Design and Implementation

Design and Implementation of Milestone XProtect By Adrian Adolfsson 1

Agenda Introduction Product Differences Milestone VMS Design Considerations Storage, bandwidth, performance 2014 Review of New features Overview of main Corporate features Milestone Best Practice Live Demo of common Setup and Configuration aspects of a XProtect Professional Product 2

Introduction By the end of this seminar you should have the necessary knowledge to: Understand Milestone XProtect Architecture Design a Milestone XProtect Solution Install - configure Milestone XProtect Software Troubleshoot a Milestone XProtect installation Understand where to find answers and get support 3

Product Overview 4

Design Considerations Before designing a system consider the following: Low FPS Medium FPS High FPS FPS requirements Office Buildings Car Parks Schools Small Shops Traffic monitoring Airports Resolution Recording criteria Warehouses Convenience Stores Housing Estates Retail POS Sports Arenas Transportation Codec selection Scene Complexity Fixed / Variable Bitrate 5

Codec Selection Server (Recordings) Bandwidth Processing Storage Smart Client (Viewing) Bandwidth Processing JPEG H.264 MJPEG Every frame is a full image Higher storage and bandwidth requirements Lower CPU Requirements Full HD Frame ~ 90KB H.264 Group of Pictures (GOP) 1Full (Key or I) frame then a series of changes (P and B frames) Lower storage and bandwidth requirements Higher CPU requirements Average Full HD Frame ~ 25KB 6

Codec JPG H.264 GOP Group of pictures 7

8 Live Bitrate and image size from camera

Example Image Sizes Resolution H.264 MJPEG D1/4CIF 5KB 30KB HD 720p 15KB 80KB HD 1080p 25KB 110KB 3MP 30KB 140KB 5MP 60KB 180KB 9

How to calculate bandwidth 10

How to Calculate Bandwidth Average Image Size (KB)*Frame Rate*8/1024 =MBIT/S Important: Storage is measured in Bytes and bandwidth is measured in bits. There are 8 bits in a Byte Kamera feed Live Playback Arkiv Live optagelser - Hurtige Diske - Evt Raid 0 Smart Klient Arkiv Evt Raid 5 11

How to Calculate Bandwidth - Example Example 1: 34 cameras, 1080p resolution, 20 FPS using h.264 34*25*20*8 bits =136.000 Kb/s /1024=132 MBIT/S 12

How to Calculate Bandwidth - Example Example 2 40 Analogue Cameras, 4CIF resolution, 25 FPS using h.264 60 Cameras, 1080p resolution, 15 FPS using h.264 40 Cameras * 5 * 25 * 8 bits=40.000 Kb/s /1024 =39 MBIT/s 60 Cameras * 25 * 15 * 8 bits=180,000 Kb/s /1024=175 MBIT/s Total: 39 Mb/s + 175 Mb/s = 214 MBIT/S 13

Storage Best Practice 14

Storage Best Practice Live Database (Camera to Disk) Continuous random writes from cameras Generally - High performance SAS or (SSD) drives RAID 0, 1, 10 (SPEED) or JBOD Archive Database (Disk to Disk) RAID 5 or 6 (Redundancy) Min 20% Overhead Best practice to keep the windows OS on seperate disk 15

Configuring your Disks JBOD V Raid 16

Storage JBOD Setup 17

Storage - Raid Options 18

Storage performance 19

Storage Performance Calculation Disk Load = Camera Data Throughput (MByte/s)+ SC Read Load(MByte/s) + Archive Load (MByte/s) What to be aware of: Live optagelser - Hurtige Diske - Evt Raid 0 Incoming camera load Smart Client playback load Archive Performance Live Viewing (Buffer related) Kamera feed Live Playback Arkiv Smart Klient Arkiv Evt Raid 5 20

Storage Performance Calculation 20 cameras, HD 720p resolution, 25 FPS using h.264 Incoming cameras 15 KB*25=375 KB /1024=0,366 MB/s * 20 = 7.32 MB/s Smart Client playback Load 8 Cameras*15 KB*25 FPS /1024 = 2.92 MB/s Archive Copy/Move process 21

Storage Space 22

Storage Space Calculation 20 cameras, HD 720p resolution, 25 FPS using h.264 Constant recording 100 % 31 Days retention Live 7.32mb * 60s * 60m * 24h = 1064620 MB /1024 = 1039 GB per 24 hours Min 20% overhead ideally more in case archive goes offline Archive Overhead 1039 GB * 31 = 32209 GB /1024 = 31 TB Min 20% Total = 37.2 TB 23

