CAMDEN RESHAPING TOMORROW PROJECT REVIEW

CAMDEN RESHAPING TOMORROW PROJECT REVIEW

1 Wates Living Space is a company with a single minded commitment to delivering the highest quality for our customers while making a lasting difference to the communities in which we work. Last year, we commissioned the most comprehensive piece of research on social value, Communities Count, which explored how organisations can unlock social value and create lasting change. I am really pleased to share the findings of this report which was undertaken in partnership with Social Enterprise UK, PWC, Orbit Group and Chartered Institute of Housing. When we started this project, we promised to make a lasting difference in Camden. This report demonstrates how we have met this challenge and delivered on our promises. I hope you enjoy reading what we have done and how the team enjoyed being part of creating something special. 24 June, 2015 Have you read Communities Count: A practical guide to embedding social value or Communities Count: Four steps to unlocking social value? Visit www. In June, Wates Living Space published Communities Count: A practical guide to embedding social value. This was a follow on to the more detailed report Communities Count: Four steps to unlocking social value which we commissioned and launched last year in partnership with the Chartered Institute of Housing, Social Enterprise UK, PWC and Orbit Group. The report and toolkit showed that over 90% of respondents saw social enterprises as a route way to delivering social value. David Morgan Regional Managing Director, Wates Living Space South Maintenance

2 Wates Living Space Reshaping Tomorrow Project Review 3 Client: Camden Council. Value: Circa 10m per annum. Duration: 5 year contract (from 2013-2018). This report includes highlights of our community investment activities from 2013 to date (August 2015). Project: Wates began working on the five-year contract in March 2013 and the work includes: Void work, major repairs work and asbestos work borough-wide and day to day responsive repairs within the Holborn district. Communities Count It is critical that every penny of the money invested in housing is spent effectively and in a way that delivers the most benefit to people, their communities and society as a whole. Last year, Wates Living Space together with Social Enterprise UK, PWC, Orbit Group and the Chartered Institute of Housing conducted the most comprehensive piece of research into the Public Services (Social Value) Act and how housing associations and local authorities are seeking to create social value. The report Communities Count identified a number of practical steps that organisations can take to create more social value. Key findings: 52% 90% 50% stated social value can deliver cost savings believe social enterprise is a route to social value Four steps to unlocking social value: see measurement as the main barrier to implementation The research identified four steps to unlocking social value. The steps form a clear path that organisations can follow in order to maximise the social value they create. Define Integrate Partner Measure 145,236 130 22,455 Key Highlights Worth of economic and social value has been generated on this project. Training / employment weeks have been created for local people. Has been invested into local charities / community causes. Define (understanding your priorities) Have clarity of vision, clear leadership and an understanding of the difference you want to make locally. Integrate (delivering on our promises) Integrate social value across all services and operations. Involve the right stakeholders in design and delivery. Partner (working together) Develop strong cross sector, long term partnerships where priorities are aligned. Measure (measuring our impact) Evidence and communicate the change and benefits. This project impact report aligns with the four steps outlined in Communities Count. For further information on Communities Count please see www..

4 Wates Living Space Reshaping Tomorrow Project Review Define Integrate Partner Measure 5 Understanding your priorities Understanding your local priorities and needs is really important to ensure we shape solutions which support these needs and maximise the social value delivered. From your policies and strategies to using tools such as Community Insights, we are able to develop meaningful programmes which align with your objectives. Using the Community Insights tool developed by HACT, we generated neighbourhood and community profiles across the borough of Camden. By comparing all major social and economic indicators across these areas, we were able to establish the key priorities for Camden Council s residents and communities. Below are findings from the Community Insight report: Areas of youth unemployment The Camden Plan We want to make Camden a better borough - a place where everyone has a chance to succeed and nobody gets left behind. We re going to create a place that works for everyone. The Camden Plan, launched in 2012, is Camden Council s five year vision. It sets out five strategic objectives that will be the focus over the next five years, acting as the framework for this reform. These are: 1. Providing democratic and strategic leadership fit for changing times 2. Developing new solutions with partners to reduce inequality 3. Creating conditions for and harnessing the benefits of economic growth 4. Investing in our communities to ensure sustainable neighbourhoods 5. Delivering value for money services by getting it right first time. 5 community priorities Children living in poverty Population There are 229,720 people living in London Borough of Camden. Education and skills 13% of people have no qualifications in London Borough of Camden compared with 22% across England. Source: HM Revenue and Customs, Department for Work and Pensions. Population: Ethnicity Vulnerable groups 29% of children are living in poverty in London Borough of Camden compared with 19% across England. Crime and safety The overall crime rate is higher than the average across England. According to the HACT Community Insights Tool.

