Training Program Worldwide 2016 Process & System Training. August Global Training The finest automotive learning.

Transcription

1 Training Program Worldwide 2016 August 2015 Global Training The finest automotive learning. Stand 08/2015 1

2 PROCESS & SYSTEM TRAINING 5 IT- Working Process and Standard Software 5 P0063F Passenger Cars, Trucks, Vans, smart, FUSO Service Operating Processes IT System Administration in Aftersales Retail Go 5 Sales and Order Processing 6 P0024F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) Go 6 P0018F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) New Features Run 7 P0037F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) Master Workshop Fly 8 Warranty and Goodwill Settlement 9 P0036F Passenger Cars, Vans, Trucks Warranty/Goodwill Processing, Damage Coding Go 9 P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go 10 Sales and Order Processing 11 P0131F Vans Sales Operating Processes Stock vehicle configuration at the press of a button Go 11 Stand 08/2015 2

3 Parts Logistics 12 P0017Q Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists 12 P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go 14 P0012F Passenger Cars, Vans, Trucks, smart Parts Fundamentals Module 1 Go 15 P0013F Passenger Cars, Vans, Trucks, smart Parts technology Module 2 Go 16 P0014F Passenger Cars, Vans, Trucks, smart Logistics processes Module 3 Go 17 P0015F Passenger Cars, Vans, Trucks, smart Materials planning and procurement Module 4 Go 18 P0016F Passenger Cars, Vans, Trucks, smart Parts Key Figures Module 5 Go 19 P0098E Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Final Test Go 20 P0111E Passenger Cars, Vans, Trucks, smart Parts Operating Processes Logistics Bus DIMS/SICOS Go21 P0079F Passenger Cars, smart, Vans, Trucks Logistics Bus Intensification of DIMS/SICOS Run 22 P0076F Go 23 P0006Q Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees 24 P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Incoming and Outgoing Goods Area Employees Initial Test Go 25 P0099E Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Final Test Go 26 P0007Q Passenger Cars, smart, Vans, Trucks Qualification Program Warehouse Employees 27 P0030F Passenger Cars, smart, Vans, Trucks Qualifications Check Warehouse Employees 28 P0096E Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Final Test Go 29 P0008Q Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers 30 P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Parts Supervisor Inventory Initial Test Go 32 P0097E Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Final Test Go 33 P0004E Passenger Cars, Trucks, Vans Inspection Competence for old Parts Process Description e- Training Go 34 P0122E Passenger Cars, Vans, Trucks Parts Operating Processes Handling Theft-Relevant Parts Go 35 P0127E Passenger Cars, Vans, Trucks Parts Operating Processes Escalation for Bottleneck Parts Go 36 P0113F Passenger Cars, Vans, Trucks, smart Parts Operating Processes WIS/ASRA for Parts Specialists Module 2.1 Go 37 P0080F Passenger Cars, smart, Vans, Trucks Logistics Bus DIMS/SICOS Basic Training Go 38 Werkstattprozesse$6$Workshop Processes 39 P0009F Passenger Cars, Vans, Trucks, smart Service Operating Processes Administrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Management for Package Administrators Go 39 P0009F Passenger Cars, Vans, Trucks, smart Service Operating Processes Administrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Management for Package Administrators Go 40 Stand 08/2015 3

4 Workshop Processes 41 T0389F smart Technology Star Diagnosis Go 41 P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go 42 P0019F Passenger Cars, Vans, Trucks WIS/ASRA for Service and Parts Go 43 P0121F Passenger Cars Service Operating Processes After-Sales Applications in the Reception Process Go 44 P0108F Passenger Cars Service Operating Processes Mercedes connect me in the Service Process Go45 P0100F Passenger Cars, smart, Vans, Trucks Service Operating Processes Electronic Parts Catalog (EPC) Go 46 P0025F Passenger Cars Networked Service Work with Xentry Diagnostics Go 47 P0045E Passenger Cars, Trucks, Vans, smart The New XENTRY Kit Diagnostic System Design and Components e-training Go 48 P0046E Passenger Cars, Trucks, Vans, smart XENTRY Portal Use in the Service Reception Process e- Training Go 49 P0034F Trucks XENTRY Diagnostics (Control Unit View) for "the New, Long-Distance Truck" Go 50 P0089E Passenger Cars, smart, Vans, Trucks Service Operating Processes XENTRY TIPS Case Processing e-training Go 51 P0087F Passenger Cars, smart Service Operating Processes XENTRY Portal pro Use in the Reception Process Go 52 P0033F Passenger Cars, Vans, Trucks, smart Qualification as process manager throughout Daimler AG's target process Workshop and warehouse Go 53 P0101F Passenger Cars, smart, Vans, Trucks Service Operating Processes Warranty, Goodwill and Service Contract Processing Run 54 T0320F smart After-Sales System Processes Go 55 P0124F Passenger Cars, Vans, Trucks, smart Workshop Processes SPPS for Users - Effectively Creating Fixed Price Offers Run 56 P0128F Passenger Cars, Vans, Trucks, smart Go 57 Stand 08/2015 4

