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more profit more sales...more business training program Business Process Management Requirements Management Business Analysis Project Management Risk Management Individual & Inhouse Trainings 14 Professional Trainings in English and German Endorsed Education Provider TM Contact : Phone +49 2404 91391-0

Sucess and Satisfaction on your Job Lead your projects with sucess Professional masventa Trainings Editorial Index Dear customers, Are you interested in Requirements Management, Requirements Engineering or Business Analysis? Are you involved in IT projects as a Project Manager, System Analyst, Developer or Test Specialist? Are you responsible for establishing an organization for a Project Management Office (PMO) or Business Analysis Center of Excellence (BACoE)? Our course portfolio specifically addresses these challenges of Business Analysis and Project Management on an expert level, delivering state-of-the-art Know-How and best practices. We are convinced that for your professional career, only the best should be considered. Certainly, there are many courses and regionally valid certificates, achievable with not much effort. But in the global world of today only international certificates are well accepted, at least they are more valued than national ones. In the light of this, responsible manager in IT, Business and HR should carefully decide for the appropriate methodology regarding Business Analysis and Project Management. In masventa, we do not compromise and have consequently specialized ourselves in teaching according to the two leading standards, the BABOK Guide by the International Institute of Business Analysis and the PMBOK by the Project Management Institute. We support individuals and companies with methodology-aligned and endorsed courses to prepare for the exams and surely achieve the CCBA / CBAP and/or PMP certifications. Our Business Analysis Curriculum allows the combination of individual education plans, satisfying most of the training s needs comprehensively. And if there are special requirements, masventa is a competent partner to develop courses and programs individually tailored for your organization. Ultimately, a professional education proved through well-known certificates provides significant competitive advantage on many levels, whether for individual contractors, for consultancy firms, or in tenders for new projects. only works with very experienced, certified trainers who are themselves actively engaged in various industry projects as Business Analysts or Project Managers. This ensures a strong practical relevance - what has been learned can be implemented immediately and leads to noticeable improvements and cost savings in your projects. As a matter of fact, more than 50% of all IT projects suffer from weak or insufficient requirements and poor communication. masventa is a specialist in integration of the two key disciplines Business Analysis and Project Management and helps your organization to identify the areas where education and/or engagement of masventa s experts leads to improvements. Site Editorial, Index 2 We lead you through our offerings 3 BA CURRICULUM PM CM Business Analysis Getting Started 4 Business Analysis Fundamentals 5 CCBA / CBAP Exam Preparation 6 Planning and Managing Requirements 7 Eliciting and Writing Good Business Requirements 8 Requirements Modeling 9 Business Process Management and Modeling 10 Enterprise Analysis for IT-Business Analysts 11 Facilitation Skills for Project Manager and Business Analysts 12 PMP Exam Preparation 13 Applied Project Management and Business Analysis to effectively improve CRM 14 Our trainer 15 Do not accept average quality in professional training demand the best from masventa, the experts for Business Analysis and Project Management. Dipl.-Ing. Rainer Wendt, CBAP, PMP Director and Owner von-blanckart-str. 9, Germany-52477 Alsdorf Registration, Organization, Content 2

We lead you through our offerings Experienced Professionals convey their Know-How Professional masventa Trainings Career-goals and Courses Junior BA Business Analyst... wants to learn about standards in Business Analysis to develop her professional experiences.... works as Business or System Analyst and wants to improve his knowledge in special areas. CCBA /CBAP candidate... works as Business Analyst for years and wants to get a certificate to prove her qualifications. Business Analysis Getting Started Project Manager... has a lot of experience and wants to improve his Know-How in special areas of expertise. ( ) Business Analysis Fundamentals CCBA /CBAP Exam Preparation Planning and Managing Requirements ( ) Eliciting and Writing Good Business Requirements Requirements Modeling Business Process Management and Modeling ( ) Enterprise Analysis for IT-Business Analysts Facilitation Skills for PM & BA PMP Exam Preparation More PM-Courses ( ) For more courses concerning Project Management refer to our Homepage: http://www.masventa.eu/en/services/trainings Applied PM & BA to effectively improve CRM Booking Location and Hotel booking Details After signing in you will receive a confirmation and an invoice. Some courses include the BABOK Guide, which will be sent to you after the payment has been received. A limited contingent of rooms is reserved in the hotels. Please contact the hotel and refer to the booked course. For detailed information concerning the hotel please refer to your confirmation. Do not hesitate to contact us for help. Our courses last from 9.00 a.m. to 5.00 p.m. Following breaks are included: one coffee break in the morning, lunch, one coffee break in the afternoon. Each participant gets the materials in a handout-map with the complete content of a course. von-blanckart-str. 9, Germany-52477 Alsdorf Phone +49 2404 91391 0 Fax +49 2404 91391 31 3