6 Wates Living Space Reshaping Tomorrow Project Review Define Integrate Partner Measure 7 Delivering on our promises We focus on the environmental and social issues where we can make a real difference and where we can strengthen our relationships with our customers, supply chain partners and the local community. Our team is really proud of the added value we have delivered on this project, including: Valuing the community Providing training and employment opportunities for local people through Building Futures, apprenticeships and using local suppliers. Giving back to the local community through delivering community projects including Wates Community Day at the Covent Garden Community Centre and volunteering at the Global Generation Skip Yard project in St Pancras. Employment and training 12 130 1331 118,128 Key Highlights Local people have been trained or employed on this project. Training / employment weeks have been created for local people. Hours have been invested in supporting these people by Wates staff. Is the value of our investment into training local people. Supporting the local economy over Has been invested into London-based 4,600 social enterprise, Tarem Services this year to date. Investing in the community 415 22,455 Hours have been invested into volunteering in the community by Wates staff. Has been invested into local charities / community causes. Community Day Wates operatives volunteering at the Covent Garden Community Centre for Wates Community Day. The Wates team The team from Wates supporting the programme in Camden. Wates The candidates from proudly posing with thier certificates.

8 Wates Living Space Reshaping Tomorrow Project Project Impact Review Report Define Integrate Partner Measure 9 Valuing the community We aim to be the sector of choice for the next generation, inspiring young people and breaking down the barriers to employment. During this project we invested in programmes to educate and provide opportunities for local people, leave a legacy in the community and support the local economy. Employment and training Apprenticeships / trainees During this contract, we worked with social enterprise and Apprenticeship Training Agency K10 along with the King s Cross Construction Skills Centre to recruit local candidates for the apprenticeships. Over the last year we have taken on one carpentry trainee and one plumbing apprentice. Our plumbing apprentice, Mohammed is due to complete his apprenticeship shortly and will be taken on by Wates as a full-time plumber. I am really excited to start my traineeship with Wates. I am looking forward to learning new skills and starting my careers as a carpenter. Cameron Edwards, Wates Trainee Carpenter. Wates Trainee Cameron Edwards speaking to a former Wates Trainee about the Carpentry Traineeship. I have really enjoyed completing my plumbing apprenticeship and have learnt a lot working on the Camden contract. I am now looking forward to starting my career with Wates as a full time plumber. Mohammed Musa, Plumbing Apprentice. Wates Apprentice Wates Plumbing Apprentice Mohamed Mussa Cameron Edwards receiving his certificate from the Wates course. Employment and training partners Wates worked with K10 and the King s Cross Construction Skills Centre to recruit local people to work on the contract.

10 Wates Living Space Reshaping Tomorrow Project Review Define Integrate Partner Measure 11 Valuing the community To help support long-term unemployed adults back into work, Wates set up its programme in 2005. The two week QCF accredited training programme provides soft skills and practical training as well as a valuable insight into the construction industry. The programme was rolled out in Camden in July 2015, where ten over 19s were offered a place on the course. The candidates, who had been struggling to get into work, were recruited and hosted by the King s Cross Construction Skills Centre during the two week programme. The training programme forms part of Wates commitment to ensuring that its development work in Camden brings with it a boost to local employment and training. Candidates were given the opportunity to learn a variety of practical skills through trade taster sessions in carpentry, tiling and plumbing. Employability skills sessions were also provided, enabling candidates to practice their interview techniques and work on their CVs. I found the course really exhilarating. It was fun to work with the team and learn new skills. I am now hoping to work for Wates as a carpenter trainee. Cameron Edwards, candidate. The team from the Camden course. On the final day of the programme in Camden participants carried out painting and decorating works at local community project, Global Generation Skip Yard in King s Cross. A candidate admiring all his hard work. Eight candidates completed the course and were rewarded for their efforts with a Level 1 NCFE Occupational Studies for the Workplace Certificate and an Asbestos Awareness certificate. All candidates will also be given the opportunity to sit their CSCS test, which will enable them to work on construction sites. 10 candidates were given 1 a place on the course. 5 candidates have gone into 1 further training with the CITB. 1 candidate has been taken on by Wates as a Trainee Carpenter. candidate went straight into full time employment with a local contractor. candidate has been offered work experience with Wates. A candidate hard at work completing his community project. A candidate putting his painting skills into practice.

