HP OpenView Internet Services 6.10 software Data sheet HP OpenView Internet Services software offers end-user emulation of major business-critical applications as well as a single integrated view of the complete Internet infrastructure. It helps your IT staff efficiently predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and manage and report upon service level agreements. Key features and benefits Monitors complex business transactions Provides broad support for standard protocols Enables you to manage against service level agreements Offers a highly scalable and flexible architecture Is easy to install and configure The challenge More than ever, critical business applications, such as SAP, PeopleSoft, Siebel, Citrix and custom applications, have taken on a new connotation within the business as IT operations and line-of-business functions become more interwoven. As business aligns with IT, use cases for application performance represented by end-user experience have exploded. Service providers offer Internet accessor-hosted applications. Online retailers sell everything imaginable to the home shopper. Banks and brokerages provide remote account access. Manufacturers automatically order inventory from suppliers. Corporate IT departments develop webbased applications and provide infrastructure services such as DNS and DHCP. Monitoring these services from the customer or end-user viewpoint, as well as the components behind the scenes, has become critical to business success. Poor availability or performance of these services can dramatically affect your business through lost customers and revenues, damaged brand reputation, shortages of required inventory and supplies, or lost employee productivity. Businesses now expect their service providers and internal IT departments to provide clear service level guarantees on the availability and response time of the services they provide, along with notifications and resolutions of outages and slowdowns. When things go wrong, your application and IT operations staff members need to be able to isolate and solve problems quickly and communicate with impacted customers and end users in a timely manner. These are needs met by HP OpenView Internet Services software. It offers end-user emulation of major businesscritical applications as well as a single integrated view of the complete Internet infrastructure. It is designed to help your IT staff efficiently predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and manage and report upon service level agreements.
Figure 1. HP OpenView Internet Services dashboard. The HP OpenView Internet Services dashboard offers at-a-glance views of service levels, secured views of customer-specific data, or segmentation of data by customer and service. Quick drill-down capabilities Sorting for easy detection Quick drill-down capabilities Explorer Tree for easy look-up Product overview Simulate and monitor business activity HP OpenView Internet Services uses software probes to simulate business activity. These synthetic transactions are monitored, providing a set of top-down metrics that closely mirror your customers experiences and allow HP OpenView Internet Services to provide immediate notification when problems occur. HP OpenView Internet Services actively monitors discrete application transactions and protocols by simulating user requests for basic services, such as name resolution and directory access, mail services for sending and receiving e-mail, web services such as HTTP and secure HTTP, and remote access services, such as dial-up and wireless. Data is gathered through active monitoring by software probes that are installed at an ISP s points of presence, at a company s remote offices, or at a partner site outside the firewall. These software probes feed the performance data securely back using HTTP to a centralized relational database. The database then populates a near real-time dashboard that shows overviews of availability, response time, and service level compliance, provides drill-down capability, and generates extensive web reports. Alarms can be forwarded with guaranteed message delivery to HP OpenView Operations for UNIX and HP OpenView Operations for Windows, HP OpenView Network Node Manager or, with SNMP, to any generic SNMP manager. Meets the demands of business-critical applications and services Many characteristics make HP OpenView Internet Services attractive to any organization providing business-critical applications and services. These include: Ease of installation and monitoring of complex e-business transactions Incorporating scripts from load-test tools Breadth of support for standard Internet protocols and applications The capability to manage against service level agreements The ability to work in today s secure environments A highly scalable and flexible architecture Extensibility tools for monitoring many non-web transactions and protocols Add this to the monitoring of actual end-user experience using HP OpenView Transaction Analyzer and the monitoring of your back-end infrastructure using HP OpenView Operations and you are armed with a breakdown of every important component of end-user response time from the data center servers, through the various networks, and right out to the last mile and the client s desktop. 2