Business Analysis Getting Started An Entrance into the World of Business Analysis Why Business Analysis? Business Analysis comprises Requirements Engineering and more. But what exactly distinguishes Business Analysis from traditional Requirements Engineering and who in the project team is responsible for this? This Getting Started course generally handles the question about the meaning of Business Analysis in a project. As a large percentage of projects still fail due to insufficient or misunderstood requirements, Business Analysis is gaining more and more attention. By carefully considering Stakeholder needs and expectations, Business Analysis goes far beyond Requirements Engineering, to mention only one of the topics which make the difference. By working on case studies, the participants will be shown structured approaches. Using the results, the students can discover the necessary requirements, prioritize and validate them. This is very important because primarily those requirements which are related to Business needs should be brought to realization. Business Analyse The term Business Analysis can be understood in various ways, similar to Project Management. The International Institute of Business Analysis (IIBA) in Toronto, Canada, defines Business Analysis as a collection of approaches and techniques to understand the structure and the rules within an organization as well as its employees and then to suggest solutions in order to help the organization. Solutions do not automatically lead to IT- Solutions; however, nowadays nearly every large improvement is only possible because of IT or is at least supported by it. Potential These days, there are many organizations with effective project management systems. However, Business Analysis is not that far developed. This means that Requirements Management is mostly done by employees or the Project Manager themselves. There is large room for improvement as weaknesses always damage projects and maybe even stop them from being From The Guide to Business Analysis Body of Knowledge Business Analysis Planning and Monitoring Elicitation Requirements Management and Communication Enterprise Analysis Requirements Analysis Solution Assessment and Validation Getting Started with effective. It is quite obvious that a project cannot be successful if the needs are not understood properly and the problems are not solved. The process of learning only by mistakes takes too long and is too expensive to be useful in the business landscape of the 21st century. Content Participants will be shown how to deal with Requirements Specifications and Solution Concepts and will work on appropriate case studies. They will also learn the importance of distinguishing between what and how. We also concentrate on stakeholder management and dealing with ongoing changes or upgrades, so called moving targets. - Business Analysis Fundamentals - CCBA / CBAP Exam Preparation - Planning and Managing Requirements - Eliciting and Writing Good Business Require ts - Requirements Modeling - Business Process Management and Modeling - Enterprise Analysis for IT-Business Analysts - Facilitation Skills for Project Manager and Business Analysts - Project Management Fundamentals - PMP Exam Preparation - Risk Management in IT-Projects - Applied Project Management and Business Analysis to effectively introduce CRM Document good Requirements; clear, precise and complete Use simple templates to capture different kinds of requirements Use models to effectively work out requirements, to analyse, document and trace requirements until they can be packaged and communicated to Business in order to get an approval Leverage the Project success with requirements which satisfy the Business Need Reduce re-work on requirements by ensuring to initially get the right requirements Reduce gaps of understanding by continuously verifying and validating requirements This course is specially catered to beginners of Business Analysis and Requirements Engineering. By working on case studies, the participants will be shown structured approaches. Using the results, the students can discover the necessary requirements, phrase and validate them. Most Business Analysts and people dealing with Requirements Engineering come from the IT area. Business Analysis is often used within an IT project. TR-BA-001 Basic 1 Day 7 PDUs, 7 CDUs, 0.7 CEUs Euro 640,- p.p. plus 19% VAT Please contact us personally. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-001 4

