Gartner IT Infrastructure & Operations Management Summit 2015

EARLY-BIRD Discount Save 325 by 3 April Gartner IT Infrastructure & Operations Management Summit 2015 1 2 June Berlin, Germany gartner.com/eu/iom Building a Lean and Agile I&O The Engine for your Digital Business Key Benefits Make Agile Thinking Part of Your Culture Execute Your I&O Strategy in a Digital World Explore the What and Where of I&O Automation Gain Insights into Trends Shaping I&O Leadership Evolve Your IT Operations Technology and Achieve ROI Deliver more Business Value from Your Service Portfolio

Building a Lean and Agile I&O The Engine for your Digital Business Digitalization is redefining the future of business, challenging I&O leaders to bring fresh new thinking to the IT Infrastructure & Operations space. As traditional technologies and operating models grow obsolete and delivering business value quickly and in an optimized way takes priority top-to-bottom transformation of the organization, culture, processes and technology is crucial to success, and the focus of this year s Gartner IT Infrastructure & Operations Management Summit. Over two days, you and your I&O team will discover innovative new ways to measurably improve IT costs, change at the pace of business, increase your organization s efficiency, improve the quality of IT services, and proactively prepare for the massive operational changes that lie ahead. What s New Digital Business how to implement I&O and cloud automation to deliver bi-modal capabilities. Cost Optimization actions for analyzing I&O cost opportunities, contract negotiation and optimization of network design and sourcing. Culture and people actions for I&O to implement for people, organization, processes and technology to enable digital business transformation. Leadership strategies for I&O leaders to balance cost and value, risk and speed, business expectations and financial prudence. I&O Security how to protect corporate data and managing BYOD and mobility securely, within the bigger context of the digital enterprise. Registration and Pricing 3 easy ways to register Web: gartner.com/eu/iom Email: emea.registration@gartner.com Telephone: +44 20 88792430 Pricing Early-bird price: 2,150 + VAT (ends 3 April 2015) Standard Price: 2,475 + VAT Public Sector Price: 1,950 + VAT Gartner Clients A Gartner ticket covers both days of the Summit. Contact your account manager or email emea.events@gartner.com to register using a ticket. Attend with your Team Group Rate Discount Maximize learning by participating together in relevant sessions or splitting up to cover more topics, sharing your session takeaways later. Complimentary registrations: 1 for every 3 paid registrations 2 for every 5 paid registrations 3 for every 7 paid registrations For more information, email emea.teamsend@gartner.com or contact your Gartner account manager. Customize your Agenda Gartner Events Navigator Gartner Events Navigator helps you to create your personal agenda based on: Date and Time Analyst/Speaker Profiles Session Descriptions Key Initiatives Vertical Industries Please access Gartner Events Navigator on the website at events.gartner.com/go/iome4 or download the Gartner Events Mobile App: gartner.com/mobile Save 325 Secure your place by 3 April. Visit gartner.com/eu/iom for more information

Hot Topics Agile, Lean and DevOps in IT Operations Creating an I&O Automation Strategy Implementing Private or Hybrid Clouds Consolidating IT Operations Tools and Technology Demonstrating the Value of IT or IT Services Meet the Analysts Register for private 30-minute meetings with a Gartner analyst who provides targeted, personalized advice to help you plan proactively and invest wisely. Storage IT Cost Optimization Process Improvement Cloud Computing IT Strategic Planning IT Governance Data Center Modernization & Consolidation Analyst Key Focus Areas Contract Negotiation IT Budgeting Business Continuity Management Mobile Enterprise Strategy Virtualization Sustainability IT Asset Management Vendor Management Infrastructure and Operations Leaders Speakers Hear real-life case studies from leading organisations sharing their insights on concerns, challenges and solutions. How KBC Bank Moved its Messaging and Collaboration Services to the Public Cloud Frank Demonie CTO, Senior General Manager, KBC I&O Insourcing Story in Nordea Preben Gardal Head of Infrastructure, Nordea Enabling Social Media to Speed Up Efficiency Natalie Prain ex Global Head of Information Management & Social Media and Collaboration, Philip Morris International Delivering an Integrated Communications Service in a Federated Organization Dr Michael Fraser Director of Infrastructure Services, IT Services, University of Oxford Gartner Predicts: By 2018, 50% of cost optimization and 30% of elasticity and agility IaaS projects will fail to reach cost, elasticity or agility reduction goals. #gartneriom Gartner IT Infrastructure & Operations Management Summit 2015

