Response to: TADC University Submitted by: Instructure Inc. October 29, 2015
OCTOBER 29, 2015 Tamisha Culberson TADC UNIVERSITY TMCULBERSON@WILEYC.EDU P: 903.923.2426 Dear Tamisha, We are pleased to respond to your request for information and pricing for our Learning Management System Canvas by Instructure. This proposal includes an overview of Canvas, and pricing based on the information provided. Canvas is a highly intuitive, scalable, extensible, native cloud-based education technology platform that delivers anytime, anywhere access to advanced LMS features and functions. Our system is accessible using a compatible web browser from any computing or communications device, including tablets and smart phones. Canvas users enjoy increased communication and collaboration, reduced training and support costs, as well as improved student learning outcomes, professional development, retention, and completion. We look forward to working with TADC University on this important project. We are confident that Canvas can help you not only meet your goals and objectives but exceed them. If you have any questions or require additional information, please feel free to contact me. Thank you for your consideration. Sincerely, Jeff Sotelo Regional Director, Higher Education JEFF@INSTRUCTURE.COM P: 801.869.5066 C: 310.755.4745 FX: 888.213.3894 October 29, 2015 ii
October 29, 2015 iii
TABLE OF CONTENTS 1. Canvas Learning Management System... 1 1.1 Features and Functions... 1 1.2 Canvas Cloud Hosting... 11 1.3 Canvas Architecture and AWS Infrastructure... 13 1.4 Third-Party Integrations Support... 14 2. Canvas Implementation Services Packages... 16 3. Instructure Pricing Detail... 18 3.1 Annual Subscription Fees... 18 3.2 Subscription Fee Inclusions... 19 3.3 Canvas Training... 20 3.4 Support Options... 25 3.5 Tier 1 Support for Students & Faculty... 25 October 29, 2015 v
TABLE OF TABLES Table 1-1. Canvas Features and Functions... 1 Table 1-2. Instructure Hosting and Support... 12 Table 1-3. Canvas Architecture and AWS Infrastructure... 13 Table 1-4. Partial List of Third-Party Integrations Support... 14 Table 2-1. Canvas Implementation Services Packages... 16 Table 2-2. Canvas Implementation Pricing... 16 Table 3-1. Multi-Year Agreement Cost Model... 18 Table 3-2. Subscription Fee Inclusions Breakout... 19 Table 3-3. Canvas Training... 20 Table 4. Canvas Support Packages... 25 Table 3-5. Instructure Tier 1 Support Costs... 26 Table 3-6. Instructure Tier 1 Support Service Levels... 26 October 29, 2015 vi
1. CANVAS LEARNING MANAGEMENT SYSTEM 1.1 Features and Functions Canvas incorporates all of the fundamental features and functions of a traditional LMS with the versatility and extensibility of Web 2.0 tools and applications. Browser-based, Canvas provides mobile access with a familiar, consistent, intuitive, and easy-to-use interface. Canvas includes all of the LMS features and functionality identified in Table 1.1. Table 1-1. Canvas Features and Functions Feature Accessibility Analytics Adheres to US Section 508 accessibility standards, and is committed to the Web Accessibility Initiative's (WAI) guidelines for content (WCAG) and rich internet applications (ARIA) as documented in our Voluntary Product Accessibility Template (VPAT) Monitors student engagement, predicts success, and tracks students learning outcomes and progress by pedagogical goals and desired outcomes October 29, 2015 1
Feature Announcements Delivered automatically to the course activity stream of all users and other communications channels based on users individual notification preferences Assignments Browser-enabled Calendar Assignment submissions can include web pages, Word docs, video, audio, slide shows, links, and more Compatible with the latest two versions of Apple Safari, Google Chrome, Microsoft Internet Explorer, and Mozilla Firefox Drag-and-drop functionality to schedule and reschedule calendar events, plus automatic event notifications and support for calendar feed subscription. October 29, 2015 2
Feature Canvas Data Canvas Data parses and aggregates more than 280 million rows of Canvas usage data generated daily. Once extracted from Canvas, your data is purposefully optimized for easy integration with any ODBC-compliant analytics tool. Basic access to Canvas Data is available to all institutions at no additional cost. Premium services are available at an additional fee. Chat Synchronous text chat within a learning community Collaborations Enable users to collaborate on projects using shared Canvas work spaces leveraging real-world tools such as Google Drive October 29, 2015 3
Feature Conferences Integrated, synchronous webinars/video conferencing, whiteboard, and live chat Discussions Provides asynchronous, threaded, media-rich, gradable discussion forums for courses and groups October 29, 2015 4
