Datasheet FUJITSU Cloud Monitoring Service FUJITSU Cloud Monitoring Service powered by CA Technologies offers a single, unified interface for tracking all the vital, dynamic resources your business relies on across your entire environment; whether in the cloud, on-premises or a combination so you can ensure your business performs optimally at all times. A single, unified view of your environment Businesses today are supported by an increasingly diverse mix of IT delivery models, from on-premise infrastructures and outsourced services to private and public cloud services. While much has changed in recent years, one thing has not: the requirement for high performance and availability to maximize business productivity, revenues and success. Monitoring is vital as organizations seek to optimize performance of their critical business services. However, employing disjointed, onpremise point solutions to monitor each distinct system and environment are costly, inefficient, and ultimately ineffective; there are simply too many interrelationships in today s dynamic IT environments. In order to truly understand and optimize performance, it is vital to gain a unified view of all the infrastructures that a business relies on, whether they run in public clouds, private clouds, remotely hosted environments, enterprise data centers, or any combination of these. FUJITSU Cloud Monitoring Service, powered by CA Technologies, provides an effective and cost-efficient way for you to rise to the challenge. Keep track of all your business services FUJITSU Cloud Monitoring Service gives you the comprehensive monitoring insights you need to ensure all your business services perform optimally at all times. Based on CA Technologies advanced service management technology, it provides a single, unified interface to track all vital, dynamic resources your business relies on, whether in the cloud or on-premises. FUJITSU Cloud Monitoring Service provides: Sophisticated root cause analysis and fast issue identification Automatic deployment and configuration Scalable, extensible architecture and data collection Intuitive visualization and reporting, sophisticated alarms provide always up-todate insights A SaaS-based portfolio enabling effective IT management FUJITSU Cloud Monitoring Service is part of FUJITSU Cloud IT Management as a Service, a suite of SaaS-based applications. FUJITSU Cloud IT Management as a Service comprises FUJITSU Cloud Service Desk and FUJITSU Cloud Monitoring Service. FUJITSU Cloud IT Management as a Service provides infrastructure and application monitoring as well as the service desk capabilities needed to underpin an efficient and cost-effective IT management operation. As a fully hosted Software as a Service solution, your business can be rapidly up and running, with no need to deploy, manage or support new infrastructure delivering considerable cost savings. It can be utilized as part of the FUJITSU Cloud IT Management as a Service suite or individually. What s more, the service is delivered from the FUJITSU Cloud IaaS Trusted Public S5, a trusted cloud service that gives you flexible, ondemand access to the monitoring capabilities you need to keep track of your business locally and worldwide. Why FUJITSU Cloud Monitoring Service? FUJITSU Cloud Monitoring Service is a complete, cost-effective and long-term solution for a wide range of organizations including: Medium to large enterprises and government departments that do not want full outsourcing, enabling IT management to track and optimize IT, across their hybrid environments. Independent software vendors, providing capabilities for ensuring that their solutions hosted in the FUJITSU Cloud IaaS Trusted Public S5 (or other cloud environments) continue to deliver an optimal customer experience. Managed service providers, delivering vital capabilities that underpin their own managed services offerings. FUJITSU Cloud Monitoring Service is delivered in partnership with CA Technologies. The solution combines a broad set of network monitoring and service desk management capabilities, plus the flexibility of deploying the solution on-premise and in the cloud. Over 20.000 enterprises use CA Technologies solutions to optimize their business services, driving agility and performance. Page 1 of 5
A comprehensive solution to satisfy your needs FUJITSU Cloud Monitoring Service is a comprehensive solution which enables you to choose the capabilities and coverage your business needs. The service is ready to deploy immediately, featuring preconfigured polling and thresholds and offers easy integration with FUJITSU Cloud Service Desk. The solution is powered by CA Technologies. It is a robust, yet easy to use monitoring solution, which features proven scalability, reliability and insights. FUJITSU Cloud Monitoring Service provides a unified monitoring portal that allows administrators and service providers to gain a consolidated view of all their computing environments and to provide dynamically generated, ondemand dashboards and reports to their users and