Global Intelligent Virtual Assistant Market 2014-2018
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Global Intelligent Virtual Assistant Market 2014-2018 About IVAs An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on wide range of topics such as company details including financial and investor-related details, product portfolios, and technology-related information. They provide better customer engagement when compared to customer executives. Enterprises can use IVAs to reduce investment in developing multiple customer contact centers because IVAs offer maximum revenue for minimum resources. TechNavio's analysts forecast the Global IVA market will grow at a CAGR of 39.32 percent over the period 2013-2018. Covered in this Report The Global IVA market has been segmented based on its geography namely the Americas, the EMEA region, and the APAC region. The report also highlights the top end user segments in the market. TechNavio's report, the Global IVA Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas and the EMEA and APAC regions; it also covers the Global IVA market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market. Key Regions Americas EMEA APAC Key Vendors Creative Virtual Ltd. egain Corp. IntelliResponse Systems Inc. Next IT Corp. Nuance Communications Inc. Other Prominent Vendors Anboto Ecreation Eidoserve Inc. Inbenta Technologies Inc. Indisys Technology Group Corp Speak Toit Stanush Technologies Synthetix Ltd. The Selfservice Co. Vi-Clone Corp. Virtual Zone Ltd. Market Driver Need to Automate Knowledge Management. For a full, detailed list, view our report. Market Challenge Difficulty in Integrating Knowledge Bases of IVAs and Enterprises. For a full, detailed list, view our report. Market Trend 3
Growing Demand for Cloud-based IVAs. For a full, detailed list, view our report. Key Questions Answered in this Report What will the market size be in 2018 and what will the growth rate be? What are the key market trends? What is driving this market? What are the challenges to market growth? Who are the key vendors in this market space? What are the market opportunities and threats faced by the key vendors? What are the strengths and weaknesses of the key vendors? You can request one free hour of our analyst s time when you purchase this market report. Details are provided within the report. Additional Details Publisher : TechNavio Reference : IRTNTR3491 Number of Pages : 59 Report Format : PDF Publisher Information : TechNavio, the market research platform of Infiniti Research Ltd, publishes periodic market research reports on niche and emerging technologies. For more information on our Hardware market research, please visit www.technavio.com/hardware 4
Table Of Contents for Global Intelligent Virtual Assistant Market 2014-2018 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.1.1 Virtual Assistant Generations 06.2 Market Size and Forecast 06.3 Five Forces Analysis 07. Market Segmentation by End-users 07.1 Global Intelligent Virtual Assistant Market by End-users 2013 07.1.1 BFSI Sector 07.1.2 Education Sector 07.1.3 Travel Sector 07.1.4 Retail Sector 08. Geographical Segmentation 08.1 Global IVA Market by Geographical Segmentation 2013 09. Global Intelligent Virtual Assistant MarketBuying Criteria 10. Market Growth Drivers 11. Drivers and their Impact 12. Market Challenges 13. Impact of Drivers and Challenges 14. Market Trends 15. Trends and their Impact 16. Vendor Landscape 16.1 Market Share Analysis 2012 16.2 Other Prominent Vendors 16.3 SaaS/On-premises Site Search Providers 17. Key Vendor Analysis 17.1 Creative Virtual Ltd. 17.1.1 Business Overview 17.1.2 Business Segmentation 17.1.3 Key Information 17.1.4 SWOT Analysis 17.2 egain Corp. 17.2.1 Business Overview 17.2.2 Business Segmentation 17.2.3 Key Information 17.2.4 SWOT Analysis 17.3 IntelliResponse Systems Inc. 17.3.1 Business Overview 5
17.3.2 Business Segmentation 17.3.3 Key Information 17.3.4 SWOT Analysis 17.4 Next IT Corp. 17.4.1 Business Overview 17.4.2 Business Segmentation 17.4.3 Key Information 17.4.4 SWOT Analysis 17.5 Nuance Communications Inc. 17.5.1 Business Overview 17.5.2 Business Segmentation 17.5.3 Key Information 17.5.4 SWOT Analysis 18. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Global IVA Market 2014-2018 (US$ million) Exhibit 3: Global IVA Market by End-user Segmentation 2013 Exhibit 4: Global IVA Market by Geographical Segmentation 2013 Exhibit 5: Capabilities of the Different Vendors Exhibit 6: Business Solutions: Creative Virtual Exhibit 7: Business Segmentation: egain Corp. Exhibit 8: Business Solution: Intelliresponse Systems Inc. Exhibit 9: Business Segmentation: Next IT Corp. Exhibit 10: Business Segmentation: Nuance Communications Inc. 6
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