Feature eportfolios Students can create public or private eportfolios to display and reflect on notable coursework FERPA and COPPA compliant Files repository Complies with U.S. federal law regarding Family Educational Rights Privacy Act (FERPA) and Children's Online Privacy Protection Act (COPPA) and gives schools the tools they need to maintain compliance Hierarchical file folder creation and organization, zip file import and export, file locking, drag-and-drop file reorganization, file renaming, file deletion, and other standard file management functionality October 29, 2015 5
Feature Gradebook Automatically generated and updated based on course assignments and assessments, linked to gradebook scoring and the integrated with smart feedback and notification features Grades Integrations Learning Mastery Gradebook Assignments, Discussions, and Quizzes can be scored by points, rubrics, percentages, letter grades, and complete/incomplete. Scoring can also reflect outcome performance and competencies. Standards-based, pluggable platform for easy integration with a wide variety of external technologies, systems, tools, and services Helps faculty and administrators tracks standards and assess the outcomes that are being used in Canvas courses Learning outcomes Learning outcomes can be aligned to rubrics for institution-wide initiatives such as academic standards and accreditation October 29, 2015 6
Feature Learning Object Repository Canvas Commons is a learning object repository that's seamlessly integrated into Canvas so that any instructor or designer can find and quickly share all or part of a course with the larger community MagicMarker for ipad Enables instructors to mark student progress toward learning outcomes quickly, easily, and in real-time in fast-moving classrooms October 29, 2015 7
Feature Mobile access Highly-rated, native mobile Canvas by Instructure apps (for ios and Android) provide a complete student experience. Available for free download at Google Play and Apple itunes. Modules Can be thematic, focused on a specific topic, content type, or arranged chronologically to provide a course sequence with support for selective release October 29, 2015 8
Feature Observer Pages People Polls for Canvas User role for class advisors and students mentors Create flexible, customizable course pages with wiki functionality using the Rich Content Editor Includes the course roster and contact information for students, instructors, and TAs Student response app (for ios and Android) for real-time and on-the-fly classroom polling Professional Learning Create opportunities for teachers to learn online and support institution-wide resource sharing October 29, 2015 9
Feature Quizzes Rich-content, multi-featured, and robust assessment and quizzing system for online exams; supports proctoring, question banks, extensive question types, and results statistics. Canvas supports IMS QTI and Respondus integrations. Reports Rich Content Editor Cover a wide variety of data needs, including learning outcomes that cover multiple courses, departments, or the entire institution WYSIWYG and HTML editor modes used to create discussion topics, comments, and replies; supports video and audio, images, tables, math formulas, and web links Rubrics Created from sets of instructor-defined criteria to provide a structured, consistent, and prescriptive framework for assessment October 29, 2015 10
Feature Settings SpeedGrader Instructors can select course start and end dates, preferred language, grading scheme, copyright attribution, public or private visibility, as well as cross-list sections, add users, reorder course navigation, and configure external tools Enables instructors to step through a set of assignments and, in conjunction with the associated rubric, quickly and consistently grade each submission in just a few clicks. SpeedGrader for ipad also available for free download from itunes. State standards Syllabus User profile Enables schools to align course objectives to Common Core/State Standards to meet reporting requirements Course calendar changes automatically update the course syllabus generated automatically by defined coursework Profile options include full name, display name, language preference, bio, photo, website links, registered web services, contact methods, time zone, and other options 1.2 Canvas Cloud Hosting Instructure hosts Canvas on the cloud-computing infrastructure provided by the Amazon Elastic Compute Cloud (EC2) and fully redundant storage infrastructure of the Amazon Simple Storage Service (S3). The AWS cloud infrastructure provides a highly available, scalable, and reliable platform that cannot be equaled by institution-hosted or on-site vendor-hosted systems. Table 1-2 lists key benefits and features of Instructure s hosting services and support for Canvas. October 29, 2015 11
