Smallworld Training Course Catalogue

Smallworld Trainin Course Cataloue

Smallworld Trainin Courses Contents Reional offices...5 Smallworld Product Trainin Paths...6 Trainin Courses for Smallworld Core Spatial Technoloy (CST)...9 CST: Foundation...10 Usin CST...11 CST: Maik Prorammin...12 CST: Data Modellin...13 CST: Application Development...14 CST: Fast Track...15 CST: Smallworld 4 Update (Developers)...16 CST: Smallworld 4.1 Update on Astec s MDT (Maik Development Tools)...17 CST: System Administration...18 CST: Database Administration...19 CST: Administration...20 CST: Confiuration (ACE, Styles, Authorisation, XML)...21 CST: XML Confiuration...23 CST: Desin Manaer Administration...24 CST: Desin Manaer User...25 CST: Usin Spatial Intellience...26 Desinin and Manain Smallworld Field Information System...27 Trainin Courses for Smallworld GeoSpatial Server (GSS)...28 Geo Spatial Server (GSS): Administration...29 Geo Spatial Server (GSS): Development...30 Trainin Courses for Smallworld Internet Application Server (SIAS)...31 SIAS: Administration...32 SIAS: Client...33 SIAS: Developer...34 Trainin Courses for Smallworld Network Inventory Products Suite...35 Physical Network Inventory/Loical Network Inventory Overview...36 Usin Smallworld Physical Network Inventory...37 Usin Loical Network Inventory...39 Loical Network Inventory Confiuration...40 Pae 2

Network Inventory Gateway: Physical Browser...41 Wireless Network Inventory User...42 Trainin Courses for Office Suite Products...43 Electric Office (EO): User...44 Electric Office (EO): Administration...45 Global Transmission Office (GTO): Administration...46 Global Transmission Office (GTO): User...47 Gas Distribution Office (GDO): User...48 Gas Distribution Office (GDO): Administration...49 Trainin Courses for Field Force Automation...50 Field Force Automation (FFA): Overview Courses...51 O - 100 - FFA Systems and Solutions Overview...51 O - 122 Wireless Workforce Manaement (WWfM): Introduction...51 O - 123 Service Portal: Overview...51 O - 131 DocuShare Overview...52 O - 211 Service Workflow: Overview...52 O - 241 Mobile Computin Platform (MCP): Overview...52 O - 251 econtract: Overview...53 O - 261 easset: Overview...53 O - 271 erepair Overview...53 Field Force Automation (FFA): Business...54 B - 212 Service Workflow: Implementations...54 B - 221 Service Intellience: KPI Set-Up...54 B - 222 Service Intellience: KPI Definitions...54 B - 232 Interation Server: Business, Implementations...55 B - 237 FFA Alerts: Standard and Confiured Alerts...55 B - 238 FFA Alerts: Standard Workforce, Manaement System, Alerts...55 B - 252 Service Portal: Implementations...56 B - 255 User Defined...56 B - 273 Wireless Workforce...56 B - 276 Wireless Workforce Manaement (WWfM): Customer RMA...57 B - 277 Scheduler Optimizer: Confiuration and Execution...57 B - 279 Wireless Workforce Manaement (WWfM): Customer Service Representative (CSR)...57 B - 281 Wireless Workforce Manaement (WWfM): Mobile Field Enineer...57 B - 286 Wireless Workforce Manaement (WWfM): Messain...58 B - 362 Depot Repair: Supervisor...58 B - 363 Depot Repair: Employee...58 B - 365 Train-the-Trainer...59 Field Force Automation (FFA): Technoloy...60 T - 100 FFA System Administration...60 T - 102 Technoloies Overview...60 T - 103 Installations and Confiurations...60 T - 104 Technical Administration...60 T - 212 Service Workflow: Implementations...61 T - 218 FFA Object Model...61 Pae 3

T - 220 WWfM: JSP Customization Overview...61 T - 223 Service Intellience: Advanced KPI Definitions...61 T - 239 FFA Alerts: Customized Workforce Manaement System Alerts...62 T - 243 FFA Mobile Computin Platform...62 T - 247 Mobile Computin Platform (MCP): Technical Foundations...62 T - 256 User Defined Capabilities: User Defined Queries (UDQ s)...63 T - 257 User Defined Capabilities: User Defined Lists (UDL s)...63 T - 278 Service Scheduler Technical Overview...63 T - 280 Appointment Bookin Confiuration...64 T - 365 erepair Confiuration and Customization...64 T- 388 FFA UI Customization, Localization, and Business Lanuae...64 Field Force Automation (FFA): Administration...65 A - 100 FFA System Administration...65 A - 202 FFA Application Monitorin...65 A - 242 Mobile Computin Platform (MCP): Administration...65 A - 244 FFA Purin and Archivin...65 A - 252 econtract: Administration...66 A - 262 easset: Administration...66 A - 283 Service Portal: Administration...66 A - 364 erepair Administration...66 Field Force Automation (FFA): Client...67 S - 100 FFA Client: Fundamentals...67 S - 101 FFA Client: Access and Naviation...67 S - 291 FFA Client: System Administration...67 Pae 4

Reional offices ASIA PACIFC Australia, New Zealand and Asia Pacific Reions EMEA Cambride, Enland Ratinen, Germany Madrid, Spain Capelle, The Netherlands Brussels, Belium INDIA GE Enery Level 10, Lumley House 7 City Road Auckland Auckland New Zealand GE Enery Elizabeth House 1 Hih Street, Chesterton Cambride, CB4 1WR United Kindom GE Enery Germany GmbH Daniel-Goldbach-Straße 17-19 40880 Ratinen Germany Smallworld GE Enery Power Systems España, S.A. Calle Josefa Valcarcel, 26 - Edificio Merrimack III 28027 Madrid Spain GE Enery Netherlands BV Rietbaan 4 2908 LP Capelle aan den Ijssel The Netherlands GE Enery Siebeponiswe 9 Eupen B-4700 Belium apswtrainin@e.com +64 (9) 363-1745 dlenery.emea.swtrainin@e.com +44 1223 449478 jeanettte.hain@e.com +49 2102 108304 joseluis.arcia@e.com +34 915 870 595 lia.driesen@e.com +31 10 264 0543 lia.driesen@e.com +31 10 264 0543 dlenery.india.swtrainin@e.com +91 80 4204 0103 Pae 5

Smallworld Product Trainin Paths Introduction GE Enery offers its customers a full array of trainin courses for standard Smallworld products and most of its out-of-the-box applications. A reular schedule for most of these courses is offered at our trainin facility in Cambride, UK. Sessions in any of the courses can also be arraned on demand both in our trainin facility and at customer sites. The standard Smallworld trainin courses are based on the functionality of the standard products Smallworld Core Spatial Technoloy, Smallworld Internet Application Server (SIAS) and Smallworld Spatial Intellience (SI). Courses are based around the example applications and demonstration databases provided with these products, without the addition of any customer-specific functionality. Pae 6

Trainin paths Smallworld trainin courses can be arraned in a number of trainin paths, which would typically correspond with the intended functions of your trainees. The followin trainin paths are available for manaers, end users, application administrators, system analysts, application developers and confiuration specialists: Trainin path Supervisor or manaer End user Application Administrator System Analyst Application Developer Recommended courses Foundation FFA supervisor or manaer: O-100 FFA Systems and Solutions Overview, 0-122 WWfM Introduction Usin Core Spatial Technoloy, Spatial Intellience User FFA End User: O-100 FFA Systems and Solutions Overview, O - 123 Service Portal: Overview, O - 241 MCP: Overview, and the respective Business courses, for instance B - 281 WWfM: Mobile Field Enineer for a mobile End user Foundation, System Administration, Database Administration FFA Application Administrator: O-100 FFA Systems and Solutions Overview, T - 100 FFA System Administration, T - 103 Installations and Confiurations, T - 104 Technical Administration, T - 243 FFA Mobile Computin Platform, T - 278 Service Scheduler Technical Overview, A - 202 Field Force Automation Application Monitorin, A - 242 Mobile Computin Platform (MCP): Administration, A - 244 Field Force Automation Purin and Archivin, S - 291 Field Force Automation Client: System Administration Foundation, Data Modellin, Database Administration FFA System Analyst: O-100 FFA Systems and Solutions Overview, 0-122 WWfM Introduction, B - 212 Service Workflow: Implementations, B - 232 Interation Server: Business, Implementations, B - 252 Service Portal: Implementations, B - 255 User Defined, B - 277 Scheduler Optimizer: Confiuration and Execution Foundation, Data Modellin, Maik Prorammin, Application Development, Fast Track (includin Foundation, Data Modellin, Maik Prorammin, Application Development) SIAS (Smallworld Internet Application Server) courses FFA Application Developer, suested path: O-100 FFA Systems and Solutions Overview, T - 102 Technoloies Overview, T - 218 FFA Object Model, B - 232 Interation Server: Business, Implementations, T - 212 Service Workflow: Implementations, T- 220 WWfM: JSP Customization Overview, T - 247 Mobile Computin Platform (MCP): Technical Foundations Pae 7

