International SAP Conference for Financial Shared Services

International SAP Conference for Financial Shared Services July 9 10, 2015 Vienna, Austria In cooperation with

WELCOME End-to-End Process Ownership: Your Key to Business Partnership with Global Business Services Building on the success of the first two events, we are delighted to bring you the third International SAP Conference for Financial Shared Services. This conference offers numerous opportunities for you to hear directly from SAP s global customer base and understand SAP s strategy and insights so you in turn can maximize the efficiency of your shared service organization. Join us in Vienna this July to discover how best-in-class finance shared service organizations are leveraging technology to fully integrate with business units and processes, thereby adding much-needed value to their business. Though the primary objectives of shared service organizations have remained unchanged, advancements in technology in recent decades, along with the globalization of operations, have expanded the role these organizations play. Process optimization and ownership, governance, and the need to deliver high-value services continue to have a major impact on how shared service organizations operate. This strengthens the strategic relationship and brings value beyond productivity to the businesses they serve, achieving a robust business partnership. Whether you are at the start of your financial shared services implementation journey or are a seasoned practitioner, attend this event to hear from leading organizations including Infineon, Air France KLM, Coca-Cola Hellenic, and The Hackett Group, among others, who will share experiences to augment your knowledge and help you achieve best-in-class shared service delivery. In addition to the main conference, take advantage of the preconference site visits to either Johnson Controls or Österreichische Bundesbahn (ÖBB) included in the registration fee. Other interactive elements include deep-dive workshops, Meet the Experts sessions, and a partner exhibition. We also have a fantastic evening event, designed to allow you to network with your peers in a relaxed atmosphere. All this adds up to the perfect environment to learn, discuss, and network. This conference offers a compelling opportunity for you to gain a comprehensive understanding of how to get the most from SAP solutions, furthering you on the journey to achieving a world-class shared service organization. We look forward to welcoming you to Vienna! Bernhard Fischer Vice President Solution Management, Shared Services SAP Thomas Cook Senior Vice President T.A. Cook Conferences For comprehensive event details, please visit www.tacook.com/sharedservices

PRECONFERENCE SITE VISITS WEDNESDAY, JULY 8, 2015 On the afternoon of Wednesday July 8, take a unique opportunity to take part in our customer shared service centre visits with fellow delegates. Both ÖBB - Austrian Railways and Johnson Controls will open their doors to registered attendees, giving you a unique chance to experience first-hand how your peers operate and meet the teams working in the shared service centres. The guided tours will offer an unparalleled opportunity to get instant answers to your questions and to witness a real-life functioning business services center. Please note, as the site visits will take place in parallel, you may only register for one. The guided tours comes at no extra cost to your conference attendance and your registration includes transport and refreshments on-site. Spaces are strictly limited, so please be sure to confirm your place when registering. Please note, the site visits are only open to conference attendees. The following site visits will take place in parallel 12.00 17:00 Österreichische Bundesbahn (ÖBB) will be offering us a simulation of their shared service centre in the new state-ofthe-art headquarters 12.00 18:00 Johnson Controls will be providing a guided tour, covering general and management accounting, accounts receivable and treasury, and procure to pay

PRECONFERENCE WORKSHOPS THURSDAY, JULY 9, 2015 In these workshops, you will review functionalities, dive deeper into topics, get practical examples, take part in discussions, go through online demonstrations, and determine the business benefits of the applications and solutions in focus. Each workshop provides you with a unique opportunity to address challenges, discuss them with your peers, and gain valuable guidance from the SAP experts. Please note that you cannot switch between parallel workshops. The following workshops will run from 09:00 to 12:30 Workshop 1: Comprehensive Foundation Evolve Your SAP Software Landscape to Support End-To-End Processes for Top-Performing Shared Services This workshop will discuss how process-enabling technologies available from SAP can support the expansion of your shared service delivery, from achieving process efficiencies to the creation of business value in the area of finance and beyond. Through a combination of expert presentations, customer case studies, and interactive discussions, this workshop will give you a full understanding of how innovative technology can unlock a range of means to achieve this. Key topics include: Consolidated observations from SAP about the evolution of the shared service phenomenon at over 3,000 clients Dissecting opportunities to generate business value with an end-to-end process perspective Best practices in technology-enabled shared services to realize such a process perspective The roles played by the new SAP Simple Finance solution and cloud deployment from SAP in achieving this perspective Who should attend: If you are new to shared services with SAP, this workshop will provide you with a larger perspective on the evolution of your shared services and how your SAP software landscape supports them. If you are already in an evolved stage of operating shared services, this is an ideal opportunity for you to gain insights into how solutions from SAP can help you connect the dots to evolve and transform your shared service organization into a source of business value beyond speed and efficiencies. Bernhard Fischer, SAP For comprehensive event details, please visit www.tacook.com/sharedservices

