Training Program Worldwide 2016 Diagnosis Technician. August 2015. Global Training The finest automotive learning. Stand 08/2015 1

Training Program Worldwide 2016 Diagnosis Technician August 2015 Global Training The finest automotive learning. Stand 08/2015 1

EDUCATION 5 Passenger Cars 5 Service Products and Parts/Accessories 5 V0088P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customeroriented Behavior at the Breakdown Location Go 5 6 T1009Q Qualification Program Mercedes-Benz Certified Diagnostic Technician 6 Mercedes-Benz Roadside Assistance 8 V0088P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customeroriented Behavior at the Breakdown Location Go 8 9 T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run 9 T0003F Mercedes-Benz Certified Diagnostic Technician Initial test Go 10 T1012F Mercedes-Benz Certified Diagnosis Technician Initial Test Go 11 T0981F Mercedes-Benz Certified Diagnosis Technician Drivetrain M276 DEH ST and OM642 LS Run 12 T0084E Mercedes-Benz Certified Diagnosis Technician Electrical System e-training Go 13 T1278F Run 14 T1002F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run 15 T0982F Mercedes-Benz Certified Diagnosis Technician Suspension Run 16 T1015F Mercedes-Benz Certified Diagnosis Technician Test Preparation Run 17 Overall Vehicle 18 T1423F Electrical System High-Voltage Product Qualification for Newcomers Go 18 Vans 20 Service Products and Parts/Accessories 20 V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customeroriented Behavior at the Breakdown Location Go 20 Mercedes-Benz Roadside Assistance 21 V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customeroriented Behavior at the Breakdown Location Go 21 22 T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run 22 T0983Q Certification Program for Mercedes-Benz Diagnostic Technicians 23 T0986F Mercedes-Benz Certified Diagnosis Technician Initial Test Go 25 T0018F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run 27 T0987F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run 28 T0019F Mercedes-Benz Certified Diagnosis Technician Drivetrain Run 29 T0988F Mercedes-Benz Certified Diagnosis Technician Drivetrain Run 30 T0020F Mercedes-Benz Certified Diagnosis Technician Suspension Run 31 T0989F Mercedes-Benz Certified Diagnosis Technician Suspension Run 32 T0021F Mercedes-Benz Certified Diagnosis Technician Test Preparation Run 33 T0990F Mercedes-Benz Certified Diagnostic Technician Test preparation Run 34 T0991F Mercedes-Benz Certified Diagnostic Technician Test Run 35 Stand 08/2015 2

Trucks 36 Service Products and Parts/Accessories 36 V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customeroriented Behavior at the Breakdown Location Go 36 Mercedes-Benz Roadside Assistance 37 V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customeroriented Behavior at the Breakdown Location Go 37 38 T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run 38 T0011F Mercedes-Benz Certified Diagnosis Technician Initial Test Go 39 T0110E Mercedes-Benz Certified Diagnostic Technician Electrical System e-training Go 40 T0028F Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run 41 T0943F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort, Telematics Run42 T0109E Mercedes-Benz Certified Diagnostic Technician Drivetrain e-training Go 43 T0029F Mercedes-Benz Certified Diagnostic Technician Drivetrain Run 44 T0942F Mercedes-Benz Certified Diagnosis Technician Drivetrain Run 45 T0111E Mercedes-Benz Certified Diagnostic Technician Chassis e-training Go 46 T0030F Mercedes-Benz Certified Diagnostic Technician Suspension Run 47 T0941F Mercedes-Benz Certified Diagnosis Technician Suspension Run 48 T0013F Mercedes-Benz Certified Diagnostic Technician Test Preparation Run 49 T0014F Mercedes-Benz Certified Diagnostic Technician Test Run 50 T0528F Mercedes-Benz Certified Diagnostic Technician Actros Model Series 963 Test Preparation Run51 T0529F Mercedes-Benz Certified Diagnosis Technician Actros Model Series 963 Test Run 52 smart 53 53 T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run 53 T0372Q Qualification Program 54 T1054Q Qualification Program 2016 Certified Diagnosis Technician 55 T0395F Certified Diagnosis Technician Initial Test Go 57 T1010F Certified Diagnosis Technician Initial Test 58 T0396F Certified Diagnosis Technician Electrical System Run 59 T0992F Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run 60 T0397F Certified Diagnosis Technician Drivetrain and Suspension Run 61 T1401F Certified Diagnosis Technician Drivetrain Run 62 T0797F Certified Diagnostic Technician Test preparation Run 63 T0995F Certified Diagnostic Technician Test Run 64 T0398F Certified Diagnosis Technician Test Run 65 Overall Vehicle 66 T1423F Electrical System High-Voltage Product Qualification for Newcomers Go 66 FURTHER EDUCATION 68 Passenger Cars 68 Vehicles 2014 68 T0959F Market Launch C-Class HYBRID (Model Series 205) with Mercedes-Benz Connect Go 68 T0955F Market Launch S-Class Coupé Model Series 217 Go 69 T0974F Market Launch S-Class Plug-In Hybrid Model Series 222 Go 70 Vehicles 2016 71 T0968F Market Launch S-Class Cabriolet Model Series 217 Go 71 Stand 08/2015 3

Workshop Processes 72 P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go 72 73 T1007F Mercedes-Benz Certified Diagnosis Technician S-Class Coupé (Model Series 217) Further Training Fly 73 T1241F Mercedes-Benz Certified Diagnosis Technician E-Class Model Series 213 Further Training Fly 74 Overall Vehicle 75 T1209E Overall Vehicle Driving Performance. Mercedes AMG World e-training Go 75 T1386F AMG Service Performance Initiative Advanced Fly 76 Powertrain 77 T1386F AMG Service Performance Initiative Advanced Fly 77 Vans 78 Workshop Processes 78 P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go 78 79 T0023F Mercedes-Benz Certified Diagnosis Technician Further Training Fly 79 T1206F Mercedes-Benz Certified Diagnosis Technician Further Training Fly 80 T1037F Mercedes-Benz Certified Diagnosis Technician Further Training Fly 81 T0948F Mercedes-Benz Certified Diagnosis Technician Further Training Fly 82 Trucks 83 83 T1428F Mercedes-Benz Certified Diagnosis Technician Further Training 2016 (Model Series 93x) Fly 83 Workshop Processes 84 P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go 84 85 T0016F Mercedes-Benz Certified Diagnostic Technician Further Training Fly 85 T0947F Mercedes-Benz Certified Diagnosis Technician Fly 86 T1154F Mercedes-Benz Certified Diagnosis Technician Further Training 2015 (Model Series 93x) Fly 87 T1207F Mercedes-Benz Certified Diagnosis Technician Further Training 2016 (Model Series 96x) Fly 88 T1038F Mercedes-Benz Certified Diagnosis Technician Further Training Fly 89 smart 90 Workshop Processes 90 P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go 90 91 T0902F Certified Diagnosis Technician Further training Fly 91 T0944F Certified Diagnosis Technician smart BR 453 Further Training Fly 92 T1152F Certified Diagnosis Technician smart model series 453 Further Training Fly 93 Stand 08/2015 4

Passenger Cars Service Products and Parts/Accessories V0088P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customer-oriented Behavior at the Breakdown Location Go V0088P-AA The participant: > Can act independently and make business decisions > Recognizes the advantages of the implemented hardware and software solutions and their interfaces > Knows what is important for breakdown cases regarding customer contact and communication and can use this > Acquires proficiency in processes that pertain to his job as a Roadside Assistance technician > Can find customer-oriented problem solutions with the customer > Can use Mercedes-Benz mobility and service products > Can describe the protection at the breakdown location to ensure the highest safety possible for the customer and himself > Understands the importance of solid technical expertise in performing repairs > Recognizes the high value of the topic of Mercedes-Benz Roadside Assistance and the importance of his job Organization, processing and customer-oriented behavior in breakdown cases: > The breakdown case: A challenge for both customers and Mercedes-Benz Roadside Assistance technicians customer-oriented assistance > Mercedes-Benz Roadside Assistance breakdown case processing; "the" specialist in breakdown assistance is the customer's focus in breakdown cases > The significance of motivation and commitment for service quality at Mercedes-Benz Roadside Assistance > Repair order processing > Warranty and goodwill processing > Parts supply/procurement > Mobility packages > Mercedes-Benz service products > Protection at the breakdown location Training Depth Go Method Theorie 100% Note This package consists of the following modules: V0084F Passenger Cars Mercedes- Benz Roadside Assistance Organization and Processing Module 1 Go and V0085F Passenger Cars Mercedes-Benz Roadside Assistance Customer-Oriented Behavior in Breakdown Cases Module 2 Go 5,0 days (per 8 hours) Stand 08/2015 5

Passenger Cars T1009Q Qualification Program Mercedes-Benz Certified Diagnostic Technician T1009Q-AA The participant qualifies as a Mercedes-Benz Certified Diagnostic Technician. The certification program for Mercedes-Benz Certified Diagnostic Technicians for passenger cars consists of individual training courses. The certification program begins with the initial test (T1012F Passenger Cars Mercedes-Benz Certified Diagnostic Technician Initial Test Go). It involves a practical and theoretical test concerning the strategic approach and transfer behavior during everyday business. Furthermore, it assesses theoretical knowledge on the topics of EWAnet, electrics, comfort, telematics, drivetrain and suspension. Once you have passed the initial test, you will receive an overview of the training courses to be booked before the final examination. If you do not pass the initial test, you will receive detailed information about the fields in which you are lacking the requisite knowledge. You may prepare for the next initial test through workplace measures or by attending training sessions. Once you have all the necessary qualifications, you can register for the final test (T1016 F Passenger Cars Mercedes-Benz Certified Diagnostic Technician Test Run). Following successful completion, you will receive a certificate as a Certified Diagnostic Technician. The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > T1012F-AA Passenger Cars Mercedes-Benz Certified Diagnosis Technician Initial Test Go > T0005F-AA Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run > T1002F-AA Passenger Cars Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run > T0981F-AA Passenger Cars Mercedes-Benz Certified Diagnosis Technician Drivetrain M276 DEH ST and OM642 LS Run > T0982F-AA Passenger Cars Mercedes-Benz Certified Diagnosis Technician Suspension Run > T1015F-AA Passenger Cars Mercedes-Benz Certified Diagnosis Technician Test Preparation Run > T1016F-AA Passenger Cars Mercedes-Benz Certified Diagnosis Technician Test Run As soon as all your qualifications have been verified, you will receive your certificate. Optional prerequisite Before signing up for the certification program, you should have good knowledge of systematic troubleshooting procedures and of the workshop systems, including Star Stand 08/2015 6

