PERFORMANCE DASHBOARDS

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2014 CORPORATE RESPONSIBILITY SUPPLEMENT PERFORMANCE DASHBOARDS EDUCATION HEALTHCARE SUSTAINABILITY

EDUCATION VERIZON INNOVATIVE LEARNING SCHOOLS GROWTH IN PARTICIPATION: VILS SCHOOLS 12 24 32 2012 2013 2014 In 2014, we expanded by an additional 8 schools through our partnership with Digital Promise. Participated across three cohorts during the school year that began in 2014: 32 SCHOOLS Cohorts 1 and 2 Outcomes PERCENTAGE OF VILS IN FREE OR REDUCED- PRICE LUNCH PROGRAMS Cohort 1 included the schools that started in 2012. Cohort 2 included the schools that started in 2013. Both programs are in partnership with the International Society for Technology in Education. 24 SCHOOLS 15,838 556 TEACHERS 11,338 67% 206 TEACHERS teacher practices changed* OF TEACHERS SAID THEY GAVE MORE INDIVIDUALIZED INSTRUCTION 60% 47% SAID THEY SPENT LESS TIME LECTURING TO THE ENTIRE CLASS student behaviors changed* 98.6% OF TEACHERS REPORTED POSITIVE OUTCOMES ON EITHER STUDENT ENGAGEMENT OR LEARNING 35% 60% 39% SHOWED MORE ENGAGEMENT WITH THEIR SUBJECTS SHOWED MORE PROFICIENCY WITH TECHNOLOGY student performance improved* OF WERE COMPLETING WORK MORE PROMPTLY Student impact was assessed by examining teachers reports of student technology use, engagement and learning Math scores rise for the second year at the schools that have been surveyed NON-VILS SCHOOLS** VILS SCHOOLS -4.19% 2013 4.63% 4.23% 2014 6.97% 42% OF EXHIBITED MORE SOPHISTICATED STUDENT PROJECTS OR PRODUCTS OF EXHIBITED HIGHER SCORES ON CLASSROOM ASSESSMENTS OF IMPROVED OVERALL IN ACADEMICS, ACCORDING TO THEIR TEACHERS * Source: ISTE research study on cohorts 1 and 2 outcomes, January 2014 ** These are schools with similar demographics and with technology for students, but without the professional development that VILS provides 17

EDUCATION VERIZON MOBILE LEARNING ACADEMY PHASE 1: 98 EDUCATORS 5,262 15 SCHOOL TEAMS APP CHALLENGE 3,850 OVERALL STEM 49% OF THE WINNERS WERE FEMALE PERCENTAGES OF LIKELY TO PURSUE CAREERS IN... 16 APPS DEVELOPED 22,900 DOWNLOADS IN THE LAST TWO YEARS, OUR WINNING STUDENT TEAMS PLACED 16 APPS ON GOOGLE PLAY AND THE APP STORE. THE APPS HAVE BEEN DOWNLOADED AT LEAST 22,900 TIMES. PROGRAMMING/TECHNOLOGY SCIENCE RELATED 81% 76% 61% ENGINEERING MATH % OF PARTICIPANTS 58% 73% OF 2013-14 APP CHALLENGE WINNERS SAID THEY WERE MORE INTERESTED IN THE SUBJECT OF COMPUTER PROGRAMMING BEFORE THEY PARTICIPATED IN-SCHOOL & COMMUNITY PROGRAMS 30 EDUCATORS 355 22 SITES ACROSS THE U.S. Network for Teaching Entrepreneurship Project Lead the Way Boys & Girls Clubs of America Girls Who Code American Association of University Women GIRLS WHO CODE PERCENTAGES OF PARTICIPANTS IN THE GIRLS WHO CODE PROGRAM WHO... ARE CONSIDERING TECHNOLOGY AS A CAREER 88% ARE LIKELY TO STUDY COMPUTER SCIENCE IN COLLEGE FEEL COMFORTABLE COMMUNICATING WITH PROFESSIONALS 18

HEALTHCARE VIDEO DIRECTLY OBSERVED THERAPY (VDOT) Using technology and cloud services to help cure tuberculosis. 6 SITES 184 PATIENTS TREATMENT COMPLETION RATE INCREASED SAVING TIME WITH VIDEO MONITORING VDOT U.S. AVERAGE 94% 79% PROJECTED COST PER PATIENT CUT BY TWO-THIRDS $4,167 $1,164 IT TOOK AN AVERAGE OF ONLY 2 MINUTES TO MONITOR PATIENTS BY VIDEO, VERSUS 45 MINUTES GOING TO THEIR LOCATION TO OBSERVE THEM IN PERSON 45 min. 2 min. CHILDREN S HEALTH FUND Improving health behaviors for at-risk patients with texting programs, telemedicine and electronic health records. 6 SITES 40 PROVIDERS 2,315 PATIENTS SECURE TEXTING TO HELP HOMELESS CHILDREN ADHERE TO APPOINTMENTS OF HOMELESS YOUTH AND FAMILIES RECEIVED 22% VACCINES HEALTH EDUCATION THROUGH TEXT-BASED GAMIFICATION 90% OF YOUTH PARTICIPANTS WERE ENGAGED 100% OF REAL-TIME SCHEDULING OF SPECIALIST APPOINTMENTS FOR LOW- INCOME CHILDREN REAL-TIME SCHEDULING OF SPECIALIST APPOINTMENTS FOR LOW-INCOME CHILDREN APPOINTMENT ADHERENCE RATES IN MIAMI ALMOST DOUBLED USING ELECTRONIC HEALTH RECORDS TO PROVIDE REAL-TIME ACCESS TO MEDICAL RECORDS INCREASE IN CHILDREN FULLY IMMUNIZED BY AGE 3 IN NEW YORK 40% 80% 77% 92% 28

SUSTAINABILITY IMPROVING ENERGY EFFICIENCY 18% 29% 31% 40% BASELINE GOAL 50% Over the past two years, we have invested $137 million in green energy, including solar and fuel cell power, to run our networks and data centers equivalent to 2,700 homes electricity for a year eliminating 20,000 metric tons of CO 2. $137 MILLION INVESTED IN GREEN ENERGY 2009 2010 2011 2012 2013 2020 By the end of 2013, we reduced our carbon intensity by 40 percent over the 2009 baseline. Our 2014 progress will be published to our website later this year. 20,000 METRIC TONS OF CO 2 ELIMINATED 88 STORES ENERGY STAR CERTIFIED IN 2014 TOTAL ENERGY STAR CERTIFIED STORES 177 58 LEED CERTIFIED STORES IN 2014 230 TOTAL LEED CERTIFIED STORES REDUCING WASTE OF DEVICES RECYCLED 42.5 MILLION POUNDS OF VERIZON ASSETS RECYCLED ENCOURAGING RESPONSIBILITY 15,000 16,592 85% 1.9 MILLION POUNDS OF E-WASTE COLLECTED 2014 GOAL 2014 Our Green Team s enrollment grew to 16,592, exceeding our 2014 goal. LESS WASTE ENDED UP IN LANDFILLS BECAUSE OF GREENER PRODUCT PACKAGING 53