Table 1. Protocols actively monitored by HP OpenView Internet Services. Active software probe Description Active software probe Description Basic services DHCP Dynamic Host Configuration Protocol DNS Domain Name Service ICMP Ping-based connectivity LDAP Lightweight Directory Access Protocol NTP Network Time Protocol Network bandwidth Network bandwidth TCP Transmission Control Protocol ODBC Database Connection E-mail services IMAP4 Internet Message Access Protocol POP3 Getting mail from a server SMTP Sending mail to a server Exchange MS Exchange Internet services FTP File Transfer Protocol TFTP Trivial File Transfer Protocol HTTP/HTTPS/SOAP Web Pages/Secure Web Pages/SOAP Protocol NNTP Pulling news headers, articles STREAM_MEDIA Streaming media HTTP_TRANS End-user emulation of web-based transactions Mobile data services WAP Wireless Access Protocol MMS Multimedia Services (Partner Probe) SMS Short Message Service Mission-critical applications SAP System and basis transactions (out-of-the-box) and end-user emulation (Probe Builder) PeopleSoft End-user emulation of PeopleSoft (Probe Builder) Siebel End-user emulation of Siebel (Probe Builder) Citrix End-user emulation of Citrix (Probe Builder) Other DIALUP Dial-up RADIUS Remote authentication WMI WMI system collector OVTA COM, Java, MSG, SOAP, Web CUSTOM Custom probe (HP OpenView Internet Services SDK) For more on Probe Builder:http://devresource.hp.com/drc/unifieddev/probe.jsp. Powerful features New extensibility features HP OpenView Internet Services supports a number of new extensibility features to empower the end user to monitor more applications and protocols than ever before. The Probe Builder makes it very easy to monitor non-webbased transactions by using scripting language, as well as a record/play-back mechanism. If you have custom applications or complex transactions generated from out-of-the-box applications, such as Citrix-based applications, you will no doubt consider this new option the best way to write and maintain your own probes. If you already have created scripts using application test tools, such as Mercury Interactive s LoadRunner or Segue s Silk Performer, you will be able to leverage the results of scripts in an HP OpenView Internet Services probe. This feature allows you to bridge your testing and production environments, as HP OpenView Internet Services provides the industry s best integrations with the rest of your installed HP OpenView tools. HP OpenView Internet Services easily monitors complex web processes and transactions, from logistics and procurement processes to online banking and shopping cart purchases to internal web-based applications. New web applications can be monitored the instant they come online using the HP OpenView web transaction recorder. The intuitive wizard lets the administrator walk through each step of a typical end-user transaction, such as user log-on, catalog look-up, and shopping basket review, while automatically recording all URLs and capturing all data input. The web transaction probe then replays the recorded transaction on a regular basis, simulating typical end-user activity, and collects important availability and response time data. For optimal flexibility, the web transaction probe intelligently handles dynamic content, such as auto-generated session IDs, cookies, server-generated URLs, Active Server Pages, CGI scripts, Java and JavaScripts. All of these extensibility tools are supported with per-step alarms. The HTTP_Trans probe now provides more detailed error code information of HTTP, HTTPS and high-level web transactions. Drill-down transaction analysis HP OpenView Internet Services provides drill-down transaction analysis for web-based applications via integration with HP OpenView Transaction Analyzer. It incorporates both simulated and actual transactions to provide more accurate diagnostic capabilities for web applications, rather than using only simulated transactions for network performance and availability. Once HP OpenView Internet Services determines there is a problem, you can then locate the source of that problem with HP OpenView Transaction Analyzer. Instant results Instant intelligence is a key feature designed into HP OpenView Internet Services. Following the automatic launch of the installation process, the configuration wizard walks the administrator through the process of configuring targets, services and probes. The process is easy, even for first-time users, thanks to preset default values and simple sliding bars that can be used to modify alarm thresholds and service levels. In just minutes, HP OpenView Internet Services is installed and monitoring your complete Internet infrastructure. 3
Figure 2. Service reports. HP OpenView Internet Services offers trending and graphs for capacity planning and business level reporting. HP OvenView Internet Services offers fully capable reporting and graphics functionality. Conduct business-level diagnostics for customer-oriented services. Breadth of support In addition to the web transaction recorder and probe, HP OpenView Internet Services supports out-of-the-box monitoring of an extensive list of Internet services and applications. (See Table 1 for a complete list.) Each service probe simulates user requests and collects availability and response time data. To monitor services or applications not supported by out-of-the-box probes, you can develop your own probe using the custom probe capability included with HP OpenView Internet Services. Works in today s secure environments When it comes to Internet services, security is a must. With HP OpenView Internet Services, you can monitor your Internet services without compromising security. It can monitor your secure HTTP websites, using NTLM and proxy authentication, so you don t need to risk exposing your sites to monitor them. Data traveling from the probes to the measurement server can be sent via HTTPS, so your data is secure and you don t need to open an additional port in your firewall. The Restricted Views feature allows you to secure the dashboard interface using log-ons and passwords. This permits