Diagnosis. Good knowledge of the on-board electrical system and vehicle networking is also required. You can obtain or refresh this knowledge by attending training courses in the four proficiencies (drive, suspension, comfort and telecommunications systems) from the system technician qualification program. Ideally, you will have successfully completed two System Technician qualification courses. Training Depth Method Theorie 100% 18,0 days (per 8 hours) Stand 08/2015 7

Passenger Cars Mercedes-Benz Roadside Assistance V0088P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customer-oriented Behavior at the Breakdown Location Go V0088P-AA The participant: > Can act independently and make business decisions > Recognizes the advantages of the implemented hardware and software solutions and their interfaces > Knows what is important for breakdown cases regarding customer contact and communication and can use this > Acquires proficiency in processes that pertain to his job as a Roadside Assistance technician > Can find customer-oriented problem solutions with the customer > Can use Mercedes-Benz mobility and service products > Can describe the protection at the breakdown location to ensure the highest safety possible for the customer and himself > Understands the importance of solid technical expertise in performing repairs > Recognizes the high value of the topic of Mercedes-Benz Roadside Assistance and the importance of his job Organization, processing and customer-oriented behavior in breakdown cases: > The breakdown case: A challenge for both customers and Mercedes-Benz Roadside Assistance technicians customer-oriented assistance > Mercedes-Benz Roadside Assistance breakdown case processing; "the" specialist in breakdown assistance is the customer's focus in breakdown cases > The significance of motivation and commitment for service quality at Mercedes-Benz Roadside Assistance > Repair order processing > Warranty and goodwill processing > Parts supply/procurement > Mobility packages > Mercedes-Benz service products > Protection at the breakdown location Training Depth Go Method Theorie 100% Note This package consists of the following modules: V0084F Passenger Cars Mercedes- Benz Roadside Assistance Organization and Processing Module 1 Go and V0085F Passenger Cars Mercedes-Benz Roadside Assistance Customer-Oriented Behavior in Breakdown Cases Module 2 Go 5,0 days (per 8 hours) Stand 08/2015 8

Passenger Cars T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0005F-AA The participant can: > Develop a complex diagnostic strategy for all vehicle divisions based on the level model and complaint analysis > Generate complaint-related orders > Develop a troubleshooting tree > Implement complex troubleshooting strategies > Prepare documentation in a tamper-proof manner > Complex diagnoses according to the level model > Complaint analysis > Consolidating knowledge on the use of vehicle division-specific diagnostic aids (DAS,...) > Practical work/diagnosis based on fault symptoms and specified/actual values > Evaluating the on-board diagnosis > Fault diagnosis with stored and non-stored fault codes T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go Training Depth Run Method Theorie 20%, Practice80% 4,0 days (per 8 hours) Stand 08/2015 9

Passenger Cars T0003F Mercedes-Benz Certified Diagnostic Technician Initial test Go T0003F-AA > Participants' knowledge and skills have been ascertained. > Participants and the dealership have been - informed about the admission for the training course. - informed about the admission prerequisites. > An individual training plan has been prepared in the event of admission. > An individual qualification plan has been prepared in the event that admission is not granted. > Participants and the dealership have been - informed about the individual training plan. Theoretical and practical evaluation of the current qualifications in the areas: > Electrical system, comfort, telematics in E-Class model series 212 facelift 2013 > Powertrain in E-Class model series 212 with engines M276 DEH LA and OM642 LS > Suspension in the S-Class model series 221 with Active Body Control and S221 with AIRmatic Training Depth Go Method Theorie 70%, Practice30% Note The test is part of the training series to become a certified Mercedes-Benz passenger car Diagnosis Technician. Completed vocational training with a specialization as a System Technician including the necessary interdisciplinary qualifications is required (see job profile for Diagnostic Technician). 1 day (per 8 hours) Stand 08/2015 10

Passenger Cars T1012F Mercedes-Benz Certified Diagnosis Technician Initial Test Go T1012F-AA > Participants' knowledge and skills have been ascertained. > An individualized training plan is prepared. > Participants and the dealership have been - informed about the admission for the training series or the pre-qualifications still required before the next initial test Theoretical test in the areas: > Electrical system, comfort, telematics in E-Class model series 212 as of YoM 2014 > Drivetrain in E-Class model series 212 with engines M276 Turbo and OM642LS > Suspension in the S-Class model series 222 with AIRmatic and Magic Body Control Practical test: > Communication with the customer regarding the technical aspects of the practical exercise > Diagnosis work on electrical components, comfort, telematics, drivetrain and suspension systems Optional prerequisite > T0178F Passenger Cars Service Operating Processes XENTRY Kit & Star Diagnosis Level II Run Training Depth Go Method Theorie 50%, Practice50% Note The test is part of the training series to become a certified Mercedes-Benz passenger car diagnosis technician. 1 day (per 8 hours) Stand 08/2015 11

Passenger Cars T0981F Mercedes-Benz Certified Diagnosis Technician Drivetrain M276 DEH ST and OM642 LS Run T0981F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) > Gasoline engine M276 DEH ST in the E-Class model series 212, YoM 2013 > Camshaft adjustment, secondary air injection, ignition system, air ducting, fuel system, forced induction > Diesel engine OM 642 LS in the E-Class model series 212, YoM 2013 > Fuel system, preglow system, intake port shutoff (EKAS), exhaust gas recirculation, forced induction T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T1002F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T1012F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Initial Test Go Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 12

Passenger Cars T0084E Mercedes-Benz Certified Diagnosis Technician Electrical System e- Training Go T0084E-AA The participant can > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) Model series 212: > Networking > Access authorization > Central locking > Drive authorization > On-board electrical system Training Depth Go Method Theorie 100% Note This e-training is the mandatory prerequisite for "T0025F Passenger Cars Mercedes- Benz Certified Diagnostic Technician Electrical System Run". 1,5 hours Stand 08/2015 13

Passenger Cars T1278F Run T1278F-AA T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T1012F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Initial Test Go Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 14

Passenger Cars T1002F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T1002F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Vehicle electrical system > On-board electrical system management > Networking > Central locking > Access authorization > Drive authorization for the E-Class model series 212, YoM 2013 T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T1012F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Initial Test Go Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 15

Passenger Cars T0982F Mercedes-Benz Certified Diagnosis Technician Suspension Run T0982F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) > AIRMATIC in the S-Class (model series 222) > Magic Body Control in the S-Class model series 222 T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T1002F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T1012F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Initial Test Go Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 16

Passenger Cars T1015F Mercedes-Benz Certified Diagnosis Technician Test Preparation Run T1015F-AA The participants can: > Implement the test process > Assess their learning needs > Assess their practical abilities > Explanation of the test process > Explanation of the automotive diagnostic process > Troubleshooting based on the levels model and the complaint analysis > Consolidation of the material covered in training courses T0005F, T1002F, T0981F and T0982F T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0981F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Drivetrain M276 DEH ST and OM642 LS Run T0982F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Suspension Run T1002F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T1012F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Initial Test Go Training Depth Run Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 17

Passenger Cars Overall Vehicle T1423F Electrical System High-Voltage Product Qualification for Newcomers Go T1423F-AA The participant can: > State the safety rules that must be followed before working on the B-Class Electric Drive model series 242 EV and the C-Class Hybrid model series 205 > Describe the display concepts of the B-Class Electric Drive model series 242 EV and C- Class Hybrid model series 205 > Regarding the high-voltage components, their installation locations and functions in the B-Class Electric Drive model series 242 EV and the C-Class Hybrid model series 205, the participant can: - Name the above - Remove voltage - Verify no voltage is present - Start up the system > State special considerations in the workshop process, service and diagnosis of the B- Class Electric Drive model series 242 EV and the C-Class Hybrid model series 205 > Design and function of the drivetrain components > Control and display concept > Maintenance and repair work > Disabling and starting the high-voltage system > Drivetrain cooling and pre-entry climate control > Charging the high-voltage battery T0001F Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Qualification for Motor Vehicles Go T0103E Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Systems in Motor Vehicles Awareness e-training Go T0969E Passenger Cars Market Launch B-Class electric drive Model Series 242 e-training Go Training Depth Go Method Theorie 40%, Practice60% Note The training is equivalent to the following market launch training courses: W221 S-Class Hybrid W222 S-Class Hybrid W222 S-Class Plug-In Hybrid W212 E-Class Hybrid Diesel OM651 W212 E-Class Hybrid Gasoline M276 W242 EV B-Class Electric Drive W205 C-Class Hybrid T0336F T0752F T0974F T1077F T0495F T0970F T0959F A/C 451 smart fortwo electric drive Phase 3 T0840F/T0480F Stand 08/2015 18

