Service Provider VoIP and IMS CONTINUOUS RESEARCH SERVICE TABLE OF CONTENTS SBC Deployment Strategies: Global Service Provider Survey October 21, 2009 INTRODUCTION...1 TOP TAKEAWAYS...2 METHODOLOGY...3 SBCS PRIMARY USE: FIXED-LINE ACCESS AND INTERCONNECTION...7 STANDALONE SBC DOMINATE DEPLOYMENTS...8 CAPACITY AND PERFORMANCE REMAIN TOP FEATURES...11 SECURITY...12 Standalone SBCs deployed for access network...12 Effects on network top security concerns...14 Large percent of providers still not encrypting...15 BOTTOM LINE...17 i
LIST OF EXHIBITS EXHIBIT 1 SURVEY SAMPLE 2008 VS. 2009...1 EXHIBIT 2 SBC DEPLOYMENT PHASE...3 EXHIBIT 3 RESPONDENT INFLUENCE...4 EXHIBIT 4 RESPONDENT PORTION OF 2008 CAPEX AND REVENUE...5 EXHIBIT 5 RESPONDENT SERVICE PROVIDER TYPES...6 EXHIBIT 6 REGIONAL DISTRIBUTION OF RESPONDENTS...7 EXHIBIT 7 SERVICES USING SBCS...8 EXHIBIT 8 SBC IMPLEMENTATIONS...9 EXHIBIT 9 HARDWARE VS SOFTWARE PREFERENCES...10 EXHIBIT 10 SBC FEATURES...12 EXHIBIT 11 SECURITY IN THE ACCESS NETWORK...13 EXHIBIT 12 EXHIBIT 13 VOIP SECURITY CONCERNS...15 ENCRYPTION METHODS...16 ii
METHODOLOGY From August through September 2009, 20 service providers responded to our survey. To qualify, respondents must use an SBC to deliver voice services or transport voice traffic deployed in their network or plan to by the end of 2009. The vast majority (8) of respondents have an SBC in production services. Exhibit 2 SBC Deployment Phase Production services 8 Trials 10% Lab testing 3
To participate in the survey, all respondents must have detailed knowledge of the SBC products their companies use. As shown in the next chart, the majority of respondents (5) are either the primary decision-maker or have a lot of influence. Exhibit 3 Respondent Influence Some influence 4 A lot of influence 40% Primary decisionmaker 1 4
The service providers participating in the survey are a mix of incumbent, competitive, cable, and wireless operators with cumulative 2008 revenue of more than $278B and capital expenses (capex) of more than $39B, representing 13% of the world s telecom capex and 17% of the world s carrier revenue, as reported in our Service Provider Cape, Opex, ARPU, and Subscribers service. Exhibit 4 Respondent Portion of 2008 Capex and Revenue Percent of Worldwide Public Carrier Total 20% 1 10% 0% 11% Capex 13% Revenue Source: Service Provider Capex, Opex, ARPU, and Subscribers By-Provider Actuals and Short-Term Forecast, Worldwide, 8/25/09 5
Respondents are well distributed between incumbent operators and competitive service providers. This mix is reflective of operators on a worldwide basis that have deployed VoIP services. All 10 of the incumbent operators have mobile networks, however most if not all the current VoIP activity with these carriers is in the fixed-line business. Five of the incumbents have activity outside their home country, including VoIP service offerings. Exhibit 5 Respondent Service Provider Types Competitive 40% Incumbent 50% Cable Wireless Respondents are geographically diverse, with a bias toward EMEA. The majority (67%) of the respondents from EMEA are incumbent operators. The European incumbents as a group have been more progressive in deploying and aggressively marketing VoIP services, particularly residential, than counterparts in other regions. 6
Exhibit 6 Regional Distribution of Respondents EMEA 60% North America 2 Asia Pacific 10% CALA 7