Capability Statement Change Management

Capability Statement Change Management

Transformation doesn t happen by chance. The Starfish approach is to employ the right combination of tools, processes, skills and principles for managing the people side of change to achieve the required outcomes Successful organisations understand the value of investing time and effort when planning and implementing change. At Starfish we work alongside our clients to advise, plan, lead, guide and / or execute change initiatives. Our approach is to engage with you so that we understand your drivers for change, and the benefits that your organisation is seeking as a result of the change initiative. Starfish provides independent, experienced and specialist advice and services to ensure that you realise your goals. Our reputation depends on our ability to assist you meet your needs. We judge ourselves by what we feel capable of doing, while others judge us by what we have already done. - Henry Wadsworth Longfellow, U.S poet Change management is the planned transition from where an organisation is today to where it seeks to be. Using contemporary, proven approaches and skilled consultants we focus on enabling change through people, processes and technology. Successful change initiatives result in the delivery of tangible capability such as products, buildings and / or IT systems and/or intangible capability such as process improvement, cost reduction or a new organisational structure. Improved organisational performance happens when you take your people with you on the change journey Our commitment is to help you take your people with you and to realise benefits for your organisation that are specific, observable and measurable. Starfish offers a range of strategic change management services including: Leadership Starfish will work with your identified stakeholders to plan, lead and/or assist with organisational change initiatives. Starfish Change Consultants use a variety of approaches to assist business leaders in: - strategic planning and cultural analysis - workshops to transform strategy and strategic drivers into action - developing skills, styles and approaches that support organisational transformation - identifying and planning programmes and/or projects to realise these strategies - developing key messages, engagement and communications strategies for all stakeholders Starfish Consulting Limited Page 2 of 6

Change Planning and Implementation Starfish develops a tailored blueprint for change for each client. It will focus on identifying: - the drivers for change including strategic analysis, change readiness assessment and planning - what will change and the intended benefits of change using investment logic - the approach for implementing change - programme and project management - the impact of change and the recommended approach for managing these impacts Our Change Consultants work at all levels throughout organisations. Their expertise is comprehensive and has been developed across a broad range of change settings. Our Consultants are experienced in the project and programme management world and know how to transition project deliverables into your business environment. Benefits Management Change is not successful unless the benefits are realised. Our consultants measure their success on how well your organisation achieves the intended benefits. Starfish will: - develop benefit management strategies - create benefit profiles - plan, document, track and analyse benefits realisation - undertake formal benefit reviews - engage with business owners to assist the organisation improve its capability Independent Quality Assurance Starfish Change has proven experience in carrying out reviews and independent quality assurance services at key stages. Starfish will undertake: - launch reviews - health reviews - project documentation reviews - project change control reviews - post project reviews - benefit realisation reviews Organisational Capability Development A successful change assignment results in your organisation developing an ongoing capability to learn as an organisation. Starfish will train and mentor staff and will report on insights gleaned from their engagement with the client. Change tools and methodologies Starfish Change has a wide range of tools and methodologies to bring to any assignment including: - Prosci change methodologies Enterprise change management Project Change Triangle Cost-benefit analysis Decision making facilitation ADKAR change model Change readiness assessment - Initiative - stakeholders impact assessment - Change management analysis - Value Chain analysis - Benefit realisation management processes - Change Blueprint design - Templates, processes and analytical tools for planning, estimating, reporting and controlling delivery - Strategies-for-Managing-Change methodologies Culture Map Gap map Investment Logic Mapping Starfish Consulting Limited Page 3 of 6

- Change management plans - Communications plans - Resistance management Programme based model - Risk analysis and management - Review methodologies Starfish is committed to working with its clients to deliver successful change initiatives What We See Our clients face increasing pressure to do more with less as well as to drive improved value from their relationships. This pressure comes from both their own activities and their suppliers of products and services to them. Additionally, our clients can face ongoing challenges in managing the increasing pace of change, and in having the right expertise to navigate the issues of helping people cope with change in the work environment. Our Difference The Starfish approach to delivery is tailored to client specific requirements. We seek to understand the outcomes and tailor a solution that meets our clients needs, not our methodologies. This approach ensures Starfish delivers the right expertise at the right time, resulting in efficient delivery and maximised value from your investment. Our Team We provide experienced and pragmatic change management professionals, whether part time, full-time or on an as-required basis, depending on what suits our clients. Our large team delivers generalist and specialist services that are fit for purpose and reinforce good practice. Importantly, our team is experienced within environments employing different methods such as PROSCI (ADKAR), ILM, MSP. The Starfish Change Management Practice provides delivery assurance to our clients. We encourage professional development of our consultants and support practitioners and many hold certifications in management consulting and change management. Starfish Consulting Limited Page 4 of 6

Starfish Change Management Value Proposition The value proposition you access through Starfish includes: Consultancy High quality advice and service delivery can often be provided without requiring full time contractors on site, as you may only need help with part of the process e.g. the approach for implementing change, the impact of change and the recommended approach for managing these impacts or a change management plan. We ensure costs for completion of services are well managed to ensure value for money. Capacity Extra hands are available to bolster teams, help with interim staffing, or simply to assist with high workloads. Quality consultants can be available at short notice. Co-ordination Different skill-sets are required at different stages, or are needed to perform specific functions e.g. business analysis or coordination. We coordinate the resources used to minimise the management our clients are required to do. Compliance Starfish understands and supports good industry practice, particularly those required or encouraged by Government. We work with our clients to navigate these requirements and to mitigate associated challenges and risks. Commitment We are also committed to the advancement of the project management profession in New Zealand, and support the initiatives and growth of the Institute of Management Consultants of New Zealand (Starfish is the first NZ company accredited to the IMCNZ), PROSCI, and the Project Management Institute (PMI). Certainty Buying a service, rather than deploying a person, provides certainty. Outcomes, deliverables, timelines and price are clearly defined, and it is up to Starfish to deliver. Compatible The processes and tools we use are pragmatic and fit for purpose. They are simple for our clients to use and re-use. They seek to engage and enable governance groups, stakeholders, teams and business managers. Communication We communicate with our clients all the way through the assignment to monitor quality, progress and outcomes. Starfish Consulting Limited Page 5 of 6

For more information or to get in touch TEL: 04 473 4737 info@starfishconsulting.co.nz www.starfishconsulting.co.nz Level 10, 141 the Terrace, Wellington PO Box 10-437, Wellington 6143 Starfish Consulting Limited Page 6 of 6