Business Analysis Fundamentals In-depth Course for Business Analysis according to BABOK Guide Business Analysis according to BABOK Guide The Fundamentals course is ideal for everyone who -&#$.$ wants to become familiar with commonly accepted methods of Business Analysis including Requirements Engineering. Usually, the participants of this course are actively involved in tasks depending on this topic within their job. Ideally, this course can be done after having participated in the Getting Started course; however, interested persons with some experience in Requirements Engineering may take this course without finishing the Getting Started course before. The training course is based on A Guide to the Business Analysis Body of Knowledge (BABOK Guide), a 270-paged definitive book that summarizes the general knowledge of Business Analysis.!"#$! /)*$+# Participants will receive their own copy of the book in advance. Principles Basic Principles of Business Analysis Define Business Need Classical Requirements Engineering and Assess Capability Gaps Business Analysis Determine Solution Approach Tasks performed by Business Analysts Define Solution Scope and Business Case What makes a Business Analyst successful? %&'## Prepare for Elicitation Plan Business Analysis Approach Conduct Stakeholder Analysis Plan +#",++'# ()*$+#! Business Analysis Activities, Plan BA Communication, Plan Requirements Management Process Manage Business Analysis Performance Conduct Elicitation Activity Document and confirm Elicitation Results Manage Solution Scope & Requirements Manage Requirements Traceability Maintain Requirements for Re-use Prepare Requirements Package Communicate Requirements BABOK Guide Business Analysis Planning and Monitoring Requirements Elicitation Requirements Management and Communication Enterprise Analysis Requirements Analysis Solution Assessment and Validation PMBOK Guide Project Integration Management Project Scope Management Project Time Management Project Risk Management Project Communication Management 2# 01#+#" Prioritize Requirements Organize Requirements Specify and Model Requirements Define Assumptions and Constraints Verify Requirements Validate Requirements Assess Proposed Solution Allocate Requirements Assess Organizational Readiness Define Transition Requirements Validate Solution Evaluate Solution Performance - Business Analysis Getting Started - CCBA Exam Preparation - CBAP Exam Preparation - Facilitation Skills for Project Manager and Business Analysts - Project Management Fundamentals Professional Training with During the course a case study will be discussed in small working groups to instantly apply the tools and techniques. Through roles and responsibilities the participants are able to experience how to do Business Analysis. Everybody should be prepared to actively contribute and collaborate in order to achieve the high learning results. All students get valuable masventa materials. Document good Requirements; clear, precise and complete Use simple templates to capture different kinds of requirements Use models to effectively work out requirements, to analyse, document and trace requirements until they can be packaged and communicated to Business in order to get an approval Leverage the Project success with requirements which satisfy the Business Need Reduce re-work on requirements by ensuring to initially get the right requirements Reduce gaps of understanding by continuously verifying and validating requirements People who have already worked in different project roles, without having participated in a formal Business Analysis course. People who are working in Business or IT and who are responsible for Business Analysis. This course is as well recommended to more experienced Business Analysts and Project Managers who are looking to a more formal and broadly accepted BA approach. TR-BA-002 Basic 3 Days 24 PDUs, 24 CDUs, 24 PD h 1.680,- p.p. plus 19% VAT Please contact us personally Current Dates on our Homepage: http://www.masventa.eu/en/services/schulungen/tr-ba-002/ 5

CCBA / CBAP Exam Preparation Best exam preparation by certified s... that you are ready for the CCBA or the CBAP exam and increase your odds of passing it on the first try? This comprehensive workshop will prepare you for the CCBA and the CBAP and help you make the most of the limited study time you have. The course was designed, created, and is taught by CBAPs to help others focus on the critical areas to study and to provide insights into the exam. It is current with the framework of knowledge outlined by the Business Analysis Body of Knowledge (BABOK Guide) version 2.0 and includes over 900 for CBAP exam to make you ready and know what to expect come test time. Additionally, you ll learn test-taking tips and strategies, along with other practice exercises to reinforce the material. What you ll receive Modules A personal copy of the BABOK Guide, which will be sent to you after payment has been received. It is recommended to read the BABOK Guide in advance. In the course, a comprehensive 400+ page preparation study guide loaded with key terms, tips, and techniques to help you prepare for the CBAP exam. Free 90-day subscription to our online CCBA / CBAP study exam simulator (with over 900 randomized questions and detailed answer explanations). 