Table 1-2. Instructure Hosting and Support Feature Comprehensive hosting services Native cloud capabilities Hands-Free upgrade/update Annual open security audits Backup and recovery Disaster recovery Canvas Help Center General forums Product forums Community Resources Incident reporting and tracking Three-tier support model Basic Support Package 24x7 Support Package Online Standard Training Package Optional training offerings Professional Services Full system administration provided by Instructure including performance monitoring, account management, and system maintenance freeing up local institutional IT/IS resources Architected for the cloud; fully hosted, and managed on the infrastructure provided by Amazon Web Services with 99.9% guaranteed system availability Upgrades/updates are released on a regular schedule and typically deployed with no downtime Instructure contracts independent, third-party firms to conduct annual security audits of Canvas and publicly publishes the results Data is automatically backed up on multiple secure servers in different geographies In case of emergency or disaster, data is recovered from fully redundant backups located across multiple power grids and networks, with offsite backups in different geographical regions Web-based support and knowledgebase, including links to Canvas Guides, video tutorials, FAQs, user-groups, discussion board, and release notes Instructure Announcements, Ask a Question, The Water Cooler Feature Requests, Feature Requests We ve Implemented, Product Release Notes, What s New in Canvas, Security Notices Best Practice Webinar Topics (for vote), Best Practice Webinar Archive, Community Created Resources, InstructureCon Presentations, Extension & Integration Library Incidents reported via the integrated Help Tool, Canvas Help Center, email, and phone are tracked using a web-based help desk/support ticket system. Users can track their own reported incidents. Traditional three-tier incident reporting, escalation, and resolution help desk support model 24/7/365 access to the online Canvas Help Center, email response within two business days, M-F phone support from 6 a.m. to 6 p.m. local time, plus one LMS admin account (included in subscription fee at no additional cost) 24/7/365 access to the online Canvas Help Center, email response within 8 hours, 24/7/365 phone support, plus three LMS admin accounts (available at additional cost) Includes LMS Administrator, Support, and Instructor/User training webinars (included in the one-time Canvas implementation fee) Includes high-level course topics that can be delivered online or onsite including the Course Design Workshop, Migrating to Canvas Workshop, Training Strategies Workshop, Collaboration Workshop, and customized training tailored to the institution s specific training needs Comprehensive deployment management and custom tool development can be engaged at additional cost October 29, 2015 12
1.3 Canvas Architecture and AWS Infrastructure The Canvas architecture built on Amazon Web Services cloud infrastructure provides unmatched availability, scalability, and reliability. The Canvas architecture and the AWS infrastructure are fully horizontally scalable providing virtually limitless capacity via the provisioning of additional resources. Table 1-3 provides an overview of the Canvas architecture and AWS infrastructure. Table 1-3. Canvas Architecture and AWS Infrastructure Feature Native cloud service Highly available Highly reliable Highly scalable Highly extensible Automated provisioning Development environment Standards-based Highly secure Message broker Branding SSO and authentication Migration tools LMS Administration Fully hosted and managed on the state-of-the-technology cloud-computing infrastructure provided by the Amazon Web Services Elastic Compute Cloud (EC2) and Simple Storage Service (S3) 99.9% guaranteed system availability with the least amount of scheduled maintenance Redundant data architecture with automatic failover Horizontally scalable enabling increased capacity by simply provisioning additional resources Documented open representational state transfer (REST) application programming interface (API) Detection and accommodation of usage spikes to ensure efficient operations during peak times, such as the start of academic terms Agile development methodology, Ruby on Rails programming language, Ubuntu platform, PostgreSQL database, and Apache web server Open web standards including HTML/HTML5, HTTP/HTTPS, Common Cartridge, IMS LTI, IMS QTI, IMS Enterprise XML, JSON, REST API, Cal, RSS, OAuth, jquery, SCORM 1.2 and higher (content only) All data traffic in and out of Canvas is at least 128-bit TLS/SSL-encrypted. Canvas security is internally audited throughout the year, and publicly audited annually. The AWS cloud infrastructure is SAS70 Type II audited, Service Organization Controls 1 (SOC 1) reported and published under both the SSAE 16 and the ISAE 3402 professional