment stored in the PNR. Coupon level update options TMI/FW-BA TMI/CV-115.25 TMI/Dfree flow TMI/Afree flow TMI/CR-free flow TMI/NB-28NOV10 TMI/NA-28DEC10 TMI/PC-2 TMI/KG-12.3 TMI/ER-EUR20.5 TMI/IC-TKT1231234567890E1 TMI/IC-TKT1231234567890E3-4 Explanations Fee owner Coupon value Present to Present at Coupon remark Not Valid Before (for EMD-S only) Not Valid After (for EMD-S only) Excess baggage Piece Excess baggage Kilos Rate per Unit In connection With In Connection With (ICW): In case of EMD-A: only 1 ticket coupon can be referenced, which is not already associated to another TSM-P. for SVC element, the e-ticket coupon number is mandatory. for SSR element, it is not possible to enter an ICW. In case of EMD-S: For some services, an airline may require the associated e-ticket number (coupon numbers optional). This process is only enforced at ticketing time. Up to four e-ticket numbers can be entered. Manually Delete data of a TSM-P pricing record To delete data, a blank value should be entered after the corresponding identifier code. Note: The currency is optional in all update options. Change TSM-P into reissue mode This transaction can help to prepare a PNR to perform an exchange of a document to a new EMD. Input The entry to prepare a TSM-P for an exchange transaction is TMI/EXCH. If there are several active TSM-P stored, the TSM-P exchange mode options must be used: Exchange mode options TMI/EXCH/M1 Explanation TSM-P selection Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 14/58

TMI/EXCH/L5 EMD selection, from the FA or FH line number Process The following TSM-P data is automatically updated: The fare indicator is changed from: o F to R o I to Y o U to W The total amount is changed to 0 (zero) The equivalent amount is changed to 0 (zero) The banker rate is changed to 0 (zero) All new taxes (X) are changed to old taxes (O) If the stored FOP is valid for the reissue location, it is turned into an old FOP; otherwise it is not modified and a warning message is displayed to the agent. Output If the EMD selection option is used, the system automatically displays a proposed FO line in an information message, which then needs to be copied and pasted in the TSM-P pricing record using the TMI/FO- option. Otherwise, the updated TSM-P pricing record is displayed to the agent. Remove the Change Flag (PC) of a TSM-P When a service is removed or updated in the PNR, all TSM-P containing the segment associated to the service, are automatically flagged with a Change Flag (PC) (shown in the TSM-P pricing record). Important note: This flag triggers a reject at issuance time: SERVICE/NAME CHANGE-VERIFY TSM. It is mandatory to remove the flag to enable the issuance. Input The entry to remove the Change Flag is TMF. If there are several active TSM-P stored, the TSM-P remove change flag options must be used: Remove Change Flag options TMF/M1 TMF/M1,3-4 TMF/ALL Explanations TSM selection All TSM-P selection Output After the successful removal of the Change Flag, the system displays the following message: TSM FLAG REMOVED Manual deletion of a TSM-P pricing record Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 15/58

Input The entry to manually delete a TSM-P is TMX. If there are several active TSM-P stored, the TSM-P deletion options must be used: Deletion options TMX/M1 TMX/M1,3-4 TMX/INF TMX/P1 TMX/P1,3-4 TMX/ALL Explanations TSM selection Infant selection Passenger selection All TSM-P selection Output After a successful TSM-P deletion, the system displays the following message: TSM DELETED TSM-P history This section is a reminder of earlier 3 rd party notifications. No further changes apply. Please refer to the attachment for further details: TSM History display enhancement.doc Note: the TMH/Lx selection option by line number is not available for TSM-P. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 16/58

3.3 Issuance of the EMD Once services are booked and the relevant TSM-P pricing records are stored in the PNR, the EMD can be issued. Prerequisite Following fields of the issuing agent s office profile need to be set as follows to allow EMD issuance process: * * * * * * * * * * * * OFFICE IDENTIFICATION * * * * * * * * CIN IATA NUMBER - 12345675 - PRIMARY UST USER TYPE - T : IATA TRAVEL AGENT * * * * * * * * * * * * GENERAL DATA * * * * * * * * * * * * NAM OFFICE NAME - AMADEUS PRODUCT PLANNING TCC TRUE CITY CODE - NCE XXX COUNTRY CODE - FR * * * * * * * * * * * * VALIDATION DATA * * * * * * * * * * * VNM VALIDATION NAME - AMADEUS VA1 VALIDATION ADDRESS 1-155,RTE DU PIN MONTARD VA2 VALIDATION ADDRESS 2 - SOPHIA ANTIPOLIS * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * * ITP INHIBIT PRT TKTG PRD - NO EMD EMD ALLOWANCE - YES Input Existing TTM entries are used in order to issue an EMD. By default the system issues the related EMD for all TSM-P of the PNR. Document media options Depending on the office profile settings, airline settings and document media options, the system determines the document media to be used: Media options TTM Explanations The system issues an EMD only if the office profile EMD field is set to YES and the airline supports EMD. Otherwise, for EMD implemented markets, the system issues an automated/virtual MCO (depending on the market). For non EMD/MCO implemented markets, the system rejects the issuance. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 17/58

TTM/ED TTM/PT To force EMD issuance, whatever the agent/airline settings are. To force automated/virtual MCO issuance (depending on the market), whatever the agent/airline settings are. Important note: TSM-M and TSM-P cannot be issued within the same TTM entry. Separate TTM entries (one to issue the TSM-M and one to issue the TSM-P) must be done. Issuance options The services to be issued can also be directly selected by using existing issuance options: Issuance Options TTM/M1 TTM/M1,3-4 TTM/INF TTM/P1 TTM/P1,3-4 TTM/L3 TTM/L3,4-5 TTM/RT Explanations TSM selection Infant passenger TSM selection Passenger selection Service selection, from the PNR line number Retrieve PNR option Combined ticketing entries E-tickets and EMD documents can be issued simultaneously using the combined TTP/TTM entries (and existing options). By default, the system issues the relevant EMD and e-tickets for all TSM-P and TST in the PNR. Note that for EMD-A issuance, combined ticketing is limited to issuance of SSR elements (for EMD-A issuance of SVC elements, the in connection with information must be filled in beforehand). Pre-validation The /TKT option can be used in order to validate the ticketing information without issuing the EMD. If all checks are OK, the system displays a positive answer; otherwise it provides the appropriate error message. >TTM/TKT OK TO EMD Printing and e-mailing options By default, the system will print all EMD supporting documents (passenger receipt, audit coupon, agent coupon and credit card charge form) listed in the travel agent s office profile field BMP. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 18/58

In addition, travel agents can use following options to modify the list of supporting documents to be printed: Printing options Explanations TTMx Logical printer selection TTM/C-FU Specific coupon override: F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt Selected coupons are printed in addition to the coupons defined in the office profile BMP field. TTM/ICP Inhibit Credit Card Charge Form, regardless of the agent office profile BMP field. Instead of printing the passenger receipt, travel agents can request to e-mail it using the following options: e-mailing option TTM/EPR-EML-address@server.com TTM/EPR-EMLA Explanations e-mail option with specified e-mail address e-mail option using APE PNR element(s) Process The system is going to process the information stored in the PNR, check the issuance settings and issue the corresponding documents. EMD-A special processing The system is automatically checking that following association rules are respected: EMD routing sequence should follow the same order as the e-ticket flight routing sequence. Several EMDs can be associated to a single e-ticket. A single EMD cannot be associated to several e-tickets. The association/disassociation process is automatically performed by the system. In case travel agents need to manually associate/disassociate EMD and e-tickets, they should contact the airline directly. In case of combined ticketing of SSR elements, the In Connection With field of the relevant TSM-P is automatically updated with the associated e-ticket number and coupons. Validating carrier checks Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 19/58

