Mgig d opimizio spcs Of h lcommuicio work Olf Prsiwicz Ericsso Bord Mmbr Wojcich Smoczyński Mgr Mgd Srvics RWCE 2013-10-22 Pg 1
Prov idusry ldrship i Mgd Srvics-globlLy Expric from mor h 370+ Mgd Srvics corcs Mgig works h oghr srv ovr 1 billio subscribrs Mor h 20,000 opror sff i-sourcd o Ericsso Cpbiliy of mgig muli-vdor d muli-chology works Ovr 50% o-ericsso 2013-10-22 Pg 2
srvics Soluio Frmwork Srvic Fucios Dsig & Pl Build Fild oprio s Oprios Mgm Opr Nwork oprio Domis Plig / Egirig Dploym Opimizio Applicios Dvlopm & 3 rd Lvl Suppor Tchology Igrio Cusomr Problm Mgm Fild Srvics Srvic & Rsourc Fulfilm 2d Lvl Oprios 1s Lvl Oprios Hlp Dsk Nwork Cusomr Prmiss Eqm. Ousid Pl Accss (mobil & fixd) Trsmissio Circui & Pck Cor Srvics Vlu Addd Srvics Srvic Dlivry Plform Co Srvics BSS & OSS Busiss Suppor Srvics Erpris Srvics Srvic & Nwork Mgm Ericsso provids E2E Srvics Cpbiliy 2013-10-22 Pg 3
Vimplcom, Russi Th Compy Provids voic d d srvics hrough rg of wirlss, fixd, d brodbd chologis udr h "Bli", "Kyivsr", "djuic", Wid, "Ifosrd" Mobilik, Lo, bgllik, Tlcl, d Djzzy brds. Oprs i Russi, Ukri, Kzkhs, Uzbkis, Tjikis, Armi, Gorgi, Kyrgyzs, Cmbodi, Los, Algri, Bgldsh, Pkis, Burudi, Zimbbw, Crl Afric Rpublic, Ily d Cd, covrig ol populio of bou 767 millio popl 214 millio mobil subscribrs worldwid Cusomr drivrs Icrs oprig fficicy Effcivly opimiz coss d work mgm by rsfrrig h work mic d suppor o Ericsso. B bl o focus o busiss dvlopm, improv h quliy of srvics for hir cusomrs d provid ddiiol quliy srvics. Wh w providd Ericsso will mg boh fixd d mobil work oprios o VimplCom's bhlf mor h 10,000 bs sios i 41 ciis, s wll s ovrsig mor h 10,000km of opicl rspor cbls d xsiv fixd work cross Sibri d h Urls i Russi. Ericsso will b rsposibl for work oprios d fild mic for civ d pssiv work compos, for h opror's mobil, fixd d rspor works. Si Ifr Mg m 2G, 3G, CDMA, Si Ifr Cor work Trs work & OFC Accss work Srgy Opriol Pl & Egirig Opimizio Build Fild oprios Opr Nwork oprios 2013-10-22 Pg 4 Opror rsposibiliy Ericsso rsposibiliy
Ciy of Hudiksvll, Swd Th Cusomr Swdish muicipliy wih 37,000 ihbis 20,000 of h ihbis r locd i rurl rs A idusril cr for orhr Swd Hos of ldig rsrch cr for fibr chology Busiss suppor sysm Srgy Dsig Pl Build Fild oprios Opr Nwork oprios Cusomr drivrs Brodbd for ll coomicl growh Cos ffici dlivry of mulimdi srvics Srgh R&D cpbiliis i fibr opics Op up h ciy work o rc srvic providrs Srvic work Cor work Trs work Wh w providd 7-yr mgd srvics corc for Ziius, sigd i 2009 Icludig build d mgm of op ccss work Firs corc for xpsio d oprio of ciy work Accss work Opror rsposibiliy Ericsso rsposibiliy 2013-10-22 Pg 5
2013 2013 2013 W grow log wih you Hisory milsos 2006 Firs i ms corc sigd 2010 i ms corc EXTENSION 2008 NOC IN E/// WARSAW 2012 NEW NETIA ms corc 2013-10-22 Pg 6 2013 NEW NO KATOWICE 2006 2006 2006 2006 2007 2007 2007 2007 2008 2008 2008 2008 2009 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013