standards, ISO 27001 certified, Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS), and has achieved FISMA-Moderate operation level. Integrated communication with automatic routing based on users notification preferences Support for institutional branding of interface is included in the one-time implementation fee; more extensive theming via CSS Support Single Sign-On (SSO) integration with CAS, SAML, Shibboleth, and external authentication through LDAP or Active Directory Automated migration tools for importing content from legacy LMSs, including Blackboard, Moodle 1.9, WebCT Vista/CE, Desire2Learn, ANGEL, plus industry standards including Common Cartridge, and IMS QTI Define organization-specific user roles, assign permissions, maintain question banks, define institution-wide learning outcomes and rubrics, organizational hierarchy replicated in Canvas, perform SIS data imports, specify grading schemes, set up sub-accounts, view system usage statistics, manage authentication, view faculty journal October 29, 2015 13
Feature Browser-enabled Platform-neutral Mobile access Accessibility Internationalization Compatible with the latest two versions of Apple Safari, Google Chrome, Microsoft Internet Explorer, and Mozilla Firefox Compatible with Apple Mac OS X, Linux, and Microsoft Windows Free native apps for Apple ios and Android Committed to the W3C's Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines (WCAG) 2.0 AA and the Accessible Rich Internet Applications (ARIA) Suite, and adheres to US Section 508 of the Rehabilitation guidelines as documented in our Voluntary Product Accessibility Template (VPAT). Supports English (US, UK, and Australian), Spanish, Russian, Norwegian, French, Portuguese, Portuguese (Brazil), Japanese, Chinese (Simplified), Dutch, Arabic, Polish, and German. Korean and Turkish are available and in the process of being verified. 1.4 Third-Party Integrations Support Canvas is a standards-based platform with an open API and an extensive set of supported thirdparty integrations enabling institutions to easily extend the capabilities of Canvas to support their specific requirements. Table 1-4 provides a partial list of Canvas supported integrations with thirdparty content, tools, and services. Note: Tools and services denoted with an asterisk (*) are provided and/or supported by Canvas at no additional cost. Canvas support for integrations with the non-asterisked third-party tools and services is included at no additional cost but institutions would need to already have or need to obtain licensing for those products from their respective vendors. Table 1-4. Partial List of Third-Party Integrations Support Content/Tool/Service Box EQUELLA Twitter* and LinkedIn* Google Drive* IMS LTI Tools and Services Kaltura* McGraw-Hill Campus McGraw-Hill Connect Pearson MyLabs Content management and collaboration tools Content management and digital repository Social networking site Creating, editing, storing, printing, and sharing documents, spreadsheets, and presentations All LTI-compliant tools and services including Mahara (eportfolio), Cengage Learning (content development), Campus Pack (eportfolios, blogs, wikis), SoftChalk Cloud (open-licensed learning resources), WikiSpaces (education wikis), WordPress (blogs), and Khan Academy (courses). Please refer to the Canvas App Center http://www.edu-apps.org/index.html for over 170 supported LTI-compliant tools and services. Media management, providing audio and video recording and streaming Digital learning resources Online learning assignment and assessment solution Interactive courses, content, and assessments October 29, 2015 14
Respondus Content/Tool/Service SCORM Cloud Scribd* and Box View* SoftChalk and SoftChalk Cloud SonicFoundry MediaSite Student Information Systems (SIS) and Human Resources Information Systems (HRIS) Tegrity, Panopto, Echo360 Third-party content and legacy LMS course/content import TurningPoint Turnitin BigBlueButton*, Wimba, Blackboard Collaborate, WizIQ Additional third-party systems, applications, and services* Assessment development, management, and publishing and LockDown browser Course and content standards conversion Online electronic document publication and sharing service providing in-line document previews Content development and management Enterprise webcasting, lecture capture, and hybrid event platform Ellucian (formerly SunGard Banner or Datatel Colleague), PeopleSoft, Jenzabar, CampusVue, Poise, PowerSchool, CampusKey, and other SIS/HRIS that can export data can be translated into the Canvas CSV format or sent directly to the Canvas SIS API. Lecture capture Cengage epack, Canvas Common Cartridge, McGraw Hill Common Cartridge, Pearson epack, WW Norton packages, SCORM-compliant packages, Blackboard 6-9x, WebCT CE 6+, WebCT Vista 1-4, ANGEL, Moodle, and Desire2Learn Classroom response system (clicker) Plagiarism checking service Web conferencing and collaboration tools Flickr, Skype, Amazon, Google Calendar, RSS/Atom Feeds, ical, YouTube, and mobile apps October 29, 2015 15
