NPA Leading the development of community pharmacy
The National Pharmacy Association (NPA) is proud to introduce NPA, quality training to meet the entire pharmacy team s development needs. As the leading UK-wide trade association for community pharmacy, the NPA is here to support pharmacies to prosper commercially and professionally for the benefit of their patients. The NPA is committed to leading the development of community pharmacy by: knowledge and skills The NPA offers an extensive portfolio of training that you can trust, in a range of flexible delivery options to learn the way that suits you best: Prices quoted in this document are correct at time of printing 2
Sustainability and growth through training Sustainability and growth throu ing NPA Professional Qualification NPA Business Training Programme services, project planning setting objectives NPA Pharmacy Practice Procedure NPA Public Health engagement material) 3
NPA Professional Welcome to the New NPA Zone training, wherever you are, with: that you can study wherever you are. role, so stay posted for news from NPA. 4 : 01727 800 402 : www.npa.co.uk
NPA Professional Student and Member Support technician assessors are on hand to support learners through their courses. This support is extended to members, training managers and supervising pharmacists supporting learners. development. undertaking training needs analysis to answering complex regulatory or course related queries. Whether you are looking to enrol a member of staff on to one of our courses or you are a learner wanting further support, guidance or a one to one tutorial with an assessor, our expert team is here to help. Thankyou for your support and understanding for my NVQ course I managed to complete the course as there were some the way... I am grateful for Karen s help Opening hours: 9am-5pm Monday to Friday : 01727 800 402 : www.npa.co.uk 5
NPA Professional Our Commitment to You At the NPA we are committed to our members and their training needs, that s why we offer a that we offer you the best, most efficient service possible, the highest quality training and reliable advice for you, our members. For your service, we offer... To ensure quality, we... information (so always have your student number or NPA Membership number ready when you call) To support you, we offer... * Tutor training * Guides for tutors and students * Resources and recommended reading materials * contracts and individual learning plans * Preparation for registration for pharmacy technicians and pre-registration pharmacists * In-house pharmacists on hand to advise and help students * Links to key policy and practice documents and SOPs We aim to... promptly 7-10 working days 4 weeks after completion (NVQ3 within 10 weeks) Opening hours: 9am-5pm Monday to Friday : 01727 800 402 : www.npa.co.uk 6
NPA Professional Delivering Medicines Safely and Effectively The NPA s newdelivering Medicines Safely & Effectively course is the first course in the market developed specifically for staff that deliver medicines. The course provides staff with critical knowledge on delivering medicines to ensure the safety of your patients and reduce the risk of errors. The course will also help to improve customer service to housebound patients, increase job satisfaction across your extended team and provide evidence of staff competency. The course is fully accredited delivering medicines to customers. The course is suitable for any staff member who collects prescriptions and deliver medicines to customers. Course Covers Price: 50+VAT Delivery Options The module book forms the assessment for this course, comprising of several activities and scenarios Pharmacy Delivery Bundle Code - SPECIALD 18.79 Although it had been a while since he last studied... found the course easy to work through and had plenty of time to get through the questions : 01727 800 402 : www.npa.co.uk 7
NPA Professional Introduction To Working In A Pharmacy Introduction to Working in a Pharmacy, is available the complete course materials, empowering them to study, learn and have their own personal reference source of information when supporting customers and patients. Course Covers Delivery Options procedures dispensed items including paper based assessments comprised of multiple choice questions Price: Paper based course 15.99+VAT : 01727 800 401 : www.npa.co.uk : npasales@npa.co.uk 8
NPA Professional Pharmacy Interact The NPA s market leading Medicines Counter Assistant course provides essential knowledge required to sell medicines over the counter. The course is fully accredited the medicines counter. This course can be studied over a 6 month to 1 year period, providing copy of the complete course materials, empowering them to study, learn and have their own personal reference source of information when supporting customers and patients. Course Covers Price: Paper based course 79+VAT e-learning course 70+VAT Delivery Options including paper based assessments comprised of multiple choice questions choice questions which are automatically marked for faster results This day has given me pre-reg tutor : 01727 800 402 : www.npa.co.uk 9
