NComputing vspace Server 8.3 for Windows Software and Firmware Upgrade Guide Document version 1.2 October 20, 2015
Table of contents 1. Introduction... 4 1.1. Purpose of the document... 4 1.2. Intended audience... 4 1.3. Document history... 4 1.3.1. Change log... 4 Document version 1.0... 4 Document version 1.1... 4 1.4. Glossary/Definitions... 4 1.5. How to use this document... 5 1.6. References... 5 2. Common tasks... 7 2.1. Using the NC-Console... 7 2.1.1. Opening the NC-Console... 7 2.1.2. Checking the operation mode of NC-Console... 7 2.1.3. Turning the NC-Console into Management Server mode... 7 2.1.4. Turning the NC-Console into Direct mode... 8 2.1.5. Checking Management Zone ID of vspace Server 7.0, 7.1, 8.0 or 8.1... 8 2.1.6. Determining the Master server of a Management Zone... 9 2.2. Using vspace Management Center... 9 2.2.1. Opening vspace Management Center... 9 2.2.2. Checking Management Zone ID of vspace Management Center... 9 2.2.3. Checking versions of device firmware packages uploaded to vspace Management Center 10 2.2.4. Uploading device firmware package to vspace Mangement Center... 10 2.3. Performing device firmware upgrades... 11 2.3.1. Upgrading device firmware in Direct mode using Boot Server for Miniterm service... 11 2.3.2. Upgrading device firmware in Direct mode using FTP server... 12 2.3.3. Upgrading device firmware in Management Server mode... 13 2.4. Upgrading the vspace Server software... 15 2.4.1. Uninstalling the vspace Server software... 15 2.4.2. Installing vspace Server 8.3 on a fresh Windows system... 17 2.4.3. Performing an upgrade to vspace Server 8.3 by installing it on top of previous version... 17 2.5. Miscellaneous actions... 17 2.5.1. Obtaining vspace Server 8.3 installer and device firmware packages... 17 2.5.2. Uploading device firmware package to vspace Server... 17 2.5.3. Checking Management Server connection of access devices... 18
3. Migration scenarios... 19 3.1. General information... 19 3.1.1. Recommended firmware upgrade methods... 20 3.1.2. Sequence of actions... 20 3.2. Upgrading vspace Server 6.x... 21 3.2.1. L300 devices with 1.6 (or older) firmware... 21 3.2.2. L300 devices with 1.7 firmware... 22 3.3. Upgrading vspace Server 7.x... 22 3.3.1. L300 devices with 1.6 (or older) firmware... 22 3.3.2. L300 devices with 1.7 firmware... 22 3.3.3. L300 devices with 1.8 firmware... 23 3.3.4. L300 devices with 1.9 firmware... 23 3.4. Upgrading vspace Server 8.0... 24 3.4.1. L300 devices with 1.6 (or older) firmware... 24 3.4.2. L300 devices with 1.7 firmware... 24 3.4.3. L300 devices with 1.8 firmware... 24 3.4.4. L300 devices with 1.9 firmware... 25 3.5. Upgrading vspace Server 8.1... 25 3.5.1. L300 devices with 1.6 (or older) firmware... 25 3.5.2. L300 devices with 1.7 firmware... 26 3.5.3. L300 devices with 1.8 firmware... 26 3.5.4. L300 devices with 1.9 firmware... 26 3.6. Upgrading vspace Server 8.2... 27 3.6.1. L300 devices with 1.6 (or older), 1.7 or 1.10 firmware... 27 4. Final Notes... 28
1. Introduction 1.1. Purpose of the document The purpose of this document is to provide detailed instructions how to upgrade from NComputing vspace Server 6.x, 7.x, 8.0, 8.1 and 8.2 to NComputing vspace Server 8.3. The document focuses on the essential firmware upgrades that are required for NComputing access devices in order to operate correctly with vspace Server 8.3. 1.2. Intended audience NComputing vspace Server administrators, vspace Management Center administrators, technical support engineers, system engineers. 1.3. Document history Document version Editing start date Release date 1.0 (VSS08020108MIG03) March 25, 2015 April 24, 2015 1.1 (VSS08030212MIG01) September 7, 2015 October 1, 2015 1.3.1. Change log Document version 1.0 Initial version of the document for vspace Server 8.2 and L-series 1.10 firmware. Document version 1.1 Document update for vspace Server 8.3 and L-series 1.11 firmware. 1.4. Glossary/Definitions vspace Server computer system running the NComputing vspace Server software. vspace Client computer system running the NComputing vspace Client software. Access Device hardware device containing an embedded version of vspace Client. L300, L350 or M300. L-series device an L300 or L350 Access Device. M-series device the M300 Access Device. NC-Console the integrated management console of vspace Server. Depending on installed vspace Server version the console can work in Management Server mode or Direct mode. vspace Management Center, VMC a device management system containing the Management Server component, database and a web-based management console.