Application Confiuration Specialist Partners Foundation, Confiuration FFA Application Confiuration Specialist: O-100 FFA Systems and Solutions Overview, S - 100 Field Force Automation Client: Fundamentals, B - 255 User Defined, T - 256 User Defined Capabilities: User Defined Queries (UDQ s), T - 257 User Defined Capabilities: User Defined Lists (UDL s), B - 221 Service Intellience: KPI Set-Up, B - 237 Field Force Automation Alerts: Standard and Confiured Alerts Fast Track (includin Foundation, Data Modellin, Maik Prorammin, Application Development), Confiuration, Administration, SIAS FFA for Partners suested path: O-100 FFA Systems and Solutions Overview, 0-122 WWfM Introduction, T - 100 FFA System Administration, T - 103 Installations and Confiurations, B - 232 Interation Server: Business, Implementations, B - 252 Service Portal: Implementations, B - 255 User Defined, B - 277 Scheduler Optimizer: Confiuration and Execution Pae 8

Trainin Courses for Smallworld Core Spatial Technoloy (CST) Pae 9

CST: Foundation Example Cambride Database Application The Foundation Trainin course provides a eneral overview of various parts of Smallworld Core Spatial Technoloy. Most of the topics described in this course are covered in much reater depth in other specific trainin courses. 3 days Anyone who requires an overview of Smallworld Core, such as users, confiurers, database administrators, data modellers, developers of Smallworld applications, manaers and prospective Smallworld customers Basic computin skills Objectives Become familiar with usin Smallworld Core as a user Gain a basic knowlede of how to confiure the user environment for Smallworld applications Understand the main functions of database administration Explore some basic Smallworld Maik commands, and create some Maik objects Gain experience of remote access to a Smallworld application server, throuh use of Smallworld Spatial Intellience and/or Smallworld Internet Application Server Modules Welcome Introduction Usin Smallworld Core Spatial Technoloy Gettin started Objects and eometry Queries and analyses Layouts Confiurin the user environment Database administration Data modellin Introduction to Maik Smallworld Spatial Intellience Smallworld Internet Application Server Example Administration Application For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 10

Usin CST Example Cambride Database Application The Usin Smallworld Core Spatial Technoloy Trainin course teaches new users how to use Smallworld Core Spatial Technoloy 3 days New users of Smallworld Core Basic computin skills Objectives Start and end a session Display and naviate views Create objects and edit object eometry, by usin the trail and snappin Understand topoloy, and check and edit topoloical connections Use the Explorer and scrapbook Query and analyse data Produce layouts The Smallworld Explorer Modules Introduction Gettin started Help Menus and toolbars The view Object Control Objects Manain versions Options The trail Draftin and dimensions Editin objects Transforms Joins between objects Topoloy Explorer Queries Analysis Layouts For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 11

CST: Maik Prorammin Smallworld Core Spatial Technoloy is written in the powerful Smallworld Maik lanuae. The Maik Trainin course provides an introduction to the Maik lanuae and some of the system objects defined in Smallworld Core. It introduces the structure of an installed product and the customisation of an application that is, makin small chanes in existin functionality and user interface. seen by an interactive user, and how to provide additional resources to customise a user interface Maik-based User Interface Example 4 days Software enineers who are followin the full Smallworld customisation proramme Smallworld Core Spatial Technoloy Foundation Trainin A minimum of two years experience with a procedural or object-oriented prorammin lanuae such as C++ or Java Objectives Learn Maik syntax Understand the concepts underlyin object-oriented prorammin Write, compile and debu Maik code Use the GNU Emacs editor and the Class Browser Classify methods and classes usin prama statements Gain knowlede of the physical architecture of the Smallworld system and key objects Understand how resources are used in a session to provide all text and buttons Modules Introduction System rationale The Maik lanuae Maik Objects Collection classes Object inheritance Graphical user interface Accessin the database Product structure Debuin Topoloy Conclusion For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 12

CST: Data Modellin The Data Modellin Trainin course provides an introduction to data modellin usin Smallworld Core Spatial Technoloy, which is an extension of conventional relational database desin. Geometry is introduced as an additional data type, and spatial and topoloical relations are added to the familiar cardinal relations. The course uses the Smallworld Case Tool, which is the recommended user interface for the system desiner. The practical sessions radually build up a simple Water Data Model, to demonstrate specific aspects of data modellin. 3 days System Analysts and Prorammer Analysts who will be followin the full Smallworld software development proram System Architects and Desiners who need to know what can be accomplished within Smallworld Core Smallworld Core Spatial Technoloy Foundation Trainin Basic computin experience at desin or prorammin level The three facets of a GIS Real world Underlyin data model Buildin objects Road objects Electricity objects Attributes Alphanumeric Geometry Relationships to other objects Modules Attributes Alphanumeric Geometry Real world seen by a GIS user Relationships to other objects 23 25 27 Introduction and overview The Case Tool Smallworld architecture User objects User interface Geometry overview Acme Turbines Ltd Attributes Alphanumeric Geometry Relationships to other objects Topoloical eometry and manifolds Join relationships Rasters TINs Data model interity System performance World of eometry Geometry Modellin External data GE Enery 13 Objectives Understand the key concepts of desinin a database within the Smallworld environment Become familiar with the Case Tool Gain experience of GIS data modellin as an extension of conventional database desin For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 13

CST: Application Development The Application Development Trainin course provides an introduction to the development of customised applications based on Smallworld Core Spatial Technoloy. 5 days Application developers who are followin the full Smallworld customisation proramme Smallworld Core trainin courses: Foundation, Maik, Data Modellin (or equivalent experience of usin Maik and the Case Tool) A minimum of two years experience with a procedural or object-oriented prorammin lanuae such as C++ or Java Objectives Develop an application based on Smallworld Core, with interactive access to the functionality Confiure the user interface to an application, to include providin alternative ways of accessin existin functionality and providin access to new functionality Learn advanced aspects of the Maik lanuae necessary for controllin an application Use the Case Tool to define the data model for a Smallworld dataset, includin custom behaviour for user objects Learn advanced techniques for accessin datasets in a Smallworld database, includin loadin data, creatin eometry and storin it in a dataset Use and confiure tools such as the Editor Manaer and Smallworld Explorer which are interal parts of Smallworld Core Customise the Style system for user objects and eometry types Application Framework Architecture Application (ui_framework) Pluin Modules Actions Introduction Pluin Databus (producers,consumers) Editor/Dialo (ui framework ) Actions.databus.my_databus Pluin Pluin Products, imaes and sessions Application framework architecture GUI confiuration Viewin and manain maps Spatial contexts GUI containers and controls Creatin a database Maik control statements XML data loader Database operations Core pluins Methods for the data model Methods for styles For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 14

CST: Fast Track This two-week intensive course is intended to cover the three trainin modules necessary for application developers. It encompasses the Foundation, Maik and Application Development courses. See the descriptions for these individual courses for details. 10 days Software enineers who will be followin the full Smallworld customisation proramme Those who want to attend the course should be experienced software enineers with a stron prorammin backround, preferably includin an object-oriented lanuae such as C++, Java or Smalltalk Objectives Achieve the objectives of the three standard courses (Foundation, Maik, Application Development) Modules Most of the modules included in the Foundation, Data Modellin, Maik and Application Development courses will be covered in this fast-track course For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 15

CST: Smallworld 4 Update (Developers) Example Professional Application This course provides an overview of key parts of Smallworld Core 4 and of chanes occurred since versions 3.2, 3.2.1 and 3.3. 4 days Developers of applications based on Smallworld Core Manaers, DBAs, SysAdmins, and others can also attend the course but may not benefit fully from the modules presented Previous experience of Smallworld Core as an application developer, with knowlede of Smallworld Maik Modules The course content includes the followin modules: Overview Keyboard shortcuts Installation Installin Smallworld Core Spatial Technoloy Database uprades Products and Modules Application framework architecture Draw and hihliht Database access Goto and spatial contexts Desin patterns PNI product uprade: case study User interface Widets Object editors Keyboard interaction Other new features in version 4 Authorisation Conflict dialo box Desin Clerk Dimensionin Draftin Help Layouts Smallworld Explorer Themes Application Framework Architecture Application (ui_framework) Actions Pluin Pluin Databus (producers,consumers) Editor/Dialo (ui framework ) Actions.databus.my_databus Pluin Pluin Additional modules coverin chanes introduced at releases 3.2 and 3.3 are also available. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 16

CST: Smallworld 4.1 Update on Astec s MDT (Maik Development Tools) This course provides an overview of key parts of Smallworld Core 4 and of chanes occurred since versions 3.2, 3.2.1 and 3.3. Desin patterns PNI product uprade: case study Example Professional Application 5 days Developers of applications based on Smallworld Core Previous experience of Smallworld Core as an application developer, with knowlede of Smallworld Maik Modules The course content includes the followin modules: Overview MDT Maik Development Tools Installin Workin with projects Editin code Workin in team Runtimes & Sessions Keyboard shortcuts Installation Installin Smallworld Core Spatial Technoloy Database uprades Products and Modules Application framework architecture Draw and hihliht Database access Goto and spatial contexts User interface Widets Object editors Keyboard interaction Other new features in version 4 Authorisation Conflict dialo box Desin Clerk Dimensionin Draftin Help Layouts Smallworld Explorer Themes Application Framework Architecture Application (ui_framework) Actions Pluin Pluin Databus (producers,consumers) Editor/Dialo (ui framework ) Actions.databus.my_databus Pluin Pluin For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 17