2,0 days (per 8 hours) Stand 08/2015 19

Vans Service Products and Parts/Accessories V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customer-oriented Behavior at the Breakdown Location Go V0089P-AA The participant: > Can act independently and make business decisions > Recognizes the advantages of the implemented hardware and software solutions and their interfaces > Knows what is important for breakdown cases regarding customer contact and communication and can use this > Acquires proficiency in processes that pertain to his job as a Roadside Assistance technician > Can find customer-oriented problem solutions with the customer > Can use Mercedes-Benz mobility and service products > Can describe the protection at the breakdown location to ensure the highest safety possible for the customer and himself > Understands the importance of solid technical expertise in performing repairs > Recognizes the high value of the topic of Mercedes-Benz Roadside Assistance and the importance of his job Organization, processing and customer-oriented behavior in breakdown cases: > The breakdown case: A challenge for both customers and Mercedes-Benz Roadside Assistance technicians customer-oriented assistance > Mercedes-Benz Roadside Assistance breakdown case processing; "the" specialist in breakdown assistance is the customer's focus in breakdown cases > The significance of motivation and commitment for service quality at Mercedes-Benz Roadside Assistance > Repair order processing > Warranty and goodwill processing > Parts supply/procurement > Mobility services > Mercedes-Benz service products > Protection at the breakdown location Training Depth Go Method Theorie 100% Note This package consists of the following modules: V0086F Vans, Trucks Mercedes-Benz Roadside Assistance Organization and Processing Module 1 Go and V0087F Vans, Trucks Mercedes-Benz Roadside Assistance Customer-Oriented Behavior in Breakdown Cases Module 2 Go 5,0 days (per 8 hours) Stand 08/2015 20

Vans Mercedes-Benz Roadside Assistance V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customer-oriented Behavior at the Breakdown Location Go V0089P-AA The participant: > Can act independently and make business decisions > Recognizes the advantages of the implemented hardware and software solutions and their interfaces > Knows what is important for breakdown cases regarding customer contact and communication and can use this > Acquires proficiency in processes that pertain to his job as a Roadside Assistance technician > Can find customer-oriented problem solutions with the customer > Can use Mercedes-Benz mobility and service products > Can describe the protection at the breakdown location to ensure the highest safety possible for the customer and himself > Understands the importance of solid technical expertise in performing repairs > Recognizes the high value of the topic of Mercedes-Benz Roadside Assistance and the importance of his job Organization, processing and customer-oriented behavior in breakdown cases: > The breakdown case: A challenge for both customers and Mercedes-Benz Roadside Assistance technicians customer-oriented assistance > Mercedes-Benz Roadside Assistance breakdown case processing; "the" specialist in breakdown assistance is the customer's focus in breakdown cases > The significance of motivation and commitment for service quality at Mercedes-Benz Roadside Assistance > Repair order processing > Warranty and goodwill processing > Parts supply/procurement > Mobility services > Mercedes-Benz service products > Protection at the breakdown location Training Depth Go Method Theorie 100% Note This package consists of the following modules: V0086F Vans, Trucks Mercedes-Benz Roadside Assistance Organization and Processing Module 1 Go and V0087F Vans, Trucks Mercedes-Benz Roadside Assistance Customer-Oriented Behavior in Breakdown Cases Module 2 Go 5,0 days (per 8 hours) Stand 08/2015 21

Vans T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0005F-AA The participant can: > Develop a complex diagnostic strategy for all vehicle divisions based on the level model and complaint analysis > Generate complaint-related orders > Develop a troubleshooting tree > Implement complex troubleshooting strategies > Prepare documentation in a tamper-proof manner > Complex diagnoses according to the level model > Complaint analysis > Consolidating knowledge on the use of vehicle division-specific diagnostic aids (DAS,...) > Practical work/diagnosis based on fault symptoms and specified/actual values > Evaluating the on-board diagnosis > Fault diagnosis with stored and non-stored fault codes T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go Training Depth Run Method Theorie 20%, Practice80% 4,0 days (per 8 hours) Stand 08/2015 22

Vans T0983Q Certification Program for Mercedes-Benz Diagnostic Technicians T0983Q-AA The participant qualifies as a Certified Mercedes-Benz Diagnostic Technician. The Certification Program for Mercedes-Benz Diagnostic Technicians consists of individual training courses. The certification program begins with the initial test (T09867F Vans Mercedes-Benz Certified Diagnostic Technician Initial Test Go). This is a practical and theoretical test designed to assess skills and knowledge in the fields of systematic troubleshooting of complex systems, the drivetrain, the suspension and the electrical/networking system. Following the initial test you will receive a recommendation on which training course(s) you should book. The certification program consists of the following training courses: > T0986F Vans Mercedes-Benz Certified Diagnostic Technician Initial Test Go > T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnostic Technician Diagnostic Strategy 2 Run > T0987F Vans Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run > T0988F Vans Mercedes-Benz Certified Diagnostic Technician Drivetrain Run > T0989F Vans Mercedes-Benz Certified Diagnostic Technician Suspension Run > T0990F Vans Mercedes-Benz Certified Diagnostic Technician Test Preparation Run (optional) > T0991F Vans Mercedes-Benz Certified Diagnostic Technician Test Run Once you can demonstrate that you have attained all required qualifications, you will have the opportunity to register for the final test (T0991F Vans Mercedes-Benz Certified Diagnostic Technician Test Run). Following successful completion you will receive a certificate as a Certified Diagnostic Technician. The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > T0986F-AA Vans Mercedes-Benz Certified Diagnosis Technician Initial Test Go > T0005F-AA Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run > T0987F-AA Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run > T0988F-AA Vans Mercedes-Benz Certified Diagnosis Technician Drivetrain Run > T0989F-AA Vans Mercedes-Benz Certified Diagnosis Technician Suspension Run > T0991F-AA Vans Mercedes-Benz Certified Diagnostic Technician Test Run Stand 08/2015 23

As soon as all your qualifications have been verified, you will receive your certificate. Optional prerequisite Before signing up for the certification program, you should have good knowledge of systematic troubleshooting procedures and of the workshop systems, including Star Diagnosis. Good knowledge of the on-board electrical system and vehicle networking is also required. You can obtain or refresh this knowledge by attending training courses in the four proficiencies (drive, chassis, comfort and telecommunications systems) from the System Technician qualification program. Ideally, you will have successfully completed two System Technician qualification courses. Training Depth Method Theorie 100% 16,0 days (per 8 hours) Stand 08/2015 24

Optional prerequisite Vans T0986F Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0986F-AA > The participants' expertise and skills have been determined in the areas of conceptual and practical knowledge > Participants and the dealership have been informed about the job profile requirements for the Diagnosis Technician > An individual training plan has been prepared according to demonstrated achievements and based on the current educational history > Participants and the dealership have been informed in writing about the individual training plan as well as the admission to the Diagnosis Technician training course or of the training prerequisites which still must be fulfilled before admission This test determines participants' theoretical knowledge in the competence areas on the topics: > Electrical systems and components, comfort, telematics for model series 447 and 906 on the topics: on-board electrical system, networking, heating/air conditioning, drive authorization and locking systems, illumination, windshield wipers, telematics and radio > Drivetrain for the Vito model series 447 with OM622, V-Class model series 447 with OM651 and Sprinter model series 906 with OM642 > Suspension, support systems in model series 447 and 906 Practical test with identification of strategic approach using a practical example: > Test of practical application from diagnostic strategy T0004F > Application of diagnostic tools (HMS 990, measuring and testing equipment for the respective exercise) > Application of knowledge sources (WIS, TIPS) according to requirements (exercise) > Diagnostic work on electrical components, comfort, telematics, drivetrain and suspension systems > T0004F Cars, Trucks, Vans, smart Diagnosis Strategy 1 Go > T0179F Trucks, Vans Service Operating Processes XENTRY Kit & Star Diagnosis Level I Go > T0180F Trucks, Vans Service Operating Processes XENTRY Kit & Star Diagnosis Level II Run > T0635E Cars, Trucks, Vans CBT Successful Troubleshooting: Using Common Sense and All Your Senses e-test Go > T0673E Cars, Trucks, Vans, smart CBT Diagnostic Strategy Level Model e- Test Go > T0628E Cars, Trucks, Vans CBT Fundamentals of Automotive Electrical Systems Part 1 e-test Go > T0629E Cars, Trucks, Vans CBT Fundamentals of Automotive Electrical Systems Part 2 e-test Go > T0630E Cars, Trucks, Vans CBT Fundamentals of Automotive Electrical Systems Part 3 e-test Go > T0619E Cars, Trucks, Vans CBT Sensors in Motor Vehicles Part 1 e-test Go > T0620E Cars, Trucks, Vans CBT Sensors in Motor Vehicles Part 2 e-test Go Stand 08/2015 25

Training Depth Go Method Theorie 50%, Practice50% Note The test is part of the training series to become a Mercedes-Benz Certified Van Diagnosis Technician T0983Q. 1 day (per 8 hours) Stand 08/2015 26

Vans T0018F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0018F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Networking in the Vito, Viano model series 639 and Sprinter model series 906 > Functions of the SAM, electronic ignition switch and overhead control panel in the Vito, Viano and Sprinter > Electric sliding door in the Vito, Viano and Sprinter > Heater and climate control in the Vito, Viano model series 639 and Sprinter model series 906 > Development of signal paths > Fundamentals of the PSM in the Vito, Viano and Sprinter > Troubleshooting according to the levels model T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0017F Vans Mercedes-Benz Certified Diagnosis Technician Initial test Go Training Depth Run Method Theorie 20%, Practice80% Note The training is a part of the qualification series for becoming a Certified Diagnostic Technician. 4,0 days (per 8 hours) Stand 08/2015 27

Vans T0987F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0987F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) > Vito, V-Class model series 447 and Sprinter model series 906 - Networking - Tasks of SAM, EZS and OCP - Fundamentals of the PSM in the Vito, V-Class and Sprinter - Electric sliding doors - Heating and climate control - Working out signal paths - Troubleshooting according to the level model T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0986F Vans Mercedes-Benz Certified Diagnosis Technician Initial Test Go Training Depth Run Method Theorie 20%, Practice80% Note The training is part of the training series for becoming a Certified Van Diagnosis Technician. 4,0 days (per 8 hours) Stand 08/2015 28

Vans T0019F Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0019F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Drivetrain networking > Fuel circuit on engines OM651 and OM642 > Engine management on engines OM651 and OM642 T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0017F Vans Mercedes-Benz Certified Diagnosis Technician Initial test Go T0018F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run Training Depth Run Method Theorie 20%, Practice80% Note The training is a part of the training series for becoming a Certified Diagnostic Technician. 4,0 days (per 8 hours) Stand 08/2015 29

