Available exclusively to BIBA Members
A broker s guide to using cnaexcess.co.uk Welcome to cnaexcess.co.uk, designed in partnership with the British Insurance Brokers Association (BIBA), cnaexcess.co.uk provides members with quick and easy access to affordable excess Employers Liability and excess Public and Products Liability insurance for small to medium sized UK based businesses. The benefits of cnaexcess.co.uk include: Quote and bind cover online for over 1,600 businesses Available for companies with up to 50m turnover. Higher turnovers can also be bound online following approval from a CNA Hardy underwriter Up to 20m additional cover available above the underlying limit for Excess Employers Liability cover and Excess Public and Products Liability cover Bind mid-term endorsements and manage your renewals online All major insurers wordings accepted Flexibility to cover annual periods or long and short contracts if the higher level of cover is only required for a specific contract Employers Liability insurance is compulsory in the UK and cnaexcess.co.uk can provide excess of loss solutions, above an attachment point of 10m, for clients who require larger limits of indemnity, in order to protect against catastrophe losses involving accumulations of employees in any one location, such as a large office block. Public and Products Liability insurance provides protection to the insured against legal liability to third parties for accidental bodily injury or damage to property arising from the operation of their business or from goods sold or supplied in connection with that business. cnaexcess.co.uk can provide excess of loss solutions, above an attachment point of 1m, for clients who require larger limits of indemnity for Public and Products Liability insurance. This guide demonstrates just how easy it is to use cnaexcess.co.uk, and will take you through the process of producing a quote and policy document using the system. It will also show you how to use your administration area, through which you can view all your account activity, and details the steps involved in endorsing and renewing your policies. CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd s and company markets. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. As a broker-only insurance company, CNA Hardy is dedicated to providing innovative solutions to help you distribute products as efficiently as possible. CNA Hardy has worked closely with BIBA, the leading independent trade organisation representing the insurance broker to develop a range of innovative online products to fit your business. This document is intended to give you an overview of the product and guide you through the main processes. If you have any further questions please contact CNA Hardy on 0800 028 2501 or email cnaexcesssupport@cnahardy.com Available exclusively to BIBA Members
New Business Using the online product is simple. Once registered you can access the quoting functions at www.cnaexcess.co.uk. The steps below and on the following pages demonstrate just how easy it is to use. 01. Login From the home page click on the Login button at the top of the page. Enter your user name and password as provided to you by CNA Hardy on registration. From this page you can begin a new quote, for a new client, by selecting New Insured, or view a host of admin functions from the Broker Admin area. If you have already submitted details of a client, clicking Existing Insured will enable you to retrieve their details and bind an existing quote or create a new quote. 02. New Insured Enter information about the company you wish to insure. There is also a postcode lookup facility to aid you in completing the address details. 03. Insured Business Types This page requires you to indicate the type of business the company is involved in and the percentage of turnover each area covers. First select your business sector, and then select a business group from the next drop-down which will give various options in the business type drop-down below it. A search facility is also provided should you have any problems finding a business type. If this business type is 100% of the company s turnover then you can click on Submit Business Type and Continue to the next stage. If there are multiples of business types then these can be added individually until a percentage of 100% is reached. If you cannot find a business description using the search facility then you can click on the bottom paragraph on the page to enter a free format business type. You will still need to select the appropriate business sector, business area and business group but you will then be able to type out the free format business type. This will then refer the submission to CNA Underwriters who will contact you with a quote/ask you for additional information as required. 04. Product Selection This page requires you to choose your product selection. You can choose either Excess Employers Liability or Excess Public/Products Liability or Combined Excess Employers Liability & Public/Products Liability. 05. Policy Questions Please answer the policy questions as requested. These are mainly based on the type of work the Insured will carry out and there are links to PDF files for more information on specific areas of the policy and underwriting questions if required. The questions page will vary depending on the products you have selected. 06. Coverage Selection This page asks for details of your excess limit of indemnity and underlying limit of indemnity. The coverage selection page will vary depending on the products you have selected. Click Continue to proceed to the next stage.
New Business Tip #1 Underlying Limit is the total limit of indemnity currently purchased by your client. Excess Limit is the top up cover above this limit that you are looking to purchase for your client. 07. Claims History Please enter details of any claims history that may exist which exceed the claims threshold indicated on the page. If required, you may enter a number of separate claims using the Add Claims Details button before continuing to the next stage. 08. Premium Calculation From the information you have provided the system will now display your premium details with a breakdown of the figures for your information. The premium is set on the standard commission rate for your brokerage, but you also have the option of using the flexible commission dropdown tab so you can change the commission level from anywhere between 0% and 25% (note the net premium will stay the same). Note if you are quoting for a combined Excess Employers Liability and Public/Products policy then you will benefit from the 5% combined excess discount. If you are happy with the quote you can Continue to the bind stage, you can also Print Quote as a PDF, Save Quote to return back to at another time, Requote based on different policy information or choose not to take up the quote if so required. 09. Other Cover Details The final stage before binding is to enter details regarding underlying insurance cover, as a minimum you must enter the company providing primary insurance and the policy number for the products you have selected. This information is required to enable issuing of policy documentation but can also be used for your own records to collate your client s details. Tip #2 At any point in the process you can save a submission or quote and leave the system. When you log back in, select Existing Insured and find the relevant client. Select View to bring up the list of their existing business and then select Amend to open the submission or quote. 10. Accept Quote This page provides an overview of the quote and is the last stage before binding and downloading your policy. You may alter the period of the policy on this page although if you require a policy period greater than 18 months the quote will need to be reviewed by an underwriter. You still have all the options of amending, re-quoting for different products or variations, saving or not taking up the quote and it is at this point that you can Print Proposal, if required, for your client to complete. (Note: CNA Hardy do not require a copy of this.) If you are happy with all the information displayed, click Bind Quote. This takes you to the download page where you can download your policy wording and schedule as a PDF file.