Management Server core management component, contained in vspace Server 7.x and vspace Management Center, responsible for the management data administration and management communication between connected devices, servers and management consoles. Management Serve mode operation mode of the NC-Console in which the console acts as a frontend for the Management Server. In this mode all NC-Console s communication with the Access Devices goes through the Management Server. Only the NC-Console contained in vspace Server 7.0, 7.1, 8.0 and 8.1 can operate in Management Server mode, which is the default operation mode then. Direct mode operation mode of the NC-Console when the console directly communicates with the Access Devices. Direct mode is the default operation mode of NC-Console in vspace Server 6.6, 8.2 and 8.3. Boot Server for Miniterm service one of vspace Server s system components. The Boot Server for Miniterm service responds to server auto-discovery requests from vspace Clients. It is also responsible for delivering device firmware updates in local area networks. 1.5. How to use this document The Glossary/Definitions section contains definitions of the terms, which will be used in this document when describing actions necessary to perform software and firmware upgrades. The Common tasks section contains general information about frequently performed common management actions. The Upgrading the vspace Server software section contains information about upgrading any previously released vspace Server software version to version 8.3. The Migration scenarios section describes the order in which the software and firmware upgrade actions should be performed, depending on currently installed vspace Server software and device firmware versions. Performing the actions in the described order is crucial to successful migration. Important note: If you are about to upgrade the L300 access devices running the 1.8 or 1.9 firmware the instructions from appropriate sub-sections of the Migration scenarios chapter must be strictly followed. The L300 1.8 and 1.9 firmware needs to be upgraded prior to upgrading the vspace Server 7.0, 7.1, 8.0 or 8.1 software. Administrators should learn the definitions contained in the Glossary and make themselves familiar with the management actions described in the Common task section before proceeding with the software and firmware upgrades described in the Migration scenarios section. 1.6. References For more information please refer to: vspace Server 8.3 Release Notes vspace Server 8.3 Quick Installation Guide vspace Management Center 3.6.29 Administrator Guide
L300 and L350 Ethernet Virtual Desktops with vspace Server User Manual vspace Server 8.3 Video Tutorials
2. Common tasks 2.1. Using the NC-Console 2.1.1. Opening the NC-Console 1. Logon to the vspace Server as an administrator. 2. Open the Start Menu and go to All Programs or open the Start Screen and go to Apps by name. 3. Go to NComputing vspace and click the NC-Console icon. 2.1.2. Checking the operation mode of NC-Console Note: This information only applies to NC-Console of vspace Server 7.x, 8.0 and 8.1. The NC-Console of vspace Server 6.x, 8.2 and 8.3 always runs in Direct mode. 1. Open the NC-Console and select the NComputing vspace node in the tree on the left hand side. The Console works in Direct mode if Not Connected appears instead of an IP address for the Management Server. The Console works in Management Server mode if an IP address and a Zone ID will be displayed for the Management Server. 2.1.3. Turning the NC-Console into Management Server mode Note: This information only applies to NC-Console of vspace Server 7.x, 8.0 and 8.1. The NC-Console of vspace Server 6.x, 8.2 and 8.3 can only run in Direct mode. 1. Open the NC-Console and go to the Settings menu. 2. Select the Management Server option. 3. Make sure the proper Server address of the Management Server is entered. The default user name and password is vmcadmin. a. For vspace Server 7.0 and 7.1 the default Management Server address is localhost.