QUIZ Win a Free Essential with 2 camera licenses 24

Win a FREE Essential license 98 Cameras, 1080p resolution, 25 FPS using h.264 50 % Motion 30 Days retention Total: Mbit/s?? Total: TB Storage?? 25

Win a FREE Essential license 98 Cameras, 1080p resolution, 25 FPS using h.264 50 % Motion 30 Days retention 98 Cameras * 25 * 25 * 8 bits = 490.000 Kb/s /1024 = Total:?? 26 98 Cameras * 25KB *25FPS = 61250 KB / 1024 = 59,8 MB/S 59,8 * 60 (seconds) * 60 (minutes) * 12 (hours) for 50 % recording = 2583360 MB / 1024 = 2522 GB / 1024 = 2,46 TB 2,46 TB * 30 =

Win a FREE Essential license 98 Cameras, 1080p resolution, 25 FPS using h.264 50 % Motion 30 Days retention 98 Cameras * 25 * 25 * 8 bits = 490.000 Kb/s /1024 = Total: 478,5 Mbit/s 98 Cameras * 25KB *25FPS = 61250 KB / 1024 =59,8 MB/S 59,8 * 60 (seconds) * 60 (minutes) * 12 (hours) for 50 % recording = 2583360 MB / 1024 = 2522 GB / 1024 = 2,46 TB 2,46 TB * 30 = Total: 73,8 TB 27

28 Retention time is not being met

Archive retention time is not being met Just because an archive retention time of 30 days is set for a given camera does not mean you will achieve this. It depends on the space available and on the settings of the camera(s) It s important to know what the bitrate of the camera is. As we can see on the example here then the image size for a JPEG image is 103 KB thus this will take up a lot of space. 29

Archive retention time is not being met How many GB do we need for this one camera at 768*432 resolution and an intended retention time of 20 days?? + 50 % Motion based recording A) 40 GB B) 120 GB C) 560 GB D) 2 TB E) No Clue?? 30

Archive retention time is not being met Storage calculation formula Incoming camera image size 103 KB * 25 (FPS) = 2575 KB /1024 = 2,5 MB/s So 2.5 MB is being commited to disk per sec If recording 50% of the day it would result in: 2.5 MB/s * 60s * 60m * 12h = 108000 MB /1024 = 105.4 GB per 24 hours Or 2108 GB / 1024 = 2 TB 31

Configuring settings after install Live Camera settings Recording properties Archiving - Activating 32

2014 XProtect Professional VMS Products New Feature review 40

Products and focus areas Easy to use Easy to upgrade Easy to install XProtect Enterprise 2014 XProtect Professional 2014 XProtect Express 2014 XProtect Essential 2014 XProtect Go 2014 XProtect clients 2014 41

Key feature enhancements Easy to use Maps in XProtect Essential & XProtect Express Automatic motion detection sensitivity adjustment Camera search & Export storyboarding Improved manageability and usability Easy to upgrade License Activation improvements Update Notifications in the Mgmt. App. Enhanced simplicity when updating and upgrading VMS Easyto to install install One common installer Improved simplicity for users at all levels 42

Easy to install One common installer for all XProtect Professional VMS Products, removing the risk of mismatch between installer and SLC One portfolio name covering: XProtect Enterprise XProtect Professional XProtect Express XProtect Essential XProtect Go XProtect Professional VMS Products Improved guidance in the Management Application to simplify the license activation process 43

Easy to upgrade The release of XProtect Professional VMS products 2014 simplifies the processes when performing product updates Previous process when upgrading to a new version of the same product XProtect Professional 8.5 Upgrade Software License Code in Software Registraton Download SLC Download XProtect Professional 2013 installer Run the XProtect Professional 2013 installer Import SLC during install Complete install Start the Management Application Activate the license XProtect Professional 2013 New process when upgrading to a new version of the same product* XProtect Professional 2013 Download the XProtect Professional 2014 installer Run the XProtect Professional 2014 installer Complete install XProtect Professional 2014 44 *This can be done if the system is connected to the Internet and it has a valid Software Upgrade Plan (SUP)

Easy to use Automatic motion detection sensitivity adjustment Adjusts the sensitivity level to optimize the motion detection algorithm for the background noise level in the video stream Significantly enhances the accuracy of the motion detection analysis in environments with changing light conditions 45 Eliminate the need for manual adjustment

