AVAYA LEARNING CENTER END USER GUIDE-PART 1
ACCESS AVAYA LEARNING CENTER To access the Avaya Learning Center: www.avaya-learning.com LOGGING IN SSO ACCESS Users will be prompted to enter their Avaya Secure Sign-on (SSO) Login ID to access the Avaya Learning Center. Avaya Business Partners and Customers will log in using their existing Avaya SSO credentials (email address and password) and Avaya associates will log in using their global NT login (handle and password) and click Submit. CREATING AN SSO ACCOUNT If you do not have SSO login credentials you will need to create an SSO account. Click the Sign Up link.
- You will receive an email confirming receipt of your registration. A second email will be sent to you once your registration has been processed. Your Company Administrator will validate and approve your request. An Avaya Access Administrator will validate and approve if a Company Administrator does not exist. - Secure Sign-On (SSO) FAQ SSO CUSTOMER ACCOUNT REQUESTING A CUSTOMER SSO ACCOUNT Customers will be prompted for the following information on the SSO User Management pages Note: These are examples only and the screens may change when the system goes live.
Click the What's this? for more information on Sold To number and Sold To Administration. What's this? for more information: Sold To Administration: A Sold To number is your primary account number with Avaya for a specific location. Sold To administration involves making an association between your Avaya SSO login ID and one or more Sold To numbers. This is a required set up step before you may access any of the Online Service Manager options. If you are a first time visitor of the Online Service Manager, we recommend that you follow the steps outlined in the New User Registration found in the left navigation menu. You may add, modify or delete Sold To numbers at any time. Simply return to Sold To Administration screen whenever you wish to make such changes. Locating Sold To Numbers: The format of a Sold To number is ten numeric digits with no spaces or dashes, example: 0003456789. The Sold To number normally has two or three leading "zeros". It is generally found on your service agreement or monthly invoice. If you are obtaining the Sold To number from your Invoice, it can be found in the section entitled "Service Agreements". A Sold To number is not a phone number. For security purposes, you must obtain your Sold To number from within your organization. If you require assistance in locating your Sold To number, please call the Avaya Global Customer Care Center. CCC ATLANTA (Customer Care Center) + 1 800 328 7833 or +1 770 797 0607.
The user enters the information on the SSO User Management pages. After all information is entered click I accept the Terms and Submit.
SSO BUSINESS PARTNER ACCOUNT REQUESTING A BUSINESS PARTNER SSO ACCOUNT Business Partners will be prompted for the following information on the SSO User Management pages. Link ID is a required field for Business Partners Note: These are examples only and may change when the system goes live. Click the What's this? for more information on Link ID. If you are a Partner and do not know your company's Link ID, please email the following: EMEA, CALA, US & Canada - partnerhelp@avaya.com For APAC - appartnerhelp@avaya.com
The user enters the information on the following SSO User Management pages. After all information is entered click I accept the Terms and Submit. The user will receive a separate email acknowledgement from Avaya regarding their SSO profile request. (This is not necessary for login.)
SSO PASSWORD SUPPORT RETRIEVING YOUR SSO PASSWORD If the user has forgotten their SSO password, click the Forgot Password? Link from the login page and follow the instructions for retrieving, receiving or changing your password. Note - Avaya employees cannot change their password via SSO as it is linked to Global NT account. Business Partner and Customer End users may also contact the Avaya Learning Help Desk for supporting resetting their SSO password. The toll free US number is 1-866-AVAYA-54.
ALC PROFILE SETUP SETTING UP LEARNER PROFILE PREFERENCES Upon initial login into the Avaya Learning Center via SSO, you will be prompted to update the information on your profile (except for the Company and Email fields). Once the required fields have been updated, click Save Profile. You should receive an on-screen confirmation that your profile has been saved
At any time, learner profile preferences can be updated by going to My Account on the top navigation bar of the Avaya Learning Center home page. (The same screen as the previous slides will appear.) Currently, there is an option to click on Account Settings to update additional information. (still under development more details to follow)