and Replacement for E-Series Double-Hung and Single-Hung Windows Thank you for choosing Andersen. For questions call 1-888-888-7020. For more information and/or guides visit www.eaglewindow.com Please leave this guide with building owner. Read guide from beginning to end before starting maintenance procedure. Read all warnings and cautions during unit maintenance. For information, calculating, and design pressure ratings for E-Series windows and doors go to www.eaglewindow.com/wintelligence/design-pressure-estimator.aspx Check with your local building code official to identify and confirm compliance with local building code requirements. Parts Included (1) and Tools Needed Safety Glasses Flat Blade Screwdriver Needle Nose Pliers Finish Nailer (for monumental units only) Pliers (for monumental units only) Putty Knife (for monumental units only) Supplies Needed Denatured Alcohol Clean Cloth Windows and doors can be heavy. Use safe lifting techniques and a reasonable number of people with enough strength to lift, carry and install window and door products to avoid injury and/or product damage. Use caution when working at elevated heights and around unit openings. Follow manufacturers instructions for ladders and/ or scaffolding. Failure to do so may result in injury or death. Follow manufacturers instructions for hand or power tools. Always wear safety glasses. Failure to do so may result in injury and/or product damage. Andersen and all other marks where denoted are trademarks of Andersen Corporation and its subsidiary. 2013 Andersen Corporation. All rights reserved. BA Revised 05/06/13
1 Side Stop Putty Knife 2 Side Stop Pliers For Monumental Only For single and double hung units proceed to step 2. Pry interior side stop away from frame. Repeat on opposite side. Remove any nails from frame and interior side stops. Unlock window and raise bottom sash 4". 4 Inches 3 4 5 Bottom Sash Bottom Sash Single Hung and Monumental Only Rotate and hold lock handles toward center while tilting sash in 90 degrees. 6 6 Inches Pivot bottom sash to remove from window frame as shown. Place sash on clean flat work surface, exterior side up. For double hung units proceed to step 6. 7 Remove sash stop from the side jamb. Tilt Latches Tilt Latches Lower top sash 6. Slide tilt latches inward while tilting sash in 90 degrees. 2
8 9 Top Sash Pocket Cover Pivot top sash to remove from window frame as shown. Place sash on clean flat work surface, exterior side up. Grasp jamb liner pocket covers at bottom and pull outward and down from behind head stop to remove and save for reuse. 10 shoes are under high tension. Use flat blade screwdriver with long handle so that both hands can be used to release balance tension. Suddenly releasing balance shoe could damage window unit. 2nd Cam Flat Blade Screwdriver Cam in locked position Cam in unlocked (travel) position 1st Insert flat blade screwdriver into cam slot, apply firm downward pressure, and rotate 1/4 turn. Hold firmly allowing shoe to rise until it stops. Repeat for balances being replaced. 11 12 12 Inches Exterior Insert Sill Cushion Flat Blade Screwdriver Remove existing sill cushion and save for reuse. Slide outside side jamb liner inserts up 12. 3
13 14 Jamb Liner Head Stop Side Jamb Liner Remove side jamb liner working from bottom to top, prying jamb liner edge from frame to disengage as shown. Pull side jamb liner down slowly, while supporting head stop and remove from frame. Place side jamb liner on a clean flat work surface with balance side up. 15 Side 16 Clip Needle Nose Pliers Slide balance clip off side jamb liner. Remove balance and shoe from jamb liner pocket. 17 Tab 18 Tab Tab Tab Replace balance and/or shoe as required. Separate by sliding balance tab out of shoe. Reassemble balance and shoe by sliding balance tab into shoe. 4
19 20 Insert new balance assembly into side jamb liner pocket. Repeat for all balance/shoe assemblies replaced. Insert side jamb liner behind head stop. 21 22 Side Stop Position side jamb liner in frame, locking front lip behind interior side stop. Re-engage side jamb liner, working from bottom to top, pressing jamb liner edge into frame to engage as shown. 23 ed Position 24 Cam Exterior Insert Flat Blade Screwdriver Unlocked Position Insert flat blade screwdriver into cam and pull down until shoe is aligned with shoe on opposite side. Rotate cam 1/4 turn to lock. Slide outside side jamb liner insert down to sill. 5
25 26 Wide End Side Cutting Pliers Sill Cushion Clean Cloth and Denatured Alcohol Channel Sill Cushion Clean area with a clean cloth and denatured alcohol. Position wide end of sill cushion in jamb liner channel, adhesive side down, and press into place. 27 28 Tilt Latch s Pivot Pin Tilt Latches Rotate top sash to engage pivot pins into balance shoes of exterior channel. Push down until both pivot pins are fully engaged. 29 Tilt sash up, retracting tilt latches by sliding inward. Release tilt latches to re-engage sash in frame. Verify top sash operation. Repeat steps 27-28 if sash does not operate correctly. For double hung units proceed to step 30. 30 Beveled Beveled Side Side Head Stop Replace sash stop in the side jamb. Sash Stop Single Hung and Monumental Only Pocket Cover Channel Insert top of jamb liner pocket covers, beveled side toward exterior, into interior channel, sliding it up behind head stop. 6
31 32 Channel Pocket Cover Pivot Pin Press jamb liner pocket covers firmly into place, starting at top, zippering down full length. Rotate bottom sash to engage pivot pins into balance shoes of interior channel. Push down until both pivot pins are fully engaged. 33 34 Tilt sash up, retracting tilt latches by rotating lock handles toward center, then release lock handles to re-engage sash. 35 Verify sash operation. Repeat steps 32-33 if sash does not operate correctly. Close and lock sash. Sash balance and/or shoe replacement procedure is complete for single and double hung units. For monumental units proceed to step 35. Side Stop For Monumental Only Reapply interior side stop on frame. Repeat on opposite side. Fasten with finish nailer. Sash balance and/or shoe replacement procedure is complete for monumental units. 7