Company overview Our frame of reference Enterprise Performance Management through master data consistency and optimised applications. A master data based Enterprise Performance Management (EPM) solution will give you alignment and ensure consistency across your systems; creating a stable environment in which we will deliver a truly integrated yet flexible set of financial applications. Our unique and proven approach focuses on the importance of the relationships between your business critical applications, core business structures, reports and interfaces. Who are we? We are a UK based professional services company that specialises in delivering fully integrated financial solutions. What do we do? We work with you to prioritise your strategic business challenges. We define a set of targeted financial initiatives that will provide tangible benefits to a realistic timescale. Then we will deliver them. All the while bringing to the relationship expertise ranging from business analysis, strategic planning, change management and infrastructure consultancy to training and ongoing application support. How do we work? We work closely with our clients for the duration of the project. Combining our clients unique business knowledge with our highly skilled consultants in a structured framework ensures we deliver a solution fit for purpose, on time and to budget. Post implementation we provide our clients with technical support and guidance as their preferred solution partner. The work performed by Seismi and their partners has been expertly managed and executed in all areas. We believe that the solution they have delivered is world-class. James Beams CFO Anglo American Copper www.seismi.net info@seismi.net
Our services Company overview Our solutions cover 5 key service areas which are underpinned by comprehensive control structures. Advisory Implementation Infrastructure Training Support Solution Architecture Application Review Infrastructure Review Chart Design & Conversion Health Check Governance & Integration Financial Close & Consolidation Planning, Budgeting & Forecasting Reporting & Analytics Infrastructure Consulting Managed Technical Services Hosted Environments Classroom Training On-site Training Virtual & Online Training Custom User Training Application Support Maintenance & Administration Critical Period Cover Project management Design Technical Solution Why us? Our project management methodology is based on the International CMMI standard. Covering development and support, this standard gives clients the confidence that our services are structured and will deliver on time and to budget. Define Requirements Development Requirements Management Direct Project Planning Project Monitoring & Control Risk Management Decision Analysis & Resolution Configuration Management Process & Product Quality Assurance Measurement & Analysis Develop Technical Solution We are recognised as a specialist in Oracle Hyperion and as such we are ideally placed to implement financial solutions that are flexible, robust, scalable and automated. Our points of difference: Founded on expertise Differentiated by master data centricity Supported by best practice Actioned by intuitive consultants Evidenced by customer reference Recognised by Oracle accreditations Demonstrate Validation Verification Deliver Technical Solution Our clients Contact us Whether you are overhauling your finance systems, implementing a new EPM application, or planning to upgrade to the latest release or Cloud services. We will partner you for the journey to help reduce risk, shorten implementation time and provide industry leading practises to maximise return on your technology investment. To discuss your strategic and financial solutions opportunities for your business please contact our Client Services Team. Seismi Ltd, Hartham Park, Corsham, SN13 0RP E. info@seismi.net T. +44 (0)1249 691 211 www.seismi.net www.seismi.net info@seismi.net
An Oracle Data Relationship Governance Journey ICAP Success Story Simon Leggate Jerome Marcq September 30 th 2014
Agenda The business drivers DRM/DRG implementation approach Using DRM to manage change Complex governance in a global organisation Lessons learnt & leading practices Q & A
But first, some introductions!
From ICAP Simon Leggate Systems Administrator Simon has 12 years experience working with the Hyperion product set and has been at ICAP for the last 4 years. He began as an Hyperion Enterprise administrator and now has a detailed understanding of HFM, FDM and Financial Reports. Simon s in depth understanding of ICAP s finance community, processes and challenges made him the ideal person to lead the DRM/DRG project in ICAP #Photo# ICAP plc is a leading markets operator and provider of post trade risk and information services. ICAP is an integral part of the global financial system, providing electronic execution, broking, risk mitigation, messaging and information services to wholesale market participants. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
From Seismi Jerome Marcq Director, Technology Jerome began his career working in business process management and integration. He has applied this detailed understanding of the importance of efficient processes to become a leader and innovator in financial systems integration and master data management. He complements his expertise in business process with a detailed understanding of a wide range of financial technologies and applications. #Photo# Seismi is a professional services company that specialises in delivering fully integrated financial solutions to corporate clients. Seismi s implementations are underpinned by efficient master data management leading to flexible, robust and automated solutions. Seismi provide consultancy, infrastructure, training and support services and have extensive product expertise in the Oracle-Hyperion suite.
