Global Helpdesk Automation Market

Transcription

1 Brochure More information from Global Helpdesk Automation Market Description: About helpdesk automation In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns. The complexity of enterprise networks has caused software and IT systems to evolve. Automation is gaining significant traction among end-users, driven by the need to provide better service to users contacting the helpdesk. Self-help services have also captured the imagination of enterprises. We expect the number of calls per user to see a gradual drop as helpdesk services start becoming more and more technologically advanced and automated. The analysts forecast the global helpdesk automation market to grow at a CAGR of 49.3% during Covered in this report This report covers the market size and market share of each end-user. It also includes geographical segmentation of the market. The report, Global Helpdesk Automation Market , has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market. Key regions - Americas - APAC - EMEA Key vendors - BMC Software - CA Technologies - HP Enterprise Services - LANDESK - ServiceNow Other prominent vendors - Atlassian - Axios Systems - Cherwell Software - Freshdesk - Happyfox - Heat Software - Kayako - NTR Global - Resolve Systems - Sunrise Software - SunView Software - Vision Helpdesk - Vorex - Zendesk Market driver - Reduction in level 1 support Market challenge

2 - Vendors with limited capabilities Market trend - Automatic escalation on unanswered queries Key questions answered in this report - What will the market size be in 2019 and what will the growth rate be? - What are the key market trends? - What is driving this market? - What are the challenges to market growth? - Who are the key vendors in this market space? - What are the market opportunities and threats faced by the key vendors? - What are the strengths and weaknesses of the key vendors? Contents: 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product/ Service Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview Need of Automation of Helpdesk Services Integrated SOA Technology in Helpdesk Services 06.2 Market Size and Forecast 06.3 Five Forces Analysis 07. Market Segmentation by End-users 07.1 Global helpdesk automation Market by End-users Geographical Segmentation 08.1 Global Helpdesk Automation Market by Geographical Segmentation Americas APAC EMEA 09. Key Leading Countries 09.1 US 09.2 France 09.3 UK 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 17.1 Competitive Scenario 17.2 Market Share Analysis Other Prominent Vendors Freshdesk Happyfox Kayako Zendesk Atlassian Vision Helpdesk SunView Cherwell Software Sunrise Software Ltd.

3 18. Key Vendor Analysis 18.1 CA Technologies Introduction Business segmentation Business strategy Geographical segmentation by revenue 2014 and Recent developments 18.2 BMC Software Business overview Product categories Key facts Recent developments 18.3 ServiceNow Key Facts Business Overview Business Segmentation by Revenue Products Segmentation by Revenue 2012 and Geographical Segmentation by Revenue Recent Developments SWOT Analysis 18.4 Landesk Business overview Business segmentation Key facts as of December Recent developments 18.5 HP Enterprise Services Key Facts Business Overview Service Segmentation SWOT Analysis 19. Other Reports in this Series List of Exhibits: Exhibit 1: Market Research Methodology Exhibit 2: Integrated Helpdesk Features Exhibit 3: Global Helpdesk Automation Market ($ million) Exhibit 4: Global Helpdesk Automation Market Segmentation by End-user 2014 Exhibit 5: Global Helpdesk Automation Market by Geographical Segmentation Exhibit 6: Global Helpdesk Software Market by Vendors Segmentation Exhibit 7: CA Technologies: Geographical segmentation by revenue 2014 and 2015 Exhibit 8: ServiceNow: Business Segmentation by Revenue 2013 Exhibit 9: ServiceNow: Product Segmentation by Revenue 2012 and 2013 (US$ million) Exhibit 10: ServiceNow: Geographical Segmentation by Revenue 2013 Exhibit 11: HP Enterprise Services: Service Segmentation Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8,

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