customers. Benefits of FUJITSU Cloud Monitoring Service Fast deployment There is no need to acquire or set up the IT infrastructure to support the solution, so your organization can deploy monitoring more quickly and you can start enjoying optimized performance sooner. Reduced costs Your organization doesn t have to procure, support or maintain hardware or software for your monitoring platform. In addition, with its complete range of capabilities and coverage, FUJITSU Cloud Monitoring Service eliminates the need to manage and maintain multiple point monitoring solutions. Optimized service levels By using FUJITSU Cloud Monitoring Service, you ll get the timely insights you need to not only respond more quickly when issues arise, but to proactively avoid outages from happening in the first place. Unified Manager Message Bus The Unified Manager helps managing the environment, simplifies the implementation and provides Unified visibility of technical and process performance Accelerated problem resolution with actionable information Increased system and business process alignment for coordinated responses to service requests or incidents Optimized IT service delivery with a multitenant architecture which allows managed services providers and corporate IT to scale and personalize services Why Fujitsu? Fujitsu is a leading provider of monitoring and service desk services to clients globally, leveraging over 30 years experience in managed services delivery. It means we understand how to optimize IT management to ensure your organization reaps maximum value: More than 2.700 service desk clients worldwide Supported by more than 8.000 service desk employees Handling over 2.6 million calls per month Supporting more than 4.5 million end users Custom services Fujitsu also offers custom services, so you can more fully tailor the monitoring solution to your organization s specific needs, environments, and objectives. The following are just a few examples how we can help: Integration the solution with your existing tools and infrastructure Creating more advanced processes for correlating alarms and events Developing custom notification and escalation rules Figure 2: Device dashboards with asset information and performance history Figure 1: Dashboard overall status of business services, customers or application Page 2 of 5
Features and benefits FUJITSU Cloud Monitoring Service delivers essential availability and resource monitoring for cloud and data center infrastructure. It can be applied to monitor resources across all business services, on premise or off, virtualized or non-virtualized and can include all the applications you have running in these environments. In addition FUJITSU Cloud Monitoring Service helps ensure your administrators get the insights they need, when they need them. Whether your organization deploys economy or high performance virtual servers, FUJITSU Cloud Monitoring Service provides intuitive reports, dashboards and alerts that ensure timely response and remediation. Main features Server Monitoring Device Monitoring Website Availability Monitoring Cloud Service Monitoring Database Monitoring Application Monitoring Network Monitoring File System Monitoring FUJITSU Cloud Monitoring Service provides: Benefits Monitoring of Linux (including CentOS, RedHat and others), Unix, Windows, Cisco UCS, FlexPod, IBM Power Systems and Novell Open Enterprise Servers Up/down testing of host, monitoring of core OS processes and services, tracking of server resources, e.g. CPU, disk and memory Monitoring of any IP-based device, including routers, switches, and services Availability tracking of network interface cards and interfaces, bandwidth usage, and connections between specific devices Routinely tests of specific URLs Tracking status and page load time metrics Monitoring of Infrastructure as a Service, Software as a Service, Platform as a Service on public, private or hybrid cloud services Includes IBM DB2, Informix, Microsoft SQL Server, MySQL, Oracle, and Sybase Including Apache HTTP and Tomcat; Citrix XenApp ; Microsoft Active Directory, Exchange, and IIS; Oracle WebLogic ; SAP ; and more Advanced monitoring for critical network segments. The solution provides traffic simulation and test for packet loss, jitter, round trip response time, and more The solution can automatically generate network topologies and support fast, efficient root cause analysis Watching for directories and files for integrity Benefit 2 uses capacitor technology to better protect RAID controller cache during power outages Comprehensive coverage: efficient and scalable platform for monitoring and management of all elements of on-premise IT equipment as well as assets in cloud-based environments, including public cloud infrastructures Flexible licensing and deployment: monitoring of multiple platforms out of the Fujitsu cloud on a pay-as-you-use basis Service level insights allow effectively setting, keeping and reporting on service level agreement commitments and service level objectives. FUJTISU Cloud Monitoring Service provides the insights customers need for fast responses to outages and other events. The solution correlates connection times with performance metrics from network elements, servers, applications, virtualized environments and other areas to prevent downtimes and performance problems for mission-critical applications and web properties. FUJITSU Cloud Monitoring Service provides features to streamline IT monitoring in complex environments. It automatically deploys, configures and displays monitoring information for all customers virtualized and cloud environments. Page 3 of 5
