SAP Road Map for Retail Mark Ledbetter Global Vice President, Retail Industry Business Unit
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Merchandising Marketing Supply Chain... How will Retail look in 2015? Today 2015 1 Redefined customer interaction Store Web Mobile Social Media Customer 2 New level of real time customer data Merchandising Store Marketing B2COrders Supply Chain Goods Issue Customer Data 3 Global, verticalized supply chain Customer 3
Overview of SAP Road Map for Retail Customer Insight Customer Driven Supply Network Customer Interaction Corporate Operations Strategic Technology Plan & Market Better Supply & Distribute Better Sell & Service Better Operate Better Solution Today Planned Innovations Future Direction 4
Overview of SAP Road Map for Retail Customer Insight Customer Driven Supply Network Customer Interaction Corporate Operations Strategic Technology Plan & Market Better Supply & Distribute Better Sell & Service Better Operate Better SOLUTION TODAY Planned Innovations Future Direction 5
Retail 2012 Solution Portfolio Shopper Insight Merchandise & Assortment Product, Store, Customer Lifecycle Lifecycle Pricing Marketing & Promotions Loyalty Management Integrated Demand & Replenishment Planning Sourcing & Buying Integrated Product Development Private Label Production Logistics & Fulfillment Management Supply Chain Performance Mgmt Finance Real Estate & Asset Management Human Capital Risk & Compliance Sustainable Operations SOLUTION TODAY Store & Point of Sale E-Commerce M-Commerce Social Media Customer Service Contact Center Multi Channel Order Mgmt Customer Service Management Business Intelligence IT Operational & Service Excellence Enterprise Information Management Enterprise Data Warehousing Business Integration User Productivity Focus Innovations in 2011 6
Solutions Today for Retail Overview: Customer Insight Plan & Market Better Key Needs Key Innovations Release Shopper Insight High volume customer data Real time customer insight Monitor and manage customer sentiment towards your brand and products In-Memory Customer Segmentation POS DM on HANA side by side (consulting service) Social Media Analytics by Netbase CRM 7.0 EhP2 Consulting Service Partner Solution Marketing & Promotions End to end integrated promotion process from planning to execution Promotion Management for Retail integrated with Logistics and Procurement PMR 7.1 SP 4, ERP 6.0 EhP5 SP7 SOLUTION TODAY 7
Solutions Today for Retail Overview: Customer Driven Supply Network Supply & Distribute Better Key Needs Key Innovations Release Integrated Demand & Replenishment Planning Sourcing & Buying Integrated Product Development Logistics & Fulfillment Improved DC replenishment, increased transparency Accurate and timely settlement of vendor funds Integration of product development and production process Retail relevant enhancements in EWM Transportation Planning Reduced implementation cost for order fulfillment process Enhancements in Forecasting and Replenishment F&R 5.2 Vendor Funds Settlement ERP 6.0 EhP 6 Improved integration and efficiency of PLM process Enhancements in EWM Transportation Management for Freight Forwarders and Shippers Rapid deployment solution for global available-to-promise check ERP 6.0 EhP 6 EWM 7.02 TM 8.1 RDS SOLUTION TODAY 8
Solutions Today for Retail Overview: Customer Interaction Sell & Service Better Key Needs Key Innovations Release Store & Point of Sale Support country specific requirements, lower TCO for implementation, standard compliance (PCI) Detect fraud at the Point-of-Sale Enhancements in Point of Sale Improved Flexibility in Loss Prevention Analytics Reporting POS 2.3 BI_CONT 7.06 Customer Service Management End to end after sales service process Complaints, Repairs and Returns Processing ERP 6.0 EhP 6 SOLUTION TODAY 9
Solutions Today for Retail Overview: Corporate Operations Key Needs Key Innovations Release Finance Accelerated financial close Process automation, compliance in invoicing Common user experience across processes and analytics in EPM Collaborative Disclosure Management E-Invoicing with digital signatures Enterprise performance management SAP BusinessObjects Disclosure Mgmt. 10.0 SAP E-Invoicing Compliance OnDemand SAP BusinessObjects EPM 10.0 Real Estate and Asset Lifecycle Management Accelerated reporting and monthend closing processes Compliance and improved planning of real estate assets Real-time, flexible insights into customer and product profitability Functional and compliance enhancements in Real Estate Management SAP CO-PA Accelerator ERP 6.0 EhP 6 Human Capital Attract and retail high quality talent Talent Management Success Factors Risk and Compliance Management Integration of risk and control management into line of business and industry processes GRC 10.0 SAP BusinessObjects GRC 10.0 SOLUTION TODAY 10
