Quel pilote ètes-vous

Mario Andretti Unique Multi-World Champion en Formula 1, Indy Car, World Sportscar, Nascar Copyright 2 3/27/2013 BMC Software, Inc 2

If everything seems under control, you're not going fast enough. Mario Andretti Le plus rapide, Le plus tîtré, Dans toutes les catégories Copyright 3 3/27/2013 BMC Software, Inc 3

The new Hybrid IT Environment Business & Collaboration Development & DB Platforms Desktop as a Service / VDI PaaS SaaS Copyright 4 3/27/2013 BMC Software, Inc 4

Cloud Management Requirements are Broad PLANNING What services should we offer? What is the best architecture for us? How and what will we charge for services? GOVERNANCE We need to extend compliance to the cloud We need to control billing &s accounting ITIL process integration is critical SUPPORT How do we publish a catalogue of services? We need to enable users to request services CONFIGURATION How do we automate configuration? Coordinating resource allocation is required OPERATIONS We need to enforce service levels Can we proactively manage performance? Resources need to be optimized Copyright 5 3/27/2013 BMC Software, Inc 5

Desired State and Benefits Cloud roadmap with clear goals, actions and timelines Complete business services deployed and operated in the cloud Holistic cloud management ensures stakeholder needs are met Straightforward user experience that delights the business Copyright 6 3/27/2013 BMC Software, Inc 6

Accélérer vers le Cloud L'adoption du Cloud en France L approche du Cloud Computing par BMC Software Quelle transformation avec le Cloud Etendre vos Datacenters avec le Cloud Amazon AWS Le Cloud Hybride au coeur du besoin utilisateurs Copyright 7 3/27/2013 BMC Software, Inc 7

Quel pilote de cloud êtes vous? BMC Software

Acte I

l automatisation et la production de masse Automatisation du provisioning et rigidité Délais trop longs, trop d intermédiaires Maintenance en conditions opérationnelles 12

Demandeur Portail de service Mise en œuvre Operations Facturation 13

l automatisation et la production de masse Automatisation du provisioning et rigidité Délais trop longs, trop d intermédiaires Maintenance en conditions opérationnelles 14

Acte II

la flexibilité et la customisation de masse La construction du cloud L importance de l optimisation Day 2 18

Service quality - development services Client company Service quality development services Client company January January 20

la flexibilité et la customisation de masse La construction du cloud L importance de l optimisation Day 2 22

Acte III

L optimisation des ressources, et une nouvelle expérience de conduite Gestion du coût du service Qualité de service de bout en bout IT assistant everywhere 26

L optimisation des ressources, et une nouvelle expérience de conduite Gestion du coût du service Qualité de service de bout en bout IT assistant everywhere 30

Merci 33

To achieve success: manage the Complete Cloud Lifecycle PLAN BUILD RUN Define service offerings Architect integrated cloud Leverage hybrid resources Expose cloud costs Provision complete cloud services Place services intelligently in hybrid cloud Support infrastructure neutrality Optimize performance & capacity Maintain configurations & compliance Integrate chargeback & change processes 34

Day 0, Day 1, Day 2, Ensuring a Successful Private / Hybrid Cloud Create Cloud Services Intelligent Deployment 3 rd -Party Integration Install Cloud Management Software Select Cloud Infrastructure Provision Images Provision Raw Infrastructure Multi-Tier Provisioning Provision Stacks Multiple Service Options Complex Service Provisioning Multi-Cloud Ensure Compliance Optimize Workload(s) Service Lifecycle Optimize Cloud Capacity Operate the Cloud Measure, Report & Audit 35

Build a Cloud you can Count On BMC Cloud Lifecycle Management PLAN BUILD RUN Flexible cloud service definitions Multi-tenant architecture Self-service portal Full-stack provisioning Intelligent cloud service placement Integrated performance management Ongoing capacity optimization integration Automated change approvals BMC Wins Swisscom Deal Swisscom is using BMC CLM and BMC Cloud Operations Management solutions to cut costs by 30% and also improve the end-user experience. Along with the cost effectiveness, the solution promises to offer value to the customers for IT services. 36

