Nedbank Merchant Payment Solutions
Contents 1 Introduction What we offer 2 Point-of-sale card acceptance (NedLink) 3 Internet card acceptance solutions 6 Cellphone card acceptance solutions 7 Integrated payment solutions 8 Other services American Express Cards Buy-aid cards Fleet cards RCS cards Cheque Guarantee Services Prepaid airtime 11 Cash advance
1 Introduction Nedbank Card Acquiring operates as a leading provider of card acceptance and payment solutions in South Africa. These solutions are available for corporations, commercial businesses, small and medium enterprises and entrepreneurs (collectively referred to as merchants). Both internationally and locally, card payments have increased substantially in the last decade, making it more appealing for businesses to accept cards. In South Africa the use of cards has become more prevalent among all cardholders, from mass markets to more affluent premium card segments. Card acceptance has proven to be a cost-effective, and a safe method of accepting payment and increases incremental sales. Nedbank s card acceptance solutions cater for all types of businesses, such as hotels, retail stores, professional services and small entrepreneurs. The type of solution depends on the size of business, anticipated sales volumes, transactional values and business channels, eg website, telephone or face to face. What we offer Acceptance of local and international credit cards (MasterCard and Visa). Acceptance of local and international debit cards (Maestro and Electron). Acceptance of charge cards (American Express and Diners Club International). Retail credit solutions (RCS card acceptance). Acceptance of all buy-aid cards (Nedbank is the only bank that processes these cards). Online reconciliations that are accurate and user friendly. Any software upgrades free of charge. Facilitation of training staff to ensure they are up to date with all the procedures and regulations. A fraud-monitoring process that is compliant with the relevant association s specifications. Value-added services.
2 Point-of-sale card acceptance (NedLink) EFT Smart+ (fixed POS device) Applications: EFT Smart+ is a device suitable for countertop card acceptance in any industry. Features: 32-bit microprocessor for high-speed processing. Security features to process magnetic stripe or chip card transactions and protect entry of PINs. Magnetic stripe card reader as well as a chip reader built into the device. Fast-connection and high-speed modem. Communicates via GPRS modem, FastNet radio pad and normal telephone dial-up technology. Backlighting of graphic screen. Silent thermal printer capable of printing 18 lines per second. Benefits: EFT Smart+ is engineered for speed with a fast, silent printer. Online authorisations are performed within a few seconds to make overall transaction times shorter. Can be used with or without a separate PIN pad. Supports multiple applications on cards, eg credit, current or savings accounts on one card. Easy remote download of software offers up-to-date payment software from Nedbank. User friendly operation. EFT 930 (portable POS device) EFT930 is the latest device available for portable card acceptance. Applications: Restaurants B&Bs Auctions Hotel groups Features: GPRS Lightweight for easy portability, only 425 grams. Backlighting of all keys for increased visibility. Long battery life of up to 120 transactions. USB port to allow input into other devices such as tills. Compliant with EMV chip technology. Bluetooth portable POS has an outdoor range of up to 60 metres. This range can be increased with additional relay pods. Communications via GPRS, Bluetooth. Benefits: Complete portability. Powerful processing capacity. Secure tamper-resistant, detective and responsive. Supports multiple applications on cards, eg debit and credit applications on a single merchant card. Reliable and easy-to-upgrade software. User friendly operation.
3 Internet card acceptance solutions Internet acceptance (Iveri) Particularly suitable for merchants who wish to accept credit cards as a method of payment via the internet or call centre but do not have their own website. Applications: Small call centres. New internet merchants. Merchants with limited hardware only a PC is required. Features: Any local and international MasterCard, Visa, American Express Credit Cards and Diners Club International Cards can be accepted from any internet-connected computer. User friendly web interface. No installation required. Security features include verification of card transactions through international databases of lost, stolen and fraudulent cards. Benefits: Batch A credit card payment solution for merchants with bulk recurring payments that do not need to be processed in real-time. These merchants may operate in the physical store environment. Applications: Mobile network operators. Publishers. Parking concessionaires. Car hire companies. Mail order businesses. Insurance companies. Features: Any local and international MasterCard, Visa, American Express Credit Cards and Diners Club International Cards can be accepted, subject to the functionality loaded on the merchant profile. Merchants create a text file in a specific format and upload it for processing via a secure website. Application to test the integrity of the data file. Processing of credit card transactions from any computer regardless of the merchant s location. Requires no integration. Real-time processing. Magnetic stripe reader or chip reader attached to the computer can feed into the Iveri link. This means your computer is effectively your POS device. Minimum staff training required for use. Full transaction history for the last six months and reconciliation reports. Benefits: View progress of the batch being processed at any time. Reports can be viewed, printed or downloaded on completion.