Solutions Today for Retail Overview: Strategic Technology Key Needs Key Innovations Release Enterprise Information Management Analyze, monitor and report on the quality of your data Archive data based on retention policies Discover what s happening, while it s happening, in time to act Information Steward Information Lifecycle Management Event Insight EIM 4.0 SAP NetWeaver ILM 7.3 EIM 4.0 Enterprise Data Warehousing Real time operational planning and simulation capabilities Superior Reporting Performance on real-time data Accelerated Warehouse & Analytical Applications SAP NetWeaver BW powered by HANA HANA 1.0 BW 7.3 SP5 Unicode only, SAP HANA 1.0 SPS 03 Business Integration Simplify Trading Partner Connectivity and Communication SAP Information Interchange by Crossgate Crossgate Mobility Bring your own device Enabling unique mobility solutions Afaria Sybase Unwired Platform SOLUTION TODAY 11
SAP Predefined Services for Retail* Portfolio Segment End-to-End Starter Pack (Service) for Grocery Retailing Starter Pack (Service) for Fashion Retailing Portfolio Segment Point Solutions Implementation Guidance (Service) for SAP F&R Meat Processing Starter Pack (Service) for SAP for Retail Predefined Enablement (Service) of Retail Inventory Lookup Portfolio Segment Retail Analytics Implementation of POS Reporting using SAP In-Memory Computing Starter Implementation (Service) for SAP POS DM ERP Connectivity (Service) for SAP POS DM Enterprise Data Warehouse (Service) for POS data EDW (Service) for POS data Assortments (AddOn) EDW (Service) for POS data Promotions (AddOn) Enterprise Data Warehouse (Service) for Retail Inventories Your Global Trade Hub Contacts: Björn Goller (APJ) bjoern.goller@sap.com +49 173 3090255 Dieter Becker (EMEA) dieter.becker@sap.com +49 160 90821658 Andreas Mainka (AMERICAS) andreas.mainka@sap.com +49 151 57118222 * List includes only Services from the Retail Portfolio. Please check further services available from BTS, CRM, ITTS SOLUTION TODAY 12
Performance and Insight Optimization Services for Retail Plan Buy Allocate Promote Sell Optimal Reality Profitability Performance Simulation & Visualization Market Basket Performance Analysis Young Fashion Site Performance Key Value Items Zone Optimization Size Optimization Promo Insight Fashion Markdown Optimization Assortment Insight & Rationalization Multi-Channel Insight Modeling Services SOLUTION TODAY 13
SAP Rapid-Deployment Solutions for Retail SAP Planning for Retail RDS SAP Portfolio and Project Management RDS for portfolio monitoring SAP CRM RDS for Sales, Service and Marketing SAP Best Practices for Retail V1.605 localized for Russia, US SAP Best Practices for Retail V1.603 localized for Brazil, India, France SAP Event Mgmt. RDS for order tracking and exception management SAP Treasury and Risk Management RDS SAP BusinessObjects Spend Performance Management RDS SAP ERP RDS for Employee and Manager self service SAP Real Estate Management RDS SAP ERP RDS for operational reporting with SAP In-Memory Appliance Software SAP RDS for Mobile Apps and Infrastructure SAP RDS for Sybase Unwired Platform SAP RDS for database migration to Sybase Adaptive Server Enterprise Rapid Database Migration of SAP Netweaver BW to SAP HANA SAP RDS for customer segmentation with SAP HANA SAP BusinessObjects Sales Analysis for Retail 2.0 SAP CRM RDS for Sales, Service and Marketing SAP Business Communications Management RDS SAP Sybase Mobile Sales RDS for SAP CRM SOLUTION TODAY 14
Solution Extensions from SAP Partners SAP BusinessObjects Sales Analysis for Retail to prevent out of stocks Root-cause analysis and fact-based resolutions to performance issues SAP Paybacks and Chargebacks application by Vistex SAP Incentive Administration by Vistex Social Media Insight & Analysis by Netbase Strategic Supply Chain Network Design Trilogy project - Comprehensive benchmarking across core business processes and three key SAP applications Balance labor cost with excellent service Link strategy, budgeting, performance, and compliance processes SAP Quality Center application by HP HP LoadRunner software SAP Invoice Management application by Open Text SAP Document Access application by Open Text SAP Archiving application by Open Text Forms-enabled processes SOLUTION TODAY 15
Overview of SAP Road Map for Retail Customer Insight Customer Driven Supply Network Customer Interaction Plan & Market Better Supply & Distribute Better Corporate Operations Strategic Technology Sell & Service Better Operate Better Solution Today Future Direction 16
Planned Innovations for Retail Overview: Customer Insight Plan & Market Better Shopper Insight Merchandise & Assortment Marketing & Promotions Key Needs High volume customer data Real time insight to POS data Visibility to channel specific and cross channel sales performance Real time customer insight Integration of Social Media Analytics with SAP content and applications High volume planning, efficient planning process, flexible layouts Precision retailing Enhanced performance, usability and integration in promotion planning Key Innovations Predictive Customer Segmentation POS DM on HANA Sales Analysis on POS DM / HANA Customer Activity Repository Social Media Analytics by Netbase Merchandise & Assortment Planning enabled by SAP HANA and SAP Business Objects User Interface Real-time Personalized Consumer Marketing Promotion Management enhancements and HANA deployment option 17