b. For vspace Server 8.0 and 8.1 an IP address of vspace Management Center must be specified. 4. Click the Log In button to connect to the Management Server. 2.1.4. Turning the NC-Console into Direct mode 1. Open the NC-Console and go to the Settings menu. 2. Select the Management Server option. 3. Click the Work Directly button or press the Escape key if you are on vspace Server 7.0. 2.1.5. Checking Management Zone ID of vspace Server 7.0, 7.1, 8.0 or 8.1 1. Open the NC-Console. 2. Make sure the Console works in Management Server mode. Turn it into Management Server mode if necessary. 3. Select the NComputing vspace node in the tree on the left hand side. 4. Take down the Management Zone ID.
2.1.6. Determining the Master server of a Management Zone 1. Open the NC-Console. 2. Make sure the Console works in Management Server mode. Turn it into Management Server mode if necessary. 3. Select the Administration node in the tree on the left hand side. 4. Select the Management Zone tab and take down the Hostname and IP address of a server with Zone status set to Master. 2.2. Using vspace Management Center 2.2.1. Opening vspace Management Center 1. Launch the web browser and open the URL of vspace Management Center: https://<vmc_fqdn_or_ip>/vmc Replace the <vmc_fqdn_or_ip> with the FQDN or IP address of the vspace Management Center. 2.2.2. Checking Management Zone ID of vspace Management Center 1. Open the vspace Management Center and log on as an administrator. 2. Go to Administration > Management Server Administration.
3. Take down the Management Zone ID. 2.2.3. Checking versions of device firmware packages uploaded to vspace Management Center 1. Open the vspace Management Center and log on as an administrator. 2. Go to Administration > Manage Firmware. 3. Uploaded firmware packages are listed in Available Firmware box. 2.2.4. Uploading device firmware package to vspace Mangement Center 1. Open the vspace Management Center and log on as an administrator. 2. Go to Administration > Manage Firmware.
3. Click the Browse button and select a firmware package. 4. Click the Upload button to upload the firmware. 2.3. Performing device firmware upgrades 2.3.1. Upgrading device firmware in Direct mode using Boot Server for Miniterm service 1. Open the NC-Console. 2. Make sure the Console works in Direct mode. Turn it into Direct mode if necessary. 3. Select the Devices node in the tree on the left hand side. 4. On the Devices list select the devices to be upgraded. Hold down the Shift or Control key while selecting to select multiple devices. 5. Right-click a selected device and choose the Update Device Firmware Directly option from the pop-up menu.
6. In the Device Firmware Updater window select the Latest firmware radio button and click the OK button to initiate the process. Note: As the Boot Server for Minitrem is a UDP-based service it can only deliver the firmware in Local Area Networks. The access devices and the vspace Server delivering the firmware must be located in the same IP subnet. For devices located in remote subnets use the Direct mode with an FTP server. 2.3.2. Upgrading device firmware in Direct mode using FTP server Note: this method allows performing firmware downgrades too. 1. Open the NC-Console. 2. Make sure the Console works in Direct mode. Turn it into Direct mode if necessary. 3. Select the Devices node in the tree on the left hand side. 4. On the Devices list select the devices to be upgraded. Hold down the Shift or Control key while selecting to select multiple devices.