5 IT- Working Process and Standard Software P0063F Passenger Cars, Trucks, Vans, smart, FUSO Service Operating Processes IT System Administration in Aftersales Retail Go P0063F-AA IT-Specialist The participant: > Can understand the functions and purpose of basic network technology components > Can understand data flows in a network > Can commission aftersales systems from Daimler AG > Can understand the purpose of various different aftersales applications and systems from Daimler AG, and link and configure them > Understands the data transfer paths between the different networked systems > Knows the information sources that document data transfer and systems networking > Can present conclusive arguments to clients regarding the advantages of optimized systems networking > Can independently analyze and evaluate network performance based on key figures > Knows who to contact in the event of problems with the different systems and applications > Fundamentals of network technology > Commissioning aftersales systems from Daimler AG > Integrating and configuring aftersales applications and systems from Daimler AG > Analyzing and resolving IT problems in participants' area of responsibility > Communicating IT problems outside participants' area of responsibility and implementing recommended measures > Information about access authorizations, networking, hardware and software 2,0 days (per 8 hours) Stand 08/2015 5

6 Sales and Order Processing P0024F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) Go P0024F-AA Salesperson The participant: > Knows the design and basic functions of MBKS Desktop > Can research vehicles and equipment > Can properly configure vehicles according to type > Can generate customer offers > Entry into the MBKS Desktop system after installation > Country/language definition > Customer data > Salesperson data > Model designation selection > Basic equipment determination > Selection/equipment taking the plausibility check into account > Completing equipment package with color/tires > Price calculation > Preparing a standard offer > Setting the options > Dimensions/weights > Print control from MBKS in Word Note This training is also available in French by prior arrangement. 2,0 days (per 8 hours) Stand 08/2015 6

7 Sales and Order Processing P0018F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) New Features Run P0018F-AA Salesperson The participant: > Knows the design, basic functions and processes of MBKS Desktop > Can research vehicles and equipment > Can properly configure vehicles according to type > Can create professional-quality customer offers > Entry into the MBKS Desktop system after installation > Country/language definition > Customer data > Salesperson data > Model designation selection > Basic equipment determination > Selection/equipment taking the plausibility check into account > Completing equipment package with color/tires > Price calculation > Preparing a standard offer > Setting the options > Dimensions/weights/chassis > Print control from MBKS Desktop with Word > Body calculation/calculated distance between rear axle and fifth wheel kingbolt Training Depth Run Method Theorie 100% Note This training is also available in French by prior arrangement. 1 day (per 8 hours) Stand 08/2015 7

8 Sales and Order Processing P0037F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) Master Workshop Fly P0037F-AA Salesperson Mandatory prerequisite The participant can: > Independently transfer an order from MBKS Desktop via VAZ to AFAB > Optimize his/her personal settings > Independently optimize the content of his/her offer > Topics taken from the needs analysis > Optimization of work procedures, e.g. order transfer (AFAB) > Development of solution approaches, e.g. to create individual text elements in Word P0018F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) New Features Run P0024F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS Release 100) Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. Training Depth Fly Method Theorie 20%, Practice80% 1 day (per 8 hours) Stand 08/2015 8

9 Warranty and Goodwill Settlement P0036F Passenger Cars, Vans, Trucks Warranty/Goodwill Processing, Damage Coding Go P0036F-AA Warranty Specialist The participant: > Knows the objectives, background and service scope for warranty and goodwill > Is able to independently process warranty and goodwill processes in an audit-proof manner via workshop orders and to carry out damage coding > Warranty and goodwill procedure fundamentals and regulations > Information on the Warranty Procedure Manual and EVA > Structure and logic of the damage codes > Correct damage coding procedure and methodology > Information on the creation of audit-proof warranty and goodwill claims > Discussion of practical cases > Basic knowledge about mobility packages Training Depth Go Method Theorie 0%, Practice100% 2,0 days (per 8 hours) Stand 08/2015 9

10 Warranty and Goodwill Settlement P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go P0035F-AA Service Advisor The participant: > Can create audit-proof and customer-oriented workshop orders using the Mercedes- Benz standard operation texts and flat rates > Is familiar with the fundamentals of determining flat rates > Basic information on operation texts, work units, standard texts and flat rates (structure and determination) > What are basic times and allowance times and how are these determined? > Differentiation between basic and technical linked operations and the consequences in the composition of the flat rates > When are included work texts and when are additional operations used in order writing? > Creation and processing of practical examples Training Depth Go Method Theorie 50%, Practice50% 1 day (per 8 hours) Stand 08/

11 Sales and Order Processing P0131F Vans Sales Operating Processes Stock vehicle configuration at the press of a button Go P0131F-AA Salesperson, User IT Systems The participant: > Is familiar with the development, constraints and advantages of COAST > Can understand the reasoning behind the configuration recommendations > Can plausibly understand the COAST logic > Can independently select the configuration, adapt it accordingly and initiate it > Can transfer the recommendation from COAST to the AFAB ordering system and order there > General overview and explanation of terms via the COAST system > Overview of all support services and information sources for COAST > Overview of the COAST ordering process > Processing the process and system steps with COAST > Practical exercises Note During this course, you will learn how you can configure your stock vehicles so that you can optimally fulfill customer requests. Optimizing accelerates sales and allows you to increase profitability when selling stock vehicles. The key aspect of the approach is the support offered by the COAST (Customer Orders Analyzed STatistically) system. You will learn how you can easily use COAST and how COAST assists you in configuring an individual stock vehicle as well as configuring the entire stock matrix 0,5 days (per 8 hours) Stand 08/

