International SAP Conference for Financial Shared Services

Transcription

1 International SAP Conference for Financial Shared Services July 2016 Barcelona, Spain CON FERENCES

2 WELCOME Next-Generation Automation in Financial Shared Services Building on the success of the first three events, we are delighted to bring you our annual International SAP Conference for Financial Shared Services, taking place this year in Barcelona, July It s an exciting time in the world of shared service organizations (SSOs), and the agenda of this event reflects this. From robotics and process automation to process ownership and service delivery, this event will uncover how next-generation technology is shaping your world and detail how SAP solutions are helping. During the event we will discover how this exciting environment continues to bring new opportunities for finance SSOs to operate more efficiently and effectively. With many opportunities to hear directly from SAP s global customer base and understand SAP s strategy and insights, this event will provide you with the knowledge and tools to maximize the efficiency of your shared service organization. During the conference you will hear from many of our customers, including AkzoNobel, Bayer, and DSM, who will take you through their journeys and achievements in moving their SSO environments forward. Key experts from SAP will provide you with the solution information you need to advance your SSO operations, and will be on hand to meet with you over the course of the event. We ve also included more interactive sessions in this year s agenda, featuring an array of different topics to give you more chances to get answers to your questions. As in previous years we are hosting three parallel preconference workshops, each aimed at different knowledge levels and requirements, and facilitated by the experts in their field at SAP. These workshops offer a valuable opportunity for you to dive deeper into the subject matter, get answers to your questions, and gain useful takeaways. In addition to the conference, we will also feature an optional site visit on 13 July to the finance SSO of Bayer. This year s event comprises the perfect environment to learn, discuss, and engage. Whether you are new to the SAP landscape or a highly automated user, attending this event will provide a unique opportunity to gain a comprehensive understanding of how to get the most from SAP solutions. We look forward to welcoming you to Barcelona! Sincerely, David Ormerod Conference Chairman, Director Finance Solutions, SAP EMEA SAP Patricia Clemas Sánchez Partner and Sr. Vice President T.A. Cook

3 PRE-CONFERENCE WORKSHOPS MONDAY, 11 JULY, 2016 In these workshops, you will review the functionalities, dive deeper into topics, get practical examples, take part in discussions, go through demonstrations, and determine the business benefits of the applications and solutions in focus. Each workshop provides you with the unique opportunity to address challenges, discuss them with your peers, and gain valuable guidance from the SAP experts. Please note that you cannot switch between parallel workshops. The following workshops will take place between 09:30 and 12:30 Workshop 1: Comprehensive Foundation Turn Your Finance Operations into Best-in-Class Global Business Services with the SAP S/4HANA Finance Solution and SAP Business Networks as Your Technology Enablers This workshop will provide you with an end-to-end overview on how you can manage finance operations processes in a best-inclass global business service organization. Realize how the SAP Shared Service Framework software can support you in managing your shared service organization more efficiently and enable you to orchestrate your processes across multiple systems. Learn how new technologies enable instant insight into your accounts receivable (AR) outstanding and overdue amounts, critical information for your working capital processes. Gain insight on how accounts payable (AP) can move from having a cost saving and efficiency focus to a function that drives value creation. Understand the benefits of optimizing the collaboration with your customers and suppliers using the Ariba Network. Workshop Facilitators: Robin Bau, Katharina Reichert, and Friederike Hertenstein, SAP Workshop 2: Strategy Business Process Excellence in Finance Shared Service Organizations Determining and Unlocking Automation Potential Today nearly all finance shared service organizations have realized cost reduction through labor arbitrage and standardization of processes. Facing the ongoing challenge to realize further efficiency gains, today s focus is on flawless automation as a key lever to get to a higher level of maturity. Become familiar with the best practice method from the Business Transformation Services group at SAP in identifying automation potential in mature finance shared service organizations, and receive practical advice on how this can be achieved. Share your experiences with other workshop participants and learn from real-life examples. Gain an outlook on how SAP solutions can support your finance shared service process automation and your daily targets to gain efficiency. Workshop Facilitators: David Ormerod, Markus Burggraf, and Oliver-Jens Goetz, SAP For more comprehensive details, please visit

