Wednesday April 18 th Pre-Summit Expert Sessions (select 1 out of 4) 13.00 SANDWICH LUNCH 14:00 Expert Session 1: E-identity The new money Experts Presenting: Dave Birch Director of Consult Hyperion Kick Willemse - Boardmember OpenID,Evidos Vincent Jansen - Senior Consultant Innopay This workshop aims to be a solid introduction to the topic of E-identity for payment and financial professionals. From it you will gain insights in the terminology, get a good market overview and will be informed on key trends in E-identity. What's the value created by E-identity? Why is E-identity the new money? What roles should banks/fis/pis play in E- identity? Will there be global trust frameworks like there are payment networks? Can payment infrastructures be re-used for E- identity? Expert Session 2: E-financing Supply Chain Finance: how does it fit together? Experts Presenting: Jaap Jan Nienhuis - Senior Consultant Innopay Liliana Fratini Passi CEO at CBI Consortium Lars Rolf Jacobsen - Financial Solutions Manager at Tradeshift Reinier Weerman CEO at flinqer Supply chain finance seems to be the new buzzword in e-invoicing, promising further benefits for both buyers and suppliers. Some e-invoicing service providers already have financing propositions related to e-invoicing. New companies are entering the market with innovative new services. How should you respond? How do these developments relate to existing supply chain finance services During this workshop you will get insight into the most recent insights in supply chain finance, its relation with e-invoicing and the market of both bank and non-bank service providers. 1
14:00 Expert Session 3: Infrastructure, convergence and innovation Are we becoming over infrastructure? Experts Presenting: Gerard de Moura - MD at Galitt Michael Salmony - Executive advisor to the board of director at Equens Rodolphe Meyer CIO at STET Jean Philippe Joliveau - Head of Project Management, Financial Institutions at SIA With the reality of SEPA, banking infrastructures are likely to converge. That is what most industry participants think for many years. So far, we still have more than 20 national players and a few cross border mergers. Is the SEPA hypothesis on infrastructures right? Will we have fewer infrastructures? Why isn t this speeding up? During this workshop major infrastructure players will give their views on this matter. Requirements of banking communities when considering infrastructure decisions The potential of innovation and the opportunity of convergence of payment types Bank-to-bank vs bank-to-customer infrastructure opportunities Understanding of the role of economies of scale The role of national governance within the European perspective Expert Session 4: SIA E-payment 17.30 FLORIN AWARD PRODUCT PITCHES FOLLOWED BY DINNER RECEPTION E-payments and M-payments: making it work for banks, merchants and consumers Experts Presenting: Antonella Vanara - Business Development manager at SIA Cristina Gamerro (Corporate & P.A. Division, SIA) Valeria Portale Obsertatory of NFC & Mobile Payments at Politecnico Di Milano School of Management Luigi Paris Head of Product & Business Development at SIA Herco Le Fevre - Head of Merchant Acquiring Services at ING Commercial Banking E-commerce is still facing double digit growth figures and is becoming main stream, consumers are increasingly becoming mobile and online and online merchants have new challenges and opportunities for sales. This demands innovative payment services, easy to use and secure for both merchant and consumers. The online banking channel is one of the few regulated and secure mechanisms to safely conduct payments. It is in this area where banks have a new role to play, both towards merchants and consumers. In this pre-conference workshop you will learn how banks can benefit from their online channel in an e- commerce, creating value for merchants and consumers. Strategic options for banks in an e-commerce world Online banking propositions from SIA based on MyBank Merchants needs in an online world Outline of implementation projects of new services 2
Thursday April 19 th Plenary session 08.30 RECEPTION COFFEE 09.00 Welcome & Opening Harry Smorenberg & Douwe Lycklama - Chairmen of the EPCA Payment Summit Rethinking transactions: Fostering Europe s Digital Agenda 09.15 Keynote opening video - Neelie Kroes EU commissioner for Europe s Digital Agenda Europe's competitiveness, the role of transaction services and innovation in collaboration 09.25 Keynote opening - Anne Bouverot - General Director, GSMA The mobile revolution and its impact on transaction services Mobile devices have become the cornerstone of any major development in this field The payment and transactions industry isn t a pure banking play anymore. Since mobile devices have become the customer s primary device, the mobile delivery of financial services is rapidly becoming the cornerstone of any transaction strategy. But does this mean that the mobile simply replaces cards and cash. Or is there more to it? Take aways: How to maintain the balance between technology push and user pull? What are the regional and contextual variations? What is needed from the financial services industry? Anne Bouverot, will lay out the GSMA vision and call to action for the transaction services industry in setting the Digital Agenda. 