The validating carrier must be a BSP member, and listed in the TGBD table of the country. Logical stock A logical EMD number, taken from the G stock, is allocated for the document issuance. Note that the EMD logical stock is different from that for the automated/virtual MCO (M stock). Output System response After a successful EMD issuance, the system displays the following message: OK EMD or in the case of combined e-ticket/emd issuance: OK ETICKET/EMD PNR update The EMD issuance is reflected in the PNR via the addition of an FA and FB line. The FA and FB elements have the same format as for e-ticket issuance, except that they are flagged EMD : The association at the end of the line is /S when referring to the SVC segment line number. The association at the end of the line is /E when referring to the SSR element line number. The FA line created is flagged with a /DT indicator following the document number, where D is the indicator for EMD. RP/YYYXX2220/YYYXX2220 AA/SU 5APR10/0756Z X4ZKLX 1.EMD/SVC 2 SVC 6X HK1 LOUS 3 AP PAR - AMADEUS - A 4 TK OK05APR/YYYXX2220 5 FA PAX 172-1811234611/DT6X/EUR65.00/05APR10/YYYXX2220/222222 22/S2 6 FB PAX 0500000346 TTM/ED/RT OK EMD ADVISE PSGR TO BRING FOID /PICT ID AT APT/S2 7 FP CASH RP/YYYXX2220/YYYXX2220 AA/SU 5APR10/0812Z X4ZL5P 1.EMD/SSR 2 6X2211 F 15APR 4 NCEORY HK1 1000 1115 *1A/E* 3 AP PAR - AMADEUS - A 4 TK OK05APR/YYYXX2220//ET6X 5 SSR VGML 6X HK1/S2 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 20/58

6 FA PAX 172-1721456030/ET6X/EUR660.00/05APR10/YYYXX2220/22222 222/S2 7 FA PAX 172-1811234612/DT6X/EUR40.00/05APR10/YYYXX2220/222222 22/E5 8 FB PAX 0500000348 TTP/ET/RT OK ETICKET TEST/S2 9 FB PAX 0500000349 TTM/ED/RT OK EMD ADVISE PSGR TO BRING FOID /PICT ID AT APT/E5 10 FM PAX *C*0/0.00A/V0.00A/S2 11 FP CASH 12 FV 6X EMD supporting documents layouts The following documents may be printed: Passenger Receipt ********************** ******************** EMD-172-1812235709 6 EMD PASSENGER RECEIPT 1A ELECTRONIC AMADEUS SIX 02JUL10 FI MISCELLANEOUS TRAVEL SPECIALIST GROU 22222222 7906 0001 /AASU DOCUMENT TESTFG/EMD PNR Z8RF2F/1A AIRPORT SERVICES NOT VALID FOR TRAVEL ******************** CPN-1 E01 LOUNGE PRESENT TO: AMADEUS SIX GATE 6B PRESENT AT: CDG PARIS FRANCE ICW: 1721234567890C1 RMKS: THE LOUNGE IS TERMINAL 3 BETWEEN GATES 7 AND 8. PLEASE BRING YOUR ID EUR 35.00 EUR 30.00 EUR 65.00 FR CAXXXXXXXXXXXX0015 Agent coupon ********************** ******************** EMD-172-1812235709 6 EMD AGENT COUPON 1A ELECTRONIC AMADEUS SIX 02JUL10 FI MISCELLANEOUS TRAVEL SPECIALIST GROU 22222222 7906 0001 /AASU DOCUMENT TESTFG/EMD PNR Z8RF2F/1A AIRPORT SERVICES NOT VALID FOR TRAVEL ******************** CPN-1 E01 LOUNGE PRESENT TO: AMADEUS SIX GATE 6B PRESENT AT: CDG PARIS FRANCE ICW: 1721234567890C1 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 21/58

RMKS: THE LOUNGE IS TERMINAL 3 BETWEEN GATES 7 AND 8. PLEASE BRING YOUR ID EUR 35.00 EUR 30.00 EUR 65.00 FR CAXXXXXXXXXXXX0015 Audit coupon ********************** ******************** EMD-172-1812235709 6 EMD AUDIT COUPON 1A ELECTRONIC AMADEUS SIX 02JUL10 FI MISCELLANEOUS TRAVEL SPECIALIST GROU 22222222 7906 0001 /AASU DOCUMENT TESTFG/EMD PNR Z8RF2F/1A AIRPORT SERVICES NOT VALID FOR TRAVEL ******************** CPN-1 E01 LOUNGE PRESENT TO: AMADEUS SIX GATE 6B PRESENT AT: CDG PARIS FRANCE ICW: 1721234567890C1 RMKS: THE LOUNGE IS TERMINAL 3 BETWEEN GATES 7 AND 8. PLEASE BRING YOUR ID EUR 35.00 EUR 30.00 EUR 65.00 FR CAXXXXXXXXXXXX0015 Credit Card Charge Form ********************** ******************** EMD-172-1812235709 6 CHARGE FORM CHARGE FORM AMADEUS SIX 02JUL10 FI TRAVEL SPECIALIST GROU 22222222 7906 0001 /AASU TESTFG/EMD PNR Z8RF2F/1A NOT VALID FOR TRAVEL **NOT VALID FOR TRANSPORTATION** OR PAYMENT ******************** *******SIGNATURE*****X- I ACKNOWLEDGE RECEIPT OF TICKETS AND OR COUPONS FOR RELATED CHARGES AS DESCRIBED HEREON AND AM AWARE OF APPLICABLE RESTRICTIONS AND OR PENALTIES AS SHOWN ON SUCH TICKETS AND/OR COUPONS EUR 65.00 CAXXXXXXXXXXXX0015 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 22/58

3.4 Re-print & e-mailing after EMD issuance Input The entry to re-print EMD supporting documents (passenger receipt, audit coupon, agent coupon and credit card charge form) is EMR. It can be defined for which issued EMD the EMD supporting document should be reprinted: Re-print options EMR/P1 EMR/P1, 3-4 EMR/L6 EMR/L6,7-8 EMR/EMD123-0123456789 EMR/RT Explanations Passenger selection EMD selection, from the FA or FHD line number EMD selection by EMD number (with or without active PNR) Retrieve PNR By default, the system will re-print all EMD supporting documents listed in the office profile BMP field. Nevertheless, the following options can be used to modify the list of supporting documents to be re-printed: Re-print options EMR1 EMR/C-F Explanations Logical printer selection Specific coupon: F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt Selected coupons are printed regardless of the coupons defined in the office profile BMP field. Instead of printing the passenger receipt, a request to e-mail it can be made using the following options: e-mailing options EMR/EPR-EML-address@server.com EMR/EPR-EMLA EMR/EPR-xxx/NOPRT Explanations e-mail option with specified e-mail address e-mail option using APE PNR element(s) No print of other supporting documents Process Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 23/58

The system retrieves the required data from the Amadeus reporting database. Therefore the re-print and e-mailing options are available up to the end of retention time (number of days after the EMD issuance) set in the reporting database. Output After a successful re-print, the system displays the following message: OK PROCESSED After an e-mail is successfully sent (only), the system displays the following message: OK SENT 3.5 Print List from Sales Reports TRCP Input It is possible to print a list of supporting documents from the Sales Reports with the following entry: TRCP Print List from Sales Reports may be performed by sequence number or by date. PrintList from Sales Reports options TRCP/I-788 TRCP/I-788,791 TRCP/I-788-791 TRCP/D-02JAN Explanations Selection by sequence number, by several sequence numbers, or by a range of sequence numbers Selection by issuance date Up to 4 sequence numbers, and / or ranges of sequence numbers can be entered in one entry. Up to 100 supporting documents can be printed in one entry. By default, the system will print all EMD supporting documents listed in the office profile BMP field. Nevertheless, the following options can be used to modify the list of supporting documents to be printed: Re-print options TRCP/C-F Explanations Specific coupon: F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt Selected coupons are printed regardless of the coupons defined in the office profile BMP field. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 24/58

Process You can print the supporting documents of an EMD as long as the EMD appears in the sales reports. Output After a successful print, the system displays the following message: OK PROCESSED Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 25/58