Planned Innovations for Retail Overview: Customer Driven Supply Network Supply & Deliver Better Sourcing & Buying Integrated Demand & Replenishment Planning Logistics & Fulfillment Key Needs Full transparency into supplier portfolio and lifecycle End to end integrated and user friendly procurement process Enable self-service procurement on a mobile device Manage sourcing and contract process across SAP Sourcing and SAP SRM Increase productivity, visibility and data accuracy for spend data Prevent out-of-shelf situations Retail relevant enhancements in EWM Transportation Planning Key Innovations Supplier Lifecycle Management Improved functionality and TCO reduction in SAP SRM New mobile solutions for self-service procurement and supplier management Integration, usability and analytics enhancements in SAP Sourcing Improved data enrichment, simulation and analytics in Spend Performance Management On-shelf availability analysis Enhancements in EWM Supply Chain Execution Platform 18
Planned Innovations for Retail Overview: Customer Interaction Sell & Service Better Store & Point of Sale E-Commerce Mobile Commerce Social Media Customer Interaction Center Key Needs Provide localization for Retail Workforce Management Mobilize the store employee and manager Provide a state of the art B2C Web Channel solution that integrates with Marketing, Services and Store Channel Deliver personalized mobile shopping experience Respond to customer conversations on Facebook and Twitter Provide superior customer experience across channels Key Innovations Localization functionality for Retail Workforce Management Mobile In-Store Merchandise and Inventory Management B2C Web Channel for Retail SAP Precision Retailing Social Customer Engagement OnDemand Interaction Center for Retail 19
Planned innovations for Retail Overview: Corporation Operations Operate Better Function Key needs Key innovations Optimized assets Geospatial representation of assets Ability to survey assets based on geographic boundaries Integrated geospatial visualization for assets Accounting and financial close Powerful orchestration of entity-close activities Comprehensive insight into the status of the entity close SAP Financial Closing cockpit Enhanced entity-close management Sustainability Mobile safety observation incident recording SAP EHS safety issue mobile application Time and attendance management Ability of managers to maintain appropriate staffing levels on a mobile device Find substitutes if employees are unavailable Check the current availability of the workforce Make sure that all tasks can be appropriately staffed Mobile work management Ability of managers to identify staffing shortages quickly and find substitutes while on the store floor or otherwise away from their desk Talent management Ability of managers to take notes, assign actions, and collect feedback for their employees and teams throughout the year to support employee performance and development better Mobile team book: Enablement of manager productivity and continuous engagement Travel management Creation of expense reports on a mobile device SAP Travel Expense Report mobile app Viewing of credit card charges and adding them to reports Creation of travel expense reports Real estate lifecycle management Improved end-user experience Enhanced lease administration 20
SAP Rapid-Deployment Solutions for Retail Planned Innovations SAP Shopper Insight CAR RDS SAP Shopper Insight RDS SAP ewm for Retail SAP Event Mgmt. RDS for order tracking and exception management SAP Best Practices for Retail V1.606 localized for Germany Afaria Implementation SUP 2.1 & Gateway Implementation Mobile Applications and Infrastructure - wave 2 21
Overview of SAP Road Map for Retail Customer Insight Customer Driven Supply Network Customer Interaction Corporate Operations Strategic Technology Plan & Market Better Supply & Distribute Better Sell & Service Better Operate Better Solution Today Planned Innovations FUTURE DIRECTION 22
Retail Without Boundaries Customer Insight Plan & Market Better Analyze customers Collaborate and plan Prepare campaigns Promote and upsell Execute channels Plan & Market Better Business Process Drive fine-tuned strategic programs with real time customer insight Predict consumer buying behavior Develop merchandise plan Collaborate Optimize Assortments Create integrated marketing and promotions plan Integrate loyalty data Plan targeted crosschannel promotions Optimize prices and markdowns Target 1-1 Promotions Real-time offers in any channel Future Unified Forecast Market Basket & Customer Analytics Store/Customer Segmentation Assortment Planning & Optimization Cross-Industry Collaboration Integrated Marketing, Planning, Promotions Price and Markdown Optimization Real-time personalized marketing Proof point provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2011 SAP AG. All rights reserved. 23