Nwork OPERATIONS MAIN Procsss i OPERATIONS NETWORK OPERATIONS CENTER (NOC /FO) 1s Lvl Oprios Cusomr ORDERS CENTER (COC) Busiss d ADV Srvics VOICE d MASS Srvics BB AND MASS SERVICES 2d Lvl Oprios NETWORK OPERATIONS CENTER (NOC/BO) Srvic DELIVERY & PROVISIONING CENTER (SPDC) Sdrd DELIVERY NON-Sdr DELIVERY COORDINATION 2013-10-22 Pg 7 STANDARD MAINTENANCE STANDARD SERVICE DELIVERY Spcil Projcs
Srvic Dlivry Mgr(s) Srgy & Commi Mrkig & Offr Mgm Srvic Dvlopm & Mgm Rsourc Dvlopm & Mgm Supply Chi Dvlopm & Mgm Srgic d Erpris Plig D p l o y Ifrsrucur m Lifcycl Mgm Srvic & Oprios Cpbiliy Dlivry (SD&M-ILM) Rsourc & Oprios Cpbiliy Dlivry (RD&M-ILM) Erpris Effcivss Mgm P l i Produc Lifcycl Mgm g & D s i g Srvic Dvlopm & Rirm (SD&M-PLM) Rsourc Dvlopm & Rirm (RD&M-PLM) Erpris Risk Mgm Mgm & Corol R d i Oprios Suppor d Rdiss s s Cusomr Rlioship Mgm Srvic Mgm & Oprios Rdiss (SM&O-OSR) Rsourc Mgm & Oprios Rdiss (RM&O-OSR) Supplir / Prr Rlioship Mgm Hum Rsourc Mgm C o f i g u r i o M g m Srvic Cofigurio & Acivio (SM&O-F) Rsourc Provisioig & Allocio o Srvic Isc (RM&O-F) F u l o r M m Fulfillm Assurc Billig c g m M Srvic Problm Mgm (SM&O-A) Rsourc Problm Mgm (RM&O-A) S/P Problm Rporig & Mgm (S/PRM-A) Rsourc Quliy Alysis, Acio & Rporig (RM&O-A) S/P Prformc Mgm (S/PRM-A) P r f Srvic Quliy g Alysis, Acio & Rporig m (SM&O-A) Srvic D Collcio, Alysis & Corol (SM&O-AB) Rsourc D Collcio, Alysis & Corol (RM&O-AB) D C o l l c i o F M, P M,. MS Dlivry Corrsos Mhods Procsss & Procdurs Mgm & Corol MS TOP Srvics Mgr (VP Srvics) Busiss Accou Soluios Corol mgr Mgr mgr (KAM) HR mgr MS Oprio Plig Dploym Fild Oprios & Dsig Pl/Dsig Projc Dploym Projc(s) Ivory Rgiol Spr pr Fild Oprios Dispch fucio (Work Forc mgm) MSIP Fild Fild chicis chicis Fild Oprios Plig & Dsig CrNwork Rollou / SI/Advic Spok Hub NOC Fro Offic Egir(s)/ Shif ldr Tchici(s)/ Shif ldr Oprios Tools/Sysm Suppor Admi(s) EDM(s) Bck Offic Sysm Egir(s) Nwork Oprios Cr Srvic Egir(s) SI Cr BLUEPRINT Popl & Orgizio Sysms & Tools NOB MSDP 2013-10-22 Pg 8
Our fiv lvrs of cos rducios Sff opimizio Work uomio Off shorig Cosolidio 3rd pry goiios 2013-10-22 Pg 9
ficil impc of ousourcig Nwork dvlopm Nwork O&M Srvic dv/bss Si Coss Cusomr mgm Trmils Trm. & romig OPEX Prly ddrss d 14.0% 0.7% Sff opimizio + 1.6 p.p. EBITDA 0.5% Work uomio 0.6% Off-shorig 0.5% 0.6% Cosolidio of oprios 3 rd Pry goiio s 11.1% -21% Mrkig d sls Ohr/G&A Ow oprios Wih ousourcig Svig 21 prc of ddrssbl opx for high-growh mrk opror 2013-10-22 Pg 10
Prr o lvrg your busiss Exsiv xpric > mor h 15 yrs of mgig muli-vdor d muli-chology works ficil sbiliy > srog Oprig icom d csh flow MARKET LEADER IN Mgd srvics > +370 Mgd Srvics corcs, srvig works of bov 1 billio subscribrs 2013-10-22 Pg 11
2013-10-22 Pg 12