Metrics Report McMaster Parking Services

Metrics Report McMaster Parking Services Monthly Report April 205

MISSION STATEMENT Security & Parking Services strive to provide our University Community and visitors, with safe and well maintained parking and transit infrastructure. We are dedicated to courteous and helpful customer service through information resources, polite and knowledgeable staff, and convenient parking facilities. We encourage voluntary compliance. We also encourage alternative means of transportation to preserve the environment. We have collaborative initiatives with the office of sustainability, such as go transit, carpool parking, and secure storage and bike locker rentals to meet storage needs for green transit users. Staffing At McMaster Parking operations and administration we believe in supporting the University Community through the hiring of McMaster students. This gives students the opportunity of a convenient workplace that provides a means for students to work around their class schedules and help pay back school loans and save for the future. PARKING OPERATIONS STAFF LEVELS POSITION Supervisor of Parking Operations Full Time Parking Control Officers (Lead Hand) Part Time Parking Control Officers Supervisor of Parking Administration Off-site Parking Representative Information Assistant Customer Service Clerk Transaction Clerk Accounting Administrator Part-Time Front Desk Clerks NUBMER OF EMPLOYEES 2 (one day shift and one afternoon shift) 9 0 4

HEALTH AND SAFETY In Parking, we strongly believe in the highest degree of professionalism and demonstrate this valuable character trait every day on the job Yearly training includes, monthly staff meetings and semi - annual training on Technology upgrades, EOHSS training, Job Hazard Analysis training and AODA training for all full time and part time staff. Health and Safety Training 4 20 Golf Cart Training Job Hazard AODA Parking Statistics McMaster possesses one of the most optimum parking configurations and technologically advanced operations for University campuses. With the parking gate system our department can track logistics with ease While on the job, McMaster Parking Control officers not only maintain order on campus through enforcement, but provide superior customer service. Our Officers maintain automation equipment across campus, servicing a total of 4 gates, and 2 pay stations. They monitor a total of 53 intercoms campus-wide and 53 camera views. The chart below show the number of entries for each of the gated lots and number of manual gate openings which required intervention by parking staff at the intercom system or in the field. Manual gate openings are the result of visitor tickets which are unreadable, transponder mismanagement. This low response rate and the low percentage of manual gate openings signifies the efficiency of the automation system and software, and the effectiveness of parking staff in resolving issues promptly.

AUTOMATION EFFICIENCY March 205 Efficiency of lots in the 97% to 99% range except for Lot O. Efficiency in this lot is 86% Lot O used for day care access only and some parents do not have transponders LOCATION # OF SPACES TOTAL # OF ENTRIES # OF MANUAL GATE OPENINGS % AUTOMATION SYSTEM OPERATING WITHOUT INTERVENTION % OF TRANSPONDERS AND/OR TICKETS UNREADABLE LOT A 37,830 62 96.6% 3.4% LOT B 26 9,245 86 98.0% 2.0% LOT C 29 0,855 279 97.4% 2.6% LOT D 33 3,898 62 98.4%.6% LOT E 8 8,0 24 98.5%.5% LOT G 0 3,55 64 98.2%.8% LOT H 95 8,600 68 98.0% 2.0% LOT I 468 8,45 55 99.2% 0.84% LOT K 96,547 6 99.6% 0.39% LOT M 273 22,44 27 98.6% 0.98% LOT N 04 2,426 40 98.4%.6% LOT O 0,669 248 86% 4% LOT P 453 8,533 8 99.% 0.95% STADIUM 303 7,346 62 99.2% 0.84% WARD AVE 473 7,328 32 99.6% 0.44%