5. Right-click a selected device and choose the Update Device Firmware Directly option from the pop-up menu. 6. In the Device Firmware Updater window select the Selected firmware radio button. 7. Enter the FTP URL of the package file containing the desired firmware version. Enter the FTP user name and password if necessary. Note: The package file containing the desired device firmware must be uploaded to the FTP server prior to performing the upgrade. This method allows upgrading devices located in remote subnets. 8. Click the OK button to initiate the process. 2.3.3. Upgrading device firmware in Management Server mode 1. Open the NC-Console.
2. Make sure the Console works in Management Server mode. Turn it into Management Server mode if necessary. 3. Select the Devices node in the tree on the left hand side. 4. Click the Update Firmware button located above the device list. 5. Depending on the device model you want to upgrade select the M300/MX400 or the L300 tab. 6. Select the devices to be upgraded in Select Devices To Update box. 7. Select the desired firmware version (do not choose the Latest) in Select Firmware box. 8. Click the Confirm button to initiate the process.
9. Click the Yes button in pop-up window to re-confirm the action. Then click the OK button. 2.4. Upgrading the vspace Server software To perform an upgrade of vspace Server 6.x or 7.x the existing version must be uninstalled first, then the 8.3 version can be installed. To preserve the registration data, software license and device profiles defined on previous version the vspace Server 8.3 must be installed into the same folder location where vspace Server 6.x or 7.x was installed previously. In case of vspace Server 6.x upgrade the location should be: C:\Program Files\NComputing\NComputing vspace. vspace Server versions 8.0, 8.1 and 8.2 can be directly upgraded to vspace Server 8.3 by installing the 8.3 version on top of the existing 8.0, 8.1 or 8.2 versions. Only the above specified versions of vspace Server software for L- and M-series access devices can be upgraded to vspace Server 8.3. It is not possible to upgrade any vspace Server software that is supporting the X- or U-series products, vspace Server 4.x, the NCT-2000-XP nor NCX-2000-XP software. 2.4.1. Uninstalling the vspace Server software 1. Open the Control Panel and go to Programs and Features. 2. Select NComputing vspace on the list and click Uninstall.
3. Click Yes when asked if you want to uninstall NComputing vspace. 4. When uninstalling the vspace Server software it is possible to keep the registration data and the vspace Server software license. A new version of the vspace Server software installed on the same machine can then inherit the existing registration data and software license. Click Yes or No when asked if you want to delete the vspace Server software license.
5. The system must be rebooted for the uninstall process to finish. Click Yes to when asked if you want to restart the system immediately. 2.4.2. Installing vspace Server 8.3 on a fresh Windows system Refer to the vspace Server 8.3 Quick Installation Guide for instructions how to install the vspace Server software on a fresh Windows system. 2.4.3. Performing an upgrade to vspace Server 8.3 by installing it on top of previous version vspace Server versions 8.0, 8.1 and 8.2 (and only these versions) can be directly upgraded to vspace Server 8.3 by installing the 8.3 version on top of the existing 8.0, 8.1 or 8.2 versions. Installation of the vspace Server software on top of a previous version does not differ from installation on a fresh Windows system. Refer to the vspace Server 8.3 Quick Installation Guide for instructions how to perform the installation. 2.5. Miscellaneous actions 2.5.1. Obtaining vspace Server 8.3 installer and device firmware packages The NComputing vspace Server software, the device firmware packages and the corresponding documentation can be obtained from the Software downloads section of the NComputing.com website. Open a web browser and navigate to: http://www.ncomputing.com/ > Support > Software downloads or: http://ncomputing.com/softwaredownload 2.5.2. Uploading device firmware package to vspace Server 1. Open the Windows Explorer and go to NComputing vspace Server installation folder. The default vspace Server installation folder is C:\Program Files\NComputing\NComputing vspace Server for Windows.
