Beneficiary Accountability

Beneficiary Accountability Written by David Bainbridge, Eleanor Tuck and Kate Bowen using materials from HAP-I, and MANGO. Illustrations by Amy McDonald Second edition, February 2008 The DMT Good Practice Guidelines provide practical guidance on how to implement, what Tearfund Disaster Management Team consider to be, good practice on a range of cross cutting and sectoral topics. The guidelines are internally designed for Tearfund DMT field staff and will also be a useful reference for Tearfund partners. They do not give in-depth information on the issue, but are intended to be simple and user friendly guides that provide practical information for practitioners in the field. They are freely available for use or adaptation by Tearfund partners and other organisations committed to good practice in disaster management. For Tearfund staff this document can be found in: Briefing & Ref Docs\04 Good Practices (GP)\04.3 GP Cross Cutting Issues\04.3.2 Beneficiary Accountability For external downloads go to: http://tilz.tearfund.org/topics/disaster+management/cross+cutting+issues+good+practice.htm February 2008 1

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9: -; 2 ) ' K! &*&"; % ** )0! &. *$$ ;.0, %0G5. " @,A * @; * ) ' &,' & '> ' $$The vision of HAP International is of a humanitarian system championing the rights and the dignity of disaster survivors. --; 2 The mission of HAP is to make humanitarian action accountable to its intended beneficiaries through self-regulation, compliance verification and quality assurance certification. The objectives of HAP are: 1. To develop and maintain principles of accountability to beneficiaries through research, consultation, and collaboration; 2. To support members and potential members of HAP International in adhering to the principles of accountability to beneficiaries by providing training and advice; 3. To communicate, advocate, promote, and report on principles of accountability; 4. To monitor and report on implementation of HAP International's principles of accountability to beneficiaries and to accredit its members accordingly; 5. To assist members in finding solutions where concerns or complaints are raised about them. -; ( 2 )%&' ) : 3 *1 (B 3 '. ;!* ; * ). * ; @* ** *- 5@ 5 ),. B <,*,. *. <,.*',,* *;, &0; *' *,*0 0 0', '0& * &&, 00 February 2008 10

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accountability framework and humanitarian quality management system. -; % = 2 Tearfund is a founder member of HAP. At the time of writing there are 17 agencies who have signed up to be full members of HAP. To be a full member of HAP requires an organisational commitment to uphold the Principles of Accountability, commit resources to achieve more accountability, be transparent and open to independent monitoring and finally, support a system of voluntary but robust self-regulation. Unlike other standards that Tearfund signs up to, such as Red Cross Code of Conduct and Sphere which are based on voluntary compliance, HAP will certify agencies who voluntarily asked to be assessed. They will only be certified if they are found to be in compliance to accountability principles. Since 2005, Tearfund DMT has sought to outwork beneficiary accountability principles in most programmes including recruiting staff dedicated to this activity. Tearfund partner, ZOE, in Zimbabwe is currently piloting beneficiary accountability principles and partners in the Tsunami response are also developing accountability procedures. "*&; *) *+7, &:,&; ' % - * * * *' February 2008 12

-3, Continually reflect on our learning in order to continually improve (Benchmark 6 Continual Improvement) > Establish a system to hear and respond to complaints (Benchmark 5 Complaints Handling) " Ensure thorough induction, appraisal and development of staff (Benchmark 4 Staff Competencies) Obtain the informed consent of beneficiaries and ensure their ongoing participation from assessment through project implementation (Benchmark 3 Beneficiary Participation) Make information on Tearfund and your programme publicly available (Benchmark 2 Transparency) Understand Tearfund s values and standards or that of your own organisation (Benchmark 1 Humanitarian Quality Management System) Set aside the resources needed funds and staff to support beneficiary accountability February 2008 13

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Annex A Practical Implications of Fundamental Reorientation taken from TEC Synthesis Report );. '' &, ', & &,*' ; % *&)5&, February 2008 42

Annex B Example Standard Operating Procedure with a Community 0! ( ""'""'"'# ) '' ;* ( '' * ',. )''''*, &* *0 0 *, '' ''&%,'*' >''0 *,, & ''& )''''*%; * *,,&',.** * ; > ( 3''*, ' &'&, *,, '& ''& A % ) *; * '; ''?*;,,& '** ; ''& *0,!; *,.& 9;,. + ) %,,. ''''& '' ( "','. * '. ),',M *. * '..*,',;,,&'' 7.*' ' A ; ) ''''; * *.'* ' *; *.' ',.F )'';,.*!! *; F.',;,' '.'*,, (.*,; F* *.*',; %* *0 *.0 1* ',. *2 ',' ;,,& ' A, ; ) * '''', ; '''' February 2008 43

Annex C Useful Publications and resource, people and organisations ) **$(1!A - ) *+* **$(1!A - 8; ;;;, &,* * * 9*,+ ; > ','*" ' ' ) A ++" 1**, *&' 3) %. *; *';;;, 2 3!? &B;;; ;,,D #? @, B5> ',A * E1 **$(1!A 2 )5/ 6!/? 6! " *; ' ', *; '" ''," **((1!A - ) / 6,,F**; * *;,.> >, * & ' '" ***((1!A - ** &' 3) % **((1! A- 4 *) & *&' & *.',BFF;;; ; * Page 44 of 44 Date: 2/11/2008