LOT UTILIZATION The charts on this page shows the usage patterns of transponder holders, visitors and flex pass users for each of the gated lots for April 205. From the below chart we can see that Lots C, H and I are most favourable for visitors. Lot I has the highest number of transponder entries and is the most visited lot by flex pass holders. LOCATION # OF VISITORS ENTRIES AVG VISITOR STAY # OF FLEXPASSES ENTRIES AVG FLEXPASS STAY # OF TRANSPONDERS ENTRIES AVG TRANSPONDER STAY LOT A 924 3:02 8 :5 357 4:27 LOT B 3295 2:47 0 4:07 4963 5:2 LOT C 5673 2:38 342 5:05 443 3:30 LOT D 723 2:2 5 0:00 2022 2:08 LOT E 3357 3:04 49 2:46 3394 5:33 LOT G 080 3:27 259 0: 2026 8:52 LOT H 483 5:07 33 :2 6457 3:0 LOT I 5382 3:37 572 4:28 066 5:3 LOT K 0 0:00 0:00 0:00 335 6:56 LOT M 776 6:03 3 0:25 0009 8:00 LOT N 0 0:00 0 0:00 2703 7:29 LOT O 0 0:00 0 0:00 624 0:6 LOT P 332 4:25 0 0:00 5762 7:6 STADIUM GARAGE 848 3:28 08 2:28 4560 6:39 WARD AVE 0 0:00 0 0:00 6372 7:54 REVENUE AND EXPENSES The total revenue, without tax, for April 205 is $546,270.54, as this amount is on an accrual basis, it may differ from the amount posted into people soft. Revenue has increased since last month. Total expenses for April are $,299,38.6 This amount is significantly higher than previous months due to the large transfers that take place at year end. The table below shows us preferred locations for payments by customers. The table includes credit cards, debit cards, cash, cheque and money orders. Payments by payroll deductions and journal entries have been excluded from this chart as these are not an indicator of which location customers prefer. According to this chart, the most desirable location last month was the E.T. Clarke Center. Location Revenue E.T Clarke Sales $50,654 Online Sales $23,79 Campus Store Sales $0,709

TYPE OF PAYMENT As shown below, at present, for the month of April 205 most payments are received in the form of credit card with cash being the least. $45,388 Type of Payments $65,456 $202,395 Credit Card Debit Cash SOURCES OF REVENUE The chart below represents the revenue for the month of April 205. Parking Permits include flex passes and bike lockers and excludes levy payments. Daily Vouchers include exit tickets, rebate tickets, validation tickets and daily permits. Visitor Revenue includes sales from gated lots and short term metered areas. The figures below do not include tax and may differ from the amounts deposited into people soft as revenue is deposited when it is collected whereas the figures below show the revenue accrued. Deposits from transponders are not included. $300,000 Revenue Sources $250,000 $200,000 $238,858 $25,439 $50,000 Revenue Sources $00,000 $50,000 $0 $22,435 $9,947 Parking Permits Daily Vouchers Parking fines Visitor Revenue

PERMIT SALES Total permit sales for the month of April 205 are $238,857.67 There were 86 Flex Passes issued in April 205 for a total of $9,540 The chart below shows the number of active permits per lot. After taking multi-lot permits such as, disability, evening, commercial and all passes out, these lots are currently sold at 05% of capacity. The most significant oversell is seen in Lot M, N and P. Permit Type Total Spaces April % Sold Lot B C D E 406 225 55% Lot G 0 03 94% Lot H 20 90 95% Lot I 476 52 08% Lot K 96 82 85% Lot L 70 66 94% Lot M 000 477 48% Lot N O P 557 822 48% Lot Q 50 4 82% Stadium 32 355 % Ward Ave 473 227 48% Lot A 35 38 09% RJC 260 20 8% OJN Underground 22 23 05% OJN Offsite VY 20 9 95% Offsite Convention 04 37 36% MHC Surface 93 69 74% WAITLISTS The table below shows the wait list releases for this month. There were 29 people released from Lot I wait list and 8 people released from the Underground Stadium list. Location Waiting Released Lot A Lot B C D E 428 Lot G 02 Lot I 203 29 Lot L 4 Lot H 20 lot K 80 Lot Q 35 Stadium 224 8