10.00 Regulatory scenarios for innovative change - Rita Wezenbeek, (European Commission DG Competition - Head of Payments Unit) New regulation and opportunity for innovation 10.30 BREAK 11.00 Gerard de Moura - Managing Director, Galitt The changing world of infrastructures: convergence and innovations Convergence of networks, integration and consolidation leading to an increased efficiency and better service 11.30 Panel moderated by Charles Bryant - Senior Advisor to EBA Supply chain finance: The coming revolution? Panel members: Liliana Fratini Passi CEO of CBI Consortium Enrico Camerinerlli Analyst at Aite Group Andre Casterman - Head of Banking and Trade Solution at SWIFT Ifor Williams - Sr Consultant at Cash Management & Payments Supply Chain Finance is a financing technique that has been around for several years, often offered by banks around large buyers and their suppliers as part of the structured trade finance offering. Today many new players as well as banks are seeing supply chain finance as an innovative way to enhance 3
liquidity and meet the financing needs of the broader market including SME s. New digital platforms and techniques such as electronic invoicing and supply chain automation are feeding this process. This panel discussion will provide key insights into innovations in the area of supply chain finance and the implications for the banking industry. Knowledge of the latest developments in Supply Chain Finance and related topics Clarifying how supply chain finance works in different market segments and geographies Understanding the strategic and operational implications of Supply Chain Finance forbanking, e- invoicing and payments Food for thought on whether Supply Chain Finance could help meet the SME financing gap. 12.30 LUNCH TEATRO CENTRALE Thursday April 19 th Track Program (select 1 out of 3) 14.00 14.00 Track 1: Mobile payments Moderated by Berend van Geffen CCO at Collis Jeroen Mulder - Sales Director Europe at Collis The mobile opportunity Overview of key trends and initiatives 14.30 Making the mobile wallet a success The development and roll-out of the mobile wallet 15.00 Estanis Martin de Nicholas - General Manager Spain and Portugal at PayPal Case studies and insights on the future of mobile Track 2: Cards & retail payments, the next EU disruption Moderated by Tonnis de Boer Senior Consultant at Innopay 14.00 14.30 15.00 Jip de Lange Consultant at Innopay Scenarios for truly integrated European acquiring Key trends and developments Tom de Regt Director at Magna Carta Innovation in POS infrastructure: going beyond the terminal How micropayments solutions will replace cash Niklaus Santschi CEO of SIX Payment Services (SIX Pay) From Domestic Single-Brand to International Multi-Brand Acquiring The end of local schemes and lock-in markets 4
Track 3: Online payments in Europe 14.00 Roberto Liscia - Founder and President of Netcomm an EMI initiative Working together on e-payments in Europe Since many years the merchant sector seeks for more alternatives for e-payments. With the ongoing growth of the e-commerce market the absolute value of fraud is growing. Credit cards have their strengths in terms of ease of use and acceptance, but certainly also their weaknesses when it comes to fraud. In 2011 merchants have listed their agenda in online payment by forming the EMI (Epayments Merchant Initiative, see www.epayments.eu ). This is a guideline for the (global) banking industry, as to where the e-commerce world is heading. The top issues for merchants How the merchant sector can help in realizing key innovation in online payments The increasing role of e-identity as a key enabler Roberto Liscia, Founder and President of Netcomm (one of the founding partners of EMI and the Italian e- commerce association), will share his experiences on April 19th. 14.30 Piet Mallekoote CEO at Currence Governance in the digital age. How to manage a payment scheme In a digitally connected world cooperation and competition are converging. Technical standardisation is the first level, which is common practice globally. The next level is business cooperation, where a transparent ecosystem is created and maintained, with optimal efficiency balanced with maximum competition and innovation. Existing payment schemes are a good practice in this field, but more are developing to facilitate innovation in this field. How to organise governance? How to maintain transparency? Can innovation thrive in a scheme setting? How to remain agile with a large group of stakeholders? How to organise this all in a European context? The session will be based on best practices. 15.00 Ruth Wandhöfer - Head of Regulatory & Market Strategy at Citi GTS How banks are coping with the changes in the landscape Ruth Wandhöfer, Head of Regulatory & Market Strategy at Citi, will talk about the current drivers, challenges and opportunities in the evolving payment landscape. This session will address changing drivers on the client side; the role that new technologies and new players have in the industry; the impact of regulation to support innovation. Ruth will deliver an insight on how banks can respond or better pro-actively lead the recent innovations, including how to tailor new business models to address those transformations. Some case studies will include innovations in mobile and card payments. 5