2. Open the Bootsrv folder. 3. Make a backup copies of the index2.txt and catalog.txt files (e.g. copy the files as index2.txt.bak and catalog.txt.bak accordingly). 4. Copy the new device firmware package file (the tar.gz file) with the corresponding index2.txt file (for L-series) or catalog.txt file (for M-series) to the Bootsrv folder. 5. Reboot the vspace Server. 2.5.3. Checking Management Server connection of access devices Only L300 devices with 1.7, 1.8 and 1.9 firmware as well as M300 devices with 2.1 firmware can connect to a Management Server. 1. On the device open the Device information box and make sure a correct IP address of the Management Server is visible. On vspace Server: 1. Open the NC-Console. 2. Make sure the Console works in Management Server mode and is connected to correct Management Server. Turn it into Management Server mode if necessary. 3. Select the Devices node in the tree on the left hand side 4. Make sure the devices in question are listed and their Device State is On-line.
3. Migration scenarios 3.1. General information Different vspace Server software and device firmware versions have different management capabilities. The NC-Console contained in all vspace Server versions supports the Direct mode management, while Management Server mode management is only available in certain versions. Software properties Software product version Software build version Direct mode management Management Server mode management Management Server location Contained L300 firmware Contained M300 firmware 6.6.2 6.6.2.3 Possible Not possible (absent) 1.6.0 2.0.2 6.6.9 6.6.9.1 Possible Not possible (absent) 1.6.3 2.0.54 7.0.2 7.0.2.1 Possible Possible Integrated 1.7.0 2.1.0 7.1.0 7.1.2.9 Possible Possible Integrated 1.7.0 2.1.0 7.1.2 7.1.11.2 Possible Possible Integrated 1.8.2 2.1.1 7.1.4 7.1.13.1 Possible Possible Integrated 1.8.2 2.1.1 8.0.1 8.0.1.16 Possible Possible External 1.9.202 2.1.1 8.1.1 8.1.1.5 Possible Possible External 1.9.301 2.1.1 8.2.1 8.2.1.8 Possible Not possible (absent) 1.10.0 2.2.2 8.3.2 8.3.2.12 Possible Not possible (absent) 1.11.14 2.2.2 8.3.3 8.3.3.2 Possible Not possible (absent) 1.11.17 2.2.2 Firmware properties Device model Firmware version Firmware build version Contained in vspace Server version Direct mode upgrade Management Server mode upgrade L300 1.6.0 1.6.000-0003 6.6.2 Possible Not possible L300 1.6.3 1.6.003-0003 6.6.9 Possible Not possible L300 1.7.0 1.7.000-0003 7.0.2, 7.1.0 Possible Possible L300 1.8.2 1.8.002-0003 7.1.2, 7.1.4 Not possible Possible L300 1.9.202 1.9.202-0003 8.0.1 Not possible Possible L300 1.9.301 1.9.301-0003 8.1.1 Not possible Possible L300 1.10.0 1.10.0-0003 8.2.1 Possible Not possible L300 1.11.14 1.11.14-0003 8.3.2.12 Possible Not possible L300 1.11.17 1.11.17.0003 8.3.3.2 Possible Not possible L350 1.11.14 1.11.14-0003 8.3.2.12 Possible Not possible L350 1.11.17 1.11.17.0003 8.3.3.2 Possible Not possible M300 2.0.2 2.0.2-R 6.6.2 Possible Not possible M300 2.0.54 2.0.54-R 6.6.9 Possible Not possible
Device model Firmware version Firmware build version Contained in vspace Server version Direct mode upgrade Management Server mode upgrade M300 2.1.0 2.1.0-R 7.0.2, 7.1.0 Possible Possible M300 2.1.1 2.1.1-R 7.1.4, 8.0.1, 8.1.1 Possible Possible M300 2.2.2 2.2.2-beta 8.2.1, 8.3.2 Possible Not possible 3.1.1. Recommended firmware upgrade methods To perform a firmware upgrade an upgrade method that is supported by both the vspace Server and the device must be selected. Whenever possible the Direct method should be used, as it does not depend on the existence and operation of any Management Server. Device model Firmware Recommended firmware upgrade method L300 1.6 Direct L300 1.7 Direct L300 1.8 Management Server L300 1.9 Management Server