150-question take home exam simulation with detailed answer explanations, combined with the online study exam provides a focused continuing learning experience. Daily exams with realistic practice questions and answer explanations. Class discussions that dissect practice ques tions to learn how to analyze and answer them. Module 1 - Introduction the certifications Overview certification process, pre-conditions and tips for the application Module 2 - The BABOK Guide Framework Module 3 - Business Analysis Planning And Monitoring Module 4 - Requirements Elicitation Module 5 - Requirements Management and Communication Module 6 - Enterprise Analysis Module 7 - Requirements Analysis Module 8 - Solution Assessment and Validation Module 9 - Module 10 - Strategies for the exam What you should expect The exam process: - Tips for learning and passing the exam - Develop your own, personal preparation strategy - Discuss the strategies for preparation and exam simulation at home and online - Re-certification To assimilate the vast amount of information needed to pass the exam, there is a mixture of lecture, discussion, exercises and several practice exams in the course. Be prepared to answer practice tests to simulate the exam, with discussions about why answers were correct or incorrect. Identify the critical principles, activities, tasks, techniques, and tips described in the BABOK Guide ver. 2.0. Anticipate the 4 general types of questions that appear on the exam and learn how to answer them. Cite the core knowledge areas, their activities, tasks, deliverables, and their relationships. Measure your ability to successfully complete the exam through practice exams in each knowledge area. Dissect and understand tricky sample questions through guided discussion after every practice exam. Develop a personal test prep strategy, employing various test-taking tactics. All people who wish to pass the CCBA or CBAP certification exam. Before taking this course, students should fulfill the IIBA requirements of 3750 hours BA experience for CCBA or 7500 hours for CBAP, repectively, plus specific minimum hours per Knowledge Area. The course was an eye opener and a reminder for me of the many, but necessary components that are crucial for performing Business Analysis proficiently. An extremely competent, articulate and knowledgeable trainer that gives 150%, Hilton Sullivan, Bayerngas GmbH BABOK Guide Business Analysis Planning and Monitoring Requirements Elicitation Requirements Management and Communication Enterprise Analysis Requirements Analysis Solution Assessment and Validation Learning with - Business Analysis Getting Started - Business Analysis Fundamentals - Planning and Managing Requirements - Eliciting and Writing Good Business Requirements - Requirements Modeling - Business Process Management and Modeling - Enterprise Analysis for IT-Business Analysts - Facilitation Skills for Project Manager and Business Analysts - Risk Management in IT-Projects TR-BA-004 Advanced 4 Days 32 PDUs, 32 CDUs 1.920,- p.p. +19% VAT Please contact us personally to plan your training courses. Phone +49 2404 91391 0 Fax +49 2404 91391 31 Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/cbap-examen-vorbereitung Want to make sure...?

Eliciting and Writing Good Business Requirements Understand and document what the Business needs In order to navigate...... the political landscape to meet or exceed customer expectations on any project, it is essential to efficiently and effectively gather their requirements. This course helps you develop skills and learn techniques to translate customer needs into project requirements. It provides a framework for identifying business problems, and linking requirements to business objectives in order to solve business problems and set project scope. The approach taken is applicable to all types of requirements gathering efforts, including systems development projects. Many practical and engaging exercises and role playing help walk people through the concepts presented, and afford ample practice with the techniques learned. To assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Exercises and workshops help reinforce concepts learned. Students need to be prepared for a high level of participation. Module 1 Introduction to Requirements Definition of a requirement Why are requirements critical to success Context of requirements definition Distinction between requirements and design Introduction to Requirements process steps Introduction to case study Module 2 Gathering High Requirements Eliciting requirements within the context of the business need Asking context questions Define problem/need (root causes, SARIE and Fishbone) Define objectives and deliverables Introduction to case study Exercise: which requirements belong in and out of scope : define high-level requirements Module 3 Prepare for Elicitation Sessions Elicitation introduction (know what you need to accomplish); Info Gathering format: interview, BABOK Guide Elicitation Requirements Management and Communication Enterprise Analysis PMBOK Guide Project Scope Management Project Communications Management Project Human Resources Management facilitated session, survey, shadowing. (tips on when to use which) Assignments and responsibilities