AUTOMATION REVENUE Below are the sales in the automated lots for the month of April 205. As seen below, Lot I had the highest number of visitor sales for the month followed by Lot E and C. Total sales for the month, including tax, are $229,408. Cash Interact Credit Card Total Lot I $9,480.00 $0,852.00 $32,393.00 $52,725.00 Lot M $3,707.00 $2,40.00 $6,238.00 $2,346.00 Lot P $0.00 $407.00 $,408.00 $,85.00 Stadium $0.00 $3,939.00 $8,087.00 $2,026.00 Lot B $0.00 $308.00 $25,756.00 $26,064.00 Lot C $2,085.00 $469.00 $33,523.00 $46,077.00 Lot D $7.00 $0.00 $5,.00 $5,8.00 Lot E $0.00 $0,333.00 $9,869.00 $30,202.00 Lot G $0.00 $3,760.00 $5,048.00 $8,808.00 Lot H $3,366.00 $379.00 $5,80.00 $29,546.00 Lot A $7.00 $0.00 $7,49.00 $7,426.00 TOTAL $38,652.00 $32,848.00 $60,653.00 $232,53.00 $60,000.00 $50,000.00 $46,077 Parking Revenue By Lot $52,725 Revenue $40,000.00 $30,000.00 $26,064 $30,202 $29,546 $20,000.00 $0,000.00 $0.00 $7,426.00 $5,8 $8,808 $2,346 $,85 $2,026 METER SALES: The graph on the next page displays sales from each meter for the month of April 205. Total Sales from short term metered areas were $9,993 without tax. Sales have increased since last month.

Similar to the pay stations inside the gated lots, the cash received in the meters is not deposited on a daily basis but rather when the machines are close to full due to operational constraints. Therefore, there is a difference between the revenue earned in the machines and the revenue deposited into the financial account. Parking Meter Sales April 205 $2,0 $928 RJC $2,602 $5,653 Lot J Lot F Lot Q Campus Events Parking Operations facilitates easy accessibility to campus lots and directions to parking by custom A-frame signage, electronic signage and parking staff on traffic duty. There were 8 events on campus during the month of March. Number of Campus Events April 205 33 3 22 2 2 2 22 4 4 6 8 0 May June July August Sept Oct Nov Dec Jan Feb Mar April Enforcement The department rely on voluntary compliance with parking regulations. April 205 there were 455 issued down from April 204 by53 % revenue down by 60%.

REVENUE 30000 25000 Parking Tickets Issued Montly Comparison April 205 and April 204 $25,890 20000 5000 0000 $5,540 Monthly Issued Tickets Balance 5000 0 854 455 204 205 The chart below illustrates the types of infractions issued in April 205. The type of ticket with the highest number is no meter permit or expire meter permit. Types of Tickets Issued April 205 43 27 2 32 Warning ( 2) No Valid Permit (32) Expired/No Meter Permit (209) Reserved & No Pkg ( 37) Disabled Pkg (2) 2 28 37 209 Manipulation of Gate System (28) MTO Search Fee (43) Other (27) A total number of 5 tickets were adjudicated in April 205 representing % of the total number of 455 tickets issued. Tickets are appealed on line and adjudicated within 5 business days.

Adjudicated Tickets (5) April 205 9 0 22 Approved Partial (payment required) Denied PARKING TICKETS: Parking Fine Revenue for the month of April 205 was $9,947. There are currently 4 accounts outstanding with a balance of more than $500. The chart below shows the number of tickets issued by location for the month of April 205. Location Description: Count: Issued Amount: HOSPITAL RESERVED 22 $960.00 LOT E 20 $,85.00 LOT F 97 $5,020.00 LOT H 7 $285.00 LOT I 5 $35.00 LOT J 8 $4,55.00 LOT Q 57 $2,460.00 McMaster Health Campus 22 $,35.00 RON JOYCE CENTRE NORTH 3 $590.00 STADIUM CONCRETE PAD/RCVG 0 $495.00 OTHER 75 $4,800.00 Grand Total: 446 $22,390.00

McMaster campus is divided into 3 precincts, and the off site location at Ron Joyce Center. Main campus Lots include (B, C, D, E, G, H, Stadium.) West Campus Lots include (I, K, J, Q, M, N, P and L.) and RJC. The chart represents the number of tickets issued and the hours of enforcement for April 205 Hours of Enforcment April 205 Number of Hours Number of Tickets 63 43 386 224 262 372 477 336 24 422 304 455 26 4 96 02 0 73 55 06 75.5 24 May June July August Sept Oct Nov Dec Jan Feb March April