Vans T0988F Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0988F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) > Describe the concept and purpose of a diagnostic strategy > Implement his/her daily work in a more structured and goal-oriented manner Course content encompasses group work and practical exercises on the topics: > Drivetrain in the Vito model series 447 with OM622 > V-Class model series 447 with OM651 > Sprinter model series 906 with OM642 > Diagnosis on the engine of the bus system > Overview of tests and how to conduct them with XENTRY Kit and Herman Measurement Technology (HMS) > Applying diagnoses according to the level model T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0986F Vans Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0987F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run Training Depth Run Method Theorie 20%, Practice80% Note The training is part of the training series for becoming a Certified Van Diagnosis Technician. 4,0 days (per 8 hours) Stand 08/2015 30

Vans T0020F Mercedes-Benz Certified Diagnosis Technician Suspension Run T0020F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Troubleshooting and diagnosis on current suspension systems > ESP brake system in the Vito, Viano model series 639 and Sprinter model series 906 > Air suspension system in the Vito, Viano model series 639 T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0017F Vans Mercedes-Benz Certified Diagnosis Technician Initial test Go T0018F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run Training Depth Run Method Theorie 20%, Practice80% Note The training is a part of the qualification series for becoming a Certified Diagnostic Technician. 2,0 days (per 8 hours) Stand 08/2015 31

Vans T0989F Mercedes-Benz Certified Diagnosis Technician Suspension Run T0989F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) > Troubleshooting and diagnosis on current suspension systems > ESP brake system in Vito, V-Class model series 447 and Sprinter model series 906 T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0986F Vans Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0987F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run Training Depth Run Method Theorie 20%, Practice80% Note The training is part of the training series for becoming a Certified Van Diagnosis Technician. 2,0 days (per 8 hours) Stand 08/2015 32

Vans T0021F Mercedes-Benz Certified Diagnosis Technician Test Preparation Run T0021F-AA The participant can implement the test procedure. > Explanation of the test process > Explanation of the automotive diagnostic process > Troubleshooting according to the levels model > Consolidation of the material covered in training courses T0005F, T0018F, T0019F and T0020F T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0017F Vans Mercedes-Benz Certified Diagnosis Technician Initial test Go T0018F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0019F Vans Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0020F Vans Mercedes-Benz Certified Diagnosis Technician Suspension Run Training Depth Run Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 33

Vans T0990F Mercedes-Benz Certified Diagnostic Technician Test preparation Run T0990F-AA The participant can: > Implement the test process > Assess his learning needs > Assess his practical abilities > Explanation of the test process > Explanation of the automotive diagnostic process > Troubleshooting according to the levels model > Consolidation of the material covered in training courses T0005F, T0987F, T0988F and T0989F T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0986F Vans Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0987F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0988F Vans Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0989F Vans Mercedes-Benz Certified Diagnosis Technician Suspension Run Training Depth Run Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 34

Vans T0991F Mercedes-Benz Certified Diagnostic Technician Test Run T0991F-AA Optional prerequisite Determination of theoretical and practical knowledge and skills (behavior during problem-solving). According to the test regulations: > 2 x 60 minutes theory > 1 x 60 minutes practice (1) > 1 x 70 minutes practice (2) > 1 x 30 minutes oral test "T0990F Vans Mercedes-Benz Certified Diagnostic Technician Test Preparation Run" as optional test preparation. T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0986F Vans Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0987F Vans Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0988F Vans Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0989F Vans Mercedes-Benz Certified Diagnosis Technician Suspension Run Training Depth Run Method Theorie 50%, Practice50% 1 day (per 8 hours) Stand 08/2015 35

Trucks Service Products and Parts/Accessories V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customer-oriented Behavior at the Breakdown Location Go V0089P-AA The participant: > Can act independently and make business decisions > Recognizes the advantages of the implemented hardware and software solutions and their interfaces > Knows what is important for breakdown cases regarding customer contact and communication and can use this > Acquires proficiency in processes that pertain to his job as a Roadside Assistance technician > Can find customer-oriented problem solutions with the customer > Can use Mercedes-Benz mobility and service products > Can describe the protection at the breakdown location to ensure the highest safety possible for the customer and himself > Understands the importance of solid technical expertise in performing repairs > Recognizes the high value of the topic of Mercedes-Benz Roadside Assistance and the importance of his job Organization, processing and customer-oriented behavior in breakdown cases: > The breakdown case: A challenge for both customers and Mercedes-Benz Roadside Assistance technicians customer-oriented assistance > Mercedes-Benz Roadside Assistance breakdown case processing; "the" specialist in breakdown assistance is the customer's focus in breakdown cases > The significance of motivation and commitment for service quality at Mercedes-Benz Roadside Assistance > Repair order processing > Warranty and goodwill processing > Parts supply/procurement > Mobility services > Mercedes-Benz service products > Protection at the breakdown location Training Depth Go Method Theorie 100% Note This package consists of the following modules: V0086F Vans, Trucks Mercedes-Benz Roadside Assistance Organization and Processing Module 1 Go and V0087F Vans, Trucks Mercedes-Benz Roadside Assistance Customer-Oriented Behavior in Breakdown Cases Module 2 Go 5,0 days (per 8 hours) Stand 08/2015 36

Trucks Mercedes-Benz Roadside Assistance V0089P Mercedes-Benz Roadside Assistance Organization, Breakdown Case Processing and Customer-oriented Behavior at the Breakdown Location Go V0089P-AA The participant: > Can act independently and make business decisions > Recognizes the advantages of the implemented hardware and software solutions and their interfaces > Knows what is important for breakdown cases regarding customer contact and communication and can use this > Acquires proficiency in processes that pertain to his job as a Roadside Assistance technician > Can find customer-oriented problem solutions with the customer > Can use Mercedes-Benz mobility and service products > Can describe the protection at the breakdown location to ensure the highest safety possible for the customer and himself > Understands the importance of solid technical expertise in performing repairs > Recognizes the high value of the topic of Mercedes-Benz Roadside Assistance and the importance of his job Organization, processing and customer-oriented behavior in breakdown cases: > The breakdown case: A challenge for both customers and Mercedes-Benz Roadside Assistance technicians customer-oriented assistance > Mercedes-Benz Roadside Assistance breakdown case processing; "the" specialist in breakdown assistance is the customer's focus in breakdown cases > The significance of motivation and commitment for service quality at Mercedes-Benz Roadside Assistance > Repair order processing > Warranty and goodwill processing > Parts supply/procurement > Mobility services > Mercedes-Benz service products > Protection at the breakdown location Training Depth Go Method Theorie 100% Note This package consists of the following modules: V0086F Vans, Trucks Mercedes-Benz Roadside Assistance Organization and Processing Module 1 Go and V0087F Vans, Trucks Mercedes-Benz Roadside Assistance Customer-Oriented Behavior in Breakdown Cases Module 2 Go 5,0 days (per 8 hours) Stand 08/2015 37

Trucks T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0005F-AA The participant can: > Develop a complex diagnostic strategy for all vehicle divisions based on the level model and complaint analysis > Generate complaint-related orders > Develop a troubleshooting tree > Implement complex troubleshooting strategies > Prepare documentation in a tamper-proof manner > Complex diagnoses according to the level model > Complaint analysis > Consolidating knowledge on the use of vehicle division-specific diagnostic aids (DAS,...) > Practical work/diagnosis based on fault symptoms and specified/actual values > Evaluating the on-board diagnosis > Fault diagnosis with stored and non-stored fault codes T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go Training Depth Run Method Theorie 20%, Practice80% 4,0 days (per 8 hours) Stand 08/2015 38

Trucks T0011F Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0011F-AA Optional prerequisite > Knowledge and skills of participants have been ascertained > Participants and the dealership have been informed about approval for the training series > Participants and the dealership have been informed about the approval prerequisites > An individual training plan has been prepared in the event of approval > Participants and the dealership have been informed about the individual training plan Theoretical test on the Actros model series 93x in the areas: > Electrical components - comfort - telematics > Drivetrain > Suspension > WIS, EPC, operation texts, standard texts, flat rates and work units (ASRA) support systems with part determination and pricing Practical test on the Actros model series 93x: > Communication with the customer and on the technical facts of the practical exercise > Order writing > Diagnostic work on electrical components, comfort, telematics, drivetrain and suspension systems T0178F Passenger Cars Star Diagnosis Stage II Run T0004F Passenger Cars, Trucks, Vans, smart Diagnostic Strategy 1 Go Training Depth Go Method Theorie 70%, Practice30% Note The test is a part of the training series to become a Certified Mercedes-Benz Diagnostic Technician. 1 day (per 8 hours) Stand 08/2015 39

Trucks T0110E Mercedes-Benz Certified Diagnostic Technician Electrical System e- Training Go T0110E-AA The participant can > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Networking > Seats > Lighting > On-board electrical system > FleetBoard > Drive authorization > Telematics > Air conditioning in model series 93x Training Depth Go Method Theorie 100% Note This e-training is a mandatory prerequisite for "T0028F Trucks Mercedes-Benz Certified Diagnostic Technician Electrical System Run". 1,5 hours Stand 08/2015 40

Trucks T0028F Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run T0028F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) Actros model series 93x: > Networking > Seats > Lighting > On-board electrical system > FleetBoard > Drive authorization > Telematics > Air conditioning system T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0011F Trucks Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0110E Trucks Mercedes-Benz Certified Diagnostic Technician Electrical System e-training Go Training Depth Run Method Theorie 10%, Practice90% 3,0 days (per 8 hours) Stand 08/2015 41

Trucks T0943F Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort, Telematics Run T0943F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the required information sources (workshop literature) Actros model series 963 > Networking > On-board electrical system > Drive authorization > Access authorization > Air conditioning system > Heating system T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 42