12 Parts Logistics P0017Q Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists P0017Q-AA Parts/Process Specialist Participants are familiar with: > The fundamentals of vehicle identification at Mercedes-Benz > The structure and the basic functions of VeDoc > The structure and the basic functions of EPC and WIS/ASRA 3 > The relevant processes in the logistics department at the retail operations > The relevant processes between retail and the logistics center > The fundamentals of materials planning > The fundamental types of costs > The relevant key figures in logistics The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0028F-AA Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go > P0012F-AA Passenger Cars, Vans, Trucks, smart Parts Fundamentals Module 1 Go > P0013F-AA Passenger Cars, Vans, Trucks, smart Parts technology Module 2 Go > P0014F-AA Passenger Cars, Vans, Trucks, smart Logistics processes Module 3 Go > P0015F-AA Passenger Cars, Vans, Trucks, smart Materials planning and procurement Module 4 Go > P0016F-AA Passenger Cars, Vans, Trucks, smart Parts Key Figures Module 5 Go > P0098E-AA Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Final Test Go As soon as all your qualifications have been verified, you will receive your certificate. Mandatory prerequisite P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. Stand 08/

13 Training Depth Method Theorie 50%, Practice50% 5,0 days (per 8 hours) Stand 08/

14 Parts Logistics P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go P0028F-AA Parts/Process Specialist The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS). Theoretical test in the areas of: > Parts fundamentals > Parts technology > Stockkeeping and logistics processes > Materials planning and procurement > Parts key figures 4,0 hours (per 60 minutes) Stand 08/

15 Parts Logistics P0012F Passenger Cars, Vans, Trucks, smart Parts Fundamentals Module 1 Go P0012F-AA Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse, Parts Advisor Goods in / Goods out The participant is familiar with: > The products and brands of Daimler AG > The structure of the Daimler sales and logistics organization > The role of the PPS as well as the interfaces and communication relationships > The fundamentals of vehicle identification at Mercedes-Benz > Daimler AG past and present > Daimler AG brands > Role of After-Sales and customer expectations > Daimler sales and logistics organization > PPS interfaces (internal/external) > Mercedes-Benz vehicle classes and sales designations > Mercedes-Benz model series and model designations > Mercedes-Benz vehicle identification number (VIN) > Mercedes-Benz object number system > Data cards Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 4,0 hours (per 60 minutes) Stand 08/

16 Parts Logistics P0013F Passenger Cars, Vans, Trucks, smart Parts technology Module 2 Go P0013F-AA Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse, Parts Advisor Goods in / Goods out The participant: > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with the structure and functions of the commercial vehicles accessories catalog > Is familiar with the structure and the basic functions of VeDoc > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Is familiar with the structure and the basic functions of WIS/ASRA 3 > Can call up technical documents in WIS net > Is familiar with the structure and fundamentals of EPC net > Can find MB standard parts in EPC net > Fundamentals of the Electronic Parts Catalog (EPC/EPC net) > Information on the ODUS accessories catalog (cars) > Information on the commercial vehicles accessories catalog > Fundamentals of the VeDoc vehicle documentation system > Fundamentals of the WIS/ASRA 3 workshop information system Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Training Depth Go Method Theorie 0%, Practice100% Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 2,5 days (per 8 hours) Stand 08/

17 Parts Logistics P0014F Passenger Cars, Vans, Trucks, smart Logistics processes Module 3 Go P0014F-AA Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse The participant: > Is familiar with the relevant processes in the logistics department at the retail operation > Is familiar with the relevant processes between the retail operation and logistics center > Is familiar with the order types > Is familiar with the structure and basic functions of the replacement part, communication and ordering systems > Is able to check part availability > Is familiar with how to find information on availability and delivery time Fundamentals on > Logistics processes in retail operations > Logistics processes up to the logistics center > Storage location management > Order types > Replacement part communication and ordering systems Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 1 day (per 8 hours) Stand 08/

18 Parts Logistics P0015F Passenger Cars, Vans, Trucks, smart Materials planning and procurement Module 4 Go P0015F-AA Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement Participant is familiar with: > The order requirements and the aids for materials planning > The order types > The fundamentals of materials planning > The structure and basic functions of the materials planning systems > The fundamentals of stocktaking > The fundamentals of recycling and scrapping Fundamentals on > Materials planning and materials planning systems > Order types > Stocktaking > Recycling and scrapping Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Training Depth Go Method Theorie 75%, Practice25% Note Country-specific topics must be defined and coordinated by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 4,0 hours (per 60 minutes) Stand 08/

19 Parts Logistics P0016F Passenger Cars, Vans, Trucks, smart Parts Key Figures Module 5 Go P0016F-AA Parts/Process Specialist The participant is familiar with: > The fundamentals of types of costs > The relevant key figures in logistics > The fundamentals of assortment analysis > The reports that have to be generated > Fundamentals of the types of costs > Fundamentals of key figures in logistics > Fundamentals of the assortment analysis > Overview of reports for logistics Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Training Depth Go Method Theorie 75%, Practice25% Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11. 4,0 hours (per 60 minutes) Stand 08/