individual customers or lines of business to securely view the dashboard interface but see only their own data. Unparalleled scalability and flexibility HP OpenView Internet Services is both scalable and flexible. It can monitor a handful of servers or a huge server farm with thousands of servers. Management data from distributed software probes is transferred at high speed to the measurement server. Data is buffered in a time-based details cache and summarized, resulting in high-performance dashboard updates and report generation. Additional improvements can be gained by storing the management data in a SQL Server or Oracle database tuned for high throughput. For probing flexibility, virtually all probes are available on the following platforms: Windows XP, 2000 and 2003 HP-UX Sun Solaris Red Hat and SUSE Linux In addition, you have a number of choices for your data store, depending on your needs. Included with HP OpenView Internet Services is the default database Microsoft MSDE. You also have the option of using other databases for enhanced capacity and performance: Microsoft SQL Server for Windows 2000 Oracle on HP-UX or Solaris 4
Figure 3. Hierarchical service views. HP OpenView Internet Services automatically generates hierarchical service views. Integration features Harness the power of HP OpenView Service level agreements, health status and management reporting can be performed stand-alone with HP OpenView Internet Services. However, the full power of end-to-end management can best be obtained by harnessing the built-in synergies and integrations with other HP OpenView products. The result is the most fully integrated, singlevendor developed and supported solution in the industry. Key integration features include: Events can also be forwarded to HP OpenView Operations for UNIX and HP OpenView Operations for Windows via the opcmsg interface. Internet services events can then be correlated with other network, systems and applications events from across the enterprise. Service-level data can be propagated to HP OpenView Service Navigator, providing stateful context to the service map. This feature allows the service map to be used for closed-loop management by enabling problem resolution validation. For instance, if an operator fixes a problem on a server but the service map still shows a threshold violation, the operator didn t completely resolve the problem. The HP OpenView Operations for Windows integration performs service map updates to provide a logical view of the service. This feature greatly promotes the usability and intuitive nature of the service map by providing near real-time service status views based on configured HP OpenView Internet Services thresholds and service level objectives. These status views help to provide high-level troubleshooting from the view of the non-it-centric end user. HP OpenView Transaction Analyzer uses the console of HP OpenView Internet Services, creating a contextsensitive drill-down mechanism from synthetic transactions monitored by HP OpenView Internet Services to the trace levels monitored by HP OpenView Transaction Analyzer. Events can be forwarded to Network Node Manager, which automatically generates propagation-sensitive submaps with icons representing customers, services and service level objectives. Message delivery is guaranteed: If Network Node Manager goes down it will re-establish contact with HP OpenView Internet Services to process buffered alarms. Forwarded events are viewable under a new alarm category and a new menu item allows network operators to launch the HP OpenView Internet Services dashboard. 5
Figure 4. An integrated solution. Troubleshooting Insight Packs. You can re-launch an entire TIP on command for up-to-date data. HP OpenView Internet Services provides three out-of-the-box TIPs, but others can be added by the tool administrator as needed. Probe data is stored in ARM (Application Response Measurement) format if an HP OpenView Performance Agent is installed on the HP OpenView Internet Services server. This enables correlation of Internet Services data with other network, systems or applications data from HP OpenView Performance and HP OpenView Reporter. HP OpenView Internet Services will automatically use HP OpenView Reporter, if present, for consolidated reporting. View HP OpenView Internet Services data along with data from other HP OpenView products using HP OpenView Service Information Portal. What s new HP OpenView Internet Services 6.10 Complete revamp of the dashboard Operational View for creating easier means of visualizing service level violations of services, applications or business processes Explorer Tree for easier top-down views Logical groupings that can be sorted, enabling easier analysis of all or subsets of customers Configuration Manager enhancements New Copy/Paste feature for easier maintenance of multi-step transaction probes or high volumes of simple probes Rename a service or customer for easier maintenance of existing targets Easier data manipulation for preparing reports that do not reflect true state Troubleshooting Insight Packs Easier means of gathering data automatically for a specific alert for faster identification of the probable cause New probes Network Bandwidth probe for measuring the response time and availability of services running over VOIP WMI System collector for collecting basic OS metrics for Windows systems Technical specifications Software requirements Management server Microsoft XP Professional with Service Pack 1 or 2 and Microsoft IIS 5.1 Web Server OR Microsoft Windows 2000 Professional, Server or Advanced with Service Pack 4 and Microsoft IIS 5.0 Web Server OR Microsoft Windows 2003 with Service Pack 1 and Microsoft IIS 6.0 Web Server For all above: Microsoft Internet Explorer 6.0 with the latest Security Update and Service Pack NTFS file system is required for the management server system. A web browser is required for viewing the HTML reports (Internet Explorer 6.0 or Mozilla 1.7.2). 6