Agenda at a Glance Workshops Analyst-User Roundtables Monday 1 June 2015 07:30 20:00 Registration and Information 08:00 08:45 Tutorial: The Internet of Things Will Transform Performance and Availability Management Will Cappelli Tutorial: What Every I&O Leader Should Know About Containers Thomas Bittman 09:00 10:15 Summit Opening and Gartner Opening Keynote: The Future of I&O in a Digital Business Milind Govekar and Ian Head 10:15 10:45 Industry Panel Discussion: A View From the Industry Moderator: Milind Govekar 10:45 11:15 Refreshment Break in the Solution Showcase Tracks A. Digital Business Needs Great Data Centers and IT Infrastructure 11:15 12:00 The Enterprise Networking Scenario: How SDN Changes Everything Neil Rickard B. The Evolution and Revolution of Cloud in the Enterprise Down to Earth: Bringing Clouds Together as a Broker Thomas Bittman C. Operations and Processes Hitting the Bimodal Moving Target The IT Operations Scenario: Preparing for the BiModal Future Jeffrey Brooks D. Satisfy the 2016 User Every Device, Everywhere, Any Time The Real Economic Keys to BYOD The Real Economic Keys to BYOD 12:00 13:15 Lunch in the Solution Showcase 12:40 13:00 Magic Quadrant: Market Guide for Capacity Management To 13:15 14:00 Non-Stop IT; Delivering the Non-Stop IT: Delivering the Integrated Data Center Integrated Data Center Tiny Haynes Tiny Haynes The Cloud Management Scenario Milind Govekar How to Pursue DevOps George Spafford The Mobile App Scenario Richard Marshall 14:15 14:45 Solution Provider Sessions 14:45 15:15 Refreshment Break in the Solution Showcase 15:15 15:45 To the Point: Satisfy Business Storage Needs Without Breaking the Bank Valdis Filks 16:00 16:30 : Delivering an Integrated Communications Service in a Federated Organization Dr Michael Fraser, Director of Infrastructure Services, IT Services, University of Oxford To the Point: Why Private Clouds Keep Failing (And What to do About it) Garry Meaburn : How KBC Bank Moved its Messaging and Collaboration Services to the Public Cloud Frank Demonie, CTO and Senior General Manager, KBC 16:45 17:45 Guest Keynote: Creative Courage Professor Jamie Anderson 18:15 20:00 Networking Reception in the Solution Showcase To the Point: Business Value Dashboards Your Pathway to Business Impact Alignment Jeffrey Brooks To the Point: What are the Biggest Obstacles to Enterprise Mobility and How to Overcome Them? Leif-Olof Wallin Tuesday 2 June 2015 07:30 17:15 Registration and Information 08:00 09:00 Gartner Keynote: Bimodal IT: Being Digitally Agile Without Making a Mess Simon Mingay Gartner Keynote: Bimodal IT: Being Digitally Agile Without Making a Mess Simon Mingay 09:15 09:45 Solution Provider Sessions 09:45 10:15 Refreshment Break in the Solution Showcase 10:15 11:00 10 Storage Management Myths and What to do About Them Valdis Fliks Beyond Software Asset Management (SAM) Tools Stewart Buchanan Sparking IT Operations Sparking IT Operations Transformation with Analytics Transformation with Analytics Colin Fletcher Colin Fletcher Mobility a Centerpiece in Your Digital Business Strategy Leif-Olof Wallin 11:15 11:45 Solution Provider Sessions 12:00 12:30 To the Point: How to to Monitor Infrastructure and Applications: Is Is Unified Unified Monitoring Monitoring Possible? Possible? Will Cappelli Will Cappelli To the Point: Smart I&O Automation: Think Heuristic! Milind Govekar To the Point: Industrie 4.0: Is Your IT Ready for the Digital Transformation? Bettina Tratz-Ryan To the Point: Enable the Digital Workplace with Mobile App Integration Richard Marshall 12:30 13:30 Lunch in the Solution Showcase 12:40 13:00 Hype Cycle: IT Operations Management Colin Fletcher 13:30 14:00 : I&O Insourcing Story in Nordea Preben Gardal, Head of Infrastructure, Nordea 14:15 15:00 Where Does the Cloud Fit in With Your Data Center Migration Strategy? Tiny Haynes 15:00 15:30 Refreshment Break in the Solution Showcase 15:30 16:00 To the Point: I m Using Cloud Services Do I Still Need a WAN? Neil Rickard : Enabling Social Media to Speed up Efficiency Natalie Prain, ex Global Head of Information Management & Social Media and Collaboration, Philip Morris International How to Establish a Walk-Up IT Service Support Center Chris Matchett To the Point: Software Defined Anything SDx Scenario Beyond Virtualization Phil Dawson Top Six Strategies to Optimize Change Management George Spafford To the Point: Three Ways IT Service To Desks the Point: Should Three Support Ways the IT Digital Service Desks Workplace Should Chris Support Matchett the Digital Workplace Chris Matchett Dealing with the Windows 10 Sea Change Stephen Kleynhans and To the Point: Your Future Office Traditional, Microsoft's Google's Cloud, or Something Else? 16:15 17:00 Guest Keynote: Key Drivers of the Digital Future: What the Next 10 Years Hold Ray Hammond, Futurologist 17:00 17:15 Gartner Closing Remarks Ian Head and Milind Govekar Gartner IT Infrastructure & Operations Management Summit 2015 #gartneriom