Automatic adjustable VMD sensitivity Optional automatic sensitivity control of recording server based motion detection Algorithm based on background noise in the video stream Enhances detection accuracy Especially in environments with changing light conditions Eliminates the need for manual adjustment Motion Data for Smart Search 46

Easy to use Simple Map - exclusive to XProtect Essential and XProtect Express Single-layer interactive map providing graphical overview of the entire installation Easily navigate and locate video recordings after the incident has taken place Visual assistance to identify different cameras and camera views Features Simple map XProtect Essential & XProtect Express 2014 Advanced map XProtect Professional and higher Preview live image Go directly to camera via map Multi-layered 47 Alarm Manager

2014 XProtect Client Applications new features 48

Turning video into evidence Finding Video Managing Cases Document and Present New Smart Search Find evidence faster Optimized search possibilities in the Sequence Explorer Evidence Lock (Corporate) Ensures availability of recordings Extends retention time Overview of locked evidence Storyboarding Piece video from multiple cameras together Present in cohesive flow Reduced size 49

New Features Live Demo Smart Search Story Boarding for export Camera Search Manual Record 50

Customer Requirement 16 locations with 25 cameras at each site Ability to centrally recieve alarms and centrally view Live from all sites - What options are there?? 51

52 Federated Interconnect Master Slave

Milestone Federated Architecture Central Management Each site can run independently with access rights being delegated from the parent site One base license covers all sites Central alarm management Central Smart wall viewing Full functunality at each site Federated site 1 Main monitoring site XProtect Corporate Federated site 2 Federated site 3 Federated site 4 53

Milestone Interconnect Advanced rule creation, Live viewing, Alarm management, Retrieval of recordings, Time based access rights, System status and monitoring, Bookmarking, Remote Management of interconnected systems, Central control of camera settings, Ability to record locally / centrally or at both locations. Central surveillance site XProtect Corporate These features all work centrally regardless if the remote site s XProtect VMS offers the functions or not. Remote management Remote surveillance Any number Any size XProtect NVR XProtect Enterprise XProtect Essential XProtect Express XProtect Professional 54

Management Client Site information Interconnected systems System information Access credentials 55

Licensing Central site Normal XProtect Corporate Base License (XPCOBT) One Milestone Interconnect Device License (XPCOMIDL) per enabled interconnected camera Remote site Possibility to interconnect a subset of cameras in the remote system Licensed independently and via normal XProtect base licenses + camera licenses Interconnected cameras 56

Master slave Enterprise Unlimited servers unlimited cameras per server Professional Unlimited servers 64 cameras max per server 57

Master Slave Configuration Master Smart Client Slave Internet Blå linie = Kamera traffic Rød linie = Authentikering Mobil / Web Client 58

Master Slave Configuration This feature cannot be enabled in 30day trial mode you must add the initial license to all Servers In a WorkGroup - Create an identical Windows User on each server involved Decide on the Master Server then add the Slave Servers to the Master Server under Master/Slave entry in the MGMT Application Ensure that you have enabled external access for each and every Slave Server to be added, as the flow of traffic for the Smart Client Live feeds go direct from the Image Server of each server to the Smart Client. Ensure that any involved firewalls are not blocking traffic on Image Server Port or 554 59

60 Master slave Live Setup

Quick review of key Corporate features High Availability Edge Storage Video Grooming 61

High Availability Cold standby Optimized for cost efficient failover Operates with failover groups Failover policy per device Hot standby Optimized for high availability One-to-one pair configuration Failover policy per device Operator Management Server Failover transparant for operators Recordings automatically synchronized Operator Management Server Recording Servers Failover Recording Servers Recording Servers Configuration Configuration Hot standby Failover Recording Servers 62

63 Edge storage

64 Matrix

Matrix Typical mistakes 1.Remember under managment application you enter the IP of the Client and not the server 2.Remeber to ensure any firwall is not blocking the entered port Default 12345 3.Ensure to enter the username, password and port into the smart client settings for the matrix 65

Matrix 1) XProtect Smart Client user selects to send a camera to a Matrix recipient 2) Information sent to Management Server Port: device dependent and configurable - typically port 80 for AD user and 443 for basic user. Protocol: HTTP for AD user and HTTPS for basic user 3) Management Server sends request to Matrix recipient on specified IP address and port (XProtect Smart Client 2) Port: configurable default is 12345 Protocol: TCP 4) Streams are sent to XProtect Smart Client from Recording Server on request 66

