Managed Services for the Cloud Foundry PaaS Managed Services for the Cloud Foundry PaaS Contents Who can benefit? How Altoros s managed services can help you? Support and response time Altoros s service quality Support plans Pivotal, the founder of the Cloud Foundry PaaS, partnered with Altoros to deliver specialized managed services to companies that use this platform. The offering includes three comprehensive service options that provide various levels of access to one of the largest pools of Cloud Foundry expertise on the market. When it comes to operating Cloud Foundry environments, from single or multi-location deployments to application architecture and migration, to enterprise-grade security, patches, and application migration, Altoros can help. Altoros s managed services enable Cloud Foundry users to offload many aspects of operating and maintaining a Paas. With Altoros s managed services you will be able to focus on your core business goals, while your system will always be up and running. 100% availability and data integrity Out-of-the-box Cloud Foundry can provide real 100% availability of your applications. Data replication between different data centers, including those located in different geographical regions, guarantees that no piece of information or customer experience essential for your business will be lost. 24/7/365 support We developed different support plans to let you select the level of assistance you need. Our team of infrastructure guards has extensive expertise in managing enterprise-level, multi-cloud Cloud Foundry environments. Our 24/7/365 support means that you will get help right when you need it. Proven cloud automation experience Being a leading Cloud Foundry integrator and consultant, Altoros has valuable experience in deploying and managing Cloud Foundry-based ecosystems. Our infrastructure engineers and DevOps have supreme skills in managing and configuring deployments with cloud orchestration and configuration management tools, including BOSH, Juju, Chef, and Puppet. Intensive system monitoring To avoid performance slowdowns and prevent your platform form a sudden failure, we provide sustained monitoring of key system indicators. Proactive platform management helps us to detect possible issues and resolve them before they affect your business.
1. Who can benefit? 1.1 IT departments of enterprises If a Cloud Foundry deployment that carries mission-critical applications goes wrong at 2 am on a Sunday, you probably want to have a partner that can return Cloud Foundry to a healthy state sooner than later. Altoros offers services to provide around-the-clock care to your Cloud Foundry clusters. Highlights of SLAs Advanced security services Knowledge transfer is part of our service. Altoros s employees will resolve your issues 24/7 by phone, chat, or e-mail. 15 min, 1 hour, and 4 hour response guarantees cluster patches and upgrades multi-location cluster deployments data backups and recovery SQL and NoSQL database tuning for multi-tenancy security service on all levels (from stemcells and containers to Cloud Controller and Router) manage firewall (security groups), NAT access, and keys intrusion detection security vulnerability testing and patch management 1.2 Software-as-a-service Providers Understanding what is crucial for your business, Altoros provides you with an outstanding technology expertise and reliable infrastructure to help you grow into an industry leader. One-click working environment Advanced security services Our managed services will take the burden of infrastructure maintenance off your infrastructure-engineering department. You will be able to focus on what you do best delivering high quality software while enjoying the environment configured for your needs. When your project grows, your infrastructure will immediately adjust to your new capacity demands. Since any piece of your data is essential to your mission-critical Web applications, we take care of data integrity by providing the highest level of security and continuous backup.
No-downtime deployment Predictable budget Application downtime decreases your revenues and damages your reputation, forcing users to shift to a more reliable provider. With Altoros s managed services you will be able to provide 24/7/365 availability of your system. The transparent billing policy guarantees you that you will not exceed your budget and will only pay for the resources you actually need at the moment. You will be able to select the configuration that meets both your financial and performance expectations. 1.3 Infrastructure-as-a-Service Providers How often do you suspend operation or cannot address the immediate needs of your customers because of infrastructure issues or failures? The larger the scope of your business, the harder it is to track allocated resources and monitor the budget. With the help of managed services from Altoros you will be able to reach 24/7/365 availability of your PaaS to achieve your business goals faster. Continuous business operation The right IT focus Complete data integrity Infrastructure failures may paralyze the work of the whole company, affecting revenues and the service quality for your end customers. Altoros s managed services guarantee maximum uptime and the highest level of availability for your system. The managed services will relieve your IT staff from daily infrastructure maintenance and tuning routines. You will be able to invest into development of your core business processes rather than keep supporting day-to-day operation of your office. Keeping large volumes of information within a company may be challenging, therefore data backup is often neglected or data is stored for an insufficient period of time. The managed services introduce a new approach to storing your data. Continuous data backup ensures that no piece of your business-critical information will be lost or damaged.
1.4 What are the gains for your customers? Service availability End users will be able to enjoy smooth operation of the PaaS-based system that is always up and running with no need to care about any technical issues. Low network latency The speed of access to all on-premises resources can be increased sufficiently to provide your customers with the convenience they expect from the service. You also will be able to apply the best security practices to ensure end-to-end data protection. 2. How Altoros s managed services can help you? Committed engineers with relevant skills Cloud automation requires expertise that goes far beyond system administration skills. Your engineers should have extensive experience in both software development and system configuration, knowing peculiarities of every cloud platform and being able to integrate any tools you need to deploy your projects. Besides, new tools and technologies are emerging so fast that you constantly need to invest into staff training. Partnering with Pivotal and contributing to Cloud Foundry, Altoros obtains true hands-on experience in deploying and configuring this platform for enterprise-class projects. Altoros has deployed Cloud Foundry 2.0 to a number of hosting providers and enterprises. Now these production environments are being used by hundreds of developers. With Altoros s engineers you will be able to easily deploy, maintain, and scale your high-load systems or run large hosting environments 24/7/365 with no single point of failure. 100% Uptime Automated monitoring and proactive control of your system s status ensure the highest level of availability for your applications. In case of a node/server failure, the health manager will seamlessly re-distribute the load and deploy a backup instance with no effect on the overall system operation. 24/7/365 support, all day and night, with no breaks for holidays or celebrations When your business reaches a particular size, it becomes more difficult to control the whole ecosystem. Very often, the infrastructure fails because you were unable to timely detect and promptly react to computing resources running out, sudden software errors, security breaches, or other incidents.
