Time to Move Away From Fragmented IT Management Click to edit Master title style
ManageEngine At a Glance Established in 2002 as part of privately held Zoho Corporation ZOHO Corp 750 employees, R&D in India & Global presence More than 70K customers worldwide spanning Global Enterprise, SMB & online business Continuous R&D to bring in new technologies and best practices to Enterprise IT Management WebNMS OEM / Telecom Business. World #1 in EMS frameworks ManageEngine 70,000+ customers Strong Product line Marquee customers ZOHO Innovating for the future Web 2.0 Leader Award-winning Enterprise IT Management portfolio with more than 20 purpose-built products 2
ManageEngine Delivers No-Frills Enterprise IT Solutions ManageEngine challenges the status quo Alternative to complex, expensive IT management products No-frills Enterprise IT Management Driven by R&D and world-class software development 100% focused on the technology drivers & business imperatives of our customers Award-winning product portfolio & best-in-class functionality Over 20 products including IT360 for Integrated IT Management Proven business value & technical excellence 3
ManageEngine Customers Business-focused IT Organizations Around the World More than 70,000 customers of every size and type Serving companies in more than 200 countries that rely on complex, multivendor, virtualized & cloud IT Three out of every five Fortune 500 companies are ManageEngine customers! 4
ManageEngine s Technology Portfolio Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security OnDemand Network Monitoring Server Monitoring Desktop Management Helpdesk Active Directory Windows Event Logs Vulnerability Analysis Help Desk solution Netflow Analysis Application Performance Monitoring Asset Management ITIL Servicedesk SQL Server Syslog Management Patch Management Network Config Mgmt End User Experience Mobile Device Management Software License Tracking Exchange Server Firewall Log Analyzer Password Management Application performance management Unified IT Management: Single solution to Manage IT as One
ManageEngine Solutions for IT Management 20x20 IT Vision Network Management Cloud & Virtualization IT Help Desk & Windows Management Integrated IT Management Real- Time IT On Demand Server & Application Management Social & Collaboration Mobile Log Analysis & Security Management
Fragmented IT Management Concentrates on a single problem Lack of end-to-end service visibility Reactive IT department Lack of management ownership Growing total cost of ownership figure Inaccurate capacity planning 7
Silo ed IT Management Challenge: Need a single pane of glass for monitoring IT assets and key business processes 8
ManageEngine s Unified IT vision Comprehensive visibility to end to end IT services Resilient architecture for enterprise environment Manage IT as One End-to-End visibility to Availability and Performance Data Necessary reporting to make accurate decisions 9
The Evolution of Modern IT Management 10
IT360 As Operations Bridge : Break IT Silos Operations Bridge Physical location where IT Services and IT Infrastructure are monitored and managed." Using IT360 as the Operations Bridge All actionable IT events and Incidents are logged in IT360 Service Desk Visibility for Service Desk & NOC Teams for faster resolution 11
ManageEngine s Approach to Unified IT Management Business Views ITIL Service Desk Applications Infrastructure Business Dashboards SLA Management Trend Analysis & Reports Incident Management Problem Management Change Management Other processes Application Performance End-user Experience Synthetic Transactions Application insights using APDEX scores Network, Servers, Database, Storage, Middleware Fault, Performance, Capacity Physical / Virtual Pvt Datacenter / Public Cloud Mobile device management 12
Unified IT Management Portal Unified views of IT Operations (Network, Servers, Applications, Database) Integration between IT Operations and IT Service Management Business Service Views Proactive Monitoring & Reporting Real-time alerting and Flexible Reporting Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability Ease of Use and Faster Learning curve 13
Integrated WAN Traffic Analysis Performance IPAM & Switch port mapping Network Monitoring Systems Management (DB, Servers, Applications, Middleware, Storage Devices Availability / Performance/ Capacity Management Cloud application and virtualized environment management, with support for VMware & Hyper-V ) Automated Incident Event Management Service catalog Project management ITIL ServiceDesk & CMDB End User Experience Management SLA Management Web / J2EE Transactions, SOA APM insight with Apdex scores 14
IT360- Monitoring Capabilities Mobile Device Management Patch management Desktop management Software deployments System tools 15
Few New Additions IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include: Unified discovery engine Enterprise search IPAM and Switch port mapping Project management APM insight with Apdex scores "The best part is the integration of monitoring and help desk. This allows us to manage IT assets and monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my team a clearer visibility, but something I have noticed very lately is the power of centralized alarm configuration with root cause analysis, that has become the most important feature for us and has made us proactive. Mr. Marsorry Ickua, Director, IT, Bank of Namibia 16
Few Screenshots We have a huge infrastructure spread across several locations. Being able to capture all of our systems automatically rather than relying on an import of a CSV file will greatly ease the administrative overhead. Our company is growing through acquisition, so the auto-discovery feature will greatly streamline adding all of the devices of the new companies we are adding. Jason Beckett, Enterprise system administrator at Prime Healthcare Services on IT360 17
Enterprise Search A Google like interface to search keywords from IT360 and other third party Application s databases without a need of SQL expertise 18
Project Management Manage projects real time with inbuilt project management module. 19
IT360 As a Single Pane of Glass Across IT Automatic Incident logging Visibility into impact on business service Pin-points root cause Brings collaboration at work with better accountability and visibility Right Person works on the problem 20
USP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions. Devesh Surana, Vice President, IT, National Commodities Exchange 21
ManageEngine IT360 Editions IT360 Professional: For Small and Medium enterprises with IT infrastructure concentrated at a single location or locations that are VPN connected IT360 Enterprise: For Medium and Large enterprises with geographically distributed IT infrastructure. The probe-central architecture enables scalability and failover configuration ensures high availability at sites IT360 MSP: For Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7 22
Awards & Recognitions Infotech research recognizes IT360 as the best bang for the buck, when compared to other vendors in the market IT360 s Application Performance Management framework has been listed in Gartner s Magic Quadrant multiple times. IT360 s ITSM module has been listed in Gartner s Magic Quadrant for ITSSM solution in 2013. IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure. Mr. Jim Garvey, Head IT Operations, RME Global, Australia 23
The Roadmap Ahead Strengthening the DCIM story by adding: Network configuration and change management module IT workload automation Passive device monitoring using M2M technology 24
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