PrinterOn: True Enterprise-Grade Mobile Printing Services
True Enterprise Mobile Printing - AirPrint -Like Service Everywhere... 3 Vision... 4 PrinterOn Enterprise 2.0 Architecture... 6 Central Print Services (CPS)... 7 PrintAnywhere... 7 Print Delivery Station (PDS)... 7 Print Delivery Hub (PDH)... 7 Architectural Flexibility... 8 The PrinterOn Enterprise 2.0 Directory... 8 Standards-Based with PrinterOn Extensions... 9 Standards-based Transport - IPP Everywhere... 9 PrinterOn Extensions... 10 PrinterOn Discovery... 10 PrinterOn Advertiser... 12 Full Enterprise Deployment Examples... 13 Data Center Load Balancing... 13 Clustered Redundant Enterprise Rendering Service... 14 Globally Distributed Deployment Servicing Regional Print Management... 15 Your Starting Point... 16 Phase 1 - Limited Private Cloud Deployment... 16 Phase 2 - Full Private Cloud Deployment... 16 Phase 3 - Public Cloud Deployment... 17 Trademarks and Servicemarks... 19 Copyright Notice... 19 PrinterOn: True Enterprise-Grade Mobile Printing Services 2
True Enterprise Mobile Printing - AirPrint -Like Service Everywhere When it comes to enterprise mobile printing, a simple summary of users desires is I want AirPrint printing everywhere. Apple s proprietary AirPrint technology has become synonymous with a simplified print workflow in users minds. However, when their needs are investigated further, it becomes clear that the AirPrint paradigm falls short and additional requirements emerge. In the end, it would be more proper to state that what enterprise mobile print users need are all the benefits of AirPrint merged into an enterprise network infrastructure. What they need is a true enterprise-grade AirPrint-like printing service. A true enterprise-grade mobile printing service would marry the robustness and security of an enterprise network with the simplicity and convenience of the AirPrint workflow. Specifically it would include: Enterprise-grade authentication services Enterprise-grade security and encryption Standards-based transport services Location-based services Private and public cloud deployment options And it would eliminate the limitations of Apple AirPrint such as: Apple ios-only operating system support. Unavailable for Android, Windows and BlackBerry Local Area Network (LAN)-only printing. Printing across disparate networks is not supported No enterprise directory service integration such as Active Directory or LDAP No integration support for print management services As the BYOD trend increases in the enterprise, the limitations of AirPrint will become more apparent, and the need for a true enterprise-grade mobile printing service will emerge. PrinterOn: True Enterprise-Grade Mobile Printing Services 3
This paper describes PrinterOn Enterprise 2.0, an enterprise-grade mobile printing service. It shows how PrinterOn Enterprise 2.0 goes far beyond mobile printing apps or a consumer-grade mobile printing service like AirPrint and delivers a true enterprise mobile printing platform. PrinterOn Enterprise 2.0 can be deployed in the private cloud or public cloud and be readily integrated into enterprise applications, mobile devices and the network infrastructure itself. In short, it enables the enterprise user to Print Simply Anywhere. Vision Mary works out of the Chicago office, has a smartphone and needs to print. But Mary is not actually in the Chicago office and what she wants to print needs to come out of the printer in the legal department. No matter. Mary is simply presented with a list of printers inside her organization that she can choose from. She selects the printer in the legal department and her document simply prints. It doesn t matter where Mary is. She could as easily be halfway around the world as sitting right beside the printer. She can still print. She doesn t need to know where the printers are or how to connect to them. She simply selects the printer and PrinterOn Enterprise 2.0 does the rest. Now imagine a world where you can securely print virtually anything from any mobile device located anywhere in world to any enterprise printer on PrinterOn Enterprise 2.0 selected from a list of authorized printers presented to you without the need to know how to connect all managed by the existing IT support staff with detailed auditing and tracking This is the power of PrinterOn Enterprise 2.0. PrinterOn: True Enterprise-Grade Mobile Printing Services 4