Retail Without Boundaries Customer Driven Supply Network Supply & Distribute Better Analyze demand Collaborate and plan Manage supply network Execute inventory plan Fulfill demand Supply & Distribute Better Business Process Improve availability and reduce discounting with real-time unified demand visibility for optimum stock levels Collaborate with vendors for improved inventory availability Manage and optimize vendor relationships to ensure robust supply and margin return Match demand with optimal receiving and picking of products in any location Ensure product delivery on time at optimal cost with efficient distribution to all locations Future Unified Forecast Demand Planning and Forecasting Inventory Analytics Inventory Optimization Replenishment & Allocation Planning Vendor Collaboration Supply Network Design and Optimization Supply Chain Execution Hub with Real-Time Collaboration Demand and Fulfillment Analytics Distributed Order Fulfillment Proof point provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2011 SAP AG. All rights reserved. 24
Retail Without Boundaries Customer Interaction Sell & Service Better Manage unified channels Effective operations Superior service Execute channels Sell & Service Better Business Process Deliver exciting cross channel shopping experience on a unified customer and product platform Improve employee effectivness with mobile apps that bring realtime information to their fingter tips Maximize profitability by connecting customer processes from inquiry, order, delivery, return and service Execute targeted promotions and real-time offers to increase sales and loyalty Future Integrated Multi- Channel Repository with Harmonized User Experience Distributed Order Management End-to-end worker and manager mobility Integrated Service Operations and Analytics Mobile Commerce Mobile Payment Proof point provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2011 SAP AG. All rights reserved. 25
Key links for more information SAP.COM Retail landing page Brochures & white papers Retail brochures & white papers Customer references Retail references Road maps Road maps on SAP Service Marketplace Live SAP road map sessions on SAP Service Marketplace Release information SAP s release strategy Other SAP Retail at BPX community SAP Retail Wiki on SAP Community Network LINKS FOR MORE INFORMATION 26
] Thank you for participating. Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc [ SESSION CODE: 3505 Mark Ledbetter Global Vice President, Retail Industry Business Unit mark.ledbetter@sap.com 27 27
Appendix: Planned
Shopper Insight Predictive Customer Segmentation Delivers powerful customer segmentation and predictive analysis on very large data sets Solution Enhancements Model target groups across different data sources Get instant response even on very large data sets Model against non aggregated and unstructured data Visualize underlying data Optimize target groups with predictive analytics Create target list for execution of campaigns across desired channels Key Benefits Reduced cost of marketing campaigns Provide highly relevant offers to customers Increased conversion rate and margins Improved customer experience Improved campaign effectiveness Orchestrate marketing campaigns across channels 31
Shopper Insight POS DM on SAP HANA Solution Enhancements In-memory data storage and high speed processing of large volume consumer transaction data POS transactions are stored in structured format and enables instant, flexible analysis Instant aggregation to any desired level while data is kept at lowest level Data cleansing, auditing and enrichment as well as error resolution functionality Extensible data structures and model Loss Prevention and POS Analytics enabled to run on same in-memory POS data with extended history (2+ years) Decoupled from but seamlessly integrated with existing BW data warehouse for retail Key Benefits Real time visibility into consumer sales data down to transaction level Instant aggregation to any desired level without losing the detailed information (keep data at lowest level) Support high speed analytics and calculation of mass data Avoid replication of POS data and perform extensive calculations and predictive analytics where the data resides SAP POS DM on HANA delivers near real-time, high speed analytical reporting based on detailed TLOG information. 32
Shopper Insight Sales Analysis on POS DM Solution Enhancements In-memory processing of sales data provides visibility into real time sales/demand information as well as external and internal factors influencing demand. Provide visibility into overall sales performance corporate level. Enable regional sales visibility Provide additional relevant KPIs for VP of Merchandising and VP of Store Operations Key Benefits Enables the VP of Merchandising and VP of Store Operations to Obtain real time visibility to sales performance Check the health of the business in real time Enable analysis of margin and profitability Identify critical areas Take corrective measures Improve same store sales Sales Analysis on POS DM provides advanced analytics and alerting functionality for merchants and store managers to make informed decisions that drive profitable growth. 33