of key roles Agenda and ground rules : prepare for requirements meeting Module 4 Elicitation Exercises and discussion about effective elicitation and listening Elicit detailed needs iterative - Types of requirements - Process needs - Information needs - Business rules Questions and more questions to ask to elicit requirements Practice with role play Module 5 Getting Consensus Conflict Resolving conflict Handling difficult people situations Prioritizing requirements Final role play - CCBA Exam Preparation - CBAP Exam Preparation - Planning and Managing Requirements - Requirements Modeling Learning with Determine and plan the requirements activities needed for the project, identify the deliverables that will be produced, and how to control and manage changes to those deliverables. Distinguish between planning as done by a business analyst (BA) and the project manager (PM) Differentiate between the roles and responsibilities of project managers, business analysts and business clients. Identify roles and responsibilities needed for the requirements effort and categorize the stakeholder list. Define the key deliverables of a requirements framework. Develop a solid requirements plan This seminar is designed for new business analysts, business people, systems analysts, project managers, and anyone who is involved in the development of any business product, not just software development. Pre-requisites Participants should have worked on the analysis, development, maintenance/ enhancement of at least one business product. TR-BA-006 Intermediate 3 Days 21 PDUs, 21 CDUs, 2.1 CEUs 1.680,- p.p. plus 19% VAT Please contact us personally. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-006 8

Requirements Modeling Use models to support the communication of requirements The single most challenging...... part of a project is perhaps getting the requirements right. This course presents many methods, tools, models, and techniques to help elicit and analyze requirements. Participants will practice eliciting, analyzing, modeling, and tracing requirements as they work through an engaging case study. In addition, attendees will learn about the importance of building relationships and trust in the requirements process as they categorize stakeholders and analyze their roles, responsibilities, and influence. To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. A lively role play and case study help reinforce concepts learned. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide. Module 1 Introductions Module 2 Requirements Foundation Introducing the Business Analysis Framework Requirements Defined Classification of Requirements to go from High- to Detailed : Business, Stakeholder, Functional, Non-Functional, Transition, Business Rules with examples What is a good requirement? Introduction to Requirements Analysis through Modeling Module 3 Effective Elicitation Discussion Exercise Elicitation Techniques Considerations in Choosing Techniques Keeping Focused Asking Focused Questions Agendas and Ground Rules Case Study Module 4 Process Mapping Process Diagrams Process Map Definition Notes for Booklet Review Keeping Focused Process Scope Primary and Alternate Paths Exception Parking Lot Part 1 BABOK Guide Requirements Elicitation Requirements Management and Communication Enterprise Analysis Requirements Analysis PMBOK Guide Project Scope Management Module 5 Getting and Translating Information Requirements Steps to Gather Information Requirements - Entities, - Attributes, - Relationships Data Business Rules: - Translating Cardinality and Optionality Rules, Referential Integrity Rules, Edit Rules, Attribute Constraints, Module 6 Use Cases Basic Elements Use Case Model: Diagram and Actors Use Case Iterations Narrative Flow of Events Examples Use Cases and Test Cases, Module 7 User Interfaces and Prototyping General Considerations Actors,, and Scenarios Purpose of Prototyping Roles Prototype Review Sessions Prototyping Process, Module 8 Presentations Peer Review Presentations by Each Team (throughout the course) Module 9 Appendix Bibliography, Requirements Package - CCBA Exam Preparation - CBAP Exam Preparation Learning with Discuss the business analysis framework. Describe progressive elaboration of requirements from high-level business requirements through detailed solution requirements. List the components of a great requirement and provide examples of each. Use a systematic process for eliciting, analyzing, and modeling requirements that are critical to business success. Trace requirements back to business problems and business objectives. Discuss numerous techniques for eliciting the right information from your clients in the right situations. Ask probing questions that help discover hidden requirements. This workshop is designed for business analysts, project managers, developers, and anyone who is involved in software development projects. It also provides excellent information for business clients and sponsors, quality assurance analysts, and other stakeholders involved in software development projects. No technical experience is necessary, but an understanding of applications development is required. TR-BA-007 Intermediate 2 Days 14 PDUs, 14 CDUs, 1.4 CEUs 1.280,- p.p. plus 19% VAT Please contact us personally. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-007 9