3.6 Reporting Off-line reporting All EMD sales made in a travel agency are reported, as per industry standards, to the ASP (Area Settlement Plan) via a SPRF (System Provider Reporting File) file (for ARC (Airlines Reporting Corporation) markets) and to the BSP (Billing Settlement Plan) via a RET (Reporting Tape) file (for IATA (International Air Transport Association) markets): In a first phase, the RET file will be sent according to DISH version 20.2. This will be upgraded to DISH version 20.3 as soon as the IATA Data Processing Centre is ready to support this version. The SPRF file will be sent according to TIES version 5.3. Note: EMD sales are reported under the transaction codes EMDA (for EMD-A) and EMDS (for EMD-S). Sales Reports EMD sales are included in all agents sales reports. Sales reports can be displayed using all the existing TJx entries. The sales report display follows the existing layout. The only difference for EMD is that: EMD-A sales are reported under EMDA transaction code EMD-S sales are reported under EMDS transaction code AGY NO - 22222222 QUERY REPORT 05APR CURRENCY EUR OFFICE - YYYXX2220 SELECTION: AGENT - 0001AA 05 APR 2010 ------------------------------------------------------------------------------- SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000059 172 1811234611 65.00 30.00 0.00 0.00 CA EMD/SVC AA X4ZKLX EMDS 000060 172 1721456030 660.00 60.00 0.00 0.00 CA EMD/SSR AA X4ZL5P TKTT 000061 172 1811234612 40.00 20.00 0.00 0.00 CA EMD/SSR AA X4ZL5P EMDA Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 26/58

3.7 Display of EMD record Prerequisite In order to allow the display of EMD records, the TICKETING DATA office profile fields should be as follows: * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * * EMD EMD ALLOWANCE - YES Input The display of a specific EMD record can be requested using the EWD entry with the following options: Display entries EWD/EMD123-1234567890 EWD EWD/L6 EWD/O* EWDRT Explanations Display by EMD document number Display from a retrieved PNR (FA/FHD PNR line number option mandatory if several FA/FHD in the PNR) Display the original record(s) after an exchange transaction from the new EMD stored in the agent s terminal Redisplay the EMD stored in the agent s terminal (kept 60 min in agents terminal) When searching for an EMD display, the following search criteria can be used. Note that: If several EMD records match the request, the EMD list display is returned. Otherwise, the EMD record is directly displayed. Search criteria EWD/VBA/FOPCCVI1111111111- NAME/FIRST NAME EWD/VBA/FTIQF-321654987 EWD/VBA/FOID-PP12345679 List display options Explanations By Credit Card FOP (the first name is optional) By Frequent traveler By FOID CC Credit Card DL Driver s License FF Frequent Flyer PP Passport NI National Identity CN Confirmation number ID ID number Explanations Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 27/58

EWD/1 EWDRL Display from EMD List display item number Redisplay (kept 60 min in agents terminal) Security checks An EMD record can only be displayed if the following criteria are met: The IATA number of the agent requesting the display is the same IATA number as the agent who issued the EMD. Otherwise, an EOS agreement should be set up between the two offices. An EMD issued by an airline agent can also be displayed, provided it is allowed for each EMD coupon in the airline s settings. Output EMD List display EMD NBR NAME S DOI RFI DESCRIPTION 1 1721234567890 SMITH/JOHN F 03MAR08 E/LGA LOUNGE ACCESS 2 1721234567891 SMITH/JOHN F 03MAR08 C/EXW EXCESS WEIGHT EMD record display Ex: EMD-S for Lounge Access Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 28/58

EMD number and type EMD-1721234567890 TYPE-S SYS-1A LOC-4DFZ5D INT-I FCI-1 1 POI-NYC DOI-03MAR10 IOI-22222222 PAX- SMITH/JOHN ADT RFIC-E AIRPORT SERVICES REMARKS-MR SMITH IS THE DIRECTOR OF OUR MAIN PARTNER, PLEASE TAKE ESPECIALLY CA RE OF HIM CPN-1 RFISC-LGA 6X JFK S-F SAC-016JKRIHFNDKDO DESCRIPTION-LOUNGE ACCESS NON-REFUNDABLE NON-EXCHANGEABLE PRESENT TO-AMADEUS SIX GATE 2 PRESENT AT-NEW-YORK AIRPORT ICW-1721234567893C2 Multi coupon details SERVICE REMARKS-THE LOUNGE IS LOCATED ON TERMINAL 3, BETWEEN GATE 7 AND GATE 8. PLEASE BRING YOUR ID. LOUNGE CLOSES BETWEEN 10:00PM AND 06:00AM. CPN-2 RFISC-LGA 6X ORD S-O DESCRIPTION-LOUNGE ACCESS NON-REFUNDABLE NON-EXCHANGEABLE PRESENT TO-AMADEUS SIX GATE 1 PRESENT AT-CHICAGO AIRPORT ICW-1721234567893C3 SERVICE REMARKS-THE LOUNGE IS LOCATED ON TERMINAL B, BETWEEN GATE 1 AND GATE 2. PLEASE BRING YOUR ID. LOUNGE CLOSES BETWEEN 10:00PM AND 06:00AM. FARE F USD 205.00 Fare information EQUIV EXCH VAL USD 205.00 RFND VAL USD 205.00 TAX-1 X USD 20.00 TOTAL USD 225.00 /FC E/FARE EUR256.00 TAX EUR10.62DE EUR11.56FR FE THIS EMD IS NON ENDORSABLE AND NON EXCHANGABLE FREEFLOW TEXT. FP CCVIXXXXXXXXXXXX2226/N1234 FOID- PP123456 PRESENT CREDIT CARD NON-ENDORSABLE Ex: EMD-A for Excess Weight EMD-1721234567891 TYPE-A SYS-1A LOC-88FZ5D INT-D FCI-1 1 POI-NYC DOI-03MAR10 IOI-22222222 PAX- SMITH/JOHN ADT RFIC-C BAGGAGE REMARKS-ALL BAGGAGES MUST BE CLOSED CPN-1 RFISC-EXW 6X JFKORD S-F SAC-016JKRIHFNDKFF VALUE-100 DESCRIPTION-EXCESS WEIGHT NON-REFUNDABLE NON-EXCHANGEABLE PRESENT TO-AMADEUS SIX GATE 7 PRESENT AT-NEW-YORK AIRPORT ICW-1721234567893C2 (D) EXCESS BAGGAGE- 10 K RATE PER UNIT- USD 07.00 SERVICE REMARKS-SKI EQUIPEMENT CPN-2 RFISC-EXW 6X ORDTYO S-O DESCRIPTION-EXCESS WEIGHT NON-REFUNDABLE NON-EXCHANGEABLE PRESENT TO-AMADEUS SIX GATE 1 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 29/58

PRESENT AT-CHICAGO AIRPORT ICW-1721234567893C3 (A) EXCESS BAGGAGE- 10 K RATE PER UNIT- USD 10.00 SERVICE REMARKS-SKI EQUIPEMENT FARE F USD 170.00 EQUIV EXCH VAL USD 170.00 RFND VAL USD 170.00 TAX-1 X USD 10.00 TAX-2 X USD 5.00 TAX-3 X USD 15.00 TOTAL USD 200.00 /FC E/FARE EUR256.00 TAX EUR10.62DE EUR11.56FR FE THIS EMD IS NON ENDORSABLE AND NON EXCHANGABLE FREEFLOW TEXT. FP CASH FOID- PP123456 NON-ENDORSABLE Following other data can also be showed in the EMD record display: Net fare FT Tour Code Net reporting IT/BT FM Commission Frequent Flyer Consumed at issuance Original info/exchange ticket number (FO) Waiver code Present Credit Card indicator Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 30/58

3.8 Display of e-ticket record If an e-ticket associated to an EMD-A is displayed, a new In Connection With section is added in the e-ticket display. Output The In Connection With section is added at the end of the e-ticket display. The In Connection With section contains the EMD number / coupons in connection with each e-ticket coupons. The information is provided per e-ticket coupon, for each e-ticket coupon having at least one In Connection With document. Extract of bottom of ETKT display: IN CONNECTION WITH: 1. 172-2301245678E1 172-2301245622E1 2. 172-2301245678E2 172-2301245622E2 172-2301245632E1 3. 172-2301245678E3 172-2301245622E3 4. 172-2301245678E4 172-2301245622E4 172-2301245632E2 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 31/58