20 Parts Logistics P0098E Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Final Test Go P0098E-AA Parts/Process Specialist The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS). > Final test on the following topics: - Parts fundamentals - Parts technology - Stockkeeping and logistics processes - Materials planning and procurement - Parts key figures 0 hours Stand 08/

21 Parts Logistics P0111E Passenger Cars, Vans, Trucks, smart Parts Operating Processes Logistics Bus DIMS/SICOS Go P0111E-AA Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement, Parts Manager The participant can: > Process stock replenishment orders > Process and change order proposals > Administer operation data and use alternative supply sources > Set part-specific parameters > Edit DIMS message texts > Execution of order scheduling > SIOCOS stock information and key figure identification > DIMS message texts > SICOS return deadlines > Benchmark overview 0 hours Stand 08/

22 Parts Logistics P0079F Passenger Cars, smart, Vans, Trucks Logistics Bus Intensification of DIMS/SICOS Run P0079F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement, Parts Manager, Parts/Process Specialist The participant can: > Efficiently plan a company-specific inventory strategy using DIMS > Use logistics key figures in SICOS for professional controlling Efficient planning with DIMS > Stock control > Inventory strategy > Influencing factors of local systems Dealing with logistics key figures in SICOS > Controlling/benchmarks > Product range analysis > Recommended improvement measures Background information on DIMS and SICOS > Parameters > Calculation of order point and order quantity/determining needs > Tips for working with Logistics Bus Training Depth Run Method Theorie 100% 1 day (per 8 hours) Stand 08/

23 Parts Logistics P0076F Go P0076F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement, Parts Manager, Parts/Process Specialist 1 day (per 8 hours) Stand 08/

24 Parts Logistics P0006Q Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees P0006Q-AA Parts Advisor Goods in / Goods out The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0029F-AA Passenger Cars, smart, Vans, Trucks Qualification Program Incoming and Outgoing Goods Area Employees Initial Test Go > P0012F-AA Passenger Cars, Vans, Trucks, smart Parts Fundamentals Module 1 Go > P0013F-AA Passenger Cars, Vans, Trucks, smart Parts technology Module 2 Go > P0099E-AA Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Final Test Go As soon as all your qualifications have been verified, you will receive your certificate. Mandatory prerequisite P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Incoming and Outgoing Goods Area Employees Initial Test Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. Training Depth Method Theorie 100% Note The training package consists of the following training modules: "P0012F Module 1 Parts Fundamentals Go" "P0013F Module 2 Parts Technology Go" 3,0 days (per 8 hours) Stand 08/

25 Parts Logistics P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Incoming and Outgoing Goods Area Employees Initial Test Go P0029F-AA Parts Advisor Goods in / Goods out The participant can demonstrate the required qualifications as an employee in the incoming/outgoing goods area. > Qualifications check on the following topics: - Parts fundamentals - Parts technology Note 0,5 days (per 8 hours) Stand 08/

26 Parts Logistics P0099E Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Final Test Go P0099E-AA Parts Advisor Goods in / Goods out The participant can demonstrate the required qualifications as a goods receiving and issue employee. Final test on the following topics: > Parts fundamentals > Parts technology Note 0 hours Stand 08/

27 Parts Logistics P0007Q Passenger Cars, smart, Vans, Trucks Qualification Program Warehouse Employees P0007Q-AA Parts Advisor Warehouse The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net > Is familiar with the processes in the logistics department at the retail operation and their interfaces to the logistics center > Is familiar with the structure and basic functions of the replacement part communication and ordering systems The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0030F-AA Passenger Cars, smart, Vans, Trucks Qualifications Check Warehouse Employees > P0012F-AA Passenger Cars, Vans, Trucks, smart Parts Fundamentals Module 1 Go > P0013F-AA Passenger Cars, Vans, Trucks, smart Parts technology Module 2 Go > P0014F-AA Passenger Cars, Vans, Trucks, smart Logistics processes Module 3 Go > P0096E-AA Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Final Test Go As soon as all your qualifications have been verified, you will receive your certificate. Training Depth Method Theorie 100% 4,0 days (per 8 hours) Stand 08/

28 Parts Logistics P0030F Passenger Cars, smart, Vans, Trucks Qualifications Check Warehouse Employees P0030F-AA Parts Advisor Warehouse The participant can demonstrate the required qualifications as a warehouse employee. Qualifications check on the following topics: > Parts fundamentals > Parts technology > Stockkeeping and logistics processes Training Depth Method Theorie 100% Note Work through the presentation on module 1 or CBT "Vehicle Identification". 0,5 days (per 8 hours) Stand 08/

29 Parts Logistics P0096E Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Final Test Go P0096E-AA Parts Advisor Warehouse The participant can demonstrate the required qualifications as a warehouse employee. Final test on the following topics: > Parts fundamentals > Parts technology > Stockkeeping and logistics processes Note Work through the presentation on module 1 or CBT "Vehicle Identification". 0 hours Stand 08/