Enterprise printers may be: locally accessible via Wi-Fi in the same building but on isolated wired networks distributed across various networks and geographies and inaccessible via mobile wireless carrier networks No matter your network architecture, services or mobile carrier, PrinterOn Enterprise 2.0 can be deployed in multiple stages to deliver the ultimate enterprise mobile printing experience. This paper explains how. First, improved Discovery and Advertisement tools and enhanced mobile apps have been integrated into the PrinterOn Enterprise platform to deliver an AirPrint-like service without sacrificing functionality. Next, PrinterOn mobile apps have been enhanced to harness the power of the PrinterOn Service Advertiser, which will enable auto-discovery of authorized printers so that they can be simply presented to the user in a list. And it bears mentioning that through this evolution of PrinterOn Enterprise 2.0, all the core capabilities of the service will carry on. Core capabilities such as: Authentication Print Management Disparate Network Support Encryption and Security These core capabilities enable PrinterOn Enterprise 2.0 to deliver: multiple OS platform support including Android, ios, BlackBerry, Windows and Mac OS X device access control based on user and departmental permissions printer access within the LAN or across disparate networks all using the same workflow guest mobile printing PrinterOn: True Enterprise-Grade Mobile Printing Services 5
The PrinterOn Enterprise 2.0 evolution continues. As advanced as it is today, it is even more so with the addition of simple AirPrint-like workflow and proactive services to discover and present available printers to mobile users. Read on to learn the underlying PrinterOn architecture. And afterwards, understand how these new capabilities have been incorporated into PrinterOn Enterprise and mobile apps to preserve its place as the premier enterprise mobile printing service. PrinterOn Enterprise 2.0 Architecture PrinterOn s vision is to enable users to print simply anywhere. To do this requires delivering the industry s most complete and robust mobile printing platform and offering unique and varied ways for users to locate and connect to printers. PrinterOn Enterprise 2.0 offers the most flexible and scalable enterprise architecture. With several key components built upon each other, enterprise users are provided with a consistent and secure mobile printing experience regardless of their physical location or network connectivity. PrinterOn: True Enterprise-Grade Mobile Printing Services 6
Central Print Services (CPS) Central Print Services is the primary entry point for all requests submitted to PrinterOn Enterprise. CPS is responsible for providing a centralized interface for all Enterprise printing, including end-user web printing, mobile app printing as well as for third parties who develop integrations to the Enterprise Server for custom print services. In addition to providing print service access, CPS also provides a web-based administrative console allowing administrators to manage their service and control how jobs are received and submitted to the underlying print subsystem. PrintAnywhere PrintAnywhere is the print engine at the center of the Enterprise Server. PrintAnywhere provides job management and print processing of documents as part of PrinterOn Enterprise print services. The PrintAnywhere Server comprises a number of software services that facilitate the receiving and printing of documents and the delivery of the processed documents to a PrinterOn-enabled printer. Print Delivery Station (PDS) Print Delivery Station s role is to provide a bridge between the PrinterOn delivery infrastructure and the physical printer or print queue. PDS communications are based on the industry standard IPP protocol and delivers advanced functionality such as encryption using PrinterOn extensions. Print Delivery Hub (PDH) In some enterprise deployments, delivering print jobs directly from PrinterOn Enterprise to desired printers on disparate networks may not be possible through the PDS due to network configuration. In other cases, leveraging a simple and rapid deployment of print devices, such as Ricoh HotSpot printers, PrinterOn PrintConnect or PC-based deployments will benefit from the centralized installation of PDH. In this arrangement, print jobs are delivered to the PDH and the PDS servers communicate with PDH to detect and download the print jobs. PrinterOn: True Enterprise-Grade Mobile Printing Services 7
In such a scenario, the PDH service must be accessible over the network by the PDS servers. The PDH service can be installed in a central network operating center. Access to the PDH will be configured such that the PrintAnywhere Server, desktop PrintWhere clients and PDS deployments can access the PDH server. This configuration generally minimizes network changes, as the PDH is the only service requiring access to incoming network traffic. Architectural Flexibility Since each of these main components can literally be placed anywhere in the enterprise network, the PrinterOn Enterprise 2.0 architecture is supremely flexible. Components can be placed behind the enterprise firewall, in a DMZ, or even in an external data center. Furthermore, each can be scaled out horizontally for volume or set up in a redundant configuration. This means that no matter