Setting up a Matrix Live Demo 67

68 Reduce bandwidth to Smart Client

CPU on Client PC Core I7-2600 = benchmark 8869 CPU 70% utilisation H.264 VGA SVGA 720p 1080p 3mp 5mp 5 FPS 245 164 100 52 27 21 7 FPS NA NA NA NA NA NA 10 FPS 110 90 54 30 14 11 12 FPS NA NA NA NA NA 10 15 FPS 73 45 28 19 10 NA 20 FPS NA NA NA NA 7 NA 30 FPS 44 33 18 10 NA NA MJPEG 69 VGA SVGA 720p 1080p 3mp 5mp 5 FPS 360 265 164 64 48 22 10 FPS 192 130 88 31 22 NA 15 FPS 128 95 52 21 16 NA 20 FPS 94 88 40 12 10 NA 30 FPS 60 48 24 NA NA NA

How to reduce Bandwidth to Smart Client Dual streaming (If camera supports it) Use of Transcoding (Be aware of consequences on server resources) Update on motion only Use more intelligent incident awareness methods I.e Alarms / Matrix 70

How to reduce Bandwidth to Smart Client Transcoding Image Quality setting Full: The default setting, providing the full quality of the original video (No transcoding) Super high (for megapixel): Re-encoding to an output width of 640 pixels (VGA) and a JPEG quality level of 25%. High: Re-encoding to an output width of 320 pixels (QVGA) and a JPEG quality level of 25%. Medium: Re-encoding to an output width of 200 pixels and a JPEG quality level of 25%. Low: Re-encoding to an output width of 160 pixels and a JPEG quality level of 20%. 71

72 Live Demo of Smart Client Viewing options

73 Enable Live FPS in Smart Client

Enable Live FPS in Smart Client Live optagelser - Hurtige Diske - Evt Raid 0 http://download.milestonesys.com/ ForceFramerateStatus.zip Kamera feed Live Playback Arkiv Smart Klient Arkiv Evt Raid 5 74

High CPU on Recording server Many modern cameras have very advanced VMD built in. This can be used instead of the Milestone motion detection. 1. Log into the camera s web interface directly and configure the motion detection events. 2. Enable the motion event in XProtect 3. In the Recording properties for cameras configured to send motion detection data you can set the recording to be conditional and/or event based you can then cause the detection of motion onboard the camera to begin writing records to disk, 4. This will greatly reduce the processing to be completed by the Server and can allow for more cameras to be configured per server 75

Events won t appear in Smart Client 76

Events won t appear in Smart Client 1) XProtect Smart Client requests alarm list from Event server Port: configurable default is 22331 Protocol: TCP 2) Alarm list retrieved from SQL server and returned to XProtect Smart Client Port: 1433 Protocol: TCP 3) Alarm handled and state and details updated by the user 4) New state and details stored on SQL server Port: 1433 Protocol: TCP 77

78 Mobile Server

Mobile Data flow 1) Live stream(s) retrieved from cameras Port: device dependent and configurable - typically port 80 2) Streams are sent to Milestone Mobile server for transcoding or as direct stream Port: configurable - default port 7563 Protocol: configurable, TCP/IP, UDP Multicast default TCP/IP 3) Streams are sent to Mobile Client or Web clients Port: device dependent and configurable - typically port 8081 for HTTP and 8082 for HTTPS Protocol: HTTP or HTTPS 79

80 Mobile server New features and scalability

XProtect Web Client & Milestone Mobile Keyword based camera and view search GPS position potential in Video Push (Via Meta Data) Improved system scaling 81

Keyword based camera and view search All-new way of working with views and cameras Instant keyword based search function for Individual devices (cameras and other devices) Views (based on name or content) Benefits 2 1 Makes it easier for users to find cameras and views Complement to the hierarchical view structure defined in the Smart Client 1 3 3 82

Mobile Server Transcoding Methods to reduce server resources Settings on mobile Load Balancing for large scale use 2014 differences Client side decoding 83

Mobile Server load balancing Load balancing (Debian or other similar 3rd party method) User logs into the web or mobile client using the url - IP of the load balancer not individual IP of a mobile server 84