We provide ongoing monitoring of the essential system indicators to ensure the fastest response to emerging issues and guarantee your system s lasting uptime. The team of workaholic engineers is always ready to fix any error to help you deliver high-end services to your customers. 3. Support and response time While some errors require immediate actions, other accidents may just slightly affect the your workflow. To make sure your issues are timely resolved, we developed a special scale to assess how critical an incident/problem is and how fast we should react. This helps us to properly prioritize tasks for engineers and provide you with the best-quality support. Critical severity High severity Medium severity Low severity An issue causes crashes of the entire production system/ environment, losses of data, incorrect transaction processing, or any other errors that stop your business operation. No workaround currently exists. A group of issues that greatly limit the functionality available in the normal operation mode. You may experience data security and confidentiality errors, including damaged access restrictions. No workaround currently exists. This rating is assigned to issues that include errors in production environment that slightly limit functionality of a solution. The available workarounds will allow your staff to complete the required operations independently, however, they can be carried out slower or in a less convenient way. Such issues only cause slight inconveniences in operation of your solution and do not affect your business or performance of your system.
Infrastructure guards Being experts in their fields, Account Managers, Support Specialists, Infrastructure Engineers, and Business Development Managers work as a well-balanced team of guards who are always at hand to rescue your system in case of emergency. They bring their management talent and hands-on experience in Cloud Foundry integration and maintenance to provide fast help when you need it. Team roles: Account Manager will help you to feel comfortable with the new service by ensuring that all your infrastructure needs are fully satisfied. You will receive regular reports that show your resources utilization and costs to help you track your progress and monitor your infrastructure maintenance expenses. Support Specialist will respond to your technical issues 24/7, making sure you get all the necessary help and assistance. This specialist will select the right person from a pool of certified DevOps and infrastructure engineers and delegate your case to them. Infrastructure Engineer has hands-on experience in Cloud Foundry and related technologies, as well as a deep commitment to success of your business. If a more complex issue arises, several technicians with respective skills can work together to overcome the challenge in the shortest possible time. Business Development Manager is a person who will help you to decide on the best strategy for your project and provide recommendations on how you can optimize your system.
4. Altoros s service quality A simple approach that helps ensure utmost availability of your PaaS services and applications: Altoros brings automated tools that track the state of your entire PaaS cluster and its underlying infrastructure 24/7 with talent and passion of highly-trained staff who do their best to assist you in reaching your business goals. Why Altoros We have extensive experience in deployment and integration of Cloud Foundry with legacy applications, using Chef, Puppet, BOSH, Juju, and related tools/technologies, such as cloud orchestration, NoSQL databases, and Hadoop distributed computing. A 250+ strong, full-time team of infrastructure engineers,.net, Java, Ruby developers, DevOps, QA, and management specialists. Partnership with Pivotal gives us deep understanding of Cloud Foundry architecture, first-hand acess to PaaS innovations, as well as hands-on experience in Cloud Foundry implementation. By delivering integration solutions to technology leaders, including AWS, Google Compute Engine, Windows Azure, RightScale, Canonical, Joyent, and Couchbase, Altoros transfers best practices to members of your team every day that we work together. More than 10 years in IT brought us 500+ successful projects and mature development/ management processes. You will get global support from Altoros s own 9 locations in 7 countries.
5. Support plans Altoros provides three support plans that address our customers PaaS management needs as fully as possible: Alarm Reactive Proactive monitoring alerts 24/7 support management pricing, USD per GB RAM/h 0.01 0.02 0.03 min GB RAM hours 23,000 45,000 70,000 setup fee, USD* 750 750 750 volume discount, for GB RAM/h 10% 115,000 225,000 350,000 20% 230,000 450,000 700,000 30% 345,000 675,000 1,050,000 contact us 460,000 900,000 1,400,000 *- the setup fee can be void under the condition of a 12-months service commitment For the Alarm plan Altoros will install a testing harness that will monitor the performance of the system and alert both you and Altoros s staff about the problem. Altoros will start mitigation procedures only after the customer s approval. The monitored parameters will be divided into three layers: Layer 1: System Deployment (BOSH). The monitors will measure performance of virtual machines, network, and storage. Layer 2: Cloud Foundry. The logging system will identify performance bottlenecks on the level of containers, router, cloud controller, database services, etc. Layer 3: The system will be monitored on the level of end users of applications written in Java, Ruby, PHP, etc.
In the Reactive plan, in addition to installing service monitors, Altoros will respond to performance issues right after the alert in accordance with the problem priority and the SLA. The Proactive plan includes procedures that maintain the health of your system and prevent unpredictable issues as much as possible. The activities include: Regular Cloud Foundry release updates Stemcell updates Buildpack updates All updates will be tested on a staging environment before we migrate them to your production site. Want to learn more about our managed services and support plans? Contact us: +1 (650) 395-7002 engineering@altoros.com HQ, USA Norway Denmark United Kingdom Switzerland Argentina Eastern Europe Sunnyvale (CA) +1 (650) 395-7002 Oslo +47 21 92 93 00 Silkeborg +45 40 46 79 64 London +44 (0) 203 318 4785 Zürich +41 44 383 78 83 Buenos Aires / Santa Fe + 54 (11) 3220 9675 +54 (911) 6352 7080 Minsk, Belarus +375 (17) 388-0132 www.altoros.com www.altoros.no www.altoros.dk www.altoros.com/uk www.altoros.com/switzerland www.altoros.com.ar www.altoros.com