2. CANVAS IMPLEMENTATION SERVICES PACKAGES The Canvas Implementation Services Packages are implementation options designed to match each customer with the most appropriate implementation approach ranging from minimal support and guidance, to full project ownership and management by Instructure. Table 2-1 lists the Canvas Implementation Services packages and a description of the services provided. Table 2-1. Canvas Implementation Services Packages Package Standard Implementation Services Enhanced Implementation Services Premium Implementation Services Services Instructure provides a single point-of-contact to help and guide your institutions to a successful implementation based on our standard model and checklists. Instructure provides additional implementation resources, increased training, and accepts ownership of identified tasks to accelerate the implementation. Instructure leads the project and comes on-site, leveraging proven best practices to ensure the project is driven effectively to a successful conclusion. Table 2-2 compares the included services, the typical durations, and the prices of the Canvas Implementation Services packages. Table 2-2. Canvas Implementation Pricing Package Included Services Typical Duration Price Standard Implementation Services Canvas production account and test/training instance setup Weekly call with assigned Implementation Consultant General implementation guidance, assistance, and troubleshooting of client-initiated course migrations, third-party tools integrations, and account settings. Standard Online Training Package comprising remote training webinars: 1 hour Admin, 1 hour Support, 4 hours Faculty Sample project plan, access to guides, public courses, and best practices documentation Authentication integration support with access to guides and assistance troubleshooting clientinitiated LDAP, SAML, and CAS integrations Site branding support with guidance, assistance, and troubleshooting of client-initiated branding Basic SIS integration support with guidance, assistance, and troubleshooting of client-initiated 10 to 12 weeks $8,000 - $18,000 based on FTE October 29, 2015 16
Package Included Services Typical Duration Price SIS integration Support services implementation with creation of help desk account(s) for the client, or set up forwarding ticket emails to their existing help desk system, and training on help desk management Enhanced Implementation Services All services included in the Standard Implementation Services Package Remote project manager 8 to 10 weeks (16 weeks max.) $10,000 + Standard Cost Weekly project status meeting Customized project plan Standard Online Training Package and one day of on-site training Import up to 1,000 courses 1, implement authentication, and handle branding Assistance with SIS integration and internal marketing to drive adoption Premium Implementation Services All services included in the Standard Implementation Services Package Implementation Team including project manager, trainer, and technical experts 4 to 8 weeks (24 weeks max.) $35,000 + Standard Cost Weekly project status meeting Standard Online Training Package and three days of on-site training Import up to 5,000 courses 1, implement authentication, handle branding, and lead internal marketing activities with Canvas gear to drive adoption In-person assistance from Implementation Team for SIS integration implementation 1 Supported course migration formats: Blackboard 6-9x export.zip, Blackboard Vista/CE course, WebCT 6+ course, ANGEL export.zip, Moodle 1.9/2.x.zip, Desire2Learn export.zip, and Common Cartridge 1.0/1.1/1.2/1.3. Nonsupported formats require additional work by Instructure s Professional Services at additional cost. Migration activities include the automated import of content that maps to similar Canvas course content types. Quality assurance and any necessary remedial cleanup of migrated courses and course content are the responsibility of the client. Any issues identified will be managed through the standard technical support process. Optionally, Instructure offers course migration, quality assurance, and remedial cleanup services through engagement with Professional Services as specified by an additional statement of work. October 29, 2015 17