NPA Professional Introduction to Pharmacy Stock Control The NPA s Introduction to Pharmacy Stock Control course provides staff with essential knowledge on undertaking stock control duties within the dispensary. The course is fully accredited who are not qualified as a dispensary assistant but wish to carry out stock control duties within the dispensary. Course Covers Price: Paper based course 60+VAT Delivery Options The module book forms the assessment for this course, comprising of several activities and scenarios : 01727 800 402 : www.npa.co.uk 10
NPA Professional Interact Plus This course provides knowledge and a greater understanding of the major body systems and how over-the-counter medicines work on these systems. The course provides excellent development for experienced medicines counter assistants who have completed the Pharmacy Interact course. The knowledge gained from studying this course will help to bridge the gap between Medicines Counter Assistant training and training for staff undertaking dispensing activities or for those wishing to engage in service delivery. This course is suitable for all levels of pharmacy support staff wanting further development or refresher training on the body systems. Course Covers modules all contained within one workbook, which cover the major body systems plus one module on working with customers and patients to develop the learner s communication skills. The topics include: Delivery Options Price: 30+VAT 10+VAT : 01727 800 401 : www.npa.co.uk : npasales@npa.co.uk 11
NPA Professional Dispensary Assistants Course accredited course for all staff undertaking dispensing activities. This comprehensive course is a great stepping stone for progression onto pre-registration pharmacy technician training and a career as a pharmacy technician. Learners, who successfully complete the Dispensary Assistants Course within 15 months of enrolment, may transfer on to the NVQ Level 3 Diploma in Pharmacy Service Skills at module 5 - thereby saving time and money. Course Covers Delivery Options Price: Paper based course 185+VAT e-learning course 165+VAT module pack comes complete with learning resources, multiple choice questions to test learning and an assessment paper to formally assess the learning choice questions. The assessments are all electronically uploaded for easy and efficient completion Dispensing Check Stamp - Self Inking Code - NPALABSTAM 12.99 The ideal stamp for checking dispensing. This Trodat self-inking stamp has four boxes with the acronyms: : 01727 800 402 : www.npa.co.uk 12
NPA Professional NVQ Level 3 Diploma in Pharmacy Service Skills The NVQ Level 3 Diploma in Pharmacy Service Skills Underpinning Knowledge Programme, is suitable for any member of the pharmacy support team wishing to embark on a career as a Pharmacy Technician. This two year integrated course is delivered in a variety of learning options and monthly enrolments tailored to suit the needs of the learner and the pharmacy. The course comprises of paper based knowledge modules integrated with corresponding competency based units. The units come in a choice of either paper based portfolio or e-portfolio, offering the flexibility to deliver learning the way you want the learner to optimise evidence collection. The course is accredited house quality assurance, giving you the reassurance that your pre-registration trainee pharmacy technician will receive the highest quality of training, as you would expect from your NPA. Course Covers and 17 competency based units, covering topics such as: number of key therapeutic areas) aseptic procedures Delivery Options Price: Option 1: One payment of 1250+VAT Option 2: 850+VAT for Part 1 650+VAT for Part 2 : 01727 800 402 : www.npa.co.uk 13
NPA Professional Accuracy in Dispensing Course This course is specifically written and designed to enable suitably experienced Pharmacy The NPA Accuracy in Dispensing by NPA Assessors to undertake this highly responsible role, thereby giving our members the peace of mind to fully optimise skill mix within the pharmacy. Course Covers checking pharmacist in a simulated pharmacy environment reassessment portfolio Delivery Options checking activities, monthly appraisals with the supervising pharmacist and structured learning assignments independent NPA Assessor at an offsite demonstrate competence by checking a series of dispensed prescriptions under timed conditions Self Inking Accuracy Checking Stamp Code - STM420 14.99 Price: 279+VAT This stamp is ideal for students on the NPA followings wording which is easily identified: Pharmaceutically Assessed by... : 01727 800 402 : www.npa.co.uk 14