CST: System Administration To realise the full performance that users expect, installations of Smallworld Core Spatial Technoloy require reular maintenance. The System Administration Trainin teaches students how to administer a Smallworld Core installation. Manae access to Smallworld databases Back up Smallworld databases The Module Manaer 3 days Personnel responsible for performin Smallworld system administration tasks There are no mandatory prerequisites. Ideally, students should have experience of: Usin Smallworld applications, such as the example Professional and Administration applications delivered with Smallworld Core System administration (Windows or UNIX) Smallworld Maik Objectives Confiurin Group Access Rihts Install Smallworld products Confiure a Smallworld Core installation Build and maintain imaes Modules Introduction Product installation Product confiuration User confiuration Emacs and Maik Loadin products and modules Applications and user interfaces Imaes Dataset Controller Security Releases, uprades and patches Plottin Other facilities Imaes for application servers Authorisation Backup and interity Problem solvin and disaster recovery For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 18

CST: Database Administration Three-tier architecture cachin The Database Administration Trainin course explains the concepts of a Smallworld database, and reinforces database administration (DBA) skills throuh lessons, discussion tasks and hands-on exercises. 5 days LAN Web server Web browsers and other clients Persistent cache files Smallworld Internet Application Server WAN Multiple in-core caches Master files Smallworld Datastore Server Database Administrators (DBAs) Other personnel responsible for performin the Smallworld DBA function Smallworld Core Spatial Technoloy System Administration Trainin Practical experience of performin DBA tasks A basic knowlede of Smallworld Maik is also useful Objectives Understand how a Smallworld database operates Plan strateies for maintainin a database Perform core DBA activities such as backin up, compressin and restructurin a database, to ensure data is maintained and optimised Modules Introduction Version manaed datastore Multi-user workin Smallworld Datastore Server Manain the database Monitorin performance Backup and interity Problem solvin and disaster recovery Superfiles Workin top Persistent cache Manain remote data Extracts Replicas Plannin, strateies and recordin External databases Rasters Manain lare databases Data model evolution GE Enery 6 For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 19

CST: Administration The Administration Trainin course covers fundamental architectural concepts of Smallworld databases, throuh to the main steps necessary to perform reular database, application and software installation maintenance, throuh lessons and hands-on exercises. 3-5 days, dependin on required modules Smallworld System Administrators Smallworld Database Administrators (DBAs) Smallworld Core Spatial Technoloy Foundation, or equivalent practical experience of usin Smallworld software Basic knowlede and experience with the Maik prorammin lanuae Practical experience of performin system and database administration tasks Objectives Install Smallworld products Confiure a Smallworld Core installation Build and maintain imaes Manae access to Smallworld databases Back up Smallworld databases Understand how a Smallworld database operates Plan strateies for maintainin a database Perform core DBA activities such as backin up, compressin and restructurin a database, to ensure data is maintained and optimised Three-tier architecture cachin Modules LAN Web server Web browsers and other clients Persistent cache files Smallworld Internet Application Server WAN Multiple in-core caches Master files Smallworld Datastore Server GE Enery 6 Product installation Product confiuration User confiuration Loadin products and modules Applications, user interfaces and imaes Dataset Controller Releases, uprades and patches Plottin Security and Authorisation Version manaed datastore Smallworld Datastore Server Manain the database Monitorin performance Backup and interity Problem solvin and disaster recovery Superfiles, workin top, and manain lare databases Persistent cache Remote data, extracts and replicas Plannin, strateies and recordin External databases Data model evolution For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 20

CST: Confiuration (ACE, Styles, Authorisation, XML) The Style Desiner The Confiurin Smallworld Core Spatial Technoloy 4 trainin course illustrates all confiuration aspects of Smallworld Core Spatial Technoloy 4. 4 days Confiurers of Smallworld Core Smallworld Foundation Basic Maik prorammin Objectives After the course, students shall have understandin and practical experience of: Workin with application framework imaes Confiurin an application usin tools such as the ACE and XML confiuration files Confiuration of multiple object visualisation throuh the use of the ACE, the Style System, system resource files Confiuration of tables, alphanumeric and eometric attribute throuh the Authorisation System Aspects of an application which are confiurable via XML Buildin imae and application modules Confiurin an application Analysin an application confiuration Confiuration troubleshootin Adaptin existin applications to different user requirements System Themes Authorisation System Scale confiuration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 21

Object confiuration Coordinate system Object properties Modules Introduction Overview and definitions ACE, includin Display styles Style roups Object confiuration System Bookmarks System Themes Extensible enumerators Style System and the Style Desiner Authorisation System XML, includin Basic XML introduction Application confiuration Pluins Object Editor Explorer Core Pluins Layouts, printin and plottin Spatial contexts Base Applications Special Applications Keyboard confiuration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 22

CST: XML Confiuration Example Cambride Database Application The XML Confiuration in Smallworld Core Spatial Technoloy 4 trainin course illustrates all possibilities of throuh XML in Smallworld Core Spatial Technoloy 4. 3 days Confiurers of Smallworld Core Smallworld Foundation Basic Maik prorammin Objectives After the course, students shall have understandin and practical experience of: Aspects of an application which are confiurable via XML Buildin imae and application modules Confiurin an application Analysin an application confiuration Confiuration troubleshootin Adaptin existin applications to different user requirements The Smallworld Explorer Modules Installation and database uprade SWAF user interface in CST 4 Overview and definitions Products and modules Brief overview of XML Applications Pluins Core pluin: Editor Manaer Core pluin: Explorer Core pluin examples Layouts Spatial context Keyboard confiuration Help system Usin base applications Special applications For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 23

CST: Desin Manaer Administration Confiuration Tools Menu This course is desined to instruct end users on how to confiure Smallworld Desin Manaer for use in an operational environment. The course focuses on the confiuration of Desin Manaer and Desin Layout tools parameters. Smallworld Core confiuration issues are also covered. 2-3 days The course is desined for administrators and developers who will be involved in confiurin Desin Manaer for use in a workin environment. Desin Manaer User Objectives Followin the course, students should have: Familiarity with Desin Manaer concepts. A knowlede of how to confiure Desin Manaer The ability to create and modify Desin Layout Tools (Wizards) An understandin of how to confiure compatible units and condition factors Modules Introduction Confiuration Assistant Sidebar Tabs Job Scheduler CASE apply Wizard Confiuration Compatible Units Job Settins Default Attributes Condition Factors WMS Administration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 24

CST: Desin Manaer User This course is desined to instruct end users on how to use Smallworld Desin Manaer in performin their jobs. The course covers the creation and manaement of jobs and desins, as well as the use of desin layout tools to create and edit the network assets stored in a Smallworld database. Use of these tools is illustrated in relation to process flows and scenario based workflows as found in distribution centres. The course includes an overview of the use of standard Smallworld functionality in conjunction with Desin Manaer. 2-3 days The course is desined for end users, typically enineers and desiners, who are responsible for desinin and updatin utility network and work manaement systems There are no mandatory prerequisites for this course. Ideally students should have experience of: Objectives Smallworld Core functionality Experience of usin a GIS Experience in enineerin and/or distribution desin Followin the course, students should have: Familiarity with Desin Manaer concepts. A basic knowlede of the available manipulation tools An understandin of the use of desins and jobs Modules The use of Desin Layout Tools The use of these facilities in conjunction with typical work flows Desin Manaer sample database Introduction to Desin Manaer Startin Desin Manaer, and Overview of Main GIS Window Smallworld functionality embedded in Desin Manaer Creatin and Manain Jobs and Desins Desin Layout Tools (DLT) Usin the Desin Browser Compatible Units AVA s Point Span Editor Usin the Analysis menu Condition Factors Work Scenario exercise Plottin Options Help For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 25

CST: Usin Spatial Intellience The Usin Spatial Intellience Trainin course introduces Smallworld Spatial Intellience. The overview section provides a eneral introduction to the features of Smallworld Spatial Intellience, and the scenarios provide practice in usin these features throuh a series of realistic step-by-step tasks. 3 days New users of Smallworld Spatial Intellience Basic computin skills Objectives Open and create projects Work with maps, layers and the leend Add data to maps and modify styles for the data Slice, filter, chart and autolabel data Add drawin objects to maps Query data Analyse spatial relationships Create layouts for printin Create textual reports usin Crystal Decisions Crystal Reports Modules Overview Scenario 1: Makin and printin a map showin the accessibility of hospitals to schools Scenario 2: Creatin maps to show population variations Scenario 3: Manain utility assets plannin water main repairs Scenario 4: Notifyin customers affected by planned repairs For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 26

Desinin and Manain Smallworld Field Information System The Desinin and Manain Smallworld Field Information System trainin course provides: An overview of Smallworld Field Information System Guidance on how an oranisation can implement a field system usin the software Instructions on how to install, administer and maintain a field system Instructions on how to customise and distribute client field applications The course also covers the installation, administration and maintenance of Smallworld Task Manaement, specifically how it is used as part of a Smallworld Field round trip system. 4 days Database administrators (DBAs) Personnel responsible for customisin and confiurin field applications GIS analysts, administrators and developers IT manaers Business analysts Smallworld Core Spatial Technoloy Foundation Trainin Some experience with XML, and ideally some experience of Java Objectives Smallworld Field Information System Customise field applications Build data server and extract server imaes, and confiure extract servers Build profiles based on user requirements Use the Profile Builder and Extract Manaer tools Schedule extraction and desin effective extract deployment strateies Create and use tasks, and import them into Smallworld Task Manaement Implement round trip data flow between the main database and field computers Modules Welcome Introduction to Smallworld Field Information System Installin Smallworld Field Information System Lookin at profiles and extracts Desinin profiles for users Desinin field applications Database administration 1 Task manaement Database administration 2 For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 27

