Hosting CampusNexus in the Cloud Pablo Civalero Vice President Cloud & Managed Services Alex Arthur Senior Director, IT Operations Weston Education Group Kirk Barnett SIS Manager, Cleveland Chiropractic College
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Hosting CampusNexus in the Cloud Introductions Benefits of Moving to the Cloud Higher Education and the Cloud On Premises or Cloud Which is Right for my Institution? Data Points for Decision Making Open Discussion
Introductions Alex Arthur Senior Director, IT Operations Weston Education Group On Premises (Westcoast University) Amazon AWS Kirk Barnett SIS Manager, Cleveland Chiropractic College CampusNet Enterprise Cloud
Benefits of Moving to the Cloud *Across all industries *Across all industries Business productivity $6,256 IT Staff productivity $20, 155 Infrastructure management $146, 801 Average Annual Benefit Per 100 Users* $376,323 User productivity $203,111 Source: Business Source: Value Business of Managed Value Services, of Managed IDC, Services, June 2013 IDC, June 2013
Higher Education & the Cloud
Who Makes the Decision? Cloud Business or IT Decision? Unlike traditional IT decisions, cloud is increasingly considered a business decision, not a technology selection 46% of cloud users agree that non-it senior management is more involved in the cloud decision than in other IT decisions Silver Linings & Surprises: CDW s 2013 State of the Cloud Report, CDW, 2013
What is IT Working on? Barriers preventing IT to support Student Success Initiatives 24x7 Support Hiring and Retaining Staff Ongoing Knowledge/Training Capacity Planning Resource Constraints Competing Priorities Should commodity services be outsourced?
Security Security of Data IT security jumped to the #1 concern in 2016 of the Top 10 Issues Facing Higher Education Where does your institution compare with industry standards? ITIL Process Management ISO27001 Information Security Management ISO20000 IT Service Management SSAE16 Financial Controls PCI Compliance Credit Card Data Vulnerability/Penetration Testing The Top 10 Higher ED IT Issues of 2016, www.centerdigitaled.com/higher-ed
Business Continuity & Disaster Recovery Are you ready in case of a disaster? Or not!
Business Continuity & Disaster Recovery Business Continuity High Availability Double the resources needed Backups and transaction logs Offsite tape storage Time it takes to restore backups Insite or Offsite Disaster Recovery Data Replication Compute Power to stand up application servers RTO/RPO Testing Supported Internally? Included with cloud providers?
Costs Cloud vs. On Premises I can do it Cheaper! Have you identified all of the costs attributed to running the data center to operate CampusNexus? Cloud Determine Products and Users Sign License and/or SaaS Cloud Agreement On Premises Determine Products and Users License Software Buy Server Hardware Buy Networking Buy Storage Purchase Terminal Services CALs Purchase Citrix Purchase Microsoft SQL Server Install Software Create / Test Backup Procedures Establish / Test Disaster Recovery Plan Optimize databases Update firmware Update OS patches Update SQL Software Add additional hardware for new users Establish maintenance windows / IT on call schedule
Technology Refresh Average Life of Hardware Before / Refresh Third Party Software Upgrades (Citrix, VMware, etc..) Costs, training, consulting CampusVue Technology Upgrades SQL 2014, Windows 2012, etc.. Patch Management Hardware Software
SLAs and OLAs SLAs and OLA are they important? The objective of the operating-level agreement (OLA) is to present a clear, concise and measurable description of the IT/service provider's internal support relationships Unless OLAs are in place, the business has minimal leverage over the service provider SLAs measure the service provider s performance and quality in a number of ways. Some metrics that SLAs may specify include: Availability and uptime - the percentage of the time services will be available The schedule for notification in advance of changes that may affect users Help desk response time for various classes of problems
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Questions Contact me at: Name: Pablo Civalero Email: pcivalero@campusmgmt.com Phone: 561.923.2564