85 Mobile server New features Live Demo

86 Mobile Push

Mobile Push 87

Mobile Push 88

Mobile Push 89

90 External access for Mobile and Web Client

External Access for Mobile and Web Client 1. Find your external IP this can for example be found on the following page: www.whatismyip.com 2. Find your local servers IP i.e. 192.168.1.10 3. Go to your routers web interface and find Port forwarding 4. Configure a rule: Forward port 8081to local servers internal IP Save and restart services 91

92 Access Control

93 Access monitoring

94

Milestone Retail Solutions Xprotect Transact Xprotect Retail 95

Retail and Transact 96

Connecting Point of Sale (POS) 97

How to connect to ATM / POS 98

Case study from large global retailer 99

100 Live Demo of Transact

101 XProtect upgrades

XProtect Upgrades XProtect: GO Essential Express Professional Enterprise Expert Corporate When upgrading start by taking a backup. XML or SQL(studio managment tool) Simply upgrade over the top without needing to uninstall first. The configuration is kept. Enterprise -> Expert is possible at a license level and for free if you have a SUP. But it requires a fresh install. Since Corporate 2013 then it s not necessary to remove any components pre upgrade. 102

XProtect Upgrades View Groups backup The Smart Client view groups are not part of the normal backup taken from the Management Application. Hence these need to be backed up separately. This is done by copying the contents of the following location: C:\ProgramData\Milestone\Milestone Surveillance\SmartClientViewGroups To restore place this folder in the same location on the server. C:\Documents and Settings\All Users\Application Data\Milestone -(W2003) C:\ProgramData\Milestone -(W2008) %allusersprofile%\milestone -(generally usable) 103

Adding new recording server on Expert and Corporate While maintaining the settings of the old one 104

Adding new recording server To ensure that a replacement Recording Server can connect properly with your XProtect Corporate Management Server and match its existing configuration in the SQL database follow these steps: Obtain the unique identifier for the old/existing instance: In the Management Client's Site Navigation pane select Recording Servers. In the Overview pane select the old recording server. Select its Record or Streams tab. Hold the CTRL key down and go to the Info tab A Globally Unique IDentifier (GUID) number will appear On the new/replacement server: Navigate to c:\programdata\milestone\xprotect Corporate Recording Server\ Stop the Recording Server service Find and make a backup copy of the file RecorderConfig.xml Open the file in a text editor, such as for example Windows Notepad The file will starts with: <?xml version="1.0" encoding="utf-8"?> <recorderconfig> <recorder> <id>250ae727-78d6-430e-813f-5afd7ec5579c</id> <displayname>support-v2.milestone.dk</displayname> Paste the old GUID into the string that starts with <id> Example: <id>11111111-1111-1111-1111-111111111111</id> gets replaced with 105 <id>22222222-2222-2222-2222-222222222222</id>

106 PTZ

PTZ Set encoding on cameras to MJPEG instead of a compressed format like MPEG4 or H.264 *Video in h.264 is sent in chunks called GOP's. A new GOP is streamed every second, however the Smart Client requires the GOP to be downloaded (in the buffer) to be played. This in itself introduces a delay. Latency in the region of 300 milliseconds could otherwise be expected. 107

Live Demo of Alarms and Maps Inteligent method of gaining situational awareness 108

Live Demo of LPR What to be aware of when configuring Setting up White/Black/VIP lists Country codes CPU impacts 109

110 Real world configuration scenarios

111 Orphaned video footage

Orphaned video footage Video footage that is copied via a windows copy to another location than it s original recorded location will no longer be accessible from the Smart Client. Reason being it s no longer indexed. Using the Player then you can point to the path of the footage and then open up the cameras to view them. There is also a method of re indexing the footage. 112

Real world scenarios Archiving to a NAS External access for the smart client Master Slave setup - flow of traffic Mobile Push External access for Smart Client External access for Web and mobile client How to reduce bandwidth Use the cameras own motion detection not Milestones Activating an output 113

114 Archive to NAS

Archiving to Network Attached Storage NAS Network archiving is available from XProtect Express upwards. Following installation, Milestone services will run under the Local System account and this account does not have read or write access to a NAS as it is local to the machine not the NAS Change user account settings to be able to archive to NAS 1. Click Start, type services.msc <RETURN>. 2.Locate the Milestone XProtect Recording Server service, double-click it and click the Log On tab. 3.Choose This Account, provide the user name/password for the local or network user account with full read and write permissions to the desired NAS and click OK. 4. Right-click the Milestone XProtect Recording Server service and select Restart. 5. For the Milestone Image Server service, repeat steps 3-5. 115