Key Characteristics for BMC Cloud Management Platform Roles-Based Portals Any Device Performance & response monitoring Automatic scaling to meet SLAs Integrated availability / DR Guaranteed Service Levels Compliance Patching Auditing Infrastructure Platform / Software Dev, test, production, etc Any Service Single server Application stacks Multi-tier Apps Cloud Any Platform Highly Available Distributed DR protected Secure 37

Early Choices are Critical for a Successful Cloud Strategy Advanced Cloud Services 3-Year Goal Homogeneous Stand-alone Low-scale Heterogeneous Integrated Large-scale Pilot Project Simple Cloud Services 38

Cloud Planning & Design Cloud Planning & Design Design the cloud environment to meet the needs of the business Cloud Service Design Cloud Operations Definition Cloud Business Planning Design cloud services (internal & external) Define service tiers & service levels Create service bill of materials Define cloud reference architecture Design performance and capacity planning Define operational compliance & security Plan for demand & manage cloud service providers Define service costing & pricing Ensure regulatory compliance Baseline Discovery Audit Service: Leverage BMC expertise to facilitate discovery Cloud Solution Planning Workshop Service: Work with experts to plan for your cloud BMC Capacity Optimization: Plan for immediate and growing capacity requirements BMC Atrium Discovery and Dependency Mapping: Identify existing workloads and dependencies BMC Service Cost Management: Build the business foundations of the cloud 39

Consolidation, Virtualization and Cloud Planning Capacity Optimization Resource Analysis and Forecasting Consolidation, Virtualization and Cloud Planning Business Service Planning Dynamic Resource Optimization Before: Server/VM sprawl Low utilization High CapEx/OpEx What-if Planning P2V, V2V, P2P, P2C and V2C Technical Constraints Application, OS Type Business Constraints Dev vs. Prod, USA vs. EMEA Workload and Application Patterns CPU, Memory, I/O, Network BMC Capacity Optimization After: IT capacity aligned with business demand Optimized utilization Reduced CapEx/OpEx Discovery & Dependency CMDB/CMS 40

The Roads to Cloud Computing Goal: Modernize IT management systems to manage the hybrid cloud environment Transformation Goal: Rapidly establish an initial cloud environment from which to learn and grow Cloud Pilot Private Clouds Goal: Evolve and mature current IT environment toward a cloud goal Goal: Deliver new cloud based services for public agencies, enterprises and consumers Evolution Service Providers Hybrid Clouds Public Clouds 41

Bridge your cloud with Consumerization of IT BMC MyIT A new approach to empower users and upgrades their experience with Enterprise IT Empowered users: Get IT services how you need them Proactive: User-controlled notification Anywhere, Anytime: Based on device and location Personalized service: Like having an IT assistant BMC Confidential Subject to Change 42

Education BMC Cloud Solutions Customer Interest & Traction Healthcare Retail Pharmaceuticals PetroChemical Hospitality Transportation & Logistics Media & Entertainment Service Providers Insurance Manufacturing Technology Telecom Public Sector Financial 43

Gartner Competitive Positioning of Shipping Products From the Gartner Infrastructure and Operations Summit, June 5, 2012. IT Operations Scenario session by Ronni Colville and Deb Curtis. 44

Because you want to be the Best performing Pilot You want to have the best Performing Car! DECIDE TO : Be Ready for today and tomorrow Take a service perspective Standardize & integrate processes Highly automate & proactive Op s Plan for Multi-sourcing WITH BMC State-of-the-art technology Service Lifecycle Management Compliance and Cost control Real-time QoS & End-User Experience No Lock-In scenario & Intelligent Placement Copyright 45 3/27/2013 BMC Software, Inc 45