3.9 Exchange of EMD The following exchange scenarios can be processed: EMD to EMD Automated/virtual MCO to EMD Electronic ticket to EMD Paper ticket to EMD EMD to electronic ticket EMD to automated/virtual MCO Airlines may define some services (such as residual value, penalty fee, non-refundable amount) to be issued as EMD-S marked as Additional Document in Exchange. These EMD-S can only be created simultaneously to an exchange transaction, provided that the new media document is electronic (EMD or electronic ticket). Prerequisite For an exchange to EMD, the prerequisites are the same as for the issuance of an EMD. Input The exchange for EMD follows the same steps as for the original EMD issuance, using the same entries for: Booking Pricing Issuance Nevertheless, the following additional data are mandatory in the TSM-P for exchange processing: Original issue information (FO element) Old form of payment The pricing record needs to be in reissue mode If several TSM are in reissue mode, the TSM selection option must be used to select only 1 TSM-P. Additional Document in Exchange Where one or several EMD Additional Document in Exchange should be issued, Issue should take place simultaneously to the exchange transaction, o In exchange to EMD context, by selecting the TSM-P in reissue mode of the new EMD and the one(s) of the Additional Document in Exchange. o In exchange to e-ticket context, by using the combined TTP/TTM entry. The original issue information of the Additional Document in Exchange (for residual values) must exactly match one, and only one, original issue information of the new electronic document to be issued simultaneously. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 32/58

Security checks An EMD issued by an airline can be exchanged provided it is allowed for each EMD coupons in the airline s settings table. Process If one of the documents involved is electronic, the system automatically checks the EMD/ET coupons status to verify the document eligibility for the exchange process. The system also verifies that the transaction follows the market s and airline s business rules. The EMD server and/or e-ticket server update all EMD/ET coupons that have been exchanged to E status. Validating carrier For any exchange from an electronic document, the validating carrier of the old document must be the same as the one of the new document. EMD-A specific processing All exchanged EMD coupons are disassociated from the e-ticket. Additional Document in Exchange specific processing In case of exchange to an e-ticket with Additional Document in Exchange issuance, the In Connection With field of the Additional Document in Exchange TSM-P is automatically updated with the associated e-ticket number. Output For exchange to EMD, the outputs are the same as for the issuance of an EMD. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 33/58

3.10 Refund of EMD Prerequisite In order to allow the refund of EMD records, the TICKETING DATA office profile fields should be set up as below : * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * * ARF AUTOMATED REFUNDS - YES Input As with the usual refund process, a refund of an EMD can be requested with the following steps: Refund initialization Refund panel update Refund validation Refund initialization A refund transaction can be initiated using the following entries: Refund initialization entries TRF TRF/L5 TRF/I-456 TRF123-1234567890/EMD Explanations From a retrieved PNR (FA/FH PNR line number option mandatory if several FA/FHD in the PNR) From sales reports item number From EMD document number Important note: entry specific to EMD Refund panel update, validation, cancellation As for the usual refund process, the same entries are used (TRFU, TRFP, TRFIG). Security checks An EMD refund can only be requested by: The issuing office. Any office having an EOS (Extended Ownership) agreement with the issuing office. An EMD issued by an airline can be refunded provided that it is allowed for each EMD coupon in the airline s settings. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 34/58

Process The system automatically checks the EMD coupon s status to verify the EMD eligibility for the refund process. The system also verifies that the transaction follows the market s and airline s business rules. The EMD server updates all EMD coupons into R status. EMD-A specific process All refunded EMD coupons are disassociated from the e-ticket. Output Refund panel As with usual refund process, after an EMD refund initialization, the system displays the refund panel: REFUND RECORD AGT-22222222 AA/17JUL10 M TKT- Y NM NAME PAX ONE I ISSUED 14SEP07 D1 DOCUMENT 172 2308820211 1 CPNS 1234 D2 DOCUMENT 172 2308820212 2 CPNS 1234 F FARE PAID EUR 750.00 U FARE USED 125.00 FARE REFUND 625.00 CP CANX FEE 156.25 25.00P MF MISC FEE 5.00 XT TAX REFUND 17.00 >TRFT REFUND TOTAL 480.75 FM COMMISSION 62.50 10.00P CM CANX FEE COMMISSION 15.62 10.00P FP1 AXXXXXXXXXXXX2229/1209/N48 77 330.75 FP2 CASH 150.00 FO EX TKT 1723765782507HEL17AUG0423205980 S ITINERARY INTERNATIONAL System response After a successful EMD refund, the system displays the following message: OK EMD RECORD UPDATED SAC- 125XON7UST797 OK - REFUND PROCESSED PNR & Sales Reports updates Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 35/58

After a successful EMD refund, the system updates the FA element and the sales report as follows: the FA status is updated to /DR an EMD refund transaction is logged in the sales report with an RFND transaction code. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 36/58

3.11 Cancellation of EMD Input As with the usual cancellation process, the cancellation of one of the following EMD transactions can be requested: Issuance, Exchange, Refund, before the transaction is confirmed in the sales report, using following entries: Cancellation entries TRDC TRDC/L5 TRDC/456 TRDC/TK-1234567890 Explanations From a retrieved PNR (FA/FH PNR line number option mandatory if several FA/FHD in the PNR) From the sales report item number From EMD document number Security checks An EMD cancellation can only be requested by: The issuing office. Any office having an EOS agreement with the issuing office. Process The system automatically determines the cancellation process to apply, according to the EMD document status in the sales report: For a first issued EMD, or an exchanged EMD from a paper document, the void process applies. For an exchanged EMD from an electronic document, the exchange cancellation process applies. For a refunded EMD, the refund cancellation process applies. The system also automatically checks the EMD coupons status to verify the EMD eligibility for cancellation processes The system also verifies that the transaction follows the market s and airline s business rules. EMD Void and EMD Exchange Cancellation can only be applied if all EMD coupons have 'O' (Open for Use) or 'A' (Airport Control ) status or 'F' (Flown) if consumed at issuance. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 37/58

Otherwise, the following error message is displayed: DOCUMENT NOT AVAILABLE FOR CANCELLATION REQUEST The EMD server and/or e-ticket server updates the EMD/ET record(s): For void, all EMD coupons are updated to V status. For an exchange cancellation, all EMD/ET coupons that have been exchanged are updated back to O or A status and all EMD/ET coupons of the new EMD/ET are updated to V status. For refund cancellation, all EMD coupons that have been refunded are updated back to O or A status. EMD-A specific process A specific association/dissociation process applies automatically in case of EMD cancellation: For void: all voided EMD coupons are disassociated from the e-ticket. For exchange cancellation: all new voided EMD coupons are disassociated from the e-ticket. For each old exchanged document that is an EMD, the reinstated EMD coupons are re-associated to the e-ticket. For refund cancellation: the reinstated EMD coupons are re-associated to the e- ticket. Additional Document in Exchange Only a void or exchange cancellation of an Additional Document in Exchange can be requested. The void or exchange cancellation of this type of document is automatically processed within the cancellation process (void or exchange cancellation) of the associated electronic document. In this case, the EMD server also updates the EMD coupons of the Additional Document in Exchange to V status. Output System response After a successful EMD cancellation, the system displays the following message: OK - DOCUMENT(S) CANCELLED PNR & Sales Reports updates After a successful EMD cancellation, the system updates the FA element and the sales report as follows: For void, the FA status is updated to /DV and the transaction code is updated to CANX in the sales report. Any associated Additional Document in Exchange is also updated to CANX in the sales report. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 38/58

For exchange cancellation, the FA status is updated to /DV and the transaction code of the new EMD is updated to CANX in the sales report. Any associated Additional Document in Exchange is also updated to CANX in the sales report. For refund cancellation, the FA status is updated to /DT and the transaction code of the refunded EMD is updated to RFNX in the sales report. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 39/58

3.12 History display of EMD Prerequisite In order to allow history display of EMD records, the TICKETING DATA office profile field should be set as follows: * * * * * * * * * * * * TICKETING DATA * * * * * * * * * * * EMD EMD ALLOWANCE - YES Input The history display of an EMD is requested using the following entries: History display entries EWH EWH/EMD123-1234567890 Explanations History display from the EMD display By EMD document number Out put EMD HISTORY DISPLAY EMD-1724134382822 TYPE-A RFIC-A CPN RFISCFRM/TOFLT DATE ST SAC OFFICE ID SIGN TIME/DATE 1 ABC NCECDG6X6401 22AUG F 105V2PLLH55H6 YYYXX2220 0001AA/SU 1229Z23AUG09 6X6401 22AUG O YYYXX2220 0001AA/SU 1215Z22AUG09 2 BCD CDGNCE6X6402 23AUG O YYYXX2220 0001AA/SU 1215Z22AUG09 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 40/58