116 External access for Smart Client

External Access for Smart Client 1. Find your external IP this can for example be found on the following page: www.whatismyip.com 2. Insert your Internet port seen below. I.e. The same as the image server (Local port) 3. Find your local servers IP i.e. 192.168.1.10 4. Go to your routers web interface and find Port forwarding 5. Configure a rule called: Forward image server port to local servers internal IP Save and restart services 117

118 External Access setup Live Demo

Configuring Events Outputs Inputs Generic Events Manual events 119

Activate an Output Outputs can be used for many purposes like turning on a light or opening a gate. Initially create an output for your device then create a manual event with a relevant name. Once this is done go to output control on event and tie the two together. Final step is to drag the manual event to a view in the smart client from where you can activate it. 120

Events Live Demo Outputs Inputs Generic Events Manual events 121

AntiVirus and Firewall Prerequisites to installation of an SMB Product 122

Ports to be Allowed Image Server Service Event Server Service Mobile Server Service Matrix Notification Server Customer Dashboard Screen Recorder Camera images 80 Telnet 22331 Telnet 1234 Telnet 1237 Telnet 8081 Telnet 12345 Telnet 6050 Telnet 52211 Telnet 554 Telnet 123

Services to be Excluded With some Antivirus we have seen the services and applications scanned even with the directories excluded so it is good practice to exclude these All XProtect services and applications in the following directories C:\Program Files (x86)\milestone\milestone Surveillance C:\Program Files (x86)\milestone\xprotect Event Server C:\Program Files (x86)\milestone\devicepack\devices\proxysrv C:\Program Files (x86)\milestone\xprotect Smart Client C:\Program Files (x86)\milestone\milestone Screen Recorder C:\Program Files\Milestone\Milestone Mobile Server 124

Directories to be excluded XProtect Services and Applications to be excluded Exclude the locations C:\Program Files (x86)\milestone C:\ProgramData\Milestone C:\ProgramData\VideoDeviceDrivers And exclude the database location i.e D:\media database 125

126 LAN - Segmentation

Network Dual Network Cards Segregate the camera and client networks Reduce the risk of bottlenecks Clients can only access cameras through Milestone 127

Install Prerequisites Prerequisites to installation of XProtect 128

Installation Prerequisites Ideally don t deliver a server direct to site! Install the latest Windows patches including.net 4.5 Format the Live and Archive drives to 64Kb block size Register the license in MyMilestone Download the latest installer from Milestone Download the latest Device Pack from Milestone Check the firmware on the camera is supported http://www.milestonesys.com/support/technical-support/supportedhardware/ 129

Installation Prerequisites Software: http://www.milestonesys.com/support/technical-support/self- Help/downloads/ Upgrades/Download-device-packs/ Check the firmware on the cameras is supported Device Packs: http://www.milestonesys.com/support/software- http://www.milestonesys.com/support/technical- Support/supportedhardware/ 130

Milestone Husky Series 131

Milestone Husky Series Configurations Base Configuration s Form Factor Milestone Husky M10 Arcus Fan-less desktop Milestone Husky M30 Workstation Cameras 8 10 / 20 Milestone Husky M50 10 / 20 / 40 / 80 2U Rack mount Milestone Husky M50-H 32 Analog / IP RAM Memory 4 GB 4 / 8 / 16 GB 16GB 16GB VMS, Video & O/S Storage 1TB 32GB msata 2TB to 4 TB 32GB msata 4TB to 24TB RAID option 32GB msata 16TB CPU 132 Viewing Clients

Husky 133

Husky 134

Husky 135

136 License Management

License Management 137

License Management 138

139 Milestone Support

Getting help from Milestone F1 Provides easy access to the manual as it directs to the correct page depending on the feature that is highlighted. Manuals and Guides Knowledge Base articles online Support Forum Distribution Milestone Technical Support 140

Before Contacting Support If you suspect a software issue, please obtain the following information before submitting a case: XProtect Software License Code (SLC) Software Version and lettered release Screenshots if applicable The output from SurvCollector (log collection tool) Run from C:\Program Files (x86)\milestone\milestone Surveillance\Diagnostics Run the info collector for Corporate and Expert Detailed description of the error 141

Contacting Presales Server estimations http://www.milestonesys.com/support/presales-support/requestfor-server-specifications/ All other enquiries please contact your preferred distributor. 142

Questions 143

Thank you for attending! 144