Administrative Systems Services Banner ERP: Email/Calendar services Application Data Support Windows System Administration Unix/Linux System Administration Database Hosting, System Administration, Application Development (Packages, Stored Procedures, Functions), Security & Support Security Data Center management - hosting of servers, networking equipment, VM Servers Job scheduling service - using ISE Identity Management - using CAS/Shibboleth - coming soon IT Project Services End User Services Classroom Support Services Lab/Library Support at De Anza Administrative Systems Services Banner ERP: Modules: Advancement Finance Financial Aid HR Student BDM Degreeworks Luminis Portal ODS/EDW 09-Apr-2015 18:04 Version 9 Page 1 of 6
Support Functions: Installation/Upgrade of software Hardware hosting and maintenance Database hosting, upgrade and maintenance Load balancer management/administration Support to functional users - troubleshooting issues reported, ERP functional support Report Development Baseline and custom jobs - scheduled, on-demand Banner extracts to third party software (e.g. Bookstore, Bank, etudes, blackboard, ibenefits, SARS) Single Sign-On GCF connections between Banner and other third party applications Bolt-on software development/enhancement/support Faculty Leave Active Division Active Roster Student Dashboard ID Card Email/Calendar services Hosting/upgrade/maintenance of MS Exchange Hardware maintenance of Exchange server New email account provisioning Changes to email accounts per requests received Create/manage email distribution lists Manage the office locations within Calendar 09-Apr-2015 18:04 Version 9 Page 2 of 6
Disable/delete email accounts for separated employees per instruction from HR Provide Calendar access to staff as requested Unblock email Manage Proofpoint email firewall Application Data Support Hosting, Configuration, System Administration, Data feed (from/to Banner), user support for following: Argos Oracle APEX Hyperion Touchnet CleanAddress SARS OmniUpdate Resource25 CCCApply Clockwork Advocate Medicat OrgSynch LiquidOffice fsaatlas Academicworks (scholarship application) Sunapsis - coming soon 09-Apr-2015 18:04 Version 9 Page 3 of 6
Office 365 - coming soon Windows System Administration HW/SW hosting/upgrade/maintenance File share requests VPN account creation for staff and third-party vendors/contractors Terminal server services - Yosemite, Merced Hosting/support of Windows servers for colleges, district departments - e.g. Campus Police, De Anza PSME, De Anza Math, De Anza ETS Tech Services Manage Active Directory, User Authentication DNS server administration at DA & FH Active Directory Unix/Linux System Administration HP-UX (Banner ERP) Database server - HW/SW hosting/upgrade/maintenance HP-UX ODS, EDW server - HW/SW upgrade/maintenance Over 50 Linux servers - Banner ERP (INB, SSB), Luminis, Weblogic/Oracle Application Servers, Legacy systems Linux support to De Anza Labs e.g. ATC DNS server administration at DA & FH Database Hosting, System Administration, Application Development (Packages, Stored Procedures, Functions), Security & Support Oracle MS SQL Server MySQL 09-Apr-2015 18:04 Version 9 Page 4 of 6
Security (Encryption - Coming soon) Monitoring Logs - using Splunk Banner - Role-based access management Luminis - Role-based access management, user authentication via LDAP, Single Sign-On Server - Access Control Management, Monitoring sensitive system file access Database - Access management, Monitoring sensitive data access Applications - Access Management, controls maintained on sensitive data access Data Center - Bay Alarm Electronic locks, Close Circuit Camera monitoring, Motion Detectors, Glass break-in Sensors Data Center management - hosting of servers, networking equipment, VM Servers Job scheduling service - using ISE Identity Management - using CAS/Shibboleth - coming soon IT Project Services Application Development QA HW/SW provisioning, configuration Data Feed End User Services Support to functional users - troubleshooting issues reported, ERP functional support 09-Apr-2015 18:04 Version 9 Page 5 of 6
Classroom Support Services Lab/Library Support at De Anza Create student/faculty accounts Software installation per instructor request 09-Apr-2015 18:04 Version 9 Page 6 of 6