the existing enterprise network architecture, PrinterOn Enterprise 2.0 can be integrated without network infrastructure changes. The PrinterOn Enterprise 2.0 Directory The PrinterOn Enterprise 2.0 Directory is the core of the architecture. By leveraging the strengths of the Directory, the enterprise service retains the expected document security while simultaneously providing many capabilities traditionally offered in cloud-only solutions. When used as part of an on-premise PrinterOn Enterprise 2.0 solution, the Directory allows users to access private enterprise print services from nearly any network or device with minimal configuration while maintaining security and ensuring documents are only processed by the on-premise Enterprise server. Similarly, the Directory allows the service to deliver print jobs to printers distributed globally. This Directory includes key information on each printer such as: Make, model, appropriate driver (if required) Configured finishing options including: - Color settings - Duplex options - Available paper sizes - Cover page inclusion Job pricing info including price/page, taxes, currency Additional service URLs for third-party authentication integration Alternate network locations used to deliver generated print data PrinterOn: True Enterprise-Grade Mobile Printing Services 8
This may include alternate network locations if pushing print data directly to a release client or if you have deployed a Print Delivery Hub proxy server. It is the Directory that enables PrinterOn Enterprise 2.0 to deliver key discovery services including keyword-based discovery, location-based web discovery portals and more recently, PrinterOn s GPS-based device discovery. These are the services within PrinterOn Enterprise 2.0 that contribute to making a superior user experience. All of these capabilities are available for both PrinterOn s private and public cloud deployment options described below. Standards-Based with PrinterOn Extensions PrinterOn is committed to supporting open industry standards. However sometimes when user requirements are combined with other enterprise requirements, such as security, it means that functionality must be added to the standards to meet all requirements. The PrinterOn Enterprise 2.0 architecture is the best of both worlds. Standards-based Transport - IPP Everywhere In the future PrinterOn will leverage the knowledge and insight from the IPP Everywhere research and specifications to provide a solution that will: Turn any printer into an AirPrint compatible printer. Connect AirPrint compatible devices such as the iphone and ipad to printers beyond the local area network. For example, by leveraging local area network advertising and job processing, the Apple print button can be used to access printers anywhere in the world. Provide AirPrint-like capabilities to almost any platform or device. Support new and emerging technologies from other technology providers including Microsoft and Google. Support print management integrations through the simplified workflow. Support complex and varied authentication services including LDAP, Active Directory, PrinterOn Accounts and more. PrinterOn: True Enterprise-Grade Mobile Printing Services 9
PrinterOn Extensions PrinterOn can use IPP Everywhere as a foundation and extend it for PrinterOn Enterprise 2.0 because AirPrint is already a subset of the IPP Everywhere draft standard. By using PrinterOn s existing technology and extending it using principles of IPP Everywhere, PrinterOn Enterprise 2.0 can achieve the best in breed Discovery including: Apple s Bonjour Microsoft s WS-Discovery (future) Generic IP-based location services (future) PrinterOn s geo-based and keyword search PrinterOn Discovery PrinterOn Discovery will enable PrinterOn mobile applications to automatically discover available PrinterOn Enterprise printers and associated services. The initial focus supports LAN discovery similar to AirPrint while also allowing users to continue to use existing capabilities. By building upon existing network services instead of replacing them, PrinterOn can offer the same automated discovery workflow whether the user is on the same network as the printer, standing next to the printer or on the other side of the world. When deployed as a private cloud solution, PrinterOn will next extend its existing discovery technologies beyond those offered today. In the future PrinterOn Enterprise 2.0 will complement existing capabilities, such as geo-based printer discovery, to automate the process of discovering available print devices. It will do this by leveraging automated network discovery services such as Bonjour and Microsoft s WS-Discovery. The workflow stays simple even when configured to deliver sophisticated functionality such as secure, release-based follow-me printing in a complex network environment. PrinterOn Discovery will allow users to automatically find printers and print services available through the PrinterOn Enterprise Server. PrinterOn: True Enterprise-Grade Mobile Printing Services 10