Trainin Courses for Smallworld GeoSpatial Server (GSS) Pae 28

Geo Spatial Server (GSS): Administration This course is desined to instruct students in installin, manain and monitorin a GSS installation, includin the facilities of the GSS Administration console. The course covers common administration tasks such as creatin new GSS users alon with less common tasks such as confiuration of map layer and cache settins. The delivery model is an instructor led hands-on course and as such requires a classroom environment suitable to support the number of users attendin the course, with one workstation per individual. 4 days This course is intended for system administrators who are responsible for providin service-based access to a Smallworld installation. Required: Familiarity of Smallworld Core Spatial Technoloy Familiarity with confiurin and usin a J2EE application server such as JBoss Smallworld system administration experience, includin setup of ACE and Authorisation databases Some familiarity with controllin a Smallworld session from the command line. Objectives Followin the course, students will be able to: Install GSS and run a demo system Understand how to build and confiure a system for your own database Create and confiure users Monitor your system and perform admin tasks Confiure layers in the database and create cached maps Understand server farms and use GSS in more complex environments Modules Introduction to the course Smallworld GeoSpatial Server administration Installin Smallworld GeoSpatial Server Connector and Aents Confiurin the database Roles and users Confiurin Plottin and Resources Tasks, Monitors and Alerts Cachin and rollforward Localisation Server farms and complex environments Dimensionin Confiuration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 29

Geo Spatial Server (GSS): Development This course is desined to instruct students developin a custom business service and providin web services to access existin business services. The addition of new services in the EIS and middle tiers is covered, usin example services delivered in the GSS Development Examples layered product. The delivery model is an instructor led hands-on course and as such requires a classroom environment suitable to support the number of users attendin the course, with one workstation per individual. 4 days Objectives Followin the course, students will be able to: Add new business services to the middle and EIS tiers of a GSS installation Access a database: o Use URNs for accessin database objects o Return records as a service result Interact with standard GSS services and state of user's session Add web service access to an existin business service, usin code-first or contract-first development Enterprise Application Server This course is intended for application developers who will provide new business services to access new or existin functionality in the EIS tier, or who will provide new web services to access existin business services in the middle tier. Required: GSS Administration course Smallworld system administration experience, includin setup of ACE and Authorisation databases. Familiarity with Java, confiurin and usin a J2EE application server such as JBoss, experience with a J2EE development environment such as Eclipse. Familiarity with application development in Core Spatial Technoloy, includin Maik prorammin experience. Modules Introduction to the course GSS for developers Introduction to GSS EJB Service Development Explorin the GSS Development Environment The Messae EJB Service Service writin topics Service chainin Geometric input to the EIS tier Introduction to web services Writin sinple web services Web service topics For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 30

Trainin Courses for Smallworld Internet Application Server (SIAS) For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 31

SIAS: Administration The SIAS Administration Trainin course provides an introduction to the Smallworld Internet Application Server product, coverin its principal features, architecture, installation and the confiuration of the system, includin confiurin and buildin map caches to support client applications. Students will install their own Smallworld Internet Application Server product, and build a Service Provider imae aainst the trainin database. 3 days System administrators, who will install, maintain and monitor installations of Smallworld Internet Application Server based applications To obtain maximum benefit attendees need to have knowlede of the followin: Smallworld Database Administration XML Prior knowlede of J2EE application servers such as JBoss is also useful Some knowlede of the Smallworld Maik prorammin lanuae, and basic system administration tasks such as buildin imaes, is required Objectives Followin the course, attendees should have: Knowlede of Smallworld Internet Application Server architecture. A knowlede of administrative tasks required to support a SIAS installation An understandin of confiuration and maintenance of SIAS map caches An understandin of the different types of client solutions that can be developed, and the suitability of each type for particular applications The attendee will be able to: Modules Confiure a SIAS system, includin both Application Server and EIS tiers; Install and confiure the Smallworld Internet Application Server product The Administration Console Introduction to SIAS Administration Installation Confiurin the Aents and Connector Confiurin the Database for SIAS SIAS System Confiuration Overview Users and Roles Tasks and Monitors Cachin and Rollforward Searchin and Locators Plottin and Resources Locale Server Farms and Complex Environments For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 32

SIAS: Client The SIAS Client loin screen The SIAS Client trainin course illustrates all user aspects of the client application delivered with Smallworld Internet Application Server 4.1. 1 day SIAS Users SIAS Administrators Basic computin skills Objectives After the course, students shall have understandin and practical experience of: Workin with the Smallworld Internet Application Server Client application Usin the display controls to decide which objects are displayed in the map, and save custom settins Usin the SIAS Client different operational modes Browse database tables usin the Query Tool Trace network assets throuh the Network Tracin Tool Use the trail to spatially restrict your queries Display object attributes Exportin records to other applications Printin and plottin Troubleshootin The SIAS Client application in full screen mode Modules Introduction Overview and definitions Maps and Tools Network Trace Tool Workin with object data Printin maps Searchin Troubleshootin For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 33

SIAS: Developer The Smallworld Internet Application Server (SIAS) Developer trainin course provides an introduction to extendin a standard Smallworld Internet Application Server product. This is effected by addin custom business services, by confiurin the standard SIAS Client to modify the appearance and behaviour of the user interface and by addin new user interface modules to the standard SIAS Client. 4 days (combined service and client threads) The course is intended for software developers who will add new services or user interface features to a standard SIAS system Those attendin the course must have: a minimum of two years experience with an object oriented prorammin lanuae such as C++, Java or similar, or with a procedural prorammin lanuae such as C experience of installin, settin up and usin a standard SIAS system Java prorammin knowlede JBoss application server knowlede basic knowlede of JavaServer Faces (JSF) and JavaServer Paes (JSP), toether with HTML and JavaScript specific trainins: Objectives Smallworld Internet Application Server 4.1 Administration Smallworld Core Spatial Technoloy Maik Prorammin After followin the course, service developers shall be able to: Add new business services to a SIAS installation In their Maik service, access the database of the session, use URNs for database objects and return records in a service response Interact with standard SIAS services, and with the state of the user's session Return results to the client application, includin records from the database, an updated map and additions to the state of the user s session After followin the course, client developers are able to: Make chanes to the appearance and behaviour of the standard SIAS Client Add new user facilities, to interact with the modules of a standard client and to access a new business service The Administration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 34

Trainin Courses for Smallworld Network Inventory Products Suite Pae 35

Physical Network Inventory/Loical Network Inventory Overview PNI demonstration database The Physical Network Inventory/Loical Network Inventory Overview Course provides a eneral overview of Physical Network Inventory and Loical Network Inventory. It forms a prerequisite for all other Physical Network Inventory courses. 3 days The course material is intended for the followin audience: users confiurers database administrators data modellers manaers Basic computin skills Objectives Followin the course, students should have: Familiarity with Physical Network Inventory concepts A basic knowlede of the available manipulation tools An understandin of database queries Loical Network Inventory overview Modules Introducin Physical Network Inventory Overview Gettin started Work orders Chanin the view Objects and eometry The trail and eometry Information retrieval Manipulatin and creatin objects Bill of Materials Specifications Schematics Plottin Conflict detection and resolution Land Base Introducin Loical Network Inventory Introducin Telecommunications (optional) For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 36

Usin Smallworld Physical Network Inventory The course normally includes the followin four modules: Introducin Physical Network Inventory; Cable Routin; Rack Mounted Equipment; Fibre Optics. Some additional modules are also available for coaxial cable, copper cable and the line of count mechanism. The introduction provides a eneral overview of PNI functionality. The cable routin module teaches how to route any type of overhead and underround cable structure. The RME module teaches how to plan, desin and maintain inside-plant rack mounted equipment. Subsequent modules model and maintain various network types. 5 days Place buildins and equipment Enter specifications Associate specifications Assemble and place RME templates PNI demonstration database PNI internal world: Naviatin RME internals Users (All modules) Confiurers (Introduction) Administrators (Introduction) Data modellers (Introduction) Manaers(Introduction) Initially no experience of Smallworld Core product or any application is required. After the introduction all subsequent modules require the introduction. All modules related to cable media require knowlede of the introduction and cable routin modules Modules For a complete list of the content of the PNI modules see the next pae Objectives For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm After the courses, the student will be able to: Construct aerial and underround routin conduits, ducts and manholes Route and connect cables Smallworld Core Spatial Technoloy Pae 37

Introducin Physical Network Inventory Introduction Overview Gettin started Desin Jobs Chanin the view Objects and eometry Trail and eometry Information Retrieval Manipulatin objects Desin Reports Specifications Schematics Plottin Conflicts Landbase Cable Routin Introduction Strand and structure Viewin strand and structure Conduits and ducts Rack Mounted Equipment Introduction Suested RME Implementation Manain hubs Manain MDU s Manain terminal enclosures Placin RME RME Templates Creatin equipment connections Manain RME records Viewin RME installations RME specifications Fibre Optics Introduction As Built placement Placin a hub Placin fibre routin Fiure of eiht / slack loop Optical splice closure Optical node Fibre connections Understandin optical internals Splice closure internals Optical node internals Tracin fibre networks Fibre bundle number schemes Fibre bundle and sheath specifications Fibre equipment specifications Optical node specifications Optical property specifications Additional exercises Coaxial Cable Introduction Manain Sementation As-Built Draftin and association conventions Postin RF as-built Equipment Network Tracin Specification Manaement Amplifier Specifications Distribution Equipment Specifications Optical Node Specifications Coaxial Power and Monitor Specifications Coaxial Specifications Setup Basic Coaxial device Specifications Makin Port Associations Copper Cable Introduction Placin copper cable Copper splice setup Placin copper cable related objects Copper line of count Throws and ripples Manain in-line equipment Terminal enclosures placement Creatin interface roups CRV setup Telephone number assinment Port association setup Copper connections Tracin the Network Generatin copper reportin Copper specifications Optional parts Line of Count Schematics Radio transmission For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 38