4 PRECONFERENCE WORKSHOPS MONDAY, 11 JULY, 2016 Workshop 3: Implementation How to Design the SAP Shared Service Framework Software for Shared Service Operations This workshop will offer participants an overview of the groundwork and prerequisites necessary for implementing SAP Shared Service Framework. Using the example of a typical financial accounting organization, we will explore these prerequisites and conditions, and will also discuss the actual experiences of workshop participants and SAP customers. By using real-world case studies of SAP customers, this interactive workshop will give you an in-depth understanding of the possible variations in design and implementation of SAP Shared Service Framework. Key topics include: Conditions and prerequisites for implementing SAP Shared Service Framework Different design variants and implementation approaches How to set up SAP Shared Service Framework for end-to-end processes Workshop Facilitators: Rainer Schwarz and Nik Sacher, SAP

5 AGENDA DAY 1 MONDAY, 11 JULY, :30 Registration, and Visit the Exhibition Area 13:30 Chairman s Welcome David Ormerod, SAP 13:40 The Voyage Continues Global Business Services (GBS) in a Digital Economy Learn how GBS organizations have evolved over recent years and how technology has become increasingly important to compete in a digital economy, changing the way we work, interact, and collaborate with internal and external customers. Evolution of shared services Increasing efficiency through technology Outlook Robin Bau, SAP 14:10 SAP s Finance Transformation From Transaction to Business Enabling Get an overview on SAP s journey and key learning to becoming a process-driven shared delivery organization. The evolution of finance shared services at SAP The current setup of SAP s finance organization How technology can accelerate the finance transformation Peter Rasper, SAP 14:50 Euro Services Bayer: A Journey from a Pure Accounting Focus to a Multifunctional Shared Service Center (SSC) The success story history challenges and milestones over the past 15 years The future of shared services at Bayer IT enablers, a key success factor for shared service centers Christoph Stalter, EuroServices Bayer, S.L. 15:30 Afternoon Break, Exhibition, and Networking 16:00 British Gas Building a Modern Finance Organization Addressing the challenges of spreadsheet-based account reconciliation processes with SAP How to manage visibility across your shared service center and business process outsourcer that ensures efficiency and quality Coordination of monthly close and other finance-related processes between 3rd party providers Quality control and visibility of non-compliance with processes and workflow Bilal Malik, British Gas

6 AGENDA DAY 1 MONDAY, 11 JULY, 2016 Meet the Experts These Meet the Expert sessions are your opportunity to join with peers as part of a small group in which you can discuss your challenges and issues with highly qualified financial shared service and solution experts. Sessions will be led by SAP experts, customers, partners, and product owners who will share experiences and project tips and tricks. Attendees can choose from one of the following sessions. Session A Session B Session C 16:40 How Are Credit and Receivables Processes Changing with Centralization? Dr. Georg Schroder, Bayer Katharina Reichert, SAP What Does Digital in Accounts Payable Actually Mean? Marc Ferre Hausmann, Bayer Friederike Hertenstein, SAP SAP Shared Service Framework and SAP S/4HANA Finance and Central Finance Ralph Schoepfer, SAP 17:15 World-Class Global Business Services (GBS) Overview and Trends, Focusing in on Technology Utilization Within GBS World-class overview GBS trends The role of technology in GBS Robotics process automation (RPA)/robotics utilization Selected metrics and best practices Tom Bangemann, The Hackett Group 17:55 Chairman s Closing Remarks David Ormerod, SAP 18:45 Evening Event Departures

7 AGENDA DAY 2 TUESDAY, 12 JULY, :30 Welcome Back by the Chairman David Ormerod, SAP 08:35 Reaching for the Sky Taking Shared Services to the Cloud How emerging technologies such as cloud and mobile are becoming increasingly important for GBS organizations Get to know SAP s latest cloud-based shared service solutions Focusing on Technology Innovation Look behind the scenes at SAP s solution strategy Tim Bolte and Robin Bau, SAP 09:05 Robotics, Cognitive Automation, and the Radical Transformation of Shared Services New Opportunities, New Risks, and the New Rules for Success Service effectiveness and efficiency Service innovation Location, talent, and IT strategy Business process outsourcing Digital enablement Peter Lowes, Deloitte 09:45 Financial Shared Services and Automation at DSM: Benefits and Learning Overview of DSM s financial shared service journey from the start in 2011 until today Expected benefits at the start of the journey and realized benefits as per today Taking automation to the next level through RPA, starting with the business case and project preparation, to the implementation and value realization in: Accounts payable Accounting to report Achim Beurskens, Theo de Haas, DSM 10:45 Morning Break, Exhibition and Networking

