SAP Best Practices for Insurance Baseline Overview

SAP Best Practices for Insurance Baseline Overview

SAP Best Practices for Insurance Back- Middle- and Front Office Functions User interface Advanced Tools Service Sales Claims Marketing Premiums Commissions Product Incentives Policy Cash Accounting Underwriting Governance Financials Assets Analyze Risk & Compliance Fraud Control Report Metrics & KPIs Integration Seamless Extension 2

SAP Best Practices for Insurance Back- Middle- and Front Office Packages Fiori Predictive Analysis 10 Baseline (this package) 11 Business Partner 81 82 21 Incentive and Commissions Management 32 31 21 22 Financial Assets Management 23 Reinsurance 31 Premiums Receivable 51 52 32 Claims Payable 41 Product and Quotation Management 51 Product and Policy Management (SAP) 53 10 11 52 Product and Policy Management (MSG) 61 Claims Management 61 71 41 91 92 22 23 98 HANA Live 93 71 Fraud Management 81 CRM OnDemand Campaign 82 CRM OnDemand Lead Generation 91 BPC Allocations and Reporting 92 BPC Planning and Reporting 93 Insurance Analyzer 98 Analytics and KPIs 3

SAP Best Practices for Insurance Baseline Accounting Enablement for Insurance Operations 10 4

Business Drivers and Effect on Operations Business Drivers Accounting support for multiple financial reporting standards, industries, currencies, and languages Improve compliance and risk management Reduce operating expenses of finance department Reduce time to close books Reduce audit cost Effect on Operations Seamless integration of front- and back-office processes and systems The organization facilitates settlement by enabling real-time access to accounting and payments systems Finance organizations can centralize billing and collections Payment handling is more accurate and credit control is optimized. Finance organizations can further leverage the solution Lower transactional costs Dramatically improve accuracy, reconciliation and closing time. 5

SAP Best Practices for Insurance Baseline Central Role in Core Insurance Operations Scenario ID Scenario Description 1021 G/L Posting 1022 G/L Posting w/ Spreadsheet 1023 Period-End Closing (Central) 1024 Year-End Closing (Central) 1026 Asset Acquisition Direct Capitalization 1027 Asset Acquisition w/ AuC 1028 Asset Retirement with/without Revenue 1032 Manual A/P Invoice 6

Technical Baseline Integrated Design 7

Architected for Cloud and On-Premise Use Public Internet Access Customer 1 Hosting Partner Administrative Jump Hosts Cloud #1 Shared Administrative Infrastructure Network Management #... #2 Customer 2 Customer 8

Global Design Local Deployment Office of CEO I010 Multi LoB for US CEO direct reports Shared Services US Singapore Netherlands P&C (1000) Life (2000) Health (3000) Local US (Shared Services - 1000) P&C (1600) Life (2600) Locals (Singapore) P&C (1400) Life (2400) Locals (Netherlands) Sales Sales Sales Corporate Accounting Sales Sales Accounting Sales Sales Accounting Marketing Marketing Marketing IT Marketing Marketing IT Marketing Marketing IT Underwriting Underwriting Underwriting HR Underwriting Underwriting HR Underwriting Underwriting HR Claims Claims Claims Legal Claims Claims Legal Claims Claims Legal Billing Billing Billing Investments Billing Billing Investments Billing Billing Investments Actuary Actuary Actuary 9

Functional Scope In Scope General Ledger Accounts Payable Sub-Ledger Accounts Receivable Sub-Ledger Bank Accounting Out of Scope ECC Materials Management and Purchasing ECC Human Capital Management ECC Profitability Analysis Fixed Asset Management Cost Center Accounting Internal Order Accounting Profit Center Accounting 10

Baseline Business Process Scope Functional Processes Master Data Processes Process ID Description 1021 G/L Posting 1022 G/L Posting w/ Spreadsheet 1023 Period-End Closing (Central) 1024 Year-End Closing (Central) 1026 Asset Acquisition Direct Capitalization 1027 Asset Acquisition w/ AuC 1028 Asset Retirement with/without Revenue 1032 Manual A/P Invoice 1033 A/P Outgoing Payment 1034 Customer Statement 1035 A/R Incoming Payment 1036 Manual A/R Invoice 1037 Costs Allocation (Distribution) Process ID Description 1001 Maintain Asset Master 1002 Maintain Internal Order (Capital Expense) 1003 Maintain Coding Block Entries 1004 Maintain Cost Center and Cost Center Group 1005 Maintain Cost Element and Cost Element Group 1006 Maintain Customer Master 1007 Maintain G/L Account and Account Group 1008 Maintain Internal Order (Ordinary Expense) 1011 Maintain Profit Center and Profit Center Group 1012 Vendor Master 1013 Maintain Allocation Cycle (Distribution) 11