Usin Loical Network Inventory The Usin Loical Network Inventory trainin course teaches students how to use Loical Network Inventory to create a loical model of a telecommunications network and how to route loical circuits over the iven facilities. Plannin and administration of loical connections are also covered. Students will be tauht how to use Loical Network Inventory in a variety of situations. Durin this course, they will build simple telecommunications networks based on PDH, SDH, ATM and DWDM technoloies, and route circuits across these network. The startin point is a preconfiured but empty Loical Network Inventory database. 4 days New users of Loical Network Inventory There are no mandatory requirements for this course. Ideally students should have experience of: Objectives Core Spatial Technoloy Physical Network Inventory Telecommunications industry Create the network infrastructure for a synchronous or asynchronous network usin service ports, network elements, facilities, rins and subnetworks Associate network elements and service ports with rack mounted equipment (RME) in physical locations, both manually and automatically. Route simple and complex circuit paths over the network, makin use of existin 'bearer circuits' where appropriate Build resilient circuits usin the protection and diversity mechanisms Create raphical representations of the network as eoraphical schematics and circuit path schematics as a routin aid Use various administrative features of Loical Network Inventory Reconise and resolve typical troubleshootin issues Modules Introduction Introducin telecommunications (optional) Introducin Loical Network Inventory Network Elements and Service Ports Associatin NE s and SP s with RME Router and Viewer Creatin facilities Geo schematics Creatin rins Creatin subnetworks Creatin circuits Circuit path schematics Protection Diversity Batch operations Advanced troubleshootin (optional) Circuit administration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 39

Loical Network Inventory Confiuration Confiuration Data The Loical Network Inventory Confiuration course teaches students how to confiure Loical Network Inventory. The trainin also contains some tasks that involve usin Loical Network Inventory to route circuit paths. Students will learn how to confiure an empty Loical Network Inventory database; they will then be able to dianose and overcome problems that relate to confiuration settins. 3 days Confiurers of Loical Network Inventory There are no mandatory requirements for this course. Ideally students should have experience of: Objectives Core Spatial Technoloy Physical Network Inventory Telecommunications industry By the end of the course, students will be able to: Plan a network confiuration that models the real world rules used by their oranisation Implement that network confiuration Test the Loical Network Inventory confiuration by routin circuit paths Modules Introduction Introducin telecommunications (optional) Introducin Loical Network Inventory User Interface Confiuration Type Metadata Confiuration Rules Channels Quad rules and routin rules Lifecycle Protection Diversity Dense Wave Division Multiplexin Dumper and Loader For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 40

Network Inventory Gateway: Physical The Network Inventory Gateway Physical Browser trainin course illustrates all user aspects of the web interface to Physical Network Inventory. Browser Usin the connectivity diaram, examinin structures and connectivity, viewin fibre connectivity and tracin Printin and plottin Usin tasks Sketchin 1 day Network Inventory Gateway Users Physical Network Inventory Users Those attendin the course should have some previous experience of Physical Network Inventory Modules The User Interface and Online help System The menu and Toolbar Usin and savin bookmarks Object Lister and Object Details Overview and Object View Trail tab The Find tab and Query Wizard Connectivity and Tracin Printin and Plottin Tasks and Redlinin Objectives After the course, students shall have understandin and practical experience of: User interface and the help system Usin the menu and toolbar, selectin objects, zoomin and pannin the map Usin and savin bookmarks Usin the object lister, selectin objects, findin objects, exportin to external applications, viewin object details, hihlihtin, o to, internal views Usin the overview tab Usin the object view tab, display location, displayin internals, send to map Trail tab interface, multiple trail points Usin the find tab and the query wizard For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 41

Wireless Network Inventory User The Profiler Tool Wireless Network Inventory (WNI) enhances the functionality of Physical Network Inventory (PNI) to provide for in depth modellin of wireless transmission equipment. The course focuses on usin Wireless Network Inventory and Internal Capacity Manaement for manain physical space and capacity thresholds. 2 days The course will be of interest to users and confiurers of Wireless Network Inventory and Internal Capacity Manaement Course is aimed at users who are competent with Physical Network Inventory, so the Physical Network Inventory User Course is a pre-requisite for this course. Ideally students also should have experience of: Objectives Smallworld Core Spatial Technoloy Telecommunications industry By the end of the course, students will be able to: Plan a wireless network that models the real world Analyse line of siht between transmitter locations Ascertain optimal positions for point-tomulti-point transmitters Define wireless routes Manae physical telecoms capacity and set thresholds on available space. Modules Introduction Buildins and Towers Platforms and Mountin Frames Mountin Poles and Pole Spaces Cable manaement Radio Systems Coverae, Cell and Fault Objects Microwave Radio Routes Profiler Tool PTMP Transmitter Search Wizard Floor and Rack Space Manaement New Inventory Objects (Co-locations, Suites, Air-conditionin and power units) Power Consumption Thresholds Reportin Specifications and confiurin thresholds For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 42

Trainin Courses for Office Suite Products Pae 43

Electric Office (EO): User This course is desined to instruct end users in usin EO to add, correct, analyse, report and plot eospatial electrical distribution and transmission network data. The delivery model is an instructor led handson course and as such requires a classroom environment suitable to support the number of users attendin the trainin, with one individual per workstation. 3 days Anyone who requires a thorouh understandin of the Smallworld Electric Office functionality, such as EO users, confiurers, database administrators, data modellers and manaers, and for prospective Smallworld customers. Required: Basic computin skills Ideally students also should have experience of: Objectives Smallworld Core Spatial Technoloy Electricity Industry Become familiar with Smallworld Electric Office as a user Insert new Electric facilities into the GIS Modify existin GIS data while maintainin network connectivity Build new Electric networks Test interity of Electric networks Update Phasin of conductors Create analysis reports based on Electric data Example of Electric Office Application Modules Welcome Inventory Reporter Quick Find Object Editors Area Calculator Line Lenth Calculator Manain External Files Bulk Update Network Trace QA/QC Where Am I? Thematic Mappin Audit History Distributions Operations Transformer Load Map Grid Plottin Workflow Manaer For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 44

Electric Office (EO): Administration This course is desined to instruct students in the use of the confiuration modules included with the Electric Office product. These modules are used to modify or enhance the client s EO implementations. The delivery model is an instructor led hands-on course and as such requires a classroom environment suitable to support the number of users attendin the course, with one workstation per individual. 1 day This course is intended for power users or Smallworld administrators, who are responsible for modifyin and enhancin the confiuration (includin business rules, annotation, additional tables and stored paths for multiple applications) of the client EO implementations. This trainin may also be applicable to IT personnel if they are tasked with Smallworld confiuration. Required: Familiarity with Core Spatial Technoloy and / or EO recommended Understandin of Smallworld CASE tool, includin how to perform CASE Applies Smallworld system administration experience, includin setup of ACE, Style and Authorisation databases Some Maik prorammin experience Familiarity with Electric industry business rule requirements Objectives Followin the course, students will be able to: Install the EO application Query Alternative chanes Create / modify object annotation Create / modify business rules and understand how these rules influence other functions such as annotation Set up Quality Control Rules Accessin EO Confiuration Modules Modules Welcome Installation QA/QC Administration Version Manaement Business Rule Manaer Annotation Manaer Audit History Archive Workflow Manaer Data Model Dimensionin Confiuration For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 45

Global Transmission Office (GTO): Administration The Global Transmission Office Administration trainin course provides instruction on maintainin and confiurin the GTO imae in a production environment, includin trainin in PODS 1 days Administrators who are responsible to maintain Global Transmission Office imaes in a production environment. GTO User trainin Smallworld System Administration Smallworld Database Administration Recommended: Maik prorammin lanuae Objectives Confiurin and maintainin GTO imaes Creatin Themes Usin the Annotation Manaer Usin the Business Rule Manaer Buildin Networks Usin PODs Modules Trainin materials are currently bein developed for this course. Modules will be listed once the materials have been completed. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 46

Global Transmission Office (GTO): User The Global Transmission Office User trainin course provides instruction in all of the modules included in the GTO product. 3 days Users who are responsible to maintain Global Transmission information in the Smallworld GIS Usin Smallworld Core Spatial Technoloy Objectives Use Hih Consequence Area analysis to run what-if scenarios Use Dynamic Sementation Use Linear Referencin Use Alinment Sheets Use the Productivity Pack modules Alinment Sheet Modules HCA Analysis Alinment Sheets Linear Referencin Pipe Sement Station Viewer Auto Stationin Lifecycle Status Pipe Facility Manaement CIS Viewer Cathodic Protection Manaer Enhanced Editor Functionality Quickfind Audit History Templates and Confiuration Multimedia Viewer Batch Update Map Grid Plottin Version Manaement add-ons Network Trace Network Builder Layout Enhancements For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 47

