Information Technology Association of Canada (ITAC) Dancing with Departments Shared Services Canada (SSC) Update Peter Bruce, Senior Assistant Deputy Minister Projects and Client Relationships September 9, 2014
Data Centre and Network Consolidation Overview Target End State Target end state: Seven data centres Established in pairs for redundancy Mostly private sector-owned Most outside of the National Capital Region (NCR) First pair: Development data centres Bell Canada in Gatineau Government of Canada owned Macdonald-Cartier in Ottawa Second pair: First set of production data centres Government of Canada owned facility on the Canadian Forces Base Borden Site located within 100 km of Borden Third pair: Final set of production data centres If required (to be confirmed) Located outside of NCR and Ontario Specialized supercomputing facility Enhanced Enterprise Security Cyber Threats Canadians Public Servants Production X Supercomputer Internet Governments Allies (+International) Virtual Private Cloud Government of Canada Network (GCNet) Regional and international carriers (377,000 users; 3,580 buildings) Business Continuity Sensitive Data Enclaves Development Businesses Government of Canada Offices Production Y Target end state: Streamlined networks Connecting 377,000 public servants to each other and to Canadians Linking 3,580 Government of Canada occupied buildings Key components include: Single enterprise-wide network with enhanced capacity and robustness Ultra-high speed, no-fail connectivity between data centres Greater, more secure Internet connectivity Streamlined and wireless telecom infrastructure inside buildings Voice services (VoIP) (wired and wireless) More desktop videoconferencing services Contact centre infrastructure services Enhanced security through consolidated security services and increased perimeter security 2
SSC Service Delivery Transition 43 PARTNERS 6 OPERATIONS PORTFOLIOS Grouped by Business Affinity TILTING HORIZONTALLY Towards Enterprise Lines of Business ECONOMIC AND INTERNATIONAL FINANCE GOVERNMENT OPERATIONS NATIONAL SECURITY SCIENCE SOCIAL Economic and International Finance Government Operations National Security Science Social One Way of Working, leveraging the people, tools and services to improve our operations and provide more value for money. Enterprise-wide approach to service delivery will build agility, capacity, and our operational foundation for change and new services. 3
Integrated Planning: A Means To An End PRICE SSC SERVICES QUANTITY TIME 4
SSC Transformation Program Key Milestones (as at May 2, 2014) EMAIL AND BB10 DATA CENTRE TELECOMM- UNICATIONS EMAIL BB10 FACILITIES INFRASTRUCTURE AS A SERVICE PLATFORM AS A SERVICE GCNET WAN WIFI/LAN VIDEOCONFERENCE AND BOARDROOMS WORKPLACE COMMUNICATIONS CONTACT CENTRE FY 2013/2014 FY2014/2015 FY 2015/2016 FY 2016/2017 FY 17/18 FY 18/19 FY 19/20 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Contract Award Wave 0 Wave 1 Wave 2 Wave 3 Pilot (SSC, TBS, Foreign Affairs and Trade Development Canada) Enterprise Data Centre (EDC) Gatineau Complete EDC Borden - Interim Established EDC Borden and EDC Borden Twin EDC Borden Twin - Established establishment Basic Application Hosting Service Established (ongoing service improvement releases) Project Authority Approved Strategy for Multi-Tenant buildings VC Service 1.0 Established (ongoing service improvements; releases as required) Execute in Waves (Break/Fix) Data Centre Supply Chain Established Pilot Complete Contract Award(s) Contract Awards Complete GC Commitments Contract Award EDC Dorval - Replacement Complete Mission Critical Application Hosting Service Release Building-by building migration begins Building-by building migration begins VC Service 2.0 BB10 rollout complete Building-by building migration begins EDC Ottawa Refurbishment Complete Production 3 EDC Borden Expansion Complete Established Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) Production 4 Established EDC Dorval Consolidation Complete Consolidation Complete CYBER AND IT SECURITY CYBER SECURITY IT SECURITY Security Operations Centre Release 1 Managed Security Service Contract Award Migration Security Operations Centre Release 2 Security Operations Centre Release 3 Network Security Transformation Plan GC SECRET INFRASTRUCTURE Release 1 (tactical) Release 2 C5 Upgrade Release 3 - Business Case Release 3 Release 3 Implementation WORKPLACE TECHNOLOGY DEVICES PROVISIONING SERVICES WORKPLACE TECHNOLOGY SERVICES Software Service Design Initiate and Develop Pilot Software Sourcing Strategy Hardware Service Design Updated Business Case Hardware Sourcing Strategy Enterprise Business Case Incremental Transition to Enterprise 5
Transformation Alignment - <DEPT> EMAIL & BB10 EMAIL BB10 Fiscal Year (FY) 13/14 FY 14/15 FY 15/16 FY 16/17 FY FY Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 17/18 18/19 Wave 0 Wave 1 Wave 2 complete Wave 3 complete complete complete Pilot (SSC, TBS, DFATD) Email Execute Wave 1 BB10 rollout complete Iteration 2 - view as of January 2014 GOC Priorities Partner Priorities FY 19/20 DATA CENTRE DEVELOPMENT PRODUCTION 2 Centre de données de l Ouest du Québec / Development 1 Complete Macdonald Cartier Data Centre / 3 7 Development 2 Refurbishment Complete Borden /Production 1 Borden / Production 1 Expansion Complete Production 4 Interim Established 2 3 Production 3 Established Established 1 Production 2 Established 7 SCIENTIFIC Science Data Centre Replacement Complete Supercomputing Consolidation Complete NETWORKS CYBER & IT SECURITY GCNET WAN Strategy for Multi-Tenant WIFI / LAN buildings & trusted source guests VIDEO- GC Service Established CONFERENCE CONTACT CENTRE HOST. IP - VOICE CYBER SECURITY IT SECURITY GC SECURE INFRASTRUCTURE Security Operations Centre Release 1 Managed Security Service Contract Award & Migration Pilot Wifi 5 Contract Awards 2 2 Contract Award (s) Contract Award Security Operations Centre Release 2 Network Security Transformation Plan Release 2 / Initiate Consolidation Building-by-building migration begins Building-by-building migration begins Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) Building-by-building migration begins Security Operations Centre Release 3 Identity Credential Access Management Release 1 Consolidation Complete Consolidate / Migrate WORKPLACE TECHNOLOGY DEVICES SUPPORT SERVICES PROVISIONING SERVICES Software Service Design Pilot Business Case Pilot Contract Award Software Sourcing Strategy Hardware Service Design Hardware Sourcing Strategy Partner Priorities 1. Department Priority Name 2. Department Priority Name 3. Department Priority Name 4. Department Priority Name 5. Department Priority Name 6. Department Priority Name 7. Department Priority Name 6
Partner Profile Dashboard 7
Portfolio Projects Status 8
Executive Project Dashboard 9
Delivering on the GC IT Agenda A Balancing Act TRANSFORMATION PROJECTS OPERATIONS Fundamentally changing the delivery of IT Infrastructure Services Building excellence and project execution with Partners Ensuring quality and continuity of IT Infrastructure Services Challenge: Reallocating resources and capacity to make it happen Challenge: Meeting business expectations during times of massive parallel change Challenge: Keeping the lights on during massive change while avoiding getting locked into a legacy environment 10
Questions and Comments Thank you! 11