Context ICAP s Financial System Roadmap ICAP initiated a comprehensive financial transformation programme for a number of reasons. We wanted to: update our Oracle Financials system which was end of life; refresh our chart of accounts to enhance reporting and analysis capabilities; consolidate our reporting tools; improve our master data management process; improve the end-to-end visibility of data; and increase our ability to automate data loads between applications. DRM and DRG were key components of the new toolset to help deliver against these objectives.
Agenda The business drivers DRM/DRG implementation approach Using DRM to manage change Complex governance in a global organisation Lessons learnt & leading practices Q & A
Master Data Management in ICAP Before DRM
Master Data Management in ICAP Before DRM Inefficient. Time consuming. Difficult to manage. Complex controls.
Master Data Management Objectives Efficient Transparent Robust Optimise Month-End Close - Through pro-active governance process Standardised Reports - Standard reports across multiple entities charts platforms Embedded controls - Reduce business risk by improving master data controls Empower Master Data Owners To make their changes within defined boundaries. Modeling - Understand changes before implementation Acquisition- Rapidly deploy standard EPM solutions to new acquisitions Standardise and Optimise Processes reduce complexity and clarify master data management processes Coherence Across Multiple Reporting Views - Enforce coherence of multiple, complex views (financial, management, operational etc.) Data Transparency - the ability to understand the transactions that underpin reported numbers Compliance - Meet audit & regulatory requirements Minimise Failure Points through enforcing consistency across platforms and interfaces Automation - Zero Touch or Lights out ETL process
Agenda The business drivers DRM/DRG implementation approach Using DRM to manage change Complex governance in a global organisation Lessons learnt & leading practices Q & A
Approach The roadmap was designed to help the transition from old financial systems to new with minimum impact to business operations.
Agenda The business drivers DRM/DRG implementation approach Using DRM to manage change Complex governance in a global organisation Lessons learnt & leading practices Q & A
Change Management Solution
Master Data Management Objectives Efficient Transparent Robust Optimise Month-End Close - Through pro-active governance process Standardised Reports - Standard reports across multiple entities charts platforms Embedded controls - Reduce business risk by improving master data controls Empower Master Data Owners To make their changes within defined boundaries. Modeling - Understand changes before implementation Acquisition - Rapidly deploy standard EPM solutions to new acquisitions Standardise and Optimise Processes reduce complexity and clarify master data management processes Data Transparency - the ability to understand the transactions that underpin reported number Minimise Failure Points through enforcing consistency across platforms and interfaces Coherence Across Multiple Reporting Views - Enforce coherence of multiple, complex views (financial, management, operational etc.) Compliance - Meet audit & regulatory requirements Automation - Zero Touch or Lights out ETL process Data Relationship Governance specific objectives
Agenda The business drivers DRM/DRG implementation approach Using DRM to manage change Complex governance in a global organisation Lessons learnt & leading practices Q & A
Statistics Chart of account with 8 segments. Multiple reporting hierarchies based on the chart of account segments. Approximately 50,000 nodes per version. More than 120 DRM users including 80 active DRG users around the world. 19 regional groups with local ownership of branches of hierarchies. An average of over 200 DRG requests a month.
Data Relationship Governance - Overview DRG coordinates and standardises master data workflow activities: Submit Business users initiate a change request with one or multiple items. Enrich Defined users modify items within a request by populating or modifying attributes. Approve Defined user(s) from one or multiple groups must sign off the request. The change is applied to the appropriate version. Commit Please note Any user at any stage can push back to previous stages, reject or add a comment against the request.
Standard Request Submit Simple approval path. Submitter does not always know the final node name on submission. Approve Required justification. Commit Validation on names, descriptions and attributes. All requests applied to the UAT Version.
Multiple reporting views New Accounts Submit Approve Simple approval path. US Statutory Additional steps to insert all new leaf nodes to multiple reporting hierarchies. US Regulatory Final Validation Commit Multiple validations at each step and one final step to re-run all validations.
Federated Hierarchies - Cost Centres Submit Submit Submit Regional submitters only have access to their section of the hierarchy Approve Approve Approve Approve Requests are then routed to the appropriate regional approvers Head Count All requests are then approved by Global Finance. By Product Final Validation Commit
High Priority Requests - IT Projects Submit Limited approval path. Approve New leaf IT projects are created directly in Production, bypassing monthly master data cycle. Automated process to copy new IT Projects from Production to UAT every night. Commit Other projects are maintained through standard processes.