3. INSTRUCTURE PRICING DETAIL Instructure is proposing its Canvas LMS that includes complete Instructure hosting services, system update/upgrade services and online training package. This pricing section provides the following; subscription fee inclusions, standard and optional training, Canvas support options, and the proposed annual subscription fees provided in Table 3-1 on page 18 of this proposal. 3.1 Annual Subscription Fees Our pricing model is based on a one-time implementation fee and on subscription fees calculated by multiplying the number of users by an annual per-user subscription fee. Table 3-1 provides an overview of a multi-year subscription agreement for Canvas service with no change in user population. Table 3-1. Multi-Year Agreement Cost Model Line Item Year 1 Year 2 Year 3 Canvas LMS Annual Subscription Fees for 200 $5,600 $5,880 $6,174 users @ $28.00/user 1 Implementation Services Package $8,000 N/A N/A (Choose from Standard, Enhanced, or Premium Implementation Services Package) 2 (Standard) Standard Training Package 3 Included N/A N/A Optional Additional Onsite Training @ $3,000/day plus Travel Expenses 3 TBD Optional Optional Optional Additional Online Training @ $1,000/day 3 TBD Optional Optional [24x7] Support @ [20% of Subscription Fee/Year] [($2,500 min)] 4 Optional Optional Optional Tier 1 Support Set Up Fee 5 Optional N/A N/A Tier 1 Annual Support Fee @ [$3.50 per Optional Optional Optional FTE/User][($2,500 min)] 5 Optional Addl. Storage: $0.50/500MB/user/Year 6 TBD TBD TBD Custom URL ($1,500/year) 7 Optional Optional Optional Professional Services TBD TBD TBD Total by year $13,600 $5,880 $6,174 Total contract value $25,654 October 29, 2015 18
Notes: Pricing, terms, conditions are valid for 60 days from the date of this proposal 1 Fee subject to change upon actual contracted number of users; assumes a 5% per year escalation rate over previous year. 2 See Table 2-1 on page 16 for details. 3 4 5 See Table 3-3. Canvas Training and Table 3-3 beginning on page 20 for details. See Error! Reference source not found. for details. See Table 3-5. Instructure Tier 1 Support Costs for details. 6 7 500 MB/FTE of storage is included in the annual subscription fee. Additional storage can be purchased for $0.50 per 500 MB per total FTE count. Cost is used to provide a load balancing instance specifically to manage load for the institutions unique domain. Institution to provide SSL certificate for the desired URL. 3.2 Subscription Fee Inclusions Table 3-2 describes what is included with the Canvas Annual Subscription fee. Please note that many of the features and functions included with Canvas are an additional charge with competitive products. Table 3-2. Subscription Fee Inclusions Breakout Subscription Fee Inclusions Comprehensive Hosting Services 500 MB Storage per FTE Basic Support Package Supported Third-Party Integrations Test/Training Instance Open API All Canvas Features and Functionality Including but Not Limited to: Mobile Apps Analytics Toolset Migration Tools eportfolio Cross Listing Support Web Services Integration Reporting Tools Communication Tools Web Conferencing Learning Outcomes Rubrics Files Repository Video (synchronous and asynchronous) Learning Object Repository Live Polling October 29, 2015 19
3.3 Canvas Training Instructure s online Standard Training is included with all three Canvas Implementation Services Packages. The online Standard Training Package comprises the following webinars: Admin Training Support Training Faculty Training Table 3-3 below describes the Canvas training offerings. For the Enhanced and Premium Implementation options the customer will select from these training offerings that will be completed in addition to the standard training webinars identified above. In-person/Onsite Table 3-3. Canvas Training Canvas Onsite Training Duration: 1 day o o Option 1: $3,000 plus travel expenses Option 2: $5,000 inclusive of all costs Duration: 2 days o o Option 1: $5,000 plus travel expenses Option 2: $7,000 inclusive of all costs Duration: 3 days o o Option 1: $7,000 plus travel expenses Option 2: $9,000 inclusive of all costs Duration: 4+ days o Consult with your Sales representative or Customer Success Manager Can be held at Instructure s Salt Lake City office or onsite at any location. Institutions choose from a variety of hands-on workshop and presentation topics to create a personalized training agenda. A typical day of training includes six hours. Online (asynchronous) Intro to Canvas Selfpaced Duration: 15 20 hours required to complete Cost: 1 20 people: $50 per seat 21 50 people: $40 per seat Introduces instructors to Canvas fundamentals and provides an opportunity to build and configure a course step-by-step. Participants learn how to navigate the Canvas interface, customize courses, create October 29, 2015 20