30 Parts Logistics P0008Q Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers P0008Q-AA Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net > Is familiar with the processes in the logistics department at the retail operation and their interfaces to the logistics center > Is familiar with the structure and basic functions of the replacement part communication and ordering systems > Is familiar with the order requirements and the aids for materials planning > Is familiar with the structure and basic functions of the materials planning systems > Is familiar with the fundamentals for stocktaking The qualification program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0031F-AA Passenger Cars, smart, Vans, Trucks Qualification Program Parts Supervisor Inventory Initial Test Go > P0012F-AA Passenger Cars, Vans, Trucks, smart Parts Fundamentals Module 1 Go > P0013F-AA Passenger Cars, Vans, Trucks, smart Parts technology Module 2 Go > P0014F-AA Passenger Cars, Vans, Trucks, smart Logistics processes Module 3 Go > P0015F-AA Passenger Cars, Vans, Trucks, smart Materials planning and procurement Module 4 Go > P0097E-AA Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Final Test Go As soon as all your qualifications have been verified, you will receive your certificate. Stand 08/

31 Mandatory prerequisite P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Parts Supervisor Inventory Initial Test Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. Training Depth Method Theorie 100% 5,0 days (per 8 hours) Stand 08/

32 Parts Logistics P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Parts Supervisor Inventory Initial Test Go P0031F-AA Parts Supervisor Inventory Management & Procurement The participant can demonstrate the required qualifications as a Parts Supervisor Inventory. > Qualifications check on the following topics: - Parts fundamentals - Parts technology - Stockkeeping and logistics processes - Materials planning and procurement 0,5 days (per 8 hours) Stand 08/

33 Parts Logistics P0097E Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Final Test Go P0097E-AA Parts Supervisor Inventory Management & Procurement The participant can demonstrate the required qualifications as a stock controller/purchaser. Final test on the following topics: > Parts fundamentals > Parts technology > Stockkeeping and logistics processes > Materials planning and procurement 0 hours Stand 08/

34 Parts Logistics P0004E Passenger Cars, Trucks, Vans Inspection Competence for old Parts Process Description e-training Go P0004E-AA Parts Advisor Warehouse The participant can: > Inspect old parts in terms of their recycling potential > Explain return shipment processes Inspection of old parts for reconditioning 0,8 hours Stand 08/

35 Parts Logistics P0122E Passenger Cars, Vans, Trucks Parts Operating Processes Handling Theft- Relevant Parts Go P0122E-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement, Parts Manager, Parts/Process Specialist, Parts/Accessories Salesperson The participant: > Can reliably handle the procurement process for theft-relevant parts > Is familiar with procedural instructions for theft-relevant parts > Awareness for the requirements of theft-relevant parts > Guidelines and procedural instructions for safe handling of theft-relevant parts in the field organization > Fundamentals of lock numbers and changing lock numbers > Electronic drive authorization system (DAS) > Theft-relevant part tabs in VeDoc > Ordering theft-relevant parts and locking parts Note Completion of this course is mandatory for the theft-relevant part manager and theftrelevant parts officer. 0,5 hours Stand 08/

36 Parts Logistics P0127E Passenger Cars, Vans, Trucks Parts Operating Processes Escalation for Bottleneck Parts Go P0127E-AA Customer Contact Consultant After-Sales, User IT Systems The participant can: > Classify and explain the logic of the parts availability process <1 Correctly apply existing scheduling constellations for the query and escalation process <1 Correctly apply the query and escalation stages on a case-by-case basis. > Parts sales dimension and the business model > Delivery date query for estimate purposes and scheduling information > Resolving bottlenecks with the escalation process and MBox active4u 0 hours Stand 08/

37 Optional prerequisite Parts Logistics P0113F Passenger Cars, Vans, Trucks, smart Parts Operating Processes WIS/ASRA for Parts Specialists Module 2.1 Go P0113F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement, Parts Advisor Goods in / Goods out, Parts/Process Specialist, Parts/Accessories Salesperson The participant can: > State the structure, design, symbols and functions of WIS. > Independently find repair instructions, wiring diagrams and service information. > Structure of WIS > First steps and system configuration > Documents and structures > Working with the table of contents > Working with vehicle data CBT T0675E Note This training course contains the goals defined for the Parts and Process Specialist for module 2, consisting of three individual training courses. 1 day (per 8 hours) Stand 08/

38 Parts Logistics P0080F Passenger Cars, smart, Vans, Trucks Logistics Bus DIMS/SICOS Basic Training Go P0080F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement, Parts Manager The participant can: > Process stock replenishment (LAG) orders > Place orders for short-term needs using StarOrder > Process messages > Basic knowledge of the logistics bus modules DIMS, SICOS and StarOrder > Execution of order scheduling with DIMS > Processing of messages and stock replenishment (LAG) orders > Stock information and key figure determination with SICOS 2,0 days (per 8 hours) Stand 08/

