ATTACHMENT D CAMPERDOWN PROJECT CONCEPT FOR THE DEVELOPMENT OF THE SUPPORT SERVICES DELIVERY MODEL

ATTACHMENT D CAMPERDOWN PROJECT CONCEPT FOR THE DEVELOPMENT OF THE SUPPORT SERVICES DELIVERY MODEL

Camperdown Project - Common Ground Model and concept for development of the Support Services Delivery Model Housing NSW is leading the development of a purpose built building in Camperdown in Sydney to accommodate previously homeless people and people on low to moderate incomes in need of affordable housing in the inner city of Sydney. The project will be developed on Housing NSW owned land in a precinct bounded by Pyrmont Bridge Road, Lyons Road, Layton Street and Lambert Street, Camperdown. The site currently includes a 10-storey winged residential building known as Johanna O Dea Court on the eastern portion of the site and on the west are heritage listed Alexandra Terraces with a vacant open space in between. The Camperdown Project is a model of integrated supported social housing in a purpose built building, with on site support services. It is based on the successful Common Ground model from New York. Rationale for the Project The Camperdown Project has been initiated: o as part of a coordinated government response to homelessness and the commitment to reduce rough sleepers by 25% by the year 2013 o to respond to the level of homelessness and rough sleeping in the inner city of Sydney o to promote a model of street to home accommodation coupled with support services Aim To end homelessness for people who have previously been chronically homeless rough sleepers in the inner city of Sydney and to provide socially integrated housing for both formerly chronically homeless people and people on low to moderate incomes. Objectives 1. To develop a project consistent with the principles of a common ground approach to supported housing. 2. To construct a purpose built building comprising 104 units of accommodation and space for on site tenancy management and support services. 3. To provide previously homeless people with safe, stable, permanent accommodation and support services to enable them to sustain their tenancies. 4. To achieve a social mix in the building by accommodating previously homeless people and people on low to moderate incomes. 5. To maximise opportunities for tenants to become reconnected with the mainstream community in order to build capacity and improve wellbeing. 6. To adopt a coordinated and integrated whole of site approach to tenancy and issues management to ensure consistent tenancy management for all social housing tenants on the site. 7. To build partnerships with Government agencies and the non government and corporate sectors to achieve social inclusion. The Camperdown Project is one response to homelessness and will complement the existing homelessness and mainstream service delivery system in inner city Sydney. The project will focus on preventative action and provide long-term and sustainable accommodation solutions for previously homeless people and people on low to moderate incomes in need of affordable housing in the inner city of Sydney. The success of the 1

project is dependent on a number of factors including partnerships between Government agencies, non-government organisations and the corporate sector. Alignment with the Common Ground Model The Camperdown Project will adopt a number of key features and characteristics including those which align with the Common Ground model. The characteristics of a common ground model are: Permanent housing where people are provided with a permanent home rather than crisis or transitional housing Social mix in the building integrated social housing with people who were previously homeless living in the same building as people who are on low to moderate incomes Safety and security for tenants a 24hr concierge/caretaker role who can provide security and can keep an eye on what is happening in the building and with tenants Provision of support services on site support services are an integral part to the model to ensure people are supported to be able to maintain their tenancies Building a sense of community for tenants making sure that tenants have the opportunity participate in the community where they live. Separation of tenancy management and Support service provision to ensure clear roles and functions of the property and tenancy management team to those of support services that have case management plans and provide support to residents The project will be undertaken in two phases Phase 1 - development and construction of a purpose built building and concurrent development of the support services and tenancy management model September 2009 to early 2011. Phase 2 - project implementation, including ongoing tenancy management and provision of on site support services to tenants. Commencing mid 2011. Key features of the Project ATTACHMENT D Key element Target Group Social Mix of residents Building Design - Accommodation Building Design - Common Areas Building Design - General Description/Comment focus on homeless people who are sleeping rough in the CBD with a variety of needs, including those with complex needs single men and women and some couples the accommodation will incorporate rough sleepers with a range of needs as well as people on low to moderate incomes in need of affordable housing including students. proposed design includes 104 units 88 studios and 12 one bedroom apartments and 4 two bedroom apartments all apartments with own kitchenette, bathroom and balcony breakout area on each floor to enable social interaction between tenants ground floor area includes adequate space for: a common area for socialising amongst building tenants office space for tenancy management, support services and visiting clinicians space to hold training sessions and workshops etc space for concierge space for a commercial/social enterprise the common ground model promotes one main entry to the building rather than separate entries for different tenants the building will be fully accessible for people with mobility impairments with all apartments 100% universal design a central void will provide for natural sunlight and ventilation design considers security and safety of residents 2