Event Chair Highlights E. Be an I&O Leader Strategy, Analytics, People and the Business Value of I&O Significantly Reducing I&O Costs: The Next Round Stewart Buchanan ols Ian Head Flipping the Switch to Digital Flipping Leadership the Switch Lee Weldon to Digital Leadership Lee Weldon Workshops 11:00 12:30 Workshop: ITScore for I&O: The Start of Your Improvement Initiative Tiny Haynes and Chris Matchett 13:00 14:45 Workshop: Creating a Mobile Enterprise Strategy Outline Leif-Olof Wallin and Richard Marshall Analyst-User Roundtables 11:00 12:00 Roundtable: Skills and Competencies for the Changing IT Career Lee Weldon 13:00 14:00 Roundtable: Business Continuity Management What s the Route to Success? Tom Scholtz 14:40 15:10 Magic Quadrant: Network Performance Monitoring and Diagnostics Colin Fletcher To the Point: Having a Successful I&O Strategy Ian Head 15:00 16:30 Workshop: Organization and Skills for IT as a Broker Lee Weldon and Tom Bittman 15:00 16:00 Roundtable: Avoid Key Sourcing Risks When the When Business the Buys Business Direct Buys Simon Direct Mingay Simon Mingay Agenda as of 9 February 2015 During the event, please refer to the Agenda handout or the Gartner Events mobile app for complete, up to the minute session information. Gartner Keynotes The Future of I&O in a Digital Business Most enterprises are transforming to become Digital Businesses. Is I&O part of this transformation? Learn how should I&O make themselves relevant and an integral part to enable this business transformation. Milind Govekar, Managing VP and Ian Head, Research Director Bimodal IT: Being Digitally Agile Without Making a Mess IT organizations must combine a conventional approach to delivering and enabling change with an approach that enables the enterprise to deal with greater uncertainty, to be more exploratory, to be more responsive and agile. We look at what bimodal is, its impact on the enterprise as whole, the I&O team and the broader IT organization, and finally how to make it work. Simon Mingay, Research VP, Gartner Research Guest Keynotes Creative Courage A recent survey of more than 1,500 CEOs from around the world asked respondents which business skill they considered to be the most critical for success in the 21st century. The result saw creativity ranked at the top of the list, and in this session Professor Jamie Anderson will focus on creative thinking as a key skill for I&O leaders. What I&O Leaders Need to Know What I&O Leaders Need to Know When Key Vendors Face Investor When Key Vendors Face Investor Pressures for Change Jeffrey Brooks Pressures for Change Jeffrey Brooks To the Point: Three Things to Look for When Selecting an IT Financial Management Tool Stewart Buchanan The Dark Side of the Digital The Dark Side of the Digital Enterprise Tom Scholtz Enterprise Tom Scholtz To the Point: Managing Shadow IT to Create Value Simon Mingay 08:00 09:45 Contract Negotiation Clinic: Infrastructure Outsourcing and Cloud Infrastructure as a Service Valdis Filks and Stewart Buchanan 10:00 11:45 Workshop: Web-Scale IT & DevOps Lessons Learned and Many Yet to Yet be Learned to be Learned Ian Head and Ian George Head Spafford and George Spafford 13:30 15:00 Workshop: How to Buld a Service Portfolio and Service Catalog Simon Mingay and Garry Meaburn 08:00 09:00 Roundtable: BYOD: What is Working and What is Not Leif-Olof Wallin 10:00 11:00 Roundtable: Cloud Management Platforms: How to Get Best Value From Your CMP Investment? Garry Meaburn 13:00 14:00 Roundtable: Integrating ITIL and DevOps George Spafford 14:15 15:15 Roundtable: Automation in I&O Milind Govekar Prof Jamie Anderson Key Drivers of the Digital Future: What the Next 10 Years Hold Ray Hammond is Europe s most experienced and most widely published futurologist. For over 30 years he has researched, written and spoken about how future trends will affect society and business. As faster technological innovation, globalization and the environmental challenge continue to be priorities Ray is one of a few commentators equipped to explain how these massive challenges will affect our futures, the way we do business and the far reaching implications socially, economically and politically. Ray Hammond, Futurologist Save 325 Secure your place by 3 April. Visit gartner.com/eu/iom for more information