Take-aways How the evolving needs of clients are the key to new service developments Discuss how bank could re-engineer their approach in an increasingly competitive environment. Examples of Citi's approach in supporting governments and corporates to move into the digital age Ruth will address EPCA delegates April 19th in the afternoon in the online payments track. 15.30 BREAK Track 1: Mobile payments Moderated by Berend van Geffen CCO at Collis 16.00 Guido Mangiagalli - Head of Cashlog at Buongiorno.it Emerging models for micropayments and in-app billing While some online payment methods may work for larger online purchases, they may not be suitable for micropayments as they lack the required speed or user experience. There are multiple solutions that enable micropayments, each with its own pros and cons. The question is, which solution best fits your needs if you are selling digital content? This session addresses the following topics: An overview of the types of micropayment methods The evolution from pay-per-download to in-app billing The migration from closed market places to the open internet by HTML5 Play.me case study on how mobile carrier billing drives higher rates 16.30 Petri Roine MD at Mobinance Mobile payments in developing countries How to analyse the business opportunity and market strategy? Mobile payments are developing all over the globe. Each market is unique with its own complexity and mobile payment solution that best fits the market. Still, many markets have much in common. An overview of the key characteristics of developing countries. How to analyse the business opportunity and market entry strategy? Case study on Iran. Petri Roine, Managing Director Mobinance, will share his experiences working in multiple African and Middle East countries. Track 2: Cards & retail payments, the next EU disruption Moderated by Tonnis de Boer Senior Consultant at Innopay 16.00 16.30 Thomas Conlon COO at Point HQ Sweden Borderless e-payments, online moves to the physical store How the online world finds its way in the offline world Antonio Bracaglia OSCar Steering Committe member / E-payments development - Poste Italiane The key infrastructure to unlock the EU market Innovation opening new areas for growth Antonio Bracaglia of Poste Italiane will speak about the voyage of OSCar from the drawing board as a R&D project, all the way to the operational challenges that had to be overcome to arrive at the current pilot phase with transactions in a real life situation. Due to its increasing business, Poste Italiane has joined the OSCar 6
Consortium with the intention of demonstrating the quality of new SEPA standards and to adopt them into a new e-payments platform, called TITAN. OSCar is an international initiative that aims at facilitating and speeding up the implementation of the SEPA Cards Standards in the terminal-to-acquirer domain. definition of security and functional requirements for new payment products certification and type approval processes implementation and testing of new protocols risk analysis and risk assessment Antonio has been working in standardisation SEPA initiatives for many years and will share his experience. Track 3: Online payments in Europe 16.00 John Broxis Director at EBA Clearing MyBank: making pan-european online shopping simpler and safer MyBank is an initiative to make it easier and safer to sell and buy over the internet at a pan-european level via the online banking environment. The e-payment solution MyBank is run by EBA CLEARING, a provider of pan- European payment infrastructure solutions owned by 67 of the major banks operating in Europe. In this presentation EBA CLEARING will explain what MyBank is and how it will enable better pan-european online shopping. 16.30 Italy case study The uptake of MyBank in Italy 17.15 FLORIN AWARD CEREMENONY Friday April 20 th Track Program (select 1 out of 2) 08.00 COFFEE Track 1: PSP Turn of the business models, value or volume? Moderated by Melisande Mual CEO at The Paypers 08.30 09.00 Ralf Gladis CEO at Computop.com Key note - PSP strategy, value or volume? Ralf will give his vision on the future of the PSP business. Ralf acts as a non-executive Director of the Board at Computop USA. Prior to founding Computop, Ralf developed databases and wrote books and articles published by large German IT editors. Bram Barendregt CFO at ModusLink epayments as part of the total value chain process Moduslink will explain how they, as a non-typical PSP with a logistical background, look at payment services. Why is it important to be part of the delivery process and what models apply to new customer demand? 7
09.30 10.00 Michael Burtscher - Vice President Business Development at Payvision How to respond to the snowballing e-payment complexity Michael will present the PSP strategy white paper 2012 and will highlight some of the key findings. Topics will include: consolidation of the PSP market, the drive for customer service, keeping margins and offer added value at the same time. Alphonse Voigt - CEO Boleto Bancario Entering the Latin-American market PSP s are expanding globally by entering new markets. One important area for growth is the Latin American market. For example, its largest market is Brazil, currently totaling USD 8.5 billion which is expected to grow to USD 22.0 billion in 2016. There are great opportunities for business in Latin America, but there are also some major complexities in regulation and taxation. An overview of the Latin American market, in terms of market size and growth. Where do people go online and what do they spend their money on. What are the most popular payment methods? What are the important aspects of regulation and repatriation of funds? Case-study on Brazilian market. Alphonse Voigt, will share his expertise on the Latin American market. Track 2: Innovation track: next generation of payments Moderated by Jacob Boersma Consultant at Innopay 08.30 Yann Ranchere - Director at Anthemis, blogger at TekFin Innovations are changing the way we pay An overview of the various innovations and analysis on what makes an innovation a success Numerous new players are entering the financial services arena innovating with a combination of new techniques and applications.for example, izettle allows its users to receive card payments with their mobile phone while Banksimple offers a completely new way of banking.innovation in payments is very popular, yet only a few succeed. What are the ways in which financial service startups innovate? What makes an innovation a success? Underlying megatrends : social and economic disruption Yann Ranchere, will share his experiences as a venture capitalist in the financial services industry. 