Global SaaS-based CRM Software Market

Transcription

1 Global SaaS-based CRM Software Market

2 Global SaaS-based CRM Software Market Sector Publishing Intelligence Limited (SPi) has been marketing business and market research reports from selected publishers for over five years. SPi offers a personal service to our customers with dedicated research managers who will work with you to source the best report for your needs. Based in the UK, SPi is well positioned to coordinate our customers' orders sourced from over 30 global report publishers. We are pleased to present details of this report to assist your buying decision and administrative process. You will find easy-to-use How To Buy information on the last page of this document. We look forward to being of service to you. If you have bulk and/or recurring requirements, please get in touch - we can liaise with publishers to obtain sample pages and negotiate discounts on your behalf. Phone: +44 (0) or [email protected] 2

3 Global SaaS-based CRM Software Market About SaaS-based CRM SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global SaaS-based CRM Software market has increased rapidly and succeeded in transforming the deployment of CRM applications from a capital expenditure model to a pay-per-use subscription arrangement, where CRM software is remotely hosted and offered to end-users on demand through internet browsers or mobile devices. SaaS-based CRM systems relieve enterprises from unplanned maintenance, new security threats, frequent software updates, continuous trouble-shooting, growing storage requirements, and other technical impediments that inhibit the growth of the business. TechNavio's analysts forecast the Global SaaS-based CRM Software market will grow at a CAGR of percent over the period Covered in this Report The Global SaaS-based CRM Software market is part of the Global CRM Software market. The report describes the size of the market based on direct revenue generated from the issue of new subscriptions, technical support, and software maintenance. TechNavio's report, the Global SaaS-based CRM Software Market , has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers North America, Europe, the APAC region, Latin America, and the MEA region; it also covers the Global SaaSbased CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market. Key Regions North America Europe APAC Latin America MEA Key Vendors Aplicor LLC Microsoft Corp. Oracle Corp. Salesforce.com Inc. SugarCRM Other Prominent Vendors IBM Corp. LongJump CRM NetSuite Inc. SAP AG ZohoCRM Inc. Key Market Driver Increasing Use of Web-based Interfaces and Social Computing For a full, detailed list, view our report. Key Market Challenge Integration Challenges with Other Applications For a full, detailed list, view our report. 3

4 Key Market Trend Varied Adoption of SaaS in the CRM Market Sub-segments For a full, detailed list, view our report. Key Questions Answered in this Report What will the market size be in 2018 and what will the growth rate be? What are the key market trends? What is driving this market? What are the challenges to market growth? Who are the key vendors in this market space? What are the market opportunities and threats faced by the key vendors? What are the strengths and weaknesses of the key vendors? You can request one free hour of our analyst s time when you purchase this market report. Details are provided within the report. Additional Details Publisher : TechNavio Reference : IRTNTR3810 Number of Pages : 67 Report Format : PDF Publisher Information : TechNavio, the market research platform of Infiniti Research Ltd, publishes periodic market research reports on niche and emerging technologies. For more information on our Hardware market research, please visit 4

5 Table Of Contents for Global SaaS-based CRM Software Market Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.2 SaaS CRM Evolution 06.3 Global CRM Market 06.4 Global SaaS-based CRM Market 06.5 Global SaaS-based CRM Market as a Segment of Global CRM Market 06.6 SaaS CRM as a Segment of Overall SaaS Market 06.7 Five Forces Analysis 07. CRM Applications 08. Geographical Segmentation 09. Key Leading Countries 09.1 US 09.2 Japan 09.3 UK 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 17.1 Competitive Scenario 17.2 Market Share Analysis Other Prominent Vendors 18. Key Vendor Analysis 18.1 Aplicor LLC Business Overview Business Segmentation Key Information SWOT Analysis 18.2 Microsoft Corp Business Overview Business Segmentation Key Information SWOT Analysis 18.3 Oracle Corp. 5

6 Business Overview Business Segmentation Key Information SWOT Analysis 18.4 Salesforce.com Business Overview Business Segmentation Key Information SWOT Analysis 18.5 SugarCRM Business Overview Business Segmentation Key Information SWOT Analysis 19. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: CRM Modules Exhibit 3: Global CRM Market (US$ billion) Exhibit 4: Global SaaS-based CRM Market (US$ billion) Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013 Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market (percentage) Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013 Exhibit 8: CRM Applications Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013 Exhibit 10: Business Segmentation of Aplicor LLC Exhibit 11: Business Segmentation of Microsoft Corp. Exhibit 12: Revenue Segmentation by Geography 2013 Exhibit 13: Business Segmentation of Oracle Corp. Exhibit 14: Revenue Segmentation by Geography 2013 Exhibit 15: Business Segmentation of Salesforce.com Inc. Exhibit 16: Revenue Segmentation by Geography Exhibit 17: Business Segmentation of SugarCRM 6

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