Solution Showcase Develop a shortlist of technology and service providers who can meet your particular needs. We offer you exclusive access to some of the world s leading technology and service solution providers in a variety of settings. Premier Sponsors Sponsorship Opportunities For further information about sponsoring this event: Telephone: +44 1784 267456 Email: european.exhibits@gartner.com ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. www.servicenow.com To simplify IT in post-virtualization data centers, performance, capacity, mobility, manageability, and protection of data must be ensured without driving up CAPEX and OPEX. This requires a new data architecture one that takes a VM-centric approach, ensures adequate IOPS to fuel application requirements, and drives dramatic efficiency. SimpliVity s hyperconverged infrastructure and data virtualization reduces IOPS, capacity and bandwidth requirements, and provides native data protection, eliminating additional hardware and tools resulting in a 3x TCO savings. www.simplivity.com Platinum Sponsors Cirba has re-imagined infrastructure control for the software-defined era. We re enabling the world s most successful organizations to scientifically balance infrastructure supply and application demand creating a demand-driven approach to infrastructure management that maximizes efficiency and cost-savings while reducing risk. www.cirba.com Dynatrace is the innovator behind the new generation of Application Performance Management. Our passion: helping customers, large and small, see their applications and digital channels through the lens of end users. Over 5,700 organizations use these insights to master complexity, gain operational agility, and grow revenue by delivering amazing user experiences. www.dynatrace.com Riverbed is the leader in Application Performance Infrastructure, delivering the most complete platform for Location-Independent Computing. Location-Independent Computing allows IT to have the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected and data is always available. Learn more at www.riverbed.com Splunk Inc. provides the leading platform for Operational Intelligence. Splunk software searches, monitors, analyzes and visualizes machine-generated big data from websites, applications, servers, networks, sensors and mobile devices. More than 8,000 organizations use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, improve service performance and reduce costs. www.splunk.com Veeam recognizes the new challenges companies across the globe face in enabling the Always-On Business. Veeam has pioneered a new market of Availability for the Modern Data Center by helping organizations meet recovery time and point objectives (RTPO ) of less than 15 minutes for all applications and data. www.veeam.com Virtual Instruments delivers the industry s only real-time Infrastructure Performance Management solution. The VirtualWisdom platform provides unparalleled visibility into the performance, health and utilization of the entire open systems infrastructure empowering customers to guarantee the performance and availability of their mission critical applications across physical, virtual and cloud computing environments. www.virtualinstruments.com VMware, the industry-leading virtualization and cloud infrastructure software company, enables organizations to innovate by streamlining IT infrastructure and operations, freeing IT resources for investment in strategic innovation. A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire data center and out to user workspaces, empowering IT to move at the speed of business. www.vmware.com Silver Sponsors The AppDynamics platform gives today s software-defined businesses the ability to analyse and optimise digital business performance in real time, in production. It s more than monitoring. It s true Application Intelligence. www.appdynamics.com Automic, a leader in business automation, helps enterprises drive competitive advantage by automating their IT factory from on-premise to the Cloud, Big Data and the Internet of Things. www.automic.com Chef gives you a model for automating IT infrastructure and applications that drive self-reliance across your development and operations teams. Learn how to get started with Chef at www.learnchef.com. www.chef.io Methode Electronics Data Solutions Group provides versatile data center infrastructure management (DCIM) and physical layer solutions that help our clients manage for today s needs and scale for tomorrow s growth. www.methode-datasolutions.co.uk Instruments, a JDSU Performance Management Solution is an industry leader in application and network management. It provides products that optimize performance and speed problem resolution. www.networkinstruments.com Stefanini, a global provider of IT-Services supports international companies in improving the efficiency of their IT and in the fast transformation of business-processes into applications. www.stefanini.com Money-back Guarantee If you are not completely satisfied with this Gartner event, please notify us in writing within 15 days of the event and we will refund 100% of your registration fee. 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.