Additional External Documentation - Companies Submit Approve Local Statutory Companies follow a standard approval process and can be inserted to reporting hierarchies. Final Validation Commit All companies must be linked to legal documentation on Sharepoint with all regulatory information.
Master Data Management Objectives Efficient Transparent Robust Optimise Month-End Close - Through pro-active governance process Standardised Reports - Standard reports across multiple entities charts platforms Embedded controls - Reduce business risk by improving master data controls Empower Master Data Owners To make their changes within defined boundaries. Modeling - Understand changes before implementation Acquisition - Rapidly deploy standard EPM solutions to new acquisitions Standardise and Optimise Processes reduce complexity and clarify master data management processes Data Transparency - the ability to understand the transactions that underpin reported numbers Minimise Failure Points through enforcing consistency across platforms and interfaces Coherence Across Multiple Reporting Views - Enforce coherence of multiple, complex views (financial, management, operational etc.) Compliance - Meet audit & regulatory requirements Automation - Zero Touch or Lights out ETL process
Agenda The business drivers DRM/DRG implementation approach Using DRM to manage change Complex governance in a global organisation Lessons learnt & leading practices Q & A
DRG Successful Practices Upgrade DRM 11.1.2.3 Upgrading DRM in isolation with a new instance of Shared Services allowed us to deliver the benefits of DRG without requiring the upgrade of the full EPM suite. Encouraging business buy in to workflows By involving the business in very early testing and welcoming suggestions and requests, we encouraged buy in from key business users early in the implementation phase. This greatly enhanced the quality of the workflows and adoption by business users. Detailed and thorough test scripts Creating detailed test scripts going through as many different possible behaviour as possible greatly helped in delivering high quality workflows.
Challenge Lessons Learnt - DRM Lesson Learnt Not a backend tool DRM is sometimes perceived as a back end integration tool instead of a front end tool for Finance users. Business value To get the best business value out of DRM, get business analysts with experience of what the tool can deliver and your finance users together. Silo-ed development Although silo-ed development of EPM applications can appear more effective, it increases difficulty of adding governance and data integration afterwards and decreases quality of the overall solution. Integrated development EPM solutions designed and delivered with governance and data integration produce more robust and better quality solutions (e.g. GAA cubes and HPCM applications). Conventions Different application and users favour different conventions (prefix vs. suffix, separators, & vs. and ). Although DRM supports these differences easily, they still generate some confusion in reports. Standard convention Taking the time to define a standard set of conventions for name and description is easy and best done at the start of the program.
Challenge Lessons Learnt - DRG Lesson Learnt Fast Changing Requirements As business users got to know DRG, they increasingly added and adapted workflow requirements and expected fast turnaround. Continuous improvement Workflows are not static and will change as users and the organization changes. Independent tasks Time invested in creating separate tasks per workflow reduces complexity and risk around modifying workflows at a later date. Complex Requests Complex requests with multiple limb and leaves are slow and difficult to process. Either all items are approved or none. Prefer multiple simple requests By using multiple simple requests, users can collaborate in restructuring a hierarchy, take advantage of the copy request option, see the result in the UAT version as restructuring progresses and discuss and reject individual items without blocking the full restructuration. Validation design Some complex validations that can only run as batch in the classic interface can be run in real time in DRG. Validations design DRM validations must be designed from the start to be re-used in DRG.