Gas Distribution Office (GDO): User This course is desined to instruct end users in usin GDO to add, correct, analyse, report and plot Gas Distribution GIS data. Import survey data Route Manaer Module The delivery model is an instructor led hands-on course and as such requires a classroom environment suitable to support the number of users attendin the trainin, with one individual per workstation. 3 days This course is intended for end users who are responsible for creatin Gas distribution desins, correctin existin Gas information, verifyin network connectivity and creatin as outae scenarios includin information on affected customers. In some cases, it is appropriate for IT support personnel to attend this trainin to better understand the end user requirements and functionality Required: Usin Smallworld Core Spatial Technoloy course, Knowlede of Gas Distribution industry procedures Objectives Followin the course, students will be able to: Insert new Gas facilities into the GIS Modify existin GIS data while maintainin network connectivity Build new Gas networks Build Cathodically Protected areas Quickly analyze outaes and locate valves to be closed Prepare compliance-related reports Maintain leak status, history and query tools Plan routes for inspections,meter readins Modules Introduction to GDO Object Editors Theme Displays Cathodic Protection Gas Outae Analysis Survey Point Manaer Route Manaer Customer Usae Reporter QA/QC Inventory Reporter Leak Analysis Network Builder Network Trace Bulk Update Event and Audit History Map Grid Plottin For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 48

Gas Distribution Office (GDO): Administration This course is desined to instruct students in the use of the confiuration modules included with the Gas Distribution Office product. These modules are used to modify or enhance the client s GDO implementations. The delivery model is an instructor led handson course and as such requires a classroom environment suitable to support the number of users attendin the course, with one workstation per individual. 1 day This course is intended for power users or Smallworld administrators, who are responsible for modifyin and enhancin the confiuration (includin business rules, annotation, additional tables and stored paths for multiple applications) of the client GDO implementations. This trainin may also be applicable to IT personnel if they are tasked with Smallworld confiuration. Required: Familiarity with Core Spatial Technoloy and / or GDO recommended: Some Maik prorammin experience Familiarity with Gas Distribution industry business rule requirements Objectives Followin the course, students will be able to: Query Alternative chanes Create / modify object annotation Create / modify business rules Set up application variables for multiple implementations (e. testin, production, etc.) Add custom tables to datasets Modules Accessin GDO Confiuration Modules Introduction to GDO Administration Annotation Manaer Business Rule Manaer Application Variables Table Code Lookup Version Manaement For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 49

Trainin Courses for Field Force Automation Pae 50

Field Force Automation (FFA): Overview Courses These courses are eneral, and normally do not require any prerequisites or prior experience. O - 100 - FFA Systems and Solutions Overview : 1 day This course presents on hih level overview of the components of a FFA Systems and solutions, includin: Field Force Automation Service Portal Service Intellience mservice Gateway Service Workflow Interation Server FFA Application Products Wireless Workforce Manaement erepair Service Scheduler Service Supply Chain Contract This class should be taken as an introduction to FFA Systems and Solutions. You should take this course if you will be involved at a hih level with the implementation of a FFA System or if specific detailed trainin on FFA Solution components will be taken. This course is frequently iven as a system introduction prior to the Implementation Confiuration Workshops, and serves as a first time introduction to FFA Systems and Solutions to customers and partners. If you will be involved in the implementation of a FFA system, or define or manae end-user and customer requirements and will not be takin additional detailed trainin, you should consider S - 101 as an alternate to this course. O - 122 Wireless Workforce Manaement (WWfM): Introduction : 1 day This course provides an overview of the FFA Wireless Workforce Manaement product. Topics include: Wireless Workforce Manaement Introduction Administration Mobile Field Enineer (FE) Dispatch Board Service Scheduler This course is desined to provide only a brief introduction to FFA Wireless Workforce Manaement Components and Solutions. It is not recommended for any individuals who will either directly use or be involved in the implementation of a FFA System and Solution. This course miht be appropriate for customer personnel not directly impacted by FFA Solution implementation. O - 123 Service Portal: Overview : 0.5 day This course provides an overview of the FFA Service Portal product. Topics include: Interfaces Environment For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 51

This course is desined to provide only a brief overview to FFA Service Portal. It is not recommended for any individuals who will either directly use or be involved in the implementation of a FFA Service Portal Solution. This course miht be appropriate for customer personnel not directly impacted by FFA Service Portal implementation. O - 131 DocuShare Overview : 0.5 day This course presents an overview of the Xerox DocuShare product that is used internally by ViryaNet, and can be confiured to provide documentation access and archives throuh the FFA Service Portal. Topics include: Collections Files Permissions This course is desined to provide only a brief overview and introduction to DocuShare. For detailed trainin, Xerox (the DocuShare vendor) should be contacted. All FFA resources should take this course. This course miht also be appropriate for customer personnel who will be accessin documentation usin DocuShare. O - 211 Service Workflow: Overview : 1 day This course provides an overview of the FFA Service Workflow. This course serves as a detailed introduction to the FFA Service Workflow system. Topics include: Service Workflow Editor Service Workflow Monitor Executin and Debuin Workflow Implementations This course should be taken by anyone who needs an overview of FFA Service Workflow solutions and implementations.all FFA Technical resources and Business Analysts should take this course O - 241 Mobile Computin Platform (MCP): Overview : 0.5 day This course provides an overview of the functionality and architecture of the FFA Mobile Computin Platform (MCP). Topics include: MCP Architecture MicroServer Connection Server ChannelServer ApplicationServer MCP Process Flow Business Analysts, Technical Consultants, and Customers should take this course. Anyone who will be involved in definin and/or implementin a FFA MCP implementation will require this backround. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 52

O - 251 econtract: Overview : 1 day This course provides an overview of the functionality and architecture of the FFA econtract System. The econtract Overview provides a Web based Contract Manaement and Entitlement System. Topics include: econtract Architecture econtract Process Flow econtract User Interfaces Business Analysts, Technical Consultants, and Customers should take this course. Anyone who will be involved in definin and/or implementin a FFA econtract implementation will require this backround. O - 271 erepair Overview : 0.5 day This course describes the set-up and functionality of the FFA erepair System. Topics include: erepair Process Workflow erepair Process setup (statuses, events, workstations) Business Analysts involved in implementin Field Force Automation erepair Supervisor functions should take this course.. O - 261 easset: Overview : 1 day This course provides an overview of the functionality and architecture of the FFA easset System. The easset Overview provides a Web based Asset Manaement System. Topics include: easset Architecture easset Data Structure easset Process Flow easset User Interfaces Business Analysts, Technical Consultants, and Customers should take this course. Anyone who will be involved in definin and/or implementin a FFA easset implementation will require this backround. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 53

Field Force Automation (FFA): Business These courses are intended primarily for Business Analysts who will be involved in the implementation of a Field Force Automation system. Certain courses may require Overview level classes, but otherwise it is assumed that Business Analysts resources will meet any other necessary prerequisite as a function of their job assinment. B - 212 Service Workflow: Implementations : 3 days This course provides the development and implementation details necessary to use the FFA Service Workforce) product to build and execute a process workflow template. Topics include: Service Workflow Editor Workflow Steps Initiation of a Workflow Process Workflow Tokens Buildin a Enlish workflow template Service Workflow Monitor Workflow process initiation, debu, and execution This course requires O - 211 as a prerequisite. This trainin will include sinificant hands-on exercises and requires all participants have access to a FFA System, includin the Workflow Editor Java Administration Tool the FFA Service Portal, and Call / Action / Event processin. A Java backround, and knowlede of the FFA Object Model may prove helpful. The course will develop an Enlish Version of a new workflow. This course should be taken by anyone who will implement a FFA Service Workflow solution, or who will use one. All FFA Technical resources and Business Analysts should take this course B - 221 Service Intellience: KPI Set-Up : 1 day This course will present on overview of the architecture and components of the FFA Service Intellience Solution includin: Usin Key Performance Indicator (KPI) Templates Definin KPI Display Prototypes and Displays KPI Alerts and Messain User Personalization of KPIs This course should be taken by anyone who will be involved with the implementation of FFA System Service Intellience Key Performance Indicators. Note that this class and B 222 are usually iven as a 2-day class. B - 222 Service Intellience: KPI Definitions : 1 day This course will present the methods and implementations required to define Key Performance Indicators templates, prototypes, and user displays. Topics include: Definin dimensions and alerts Buildin KPI Templates Buildin KPI Displays Implementin KPIs For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 54

This course should be taken by anyone who will need to desin new FFA Service Intellience KPIs. Note that this class and B 221 are usually iven as a 2-day class. B - 232 Interation Server: Business, Implementations : 1 day This course covers the basic components of the FFA Interation Server. This course serves as a detailed overview of the FFA Interation Server (API Server). Topics include: Interation Server Services Interation Server Adaptors Architecture Definin New Interation Server Services Developin New Interation Server Interfaces Anyone who will be involved in definin a FFA Interation Server interface to a leacy or third party software system will require this backround. B - 237 FFA Alerts: Standard and Confiured Alerts : 1 day This course will present the basic Field Force Automation Alert functionality, includin the confiuration (usin the Field Force Automation Java GUI tools, and the FFA Service Portal) and access of alerts. Topics include: Definin KPI Alerts Definin Service Portal Alerts Confiurin Call / Action Alerts Confiurin Alerts on the My-News Channel This trainin will include sinificant hands-on exercises and requires all participants have access to a FFA System, includin the KPI Java Administration Tools and the FFA Service Portal. More advanced alerts processin (Workforce Manaement System Alerts) are presented in the FFA Trainin Courses B-238: Field Force Automation Alerts: Standard Workforce Manaement Alerts and T-239: Field Force Automation Alerts: Customized Workforce Manaement Alerts. Business Analysts involved in desinin and specifyin implementin FFA Service Portal Alerts should take this course. B - 238 FFA Alerts: Standard Workforce, Manaement System, Alerts : 1 day This course will provide the processes and procedures that will enable the propaation of the standard Field Force Automation Alerts that are defined and propaated based on Workforce Manaement Service Request Status and Service Level Areements. It is recommended that the FFA Global Education Trainin Course S 100 Service Client Fundamentals is attended prior to takin this course. Topics include: Definin Workforce Manaement Alerts Referencin: Service Request Status For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 55

