Quality Management Manual

Quality Management Manual Reference No. MM0001 Date October 2005 Page 1 Of 8 IT IS OUR QUALITY MISSION TO DO IT RIGHT THE FIRST TIME "SERVICE IS OUR BUSINESS MANDLAZI CIVILS AND CONSTRUCTION (PTY) LTD IS COMMITTED TO PROVIDE PRODUCTS AND SERVICES OF THE HIGHEST QUALITY AND INTEGRITY THAT WILL MEET ALL CUSTOMER EXPECTATIONS AND TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS. THIS MISSION IS A CONCERN OF THE WHOLE COMPANY. IT INVOLVES THE FULL COMMITMENT OF MANDLAZI CIVILS AND CONSTRUCTION (PTY) LTD MANAGEMENT AND THE SUPPORT OF ALL OUR STAFF. Quality Managers Paul Mandlazi/ R van der Westhuizen Date Nonhlanhla Mandlazi Financial Director Date Chief Executive Officer Mesh Mandlazi Date

Of 8 Content 1. PURPOSE... 3 2. VISION... 3 3. MISSION... 3 4. ABBREVIATIONS... 3 5. Related documents... 3 6. COMPANY PRINCIPLES... 4 7. QUALITY MANAGEMENT SYSTEM REPRESENTATIVES... 4 8. MANAGEMENT RESPONSIBILITY... 4 9. CUSTOMER FOCUS... 5 10 PLANNING... 5 10.1 Responsibility, authority and communication... 5 10.2 Management representative... 5 10.3 Internal Communication... 5 10.4 Management review... 5 10.5 Resource management... 5 11. Human Resources...5

Of 8 1. PURPOSE This manual fulfills the commitment of the company to quality management system in compliance with ISO 9001:2000, and serves as the roadmap document for the Mandlazi Civils and Constructions (Pty) Ltd. quality management system. Clauses under 7.3 Design and development of ISO 9001:2000 are excluded in relation to the scope of the business. Mandlazi Civils and Construction (Pty) Ltd does not do design, customer does. 2. VISION To be the first choice provider of civil, maintenance and construction related infrastructure solutions. 3. MISSION We apply our knowledge and skills to develop, renew and maintain civils and construction related infrastructure projects. Through service excellence, we ensure that our clients maintain a competitive advantage over its competitors. The black economic empowerment base of Mandlazi Civils and Constructions (Pty) Ltd. is impeccable. We prefer to prosper on the basis of professionalism and performance. We bring to the table excellent skills in all areas of our operations. We are a team oriented company thus ensuring that our decision making criteria are always in the best interest of our clients, staff and off course all stakeholders. 4. ABBREVIATIONS QMS Quality Management System 5. Related documents MM0002 MM0003 MM0004 MM0005 MM0006 MM0007 MM0008 MM0009 Quality Management Policy Control of documents and records Procedure for Controlling of Non-Conformance Product and Services Corrective and preventive action procedure Internal audit procedure Control of Non-conformance Report Form Control of Non-conformance Report Register Customer Feed back Form

Of 8 MM0010 MM0011 ISO 9001 Bush clearance and vegetation maintenance Concrete Standard as the Requirement of SABS 1200 GB Quality Management System 6. COMPANY PRINCIPLES Plan Do Check Act Select the problem/process that will address the first and describe the improvement opportunity. Describe the current process surrounding the improvement opportunity Describe all of the possible causes of the problem and agree on the root cause(s) Develop an effective and workable solution and action plan, including targets for improvement Implement the solution or process change. Review and evaluate the result of the change. Reflect and act on learnings. 7. QUALITY MANAGEMENT SYSTEM REPRESENTATIVES A member of management is appointed as the QMS Representative. QMS Representative has the duty to ensure the continual maintenance and improvement of the QMS, reporting to top management on its performance and need for improvement of QMS. QMS Representative in turn appoints Representatives for each Area to support in the fulfillment of the QMS. 8. MANAGEMENT RESPONSIBILITY Management will show its commitment by: Provide evidence of its commitment to quality management system and continual improvements Establishing company s quality objectives and goals. The importance of meeting customer as well as statutory and regulatory requirements is communicated throughout the company. Conduct management reviews. Ensure the availability of resources.

Of 8 9. CUSTOMER FOCUS We will ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction 10 PLANNING Contracts planning shall be carried to meet all customer requirements, and quality objectives. 10.1 Responsibility, authority and communication Responsibility and authorities shall be defined and communicated within the company. 10.2 Management representative One of the top managers will be appointed (irrespective of other responsibility) to ensure that processes needed for quality management system are established, implemented and maintained. Report to top management on the performance of the quality management system and any need for improvement and promote the awareness of customer requirements throughout the company. 10.3 Internal Communication Communication processes shall be established to communicate the objectives and goals of the company. 10.4 Management review Management review will be held at planned intervals, to ensure continuing suitability, adequacy and effectiveness of the quality management system. 10.5 Resource management The management shall determine and provide the resources needed : To implement and maintain the quality management system and continually improve its effectiveness and enhance customer satisfaction by meeting the requirements. 11. Human Resources Management will provide education, training, skills required for personnel work that affecting quality. Provide and maintain infrastructure needed as well as working environment.

Of 8 Report back the progress and problems to QC and the Customer Contract from customer Planning Yes Evaluate capability No Subcontract Do site visit arrange commence date and arrange access for staff and execute Final product Customer Monitor and support Measure Customer satisfaction

Of 8 COMPANY IS INVOLVEMENT IN THE FOLLOWING MAINTENANCE OF VEGETATION Grass cutting, bush clearing. Landscaping, tree cutting and pruning CIVIL ENGINEERING Civils, Engineering and construction Bulk earthworks Concrete Structures Municipal Infrastructure Upgrading and maintenance of existing facilities Roadworks SERVICES Civil Engineering Structural/Bridges Pipelines Water Geotechnical Architecture Quantity Surveying Project Management Contract Management Construction Management Construction Services Maintenance Services Supply of GSM towers Transport services Supply of telecoms equipment STEEL STRUCTURES Fabrication Corrosion protection Erection Rehabilitation and Maintenance Plant shutdown Demolitions, assembly and dissamblies CONSTRUCTION AND MANAGEMENT Telkom infrastructure construction Railway Construction Electrical Construction Pipeline Construction Civil Construction Steel construction Infrastructure Maintenance

Of 8 TELKOM INFRASTRUCTURE CONSTRUCTION Laying of any size pipelines Construction of any size and shape of manholes Hauling of cable, both copper and optic fibre Painting and terminating of both types of cables Constructing any type of overhead cable route Internal cabling of any size building and town house complex Computer cabling and networking WE ALSO SPECIALISE IN ACCESS NETWORK PLANNING Exchange planning Backbone route planning Planning of distribution networks RAILWAY CONSTRUCTION Construction and rehabilitation of railway lines, sidings etc. Using mechanised or large labour intensive methods. PIPELINE CONSTRUCTION Construction of any pipeline with special emphasis on water, sewerage and industrial ELECTRICAL CONSTRUCTION A comprehensive range of electrical services including electrification of powerlines, power distribution and lighting and distribution CIVILS CONSTRUCTION Construction and rehabilitation of earthworks bridges structures, roads an other civil engineering works. STEEL STRUCTURES Fabrication, corrosion, protection, strengthening and erection of warehouses, steel bridges and structures. Adding to this list the supply and construction of GSM