PRECONFERENCE WORKSHOPS THURSDAY, JULY 9, 2015 Workshop 2: Strategy Implementing End-to-End Process Ownership in Global Business Services Today nearly all companies have realized cost reduction through process standardization and labor arbitrage with shared service organizations. Now they are facing the challenge of realizing further efficiency gains. To get to the next level of maturity, the key enablers are global organizations and an end-to-end view of the relevant operational processes leading to global business services. After first recapping today s challenges and requirements on business partnerships, this workshop will familiarize you with the SAP business transformation methodology, including: A definition of high-level strategy and vision for end-to-end process ownership An overview of organizational elements and requirements An approach to analysis for business processes Business process reengineering and future design Business and organizational transformation The workshop will close with customer examples drawn from our practice and an outlook on how SAP solutions can support both your finance shared service processes and your targets to gain efficiency. Key topics include: The evolution from shared services to global business services and the widened view toward changing to end-to-end processes Positioning the end-to-end process owner as the key enabler for global process harmonization and further standardization Defining responsibility for process orchestration Key elements of business transformation projects Who should attend: Attend this workshop to discuss and explore different business transformation approaches to finance endto-end processes. If you are a finance end-to-end process owner or a manager, project practitioner, or specialist involved in finance process reengineering and transformation, or want to learn about taking your organization to the next level, then this workshop will give you the tools and insight to achieve your goal. Markus Burggraf, SAP Oliver Goetz, SAP Workshop 3: Implementation How to Design the SAP Shared Service Framework Software for Shared Service Operations This workshop will offer participants an overview of the groundwork and prerequisites necessary for implementing SAP Shared Service Framework. Using the example of a typical financial accounting organization, we will explore these prerequisites and conditions, and will also discuss the actual experiences of workshop participants and SAP customers. By using real-world case studies of SAP customers, this interactive workshop will give you an in-depth understanding of the possible variations in design and implementation of SAP Shared Service Framework. Key topics include: Conditions and prerequisites for implementing SAP Shared Service Framework Different design variants and implementation approaches How to set up SAP Shared Service Framework for end-to-end processes Hendrik Beck, SAP Rainer Schwarz, SAP

AGENDA DAY 1 THURSDAY, JULY 9, 2015 12:30 Registration, Visit the Exhibition Area 13:30 Chairman s Opening Remarks Bernhard Fischer, Vice President Solution Management, Shared Services, SAP 13:40 Trend Spotlight: How End-to-End Process Ownership Drives Global Business Services (GBS) Excellence Overview of GBS trends Maturity levels and associated governance models End-to-end processing The process owner concept Selected key performance indicators and best practices Tom Bangemann, Senior Vice President Business Transformation, The Hackett Group 14:20 From Conception to Completion: The Transition to a Business Service Organization at Coca-Cola Hellenic Achieving value through technology and process improvement Achieving customer satisfaction through partnership, standardization and commitment to excellence Leveraging people, commitment, and expertise Nikos Vlassakidis, Shared Services Finance Manager, Coca-Cola Hellenic 15:00 How 21st-Century Purchasing and Finance Organizations Leverage Business Networks for Automation and Business Collaboration How the digitalization of economies and the collaboration between market participants is at odds with inefficient, paper-based purchasing and invoicing processes The role of shared service organizations in addressing these inefficiencies Next-level automation through business networks New opportunities and the future landscape Kai Finck, Senior Vice President and Head of the Ariba Network, MEE, SAP 15:40 Afternoon Refreshments, Visit the Exhibition Area, and Networking 16:20 Efficiency and Service Excellence: Shared Service Framework as Enabler of Infineon s Journey to Global Business Services Infineon s shared service center journey Road map to world-class shared services and the role of SAP technology Infineon s implementation of SAP Shared Service Framework Best practices and lessons learned Joana Marques, Managing Director, Infineon Technologies Shared Service Center Oscar Ferreira, Head of Business Administration, Infineon Technologies Shared Service Center 17:00 SAP Simple Finance: Transforming Finance with Instant Insight Our vision for finance transformation The effects of instant insight Evolving finance shared service to the next level with SAP Simple Finance Ease of adoption of finance transformation with SAP Simple Finance What early adopters say Thack Brown, General Manager, Global Head LoB Finance, SAP 17:40 Wrap-Up of Day 1 18:30 Depart for Evening Event