SLA s Alert Receivers Dispatch Board Updates This trainin will include sinificant hands-on exercises and requires all participants have access to a FFA System, includin the FFA Service Portal and the Field Force Automation Client. This course should be taken by FFA and customer technical resources who are involved with a development and / or deployment of a Field Force Automation System that includes Alerts that require customization. B - 252 Service Portal: Implementations : 1 day This course will present on overview of the confiuration and set up of the FFA Service Portal. This information is critical in the initial desin and implementation of a Field Force Automation solution. Topics include: Accessin Service Portal User Groups Confiurin Users Authentication Profiles Parameter Rules Business Analysts involved in desinin and specifyin implementin FFA Service Portal implementations should take this course. B - 255 User Defined : 1 day Capabilities: Fields and Interfaces This course provides the details required to define, desin, and implement Custom User Fields and Interfaces that can be accessed utilizin the FFA Service Portal. Topics include: Definin Form Data Input Fields Definin Form Structure Interation of User Defined Interfaces into Service Portal and Mobile Environments. Business Confiuration users who will be involved in desinin additional Field Force Automation interfaces. Althouh some knowlede of JSP is recommended, this course is NOT a JSP form desin course. B - 273 Wireless Workforce : 1 day Manaement (WWfM): Dispatcher This course describes the set-up and functionality, which enables Service Company dispatchers to use FFA Wireless Workforce Manaement Dispatch functionality. Topics include: Manual and automatic selection of technicians for call assinments Assinment of calls to a technician Cancel and redirectin assinments Track and proress assinments For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 56

Business Analysts involved in implementin Wireless Workforce Manaement Dispatch functionality should take this course. B - 276 Wireless Workforce Manaement (WWfM): Customer RMA : 1 day This course describes the set-up and functionality enablin Service Company customers to use the Service Portal process Return Materials Authorization (RMA) functionality. Topics include: Lo Return Materials Authorizations with the Service Company for parts requirin depot repair Track the proress of RMAs Business Analysts involved in implementin the Return Materials Authorization functionality of the FFA Wireless Workforce Manaement (WWfM) product should take this course. B - 277 Scheduler Optimizer: Confiuration and Execution : 1 day This course describes the set-up and functionality for the FFA Advanced Manpower Schedulin System. This product enhances the schedulin capabilities of Wireless Workforce Manaement by providin alorithm-based solutions that can be optimized based on many different constraints. The Service Scheduler application is linked to the Service Portal Dispatch Board. Topics include: Schedulin Optimization Process Overview Executin the Optimizer Mini-Optimizations Definin Zone Profiles On-Line Schedulin Business Analysts who will be involved in implementin the FFA Service Scheduler application should take this course. B - 279 Wireless Workforce Manaement (WWfM): Customer Service Representative (CSR) : 1 day This course describes the set-up and functionality enablin Service Company Customer Service Representatives to use the FFA Wireless Workforce Manaement Service Portal user interfaces. Topics include: Loin service calls Updatin a Call Warranty Lookups Business Analysts involved in implementin Wireless Workforce Manaement Customer Service Representative functions should take this course. B - 281 Wireless Workforce Manaement (WWfM): Mobile Field Enineer : 1 day This course describes the set-up and functionality enablin Service Company technicians to use the FFA Wireless Workforce For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 57

Manaement Service Mobile Field Enineer (FE) user interfaces as implemented usin the FFA Mobile Computin Platform (MicroServer) Interfaces. Topics include: MicroServer Overview and Functionality Usin MicroServer Icons Workforce Manaement Usin eaccess, includin: Loin service calls Acknowlede/reject assinments Report call activity Manain Technician Calendar Business Analysts involved in implementin Wireless Workforce Manaement Mobile Field Enineer functions usin the FFA MCP Solution should take this course. B - 286 Wireless Workforce Manaement (WWfM): Messain : 0.5 day This course describes the set-up and functionality enablin Wireless Workforce Manaement Messain throuh the Service Portal and Mobile enabled devices. Topics include: Messain Overview and Functionality Usin FFA Messain Wireless Workforce Manaement Messain: Service Portal Access Mobile Field Enineer Access Setup and Administration Business Analysts involved in implementin Wireless Workforce Manaement solutions that will require the use of internal messain should take this course. B - 362 Depot Repair: Supervisor : 0.5 day This course describes the set-up and functionality enablin Service Company Customer Repair Supervisors to use the FFA Field Force Automation erepair system. Topics include: erepair Process Monitor Cancelin Jobs On-Hold Business Analysts involved in implementin Field Force Automation erepair Supervisor functions should take this course. B - 363 Depot Repair: Employee : 0.5 day This course describes the set-up and functionality enablin Service Company Depot Repair employees to use the FFA erepair user interfaces. Topics include: Loin RMA s Receivin RMA s RMA Trackin Job reportin and closin Shippin Usin Service Portal To-Do-List For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 58

Business Analysts involved in implementin FFA erepair Depot-Repair Employee functions should take this course. B - 365 Train-the-Trainer : 0.5 day This course presents an introduction to Field Force Automation Trainin. It is usually provides as a component of specific customer based Field Force Automation trainin that is initially prepared based on standard FFA Service and is customized for the application details. The provided trainin is desined to be used as the basis for specific customer developed trainin materials for their employees. This trainin class ONLY refers to the Train-the-Trainer component, and does not provide estimates for the development and delivery of the specific customer trainin. Customer Trainers who will be involved in the development and execution of Customer Field Force Automation trainin should take this trainin. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 59

Field Force Automation (FFA): Technoloy These courses are intended primarily for technical resources that will be involved in the implementation of a Field Force Automation system. Certain courses may require O (Overview) level classes, but otherwise it is assumed that technical resources will meet any other necessary prerequisite as a function of their job assinment. For some classes, additional experiences (for example relational databases) may be suested. T - 100 FFA System Administration : 2 days This course is a combination of courses T-102, T-103, and T-104 that are rouped for convenience. T - 102 Technoloies Overview : 0.5 day This course presents a technical overview of the implementation of FFA Systems, and identifies the solution technical implementation mechanisms and structure. Topics include: Architecture Underlyin Technoloies Development Tools This course should be taken by anyone who will be involved with the implementation of a FFA System (both internal and external) T - 103 Installations and Confiurations : 1 day This course presents a technical overview of the major components of a FFA system and solution. Included are: Interface Customization System Installation This course should be taken by anyone who will need to customize any component of a FFA solution to provide a custom solution. It is stronly recommended that attendees to this trainin also take: Interation Server Overview (IS) Wireless Workforce Manaement (WWfM) To complete their understandin of FFA Technical Foundations. all internal FFA technical staff should take this trainin. T - 104 Technical Administration : 0.5 day This course presents an overview of technical administration functions for the major components of a FFA system and solution. Included are: System Components Patches / Bu Fixes Lo Files Troubleshootin This course should be taken by anyone who will be responsible for the Technical Administration of any component of a Field Force Automation System. All internal FFA technical staff should take this trainin. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 60

T - 212 Service Workflow: Implementations : 3 days This course provides the development and implementation details necessary to use the FFA Service Workforce) product to build and execute a process workflow template. Topics include: Service Workflow Editor Workflow Steps Initiation of a Workflow Process Workflow Tokens Buildin a Enlish workflow template Service Workflow Monitor Workflow process initiation, debu, and execution This course requires O - 211 as a prerequisite. This trainin will include sinificant hands-on exercises and requires all participants have access to a FFA System, includin the Operational Database, Workflow Editor Java Administration Tool, FFA Object Model, and the FFA Service Portal. The course will develop and execute a workflow based on a DSL installation. This course should be taken by anyone who will implement a FFA Service Workflow solution, or who will use one. All FFA Technical resources and Business Analysts should take this course T - 218 FFA Object Model : 0.5 day This class provides on overview of the FFA Object Model. Included are examples of the Java packaes, classes, and methods, which are implemented as components of the FFA Object Model. Technical resources that will be implementin FFA applications where interactions from Java code to the foundation database structures will need this course. T - 220 WWfM: JSP Customization Overview : 0.5 day This course provides an overview of the processin required to provide customized WWfM interfaces. This course has been replaced (in most cases) by the User Defined Capabilities included in Field Force Automation and beyond systems. This course provides examples of how to customize WWfM interfaces that may not have already been implemented usin the Screen Desiner process. This course should be taken by anyone who is involved with FFA WWfM will require JSP customization. T - 223 Service Intellience: Advanced KPI Definitions : 3 days This course has been desined to cover the detailed extensions of the FFA KPI definition process. It assumes in-depth knowlede of the KPI Process, IS Service and Batch Definition, and User Defined Capabilities. The course will be primarily Hands-On exercises, with minimal presentations. This course is primarily a mentorin trainin call on the details of KPI definitions. Topics include: Field Force Automation Infrastructure for KPIs Buildin New Data For KPIs For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 61