8 AGENDA DAY 2 TUESDAY, 12 JULY, 2016 Meet the Experts These Meet the Expert sessions are your opportunity to join with peers as part of a small group in which you can discuss your challenges and issues with highly qualified financial shared service and solution experts. Sessions will be led by SAP experts, customers, partners, and product owners who will share experiences and project tips and tricks. Attendees can choose from one of the following sessions. Session A Session B Session C 11:15 How Optimal Communication and Collaboration Take Your Shared Service Organization to the Next Level Matthias Niessen, SAP Solutions Group, OpenText Shared Service Best Practices Tom Bangemann, The Hackett Group Best Practices to Streamline the Accounts Receivable (AR) Process Blackline (Speaker TBC) Beginner Track 11:50 Operational Excellence in Business Support Functions: Adoption of the Shared Service Framework at Bertelsmann Accounting SSC Beatrice Tiemann, Bertelsmann Advanced Track Adoption of Financial Supply Chain Management (FSCM) Applications from SAP to Simplify Credit Management at Bayer Dr. Georg Schroeder, Bayer Healthcare AG 12:30 Lunch, Exhibition and Networking 13:45 Booking.com Best Practices for Accounts Receivable Processing in Shared Service Centers Speakers to be Confirmed 14:30 Facility Services Now Just a Click Away with SAP Shared Service Framework: Bringing Innovation to Global Facility Management from SAP Inka Pfeffer and Roland Remmers, SAP Technologies in Practice: Lifting GBS/SSC to a new level Peter Fach, Deloitte Robotics Process Automation (RPA) vs. Process Digitalization - capture the potentials and avoid the pitfalls Bernhard Fischer, former VP Solution Management Shared Services at SAP

9 AGENDA DAY 2 TUESDAY, 12 JULY, :15 Afternoon Break, Exhibition, and Networking 15:35 Machine Learning at SAP Smarter Business Applications in Finance Shared Services This presentation will show how SAP is turning applications into smart solutions with machine learning services. You ll get an overview on tomorrow s intelligent SAP solutions, and experience a real-life use-case Showing how hidden knowledge in your transactional Accounts Receivable data can be leveraged to: Reduce cost per invoice Improve DSO and faster clearing Leverage the knowledge captured in historical transactions for immediate value realization Markus Noga, SAP 16:15 ERP Automation and Robotic Process Automation in Shared Services Complementary or Rivals? Implementation of SAP Credit Management and SAP Collections Management applications at AkzoNobel Benefits achieved through ERP automation in SAP Credit Management and SAP Collections Management AkzoNobel s view on robotic process automation vs. ERP automation Michael Van der Steen, AkzoNobel 16:55 Closing Notes and Final Thoughts David Ormerod, SAP 17:00 Close of Conference POST-CONFERENCE SITE VISIT WEDNESDAY, 13 JULY, 2016 On Wednesday morning, 13 July, take the unique opportunity to take part in our customer shared service center site visit with fellow delegates. This year, Bayer will open its doors to registered attendees, giving you a chance to experience firsthand how your peers operate and meet the teams working in the shared service center. The guided tours will offer an unparalleled opportunity to get instant answers to your questions and witness a real-life functioning business service center. The site visit comes at no additional cost to your conference attendance, and your registration includes transport and refreshments on site. Space is limited, so please be sure to confirm your spot when completing your registration process. Please note the site visits are only open to conference attendees.