3.13 Back Office AIR/IMR (Back-Office Amadeus Interface Record/Information Management Record) Impacts - Type of AIR : EM - New segments created: EMD-EMD Segment; U-EMD segment; EMQ-EMD Fare Calculation; ICW Issued in Connection With line - Updated segment: BLK field AIROPT updated with value: 7D for EMD (TTM/ED) B Ticketing Input updated with input stream TTM/ED and TTP/TTM/ED TMC new fields appended TSMID and TSMNBR KRF Refundable Tax data line updated to support 99 taxes A new field TSM association is added to elements: MFE. MFT, MFO, MFM, MFV, MFZ, MFD, MFH, MFP, MAQ Prerequisite Settings of BO AIR/IMR triggers and contents customisation : - triggers : To trigger a BO AIR : settings for BO AIR generation after EMD issuance. To trigger an IMR, any setting for IMR generation. - customisation : EMD data section in customisation tool 6.1 only, no customisation via Bxx fields from the office profile For more information on BO AIR/IMR generation and to download the customisation tool 6.1, Amadeus ACOs are invited to refer to the AIR Opera pages. Version It will be applicable for Back-Office AIR/IMR version 204 to 207 in Pseudo Edifact and version 205 in True Edifact. No impact on Ticketing AIR. Extract from ICDTIRAIR207 EMD-EMD Segment Line identifier : EMD Type : In this pseudo message Edifact Segment no separators are used. The "segment" will be terminated by a Carriage Return. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 41/58

Purpose : This segment is used to store data contained in the ticketed EMD element. Since the EMD is multi-coupons (1-16), up to 16 EMD segments might be generated in the AIR. Segment Requirement: Ticketing AIR Ticketing AIR for Back Office (options 1A/5A/5B/7A/8A) MCO AIR (options 1M/5M/5N/7M/8M) EMD AIR (option 7D) PTA Creation AIR (P) Additional Collection AIR (A) PNR Update (AF Flag) AIR (AU) ATB Revalidation AIR (AR) ATB Boarding Pass AIR (AB) ATB Duplicate Boarding Pass AIR (AD) Automated IMR without Fare data(o) Manual IMR without fare data (BT) IMR with fare data (IM) Invoice Accounting Data AIR (IA,IB) Manual Registrations (MR) Mini AIR - ECCP (MA) Cancellation AIR (CA) Refund Data AIR (RF) Car Voucher Accounting Data AIR (CV) (Travel) Insurance Data AIR (IV) Hotel Voucher Data AIR (HV) Rail Accounting AIR (RA) : Mandatory Ref. No NAME Requirement Designator Type Length Iteration Description 1 MSGTAG M a3 0 Message Tag (EMD) 1 2 TTONBR M n3 Tattoo Number in the PNR 3 DELIM M an1 Delimiter (Constant value of ";") 4 ELMNBR M n3 Element number in the PNR 5 AIRCDE M an1..3 Airline Code/Supplier Code "XD" for ARC MCO for Service Fees Airline Code for other 6 DELIM M an1 Delimiter (Constant value of ";") 7 NUMAIR M n4 Validating Numeric Airline Code including Check digit 8 DELIM M an1 Delimiter (Constant value of ";") 9 ISSAIR M an1..24 Validating Airline Name 10 DELIM M an1 Delimiter (Constant value of ";") 11 PRCNDATE M an5 Pricing record creation date (DDMMM) 12 DELIM M an1 Delimiter (Constant value of ";") 13 TSDID C an2 TSM identifier (constant value of D ) 14 TSDNBR M n..2 TSM number 15 DELIM M an1 Delimiter (Constant value of ";") 16 EMDCPN M n2 EMD coupon number Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 42/58

17 DELIM M an1 Delimiter (Constant value of ";") 18 OPECAR M an2 Marketing carrier airline code 19 DELIM M an1 Delimiter (Constant value of ";") 20 OPECAR C an2 Servicing carrier (operating carrier) airline code 21 DELIM M an1 Delimiter (Constant value of ";") 22 FEEOWN C an2 Carrier fee owner 23 DELIM M an1 Delimiter (Constant value of ";") 24 ORIGIN C a3 Origin city code 25 DELIM M an1 Delimiter (Constant value of ";") 26 DESTIN C a3 Destination city code 27 DELIM M an1 Delimiter (Constant value of ";") 28 TOTAG M an3 "TO" tag (constant value of "TO-") 29 TOINFO C an1..62 "TO" Carrier/Operator to whom document will be presented If blank in EMD pricing record then equals decode of AIRCDE 30 DELIM M an1 Delimiter (Constant value of ";") 31 ATTAG M an3 "AT" tag (constant value of "AT-") 32 ATINFO C an1..62 "AT" Location where document will be presented 33 DELIM M an1 Delimiter (Constant value of ";") 34 EMDTYPE M a1 EMD type (associated vs. stand-alone) 35 DELIM M an1 Delimiter (Constant value of ";") 36 REASON M an1 Reason for Issuance Code 37 DELIM M an1 Delimiter (Constant value of ";") 38 RFICDESC C an1..87 Reason for issuance Code description 39 DELIM M an1 Delimiter (Constant value of ";") 40 RFISC M an3 Reason for Issuance Sub-Code 41 DELIM M an1 Delimiter (Constant value of ";") 42 RFISCDESC M an87 Reason for issuance Sub Code description 43 DELIM M an1 Delimiter (Constant value of ";") 44 DOCRMKS C an1..221 Document remarks (EMD Remarks) 45 DELIM M an1 Delimiter (Constant value of ";") 46 SVCRMKS C an1..221 Service remarks 47 DELIM M an1 Delimiter (Constant value of ";") 48 NVBDATE C an7 Not valid before date (DDMMMYY) 49 DELIM M an1 Delimiter (Constant value of ";") 50 NVADATE C an7 Not valid after date (DDMMMYY) 51 DELIM M an1 Delimiter (Constant value of ";") 52 XSBTOTAL C an3 Excess baggage total number of units Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 43/58

53 DELIM M an1 Delimiter (Constant value of ";") 54 XSBQUALIF C an2 Excess baggage charge qualifier 55 DELIM M an1 Delimiter (Constant value of ";") 56 CURCODE C a3 Excess baggage charge currency 57 XSBRATE C an11 Excess baggage rate per unit 58 DELIM M an1 Delimiter (Constant value of ";") 59 CPVALTAG C an3 Coupon value tag (constant value of CV- ) 60 CPNVALUE C an9 Coupon value 61 DELIM M an1 Delimiter (Constant value of ";") 62 ISSUE C an1 Issue Identifier("F" = First Issue, "R" = Reissue) 63 DELIM M an1 Delimiter (Constant value of ";") 64 CURCODE C a3 Currency Code 65 BASE M an11 Total Base Amount (charges amount) 66 DELIM M an1 Delimiter (Constant value of ";") 67 TAX C an1 Inclusive of Tax Indicator 'Y' - Yes = Tax included in base fare 'N' - No = Tax not included in base fare 68 DELIM M an1 Delimiter (Constant value of ";") 69 CURCODE C a3 Currency Code 70 EQVAMNT C an11 Equivalent Amount 71 DELIM M an1 Delimiter (Constant value of ";") 72 CURCODE C a3 Currency code 73 EXCHVAL C an11 Exchange value amount 74 DELIM M an1 Delimiter (Constant value of ";") 75 CURCODE C a3 Currency code 76 RFNDVAL C an11 Refundable value 77 DELIM M an1 Delimiter (Constant value of ";") 78 TAXFLDE M (99) Tax Field COMPOSITE ELEMENT If no data then no blanks are between delimiters. If data exists, but some fields are not used, they are blank filled. 79 TAXTAG C an2 T Tag (constant value of T- ) 80 OTAXI O a1 Tax Indicator Blank = new tax 81 TCURR C a3 Currency Code Blank = new tax 82 TAXA C an9 Tax amount 83 TAXT C an4 Tax type 84 DELIM M an1 Delimiter (Constant value of ";") 85 End of Composite Element TAXFLD 86 CURCODE C a3 Currency Code 87 TOTAMT M an11 Total amount collected 88 DELIM M an1 Delimiter (Constant value of ";") 89 SELLBUY1 C an11 Banker's Selling/Buying Rate Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 44/58