4 Secure internet solutions 3-D Secure is a service offering from the credit card associations. The two principal versions are Verified by Visa and SecureCode from MasterCard. Features: 3-D Secure is designed to address the most pervasive fraud issue on internet-disputed transactions or chargebacks. 3-D Secure reduces fraudulent purchases by verifying purchaser identity during online transactions. 3-D refers to three domains, or areas of function responsibility: the Issuer domain, consisting of the cardissuing bank and the cardholder, the Acquirer domain with the merchant and acquiring bank, and the Interoperability domain, where the card associations link the other two domains together. Benefits: A reduction in disputed transactions and chargebacks and their resulting financial expense. Internet business solutions This is an ideal solution for business-to-business (B2B) and business-to-consumer (B2C) merchants to accept credit card payments via medium to large call centres and websites. Applications: Airline operators. Telemarketing businesses. Car rental companies. Publishers. Parking concessionaires. Merchants with large call centres (level 3). Advanced data. Features: Accepts all local and international MasterCard, Visa, American Express Credit Cards and Diners Club International Cards from an internet-connected computer. Compatible with any operating system. Requires integration and access to development resources. User friendly web interface. No installation required. Security features include verification of card transactions through international databases of lost, stolen and fraudulent cards. Benefits: Processing of credit card transactions from any computer regardless of the merchant location. Optional email confirmations on completion of successful transactions. Real-time processing. Merchant-driven (merchants can tailor the range of settings to suit business requirements). Full transaction history for the last six months and reconciliation reports.
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6 Cellphone card acceptance solutions Mobile phone (Nedbank impi) impi is a low-cost credit card acceptance solution available for mobile payments. It is particularly suitable for merchants with low-volume, high-value card transactions. impi gives you the opportunity to choose between two methods of accepting payment transactions, namely Java application IVR (interactive voice response) or Wireless Application Protocol (WAP). Applications: Mobile merchants, eg plumbers, electricians, painters, garden and pool service providers, pest control and direct sales organisations (eg Tupperware sellers). B&Bs, lodges and camps in remote locations. Emergency backup for large merchants such as hotels and retailers. Schools, universities, exhibitions, markets and large events. Merchants in rural areas (buy-aid cards), on visiting rural areas. Features: Increased security. Each merchant has a unique version of impi on his/her mobile phone; this prevents software from being copied and used by unauthorised persons. Industry standard encryption technology to secure the transaction data for the end-to-end processes. Merchant has a choice between using GPRS (low cost) or SMS (universally available) as the carrier for each transaction when using the Java application option. Reconciliation facility. SMS transaction communication. Benefits: Software activated by PIN to make it more secure. Real-time processing. Hardware required: mobile phone and imprinter. Versatility of carrying a POS device on a mobile phone. Lowest transaction cost available in the market.
7 Integrated payment solutions Nedbank Integrated Payment Solutions (NIPS) This is for medium- to large-sized merchants who require an integrated solution to accept local and international credit cards for payment from customers for goods and services. Applications: Cellular network providers. Hotel group central reservations offices. Airlines. Supermarkets. Retailers. Multilane applications. Benefits: Same-day settlement value for Nedbank accountholders. Available 24 hours a day, seven days a week. Real-time transaction processing. Optional stand-in transacting is available. Quick implementation. Online authorisation and preauthorisation. Features: NIPS operates servers and workstations through Nedbank s merchant network, allowing for integrated EFT transaction processing from a retail outlet to the bank. It provides online connection to the Card Authorisations and Settlements Division of Nedbank. It permits the online processing of card transactions through host-to-host communications and can process transactions with all major cards. NIPS is used for all preauthorisation, sale and refund transaction types. It can process card transactions online via internet connectivity.
8 Other services To enhance your business and offer you revenue opportunities we are focusing on the delivery of valueadded services, which include the following products: American Express Cards To millions the world over the words 'American Express ' are synonymous with 'plastic money' or with travellers cheques, and while it is true that many other financial institutions issue credit cards, American Express undoubtedly boasts one of the most prestigious brands. Both the credit and charge cards are fast replacing hard cash as an increasing number of consumers recognise the convenience of carrying a card rather than large amounts of cash. American Express has over 76,5 million Cards in circulation worldwide. In 2006 alone $6,759 billion was spent using American Express plastic. The American Express Card operation in South Africa comprises of card products for both individuals and companies, ranging from entry-level to premium cards. Features Acceptance of both locally and internationally issued American Express Cards, which include: American Express Black Charge Card American Express Platinum Charge Card American Express Gold Charge Card American Express Green Charge Card American Express Gold Credit Card American Express Blue Credit Card American Express SAA Voyager Credit Cards American Express Business Gold Charge Card American Express Corporate Cards Benefits You don t need a minimum turnover to qualify as an American Express merchant. You only pay your monthly commission. There are no additional costs. American Express has the same settlement lead times as Visa and MasterCard, and we settle directly into the merchant's bank account. American Express has the same Card-accepting process as Visa and MasterCard. Our professional sales team offers personalised service to our merchants. American Express Cardmembers spend, on average, at least three times more than other bank cardmembers. Pricing method No charge. To apply To apply please phone the helpdesk on 011 667 8173. American Express Card is operated under license in South Africa by Nedbank Limited Reg No 1951/000009/06 Buy-aid cards Nedbank provides the capability to accept cards from buy-aid companies for purchases, including IEMAS, Pretorium Trust, Samba, Koopkrag and Cape Consumers. Benefits Increased sales potential by becoming a preferred supplier of goods for customers with buy-aid cards. Guaranteed payment for purchases on buy-aid cards.