Business Process Management and Modeling The essential steps for Process Management To maintain competitiveness...... in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. It explains the foundation of using and developing metrics, and it describes the role of the Process Owner, the most crucial member of a Business Process Management effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment. BABOK Guide Elicitation Enterprise Analysis Requirements Analysis Solution Assessment and Validation PMBOK Guide Project Scope Management Project Human Resource Management BPM CBOK Guide Process Modeling Process Analysis Process Design Process Performance Management Process Transformation Module 1 Welcome Module 2 Business Process Management (BPM) Fundamentals What is Business Process Management (BPM) A definition (or a few definitions from a few key sources) The Case for Business Process Management Focus: Addition of Value The Opposite of Value: Waste The Net Positive effects of Applying BPM Layers BPM Methodologies BPM Framework Types of Processes to Manage BPM Critical Success Factors Framework for BPM Core BPM Role Definitions Process Owner Responsibilities Module 3 Business Process Modeling / Analysis Overview BPM Framework What is Business Process Modeling? Benefits of Documenting Processes High Definitions Process Modeling Process Modeling Notations Analyzing Processes Examples of Divergent Analysis tools (5 Whys, Fishbone Diagrams, Cause and Effect Analysis) Examples of Convergent Analysis tools (Gap Analysis, Cost Benefit Analysis) Different Pictures Tell Different Stories (Histograms, Run Charts, Scatter Diagrams, Pareto Analysis) Module 4 Business Process Design and Improvement Overview: Process Design Principles Value Design Optimization Principle Quality Design Optimization Principle Time Design Optimization Principle Process Design Key Concepts Business Process Improvement The Case for BPI Module 5 Business Process Performance Management The Case for Process Monitoring Definitions: Metrics versus Measures Pros and Cons of Metrics Four-Step Metrics Process What is Business Intelligence (BI)? BI System Dashboards and Balance Scorecards BPM Monitoring Technologies Exercise Control Plan Basics Module 6 Transform Your Organization for BPM Process Transformation Scale of Changes Manifestations of Resistance Adaptability to Change The Change Cycle Macro View What Must an Organization Do? The Dynamics of Change Model The Change Cycle Micro View... - CCBA Exam Preparation - CBAP Exam Preparation - Planning and Managing Requirements - Eliciting and Writing Good Business Requirements Learning with To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. A lively role-play and case study help reinforce concepts learned. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide. Acquire the mindset of process thinking to solve business problems. Understand strategic business alignment with processes, including an introduction to business architecture. Understand what the new Business Process Management technologies are and how they can leverage your other BPM efforts. Apply a BPM Life Cycle definition and learn how to continuously improve organizational performance. Learn how BPM works with different methodologies, including Lean and Six Sigma. Learn an industry-standard approach that encompasses Process Modeling Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes. Pre-requisites General business experience as a process participant. TR-BA-008 Intermediate 3 Days 21 PDUs, 21 CDUs, 2.1 CEUs 1.680,- p.p. plus 19% VAT Please contact us personally. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-008 10

Facilitation Skills for Project Manager and Business Analysts Enhanced Soft-Skills to moderate groups and workshops An effective facilitator...... empowers the group to capitalize upon their own latent capabilities and knowledge in the search for optimum solutions and consensus. The facilitator s ability to control the workshop to achieve its objectives is key to the success of this method. This course equips attendees with a structured approach to the planning, conduct and follow-up of facilitated workshops. Several facilitation techniques and processes are taught, and guidelines provided on why, when and how to use them. Throughout the course attention is focused on the effective management of the people dynamics. Unlike an overview course, this workshop gives participants numerous exercises to practice the techniques presented. Module 1 Facilitation Concepts Course format and topics covered Definition of facilitation Getting and receiving feedback Facilitated exercise on ice-breakers to introduce students Facilitated exercise on role of ice-breakers and participants favorite ice-breakers Module 2 Ground Rules Purpose Strategies for use Facilitated exercise to develop ground rules Module 3 Group Dynamics How groups form Tuckman and Maslow in relation to a facilitated session Module 4 The Facilitation Process Key roles and responsibilities How to run the pre-position meeting How to prepare for the workshop Controlling the process Room