This innovation enables delivery of the two critical benefits of the simplified AirPrint-like experience: automated printer discovery integrated approach tying together PrinterOn services and PrinterOn end-user mobile apps Simply building AirPrint into PrinterOn Enterprise 2.0 is not the objective that would be too restrictive and inflexible. The objective of PrinterOn Enterprise 2.0 is to provide the user experience that makes AirPrint attractive while simultaneously providing the robust network features that the enterprise customer demands. PrinterOn: True Enterprise-Grade Mobile Printing Services 11
PrinterOn Advertiser To enable PrinterOn Discovery at remote locations throughout the enterprise, PrinterOn has introduced PrinterOn Advertiser. The Advertiser is a small enabling software component installed at these remote locations that enables a user s device to detect all PrinterOn Enterprise enabled printers. Initially it will leverage the same technology used by AirPrint, Apple s Bonjour. PrinterOn Advertiser follows the familiar PrinterOn design theme: modular in design enabling flexible deployments. The Advertiser will also expand and grow beyond Bonjour. Both Microsoft and Google are introducing technologies similar to Bonjour. PrinterOn intends to support both in the future. And in keeping with PrinterOn s support for industry standards and implementation flexibility, the Advertiser will be enhanced to include support for multiple discovery protocols as new industry standards emerge, such as Apple s Bonjour, Microsoft s WS-Discovery and others. PrinterOn Advertiser will serve as the lighthouse to guide the user s application and device to discover the enterprise services. Once discovered by an application such as the PrinterOn mobile apps, the automated device discovery process will be initiated. It is the powerful combination of PrinterOn Discovery, PrinterOn Advertiser and the Directory, coupled with industry-standard network transport that serves to deliver a superior mobile print experience for the enterprise mobile user. PrinterOn: True Enterprise-Grade Mobile Printing Services 12
Full Enterprise Deployment Examples What follows are several examples of PrinterOn Enterprise 2.0 deployments in some complex enterprise networks around the world. Each example highlights the flexibility of the architecture to fit in to virtually any kind of network design. Even though these examples show that PrinterOn Enterprise can be deployed in complex global networks, it is equally at home in simple deployments as well. Read on to the following section Your Starting Point, to see how. Data Center Load Balancing In this fully-redundant, distributed, carrier-grade Enterprise deployment the Enterprise server is further replicated in each of three data centers to provide regional redundancy. All print jobs are delivered to a redundant data delivery infrastructure that can both push or pull print jobs to printers across the network. PrinterOn: True Enterprise-Grade Mobile Printing Services 13
Clustered Redundant Enterprise Rendering Service Sub-second authentication and email validation for 100,000 Active Directory users Follow-Me printing for large number of printers from two print management servers Two regional PrinterOn virtual print queues feed the print management servers PrinterOn: True Enterprise-Grade Mobile Printing Services 14
Globally Distributed Deployment Servicing Regional Print Management 50+ independent enterprise servers 1 PrinterOn virtual printer per office location Print to any office from any office All servers configured to allow authentications to 12 Active Directories distributed globally PrinterOn: True Enterprise-Grade Mobile Printing Services 15
Your Starting Point Phase 1 - Limited Private Cloud Deployment PrinterOn Enterprise 2.0 can be quickly deployed as an all-in-one mobile printing server in a private cloud deployment behind your firewall to support as few as 10 printers. From a single server PrinterOn Enterprise 2.0 can turn nearly any network printer into a cloud-capable device. Flexible user authentication options like LDAP or Active Directory integration are also included along with ACLs. The centralized server offers emailprinting, zero-footprint web-based printing and mobile device printing with minimal IT effort. Phase 2 - Full Private Cloud Deployment PrinterOn Enterprise 2.0 can scale as users adopt mobile printing and the demand grows. With built-in clustering services, PrinterOn Enterprise 2.0 enables additional print capacity and redundancy to be introduced in minutes. PrinterOn: True Enterprise-Grade Mobile Printing Services 16