90 DELIM M a1 Delimiter ";" 91 CURCODE C a3 Net fare currency code 92 NETFARE C n..11 Net fare amount 93 DELIM M a1 Delimiter (constant value of ";") 94 INTIND C a1 International Indicator Possible values are described in the EMD specifications TKM000. [blank], if no value entered. 95 PSGID C an2 Passenger Association Identifier (Constant value of ';P') 96 PSGASS C (..99) Passenger Association This is a composite element. 97 PSGNBR M n..2 Passenger Number 98 DELIM O an1 Delimiter (Constant value of '-') 99 PSGNBR C n..2 Passenger Number 100 DELIM O an1 Delimiter (Constant value of ',') (No delimiter follows the last passenger number.) 101 End of composite element PSGASS. 102 SEGID C an2 Segment Association Identifier (Constant value of ';S') 103 SEGASS C (..99) Segment Association This is a composite element. 104 SEGNBR M n..3 Segment Number 105 DELIM O an1 Delimiter (Constant value of '-') 106 SEGNBR C n..3 Segment Number 107 DELIM O an1 Delimiter (Constant value of '-') 108 End of composite element SEGASS. EMD005;003AF;0571;AIR FRANCE;16SEP;D1; 1;AF;XK;AF;ORY;AJA;TO-CCM AIRLINES;AT- ORLY;A;C;BAGGAGE;EXW;EXCESS WEIGHT;ALL BAGGAGES MUST BE CLOSED;SKI EQUIPEMENT;23DEC08;23DEC08;10;K;EUR 05.00;;F;EUR 50.00;N;;;;T- EUR 5.25YQ ;T- EUR 2.00FR ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;EUR 57.25;;;D;S2 U-EMD segment Line identifier : U- Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 45/58

Type : In this pseudo message Edifact Segment no separators are used. The "segment" will be terminated by a Carriage Return. Purpose : This segment contains an EMD element from the PNR. Segment Requirement: Ticketing AIR Ticketing AIR for Back Office (options 1A/5A/5B/7A/8A) MCO AIR (options 1M/5M/5N/7M/8M) EMD AIR (option 7D) PTA Creation AIR (P) Additional Collection AIR (A) PNR Update (AF Flag) AIR (AU) ATB Revalidation AIR (AR) ATB Boarding Pass AIR (AB) ATB Duplicate Boarding Pass AIR (AD) Automated IMR without Fare data(o) Manual IMR without fare data (BT) IMR with fare data (IM) Invoice Accounting Data AIR (IA,IB) Manual Registrations (MR) Mini AIR - ECCP (MA) Cancellation AIR (CA) Refund Data AIR (RF) Car Voucher Accounting Data AIR (CV) (Travel) Insurance Data AIR (IV) Hotel Voucher Data AIR (HV) Rail Accounting AIR (RA) : Cond/Opt : Cond/Opt : Cond/Opt : Cond/Opt Ref. No NAME Requirement Designator Type Length Iteration Description of EMD field 1 MSGTAG M an2 Message Tag (U-) 2 TTONBR M n3 Tattoo Number in the PNR 3 DATAMODI C an..1 Modification indicator. N = segment/element newly created, M = segment/element modified, U = segment/element unchanged X = modification indicator not available for the segment/element 4 DELIM M an1 Delimiter (Constant value of ";") 5 ELMNBR M n3 Element number in the PNR 6 MCOTAG M an3 Filled with EMD tag 7 DELIM M Delimiter (Constant value of ";") 8 AIRCDE M an1..3 Airline Code/Supplier Code "XD" for ARC MCO for Service Fees Airline Code for other 9 DELIM M an1 Delimiter (Constant value of ";") 10 NUMAIR M n4 Validating Numeric Airline Code including Check digit Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 46/58

11 DELIM M an1 Delimiter (Constant value of ";") 12 ISSAIR M an1..24 Validating Airline Name 13 DELIM M an1 Delimiter (Constant value of ";") 14 PRCNDATE M an5 Pricing record creation date (DDMMM) 15 DELIM M an1 Delimiter (Constant value of ";") 16 TSDID C an2 TSM identifier (constant value of D ) 17 TSDNBR M n..2 TSM number 18 DELIM M an1 Delimiter (Constant value of ";") 19 EMDCPN M n2 EMD coupon number 20 DELIM M an1 Delimiter (Constant value of ";") 21 OPECAR M an2 Marketing carrier airline code 22 DELIM M an1 Delimiter (Constant value of ";") 23 OPECAR C an2 Servicing carrier (operating carrier) airline code 24 DELIM M an1 Delimiter (Constant value of ";") 25 FEEOWN C an2 Carrier fee owner 26 DELIM M an1 Delimiter (Constant value of ";") 27 ORIGIN C a3 Origin city code 28 DELIM M an1 Delimiter (Constant value of ";") 29 DESTIN C a3 Destination city code 30 DELIM M an1 Delimiter (Constant value of ";") 31 TOTAG M an3 "TO" tag (constant value of "TO-") 32 TOINFO C an1..62 "TO" Carrier/Operator to whom document will be presented If blank in EMD pricing record then equals decode of AIRCDE 33 DELIM M an1 Delimiter (Constant value of ";") 34 ATTAG M an3 "AT" tag (constant value of "AT-") 35 ATINFO C an1..62 "AT" Location where document will be presented 36 DELIM M an1 Delimiter (Constant value of ";") 37 EMDTYPE M a1 EMD type (associated vs. stand-alone) 38 DELIM M an1 Delimiter (Constant value of ";") 39 REASON M an1 Reason for Issuance Code 40 DELIM M an1 Delimiter (Constant value of ";") 41 RFICDESC C an1..87 Reason for issuance Code description 42 DELIM M an1 Delimiter (Constant value of ";") 43 RFISC M an3 Reason for Issuance Sub-Code 44 DELIM M an1 Delimiter (Constant value of ";") 45 RFISCDESC M an87 Reason for issuance Sub Code description 46 DELIM M an1 Delimiter (Constant value of ";") 47 DOCRMKS C an1..221 Document remarks (EMD Remarks) 48 DELIM M an1 Delimiter (Constant value of ";") Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 47/58

49 SVCRMKS C an1..221 Service remarks 50 DELIM M an1 Delimiter (Constant value of ";") 51 NVBDATE C an7 Not valid before date (DDMMMYY) 52 DELIM M an1 Delimiter (Constant value of ";") 53 NVADATE C an7 Not valid after date (DDMMMYY) 54 DELIM M an1 Delimiter (Constant value of ";") 55 XSBTOTAL C an3 Excess baggage total number of units 56 DELIM M an1 Delimiter (Constant value of ";") 57 XSBQUALIF C an2 Excess baggage charge qualifier 58 DELIM M an1 Delimiter (Constant value of ";") 59 CURCODE C a3 Excess baggage charge currency 60 XSBRATE C an11 Excess baggage rate per unit 61 DELIM M an1 Delimiter (Constant value of ";") 62 CPVALTAG C an3 Coupon value tag (constant value of CV- ) 63 CPNVALUE C an9 Coupon value 64 DELIM M an1 Delimiter (Constant value of ";") 65 ISSUE C an1 Issue Identifier("F" = First Issue, "R" = Reissue) 66 DELIM M an1 Delimiter (Constant value of ";") 67 CURCODE C a3 Currency Code 68 BASE M an11 Total Base Amount (charges amount) 69 DELIM M an1 Delimiter (Constant value of ";") 70 TAX C an1 Inclusive of Tax Indicator 'Y' - Yes = Tax included in base fare 'N' - No = Tax not included in base fare 71 DELIM M an1 Delimiter (Constant value of ";") 72 CURCODE C a3 Currency Code 73 EQVAMNT C an11 Equivalent Amount 74 DELIM M an1 Delimiter (Constant value of ";") 75 CURCODE C a3 Currency code 76 EXCHVAL C an11 Exchange value amount 77 DELIM M an1 Delimiter (Constant value of ";") 78 CURCODE C a3 Currency code 79 RFNDVAL C an11 Refundable value 80 DELIM M an1 Delimiter (Constant value of ";") 81 TAXFLDE M (99) Tax Field COMPOSITE ELEMENT If no data then no blanks are between delimiters. If data exists, but some fields are not used, they are blank filled. 82 TAXTAG C an2 T Tag (constant value of T- ) 83 OTAXI O a1 Tax Indicator Blank = new tax Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 48/58

