OTMSIG Implementing an Integrated Shipment Tracking and Tracing Solution at Mondelēz International Robert Owen 2014 OTM Conference
Track and Trace Agenda Introduction Objective and Fundamentals OTM Configuration Using the Track and Trace tool
Agenda Introduction
Background Robert Owen Supply Chain Mgt from Penn State University (1991) 20+ years in Transportation with Johnson & Johnson Microsoft Nabisco > Kraft (2001) > Mondelēz (2012) OTM Experience Since December 2012 Version 6.2.8 USA Canada Brazil (Single Instance) TNT project had help from
Background Mondelēz Our Power Brands (Represents ~60% of total revenue) Biscuits Chocolate Gum & Candy Beverages, Cheese & Dairy ~60% of Gum & Candy Revenue
Background Mondelēz Mondelēz International, Inc. (NASDAQ: MDLZ) -- one of the world s largest snacks companies Launched on Oct. 1, 2012, following the spin-off of North American grocery operations Mondelēz International holds the number one global position in Biscuits, Chocolate, Candy and Powdered Beverages as well as the number two position in Gum and Coffee. Global net revenues of ~ $35 billion Mondelēz International is a new company in name and strategy Mission is to create delicious moments of joy in everything we do
Background Mondelēz & OTM OTM at Mondelēz Purchased August 2005 Freight Pay 2006 Planning 2007 Carrier Portal 2009 Terra Forecasting 2011 Transportation Intelligence 2011 Track & Trace 2013
Agenda Objective and Fundamentals
Objective
Project Objective Project Goal Position Mondelēz Transportation to maintain a more PROACTIVE posture with actual, imminent or potential service failures Notify the business (and customers) of issues BEFORE being asked to explain Or simply ON TIME DELIVERY
Project Objective Exploit OTM Native Abilities Give transportation planners the tools to actively track their respective shipments underway Early action is key Goal is NOT to provide 100% shipment tracking or measure compliance Track the important service events not everything Design the solution using OTM s built in shipment status functionality and configuration options Use native OTM tools to tactically manage the process Utilize OTM reporting to monitor track and trace
Project Objective Communication, Communication, Communication Work with carriers to resolve missing and/or late events Input shipment tracking information when available Scrutinize target customers Identify and follow critical (HOT) orders and shipments Prioritize event scenarios and notify Customer Service and/or supply chain operations of service issues when necessary Improve service response
Project Objective Implementation Plan Process and Technical Design Complete February 2013 OTM Solution Design and Configuration March Beta Implementation and Process Modification March Solution Enhancement March Rollout, Training and Hypercare April
Fundamentals
Fundamentals General Construct 1 Track EDI Events Transportation 2 Identify Critical Orders Business Mondelēz Track & Trace 3 Communicate Transportation, Business & Carriers
1 Event Tracking
Event Tracking Mondelēz 214 Construct 214 OTM EDI Events 1 2 3 4 5 6 PICK UP APPT PICK UP ARRIVAL PICK UP DEPARTURE DELIVERY APPT DELIVERY ARRIVAL DELIVERY DEPARTURE
Event Tracking 214 Specifics CORE Mondelēz EDI 214 Statuses: (AA) PICK-UP Appointment (X3) Arrived at PICK-UP Location (AF) Actual PICK-UP (Departed) (AB) DELIVERY Appointment (X1) Arrived at DELIVERY Location (Actual Delivery) (CD) Departed DELIVERY Location
Event Tracking Target TNT Events 1 2 PICK UP APPT X PICK UP ARRIVAL PICK UP DEPARTURE Actual Delivery Actual Pick-Up DELIVERY APPT DELIVERY ARRIVAL X DELIVERY DEPARTURE 3 4
Event Tracking Slotting as Late OR Missing 1 MISSING Events Service Not At Risk YET Transportation Team Communicates with Carrier(s) Updates Tracking Events 2 LATE Events Service Failure OR At Risk Delivery Delays Appointment(s) or Actual Delivery Exceeded Business and/or Customers Notified
Event Tracking Late and Missing Missing Tracking Events Late Tracking Events 1 2 PICK UP APPT PICK UP DEPARTURE DELIVERY APPT DELIVERY ARRIVAL 3 4
2 Critical Shipments
Critical Shipments Tagging HOT Orders Concentrate on KEY Movements
Critical Shipments Tagging HOT Orders Give Transportation the ability to zero-in on BUSINESS CRITICAL shipments HOT Shipments ORDERS can be MANUALLY flagged as HOT SHIPMENTS containing HOT ORDERS will be flagged HOT Mondelēz Transportation manages the process with input from the business
Critical Shipments Tagging HOT Orders 1 Supply Chain Ops or Customer Service HOT ORDER! 2 Transportation Tags Order HOT 3 On OTM TNT Radar OTM On OTM Carrier Portal
3 Communication
Communication Events LATE Notify Customer Service Transportation Team Transmit OTM Notification Notify Supply Chain Contact Carrier Transportation Team Transmit OTM Notification MTEC Transportation Team OTM: Update Location Status Event Update Location Status Event OTM: Enter MTEC Event Carrier Action Or Carrier OTM: Enter Status Event OR Confirm or Re-Submit Status Event EDI: Submit Status Event