AGENDA DAY 2 FRIDAY, JULY 10, 2015 08:00 Refreshments and Visit the Exhibition Area 09:00 Welcome Back Bernhard Fischer, Vice President Solution Management, Shared Services, SAP 09:10 Leveraging SAP Simple Finance as the Next-Generation Shared Service Platform Today s limitations based on yesterday s technology The value of instant insights for financial shared service centers Best-run process orchestration in order-to-cash, source-to-pay, and record-to-report Ralph Schoepfer, Senior Director Center of Excellence Finance, SAP 09:50 Financial Shared Services at the Canal & River Trust: In Search of Ultimate Added Value The Trust s shared service journey End-to-end process optimization The ongoing debate around outsourcing Don t forget the customer! Combining efficient processes with service excellence Mick Crowder, Head of Shared Services, Canal & River Trust 10:30 Morning Refreshments, Visit the Exhibition Area, and Networking Foundation Track Advanced Track 11:15 Air France-KLM s Journey from Decentralized Accounting to Global Value-Added Financial Shared Services Shared services in the airline industry Air France-KLM s evolution of shared services in a multicountry, multinational environment The use of SAP software in Air France-KLM s financial shared services center The journey from process efficiency to business value Kees van Schaik, Director, Financial Shared Service Center Budapest, Air France-KLM 11:55 The Journey to Process Excellence using SAP at Carl Zeiss Shared Service Centre Transformation from a central German accounting service to a wider European set-up Establishing a global process model using best practices and enabling technologies to maximize automation Driving improvements through end-to-end process governance Moving towards a fully integrated service management framework using SAP Preparing for the next SSC evolution: EY s perspective on next generation shared services Carl Zeiss priorities for the coming years Andreas Kopf, Senior Vice President Consolidation and Accounting, Carl Zeiss Niklas Oldiges, Partner, Advisory Services, EY The Value of Supply Chain Finance to Accounts Payable and Shared Service Centers Supply chain finance overview and impact on shared services Analysis of products on the market Exploration of real-life case studies Creating a compelling business case for adoption The link to procure-to-pay transformation Michael Hyltoft, External Advisor for Arla Foods Transformation from Decentralized Accounting Operations to Shared Services at Thomson Reuters Experience and developments in shared services Defining ownership of process improvement and innovation Next steps with BlackLine and future outlook Robert C. Abercrombie, Director of Corporate Infrastructure and Systems, Thomson Reuters Patrick Nicholas, Account Director, BlackLine

AGENDA DAY 2 FRIDAY, JULY 10, 2015 12:35 Lunch, Visit the Exhibition Area, and Networking Foundation Track Advanced Track 13:50 Shared Service Framework Project Experience at RWE Background to the Shared Service Framework RWE How the implementation of the Shared Service Framework supported RWE s shared service center ramp-up Lessons learned, best practices, and feedback Marco Kramer, Manager, System and Processes, RWE Operating in the Cloud: How the Cloud Supports an End-to-End Perspective of Shared Service Delivery Transforming shared services to deliver comprehensive end-to-end services through cloud deployment, organization, and the right governance scheme Leveraging existing SAP platforms to facilitate the transformation process SAP S/4HANA as a game changer for aspects of shared service delivery Bernhard Fischer, Vice President Solution Management, Shared Services, SAP 14:30 Meet the Experts These sessions are your opportunity to join with peers as part of small groups in which you can discuss your challenges and issues with highly qualified financial shared service experts. Sessions will be led by SAP experts, customers, partners, and product owners who will share experiences and project tips and tricks. Attendees can choose one of the following sessions. Click here for full details Shared Services: Technical and Commercial Challenges and Opportunities Process Governance Process Optimization SAP Simple Finance and Its Impact on Your Finance Organization Process Ownership in Global Business Services 15:10 Process and Technology as Enablers for Bombardier Transportation s Finance Shared Service Center Bombardier Transportation s road map from localized accounting and reporting to a globally standardized finance shared service center How technology and processes contribute to a sustainable finance shared service center SAP Shared Service Framework software at Bombardier Transportation Implementing SAP Shared Service Framework: project execution experience Samy El-Hefnawi, Head of Operational Performance Development, Bombardier Transportation 15:50 Wrap-Up and End of Conference