Buildin New KPIs Based on New Information This course should be taken by anyone who will be involved with the definition of the infrastructure and data necessary to implement KPIs. At a minimum, B 221 and B- 222 are pre-requisites of the class, and database expertise is assumed. FFA Interations Server, Used Defined Fields, and Service Portal Administration are recommended. T - 239 FFA Alerts: Customized Workforce Manaement System Alerts : 1 day This course will provide the processes and procedures that will enable the propaation of Field Force Automation Alerts that cannot be supported usin the standard, confiurable alert definitions. This course is technical, and requires both SQL and Java knowlede. It is recommended that the FFA Global Education Trainin Courses B 237 Field Force Automation Alerts: Standard and Confiured Alerts or B 238 Field Force Automation Alerts: Standard Workforce Manaement System Alerts, and O 211 Service Workflow Overview be taken prior to taskin this course. Topics include: Customizin Alerts Definition Alerts usin SQL Usin Service Workflow to Develop Customized Alerts This trainin will include sinificant hands-on exercises and requires all participants have access to a FFA System, includin the Operational Database, Workflow Editor Java Administration Tool and the FFA Service Portal. This course should be taken by FFA and customer technical resources who are involved with a development and / or deployment of a Field Force Automation System that includes Alerts that require customization. T - 243 FFA Mobile Computin Platform : 1 day This course provides a comprehensive overview and implementation details of the FFA Mobile Computin Platform (MCP). Topics (MCP) Solutions include: Mobile Computin Platform Overview MCP Architecture and Technical Overview MCP Process Flow Component Functional Details Mobile Computin Platform Installation and Administration This course should be taken by anyone who is involved with a development or deployment of a FFA MCP implementation. This course is an areate of the individual Mobile Computin Platform Courses (O-241 Mobile Computin Platform (MCP): Overview, T-247 Mobile Computin Platform (MCP): Technical Foundations, O-242 Mobile Computin Platform (MCP): Administration T - 247 Mobile Computin Platform (MCP): Technical Foundations : 0.5 day For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 62

This course provides a technical overview and implementation details of the FFA Mobile Computin Platform (MCP). Topics include: Technical Overview MCP Underlyin Technoloies ChannelServer Functional Details Connection Server Functional Details MicroServer Functional Details This course should be taken by anyone who is involved with a development of a FFA MCP implementation. T - 256 User Defined Capabilities: User Defined Queries (UDQ s) : 1day This course provides the details required to define, desin, and implement Custom User defined Queries that can be accessed utilizin the FFA Service Portal. These capabilities extend the User Fields and Interfaces capabilities. Topics include: System Query Templates Interatin User Defined Queries into Service Portal and Mobile Environments Personal User Defined Queries Technical Screen desiners who will be involved in implementation of advanced features for User Defined Interfaces forms should take this course. Althouh some knowlede of JSP is required, this course is NOT a JSP form desin course. Knowlede of database structures and data access is required. T - 257 User Defined Capabilities: User Defined Lists (UDL s) : 0.5 day This course provides the details required to define, desin, and implement Custom User defined Lists that can be accessed utilizin the FFA Service Portal and MCP Application User Defined Interfaces. These capabilities extend the User Fields and Interfaces capabilities. Topics include: User Defined Lists Embeddin User Defiled Lists in User Defined Fields Technical Screen desiners who will be involved in implementation of advanced features for User Defined Interfaces forms should take this course. Althouh some knowlede of JSP is required, this course is NOT a JSP form desin course. Knowlede of database structures and data access are required. T - 278 Service Scheduler Technical Overview : 1 day This course describes the underlyin technoloy and processes implemented by the FFA Advanced Manpower Schedulin System. This product enhances the schedulin capabilities of Wireless Workforce Manaement by providin alorithm-based solutions that can be optimized based on many different constraints. The Service Scheduler application is linked to the Service Portal Dispatch Board. Topics include: Schedulin Optimization Process Lockin Assinments For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 63

Selectin Tasks and Technicians Schedulin Constraints Taret Functions Post Schedulin Processin Technical resources who will be involved in implementin the FFA Service Scheduler application should take this course. T - 280 Appointment Bookin Confiuration : 0.5 day This course describes the set-up and functionality enablin Service Company Customer Service Representatives to use the FFA Wireless Workforce Manaement Service Appointment Bookin interfaces. Topics include: Appointment Bookin Overview Appointment Bookin Confiuration Loin Service Calls requirin appointments Appointment Bookin Process Technical resources who will be involved in implementin the Field Force Automation Appointment Bookin process should take this course T - 365 erepair Confiuration and Customization erepair Confiurations Technical users who will be involved in implementin specific customer requirements usin the erepair System and Customer / Partners who will be updatin an erepair implementation should take this course. Knowlede of the FFA Service Workflow, the Object Model, and JavaScript is required. T- 388 FFA UI Customization, Localization, and Business Lanuae : 1 day This course provides an overview of the processin and methodoloy required to localize a FFA application. Topics include: JSP Customization Multi-Linual Capabilities Usin the FFA Business Lanuae Multi-Currency Multi-Time Zones Date Formats Address Formats This course should be taken by anyone who is involved with FFA implementation that will require localization. : 2 days This course describes the confiuration and customization of the FFA erepair System to meet specific customer Repair Depot requirements. Topics include: For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm erepair Process Workflow Modifyin Service Workflow Templates Smallworld Core Spatial Technoloy Pae 64

Field Force Automation (FFA): Administration These courses are intended primarily for customer administration personnel who will be responsible for the day-to-day administration of an implemented Field Force Automation system. Certain courses may require Overview level classes, but otherwise it is assumed that assined administrative resources will meet any other necessary prerequisite as a function of their job assinment. A - 100 FFA System Administration : 2 days This course is a combination of courses T-102, T-103, and T-104 that are rouped for convenience. A - 202 FFA Application Monitorin : 0.5 days This course provides a uide to the understandin of the FFA Application Monitorin processes. Topics include: Monitorin Field Force Automation Components Monitorin Field Force Automation Functionality Confiurin Monitorin Alerts and Messain All Business Analysts involved in implementation of a FFA MCP Mobile solution should take this course, as well as Customers who will be maintainin a Field Force Automation installation. A - 242 Mobile Computin Platform (MCP): Administration : 0.5 days This course provides a uide to the understandin of the FFA MCP Administration. Topics include: Mobile Installations (Windows and Windows CE) MCP Confiurations MCP Server Administration All Business Analysts involved in implementation of a FFA MCP Mobile solution should take this course. Customers who will be maintainin a FFA MCP Solution should also take this course. A - 244 FFA Purin and Archivin : 0.5 days This course provides a uide to the understandin of the Field Force Automation Purin and Archival Capabilities. Topics include: Purin / Archive Mechanisms Purin / Archive Confiurations Purin / Archive Rules Standard Pure / Archive Tables All Business Analysts involved in implementation of a FFA MCP Mobile solution should take this course. Customers who will be maintainin a FFA MCP Solution should also take this course. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 65

A - 252 econtract: Administration : 0.5 days This course provides a uide to the understandin of the FFA econtract System administration. Topics include: econtract Administration Overview Service Portal Administration in Support of econtract Field Force Automation Client Administration in Support of econtract All Business Analysts involved in implementation of a FFA econtract system should take this course. Customers who will be maintainin a FFA econtract Solution should also take this course. A - 262 easset: Administration : 0.5 days This course provides a uide to the understandin of the FFA easset System administration. Topics include: easset Administration Overview Service Portal Administration in Support of easset Field Force Automation Client Administration in Support of easset All Business Analysts involved in implementation of a FFA easset system should take this course. Customers who will be maintainin a FFA easset Solution should also take this course. A - 283 Service Portal: Administration : 1 day This course provides a uide to the understandin of the FFA Portal System and Company Administration functionality. Topics: Administrative Functions (System and Company) User and Group Maintenance Maintainin Environmental Elements Personalization All Business Analysts involved in implementation of a FFA Portal solution should take this course. Customers who will be maintainin a FFA Portal Solution should also take this course. A - 364 erepair Administration : 0.5 days This course describes the administration processes required for the FFA erepair System. It is not desined to provide information on the implementation of an erepair System. Topics: Definin erepair Employees and Service Portal Users Repair Centers and Warehouses Monitorin erepair Service Workflow Process Customer and Partner Administrators who will be responsible for Field Force Automation installations which include an erepair solution should take this course. Service Workflow Overview and erepair Overview should be taken prior to takin this course. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 66

Field Force Automation (FFA): Client These courses are desined for resources that will be usin the GE Field Force Automation Client product. These courses have not been rouped into disciplines. The courses in this cataloue have been listed accordin to this hierarchy. S - 100 FFA Client: Fundamentals : 2 days This course will provide the participant with an overview of the capabilities and functionality of the Field Force Automation Client product. Included will be initialization and data setup of the followin Field Force Automation Client components: Workforce Manaement Contract Additionally, an overview Supply Chain functionality will be presented. This course should be taken by anyone who will require information and implementations that will involve Workforce Manaement (Call) and Contract. All internal FFA employees should complete this course. S - 291 FFA Client: System Administration : 2 days This course provides a uide to the understandin of Field Force Automation Client System Administration functionality. Topics include: System Access and Naviation Data Set-up and Maintenance Fields and Field Properties Users, and User Confiurations Set-up and execution of reports, printers, and batch processin System Housekeepin Those individuals whose responsibility is to manae and administer Field Force Automation Client should take this course. S - 101 FFA Client: Access and Naviation : 0.5 days This course will provide an overview of the processes and functionality of the Field Force Automation Client. It is intended for customers whose implementations will rarely use the capabilities of the Field Force Automation Client, and who only require a brief introduction to the functions and capabilities. For more information, visit the lobal trainin section on the GE Enery web pae: http://www.epower.com/prod_serv/products/is_software/en/trainin.htm Smallworld Core Spatial Technoloy Pae 67