09.00 Innovating the mobile credit card payment terminal - Bjorn Lindberg (CCO at izettle) New possibilities with providing access to ever more individuals and SMEs izettle is reinventing EMV-payments by making it possible for anyone, individuals and small companies to take card payments. izettle s approach for market expansion is focused on merchants, that up until now have been paid by invoice, cash or check.being the first mobile payment service to take chip cards, the future of izettle lies in all EMV market around the world. Key take-aways will be: Redefining the POS landscape Payments processing in the cloud 8
The future acquiring opportunity 09.30 Kestutis Gardziulis - CEO at Etronika Online Banking without keyboard and mouse, directly on home TVs What if banks could provide their clients with a solution to pay bills and manage their banking by waving their hands in front of their TVs? ETRONIKA's Kinect-powered solution enables users to control and interact with online banking without the need to touch a keyboard or mouse. ETRONIKA is the first company in the world to introduce a prototype of online banking application that uses natural user interface (NUI), a solution that provides voice and face recognition for identity management. Key How emerging technologies can transform customers' banking experiences Voice and face recognition for identity management Natural User Interface to enrich multichannel banking solutions 10.00 Donald Norman Co-founder at Bitcoin Consultancy Bitcoin the first decentralized electronic P2P currency How it can be used as a payment gateway and where we can see Bitcoin in the future In 2011 the peer to peer electronic currency known as Bitcoin was suddenly thrust from IT geek obscurity into the limelight of mainstream media attention. It was hailed as a revolutionary solution for secure anonymous online payments but also plagued by scandals of hacked accounts and accusations of money laundering. Prices for bitcoins rose sky high and dropped just as fast. Now the biggest hype has died down but the bitcoin network is still going strong and development of bitcoin for mainstream use is only just beginning. The advantages of Bitcoin as a decentralized peer to peer electronic currency Bitcoin s current status: legal issues and price volatility Technological developments and the future: how is Bitcoin becoming more user friendly? Alternatives to Bitcoin: what are similarities and differences with Facebook credits, Ven and others? Donald Norman to speak at the EPCA Payment Summit April 20th in the morning, is co-founder of the Bitcoin Consultancy, a collaborative effort to take the world s first decentralized digital currency outside the realm of tech geeks and hobbyists and into the real world. Currently, Bitcoin Consultancy is developing an enterpriseready version of bitcoin, to allow businesses to easily accept and transact business in bitcoins. 10.30 COFFEE BREAK Friday April 20 th Plenary session 10.45 11:15 Alistair Newton Research Vice President at Gartner Krzysztof Korus, Partner, Delege Korus Impact PSD Regulation It has been a while since the current EU payment regulation came into force. Now is the time that its effects are reviewed and that a future approach is decided by Commission Services. Meanwhile crucial questions on decoupling payment accounts and access instruments there to have been raised by the industry and are seriously considered by Commission Services. Thus new payment regulation launched in 2012/2013 may become again a main determinant in the European payment industry. 9
The session addresses the following issues: 1. Paradigm shift: decoupling payment account provider and payment instrument (access) provider current regulatory concerns & developments 2. PSD review taking place: what PSD II in 2013? 3. Other areas of regulation impacting payment industry 11:45 Matthias Kröner CEO at Fidor bank The new paradigm in retail banking Building Bank 2.0 from the ground up Since the financial crisis, basic banking has been the norm. New players are putting customers first and bring 'new service propositions to the market. Everything is centered around solomo : social, local and mobile financial services. During this plenary session on Friday April 20th we will share experiences on social media and banking. How will social media improve banking for consumers and small businesses? Does it make customers more engaged in financial services? In what ways can payments be social? What does it take to implement a good solomo -strategy? Michael Maier, will share his firsthand experiences on how this award winning new bank was set up. 12:15 Closing of the 11 th EPCA Payment Summit - Douwe Lycklama, Harry Smorenberg LUNCH 10