9 Pricing method Pricing details can be discussed with the buy-aid company concerned. To apply Contact the buy-aid company whose card you wish to accept. IEMAS 012 674 7054 Cape Consumers 021 419 5650 Samba 051 448 0111 Koopkrag 012 348 5452 Pretorium Trust 012 321 2511 Fleet All major fleet cards can be accepted through your POS device. Benefits The capability to accept a broader range of card types, which may potentially attract a larger number of clients. Reduces cash in business. RCS cards NedLink provides the capability to accept all RCS cards, including RCS Auto, RCS Health, RCS Home and RCS Credit Cards for purchases. Benefits Increased turnover through: New customers. Affordable payment plans, resulting in increased spending power. Guaranteed payment, no risk involved. Pricing method Pricing details can be discussed with your RCS sales consultant. To apply Call RCS on 0860 001 966. Pricing method Pricing can be discussed with the individual fleet companies. To apply NedFleet 0800 335 311 First Auto 011 352 4999 Absa 012 317 0254 Stannic 011 636 2527 011 636 4284
10 Cheque Guarantee Services (CGS) This validates cheque payments. Benefits Eliminates normal risks associated with cheque payments as CGS guarantees payment of the cheque. Provides improved customer service levels, giving the customer the ability to choose his/her preferred payment mechanism. Up to three postdated cheques are allowed, giving your customer a flexible finance mechanism. Decreased bad-debt recovery. Pricing method Pricing can be discussed with your NedLink sales consultant. Prepaid airtime NedLink Prepaid allows you to sell prepaid airtime for Vodacom, MTN and Cell-C as well as prepaid for Telkom and WorldCall through your POS device. There are no setup charges. No additional overheads and no complicated voucher stock to carry. Nothing to protect against theft and shrinkage. No dents in your cash flow since you will only be charged for what you sold. You will receive an average commission of seven percent on sales. We also provide you with marketing material to promote airtime sales. Features An assortment of prepaid products can be sold from one single device. NedLink Prepaid provides an automated restocking service and also allows for appropriate stock ordering for seasonal trading. Your customers can make payment by using cash, their credit or debit cards. To apply Call our merchant helpdesk on 0860 114 966. Benefits You will have the ability to provide additional services and greater convenience to your clients. It potentially attracts a larger number of clients into your store. It provides an additional revenue-earning channel. Pricing method No charge. To apply Contact Kwikpay on 0861 100 678.
11 Cash advance Wouldn't it be nice to be able to offer your customers the convenience of withdrawing cash at your shop, instead of an ATM? The good news is that now you can do just that with NedLink Cash Advance. NedLink gives you the power to accept all South African issued debit cards such as Visa Electron and Maestro cards. Think about it you could make things happen for yourself by putting more feet instore with more cash in pockets. Why register as a NedLink Cash Advance merchant? Dispensing cash reduces the risk of keeping large sums of cash on business property. Making cash available to cardholders instore increases customer visits and foot count and, therefore, trade. Cash deposit fees are reduced. Sales and withdrawals are made using the same card and machine. Why use NedLink Cash Advance? Withdrawing cash in a secure shop is far safer than using an ATM. Using NedLink Cash Advance is cheaper than using an ATM to withdraw funds. Purchases and withdrawals can be made together, saving customers time. NEDLINK CASH ADVANCE IS ANOTHER EXAMPLE OF HOW NEDBANK USES INNOVATION TO DEVELOP VALUE-ADDED PRODUCTS. To apply Call 0860 114 966.
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Merchant Services regional offices Nedbank Gauteng (Johannesburg) Forum V 33 Hoofd Street Braampark Office Park Braamfontein Johannesburg Tel: 011 667 8298 Nedbank Gauteng (Pretoria) 665 Duncan Street Hatfield Pretoria Tel: 012 366 2223 Nedbank Western Cape FS11/081 Nedbank, 57 Heerengracht Street Foreshore Cape Town Tel: 021 412 3239 Nedbank Eastern Cape Shop F6, First Floor Sixth Avenue Shopping Centre Walmer Port Elizabeth Tel: 041 501 2000 Nedbank KwaZulu-Natal 2nd Floor Nedbank Smith Street 303 Smith Street Durban Tel: 031 300 5720 Nedlink Operations Helpdesk website: www.nedlink.co.za Merchant Helpdesk contact number: 0860 114 966 Authorisation contact number: 0860 321 222 Nedbank Ltd Reg No 1951/000009/06. We are an authorised financial services provider. We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16).