Trucks T0109E Mercedes-Benz Certified Diagnostic Technician Drivetrain e-training Go T0109E-AA Participants can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > BlueTEC > Thermal management > Fuel circuit > Sensors > Actuators > Networking MR - FR > Engine control > Starter control in the Actros model series Training Depth Go Method Theorie 100% Note This e-training is a mandatory prerequisite for "T0029F Trucks Mercedes-Benz Certified Diagnostic Technician Drivetrain Run". 1,5 hours Stand 08/2015 43

Trucks T0029F Mercedes-Benz Certified Diagnostic Technician Drivetrain Run T0029F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) Actros model series 93x: > BlueTec > Thermal management > Fuel circuit > Sensors > Actuators > Networking MR - FR > Engine control > Starter control T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0011F Trucks Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0028F Trucks Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run T0109E Trucks Mercedes-Benz Certified Diagnostic Technician Drivetrain e- Training Go Training Depth Run Method Theorie 10%, Practice90% 3,0 days (per 8 hours) Stand 08/2015 44

Trucks T0942F Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0942F-AA The participant can: > Plan and efficiently carry out troubleshooting on the drivetrain with the aid of the levels model and complaint analysis > Evaluate the current systems and initiate targeted diagnosis > BlueTEC, thermal management, fuel circuit, sensors, actuators, engine control/drive control networking, engine timing, starter control in the Actros model series 96x > Troubleshooting according to complaint analysis and the levels model T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go T0943F Trucks Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort, Telematics Run Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 45

Trucks T0111E Mercedes-Benz Certified Diagnostic Technician Chassis e-training Go T0111E-AA The participant can > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Compressed-air brake system > Electronic Air-Processing Unit (EAPU) > Telligent brake system (BS2) > Driving assistance systems > Level control > Steering gear Training Depth Go Method Theorie 100% Note This e-training is a mandatory prerequisite for "T0030F Trucks Mercedes-Benz Certified Diagnostic Technician Chassis Run". 1,5 hours Stand 08/2015 46

Trucks T0030F Mercedes-Benz Certified Diagnostic Technician Suspension Run T0030F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Compressed air supply > Electronic air processing unit (EAPU) > Telligent brake system (BS2) > Driving assistance systems > Level control > Steering gear T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0011F Trucks Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0028F Trucks Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run T0111E Trucks Mercedes-Benz Certified Diagnostic Technician Chassis e- Training Go Training Depth Run Method Theorie 10%, Practice90% 3,0 days (per 8 hours) Stand 08/2015 47

Trucks T0941F Mercedes-Benz Certified Diagnosis Technician Suspension Run T0941F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) Actros model series 963 > Compressed air supply > Knorr / Wabco brake systems > Driving assistance systems > Level control > Chassis system networking T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go T0943F Trucks Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort, Telematics Run Training Depth Run Method Theorie 10%, Practice90% 4,0 days (per 8 hours) Stand 08/2015 48

Trucks T0013F Mercedes-Benz Certified Diagnostic Technician Test Preparation Run T0013F-AA The participant can implement the test procedure. > Explanation of the test process > Explanation of the automotive diagnostic process > Troubleshooting according to the levels model > Consolidation of the material covered in training courses T0005F, T0028F, T0029F and T0030F T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0011F Trucks Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0028F Trucks Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run T0029F Trucks Mercedes-Benz Certified Diagnostic Technician Drivetrain Run T0030F Trucks Mercedes-Benz Certified Diagnostic Technician Suspension Run Training Depth Run Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 49

Trucks T0014F Mercedes-Benz Certified Diagnostic Technician Test Run T0014F-AA Optional prerequisite Determination of theoretical and practical knowledge and skills (behavior during problem solving). According to the test regulations: > 2 x 60 minutes theory > 1 x 60 minutes practice (1) > 1 x 70 minutes practice (2) > 1 x 30 minutes oral test "T0013F Trucks Mercedes-Benz Certified Diagnostic Technician Test Preparation Run" as optional test preparation. T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0011F Trucks Mercedes-Benz Certified Diagnosis Technician Initial Test Go T0028F Trucks Mercedes-Benz Certified Diagnostic Technician Electrical Components, Comfort and Telematics Run T0029F Trucks Mercedes-Benz Certified Diagnostic Technician Drivetrain Run T0030F Trucks Mercedes-Benz Certified Diagnostic Technician Suspension Run T0109E Trucks Mercedes-Benz Certified Diagnostic Technician Drivetrain e- Training Go T0110E Trucks Mercedes-Benz Certified Diagnostic Technician Electrical System e-training Go T0111E Trucks Mercedes-Benz Certified Diagnostic Technician Chassis e- Training Go Training Depth Run Method Theorie 50%, Practice50% Note The test is a part of the training program for becoming a Certified Diagnostic Technician for Mercedes-Benz Trucks. 1 day (per 8 hours) Stand 08/2015 50

Trucks T0528F Mercedes-Benz Certified Diagnostic Technician Actros Model Series 963 Test Preparation Run T0528F-AA The participant can implement the test procedure. > Explanation of the test procedure > Explanation of the automotive diagnostic process > Troubleshooting according to the levels model and the complaint analysis > Reinforce/refresh content from the T0005F, T0943F, T0942F, T0941F and training courses T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go T0941F Trucks Mercedes-Benz Certified Diagnosis Technician Suspension Run T0942F Trucks Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0943F Trucks Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort, Telematics Run Training Depth Run Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 51

Trucks T0529F Mercedes-Benz Certified Diagnosis Technician Actros Model Series 963 Test Run T0529F-AA Optional prerequisite Determination of theoretical and practical knowledge and skills (behavior during problem solving). According to the examination regulations: > 2 x 60 minutes theory > 1 x 60 minutes practice (1) > 1 x 70 minutes practice (2) > 1 x 30 minutes oral test "T0528F Trucks Mercedes-Benz Certified Diagnostic Technician Actros Model Series 963 Test Preparation Run" - 2 days T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go T0941F Trucks Mercedes-Benz Certified Diagnosis Technician Suspension Run T0942F Trucks Mercedes-Benz Certified Diagnosis Technician Drivetrain Run T0943F Trucks Mercedes-Benz Certified Diagnosis Technician Electrical Components, Comfort, Telematics Run Training Depth Run Method Theorie 50%, Practice50% Note The test is a part of the training program for becoming a Certified Diagnostic Technician for Trucks. 1 day (per 8 hours) Stand 08/2015 52

smart T0005F Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0005F-AA The participant can: > Develop a complex diagnostic strategy for all vehicle divisions based on the level model and complaint analysis > Generate complaint-related orders > Develop a troubleshooting tree > Implement complex troubleshooting strategies > Prepare documentation in a tamper-proof manner > Complex diagnoses according to the level model > Complaint analysis > Consolidating knowledge on the use of vehicle division-specific diagnostic aids (DAS,...) > Practical work/diagnosis based on fault symptoms and specified/actual values > Evaluating the on-board diagnosis > Fault diagnosis with stored and non-stored fault codes T0523F Trucks Mercedes-Benz Certified Diagnosis Technician Actros model series 963 Initial test Go Training Depth Run Method Theorie 20%, Practice80% 4,0 days (per 8 hours) Stand 08/2015 53

smart T0372Q Qualification Program T0372Q-AA Participants qualify as a smart certified diagnosis technician. The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > T0372P-AA smart Qualification Program Competency Analysis > T0005F-AA Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run > T0396F-AA smart Certified Diagnosis Technician Electrical System Run > T0397F-AA smart Certified Diagnosis Technician Drivetrain and Suspension Run > T0398F-AA smart Certified Diagnosis Technician Test Run As soon as all your qualifications have been verified, you will receive your certificate. Optional prerequisite Before signing up for the certification program, you should have good knowledge of systematic troubleshooting procedures and of the workshop systems, including Star Diagnosis. Good knowledge of the on-board electrical system and vehicle networking is also required. Training Depth Method Theorie 100% 14,0 days (per 8 hours) Stand 08/2015 54

smart T1054Q Qualification Program 2016 Certified Diagnosis Technician T1054Q-AA The participant qualifies as a Certified smart Diagnosis Technician. The certification program for smart diagnosis technicians consists of individual training courses. The certification program begins with the initial test (T1010F smart Certified smart Diagnosis Technician Initial Test Go). It involves a practical and theoretical test concerning the strategic approach and transfer behavior during everyday business. Furthermore, it assesses theoretical knowledge in the fields of electrical components, comfort, telematics and drivetrain. Once you have passed the initial test, you will receive an overview of the training courses to be booked before the examination. If you do not pass the initial test, you will receive detailed information about the fields in which you are lacking the requisite knowledge. You may prepare for the next initial test through workplace measures or by attending training sessions. Once you have all the necessary qualifications, you can register for the final test (T0995F smart Certified Diagnosis Technician Test Run). Following successful completion, you will receive a certificate as a Certified Diagnosis Technician. The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > T1010F-AA smart Certified Diagnosis Technician Initial Test > T0005F-AA Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run > T0992F-AA smart Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run > T1401F-AA smart Certified Diagnosis Technician Drivetrain Run > T0797F-AA smart Certified Diagnostic Technician Test preparation Run > T0995F-AA smart Certified Diagnostic Technician Test Run As soon as all your qualifications have been verified, you will receive your certificate. Optional prerequisite Before signing up for the certification program, you should have good knowledge of systematic troubleshooting procedures and of the workshop systems, including Star Diagnosis. Good knowledge of the on-board electrical system and vehicle networking is also required. You can obtain or refresh this knowledge by attending training courses in the four proficiencies (drive, suspension, comfort and telecommunications systems) from the System Technician qualification program. Ideally, you will have successfully completed two System Technician qualification courses. As preparation for the final test, you can sign up for the training course "T0797F smart Certified Diagnosis Technicians Test Preparation Run". In this training course, Stand 08/2015 55

practical work is carried out on vehicles under real test conditions. Training Depth Method Theorie 100% 13,0 days (per 8 hours) Stand 08/2015 56