layout, tools, and equipment Brainstorming Getting to consensus/voting Module 5 Problem Solving Problem identification Facilitated exercise on problem identification Problem solving The 5-stage process Rules Clustering Selection BABOK Guide Elicitation PMBOK Guide Project Scope Management Project Communications Management Project Human Resource Management Action planning (RACI matrix) Facilitated exercise on problem solving Module 6 Process Mapping (high-level overview) As-Is To-Be Gap analysis Facilitated exercise on process mapping Module 7 Inter-Group Comparison for Resolving Conflict Purpose Active listening Conflict Conflict-management techniques for facilitators Handling conflict and impasse Use of power Facilitated exercise on resolving conflict (intergroup comparison) Module 8 Handling Difficult Relationship Situations Focusing on the behavior The BID model Effect of behavior on the group Moderating undesirable behavior Facilitated exercise on difficult situations Module 9 Problem-Solving through Associated Brainstorming Purpose How it works Facilitated exercise on problem solving through associated brainstorming - CCBA Exam Preparation - CBAP Exam Preparation - Eliciting and Writing Good Business Require ts Learning with This course is highly interactive, providing students an opportunity to facilitate a series of progressively more difficult exercises. Hands-on exercises will enable students to practice being facilitators and scribes. Use the various facilitation techniques and appreciate when and how to use them for best effect Develop a structured approach to the planning and conduct of facilitated sessions Provide effective management of the people dynamics Employ various facilitation techniques to help build teams, resolve conflict, and identify and solve problems. Those wishing to use facilitation for maximum effect and those wishing to go beyond basic meeting skills to deliver consensus and action. TR-BA-010 Intermediate 2 Days 14 PDUs, 14 CDUs, 1.4 CEUs 1.280,- p.p. plus 19% VAT Please contact us personally. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-010 12

PMP Exam Preparation A fully-fledged solution for the exam preparation A masventa Project Management Professional Training This 4-day PMP Certification Boot Camp...... provides the 35 hours of project management contact hours required to sit for the Project Management Institute (PMI) Project Management Professional (PMP) certification exam. It begins with 2 days of practical application of the methods and techniques that project managers use to effectively initiate, plan, execute, control and close projects. The next 2 days include intense preparation for the PMP examination. Students learn test-taking tips and strategies and get hands-on experience with the tools and techniques they need to understand for the test. Discussion of the extensive materials covering all of the concepts and best practices in project management get reinforced through individual work, group exercises, and practice tests. A combination of lecture, facilitated discussion and exercises, and numerous practice tests contribute to a successful learning environment. Each participant will receive a comprehensive student guide complete with detailed examples and realistic practice tests. Identifying and quantifying risks and impacts Risk register Adding tasks to the plan based on risks Responsibilities for risk Importance of communications Barriers to communications Communications channels Media choices Communications planning Stakeholder analysis Module 7 Executing and Controlling the Project Team dynamics Leadership and management Conflict and power Controlling projects Project tracking Performance reporting Change management How to recognize scope creep Module 8 Closing Projects How do you know when a project is complete? Getting sponsor acceptance of the product Formally closing out the project Conducting a lessons learned session and documenting it for organizational memory/wisdom Why celebrations are important to project management success Recognition considerations Keys to celebration... Describe the project management framework, including the five processes groups and nine knowledge areas Define roles and responsibilities of each project stakeholder and discuss the importance of collaboration to better manage projects Develop a scope statement to establish the project baseline Learn how to identify and quantify risks and develop risk-mitigating strategies in a risk management plan Estimate tasks using top-down and bottom-up methods Complete a work breakdown structure (WBS) Understand how to read Project Network Diagrams (Gantt and PERT) Control projects using project tracking techniques, while recognizing common obstacles to project tracking Accurately close projects and conduct lessons learned This course is intended for project professionals qualified to sit for the PMP certification examination. For pre-requisites details, please go to the course website. PMBOK Guide - Business Analysis Fundamentals - Eliciting and Writing Good Business Require ts - Project Management Fundamentals - Risk Management in IT-Projects Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality Management Project Human