L300 1.10 Direct L300 1.11 Direct L350 1.11 Direct M300 2.0 Direct M300 2.1 Direct M300 2.2 Direct Direct device firmware upgrade in Direct mode using Boot Server for Miniterm service or an FTP server (depending on the location of devices). Management Server device firmware upgrade in Management Server mode. 3.1.2. Sequence of actions The necessary sequence of actions depends on the method being used for updating the device firmware. Firmware upgrade in Direct mode 1. Upgrade the vspace Server Software 2. Upgrade the device firmware Firmware upgrade in Management Server mode 1. Upgrade the device firmware 2. Upgrade the vspace Server software
Sequence of actions for different software and firmware versions Device Software 6.x, 8.2 7.x, 8.0, 8.1 model Firmware L300 1.6 1. Software 1. Software L300 1.7 1. Software 1. Software L300 1.8 Not supported 1. Firmware 2. Software L300 1.9 Not supported 1. Firmware 2. Software L300 1.10 1. Software 1. Software L300 1.11 1. Software 1. Software L350 1.11 1. Software 1. Software M300 2.0 1. Software 1. Software M300 2.1 1. Software 1. Software M300 2.2 1. Software 1. Software Not supported software version does not support devices with this firmware version. The software must be upgraded first to a version supporting Management Server mode upgrades to perform an upgrade of devices running this firmware version. 3.2. Upgrading vspace Server 6.x 3.2.1. L300 devices with 1.6 (or older) firmware vspace Server 6.x Sequence of actions 1. Upgrade the vspace Server 6.x to version 8.3. a. Uninstall the vspace Server 6.x software. b. Install the vspace Server 8.3 software. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.2.2. L300 devices with 1.7 firmware vspace Server 6.x Order of actions 1. Upgrade the vspace Server 6.x to version 8.3. a. Uninstall the vspace Server 6.x software. b. Install the vspace Server 8.3 software. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.3. Upgrading vspace Server 7.x 3.3.1. L300 devices with 1.6 (or older) firmware vspace Server 7.x Sequence of actions 1. Upgrade the vspace Server 7.x to version 8.3. a. Uninstall the vspace Server 7.x software. b. Install the vspace Server 8.3 software. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.3.2. L300 devices with 1.7 firmware vspace Server 7.x
Sequence of actions 1. Upgrade the vspace Server 7.x to version 8.3. a. Uninstall the vspace Server 7.x software. b. Install the vspace Server 8.3 software. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.3.3. L300 devices with 1.8 firmware Installed and operational vspace Server 7.1 acting as Management Zone Master L300 devices connected to Management Server running on vspace Server 7.1 L300 1.11 firmware uploaded to vspace Server 7.1 acting as Zone Master Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. Perform a Management Server based firmware upgrade. Note: there might be delay of several minutes until the device receives the update command from the Management Server contained in vspace Server 7.1. 2. Upgrade the vspace Server 7.1 to version 8.3. a. Uninstall the vspace Server 7.1 software. b. Install the vspace Server 8.3 software. 3.3.4. L300 devices with 1.9 firmware Installed and operational vspace Server 7.1 acting as Management Zone Master L300 devices connected to Management Server running on vspace Server 7.1 L300 1.11 firmware uploaded to vspace Server 7.1 acting as Zone Master Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. Perform a Management Server based firmware upgrade. Note: there might be delay of several minutes until the device receives the update command from the Management Server contained in vspace Server 7.1. 2. Upgrade the vspace Server 7.1 to version 8.3. a. Uninstall the vspace Server 7.1 software.