39 Optional prerequisite Werkstattprozesse$6$Workshop Processes P0009F Passenger Cars, Vans, Trucks, smart Service Operating Processes Administrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Management for Package Administrators Go P0009F-AA Customer Contact Consultant After-Sales, Service Advisor, Parts/Accessories Salesperson The participant can: > Describe the advantages of actively selling fixed price packages > Utilize active selling of fixed price packages > Perform basic administrative work in SPPS for his/her company > Use SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapt the systems to the needs of his or her own operation > Present arguments as to why Mercedes-Benz Truck Maintenance Management gives customers added value > Perform marketing activities in connection with SPPS > Describe how SPPS and Mercedes-Benz Truck Maintenance Management can help optimize processes and state what effects they have on operational procedures > Describe the possible interfaces to his Dealer Management System and the potential benefits this can bring > Advantages of actively selling SPPS packages > Providing customers with fast, high-quality pricing information on the repair of worn parts and outstanding maintenance work, specifically with regard to "Mercedes connect.me" queries > Advantages of SPPS in combination with "Mercedes connect.me" > SPPS and Mercedes-Benz Truck Maintenance Management for process optimization and their effects on operational procedures > Identifying service scopes and additional work due by entering the service or workshop code in the SPPS service administration > Using SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapting the systems to the needs of his or her own operation > Choosing from several offer prices > Presenting arguments as to why "Mercedes-Benz Truck Maintenance Management" and "Mercedes connect.me" give customers added value > Describing available calculation options and the resulting marketing activities in connection with SPPS - Printing out offers from SPPS - Performing initial basic system upkeep and deciding on further steps Participation in training course P0128F Note This course is specifically designed for package administrators at companies that want to start working with SPPS. 2,0 days (per 8 hours) Stand 08/

40 Optional prerequisite Werkstattprozesse$6$Workshop Processes P0009F Passenger Cars, Vans, Trucks, smart Service Operating Processes Administrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Management for Package Administrators Go P0009F-AA Customer Contact Consultant After-Sales, Service Advisor, Parts/Accessories Salesperson The participant can: > Describe the advantages of actively selling fixed price packages > Utilize active selling of fixed price packages > Perform basic administrative work in SPPS for his/her company > Use SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapt the systems to the needs of his or her own operation > Present arguments as to why Mercedes-Benz Truck Maintenance Management gives customers added value > Perform marketing activities in connection with SPPS > Describe how SPPS and Mercedes-Benz Truck Maintenance Management can help optimize processes and state what effects they have on operational procedures > Describe the possible interfaces to his Dealer Management System and the potential benefits this can bring > Advantages of actively selling SPPS packages > Providing customers with fast, high-quality pricing information on the repair of worn parts and outstanding maintenance work, specifically with regard to "Mercedes connect.me" queries > Advantages of SPPS in combination with "Mercedes connect.me" > SPPS and Mercedes-Benz Truck Maintenance Management for process optimization and their effects on operational procedures > Identifying service scopes and additional work due by entering the service or workshop code in the SPPS service administration > Using SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapting the systems to the needs of his or her own operation > Choosing from several offer prices > Presenting arguments as to why "Mercedes-Benz Truck Maintenance Management" and "Mercedes connect.me" give customers added value > Describing available calculation options and the resulting marketing activities in connection with SPPS - Printing out offers from SPPS - Performing initial basic system upkeep and deciding on further steps Participation in training course P0128F Note This course is specifically designed for package administrators at companies that want to start working with SPPS. 2,0 days (per 8 hours) Stand 08/

41 Optional prerequisite Workshop Processes T0389F smart Technology Star Diagnosis Go T0389F-AA Maintenance Technician The participant can > Name the components of Star Diagnosis and describe their functions > Identify a vehicle, perform a quick test and read out and erase the vehicle's fault memory > Describe what processes are required to operate Star Diagnosis in an authorized smart service operation > List the components and applications of HMS990 > Operate HMS990 in conjunction with Star Diagnosis > Overview of all Star Diagnosis application programs (StarUtilities, DAS, HMS990) > Identify vehicle in DAS, perform a quick test, erase the fault memory > Processes related to Star Diagnosis, e.g. licenses, activating, updates, integrating SD into the dealer's IT network (WLAN) > TAN generator, basics of online SCN coding > Measurement Technology (HMS990) hardware and design, fields of application and use of HMS990 Before the start of the seminar, work through the CBT on Star Diagnosis on your own. Training Depth Go Method Theorie 15%, Practice85% Note The content of this course corresponds to course "T0177F Passenger Cars Star Diagnosis Level I Go". 2,0 days (per 8 hours) Stand 08/

42 Workshop Processes P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go P0035F-AA Service Advisor The participant: > Can create audit-proof and customer-oriented workshop orders using the Mercedes- Benz standard operation texts and flat rates > Is familiar with the fundamentals of determining flat rates > Basic information on operation texts, work units, standard texts and flat rates (structure and determination) > What are basic times and allowance times and how are these determined? > Differentiation between basic and technical linked operations and the consequences in the composition of the flat rates > When are included work texts and when are additional operations used in order writing? > Creation and processing of practical examples Training Depth Go Method Theorie 50%, Practice50% 1 day (per 8 hours) Stand 08/

43 Workshop Processes P0019F Passenger Cars, Vans, Trucks WIS/ASRA for Service and Parts Go P0019F-AA Maintenance Technician, Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse, Parts Advisor Goods in / Goods out, Parts/Process Specialist, Parts/Accessories Salesperson The participant can: > Use the structure plus the design, symbols and functions of WIS/ASRA net > Independently find documents such as repair instructions, wiring diagrams, service information, etc. Structure of WIS/ASRA net: > First steps and system configuration > Documents and structures > Working with the table of contents > Working with vehicle data 1 day (per 8 hours) Stand 08/