84 TCURR C a3 Currency Code Blank = new tax 85 TAXA C an9 Tax amount 86 TAXT C an4 Tax type 87 DELIM M an1 Delimiter (Constant value of ";") 88 End of Composite Element TAXFLD 89 CURCODE C a3 Currency Code 90 TOTAMT M an11 Total amount collected 91 DELIM M an1 Delimiter (Constant value of ";") 92 SELLBUY1 C an11 Banker's Selling/Buying Rate 93 DELIM M a1 Delimiter ";" 94 CURCODE C a3 Net fare currency code 95 NETFARE C n..11 Net fare amount 96 DELIM M a1 Delimiter (constant value of ";") 97 INTIND C a1 International Indicator Possible values are described in the EMD specifications TKM000. [blank], if no value entered. 98 PSGID C an2 Passenger Association Identifier (Constant value of ';P') 99 PSGASS C (..99) Passenger Association This is a composite element. 100 PSGNBR M n..2 Passenger Number 101 DELIM O an1 Delimiter (Constant value of '-') 102 PSGNBR C n..2 Passenger Number 103 DELIM O an1 Delimiter (Constant value of ',') (No delimiter follows the last passenger number.) 104 End of composite element PSGASS. 105 SEGID C an2 Segment Association Identifier (Constant value of ';S') 106 SEGASS C (..99) Segment Association This is a composite element. 107 SEGNBR M n..3 Segment Number 108 DELIM O an1 Delimiter (Constant value of '-') 109 SEGNBR C n..3 Segment Number 110 DELIM O an1 Delimiter (Constant value of ',') (No delimiter follows the last segment number.) 111 End of composite element SEGASS. EMQ-EMD Fare Calculation Line identifier : EMQ- Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 49/58

Type : In this pseudo EDIFACT segment no separators are used. The "segment" will be terminated by a Carriage Return. Purpose : To transmit the EMD fare calculation information. Segment Requirement: Ticketing AIR Ticketing AIR for Back Office (options 1A/5A/5B/7A/8A) MCO AIR (options 1M/5M/5N/7M/8M) EMD AIR (option 7D) PTA Creation AIR (P) Additional Collection AIR (A) PNR Update (AF Flag) AIR (AU) ATB Revalidation AIR (AR) ATB Boarding Pass AIR (AB) ATB Duplicate Boarding Pass AIR (AD) Automated IMR without Fare data(o) Manual IMR without fare data (BT) IMR with fare data (IM) Invoice Accounting Data AIR (IA,IB) Manual Registrations (MR) Mini AIR - ECCP (MA) Cancellation AIR (CA) Refund Data AIR (RF) Car Voucher Accounting Data AIR (CV) (Travel) Insurance Data AIR (IV) Hotel Voucher Data AIR (HV) Rail Accounting AIR (RA) Ref. No NAME Requirement Designator Type Length Iteration Description 1 MSGTAG M an4 Message Tag (EMQ-) 2 FARE M an1..547 EMD Fare Calculation 3 DELIM M an1 Delimiter (Constant value of ; ) 4 EMDFCPR M an1 Fare calculation pricing indicator CN 5 DELIM M an1 Delimiter (Constant value of ; ) 6 EMDFCRP C an1 Fare calculation reporting indicator T 7 DELIM M an1 Delimiter (Constant value of ; ) 8 TSMID C an2 TSM association identifier (constant value of D ) 9 TSMNBR M n..3 TSM number 10 For a detailed description of the above fields, see EMD Specifications A02TKM000. ICW Issued in Connection With line Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 50/58

Line identifier : ICW Type : In this pseudo message Edifact Segment no separators are used. The "segment" will be terminated by a Carriage Return. Purpose : This segment contains an Issued in Connection With data coming from the IC field in the TSM. Segment Requirement: Ticketing AIR Ticketing AIR for Back Office (options 1A/5A/5B/7A/8A) MCO AIR (options 1M/5M/5N/7M/8M) EMD AIR (option 7D) PTA Creation AIR (P) Additional Collection AIR (A) PNR Update (AF Flag) AIR (AU) ATB Revalidation AIR (AR) ATB Boarding Pass AIR (AB) ATB Duplicate Boarding Pass AIR (AD) Automated IMR without Fare data(o) Manual IMR without fare data (BT) IMR with fare data (IM) Invoice Accounting Data AIR (IA,IB) Manual Registrations (MR) Mini AIR - ECCP (MA) Cancellation AIR (CA) Refund Data AIR (RF) Car Voucher Accounting Data AIR (CV) (Travel) Insurance Data AIR (IV) Hotel Voucher Data AIR (HV) Rail Accounting AIR (RA) Ref. No NAME Requirement Designator Type Length Iteration Description 1 MSGTAG M an3 Message Tag (ICW) 2 ICW C (20) Issued in connection with document(s) number and coupon(s) number. This is a composite element 3 ICWTKT C n13 Issued in connection with ticket number (numeric airline code + document number) 4 CPNQUAL C a1 Issued in connection with coupon qualifier 5 CPNNBR C a1 Issued in connection with coupon number 6 DELIM M an1 Delimiter (Constant value of - ) 7 ICWTKT C n13 Issued in connection with ticket number (numeric airline code + document number) 8 CPNQUAL C a1 Issued in connection with coupon qualifier 9 CPNNBR C a1 Issued in connection with coupon number Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 51/58

10 DELIM M an1 Delimiter (Constant value of ; ) (no delimiter - follows the last CPNNBR) 11 End of composite element ICW 12 TSMID C an2 TSM association identifier (constant value of D ) 13 TSMNBR M n..3 TSM number 14 DELIM M an1 Delimiter (Constant value of ; ) 15 LINEID C an2 Line Association Identifier (Constant value of ';L') 16 LINENBR M n..3 Line number 17 For a detailed description of the above fields, see EMD specifications A02TKM000 Example : ICW0571234567890E1;D1;L3 TMC MCO number Line identifier : TMC Type : In this pseudo EDIFACT segment no separators are used. The "segment" will be terminated by a Carriage Return. Purpose : This field is used only for automated and electronic ticket numbers. Segment Requirement: Ticketing AIR Ticketing AIR for Back Office (options 1A/5A/5B/7A/8A) MCO AIR (options 1M/5M/5N/7M/8M) EMD AIR (option 7D) PTA Creation AIR (P) Additional Collection AIR (A) PNR Update (AF Flag) AIR (AU) ATB Revalidation AIR (AR) ATB Boarding Pass AIR (AB) ATB Duplicate Boarding Pass AIR (AD) Automated IMR without Fare data(o) Manual IMR without fare data (BT) IMR with fare data (IM) Invoice Accounting Data AIR (IA,IB) Manual Registrations (MR) Mini AIR - ECCP (MA) Cancellation AIR (CA) Refund Data AIR (RF) Car Voucher Accounting Data AIR (CV) (Travel) Insurance Data AIR (IV) Hotel Voucher Data AIR (HV) Rail Accounting AIR (RA) Ref. No NAME Requirement Designator Type Length Iteration Description 1 MSGTAG M an3 Message Tag (TMC) 2 TKTTYPE M a1 Ticket Type Value of 'M' for MCO (Miscellaneous Charges Order) (ATB or OPATB) or VMCO Value of 'P' for MPD (Multi Purpose Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 52/58