51+ people: $30 per seat a syllabus, upload files, create assignments and quizzes, use assessment tools and more. Intro to Canvas Facilitated Duration: 15 20 hours required to complete Cost Intervals: o o o 1 20 people: $150 per seat 21 50 people: $140 per seat 51+ people: $130 per seat Participants are introduced to Canvas fundamentals in a collaborative, instructorled, online course. They will learn how to navigate the Canvas interface, customize courses, create a syllabus, upload files, create assignments and quizzes, use assessment tools, and more. Webinars (real-time) Canvas LMS Admin Training Canvas Support Training Canvas Fundamentals for Faculty Canvas Instructional Design Duration: 2 hours Cost: Initial included, additional $800 Duration: 1 hour Cost: Initial included, additional $400 Duration: 2 hours Cost: Initial included, additional $800 Duration: 1 hour Cost: $300 Instructs LMS Admins how to configure the administrative settings in Canvas. Participants learn how to manage users, sub-accounts (domains), courses and enrollments, as well as how to organize courses, manage users and permissions and create shared content that can be used by teachers. Teaches local support personnel how to troubleshoot problems and support end users. Participants will learn how to utilize Canvas documentation, interact with the user community and effectively use the help ticketing system. Provides instructors with an overview of basic Canvas functionality, including account settings, notification preferences, messaging students, uploading files, editing pages, customizing the course navigation and building assignments. Participants also learn the basics of quizzes, discussions, analytics and grading. Provides instructors with course development strategies based on application of well-established instructional design principles. Discussion will center on how Canvas course elements such as modules, assignments, discussions, and quizzes are used to accomplish the outcomes of good course design. October 29, 2015 21
Leveraging the Canvas Commons Canvas Collaboration & Group Work Canvas Assessment and Grading Canvas Outcomes and Rubrics Strategies for Trainingthe-Trainer Canvas Course Facilitator Training Duration: 1 hour Cost: $300 Duration: 1 hour Cost: $300 Duration: 1 hour Cost: $300 Duration: 1 hour Cost: $300 Duration: 1 hour Cost: $300 Duration: 1 hour Cost: $300 Canvas Commons is a learning object repository that allows Canvas users to quickly and easily share courses and course content with others. This training provides an overview of its many features, along with strategies of how to best utilize this powerful tool. Introduces instructors to collaboration features in Canvas, including discussions, group assignments, the Collaborations tool, and web conferencing. Participants will discuss how these tools can be used to enhance their class activities. Introduces instructors to features they can use to provide assessments, feedback, and grades to students. Participants learn how to use Outcomes, Rubrics, Speedgrader, and the Gradebook Reviews best practices of utilizing outcomes and rubrics in Canvas assignments, discussions, and quizzes, along with specific applications of these features in assignments, quizzes, and discussions. Introduces participants to effective practices and strategies for training others on using Canvas. Participants compare and discuss the needs of their institution and explore which training initiatives might work best for them. They also learn about the training materials and opportunities provided by Instructure and the greater Canvas community. Prepares instructors who will facilitate predesigned courses in Canvas. Participants will learn how to adjust account settings, navigate the Canvas interface, grade student work, manage the course roster, access Canvas support, and communicate with their students. Canvas Mobile Apps Duration: 1 hour Designed to help instructors better understand the many ways the Canvas October 29, 2015 22
Cost: $300 mobile apps suite can improve the classroom experience for both students and instructors. During this webinar you will learn the features and functionality of the Canvas app, how to improve assessment workflow using the Speedgrader and Magic Marker apps, and increasing engagement by using Polls. Canvas Open Q&A Session Duration: 1 hour live session, 1 hour follow-up Cost: $600 Designed for instructors, designers, and technologists who use Canvas to have an opportunity to ask questions about the user interface and specific use cases. Topics covered may include, but are not limited to, peer review, students groups, grades and reporting, assessments, analytics, LTI tools, and admin functionality. Live session time can be used for an open question and answer session or the presenter will come prepared with a short agenda of specific topics based on questions submitted previously. Time is built in for the presenter to follow up on any questions not answered in the live session. Custom Training Cost: $450/hour If you need training on a topic not covered by any of the standard menu options, you can request and design your own webinar experience. Consult with a Canvas trainer on your unique needs and build the agenda for your custom training together. Volume Pricing Packages Getting Started Package Duration: 1 day Cost: $6,300 Is this your first time using an LMS? Having a hard time knowing how to get started? This package will help you get off the ground with Canvas and ensure a successful adoption for admins, teachers, and students. Includes the following: 1* day of custom onsite training (travel included in package price) o *Add $2,000 for each additional onsite training day Canvas Instructional Design webinar October 29, 2015 23