44 Workshop Processes P0121F Passenger Cars Service Operating Processes After-Sales Applications in the Reception Process Go P0121F-AA Customer Contact Consultant After-Sales, Customer Contact Personnel After-Sales, Service Receptionist, Service Advisor The participant can: > Use relevant systems After-Sales applications > DMS, ASRA, EVA, SPPS, FleetBoard, LOGBUS 2,0 days (per 8 hours) Stand 08/

45 Workshop Processes P0108F Passenger Cars Service Operating Processes Mercedes connect me in the Service Process Go P0108F-AA Service Advisor, User IT Systems, Customer Contact Consultant After-Sales, Service Receptionist The participant can: > Explain Mercedes connect me > Activate Mercedes me services > Process messages from XENTRY Portal Service Management > Mercedes me Portal: Operation and process > MBC PoS: Setting up Mercedes me and Mercedes connect me accounts for the customers > Mercedes connect me: Preparing and completing an offer in XENTRY Portal Service Management from a query > Mercedes connect me: Accepting the offer and processing it further in XENTRY Portal Service Management Mandatory prerequisite P0107E Passenger Cars Service Operating Processes Mercedes connect me e- Training Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. Note Organize your trip with a connect me-capable vehicle that has codes 05U and 06U installed. Please bring along the vehicle registration document to the training room. Make sure that you have access to the MBC PoS module, the After-Sales Portal as well as an account during the training course. 1 day (per 8 hours) Stand 08/

46 Workshop Processes P0100F Passenger Cars, smart, Vans, Trucks Service Operating Processes Electronic Parts Catalog (EPC) Go P0100F-AA Maintenance Technician, Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse, System Technician, Service Advisor, Parts/Process Specialist, Workshop Foreman The participant: > Is familiar with the structure and the design, symbols and functions of EPC net > Can independently research part numbers with and without the vehicle ID number > Is familiar with the meaning of the vehicle data Structure of EPC net: > Entry and system configuration > Working with the vehicle ID number and vehicle data card > Working without the vehicle ID number > Creating, saving and deleting purchasing lists 1 day (per 8 hours) Stand 08/

47 Workshop Processes P0025F Passenger Cars Networked Service Work with Xentry Diagnostics Go P0025F-AA User IT Systems The participant > Knows what the term Xentry means > Is familiar with the programs integrated into Xentry > Is familiar with the various vehicle identification options and is able to use these > Is familiar with the navigation options in Xentry Diagnostics and is able to use these > Is able to carry out a quick test with Xentry Diagnostics and delete the fault memory > Can name the Xentry Diagnostics-capable vehicle model series > Can name the use of the various views and their advantages > Can carry out simple diagnostic work with Xentry Diagnostics > Can carry out control unit adaptation with Xentry Diagnostics > Can use the networked systems (Xentry Ident, Xentry TIPS, EPC net, WIS net) with the Xentry functionalities > Xentry functionalities > Xentry Diagnostics > Xentry TIPS > Xentry Ident > Xentry Flash > Networked service work with Xentry on the Star Diagnosis system and workplace PC > Tips and tricks Optional prerequisite > In-depth knowledge of EPC net and WIS/ASRA net > Skillful use of the Star Diagnosis system on the vehicle (passenger cars) > Access authorization for Xentry TIPS, EPC net, WIS/ASRA net Note Xentry defines the integration of various aftersales systems, thereby enabling the user to apply information faster and in a more targeted manner during his/her daily work. Xentry Diagnostics supersedes the DAS diagnostic system with the launch of vehicle model series 212. As a result of this, the networking of the aftersales systems will take on a new importance. In addition to the familiar diagnostic options offered by DAS, Xentry Diagnostics offers new methods of diagnosis and control unit adaptation. On the whole, Xentry Diagnostics optimizes the repair process. 3,0 days (per 8 hours) Stand 08/

48 Workshop Processes P0045E Passenger Cars, Trucks, Vans, smart The New XENTRY Kit Diagnostic System Design and Components e-training Go P0045E-AA System Technician The participants: > Understand the overall concept and are familiar with the new components > Can operate the devices and tools > Know how to start up the devices and know the differences between the old and new models > Presentation of overall concept (remote connection, diagnosis runs on multiplexer) > Details for devices (including peripherals) & operation > Operation & functions (design, installation/initial startup, operation & logic) 0,5 hours Stand 08/

49 Workshop Processes P0046E Passenger Cars, Trucks, Vans, smart XENTRY Portal Use in the Service Reception Process e-training Go P0046E-AA Customer Contact Personnel After-Sales The participant: > Is familiar with the philosophy of the XENTRY Portal > Understands the value added by the XENTRY Portal in the service reception process > Understands the meaning of the different access methods for the XENTRY Portal > XENTRY Portal > Integrated processes and systems > System-based service reception process 0,5 hours Stand 08/

50 Workshop Processes P0034F Trucks XENTRY Diagnostics (Control Unit View) for "the New, Long- Distance Truck" Go P0034F-AA User IT Systems The participant can work with the control unit view. > New diagnosis procedure > Control unit view 1 day (per 8 hours) Stand 08/