Software Scope Baseline HANA 1.0 SP7 Rev. 74 Solution Manager 7.1 on HANA ERP 6.07 SP4 with Insurance and SAP SFINANCIALS (sfin) SAP HANA Live for Business Suite 1.0 SP6 Optional BPC 10.1 SP2 on HANA BW Content 7.57 SAP Fiori BOBJ Enterprise 4.1 SP3 SAP NetWeaver Portal 7.4 with Adobe Document System [ADS] 12

Business Optimization Guidance: Configuration Requirement Solution Business Optimization Guidance Flexible Enterprise Structuring Organizational Structure Company Codes, Segments, Profit Centers, Functional Areas, Cost Centers International Compliance Multi-Currency Support Multiple Accounting Principles [AP] Currencies Ledgers-Based Design (Primary AP (US GAAP or IFRS), Local GAAP, Local STAT, Group AP) Group-, Local- and Transactional currencies Industry Specific Dimensions Accident /Claim Year (4-digits), Risk Location (country -3 digits), Risk Location State (3- digits), Line of Business (6 digits) Financial Control Accounting Central Operational Chart of Accounts with a Common Controlling Area Currency 13

Business Optimization Guidance: Master Data FI Document Number Ranges Range Numbers in Range Notes 01 9110000000-9119999999 GL Documents incl. Assets Postings 03 9130000000-9139999999 Depreciation Postings 14 9340000000-9349999999 Customer Payments 15 9450000000-9459999999 Vendor Payments 16 9360000000-9369999999 Customer Documents incl. Credit Memos 17 9470000000-9479999999 Vendor Documents incl. Credit Memos 18 9380000000-9389999999 Customer Invoice 19 9490000000-9499999999 Vendor Invoice 90 9190000000-9190999999 Ledger Z2 for Fixed asset re-class depreciation 91 9191000000-9191999999 Ledger Z2 for Fixed asset re-class 14

Business Optimization Guidance: Processes Diagram shows roles, events, process steps, and correspondence and forms Process steps are interactive and linked with SAP transactions Provided help contains customer data 15

Baseline Porting Strategy Customer s Cloud / On-Premise Systems Cloud / On-Premise Install 5 6 ERP DEV 9 10 ERP QA 000 Default Client 100 Initial Configuration 2 000 Default Client 100 Customizing 000 Default Client 11 8 100 Customizing 12 1 300 Customer Config and Data 4 3 7 200 Sandbox 300 Data Conversion Delta IMPORTANT! Delta includes: Transports Manual customizing as required, such as framework, EDI, correspondence and documentation, master data, etc. If activating additional SWF5 make sure client-dependent customizing from business functions, if any, is imported as well 200 QA Testing * ) 300 Data Conversion QA Testing includes: Frozen Customizing Data Conversion Cutover Users Authorizations Process Integration Performance 1 Install Baseline in Client 300. Copy to Client 100 using CUSTOMIZING_ONLY profile 5 Project Team acquires On-Premise/HEC DEV system as per Project requirements 9 Optional: Project Team installs Development system using the tested Sandbox (System Copy) 2 Project Team are given access to Client 100 for reference only 6 Project Team installs the initial configuration as per Build Procedure (Client 100) 10 Project Basis deletes all DEV clients except SAP reference (000, 001, 066) and Client 100 3 Project Team extends master data and customizing for blueprinting activities 7 Project Team imports Delta transports into DEV Client 100 to sync as per blueprint status 11 Project Basis sets up the Transport Path to QA Client 100 and optionally to other clients 4 Project Team confirms blueprint and records Delta transport sequence for new build 8 Optionally, Project Basis may create additional clients with SAP_ALL profile 12 Optionally, Project Basis may create additional clients 16

Advanced Correspondence and Forms SAP Enterprise Portal with NetWeaver Adobe Document Services 25

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