12 Wates Living Space Reshaping Tomorrow Project Review Define Integrate Partner Measure 13 Valuing the community Supporting the local economy Wates is committed to responsible sourcing of our supply chain and materials to ensure we are using a local workforce where possible and stimulating the local economy. Supporting local SMEs To help source local suppliers, Wates attended the Camden Key Suppliers event to network with local businesses that could provide services on the contract. During the event, the team spoke with a range of small businesses and following the event, they are currently in discussion with AA Plumbing and a local site cleaning and clearance company. Trading with social enterprises Trading with social enterprises is a key priority for Wates and we aim to trade 20m with the sector by 2020 and to work with at least one social enterprise on every contract. Wates is working with social enterprise, K10 on this project to recruit and manage the apprenticeships. We also employ Tarem Services, a social enterprise cleaning company based in London, on the Camden contract. We have been greatly encouraged by the enthusiasm demonstrated by Wates to work with social enterprises. Since July 2014 we have been awarded several contracts by Wates, one of which is to deliver a residential clearance and environmental cleaning service in the London Borough of Camden. Torquil Allen, Business Development Director, Tarem Services. Employing a local workforce Wates is committed to employing a local workforce wherever possible. It is estimated that over 80% of the contract team working on the Camden project are from the London area, with both the Trainee Carpenter and Plumbing apprentice coming directly from the borough of Camden. Camden Key Suppliers event Wates attended the event to meet local suppliers and give them more information on the business. Trading with social enterprises Wates is trading with social enterprise, K10 on the Camden contract to help manage the apprentices. Trading with social enterprises Wates is trading with London-based social enterprise, Tarem Services to provide site cleaning on the contract. Camden Key Suppliers event Members of the Wates team signing up local suppliers at the Wates stand.

14 Wates Living Space Reshaping Tomorrow Project Review Define Integrate Partner 15 Measure Valuing the community Investing in the community Community Day In May 2015, Wates celebrated its tenth year of Community Day, a day where employees across the country volunteer at local community projects. Wates Living Space carried out its annual Community Day at the Covent Garden Community Centre. Working together with C4 Camden Community Centres Consortium, the team assessed the needs of the local community centres to decide which one Wates could best support. The team of Wates operatives volunteered at the Covent Garden Community centre to help give something back to the local community and spent the day painting the community hall entrance and refreshing and brightening up the corridor. The project also received 500 funding from Wates Giving, the charitable arm of the Wates Group. Lend a Hand Wates volunteer at comm unity project, Global Generation Skip Ya rd. Lend a Hand Volunteering programme Wates encourages all employees to give something back to their communities. It set up its volunteering scheme, Lend a Hand to allow all employees to take 2 paid days off per year to volunteer during work time. The Wates team at Camden have used their hours to volunteer at Global Generation Skip Yard in St Pancras, carrying out welding work to fix their external metal staircase to enable staff to access their office building. Resident Engagement Week. meeting over 150 local residents s day n fu the d de en att tes Wa Before After It was really nice to meet the team from Wates at the Skip Garden. We really appreciate the in-put of all the team in supporting the project. Jane Riddiford, Executive Director, Global Generation Skip Yard. Camden Resident Engagement Week In partnership with Camden Council and other local businesses, Wates took part in a series of fun days at six estates in Camden as part of the Camden Resident Engagement Week. Over 150 residents attended the events which included interactive activities, stalls on careers advice and the chance to give feedback and raise concerns / report repairs. Community Day Before and after shots St Pancras Way Community Hall The Wates team carried out the internal and external refurbishment works including fitting a new roof, a new kitchen, damp proofing and structural work to the St Pancras Way Community Hall, which had been in a poor state of repair and was underused due to damp and dilapidated internal areas. The hall was officially re-opened by the TRA Chairman Craig Duncan, with over 60 local residents attending the opening event to celebrate the new centre. of Dragon Hall Co mmunity Centre. unity Hall St Pancras Way Comm opening of the Wates celebrate the new centre.