With Enterprise Clustering, a single-server installation can be transformed into an enterprise-grade, fault-tolerant, and scalable platform to deliver these benefits: Increased total mobile print service capacity Improved response time during peak load hours Increased service resiliency when processing complex, incompatible documents or when a server is experiencing technical difficulty Simplified server maintenance servers can be upgraded independently without stopping the service for everyone PrinterOn Enterprise 2.0 scales beyond departmental deployments. Its authentication services easily scale too and can easily support 100s of 1000s of users whether in a single department or location, or globally. Furthermore, PrinterOn Enterprise 2.0 can fully integrate with existing print management systems. Whether used for department auditing or complex follow-me printing, PrinterOn Enterprise 2.0 is designed from the ground up to provide seamless support for nearly all print management servers. Phase 3 - Public Cloud Deployment PrinterOn Enterprise 2.0 addresses the most complex mobile printing requirements of enterprise today and stands ready for what comes next: Enterprise Cloud Computing. PrinterOn: True Enterprise-Grade Mobile Printing Services 17
As the enterprise considers moving services to the cloud, PrinterOn Enterprise 2.0 is already prepared to support this deployment model. It can easily be deployed as a private cloud deployment in a third party cloud platform service, such as Amazon AWS, by leveraging PrinterOn s features such as network-bridging technology and global discovery services. The Server Discovery platform delivers LAN-based service discovery that can easily be extended to include remote networks across the Internet. The PrinterOn Directory offers powerful capabilities to leverage a single, central cloud service to simplify the user experience by knitting together various distributed deployment and management services, such as auto config and plug n play, into a complete and distributed service across the Internet. Take the next steps towards Enterprise Mobility. Contact sales@printeron.com to find out how to have PrinterOn Enterprise deployed at your location. PrinterOn: True Enterprise-Grade Mobile Printing Services 18
Trademarks and Servicemarks The following are trademarks or registered trademarks of PrinterOn Corporation in Canada and other countries: PrinterOn, PrintSpots, PrintWhere, PrintAnywhere, Print Simply Anywhere, the PrinterOn bird, the PrinterOn Logotype and the PrinterOn Signature. The following are trademarks or registered trademarks of other companies: Windows, Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio are trademarks or registered trademarks of Microsoft Corporation. ipad, iphone and AirPrint and OS X are trademarks or registered trademarks of Apple. ios is a trademark or registered trademark of Cisco in the U.S. and other countries and is used by Apple under license. Android, Chrome OS and Chromebook are trademarks or registered trademarks of Google Inc. BlackBerry is a registered trademark of Research in Motion Limited. Other brands and their products are trademarks or registered trademarks of their respective holders. Copyright Notice Copyright 2013 by PrinterOn Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of PrinterOn Inc. Disclaimer: PrinterOn Inc. makes no warranty with respect to the adequacy of this documentation, programs, or hardware, which it describes for any particular purpose, or with respect to the adequacy to produce any particular result. In no event shall PrinterOn Inc. be held liable for special, direct, indirect, or consequential damages, losses, costs, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature or kind. PrinterOn: True Enterprise-Grade Mobile Printing Services 19
PrinterOn is the world's leading enterprise-grade Mobile Printing Platform. PrinterOn has been delivering mobile printing solutions for 13 years to four major verticals: enterprise, education, public and home PrinterOn was the first to develop a private and public cloud printing solution and today operates the largest public printing NOC (Network Operations Center) in the world. PrinterOn uses cloud technology to enable users to print documents from any smartphone, tablet, or laptop to any PrinterOn-enabled printer in the world. There are over 10,000 PrinterOn printing locations worldwide. The PrinterOn mobile printing solution is the only patent protected, fully-agnostic solution in the market today with the ability to connect disparate networks into one simple-to-manage enterprise or hosted solution. PrinterOn has been deployed in corporations, hotels, universities, airports, libraries in over 70 countries. Since its inception in 2000, PrinterOn has processed over 10 million print jobs and has printed more than 50 million pages. PrinterOn technology is protected in the U.S. and internationally by issued and pending patents including US Patents 7,007,093, 7,249,188, 6,990,527 and 7,827,293.