high environmental star rating of at least 5 stars outside space designed as a social space and can be used for the development of a community garden rooftop able to be utilised as a social space and development of a garden Support Services controlled access to the building and a full time concierge 24/7 staffing to ensure safety and security using concierge service and other security measures to ensure that residents interests are protected some support services available to tenants of the Camperdown Project and the community including other tenants on site services to be tailored to the individual needs of tenants dedicated space for a social enterprise on site to employ tenants and provide learning, employment and training opportunities Integration with provide an opportunity to increase the vitality of the local area, the local facilitate and link into existing community development activities community to encourage integration within the local community Partnerships with key Govt agencies Housing Provider Support Services Development services delivered by both government and non-government agencies some services provided are available to the wider community the project will be managed by a registered community housing provider which has: a strong commitment to the common ground approach experience/success in delivering social housing to people with complex needs capacity to leverage funds from other sources Support Services Development Group (SSDG) established early in 2010 A Cross agency group comprising: Housing NSW; NSW Health; Community Services; Ageing Disability and Home Care; Common Ground Advisory Group; City of Sydney Homelessness Unit; MA Housing. Group established to ATTACHMENT D - Provide expert advice to inform the development of a Support Services Model that aligns with the Camperdown Project s aims and objectives including the Common Ground characteristics; - Identify and recommend the most effective communication and consultation strategies which will facilitate stakeholder input into the development of the support services model; and - Identify strategic and operational issues that may impact on the effective implementation of the support services model, and make recommendations which will respond to these. Camperdown Project OPERATIONAL MODEL CONCIERGE TENANCY MANAGEMENT PROPERTY MANAGEMENT SOCIAL ENTERPRISE SUPPORT SERVICES DELIVERY WHOLE OF SITE APPROACH Includes: _Integrated tenancy management and tenant participation _Community development _Access to services 3

The SSDG will link into the other groups as appropriate to ensure a coordinated and efficient approach. Key considerations and underpinning principles for the SSDG: Recognition of the Project linkages with the Assertive Outreach Service Inner City and other the inner city homelessness and mainstream service system Acknowledge and consider the interdependencies of the Project components (building, tenancy management, support services model, concierge) and that these will be developed in partnership and in consultation with stakeholders; Utilise evidence and best practice in developing Supportive Housing including learnings from other Common Ground Models. The Project is: o being developed in the context of broader policy and funding environments and planned reforms; o a key component and response to addressing homelessness in the inner city; o forms an integral part of an existing service system a system which will be changing in line with new directions and new evidence about solving homelessness. Defining the Scope of the Support Services Model and the SSDG Whilst taking a whole of site approach to the development of support services model the SSDG will not be responsible for developing the following Project components, as these will be developed through separate groups, which will also report to the PCG: o The building and landscaping; o The Tenancy and Property Management Model; o The Concierge Model; o The Social Enterprise. o whole of site support services delivery - includes consideration of services that may be accessed by non Camperdown Project residents. Eg. Johanna O Dea tenants and Alexandra terraces residents o the most effective use of the space in the Camperdown Project building including use of therapeutic rooms; use of support services space and the linkages with other available space o Definition of support services model includes support for all residents which will achieve the project aim and objectives, and acknowledges there are different levels of support, including: o support linked to specific eligibility within the social mix for the Camperdown project and the whole of the site; o support that is quarantined and only accessible to residents who were previously chronically homeless and may have formal packages of support attached to specific funding programs and eligibility eg. A Place To Call Home or HASI; o support for social housing residents in the Camperdown Project building only and that is provided through specific funding programs eg. support and services that are not quarantined and are accessible for all tenants on the site, contingent on meeting eligibility for the service, eg. Priority or eligibility may require service users to be social housing tenants; o Supports and services that may be open to the wider community. Stakeholders who will be invited to provide input into the Support Services delivery model, and other components of the Operational Model: Ageing Disability and Home Care City of Sydney Homelessness Unit 4

Common Ground Advisory Group Sydney Common Ground Alliance Community Services Corrective Services Design Out Crime UTS Forest Lodge and Glebe Coordination Group Haymarket Foundation Homeground Services Victoria re Common Ground Project in Melbourne Homelessness NSW Housing NSW various staff with expertise in housing policy, homelessness and supportive housing programs Johanna O Dea and Alexandra Dwellings Advocacy Group Juvenile Justice Mission Australia Housing NAEMI NCOSS Newtown Neighbourhood Centre NSW Health NSW Trustee and Guardian People with Disabilities (PWD Peak) Police Camperdown and Newtown Local Area Command Royal Prince Alfred Hospital - RPA Salvation Army Shelter NSW St Vincent De Paul St Vincents Mental Health TAFE NSW Tenant Participation Resource Service The Brain/Mind Institute The Glebe Community Development Project, UNSW The Glebe Society Wesley Mission Women and Girls Emergency Centre Youth Accommodation Association 5