Resources Management Project Communication Management Project Risk Management Project Procurement Management Learning with TR-PM-002 Advanced 4 Days 35 PDUs, 35 CDUs 1.990,- p.p. plus 19% VAT Please contact us personally. Phone +49 2404 91391 0 Fax +49 2404 91391 31 Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/pmp-examen-vorbereitung Module 1 Project Management Foundations The need for projects Distinguishing project work from operational work Module 2 Partnering with Stakeholders Who owns a project? What is a stakeholder? Defining key roles and responsibilities The importance of sponsorship Partnerships and trust Responsibility Assignment Matrix (RACI) Module 3 Project Initiation How projects get initiated Common business (project) benefits Elements of a project initiating document/charter Module 4 Defining Project Scope Business and project objectives alignment Key Scope Statement elements Module 5 Planning: Estimating and Scheduling Estimating challenges Effort versus duration Estimating techniques Progression of estimates Decomposition Work Breakdown Structure (WBS) Scheduling challenges Module 6 Planning: Key PM Plan Elements Components of a project management plan Understanding project risk

Certified for your professional Education Experienced Professionals convey their Know-How Professional masventa Trainings Our Michaela Kühn, PMP Qualifications: M.A. Anglistics, Skandinavistics and didactics for adult education, Prince2 Foundation Focus: Project Management, Conflict Management, Communication Skills, Visual Facilitating Hobbies: Crime Novels, Nature, Parlor Games Rolf Kreutzheide, PMP Qualifications: Dipl.-Ing. Electrical Engineering Focus: Consulting, Business Consulting, Project Management, Coaching, Risk Management Hobbies: American Crime, Music, Jazz- Trumpet IIBA, CBAP, CCBA(TM) and BABOK are registered trademarks of the International Institute of Business Analysis, Canada. PMI, PMP and PMBOK are registered trademarks of the Project Management Institute, USA Company Thomas Rölker, CBAP, PMP Qualifications: MBA, Bachelor of International Management Focus: Project Management, Offshore Outsourcing, Business Analysis, Demand Management, IT Service Management, Delivery Management Hobbies: Family, Sports Rainer Wendt, CBAP, PMP Qualifications: ions: Dipl.-Ing. Electrical Engineering Focus: Business Analysis, Enterprise Analysis, Projectand Requirements Management, Software Development- and Requirements-Lifecycle, Risk Management, Coaching Hobbies: Motorbiking, Sailing, Playing Bass Peter Wetzel, PMP Qualifications: Dipl.-Inform. Focus: Project Management, Requirements Management, Business Analysis, Change Management, IT- Technology Strategy, CRM, Communications Hobbies: Renovation of an old house, to wine and dine, enthusiasm for technics & future Contact, ppa. Qualifications: Dipl.-Ing. Architecture Focus: Administration and Human Resources. Hobbies: Classic Cars, Sailing, Playing Guitar The is an innovative consulting and IT services company with focus on Business Analysis, Business Process Management and Project Management. This includes provisioning of highly qualified and experienced IT-, Project- and Change Experts and professional Human Resource development through training programs and curriculums. masventa provides special preparation programs for those who want to achieve the Certification of Competency in Business Analysis, CCBA, the Certified Business Analysis Professional, CBAP and Project Management Professional PMP. masventa is one of the leading IIBA Endorsed Education Provider (EEP ) providers for training courses in Business Analysis according to BABOK Guide, both, in German and English. Apart from the analysis and the conception masventa offers also Project Management and implementation of IT solutions. The senior experts of masventa have decades of practical experience in the conducting projects, Requirements Management, conceptual design and implementation of IT projects in the branches Automotive, Banking, Energy, High-Tech and Telecommunications. We support internal change projects in process and structural organization through our profound methodical process knowledge and experience in the development of new organizational structures. This includes sourcing concepts for both, Nearshore and Offshore. For technical implementation of solutions we draw on specialized technology partners; the emphasis here is on the Microsoft Business Solutions, specifically Microsoft Dynamics CRM and Microsoft Office SharePoint and the Microsoft Business Intelligence stack based on the SQL server. In this context, masventa offers under an own brand SoftASA a range of products and also custom-developed solutions based on Microsoft Hosting environments, exclusively from German Data Centers in Frankfurt and Munich. The Company s headquarter is in Alsdorf near Aachen, Germany. It has been founded and is privately owned by Managing Director Rainer Wendt, CBAP, PMP. The has 10 employees, as of September 2012. von-blanckart-str. 9, Germany-52477 Alsdorf Tel. +49 2404 91391 0 15

Do you have questions concerning our program or would you like to book a course? BUSINESS GMBH von-blanckart-str. 9 Phone +49 2404 91391-0 52477 Alsdorf Germany