NPA Professional Pharmacy Undergraduate Training Programme This course provides a comprehensive package of essential knowledge and practice skills for working on the medicines counter and in the dispensary for pharmacy undergraduate students pharmacists to provide structured training for pharmacy undergraduates allowing you to provide quality placements and attract and recruit the highest level of candidates. This invaluable programme will support every placement undertaken in the pharmacy to be a The training provides an ideal foundation for progression to pre-registration pharmacist training in community pharmacy. Course Covers Delivery Options The learning is divided into four parts - all parts can be completed in a single placement or over multiple placements dependent on the individual requirements of the undergraduate and the pharmacy Price: 125+VAT : 01727 800 402 : www.npa.co.uk 15
NPA Professional Pre-registration Pharmacist Training Programme Prepare for business and practice in community pharmacy The NPA integrated Pre-registration Trainee Pharmacist Training Programme is designed performance standards. The programme is written and delivered by a team of experienced pharmacists who will fully support and guide pre-registration pharmacists to develop into confident and competent pharmacists. The programme will be delivered across the UK at a number of locations but can also be tailored for groups at a location of your choosing. The new pre-reg programme will prepare future pharmacists with an invaluable opportunity to interact, network and share experiences with other pre-registration pharmacists - all vital attributes for building a future multidisciplinary workforce. Examples of course topics include Delivery Options number of locations across the UK learning to support preparation for the Price: 1000+VAT workplace learning materials and resources : 01727 800 402 : www.npa.co.uk 16
NPA Professional Pre-registration Pharmacist Tutor Training The one day face-to-face training is suitable for all pre-registration tutors who are new to tutoring as well as being a refresher for the more experienced tutor. The day covers key milestones when difficult situations arise such as if the pre-registration pharmacist is not meeting the required performance standards. Tutors will feel confident that they are equipped with the information and skills to shape the next generation of pharmacists. compile a training plan. pre-registration pharmacist tutor. A number of supplementary training packages are available for members and their teams relating to people management which will provide additional training for pre-registration pharmacist tutors. Course Covers competency Delivery Options location of your choosing (minimum group required) Price: Face to face 85+VAT Online 40+VAT Non member 127.50+VAT (Face to face) Free of charge for NPA Member tutors who enrol a pre-registration pharmacist on to the NPA Pre-registration Trainee Pharmacist Training Programme : 01727 800 402 : www.npa.co.uk 17
NPA Public Health Health Champion Course and Applied Award Health Champion Course provides the learner with a Level 2 qualification in Understanding Health Improvement and wellbeing campaigns in the pharmacy. Pharmacy support staff are the first members of the team that patients and customers interact with, therefore they are well positioned to support customers with public health messages and ensure that your pharmacy is the place to come for a complete health and wellbeing service for themselves and their family. The investment in support staff to undertake this essential role is critical to help the pharmacy business thrive. Course Covers Delivery Options Price: Health Champion paper based 85+VAT e-learning 69+VAT Applied Award 85+VAT Combined Health Champion Course & Applied Award Course for 150+ VAT : 01727 800 402 : www.npa.co.uk 18
NPA Public Health Leadership Training for Healthy Living Pharmacy The Leadership Training for Healthy Living Pharmacy is delivered to inspire and enable teams the pharmacy team and will help them develop and engage their workforce to deliver public health messages and interventions for the benefit of their patients and communities they serve. This engaging and interactive course will provide delegates with the inspiration and tools to Course Covers The first module focuses on developing and motivating your team: managers to lead change develop and improve leadership qualities techniques and tips to support delegate and direct others Additional leadership training modules: and commissioners productivity Introductory Leadership Business Modules: Please see NPA Business Modules overleaf : www.npa.co.uk/webshop Delivery Options : 01727 800 402 : www.npa.co.uk 19