Shopper Insight Customer Activity Repository Solution Enhancements Predefined data model to capture sales transactions across channels in one consolidated repository Enriched data model to support flexible reporting and analytics Real time feed of sales data from any channel Data cleansing, auditing and enrichment as well as error resolution functionality provided through POS DM Instant aggregation to any desired level while data is kept at lowest level Foundation for predictive applications (e.g. MAP, PMR, F&R) Unified forecasting enables prediction of future sales and one version of truth Key Benefits Real time visibility into consumer sales data across channel and channels specific down to transaction level Instant aggregation to any desired level without losing the detailed information (keep data at lowest level) Support flexible, high speed analytics and calculation of mass data Avoid replication of POS data and perform extensive calculations and predictive analytics where the data resides Common foundation and one version of truth for predictive applications Historic and predictive sales data available in one view The first release of the in-memory based Customer Activity Repository provides real time access and visibility into consumer sales data across channels. A game changing foundation to process and analyze consumer behavior and impact on future business in real time. 34
Shopper Insight SAP Social Media Analytics by NetBase Solution Enhancements Support for Italian, Japanese User definable HTML5 UI enables custom scorecards Improved geographical tagging Embeddable widgets Integration with SAP Demand Signal Management Filter on influence Key Benefits Quickly discover insights and uncover trends in consumer preferences. Quantify market perceptions about products, services, and companies. Effectively track the success of marketing campaigns. Rapidly monitor and respond to market reaction to new product launches. Accurately identify strengths and weaknesses in competing products. Make smarter business decisions faster. SAP Social Media Analytics by NetBase helps organizations monitor and manage sentiment towards their products and brands. 35
Merchandise & Assortment In-Memory Retail Planning Solution Enhancements Functionality Cell locking (enhanced) Rules of precedence Implementation RDS Package for Planning (SAP Planning for Retail Channel Financial, Merchandise and Key Item Planning) New ABAP based planning modeler Premium Microsoft Office user interface: SAP Business Objects Analysis, edition for Microsoft Office Conditional formatting Filters by measure Notes at cell level Sort breaks by hierarchy Easy and dynamic calculations Interactive multi dimensional analysis SAP Planning for Retail powered by HANA Planning engine and Starter Package support Key Benefits Functionality Complete session locking Flexible rules based calculation Implementation Reduced implementation cost Simplified implementation Best business practice templates User Experience Superior user experience for power users Excel based application design Common user experience for planning and reporting / analytics Easy publishing to MS Power Point and Live Power Point presentations Superior user experience for occasional users Custom / industry specific planning features Performance High volume, high speed Innovation without disruption The SAP Planning Suite for Retail evolves to an inmemory planning application with best in class user experience and a highly flexible planning engine. 36
Marketing & Promotions PMR Enhancements and HANA Infrastructure Solution Enhancements Enhance offer construction speed and performance through mass creation and maintenance capabilities Enhanced display planning and forecasting capabilities More flexible desktop publishing views and integration with third party printing and execution systems Option to leverage a HANA based platform with on-demand database General usability enhancements and feature updates to improve overall performance Key Benefits Reduce data entry times with automation and reduced clicks Integrate with display planning and planogram systems including forecasting and in-store placement Reduce promotional print and execution costs Improve financial analytics and performance measurements now possible with speed and flexibility of HANA database The SAP Promotion Management for Retail application extends to a HANA infrastructure and enhances display planning features, desktop publishing functionality, and general performance and usability. 37