10 MEET OUR SPONSORS PLATINUM SPONSOR Deloitte Deloitte is at the forefront of the latest trends and developments in the shared services and ERPmarkets. We have delivered more than 1,000 shared services and outsourcing advisory projects over the past 10 years and have served more than 1,250 SAP clients since With access to the latest market research and leading-edge practitioners, we support our clients in moving up and across the value chain and moving from functional shared services to multifunctional global business services. In many cases, we help our clients to implement shared services in tandem with SAP software implementations. We have 13,000 SAP practitioners globally and hold the highest level of strategic alliance with SAP: global partner services. We offer consistent high-quality delivery through innovative and proven methods and tools, and industry-focused solutions enabled by analytics, enterprise mobility, social media, and cloud technologies. For more information, please visit: GOLD SPONSOR Redwood Redwood Software was founded in 1993 with a single-minded mission to help organizations eliminate the costs, risks, and wasted time associated with manual tasks. Our RoboFinance family of robots possess the know-how to improve order to cash (RoboCash), procure to pay (RoboPay) and record to report (RoboClose). And we re constantly evolving the robots capabilities so they re best equipped to improve process efficiencies in new business areas. We re everywhere our customers are. With offices strategically located around the world, we re best equipped to provide global organizations with the state-of-the-art enterprise process automation and robotic solutions they need, as and when required. Today, more than 3,000 customers worldwide use Redwood s solutions to automate their business processes. No matter what the scale of your challenge, get in touch and let s map out how to get your organization on the road to greater process efficiency and effectiveness. For more information, please visit:

11 PREMIUM SPONSORS BlackLine The BlackLine Financial Close Suite for SAP Solutions is an SAP-endorsed business solution, delivered in an SaaS/cloud model, that provides finance teams with visibility and control over their account reconciliations and financial close. BlackLine replaces manual, error-prone, spreadsheet-based processes with automation. BlackLine is an SAP gold partner. For more information, please visit: OpenText OpenText enables the digital world, creating a better way for organizations to work with information, on premises or in the cloud. The OpenText suite of products for SAP provides you with solutions that help map out and deliver your transformation strategy in an SAP context across an organization and beyond. Our solutions span the breadth of digital information operations, from the compliant management and archiving of content to ensuring that an omnichannel experience for a customer is rich in digital media and interactivity and preparing the way for supporting connected devices and the Internet of Things. For more information, please visit: SymQ Founded in 2012, SymQ offers professional SAP consulting services for the areas of finance and treasury for large and midsize companies of all industries. The consulting approach spans from strategy development and solution design to implementation and continuous optimization of processes in the SAP software system environment. With a team of experts and an interdisciplinary network of international strategy and implementation partners, SymQ is a onestop provider for the analysis, design, and implementation of solutions in SAP software environments. In addition to common treasury topics covering bank communication, cash management, liquidity planning, and transaction and risk management, SymQ s expertise also encompasses such current topics as Single European Payments Area (SEPA) and European Market Infrastructure Regulation (EMIR). SymQ is an entity of the Hanse Orga Group. For additional information, please visit:

12 STANDARD SPONSORS ECENTA ECENTA is a global IT professional services company specialized in complex customer relationship management projects based on SAP products. Day to day, more than 200 highly experienced consultants apply their deep expertise in areas such as SAP solutions for customer engagement, applications for commerce, SAP Shared Service Framework software, SAP Contact Center software (contact center and VoIP telephony), mobile applications, analytics, and IT integration technology. Founded by two former SAP employees, ECENTA is headquartered in Walldorf, Germany, with nine offices worldwide. Selected customers are Sony, Lenovo, Volvo, Fiat, Intel, Agilent, SAP, Tetra Pak, and Ericsson. ECENTA is an SAP services partner and channel partner, has a close working relationship with SAP, and regularly contributes to development of SAP CRM and the SAP Hybris Cloud for Customer solution. ECENTA is regularly involved in early adopter projects such as hybrid cloud scenarios and applications based on the SAP HANA database. For more information, please visit: Runbook Runbook delivers top-of-the-line financial solutions for companies running SAP. We give the world s largest corporations the tools they need to create and maintain successful shared service centers. With the Runbook One Enhanced Financial Controls and Automation Platform, your company gains a solution that automates, harmonizes, and integrates the full record-toreport process across the globe. Our solutions help ensure that shared service centers are optimized, run smoothly, and meet their key performance indicator (KPI) goals. Runbook solutions, including SMART Close, TRUE Reconciliation, SAFE Controls, and JOURNAL Entry, have been named best-in-class by Gartner for companies running SAP because Runbook embeds within the ERP system as well as within financial processes. Because Runbook is an embedded solution, your system is always available and never offline to refresh, helping ensure that shared service centers have one version of the truth, regardless of their regional location. Runbook delivers clear financials for companies running SAP. For more information, please visit:

13 HOW TO REGISTER To register online for this event, please visit Contact for Inquiries Emma Peters T: +44 (0) F: +44 (0) E: Event Venue Hotel Santos Porta Fira Plaça d Europa, 45, Barcelona, Spain Tel: This event is organized by T.A. Cook Conferences in cooperation with SAP. The registration fee includes participation in the conference and/or workshop, breakfast and lunch on all days, refreshments, an evening event for conference attendees, and documentation material for download. Please note that costs for accommodation and travel are not included in the registration fee.

14 REGISTRATION FORM INTERNATIONAL SAP CONFERENCE FOR FINANCIAL SHARED SERVICES JULY 2016, BARCELONA, SPAIN I would like to register for the International SAP Conference for Financial Shared Services Jul 2016 in Barcelona, Spain (Please complete clearly in block capitals) Copy and Fax to +44 (0) Register online at You can register for the International SAP Conference for Financial Shared Services online at or by faxing this form to the number below. Please copy the form, complete it, and send it to the following address (one form for each participant): Registration and Contact Office T.A. Cook Conferences. First Name Company Industry Sector Last Name Job Title Street 4th Floor, Mclaren Building 46 The Priory Queensway Birmingham, B4 7LR, UK T: +44 (0) F: +44 (0) E: [email protected] Registered in England and Wales Company Registration Number: Type Early Bird Standard Event Fees City, State Country Fax Zip Code, Postal Code Phone Conference Half Day Workshop All fees are subject to 21% Spanish VAT Early Bird Fee valid until May 13, 2016 NOTE: Payment should also be received by the deadline for the early bird discount to apply. Date I wish to attend the following: 2-Day Conference (11 12 July) Morning Half-Day Workshop (11 July A.M.) Please select a workshop: W1 W2 W3 Post Conference Site Visit (13 July) Signature Evening Event (open to conference registrants only) Payment Method Credit Card Further Information Invoice 1. Would you like to receive further information from SAP including special offers, reports, event news, and more along with information resulting from this inquiry? Yes, by Yes, by telephone No 2. Would you like to receive further information from SAP partners or other affiliated companies and business partners of SAP including special offers, reports, and more along with information resulting from this inquiry? Yes, by Yes, by telephone No Terms and Conditions of Registration Cancellations must be made in writing at least two weeks before the beginning of the event. In this case we will charge a processing fee of 200 euro. Cancellations received less than two weeks before the event will be liable for the full registration fee. This also applies to registrants who do not attend the event. If a participant cannot attend for whatever reason, it is of course possible to nominate a substitution. Substitutions must be received in writing, must be addressed to the registration office, and must include the names of both the original and the substitute registrants. Participation in an event is only possible if payment has already been received, or if it is submitted at the event in cash or with a collection-only cheque. Please note that non- attendance for any reason is subject to the cancellation terms laid out in point above. Organizer s Changes We reserve the right to cancel your registration or refuse access to the event. We reserve the right to make changes to the event program. In the unfortunate event that an event is cancelled, we are not liable for any costs incurred by delegates in connection with their attendance. Data Policy By registering for this event, you grant T.A. Cook permission to keep you informed of future events and content within your field of interest. We will only send you relevant information (by , post or telephone) and you can unsubscribe at any time. Your details will only be held on the T.A. Cook internal data base and will not be supplied to 3rd parties without your knowledge and permission. If you wish to unsubscribe immediately, please send an to info@ tacook.com with Unsubscribe in the subject line. Privacy Policy Video and Photography We plan to take photographs and video material at the event and reproduce them in educational, news, or promotional material, whether in print, electronic, or other media, including event Websites. By participating in this event, you grant us the right to use the photographs and video footage for such purposes. All photos and videos become the property of T.A. Cook. These may be displayed, distributed, or used by T.A. Cook for any purpose. Should you wish to opt out of this, please contact us at [email protected]. VAT number GB I agree to the above terms and conditions (this must be ticked in order for the registration to be processed)

15 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.