Oracle DRG, coupled with Oracle DRM, has enabled us to control the release of master data changes to our production environment. We can test the impact of our master data changes on numbers in our preproduction environment to ensure they have the required affect. We can then release these changes using a controlled and automated process to our production environment. Manual activities have been dramatically reduced, rekeying has been eliminated and the inbuilt controls and validations have helped speed up the master data process. David Allen, Financial Systems Manager at ICAP
Oracle DRG, coupled with Oracle DRM, has enabled us to control the release of master data changes to our production environment. We can test the impact of our master data changes on numbers in our pre-production environment to ensure they have the required affect. We can then release these changes using a controlled and automated process to our production environment. Manual activities have been dramatically reduced, rekeying has been eliminated and the inbuilt controls and validations have helped speed up the master data process. David Allen, Financial Systems Manager at ICAP Q&A Simon Leggate simon.leggate@icap.com Jerome Marcq jerome.marcq@seismi.net
ICAP Case study Oracle DRM and EPMA improves control and efficiency of ICAP s financial applications Objectives 3 Control: Implement a governance solution to control Hyperion Financial Management, Essbase, Hyperion Planning, EPMA and HPCM 3 Integrate: Facilitate integration with all financial applications 3 Standardise: Enforce standard reporting 3 Flexible: Ensure the solution can adapt to ever changing business needs 3 Scalable: Ensure the application can adapt as their business continues to evolve 3 Auditable: Improve auditing on changes to master data Company Overview ICAP plc is a leading markets operator and provider of post trade risk and information services. ICAP provides a wide variety of electronic execution, risk mitigation, messaging, broking and information services for wholesale market participants. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. ICAP trades in a number of markets, including interest rates, credit, credit derivatives, foreign exchange, intellectual property (patents, via ICAP Patent Brokerage), and equity derivatives. ICAP plc is headquartered in London, United Kingdom and has a strong global presence in all major financial centres with a local footprint in 32 countries and more than 70 locations worldwide. The average daily transaction volume for ICAP plc exceeds US$1.3 trillion. ICAP are an extensive user of the Hyperion product set using Hyperion Essbase, Hyperion Financial Management (HFM), Hyperion Planning, Hyperion Profitability and Cost management (HPCM), alongside Hyperion FDM and ERPi, to manage financial data. As partners in our Financial Transformation Programme they have consistently delivered quality solutions, on time and within the agreed budgets. Mary Carter, Development Manager ICAP Oracle Solutions www.seismi.net info@seismi.net
ICAP Case study Situation Mary Carter, IT Oracle Development Manager at ICAP, described the situation before the Financial System Roadmap Master Data Project was initiated: ICAP had decided to initiate a comprehensive financial transformation programme for a number of reasons. We wanted to consolidate our reporting tools; improve the end-to-end visibility of data; increase our ability to automate data loads between applications; and improve our master data management process. We engaged Seismi to improve our approach to master data governance, help improve the end-to-end visibility of data and help improve our ability to automate interfaces. We recognised that without a strategic approach to master data, we would have difficulty delivering the flexible and scalable solution which would allow us to adapt to the ever-changing environment in which we operate. Objective Create a master data governance tool which would allow users to maintain master data associated with the Hyperion Product set. Solution Seismi delivered an Oracle DRM and EPMA solution which allowed ICAP to govern and deploy their Hyperion applications. This master data governance solution comprises four inter-related elements: Oracle DRM: Provides single, central location where master data is maintained. Reads value sets from EBS, enriches with properties and allows additional reports and application specific structures to be created; EPMA Interface: Master data from Oracle DRM is exported and loaded into EPMA; EPMA Deployment: EPMA used as the standard method to deploy all Hyperion applications; and ERPi: ERPi has been implemented to load data from EBS into two Essbase applications. This provides the ability for users to drill from data in Essbase, back the general ledger to provide complete transparency on all data reported. Technologies This comprehensive master data solution governs the following products: Oracle DRM EPMA ERPi Hyperion Financial Management Essbase Hyperion Planning Oracle EBS DRM has allowed us to centralise our financial master data into a single location, directly managed by our business users. This has enhanced our control over master data, improved our ability to adapt to organisational change and freed up expensive technical resource to concentrate on enhancing our financial applications. Seismi have approached the implementation of Oracle DRM and Hyperion EPMA in a very practical and professional manner. As partners in our Financial Transformation Programme they have consistently delivered quality solutions, on time and within the agreed budgets. We hope to continue using Seismi and Oracle DRM to create a first class master data management process, providing proactive governance over our financial master data Mary Carter, Development Manager ICAP Oracle Solutions About Seismi Seismi is a UK-based professional services company that specialises in delivering fully integrated financial solutions to global corporate clients. We are recognised as a specialist in financial masterdata governance and, as such we are ideally placed to implement financial solutions that are flexible, robust, scalable and automated. Our implementations centralise our client s core financial masterdata into a single system, where financial governance is applied to ensure efficiency of process and accuracy of data. This forms a solid foundation from which we can deploy the full range of Enterprise Performance Management applications in a cost effective and controlled manner. We are proud to have established a reputation for service excellence and exceeding expectations, and are committed to providing fully integrated and comprehensive solutions, which deliver real business benefit for our clients. www.seismi.net info@seismi.net