Marketing & Promotions Real Time Personalized Consumer Marketing Solution Enhancements Extended marketing database continuously enriched from multiple sources, including customers Previous Purchases Product Ratings and Reviews Loyalty Program Data Lifestyle Choices / Preferences Web / Newsletter Data Consumer Support Data Market Research Data Real time marketing engine influences composition and size of shopping cart, proposes personalized offers Consider consumer location, CRM profile and consumer lifestyle choices Provide real-time personalized suggestions and special offers Optimized shopping list Up-sell, cross-sell User-friendly, useful, collaborative and Multi/cross channel e-services Shopping list Product Rating and Review Key Benefits Creating one-to-one, real time interaction with consumers 360 degree customer knowledge Easier shopping leads to improved shopping experience Personalized treatment leads to increased customer satisfaction and increased loyalty Multi channel cross-sell & up-sell and personalized promotions lead to increased sales This is a marketing platform that enables real time interaction with the consumer at the point of decision to inform and influence consumer behavior, drive traffic and increase average spend. Retailers and CP s can analyze consumer behavior from the time they leave their computers to the time they reach check-out in the store. 38
Sourcing and Buying Supplier Lifecycle Management Solution Enhancements Supplier evaluation Strategic buyer workplace Activity management for supplier development Enhanced analytics Supplier portfolio management Additional deployment option Enablement of service-oriented architecture (SOA) Key Benefits Ability to manage the complete supplier lifecycle A 360-degree view of the supply base to provide complete transparency Management of the performance and risk of your supply base Tight integration into other SAP and non-sap software Ability to manage and distribute suppliers, potential suppliers, and basic supplier master data centrally 39
Sourcing and Buying SRM Enhancements and Improved Integration Solution Enhancements Self-service procurement UI providing a Web-like shopping experience with improved user guidance and information provisioning Improved functionality and usability in procurement process Key Benefits Ease of use and improved efficiency High level of user acceptance Less interaction intervention by professional purchasers High degree of automation and end-user self-service Streamlined substitution process 40
Sourcing and Buying New mobile solutions for self-service procurement and supplier management Solution Enhancements Supplier briefing Purchase request approval Shopping cart creation Key Benefits Expanded adoption of processes of SAP and acceleration of transactions Making functionality more accessible for the mobile procurement worker Enhanced procurement functionality Efficient connection of people to value-generating processes and insight the moment they need it Incorporating the needs and expectations of individuals who participate in business processes 41
Sourcing and Buying Enhancements in SAP Sourcing Solution Enhancements Integration of SAP SRM (master agreement central contract) Usability improvements Formulas in master agreement Multilevel agreement hierarchies New project reports RFX processing enhancements Folder structure to manage attachments Performance and scalability enhancements Key Benefits Smooth process integration across SAP Sourcing and SAP SRM Ability to negotiate, manage, and control legal and operational aspects of a contract Effective management of RFX Improved project monitoring Flexible formula management across sourcing event and master agreement 42
Sourcing and Buying Spend Performance Management / Data Enrichment and Classification Solution Enhancements Simulation and Analytics SAP BusinessObjects Spend Performance Management in memory Performance views (buyer and supplier) KPI dashboards Closed-loop analysis and collaboration On-demand version Data Enrichment and Classification Utilize performance of the SAP HANA platform Data collection dashboard Revision tool Centralized business content Integrate SAP Sourcing with SAP Master Data Management and SAP Master Data Governance Key Benefits High-volume data processing and incremental exports Measurement of the degree of accuracy, integrity, and completeness of a collection and at individual source level Drilling at different levels, from parent to local supplier, showing aggregated spend; customers can have a custom linkage Common content repository maintained by the content factory to improve alignment of processes and performance across LoB (supply chain, procurement, and finance) stakeholders Integration of (import, process, and export) SAP Sourcing with SAP Master Data Management and SAP Master Data Governance 43