16 Wates Living Space Reshaping Tomorrow Project Review Define Integrate Partner Measure 17 Working in partnership Working in partnership across public, private and third sector presents fantastic opportunities to create social value, as well as savings, service improvements and better outcomes. A key thread of Wates approach is to work with local partners to ensure we build on existing initiatives and create long term sustainable change. Our partnerships in Camden During our contract in Camden we worked with a range of organisations to create lasting social value in the community including: Partner K10 King s Cross Construction Skills Centre Ixion Holdings Camden Council Global Generation Skip Yard C4 Camden Community Centres Consortium Tarem Services Relationship Supported and managed the recruitment of apprentices. Worked together to source candidates for Camden. Managed and delivered the Camden programme. Worked in partnership to identify opportunities to make a difference in the local community. Volunteered at their urban food growing garden project in King s Cross. Worked in partnership to identify a suitable project for Wates Community Day. Supported the social enterprise by employing them as site cleaners on the contract. We have been greatly encouraged by the enthusiasm demonstrated by Wates to work with social enterprises. Since July 2014 we have been awarded several contracts by Wates, one of which is to deliver a residential clearance and environmental cleaning service in the London Borough of Camden. We have developed a great working relationship with Martin Wright (Wates Operations Director) and his team, and have been able to quickly establish how best to work together in order to deliver a service which meets with the approval of Camden Council. In Wates giving us the opportunity to partner with them, it has helped us to secure other opportunities, and therefore increase the level of social benefits that we deliver on the back of our service. Torquil Allen, Business Development Director, Tarem Services Meeting the learners from training programmes like helps remind us what Ixion s primary vision is: Transform people s lives through skills, employment, enterprise and innovation, for growth. Ixion Holdings Wates have been working with K10 over the last three years. We are been very impressed with the commitment that Wates have made in terms of apprenticeships. Tom Storey, Director, K10 Thanks for all your hard work it was wonderful to have you with us. We really appreciate the input of your team. Jane Riddiford, Executive Director, Global Generation Skip Yard

18 Wates Living Space Reshaping Tomorrow Project Project Impact Review Report Define Integrate Partner Measure 19 Measuring our impact Measuring social value can be a combination of the outcomes delivered and the stories from those who have been affected by the programmes delivered. It demonstrates the return on the investment you are making from improving homes through to the employment initiatives or relationships established with social enterprises to help those marginalised from the workplace. In Wates, we use a range of methods to assess the social value of the programmes we deliver ranging from interviews with delegates through to a more robust form of social return on investment calculations. The following pages bring together the impact we have made across this project. 145,236 worth of economic, environmental and social value has been generated on this project. 12 local people have been trained or employed on this project. 130 training / employment weeks have been created for local people. 1331 hours have been invested in supporting these people by Wates staff. 10 local people were given a place on the programme. 118,128 is the value of our investment into training local people. 415 hours have been invested into volunteering in the community by Wates staff. 22,455 has been invested into local charities / community causes. 4,653 has been invested into social enterprises on this project to date. Following Wates refurbishment of the St Pancras Way Community Hall, TRA Chairman Craig Duncan, said: This is now a flagship community centre and one that will enjoy much more use with new groups and interest from the estate. I found the course really exhilarating. It was fun to work with the team and learn new skills. I am now hoping to work for Wates as a carpenter trainee. Cameron Edwards, candidate and now a Wates Trainee Carpenter Cameron Edwards In Wates giving us the opportunity to partner with them, it has helped us to secure other opportunities, and therefore increase the level of social benefits that we deliver on the back of our service. Torquil Allen, Business Development Director, Tarem Services I really enjoyed taking part in the course. I found it really rewarding to get back into a work environment and learn new construction skills. I am now hoping to secure a job as a roofer. Ben Norman, candidate Ben Norman Mohammed Musa I have really enjoyed completing my plumbing apprenticeship and have learnt a lot working on the Camden contract. I am now looking forward to starting my career with Wates as a full time plumber. Mohammed Musa, Plumbing Apprentice

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