b. Install the vspace Server 8.3 software. 3.4. Upgrading vspace Server 8.0 3.4.1. L300 devices with 1.6 (or older) firmware vspace Server 8.0 Sequence of actions 1. Upgrade the vspace Server 8.0 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.0 to perform an upgrade. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.4.2. L300 devices with 1.7 firmware vspace Server 8.0 Sequence of actions 1. Upgrade the vspace Server 8.0 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.0 to perform an upgrade. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.4.3. L300 devices with 1.8 firmware Installed and operational vspace Management Center 3.5 Installed and operational vspace Server 8.0 joined to Management Zone managed by vspace Management Center 3.5
L300 devices connected to Management Zone managed by vspace Management Center 3.5 L300 1.11 firmware uploaded to vspace Management Center 3.5 Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. Perform a Management Server based firmware upgrade. Note: there might be delay of several minutes until the device with 1.8 firmware receives the update command from the vspace Management Center 3.5. 2. Upgrade the vspace Server 8.0 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.0 to perform an upgrade. 3.4.4. L300 devices with 1.9 firmware Installed and operational vspace Management Center 3.5 Installed and operational vspace Server 8.0 joined to Management Zone managed by vspace Management Center 3.5 L300 devices connected to Management Zone managed by vspace Management Center 3.5 L300 1.11 firmware uploaded to vspace Management Center 3.5 Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. Perform a Management Server based firmware upgrade. 2. Upgrade the vspace Server 8.0 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.0 to perform an upgrade. 3.5. Upgrading vspace Server 8.1 3.5.1. L300 devices with 1.6 (or older) firmware vspace Server 8.1 Sequence of actions 1. Upgrade the vspace Server 8.1 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.1 to perform an upgrade. 2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.5.2. L300 devices with 1.7 firmware vspace Server 8.1 Sequence of actions 1. Upgrade the vspace Server 8.1 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.1 to perform an upgrade. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server. 3.5.3. L300 devices with 1.8 firmware Installed and operational vspace Management Center 3.6.29 (or newer) Installed and operational vspace Server 8.1 joined to Management Zone managed by vspace Management Center 3.6.29 (or newer) L300 devices connected to Management Zone managed by vspace Management Center L300 1.11 firmware uploaded to vspace Management Center Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. Perform a Management Server based firmware upgrade. 2. Upgrade the vspace Server 8.1 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.1 to perform an upgrade. 3.5.4. L300 devices with 1.9 firmware Installed and operational vspace Management Center 3.6.29 (or newer)
Installed and operational vspace Server 8.1 joined to Management Zone managed by vspace Management Center 3.6.29 (or newer) L300 devices connected to Management Zone managed by vspace Management Center L300 1.11 firmware uploaded to vspace Management Center Sequence of actions 1. Upgrade the L300 devices to 1.11 firmware. Perform a Management Server based firmware upgrade. 2. Upgrade the vspace Server 8.1 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.1 to perform an upgrade. 3.6. Upgrading vspace Server 8.2 3.6.1. L300 devices with 1.6 (or older), 1.7 or 1.10 firmware vspace Server 8.2 Sequence of actions 1. Upgrade the vspace Server 8.2 to version 8.3. Install vspace Server 8.3 on top of currently installed vspace Server 8.2 to perform an upgrade. 2. Upgrade the L300 devices to 1.11 firmware. For devices located in the same local subnet as the vspace Server 8.3 perform a Direct mode device firmware upgrade using Boot Server for Miniterm service. For devices located in remote subnets perform a Direct mode device firmware upgrade using an FTP server.
4. Final Notes To ensure successful upgrade of the NComputing vspace Server software and corresponding access device firmware always follow the few simple rules: 1. Catalogue the devices (take down firmware versions). 2. Choose the right firmware upgrade method. 3. Follow the necessary sequence of actions. Note: For the devices only manageable by Management Server perform the firmware upgrade before upgrading the vspace Server software.