Reports and dashboards FUJITSU Cloud Monitoring Service includes a reports designer module that enables the creation of reports with charts and lists utilizing templates and filters. Reports can be enhanced by drill down functionality. Custom built dashboards allow in addition the real-time monitoring of alarms and QoS. Availability and Response Monitoring Server Resource Monitoring Network Device and Interface Monitoring Cisco Device Monitoring Cross Platform Support Unified Monitoring Portal Servers and network devices Service ports, DNS, HTTP, others URL monitoring CPU, disk, memory Swap and paging System load Process monitoring, up to core OS processes Interface status and bandwidth Queue and packets CPU, fan, memory Power, temperature, voltage Windows, Linux, UNIX Routers and Switches Real-time alarm display Performance trend graphs SLA monitoring and reporting Page 4 of 5
Fujitsu products, solutions & services Products www.fujitsu.com/global/products/ In addition to the FUJITSU Cloud Monitoring Service, Fujitsu offers a full portfolio of other computing products. Computing products Storage systems: ETERNUS Server: PRIMERGY, PRIMEQUEST, Fujitsu SPARC M10, BS2000/OSD Mainframe Client Computing Devices: LIFEBOOK, STYLISTIC, ESPRIMO, FUTRO, CELSIUS Peripherals: Fujitsu Displays, Accessories Software Network Product Support Services with different service levels agreements are recommended to safeguard each product and ensure smooth IT operation. Solutions http://www.fujitsu.com/global/solutions The Fujitsu solutions combine reliable Fujitsu products with the best in services, know-how and worldwide partnerships. Fujitsu's Solutions include parts of one or more activity groups (e.g., planning, implementation, support, management, and training services) and are designed to solve a specific business need. Infrastructure Solutions are customer offerings created by bringing Fujitsu s best products, services and technologies together with those from partners to deliver benefit to our customers businesses. Industry Solutions are tailored to meet the needs of specific verticals. Business and Technology Solutions provide a variety of technologies developed to tackle specific business issues such as security and sustainability, across many verticals. Services www.fujitsu.com/global/services/ Several customizable Fujitsu Service offerings ensure that IT makes a real difference and delivers true business value. We do this by leveraging our extensive experience in managing large, complex, transformational IT programs to help clients in planning, delivering and operating IT services in a challenging and changing business environment. Application Services support the development, integration, testing, deployment and on-going management of both custom developed and packaged applications. The services focus on delivering business and productivity improvements for organizations. Business Services respond to the challenge of planning, delivering and operating IT in a complex and changing IT environment. Managed Infrastructure Services enable customers to deliver the optimal IT environment to meet their needs achieving high levels of IT service quality and performance for data center and end user environments. Fujitsu green policy innovation www.fujitsu.com/global/about/environment/ Fujitsu Green Policy Innovation is our worldwide project for reducing burdens on the environment. Using our global know-how, we aim to resolve issues of environmental energy efficiency through IT. Please find further information at: Learn more about Fujitsu, please contact your Fujitsu sales representative, Fujitsu business partner, or visit our website. www.fujitsu.com/global/services/applicationservices/saas/it-management/ Copyright 2015 Fujitsu Fujitsu, the Fujitsu logo, other Fujitsu trademarks /registered trademarks are trademarks or registered trademarks of Fujitsu Limited in Japan and other countries. Other company, product and service names may be trademarks or registered trademarks of their respective owners. Disclaimer Technical data subject to modification and delivery subject to availability. Any liability that the data and illustrations are complete, actual or correct is excluded. Designations may be trademarks and/or copyrights of the respective manufacturer, the use of which by third parties for their own purposes may infringe the rights of such owner. Contact FUJITSU Limited E-mail: AskGlobalOfferings@ph.fujitsu.com 2015-06-22 ww en Page 5 of 5