NPA Business Business The NPA understands your need to develop both your skills and knowledge, but also appreciates the constraints put on you to perform your role and provide a high degree of professional service business skills, including sales, customer service, management, leadership, communication, finance, marketing and personal development. Modules Cover or skills needs of all individuals within the pharmacy team. Business Improvement People Development Business Compliance customer service listening skills language supervisory skills decision making Assessment 20
NPA Business Evidence of ongoing staff development to support pharmacy inspections Delivery video based e- modules split into short bite sized sections outcomes presentation connection tablets and most smart phones the learner and the pharmacy viewing the video sections portfolio upon successful completion of associated tests available via an easy to navigate dashboard; also allows tracking of individual learning real time (very useful for managing and tracking the teams learning) learning telephone and email Price: 20+VAT per module This is an exclusive 20% discounted price for NPA Members *further discounts available for large volume purchases OFFER 12 months of unlimited access to the entire suite of modules and programmes for 199+VAT per user *further discounts available for large volume purchases : 01727 800 402 : www.npabusinesslearning.co.uk 21
NPA Pharmacy Practice Medicines in care homes The Medicines in care homes pack has been designed to assist pharmacists in providing training to care home staff. This pack consists of a pharmacist training manual, six A5 workbooks and six A5 certificates. Additional workbooks with certificates are available to order to meet the needs of the trainer. The training can be used as an introduction to medicines for new care home the training undertaken during the sessions can be used to contribute towards their evidence portfolio for the qualifications they are undertaking to work in the care home. Course Covers The workbook consists of five sessions which cover: and their use supporting medicine use Price: Full pack (training manual plus 6 workbooks) 39.99+VAT 6 additional workbooks 19.99+VAT Delivery Options additional information to enable pharmacists to deliver the training with multiple choice questions at the end of each module. These can be completed during the session or at a later date manner to suit the requirements of the care home workbook for care home staff to help consolidate learning pharmacist can provide the care home staff with a certificate to show that they have undertaken the training To place an order contact NPA Sales on: : 01727 800 401 : www.npa.co.uk : npasales@npa.co.uk For further advice and support relating to the use of the training pack please contact the NPA Pharmacy Services Team on: : 01727 891 800 : www.npa.co.uk : pharmacyservices@npa.co.uk 22
NPA Business Pharmacy Practice experience, specialise in training, advising and supporting community pharmacy teams. This enables the NPA to meet your needs by developing rapid learning resources in the areas of the NPA, therefore our pharmacy practice online rapid e-learning modules, factsheets, members and their teams and available free of charge. Resources Delivery Options resource pack - Assess and Learn - module for medicine counter assistants Resources for Training Managers documents and other resources and be downloaded to your computer accessed from the NPA website Price: free of charge for NPA Members A new suite of modules and resources to help you plan and manage the learning and development of your teams, including modules on: This list is ever-growing, so look out for updates from NPA to see what s new. : 01727 891 800 : www.npa.co.uk : pharmacyservices@npa.co.uk 23
Role Delivery Driver Medicines Counter Assistant Dispensary Assistant Course Delivering Medicines Safely & Effectively Introduction to Pharmacy Stock Control Introduction to Working in a Pharmacy Pharmacy Interact Interact Plus Health Champion Leadership for HLP Health Champion Applied Award Dispensery Assistants Course NVQ Level 3 Diploma in Pharmacy Service Skills Accuracy in Dispensing Pharmacy Undergraduate Programme Pre-registration Trainee Pharmacist Training Programme Medicines in care homes NPA Business NPA Clinical NPA Pharmacy Practice 24
Pharmacy Technician Pharmacy Undergraduate Pre-Registration Trainee Pharmacist Pharmacist Pharmacy Manager Pharmacy Owner 25
Notes
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Your NPA : 01727 800 402 : www.npa.co.uk : 01727 800 401 : www.npa.co.uk : npasales@npa.co.uk : 01727 891 800 : www.npa.co.uk : pharmacyservices@npa.co.uk All intellectual property rights, including logo, copyright and database rights, in material contained in, or referred to on our website(s), printed or digital communications belongs to the NPA or our licensors. No content from our printed and digital communications or our website www.npa.co.uk or any other site owned, operated, licensed or controlled by us may be copied, transferred, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in anyway. any other server. NPA Brochure Oct 2015 V4