Canvas Course Facilitator webinar 2 Canvas Assessment & Grading webinars 2 hours of additional webinar training of your choice Train Your Trainers Package Cost: $6,200 Designed to help your staff become the ultimate Canvas experts. Includes the following: 1 Certified Canvas Expert course credit 10 seats in the 3-week facilitated online course Intro to Canvas for Instructors Canvas Open Q&A webinar 1 hour of additional webinar training of your choice Higher Ed Panda Package Duration: 2* days of custom onsite training (travel included in package price) o *Add $2,000 for each additional onsite training day Cost: $12,000 Cover all your training needs from start to finish to make your institution completely Canvas awesome. Includes the following: 2 days custom onsite training 20 seats in the 3-week facilitated Online Course Intro to Canvas for Instructors 1 Canvas Certified Expert course credit 2 Strategies for Training-the-Trainer webinars 2 Canvas Instructional Design webinars 2 Canvas Course Facilitator webinars Canvas Assessment & Grading webinar Canvas Collaborations & Group Work webinar Canvas Outcomes & Rubrics webinar Leveraging the Canvas Commons webinar 2 Canvas Open Q&A Session webinars October 29, 2015 24
Custom Package Build your own custom package using the list of training items from this menu. Talk with your Canvas Sales Representative or your Customer Success Manger to find out more about the advantages of creating your own custom package. 3.4 Support Options Instructure employs an industry-standard, traditional three-tier technical support methodology for incident reporting, escalation, and resolution. Under Instructure s Support Packages, First-Tier Support is provided by the institution s LMS Administrator and Instructure s Support team provides Second-Tier and Third-Tier technical support. The Basic Support package is included in the Canvas subscription fee at no additional cost. In addition to our 24x7 Support package for Admins, Instructure also offers optional Tier 1 Support that provides live 24/7/365 technical support for faculty and students or for faculty only. Table 4 provides a comparison of the services offered in the support packages offered by Instructure. Table 4. Canvas Support Packages Cost Basic Support Included in subscription fee 24x7 Support Additional cost Online Canvas Help Center 24/7/365 24/7/365 Email Support (escalated tickets to Second Tier and Third Tier) Toll-Free Phone Support for LMS Admin 2-business day response time M-F 6am to 6pm Local Time 8-hour response time 24/7/365 Authorized LMS Admin Support 1 3 Accounts 1 1 Additional LMS Administrator support accounts are available. 3.5 Tier 1 Support for Students & Faculty To provide the institution with the highest level of support, Instructure highly recommends our optional 24x7 Support package and Tier 1 support. Client institutions that subscribe to the 24x7 Support package and Tier 1 Support consistently and enthusiastically report to us that they are extremely satisfied with the value, level of service, and cost-effectiveness of these services. October 29, 2015 25
Tier 1 Support by Instructure s Support team provides first-line help desk support to address and resolve end user issues such as logging into Canvas, questions about Canvas features and functions, and resolving other operational problems. The institution s users can contact Instructure s Tier 1 Support staff 24/7 through online ticket submission, chat, e-mail, or phone. The institution s LMS administrator(s) have access to all enduser submitted tickets and monthly usage reports. Instructure Tier 1 Support requires the purchase of 24x7 Support as described above in Error! Reference source not found., as well as the setup and per FTE costs shown in Table 3-5. Table 3-5. Instructure Tier 1 Support Costs Costs One-time setup fee $500 Per annual FTE/user subscription $3.50 (or a minimum of $2,500) Customers are not charged on a per-ticket or per-incident basis. There are also no charges for overages. Table 3-6 lists Tier 1 Support service levels for the institution s faculty and students. Table 3-6. Instructure Tier 1 Support Service Levels Service Service Level First Contact Resolution Greater than 75% Call Abandon Rate Less than 10% Phone Online Chat Online Form Email & Help Desk Ticket Response 80% of calls answered in 60 seconds or less 80% of chat requests answered in 120 seconds or less 80% of tickets or emails responded to in 60 minutes or less October 29, 2015 26