smart T0395F Certified Diagnosis Technician Initial Test Go T0395F-AA Optional prerequisite > smart vehicle knowledge and skills of participants have been ascertained > An individualized qualification plan has been prepared > Participants and the dealership have been informed of the individual qualification path Theoretical test of the following subjects: > Vehicle technology across all smart model series > Communication methods and procedures > Work order preparation Practical test: > Diagnostic work on smart vehicles > Correct usage of manufacturer's systems Since the diagnostic technician training for smart vehicles presumes prior knowledge of the relevant vehicles and systems, we recommend that participants attend the following training courses before starting this training: T0389F, T0320F, T0500F, T0501F, and T0503F. T0500F smart smart fortwo Introduction Go Training Depth Go Method Theorie 70%, Practice30% 1 day (per 8 hours) Stand 08/2015 57

smart T1010F Certified Diagnosis Technician Initial Test T1010F-AA > Participants' knowledge and skills have been determined > Participants and the dealership have been informed about admission to the training > Participants and the dealership have been informed about the admission prerequisites > An individual training plan has been prepared in the event of admission > Participants and the dealership have been informed about the individual training plan > This test determines participants' theoretical knowledge in the competence areas on the topics: > Electrical systems and components, comfort, telematics for smart model series 453 on the topics: on-board electrical system, networking, heating/air conditioning, drive authorization and locking systems, illumination, windshield wipers, telematics and radio > Drivetrain for current gasoline engines in the smart model series 453 Optional prerequisite > T0004F Cars, Trucks, Vans, smart Diagnosis Strategy 1 Go > T0177F Cars Service Operating Processes XENTRY Kit & Star Diagnosis Level I Go > T0179F Cars Service Operating Processes XENTRY Kit & Star Diagnosis Level II Run > T0635E Cars, Trucks, Vans CBT Successful Troubleshooting: Using Common Sense and All Your Senses e-test Go > T0673E Cars, Trucks, Vans, smart CBT Diagnostic Strategy Level Model e- Test Go > T0628E Cars, Trucks, Vans CBT Fundamentals of Automotive Electrical Systems Part 1 e-test Go > T0629E Cars, Trucks, Vans CBT Fundamentals of Automotive Electrical Systems Part 2 e-test Go > T0630E Cars, Trucks, Vans CBT Fundamentals of Automotive Electrical Systems Part 3 e-test Go > T0619E Cars, Trucks, Vans CBT Sensors in Motor Vehicles Part 1 e-test Go > T0620E Cars, Trucks, Vans CBT Sensors in Motor Vehicles Part 2 e-test Go Training Depth Method Theorie 70%, Practice30% Note The test is a part of the training series for smart certified diagnosis technicians. 1 day (per 8 hours) Stand 08/2015 58

smart T0396F Certified Diagnosis Technician Electrical System Run T0396F-AA Optional prerequisite The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Performance of diagnostic measures with Star Diagnosis on electrical and electronic vehicle systems in smart model series C/A450, R/452, W454, C/A451 > Work on the vehicle with EPC, WIS/ASRA Since the diagnostic technician training for smart vehicles necessitates corresponding knowledge of the vehicles and systems, we recommend that participants attend the following training courses beforehand: T0389F, T0320F, T0500F, T0501F, and T0503F. Comparable knowledge can also be acquired in self-study. T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0395F smart Certified Diagnosis Technician Initial Test Go T0500F smart smart fortwo Introduction Go Training Depth Run Method Theorie 20%, Practice80% 4,0 days (per 8 hours) Stand 08/2015 59

smart T0992F Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0992F-AA The participant can: > Generate a comprehensive complaint analysis using the four levels model > Independently develop a strategic plan > Plan and implement the next steps > Efficiently employ the right knowledge resources to solve the problem > Create complete, comprehensible documentation for diagnosis, including the game and players > Completely repair the vehicle according to manufacturer specifications and in compliance with accident prevention regulations, and hand over the vehicle in a ready-todrive condition to the CSA > Vehicle networking > On-board electrical system and battery management > Electrical systems T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T1010F smart Certified Diagnosis Technician Initial Test Training Depth Run Method Theorie 20%, Practice80% 3,0 days (per 8 hours) Stand 08/2015 60

smart T0397F Certified Diagnosis Technician Drivetrain and Suspension Run T0397F-AA Optional prerequisite The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategy plan for resolving the customer complaint > Make use of the required information sources (workshop literature) > Performance of diagnostic measures with Star Diagnosis on engine and suspension components in smart model series C/A450, R/452, W454, C/A451 > Work on the vehicle with EPC, WIS/ASRA Since the diagnostic technician training for smart vehicles necessitates corresponding knowledge of the vehicles and systems, we recommend that participants attend the following training courses beforehand: T0389F, T0320F, T0500F, T0501F, and T0503F. Comparable knowledge can also be acquired in self-study. T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0395F smart Certified Diagnosis Technician Initial Test Go T0396F smart Certified Diagnosis Technician Electrical System Run T0500F smart smart fortwo Introduction Go Training Depth Run Method Theorie 20%, Practice80% 4,0 days (per 8 hours) Stand 08/2015 61

smart T1401F Certified Diagnosis Technician Drivetrain Run T1401F-AA The participant can: > Generate a comprehensive complaint analysis using the four level model > Independently develop a strategic plan > Plan and implement the next steps > make targeted use of the knowledge sources required to solve the problem > Create complete documentation for diagnosis,including the game and players, that is comprehensible in all steps > Completely repair the vehicle according to manufacturer specifications and in compliance with accident prevention regulations, and hand over the vehicle in a ready-todrive condition to the CSA > Drivetrain networking > Fuel circuit on the gasoline engine > Engine management on the gasoline engine > Diagnosis on the gasoline engine T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0992F smart Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T1010F smart Certified Diagnosis Technician Initial Test Training Depth Run Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 62

smart T0797F Certified Diagnostic Technician Test preparation Run T0797F-AA The participant can: > Implement the test process > Assess his learning needs > Assess his practical abilities > Explanation of the test process > Explanation of the automotive diagnostic process > Troubleshooting according to the levels model and the complaint analysis > Consolidation of the material covered in training courses T0005F, T0992F, T0993F, T0994F T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0992F smart Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0993F smart Certified Diagnostic Technician Drivetrain Run T0994F smart Certified Diagnostic Technician Suspension Run T1010F smart Certified Diagnosis Technician Initial Test Training Depth Run Method Theorie 10%, Practice90% Note The course is not part of the training series for becoming a smart Diagnostic Technician and may be optionally booked as preparation for the test. 2,0 days (per 8 hours) Stand 08/2015 63

smart T0995F Certified Diagnostic Technician Test Run T0995F-AA Determination of theoretical and practical knowledge and skills (behavior during problem solving). According to the test regulations: > 2 x 60 minutes theory > 1 x 60 minutes practice (1) > 1 x 70 minutes practice (2) > 1 x 30 minutes oral test T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0992F smart Certified Diagnosis Technician Electrical Components, Comfort and Telematics Run T0993F smart Certified Diagnostic Technician Drivetrain Run T0994F smart Certified Diagnostic Technician Suspension Run T1010F smart Certified Diagnosis Technician Initial Test Training Depth Run Method Theorie 50%, Practice50% 1 day (per 8 hours) Stand 08/2015 64

smart T0398F Certified Diagnosis Technician Test Run T0398F-AA Optional prerequisite > Determination of theoretical and practical knowledge and skills > Comparison with international standards According to the examination regulations: > 2 x 60 minutes theory > 2 x 60 minutes practice > 15 minutes situation-specific technical discussion Since the diagnostic technician training for smart vehicles presumes prior knowledge of the relevant vehicles and systems, we recommend that participants attend the following training courses before starting this training series: T0389F, T0320F, T0500F, T0384F, T0385F and T0387F. T0005F Passenger Cars, Trucks, Vans, smart Mercedes-Benz Certified Diagnosis Technician Diagnostic Strategy 2 Run T0395F smart Certified Diagnosis Technician Initial Test Go T0396F smart Certified Diagnosis Technician Electrical System Run T0397F smart Certified Diagnosis Technician Drivetrain and Suspension Run T0500F smart smart fortwo Introduction Go Training Depth Run Method Theorie 50%, Practice50% 1 day (per 8 hours) Stand 08/2015 65

smart Overall Vehicle T1423F Electrical System High-Voltage Product Qualification for Newcomers Go T1423F-AA The participant can: > State the safety rules that must be followed before working on the B-Class Electric Drive model series 242 EV and the C-Class Hybrid model series 205 > Describe the display concepts of the B-Class Electric Drive model series 242 EV and C- Class Hybrid model series 205 > Regarding the high-voltage components, their installation locations and functions in the B-Class Electric Drive model series 242 EV and the C-Class Hybrid model series 205, the participant can: - Name the above - Remove voltage - Verify no voltage is present - Start up the system > State special considerations in the workshop process, service and diagnosis of the B- Class Electric Drive model series 242 EV and the C-Class Hybrid model series 205 > Design and function of the drivetrain components > Control and display concept > Maintenance and repair work > Disabling and starting the high-voltage system > Drivetrain cooling and pre-entry climate control > Charging the high-voltage battery T0001F Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Qualification for Motor Vehicles Go T0103E Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Systems in Motor Vehicles Awareness e-training Go T0969E Passenger Cars Market Launch B-Class electric drive Model Series 242 e-training Go Training Depth Go Method Theorie 40%, Practice60% Note The training is equivalent to the following market launch training courses: W221 S-Class Hybrid W222 S-Class Hybrid W222 S-Class Plug-In Hybrid W212 E-Class Hybrid Diesel OM651 W212 E-Class Hybrid Gasoline M276 W242 EV B-Class Electric Drive W205 C-Class Hybrid T0336F T0752F T0974F T1077F T0495F T0970F T0959F A/C 451 smart fortwo electric drive Phase 3 T0840F/T0480F Stand 08/2015 66