Communication Events MISSING Contact Carrier Transportation Team Update Location Status Event Or Carrier Confirm or Re-Submit Status Event
Communication Native OTM Functionality Use core OTM notification functionality
Agenda OTM Configuration
Config Event Scenarios
Event Scenarios Late & Missing Events GENERAL 1 LATE Events DELIVERY Appointment EXCEEDS Requested Delivery DELIVERY Actual EXCEEDS Delivery Appointment 2 MISSING Events No PICKUP Appointment -- Tender Accepted No DELIVERY Appointment -- Tender Accepted No Actual PICKUP -- Appointment PAST No DELIVERY Actual -- Appointment PAST
Event Scenarios Summary Missing Tracking Events Late Tracking Events EDI Events PICK UP APPOINTMENT PICK UP DEPARTURE DELIVERY APPOINTMENT DELIVERY ARRIVAL MISSING Post Tender Missing > Appt MISSING Post Tender MISSING > Appt LATE (LONG) > Requested LATE > Appt MISSING Pickup Appt MISSING Actual Pickup MISSING Delivery Appt LATE (LONG) Delivery Appt LATE Actual Delivery MISSING Actual Delivery
Event Scenarios Specifics A PICK UP APPOINTMENT PICK UP DEPARTURE DELIVERY APPOINTMENT DELIVERY ARRIVAL If Not Departed/Delivered Yet?? EVENT Missing? Pull the following Shipments into the Track and Trace space Missing PickUp Appointment (AA) 24 Hours Post Tender Accept Shipment Not Departed Shipment Not Delivered
Event Scenarios Specifics B PICK UP APPOINTMENT PICK UP DEPARTURE DELIVERY APPOINTMENT DELIVERY ARRIVAL If Not Delivered Yet? EVENT Missing? Pull the following Shipments into the Track and Trace space Missing Actual PickUp (AF) PickUp Appointment 4 Hours Past Shipment Not Delivered
Event Scenarios Specifics C PICK UP APPOINTMENT PICK UP DEPARTURE DELIVERY APPOINTMENT DELIVERY ARRIVAL If Not Delivered Yet? Pull the following Shipments into the Track and Trace space Late (Long) Delivery Appointment (AB) Appointment Exceeds the Requested Delivery Shipment Not Delivered EVENT Late (Long)? EVENT Missing? Missing Delivery Appointment (AB) 24 Hours Post Tender Accept Shipment Not Delivered
Event Scenarios Specifics D PICK UP APPOINTMENT PICK UP DEPARTURE DELIVERY APPOINTMENT DELIVERY ARRIVAL Pull the following Shipments into the Track and Trace space Late Actual Delivery (X1) Received 2+ Hours Past Delivery Appointment? Delivery Appt EXISTS EVENT Missing? EVENT Late (Long)? Missing Actual Delivery (X1) Delivery Appointment Exists and is 4 Hours Past
OTM Two Core Modifications
Managing TNT Core Modifications Event Tracking Transportation 1 2 New Event Statuses Manage the Process Tagging Critical Orders Business 2 HOT Orders (Shipments)
1 Event Statuses
Managing TNT New Event Statuses 1 2 Check Call COMPLETE Notification COMPLETE Carrier Contacted Check Call to carrier EDI details confirmed Necessary updates complete Indicates when complete Business Notified Business or customer has been notified Event scenarios which require notification established Indicates when complete Both fields can be referenced with REPORTS Also used to EXCLUDE certain shipments from TNT
Managing TNT New Event Statuses CONFIG 1 Create TWO new EVENT GROUPS 2
2 Critical Orders
Managing TNT Critical Orders CONFIG Order Releases User Defined Image User Action Set as HOT Order Update User Defined image Shipments Reference Number Updates Shipment RefNum
Managing TNT Tagging Critical Orders 1 2 4 3 User Action 1. Menu option: Order Release Screen Set 2. Select Order Release 3. Click on Actions 4. Option: Set as Hot Order
Managing TNT Critical Orders & Shpts CONFIG Create Shipment Reference Number
Managing TNT Critical Orders & Shpts CONFIG Agents 1 3 Tag Order Release 2 Set HOT Order Tag Shipment 4
Managing TNT Viewing Critical ORDERS Order Releases Screen Set SEARCH Results
Managing TNT Viewing Critical SHIPMENTS Shipments Screen Set RESULTS
Managing TNT Future Enhancement On Mondelēz Radar OTM On OTM Carrier Portal HOT Transmitted to Carrier TMS via EDI Highlighted in Carrier TMS OTM Carrier
Agenda Using the Track and Trace Tool
Using TNT Macro Design NEW FUNCTIONALITY Advanced Layouts Tactical LATE & MISSING Events NEW SAVED QUERIES Shipment Screen NEW REPORTS Late & Missing Summary Data Management
Using TNT Macro Design Advanced Layout Core TNT Tool NEW FUNCTIONALITY Advanced Layouts Tactical LATE & MISSING Events NEW SAVED QUERIES Shipment Screen NEW REPORTS Late & Missing Summary Data Management
Using TNT Advanced Layout Advanced Layout Menu Selection
Using TNT Advanced Layout LATE Events Tab Options (2) Late Event Scenarios (4) Missing Event Scenarios MISSING Events
Using TNT Advanced Layout CONFIG Saved Queries Reflect defined Event Scenarios Screen Set Used by Advanced Layout
Managing TNT Actions 1 2 3 User Action 1. View all 214 Status Events 2. Check Call & Notification Statuses 3. Manually Add a Location Status Event
Questions?