PREMIUM SPONSORS BlackLine The BlackLine Financial Close Suite for SAP Solutions is an SAP-endorsed business solution, delivered in an SaaS/cloud model, that provides finance teams with visibility and control over their account reconciliations and financial close. BlackLine replaces manual, error-prone, spreadsheet-based processes with automation. BlackLine is an SAP gold partner. For more information, please visit: www.blackline.com ECENTA ECENTA is a global IT professional services company specialized in complex customer relationship management (CRM) projects as well as shared services center applications based on SAP products. Day to day more than 200 highly experienced consultants apply their deep expertise in areas such as SAP solutions for customer engagement, applications for commerce, SAP Contact Center software (contact center and VoIP telephony), mobile applications, analytics, and IT integration technology. Founded by two former SAP employees, ECENTA is headquartered in Walldorf, Germany, with nine offices worldwide. Selected customers are Sony, Lenovo, Volvo, Fiat, Intel, Agilent, SAP, Tetra Pak, and Ericsson. ECENTA is an SAP services partner and channel partner, has a close working relationship with SAP, and regularly contributes to development of SAP CRM. ECENTA is regularly involved in early adopter projects such as hybrid cloud scenarios and applications based on the SAP HANA database. For more information, please visit: www.ecenta.com EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. Our global structure enables us to operate seamlessly with our clients and across our own organization in over 140 countries. These capabilities are enriched with our people to inject sector-specific knowledge. Our end-to-end global business services framework can improve your business performance. Our global knowledge can help you to increase your operational effectiveness, drive sustainable and measurable results, and protect your business. For more information, please visit: www.ey.com

PREMIUM SPONSORS OpenText OpenText is the leader in enterprise information management, helping customers to create a digital-first world by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premise or in our cloud. OpenText Suite for SAP solutions is designed to enable end-to-end business value. The solutions easily plug in to the existing business architecture running SAP software, reflecting SAP s innovation strategy for nondisruptive adoption. OpenText Suite for SAP solutions helps assure that content is available in context, keeping its lifecycle intact, from creation to disposal. For more information, please visit: www.opentext.com For more details on the networking opportunities available, visit www.tacook.com/sharedservices

STANDARD SPONSORS Accuity Owned by one of the world s leading business-to-business data and content providers, Reed Business Information, and part of Reed Elsevier, Accuity has been providing solutions to banks and businesses worldwide for over 175 years. Our unmatched data and services, powered by Bankers Almanac, deliver optimal payment efficiency, compliant transactions, bank counterparty insight, and anti-money laundering (AML) screening success. For more information, please visit: www.accuity.com Redwood Redwood helps organizations eliminate the costs, risks and wasted time associated with manual tasks. With FCA (Financial Close Automation) companies automate the time consuming and error prone manual activities in the entity close. FCA enforces a compliant and standardized close process across all corporate entities and provides a complete and accurate audit trail, automatically. With FCA, outsourcers maintain the highest levels of standardization and efficiency without increasing labor cost. It allows service providers to keep both service and profit margins high. Today, thousands of customers worldwide use Redwood s solutions to automate their financial processes. For more information, please visit: www.redwood.com Runbook At Runbook, we understand that your company needs financial decision support and monitoring capabilities for SAP software. We are pioneers in automated software for clear financials in SAP and we give the world s largest corporations the tools they need to create and maintain successful shared service centers. We directly address the two challenges most relevant in a shared service center environment: security and reliability. Our software is embedded in SAP solutions so you never need to download or duplicate your data, and information is available the second it s entered. Runbook also makes task overview transparent and integration between tasks more efficient. We reduce your cost, increase your efficiency, and allow you to make better informed decisions for your company. For more information, please visit: www.runbook.com The group offer gives you 4 passes for the price of 3. Visit www.tacook.com/sharedservices for details

MEDIA PARTNERS Accounts Payable News (APN) Accounts Payable News (APN) is a news site for accounts payable and P2P professionals, based in the UK giving insight into today s best practice ideas, processes and technology. With a strong LinkedIn and Twitter presence, APN provides a lively discussion base for like-minded individuals looking to promote the profession and gain advice on subjects as diverse as e-invoicing, supply chain, new solutions, payments and shared services. APN also run insightful webinars, surveys and roundtable events, as well as providing a wealth of inspirational and practical white papers. For more information, please visit: www.apn.today Shared Services Forum UK Shared Services Forum UK is a national, not-for-profit, membership organisation run for the members, by the members. Our aim is to support and inspire SSC Leader s and their teams, through bench-marking, best practice events, on and off-line knowledge-sharing, and thought-leadership. For more information, please visit: www.sharedservicesforumuk.com The Paypers The Paypers is the Netherlands-based leading independent source of news and intelligence for professionals in the global payment community. Our products are aimed at merchants, payment services providers, processors, financial institutions, start-ups, technology vendors, and payment professionals and have a special focus on all major trends and developments in payments-related industries including online and mobile payments, online/mobile banking, cards, cross-border e-commerce, e-invoicing, and SEPA. We are also keen on keeping our readership informed with regard to online fraud prevention innovations and the most significant trends in the digital identity space. For more information, please visit: www.thepaypers.com Finance Director Europe Finance Director Europe is the essential online and print industry resource for senior financial executives. Finance professionals from around the world use the Web site to keep abreast of the latest developments and use our resources to make informed decisions. The publication boasts incisive commentary and analysis from the world s most powerful business leaders alongside investigative and provocative articles from leading journalists. For more information, please visit: www.the-financedirector.com