2,0 days (per 8 hours) Stand 08/2015 67

Further Passenger Cars Vehicles 2014 T0959F Market Launch C-Class HYBRID (Model Series 205) with Mercedes-Benz Connect Go T0959F-AA The participant can: > Describe the hybrid functions in the C-Class > Describe the repair scope for hybrid components > Describe the repair scope for the transmission > Remove voltage from the vehicle > Use special tools for repairs > Carry out repair work according to the manufacturer's specifications > Commission the Com.Box for repairs and activate the Mercedes-Benz Connect function Procedures for repair work: > Hybrid functions in the C-Class > Repair scope on the transmission > Removing voltage from the hybrid system > Special tools for the hybrid system, application and scope > Interlock behavior and vehicle safety > Maintenance scopes for the transmission and engine > Special considerations for the ECO start/stop function > Activation of Com.Box for Mercedes-Benz Connect T0001F Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Qualification for Motor Vehicles Go T0103E Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Systems in Motor Vehicles Awareness e-training Go Training Depth Go Method Theorie 20%, Practice80% 1 day (per 8 hours) Stand 08/2015 68

Further Passenger Cars Vehicles 2014 T0955F Market Launch S-Class Coupé Model Series 217 Go T0955F-AA Participants are able to > Name the innovations of the new S-Class Coupé and describe their function > Operate and explain the systems in the new S-Class Coupé > Operate central NTG5 functional scopes > Perform initial repair work as per manufacturer specifications > Perform initial diagnoses using XENTRY Diagnostics > Market launch of the new S-Class Coupé model series 217 > S-Class Coupé support systems > Current information regarding maintenance, repair, and diagnosis > Overview of repair and diagnosis scopes > Function of the NTG5 telematics generation > Function and operation of the head-up display T0750E Passenger Cars Market Launch S-Class (W/V222) e-training Go Training Depth Go Method Theorie 20%, Practice80% 1 day (per 8 hours) Stand 08/2015 69

Further Passenger Cars Vehicles 2014 T0974F Market Launch S-Class Plug-In Hybrid Model Series 222 Go T0974F-AA The participant can: > describe the hybrid functions in the S-Class > describe the repair scope for hybrid components > describe the repair scope for the transmission > remove voltage from the vehicle > use special tools for repairs > carry out repair work according to the manufacturer's specifications Repair procedures: > Hybrid functions in the S-Class > Repair scope on the transmission > Removing voltage from the hybrid system > Special tools for the hybrid system, application and scope > Interlock behavior and vehicle safety > Maintenance scopes for the transmission and engine > Special considerations for the ECO start/stop function T0001F Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Qualification for Motor Vehicles Go T0103E Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Systems in Motor Vehicles Awareness e-training Go Training Depth Go Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 70

Further Passenger Cars Vehicles 2016 T0968F Market Launch S-Class Cabriolet Model Series 217 Go T0968F-AA The participant can: > State the innovations in the new S-Class cabriolet and describe their functions > Operate the systems in the new S-Class cabriolet and explain their operation > Distinguish between proper system functioning and malfunctions in complaint cases > Describe the overall function of the relevant vehicle systems > Perform relevant repair and diagnosis operations in accordance with the manufacturer's specifications > Market launch of the new S-Class cabriolet model series 217 > Operation of the vehicle systems > Current information on maintenance, repair and diagnosis > First relevant repair and diagnosis operations > Function of individual systems and overall function of systems > Soft top design, function and repair options T0750E Passenger Cars Market Launch S-Class (W/V222) e-training Go Training Depth Go Method Theorie 20%, Practice80% 1 day (per 8 hours) Stand 08/2015 71

Further Passenger Cars Workshop Processes P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go P0089E-AA Participants are familiar with: > Key steps for identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Vehicle identification > Creating cases > Processing cases Training Depth Go Method Theorie 100% Note Successful completion of the e-training is the prerequisite for activating the XENTRY TIPS case module system. 0,5 hours Stand 08/2015 72

Further Passenger Cars T1007F Mercedes-Benz Certified Diagnosis Technician S-Class Coupé (Model Series 217) Further Training Fly T1007F-AA The participant can: > Perform all the steps required for initial contact with the customer and the vehicle using a customer-friendly approach > Determine whether the customer complaint may be due to incorrect operation or is actually a feature of normal system operation > Apply complaint analysis to help create a logical, comprehensible work procedure > Recognize complaints involving more than one system and properly process them > Create practical documentation reflecting the scope of work involved > Work through the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer specifications > New features and modifications in the S-Class Coupé model series 217 in the areas: - Electrical systems and networking - Drive technology > Complex diagnostic activities - on the electrical systems and the overall network - on the powertrain with engine M278 > Exchange of experiences with problems in the field T1016F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Test Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 73

Further Passenger Cars T1241F Mercedes-Benz Certified Diagnosis Technician E-Class Model Series 213 Further Training Fly T1241F-AA The participant can: > perform all the steps required for initial contact with the customer and the vehicle using a customer-friendly approach > determine whether the customer complaint may be due to incorrect operation or is actually a feature of normal system operation > apply complaint analysis to help create a logical, comprehensible work procedure > recognize complaints involving more than one system and properly process them > create practical documentation reflecting the scope of work involved > work through the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer specifications > Content to be determined T1016F Passenger Cars Mercedes-Benz Certified Diagnosis Technician Test Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 74

Further Passenger Cars Overall Vehicle T1209E Overall Vehicle Driving Performance. Mercedes AMG World e-training Go T1209E-AA The participant: > Has basic knowledge of the company, brand and product philosophy of Mercedes-AMG > Is familiar with Mercedes-AMG as a brand > Can convey the spirit of AMG > Works to ensure a consistent understanding and eliminate misconceptions related to the perception of Mercedes-AMG among employees and customers > AMG brand > Engineering and motorsports > Engine design > Design > What defines an AMG > AMG product portfolio > The AMG experience Training Depth Go Method Theorie 100%, Practice0% Note This e-training course does not include product-specific information on individual vehicles or vehicle components. 1,0 hours Stand 08/2015 75

Further Passenger Cars Overall Vehicle T1386F AMG Service Performance Initiative Advanced Fly T1386F-AA The participant can: > Argue in a customer-oriented fashion > Perform diagnosis work on the systems > Use diagnosis tools and the associated special tools > Initiate required remedial actions > Carry out professional repairs include practical work and group work related to the diagnosis procedure applicable to all model series with regard to: > Communication, spirit and emotion of AMG > Diagnosis strategy in consideration of AMG > Carrying out testing and diagnosis work - on the powertrain (engine and transmission) - on the chassis and brakes - on the comfort and modular systems > Analysis and elimination of failures > Drawing up offers to include specific AMG aspects > Targeted use of the service literature (WIS, XENTRY/DAS, TIPS, STI) and workshop test equipment (special tools), AMG workshop systems > Exchange of views on current topics T1209E Passenger Cars Overall Vehicle Driving Performance. Mercedes AMG World e-training Go Training Depth Fly Method Theorie 30%, Practice70% Note This training is part of the AMG Service Performance Initiative. The participant can provide evidence of having successfully completed the AMG training provided by Global Training. The participant has completed at least one year of work experience following completion of the AMG Basic Training. The participant will bring a case study to the training. The following documentation will be required here: Repair order, diagnosis documentation and, where applicable, TIPS documents. The case study may already be completed or still in progress. Successful completion of the e-training with the previous training code Z0024F will also be accepted. 4,0 days (per 8 hours) Stand 08/2015 76

Further Passenger Cars Powertrain T1386F AMG Service Performance Initiative Advanced Fly T1386F-AA The participant can: > Argue in a customer-oriented fashion > Perform diagnosis work on the systems > Use diagnosis tools and the associated special tools > Initiate required remedial actions > Carry out professional repairs include practical work and group work related to the diagnosis procedure applicable to all model series with regard to: > Communication, spirit and emotion of AMG > Diagnosis strategy in consideration of AMG > Carrying out testing and diagnosis work - on the powertrain (engine and transmission) - on the chassis and brakes - on the comfort and modular systems > Analysis and elimination of failures > Drawing up offers to include specific AMG aspects > Targeted use of the service literature (WIS, XENTRY/DAS, TIPS, STI) and workshop test equipment (special tools), AMG workshop systems > Exchange of views on current topics T1209E Passenger Cars Overall Vehicle Driving Performance. Mercedes AMG World e-training Go Training Depth Fly Method Theorie 30%, Practice70% Note This training is part of the AMG Service Performance Initiative. The participant can provide evidence of having successfully completed the AMG training provided by Global Training. The participant has completed at least one year of work experience following completion of the AMG Basic Training. The participant will bring a case study to the training. The following documentation will be required here: Repair order, diagnosis documentation and, where applicable, TIPS documents. The case study may already be completed or still in progress. Successful completion of the e-training with the previous training code Z0024F will also be accepted. 4,0 days (per 8 hours) Stand 08/2015 77

Further Vans Workshop Processes P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go P0089E-AA Participants are familiar with: > Key steps for identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Vehicle identification > Creating cases > Processing cases Training Depth Go Method Theorie 100% Note Successful completion of the e-training is the prerequisite for activating the XENTRY TIPS case module system. 0,5 hours Stand 08/2015 78

Further Vans T0023F Mercedes-Benz Certified Diagnosis Technician Further Training Fly T0023F-AA The participant can plan and efficiently carry out troubleshooting on current vehicle systems with the aid of the levels model. > New Citan > Battery and generator management > ECO start/stop function > Automatic transmission 722.9 > Current problem cases from all vehicle model series Information on current content will be sent to the diagnostic technician in a personal invitation letter. T0022F Vans Mercedes-Benz Certified Diagnosis Technician Test Run T0426E Vans Citan e-training Go Training Depth Fly Method Theorie 20%, Practice80% Note The preliminary training on the concerned model series is a mandatory prerequisite 2,0 days (per 8 hours) Stand 08/2015 79