51 Workshop Processes P0089E Passenger Cars, smart, Vans, Trucks Service Operating Processes XENTRY TIPS Case Processing e-training Go P0089E-AA Diagnosis Technician, Service Manager, System Technician, Service24h Technician, Service Advisor, Workshop Foreman Participants are familiar with: > Key steps for identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Vehicle identification > Creating cases > Processing cases Note Successful completion of the e-training is the prerequisite for activating the Xentry TIPS case module system. 0,5 hours Stand 08/

52 Workshop Processes P0087F Passenger Cars, smart Service Operating Processes XENTRY Portal pro Use in the Reception Process Go P0087F-AA Customer Contact Personnel After-Sales, Service Receptionist, Service Advisor Mandatory prerequisite The participant can: > Operate XENTRY Portal pro in combination with Dealer Management System (DMS) (taking Autoline as an example...) > Use vehicle data from the automatic quick test or data from the key in the reception process. > Record customer issues in a structured and professional manner. > Process data relevant to the workshop process in XENTRY Portal pro > XENTRY Portal pro > Integrated processes and systems regarding the "business order (DMS)" and "Technical Job (XENTRY Portal)" > The reception process is optimized by the XENTRY Portal >1> Prediagnosis in customer contact ("data in key" and "automatic quick test") > Structuring customer issues > Integrating service measures actively in the reception process P0046E Passenger Cars, Trucks, Vans, smart XENTRY Portal Use in the Service Reception Process e-training Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. 2,0 days (per 8 hours) Stand 08/

53 Workshop Processes P0033F Passenger Cars, Vans, Trucks, smart Qualification as process manager throughout Daimler AG's target process Workshop and warehouse Go P0033F-AA Manager > Qualification as a process manager who is able to optimize operating sequences at a dealership using the WP2010 procedure model and proven process optimization instruments. > Results for dealerships: - In-house WP2010 process optimization - Transforming the "WP2010 consultation project" into a comprehensive line function - Optimum preparation for a WP2010 consultation by a WP2010 coach - Support in achieving the goals of a WP2010 consultation > Introduction to Workshop Process 2010 > Thinking in terms of processes > Role of the process manager > Important phases in the consultation project for a "Service with a Star" consultant and the resulting process manager tasks > Important fields of activities within the workshop process > The procedure model for a process manager > Analyzing operating sequences > Identifying potentials in operating sequences > Developing measures to optimize operating sequences > Dealing with performance indicators in service > Aids for implementing measures > Info service process documentation > Process optimization tools, Practice0% 4,0 days (per 8 hours) Stand 08/

54 Workshop Processes P0101F Passenger Cars, smart, Vans, Trucks Service Operating Processes Warranty, Goodwill and Service Contract Processing Run P0101F-AA Warranty Specialist Mandatory prerequisite The participant can: > professionally process requests for warranty and goodwill. > take the appropriate measures in the event of rejection Information on processing in EVA > Special considerations for the processing of warranty and goodwill. > Analyzing EVA inspection notes > Post-processing claims > ESKULAB queries > R20 analysis P0036F Passenger Cars, Vans, Trucks Warranty/Goodwill Processing, Damage Coding Go This training/test has to be booked, before you are authorized to book the main training. You ll find a detailed description about the training, using the training code. Training Depth Run Method Theorie 100% 2,0 days (per 8 hours) Stand 08/

55 Workshop Processes T0320F smart After-Sales System Processes Go T0320F-AA Maintenance Technician The participant can: > Define a workshop order in process steps > Correctly use the application systems to support smart processing in a workshop order > Definition, design and breakdown of the service process with the available systems at smart dealership operations > Processing a virtual workshop order > Professional use of the available smart information systems > smart -specific handling and use of - The electronic workshop information system WIS - ASRA (operation texts, standard texts, flat rates and work units) - The electronic parts catalog EPC > Overview of the manufacturer's warranty and goodwill guidelines Training Depth Go Method Theorie 30%, Practice70% Note This seminar is a basic process training course for smart dealership operations with an overview of the smart After-Sales system environment and its classification in the service process. 2,0 days (per 8 hours) Stand 08/

56 Workshop Processes P0124F Passenger Cars, Vans, Trucks, smart Workshop Processes SPPS for Users - Effectively Creating Fixed Price Offers Run P0124F-AA Service Advisor, Customer Contact Personnel After-Sales, Service Receptionist, Parts/Accessories Salesperson The participant can: > Describe the advantages of actively selling fixed price packages. > Apply SPPS in customer contact situations. > Provide any support required for marketing activities in connection with SPPS. > Describe how SPPS can help optimize processes and state what effects it has on operational procedures. > Describe the possible interfaces to his/her Dealer Management System and the potential benefits this can bring. > Advantages of actively selling fixed price packages for maintenance and the repair of worn parts > SPPS - As a basis for offer creation in Mercedes connect me - As an integral component of "XENTRY Portal Vehicle Information" and "XENTRY Portal Technical Job" > Tasks of the SPPS package manager - How are package contents put together? - What can be adapted? Optional prerequisite Basic knowledge of WIS, ASRA, EPC Training Depth Run Method Theorie 100% Note The training is only meant for SPPS users and not administrators. 1 day (per 8 hours) Stand 08/

57 Workshop Processes P0128F Passenger Cars, Vans, Trucks, smart Go P0128F-AA Service Advisor, Service Receptionist, Parts/Accessories Salesperson 0,5 days (per 8 hours) Stand 08/