Policy Endorsements Tip #3 If you already have a pending endorsement against the policy then you will need to bind it, or alternatively Delete/NTU/Decline these before you can continue with a new endorsement. 01. Existing Business After logging in, select Existing Business and find the relevant client. Select View to bring up the list of their existing business and then select View against the Policy you wish to Endorse. 02. Existing Policy Select Endorse Policy on this page to begin the endorsement process. 03. Endorse Policy Select the appropriate Endorsement type from the drop-down menu. For Endorsements to change Insured details, Underlying Insurer details or Other cover details you will be requested to specify the Endorsement effective start and end dates; for Period of cover changes the revised inception and expiry dates you will be requested. Upon Continue from this page you will be taken to the relevant page per endorsement type. If Other cover details is selected you will be taken through the entire submission process to amend details where necessary. 04. Accept Endorsement This page provides an overview of the Endorsement and details the effective period and corresponding additional or return premium (where applicable). All the options of amending, saving or not taking up the Endorsement are available to you and it is at this point that you should Print Quote/Proposal if required. If you are happy with all the information displayed, click Bind Quote. This takes you to the download page where you can download your Endorsement schedule which, together with your original policy schedule forms the policy documentation. Tip #4 Endorsement Types Change Insured s Details: e.g. Insured s name or address details. Change Underlying Insured s Details: Amend information regarding the Underlying Insurer. Change Policy Period: Any amendments to the policy period required. Change Other Cover Details: Make amendments to any information on the policy.
Policy For your convenience, a renewal quotation will be automatically generated and emailed to you 1 month prior to the current policy expiry. When you receive your renewal quotation, all you need to do is log into the system and bind the quote. You also will have the ability to amend this quote before binding if this is required. At the renewal quote stage you will also have the option to add Excess Employers Liability cover to the policy. Please contact a CNA Hardy Underwriter if you need any assistance with this. 01. Existing Business After logging in, select Existing Business and find the relevant client. Select View to bring up the list of their existing business and then select View against the Policy you wish to Renew. 02. Existing Policy Your renewal quotation will be listed in the Endorsement Quotes section. Simply click Amend to continue. 03. Premium Calculation This is a breakdown of your renewal quotation. From here you can reprint the quotation or Continue. Should you require any details to be changed, such as your client s turnover, click on Amend to go through the quotation process again. 04. Accept Renewal Quote After confirming the Underlying Insurance Details you can Print Proposal, if required, for your client to complete. (Note: CNA Hardy do not require a copy of this.) If you are happy with all the information displayed, click Bind Quote. This takes you to the download page where you can download your policy wording and schedule as a PDF file.
Your Admin Facility For your convenience, a renewal quotation will be automatically generated and emailed to you 1 month prior to the current policy expiry. When you receive your renewal quotation, all you need to do is log into the system and bind the quote. You also will have the ability to amend this quote before binding if this is required. At the renewal quote stage you will also have the option to add Excess Employers Liability cover to the policy. Please contact a CNA Hardy Underwriter if you need any assistance with this. Back Office Facilities After logging in to the system select Broker Admin to be taken to the Administration menu. This will give you access to view all of your online business. Broker Admin A comprehensive searching system is provided for you to locate any submissions, quotes or bound policies which you have actioned on the system. If you know the ID number of the quote or submission you can search for this directly, alternatively you can search by submission type and submission status e.g. new business/bound policy. There is also the option of searching for quotes and submissions by date, useful for reporting on your activity on the system. If you are the Brokerage Owner then you have the additional benefit of being able to analyse the activity of all Broker users belonging to your Brokerage. Search Results A list of your search results is displayed with an overview of each result giving you information about the insured and the premium amount etc. Clicking on View against the record you require will display more information on the individual quote or submission where you can also reprint your documents if necessary. 20 Fenchurch Street London EC3M 3BY United Kingdom Tel +44 (0)20 7743 6800 Fax +44 (0)20 7743 6801 CNA Insurance Company Limited (company registration number 950) and Hardy (Underwriting Agencies) Limited (company registration number 1264271) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 202777 and 204843 respectively). These companies and CNA Services (UK) Limited (company registration number 8836589) are registered in England with their registered office at 20 Fenchurch Street, London, EC3M 3BY. CNA HARDY is a trading name of CNA Insurance Company Limited and/or Hardy Underwriting Bermuda Limited (which includes Hardy (Underwriting Agencies) Limited) and/or Hardy Underwriting Asia PTE Limited and/or CNA Services (UK) Limited. cnahardy.com 30273/1115