Document) Value of 'D' for EMD (Electronic Miscellaneous Document) Value of 'X' for EEBT (Electronic Excess Baggage Ticket) Value of 'B' for EBT (Excess Baggage Ticket - Paper) Value of O for TTM/BTK A.I.R.s 3 NUMAIR M n3 Numeric Airline Code 4 DELIM M an1 Delimiter (Constant value of '-') 5 TKTNBR M n10 Ticket Number 6 DELIM M an1 Delimiter (Constant value of ';') 7 ICWNBR C n13 "In Connection With" document number 8 DELIM C an1 Delimiter (Constant value of '/') 9 FREE C an..50 Free Text from Ticket Number Provider or confirmation number for EMD or EEBT 10 LINEID C an2 Line Association Identifier (Constant value of ';L') 11 LINEASS C (..99) Line Association This is a composite element. 12 LINENBR M n..3 Line Number 13 DELIM O an1 Delimiter (Constant value of '-') 14 LINENBR C n..3 Line Number 15 DELIM O an1 Delimiter (Constant value of ',') (No delimiter follows the last line number.) 16 End of composite element LINASS. 18 TSMID C an2 TSM Association Identifier (Constant value of ';D') 19 TSMNBR M n..3 TSM number 17 For a detailed description of the above fields, see PNR Fare Element A02-1306-AMD. Amadeus Interface Record Processing A02-3509-AMD. An example follows: TMCM117-3200234567;1176300162534/MESSAGE FROM PROVIDER;L9;D1<CR> TMCD117-3800234569;/RCI12345678901234;L12;D1<CR> Example 1 Input PNR with TSM-P issued with EMD PNR display >RT --- TST TSM RLR --- RP/BRUBE2ATB/BRUBE2ATB AA/GS 2FEB10/1012Z 5S8ICC Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 53/58

BRUBE2ATB/0001AA/2FEB10 1.CELINE/CHAN 2 6X 871 Y 14APR 3 NCECDG HK1 0705 2 0735 0940 *1A/E* 3 AP OK 4 TK OK02FEB/BRUBE2ATB//ET6X 5 SSR XBAG 6X HK1 EXCESS BAG/S2 6 FA PAX 105-2400140278/ET6X/EUR1039.78/02FEB10/BRUBE2ATB/1942 0505/S2 7 FB PAX 0200000065 TTP/ET/RT OK ETICKET/S2 8 FP CASH 9 FV PAX 6X/S2 TSM Display >TQM TSM 1 TYPE P BRUBE2ATB AA/02FEB 12 EMD-A CARR 6X 1.CELINE/CHAN RFIC-C/C BAGGAGE 1. RFISC-99U ECCESS BAG L 5 OPERATING CC-6X CPN VALUE-60 ORIGIN-NCE DEST-CDG EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 60.00 ICW-1052400140278E1 ADD INF/RKS: FARE F EUR 60.00 EXCH VAL EUR 60.00 TOTAL EUR 60.00 Output AIR generated at TTM/ED/RT AIR-BLK207;7D;;233;0200009703;1A11612381;001001 AMD 0200000066;1/1; 1A11612381;1A11612381 MUC1A 5S8ICC008;0101;BRUBE2ATB;19420505;BRUBE2ATB;19420505;BRUBE2ATB;19420505;BRUBE2A TB;19420505;01;;;;;;;;;;;;;;;;;;;;;6X 5S8ICC B-TTM/ED/RT C-7906/ 0001AAGS-0001AAGS-M--- D-100202;100202;100202 U-001X;002ONCE;NICE ;CDG;PARIS CDG ;6X 0871 Y Y 14APR0735 0940 14APR;OK01;HK01;B ;0;321;;;;2 ;0705 ;ET;0305 ;N;;1181;;FI;FR;2D EMD047;0056X;1050;AMADEUS SIX;02FEB;D1;1;6X;;;NCE;CDG;TO-;AT- ;A;C;BAGGAGE;99U;ECCES S BAG;;;;;1;PC;EUR 60.00;CV-60;F;EUR 60.00;N;;EUR 60.00;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;EUR 60.00;;;;P1;S2 ICW1052400140278E1;D1;L5 I-001;01CELINE/CHAN;;APOK;; TMCD105-8213300304;;D1 MFPCASH;;;D1 TKOK02FEB/BRUBE2ATB//ET6X ENDX Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 54/58

Example 2 Input PNR with ticket and TSM-P issued with EMD in same issuance entry PNR Display >RT --- TST TSM RLR --- RP/BRUBE2ATB/BRUBE2ATB AA/GS 2FEB10/1033Z 5S8JYJ BRUBE2ATB/0001AA/2FEB10 1.DAMIEN/CHAN 2 6X 871 Y 14APR 3 NCECDG HK1 0705 2 0735 0940 *1A/E* 3 AP OK 4 TK OK02FEB/BRUBE2ATB 5 SSR XBAG 6X HN1 EXCESS BAG/S2 6 FP CASH 7 FV PAX 6X/S2 TST Display >TQT TST00001 BRUBE2ATB AA/02FEB I 0 OD NCEPAR SI T- FXP 1.DAMIEN/CHAN 1 NCE 6X 871 Y 14APR 0735 OK YFLEXOW 20K CDG FARE F EUR 999.00 TX001 X EUR 28.00YRVA TX002 X EUR 3.51DQAP TX003 X EUR 9.27FIDP TOTAL EUR 1039.78 NCE 6X PAR1480.60NUC1480.60END ROE0.674722 6.FP CASH 7.FV 6X TSM Display >TQM TSM 1 TYPE P BRUBE2ATB AA/02FEB 12 EMD-A CARR 6X 1.DAMIEN/CHAN RFIC-C/C BAGGAGE 1. RFISC-99U ECCESS BAG L 5 OPERATING CC-6X CPN VALUE-60 ORIGIN-NCE DEST-CDG EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 60.00 ADD INF/RKS: FARE F EUR 60.00 EXCH VAL EUR 60.00 TOTAL EUR 60.00 Output AIR Generated at combined issuance AIR-BLK207;7A;;230;0200009839;6X11612381;001001 Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 55/58

AMD 0200000070;1/1; 6X20953;1A11612381 MUC1A 5S8JYJ006;0101;BRUBE2ATB;19420505;BRUBE2ATB;19420505;BRUBE2ATB;19420505;H EL6X0926;19420505;01;;;;;;;;;;;;;;;;;;;;;6X 5S8JYJ A-AMADEUS SIX;6X 1050 B-TTP/TTM/RT C-7906/ 0001AAGS-0001AASU-I-0-- D-100202;100202;100202 G-X ;;NCEPAR;EU H-001;002ONCE;NICE ;CDG;PARIS CDG ;6X 0871 Y Y 14APR0735 0940 14APR;OK01;HK01;B ;0;321;;;20K;2 ;0705 ;ET;0305 ;N;1181;FI;FR;2D EMD032;0056X;1050;AMADEUS SIX;02FEB;D1;1;6X;;;NCE;CDG;TO-;AT- ;A;C;BAGGAGE;99U;ECCES S BAG;;;;;1;PC;EUR 60.00;CV-60;F;EUR 60.00;N;;EUR 60.00;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;EUR 60.00;;;;P1;S2 K-FEUR999.00 ;;;;;;;;;;;;EUR1039.78 ;;; KFTF; EUR28.00 YR VA; EUR3.51 DQ AP; EUR9.27 FI DP;;;;;;;;;;;;;;;;;; ;;;;;;;;; L- M-YFLEXOW N-NUC1480.60 O-XXXX Q-NCE 6X PAR1480.60NUC1480.60END ROE0.674722;FXP I-001;01DAMIEN/CHAN;;APOK;; T-K105-2400140280 TMCD105-2601099312;;D1 FPCASH FV6X;S2;P1 MFPCASH;D1 TKOK02FEB/BRUBE2ATB ENDX Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 56/58

3.14 Other integrations The EMD is integrated with several Amadeus product. Ancillary Services This section is a reminder of earlier 3 rd party notifications. No further changes apply. Please refer to the attachment for further details: AAAS third party V1.1.doc Amadeus Ticket Changer Please refer to the attachment to get details about the EMD integration in Amadeus Ticket Changer: Third Party notification - EMD integration and impacts on ATC.doc Selling Platform Travel agents can also have access to the EMD functionalities from the Selling Platform. The EMD features will be available in the graphical interface in Selling Platform version 7.2p120 in November 2012. Others Several other integrations are under analysis. Please refer to the EMD for Travel Agencies community site for further information. Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 57/58

4 Contacts Please contact your local Amadeus representative if you have any questions about the Amadeus EMD. For more functional information, please contact Amadeus Product Management at the following addresses for questions regarding: The deployment, functional or technical aspects of this solution: emd@amadeus.com The integration with Amadeus Ancillary Services: airline_ancillary_services@amadeus.com The integration with Amadeus Ticket Changer: atc.ta-aco@amadeus.com The integration with Selling Platform: sellingplatformpm@amadeus.com Electronic Miscellaneous Document (EMD) for Travel Agencies User Guide 58/58