Further Vans T1206F Mercedes-Benz Certified Diagnosis Technician Further Training Fly T1206F-AA The participant can: > Describe the differences in networking between the Vito and V-Class of model series 447 > Describe and convey diagnosis-relevant system functions of engine OM622 > Plan and perform targeted diagnosis on engine OM622 > Describe the new functions of the PSM control module and perform basic parameterization > Describe and convey current diagnosis focuses for van series > Work through the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer specifications > System functions and overall network in the Vito model series 447 > System functions and diagnosis options/remedies on engine OM622 > System functions and basic parameterization on the PSM of model series 447 in theory and practice > Exchange of experience on current van topics > New features/modifications in vans > Implementation of the diagnosis strategy on OM622 engine T0022F Vans Mercedes-Benz Certified Diagnosis Technician Test Run T0068E Vans Parameterizable Special Module (PSM) e-training Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 80

Further Vans T1037F Mercedes-Benz Certified Diagnosis Technician Further Training Fly T1037F-AA The participant can: > perform all the steps required for initial contact with the customer and the vehicle using a customer-friendly approach > determine whether the customer complaint may be due to incorrect operation or is actually a feature of normal system operation > apply complaint analysis to help create a logical, comprehensible work procedure > recognize complaints involving more than one system and properly process them > create practical documentation reflecting the scope of work involved > work through the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer specifications > The latest topics concerning new features and modifications to the VAN series > Current problem cases from all vehicle model series; the latest content will be communicated to the diagnosis technician in a personal invitation letter. T0991F Vans Mercedes-Benz Certified Diagnostic Technician Test Run Training Depth Fly Method Theorie 20%, Practice80% Note The preliminary training course on the relevant model series is mandatory. 2,0 days (per 8 hours) Stand 08/2015 81

Further Vans T0948F Mercedes-Benz Certified Diagnosis Technician Further Training Fly T0948F-AA The participant can: > Perform all the steps required for initial contact with the customer and the vehicle using a customer-friendly approach > Determine whether the customer complaint may be due to incorrect operation or is actually a feature of normal system operation > Apply complaint analysis to help create a logical, comprehensible work procedure > Recognize complaints involving more than one system and properly process them > Create practical documentation reflecting the scope of work involved > Work through the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer specifications > New products/features and modifications in the Sprinter facelift (model series 906) > New V-Class model series 447, overall vehicle with extended diagnosis > Citan model series 415: gasoline engine with extended diagnosis > Current problem cases from all vehicle model series (vans) The diagnosis technician will be informed of the latest course content in a personal invitation letter. T0022F Vans Mercedes-Benz Certified Diagnosis Technician Test Run T0804E Passenger Cars, Vans Market Launch V-Class BR 447 e-training Go Training Depth Fly Method Theorie 20%, Practice80% Note The preliminary training course on the relevant model series is a mandatory prerequisite. 2,0 days (per 8 hours) Stand 08/2015 82

Further Trucks T1428F Mercedes-Benz Certified Diagnosis Technician Further Training 2016 (Model Series 93x) Fly T1428F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) Information on current content will be sent to the diagnosis technician in a personal invitation letter. T0014F Trucks Mercedes-Benz Certified Diagnostic Technician Test Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 83

Further Trucks Workshop Processes P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go P0089E-AA Participants are familiar with: > Key steps for identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Vehicle identification > Creating cases > Processing cases Training Depth Go Method Theorie 100% Note Successful completion of the e-training is the prerequisite for activating the XENTRY TIPS case module system. 0,5 hours Stand 08/2015 84

Further Trucks T0016F Mercedes-Benz Certified Diagnostic Technician Further Training Fly T0016F-AA The participant: > Can go through all the steps necessary when making initial contact with the customer and the vehicle in a customer-friendly way > Can determine whether the customer complaint is possibly due to incorrect operation or is indeed a feature of normal system operation > Can apply complaint analysis to help in creating a logical and understandable work procedure > Can recognize when complaints involve more than one system and properly process such complaints > Can make targeted use of knowledge sources (customers, coworkers, WIS, TIPS, SD Media, XENTRY) to efficiently move forward with his/her work procedures and solution pathway. > Can create practical documentation reflecting the scope of work involved > Is familiar with the objectives for the model series and systems as described in the various chapters > Can perform the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer specifications > Expanded system and diagnostic scope for the new Actros for long-distance haulage Updated content will be e-mailed to operations with their invitations. T0014F Trucks Mercedes-Benz Certified Diagnostic Technician Test Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 85

Further Trucks T0947F Mercedes-Benz Certified Diagnosis Technician Fly T0947F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) > Use the body manufacturer portal > Perform diagnosis for malfunctions on the PSM > Correctly perform cross-system troubleshooting > Apply for "ESP" user permissions for "VeDoc" > New features and changes on the Arocs model series 964 > New features and changes on the Atego model series 967 > New features and changes on the Econic model series 956 > Parameterization of the ESP system (requires "ESP" permissions for "VeDoc") > New PSM features on the Actros model series 963 > Extended diagnosis for Atego model series 967 and Actros model series 963 with problems identified on the PSM Optional prerequisite The diagnosis technician will be informed of the latest course content in the personal invitation letter. For participants with limited previous knowledge of the parameterizable special module, we recommend working through the two CBTs "PSM Part 1" (1290 4314) and "PSM Part 2" (1290 4315). T0108E Trucks Atego Euro VI Standard e-training Go T0529F Trucks Mercedes-Benz Certified Diagnosis Technician Actros Model Series 963 Test Run Training Depth Fly Method Theorie 20%, Practice80% Note The diagnosis technician final test is required to participate in further training courses for diagnosis technicians. 2,0 days (per 8 hours) Stand 08/2015 86

Further Trucks T1154F Mercedes-Benz Certified Diagnosis Technician Further Training 2015 (Model Series 93x) Fly T1154F-AA The participant can: > Ask the customer questions that are pertinent to the complaint > Develop a strategic plan for resolving the customer complaint > Make use of the necessary information sources (workshop literature) Information on current content will be sent to the diagnosis technician in a personal invitation letter. T0014F Trucks Mercedes-Benz Certified Diagnostic Technician Test Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 87

Further Trucks T1207F Mercedes-Benz Certified Diagnosis Technician Further Training 2016 (Model Series 96x) Fly T1207F-AA The participant can: > Integrate the course contents into his/her professional activities > Perform all the steps required for initial contact with the customer and the vehicle using a customer-friendly approach > Determine whether the customer complaint may be caused by incorrect operation or whether it is a normal system function > Create a logical, comprehensible work procedure by performing complaint analysis > Recognize and properly process complaints across systems > Create practical documentation reflecting the scope of work involved > Work through the testing, adjustment and repair measures as required for the defined topics while observing the accident prevention regulations and manufacturer's specifications > New features and modifications on the Actros model series 963 > Diagnosis on the HAD system (hydraulic auxiliary drive) > Changes to the telematics platform 5 (TP5) > Gaseous fuel engine innovations (Econic) > Sharing experience about current truck topics Information on current content will be sent to the Diagnosis Technician in a personal invitation letter. T0529F Trucks Mercedes-Benz Certified Diagnosis Technician Actros Model Series 963 Test Run Training Depth Fly Method Theorie 20%, Practice80% 2,0 days (per 8 hours) Stand 08/2015 88

Further Trucks T1038F Mercedes-Benz Certified Diagnosis Technician Further Training Fly T1038F-AA The participant can: > ask the customer questions that are pertinent to the complaint > develop a strategic plan for resolving the customer complaint > make use of the necessary information sources (workshop literature) > New features and modifications for the current model series Information on current content will be sent to the diagnostic technician in a personal invitation letter. T0529F Trucks Mercedes-Benz Certified Diagnosis Technician Actros Model Series 963 Test Run Training Depth Fly Method Theorie 20%, Practice80% Note One of the two tests is a prerequisite for participation in the further training course for diagnostic technicians. 2,0 days (per 8 hours) Stand 08/2015 89

Further smart Workshop Processes P0089E Service Operating Processes XENTRY TIPS Case Processing e-training Go P0089E-AA Participants are familiar with: > Key steps for identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Vehicle identification > Creating cases > Processing cases Training Depth Go Method Theorie 100% Note Successful completion of the e-training is the prerequisite for activating the XENTRY TIPS case module system. 0,5 hours Stand 08/2015 90

Further smart T0902F Certified Diagnosis Technician Further training Fly T0902F-AA Participants are able to perform the following: > Ask customers questions relevant to complaints > Create a strategy plan for customer complaints > Apply the necessary reference sources (workshop literature) > Develop individual diagnosis approaches and find solutions > Integrate the contents conveyed in complex practical exercises as part of the training into the day-to-day business Participants are familiar with > The smart fortwo electric drive safety scope > Function and application of the vehicle homepage > Diagnosis and repair on the smart fortwo electric drive > Safety rules regarding the smart fortwo electric drive vehicle > Towing > Communication options of the smart fortwo electric drive (COM module) > Vehicle homepage > smart charging functions > Non-public charging T0001F Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Qualification for Motor Vehicles Go T0103E Passenger Cars, Trucks, Vans, smart, FUSO High-Voltage Systems in Motor Vehicles Awareness e-training Go T0398F smart Certified Diagnosis Technician Test Run T0481E smart Market Launch smart fortwo electric drive e-training Go T0840F smart smart fortwo electric drive Model Series 451 Go Training Depth Fly Method Theorie 10%, Practice90% Note The pre-qualification for the appropriate model series is a mandatory prerequisite. 2,0 days (per 8 hours) Stand 08/2015 91

Further smart T0944F Certified Diagnosis Technician smart BR 453 Further Training Fly T0944F-AA The participant can develop diagnoses on complex systems independently and take remedial measures. Diagnosis and repair on smart model series 453. T0398F smart Certified Diagnosis Technician Test Run Training Depth Fly Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 92

Further smart T1152F Certified Diagnosis Technician smart model series 453 Further Training Fly T1152F-AA The participant can: > Develop diagnoses on complex systems independently and take remedial action smart model series 453: > Diagnosis > Repair T0398F smart Certified Diagnosis Technician Test Run Training Depth Fly Method Theorie 10%, Practice90% 2,0 days (per 8 hours) Stand 08/2015 93