HOW TO REGISTER To register online for this event, please visit www.tacook.com/ sharedservices Contact for Inquiries Alice Kenning T: +44 (0) 121 200 3810 F: +44 (0) 121 212 1623 E: a.kenning@tacook.com The registration fee includes participation in the conference and/or workshop, lunch on all days, refreshments, an evening event for conference attendees, and documentation material for download. Please note that costs for accommodation and travel are not included in the registration fee. Event Venue Vienna Marriott Hotel Parkring 12a Vienna 1010 Austria Tel: +43-1-515180 This event is organized by: T.A. Cook Conferences in cooperation with SAP

REGISTRATION FORM INTERNATIONAL SAP CONFERENCE FOR FINANCIAL SHARED SERVICES JULY 9 10, 2015 VIENNA, AUSTRIA Copy and Fax to +44 (0) 121 212 1623 Register online at www.tacook.com/ sharedservices I would like to register for the International SAP Conference for Financial Shared Services July 9 10, 2015, Vienna, Austria (Please complete clearly in block capitals) Last Name First Name Registration and Contact Office T.A. Cook Conferences. 4th Floor, Mclaren Building 46 The Priory Queensway Birmingham, B4 7LR, UK T: +44 (0) 121 200 3810 F: +44 (0) 121 212 1623 E: info@tacook.com Registered in England and Wales Company Registration Number: 4263656 Company Job Title Event Fees Industry Sector City, State Street Zip Code, Postal Code Type Early Bird Fee ** Standard Fee Conference 1150* 1250* Half Day Workshop 295* 350* Country Fax Date I wish to attend the following: Phone E-mail Signature Evening Event (Open to conference registrants only) Payment Method Credit Card Conference (July 9 10) Site vists (July 8) Please select one of the following site visits: ÖBB Workshops (July 9) Please select from the following workshops: W1 Further Information Johnson Controls W2 W3 Invoice 1. Would you like to receive further information from SAP including special offers, reports, event news, and more along with information resulting from this inquiry? Yes, by e-mail Yes, by telephone No 2. Would you like to receive further information from SAP partners or other affiliated companies and business partners of SAP including special offers, reports, and more along with information resulting from this inquiry? Yes, by e-mail Yes, by telephone No I agree to the terms and conditions (this must be ticked in order for the registration to be processed) * Plus 20% Austrian VAT ** Early Bird Fee valid until May 15, 2015 Terms and Conditions of Registration Cancellations must be made in writing at least two weeks before the beginning of the event. In this case we will charge a processing fee of 250. Cancellations received less than two weeks before the event will be liable for the full registration fee. This also applies to registrants who do not attend the event. If a participant cannot attend for whatever reason, it is of course possible to nominate a substitution. Substitutions must be received in writing, must be addressed to the registration office, and must include the names of both the original and the substitute registrants. Participation in an event is only possible if payment has already been received, or if it is submitted at the event in cash or with a collection-only cheque. Please note that non- attendance for any reason is subject to the cancellation terms laid out in point above. Organizer s Changes We reserve the right to cancel your registration or refuse access to the event. We reserve the right to make changes to the event program. In the unfortunate event that an event is cancelled, we are not liable for any costs incurred by delegates in connection with their attendance. Data Policy By registering for this event, you grant T.A. Cook permission to keep you informed of future events and content within your field of interest. We will only send you relevant information (by email, post or telephone) and you can unsubscribe at any time. Your details will only be held on the T.A. Cook internal data base and will not be supplied to 3rd parties without your knowledge and permission. If you wish to unsubscribe immediately, please send an email to info@ tacook.com with Unsubscribe in the subject line. Privacy Policy Video and Photography We plan to take photographs and video material at the event and reproduce them in educational, news, or promotional material, whether in print, electronic, or other media, including event Websites. By participating in this event, you grant us the right to use the photographs and video footage for such purposes. All photos and videos become the property of T.A. Cook. These may be displayed, distributed, or used by T.A. Cook for any purpose. Should you wish to opt out of this, please contact us at info@tacook.com. VAT No. 69337639

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