Dashboard web page user Ordering information J4728AA HP OpenView Internet Services 6.x LTU A web browser for viewing the HTML reports (Mozilla 1.7.2, or Internet Explorer 6 or later) J4729AA J4730AA J4731AA J4530AA J4531AA J4532AA J4510EA J4511DA HP OpenView Internet Services 6.x 5 tgts LTU HP OpenView Internet Services 6.x 25 tgts LTU HP OpenView Intrnet Services 6.x 250 tgts LTU HP OpenView Internet Services 5 Custom Target Pack LTU HP OpenView Internet Services 25 Custom Target Pack LTU HP OpenView Internet Services 250 Custom Target Pack LTU HP OpenView Internet Services Media HP OpenView Internet Services Manual Hardware requirements Management server Intel Pentium IV, 2GHz or faster processor with 1 GB of memory or more is recommended. 600 MB of disk space are required initially, with possible increases as more data are added. Temporary disk space during report generation may range from 50 1,000 MB, depending on the number of services being probed. Minimum display resolution of 1024 x 768 is required. Virtual memory should be set to an initial size of 1 GB or larger on the system running Internet Services. Systems running other applications may require larger virtual memory settings to accommodate HP OpenView Internet Services in addition to the other applications. DHCP is not supported on the HP OpenView Internet Services management server. Windows probe system Microsoft XP Professional Service Pack 1 Microsoft Windows 2000 with Service Pack 4 Microsoft Windows 2003 Internet Explorer 6 or greater For any of the above: DHCP may be used UNIX probe system Sun Solaris 8, 9, 10 HP-UX 11.0, 11.11, 11.22, 11.23 Linux probe system Red Hat Linux 8.0, 9.0 Red Hat Linux ES 2.1, 3.0 and 4.0 SUSE Linux ES and Professional 8.1and 9.x Windows probe system Intel Pentium IV, 1 GHz or faster processor with 512 MB of memory or more is recommended. This depends on the number of probes that run in parallel. For most efficient execution and metric accuracy, it is recommended that the system be dedicated to probing. 100 MB of disk space for probes and configuration files, plus an additional 10 100 MB of disk space to hold probe data in queue in case the network goes down. Space required is dependent on the number of probe targets and length of network downtime you wish to accommodate. UNIX probe system 512 MB of memory or more is recommended. 100 MB of disk space for probes and configuration files, plus an additional 10 100 MB of disk space to hold probe data in queue in case the network goes down. Space required is dependent on the number of probe targets and length of network downtime you wish to accommodate. See the Installation Notes or User Reference Guide for the complete list of hardware and software requirements. 7
A complete solution Get the most from your software investment HP provides high-quality software services that address all aspects of your software application life-cycle needs. With HP, you have access to standards-based, modular, multi-platform software coupled with best-in-class services and support. The wide range of HP service offerings from online self-solve support to proactive mission-critical services enables you to choose the services that best match your business needs. For an overview of HP software services, visit: www.managementsoftware.hp.com/service To access technical interactive support, visit Software Support Online at: www.hp.com/managementsoftware/services To learn more about HP Software Customer Connection, a one-stop information and learning portal for software products and services, visit: www.hp.com/go/swcustomerconnection Comprehensive training HP provides a comprehensive curriculum of HP OpenView and IT Service Management courses. These offerings provide the training you need to realize the full potential of your HP solutions, increase your network optimization and responsiveness, and achieve better return on your IT investments. HP also offers developer support for using the Probe Builder and the HP OpenView Internet Services Software Development Kit (SDK) when building new probes. For more information, visit www.devresource.hp.com. The smartest way to invest in IT HP Financial Services provides innovative financing and financial asset management programs to help you costeffectively acquire, manage and ultimately retire your HP solutions. For more information on these services, please contact your HP sales representative or find us on the web at www.hp.com/go/hpfinancialservices. To learn more For further information on HP OpenView Internet Services, visit: www.openview.hp.com/products/ovis UNIX is a registered trademark of the Open Group. Windows is a U.S. registered trademark of Microsoft Corporation. Java is a U.S. trademark of Sun Microsystems, Inc. Oracle is a registered U.S. trademark of the Oracle Corporation, Redwood City, California. With more than 25 years experience meeting complex education challenges worldwide, HP knows training. This experience, coupled with unique insights into HP OpenView software, positions HP to deliver the optimum training experience. For more information about these educational courses, visit www.hp.com/learn. Contact information To find an HP OpenView sales office or reseller near you, visit www.managementsoftware.hp.com/buy. 2004, 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. For more information, visit www.managementsoftware.hp.com 5983-0538EN, Rev.2, 01/2006.