Inventory Analytics On-Shelf Availability Solution Enhancements Analyze on-shelf-availability for all types of products slow or fast movers using scientific algorithms which analyze sales patterns. Provide historic analysis at aggregate levels as well as real time analysis based on real time POS data. Based on POS DM using inmemory technology (HANA). No perpetual inventory at store level is needed. If available, system inventory and other information can be used to analyze possible root cause Available on ipad, easy to use for store associates, alert driven. Key Benefits Store Managers and VP of Sales can analyze on-shelf availability at aggregate level to detect patterns of occurrence (e.g. weekdays, categories, daytimes, etc), analyze root causes and take corrective measures to prevent them from happening in the future. Store associates can detect onshelf availability in real time for promotional and non-promotional products, respond directly and take corrective actions. Perpetual inventory at store level is no prerequisite but can be used to provide additional information to analyze root cause. Helps store managers to optimize resource deployment. On-Shelf-Availability analysis provides visibility to on-shelf situations in retail stores. It can be used to analyze patterns of out-ofshelf situations after the fact to proactively prevent them in the future or it can be used to detect and visualize on-shelf availability situations when they happen in real time and take immediate actions to prevent further lost sales. 44
Logistics & Fulfillment Management Enhancements in EWM Solution Enhancements Usability Analytics: Top 15 KPI's out of the box Implementation Voice picking Integration Radio Frequency screens adaptability Enhanced functionality, e.g. Door Appointment Scheduling EWM/TM Integration (fulfillment platform) Stock keeping UOM Key Benefits Improved user experience Lower total cost of implementation Manage and optimize transportation and logistics network Help companies plan supply chain execution activities better within the warehouse and optimize transportation processes with integrated solutions. 45
Logistics and Fulfillment Management Advanced Transportation Processes for Shippers Solution Enhancements Optimized delivery synchronization for multi-consignment orders, optimized planning, execution and costing. Order to Cash processing for shippers for order and delivery requirements. Managing freight requirements Ocean and Air Freight Booking Rail Shipping Cost calculation and distribution on product, item and delivery level for consolidated shipping and analysis with COPA. Advanced analytics. Key Benefits Ability to support complex, correlated consignment transportation planning scenarios and synchronized supply services Map based planning, greater process usability and visibility Advanced Transportation Management processes for Shippers. 46
Store & Point of Sale Localization functionality for Retail Workforce Management Solution Enhancements Additional Country Localization Phased release by country Legal compliance of employee working directives Holiday calendar enhancements User Interface (UI) Standardization Additional browser support SAP standard, flexible UI Shift replacement improvements Enhanced clock functionality Mobile clock in/out Password/badge for clocking Punch edit reason code Punch type configurability Enhanced manager UI BI extractors for time data Miscellaneous enhancements Time off request usability Improved role authorization Forecasting improvements Additional HCM integration Key Benefits Continuous improvement planned for releases in 2012 and 2013 Release to additional countries - Germany, UK, Russia, etc. Increase productivity, improve customer service, reduce labor costs, & decrease lengthy back office tasks through optimization Improve visibility of labor costs allowing for proactive, timely adjustments Gain compliance of working regulations Greater flexibility and legal compliance with clock enhancements Enhanced time reporting - flexibility of reporting capabilities with itime BI data SAP Workforce Management offers a robust solution providing flexible forecasting, optimized labor scheduling with virtual time administration via itime Clock. 47
Store Operations Mobile In-Store Merchandise and Inventory Management Solution Enhancements Mobile enabled Inventory/Price/Product Lookup Customer Order Management (COM) / Order Status / Create Customer Store Ordering Receiving Goods Movement Cycle Counting / Physical Inventory Purchase Order Key Benefits Lookup features enable store associates to answer nearly any question a customer might have about inventory, price, and product details. COM enables store associates to assist customers with order creation for home delivery or pickup. Store Ordering enables efficient replenishment through verification of an the order proposal and placing an order at the shelf. Receiving, goods movements and cycle counting / physical inventory functionality helps keeping inventory accurate and up to date in real time. Purchase Order allows ordering from an external or internal vendor, move products from one store to other, and handle returns. Mobile In-Store MIM enables store associates to execute core merchandising, inventory and customer service functionality on a mobile device on the shop floor. 48
E-Commerce B2C Web Channel for Retail Solution Enhancements Platform Web content management for business users to create, target, and manage content Search engine optimization helps improve the volume and quality of incoming traffic Modular architecture Flexible site extension for site customization via common Web design tools and a flexible UI framework E-Commerce & E-Marketing Innovative user interfaces for highly interactive shopping experiences Community-generated product ratings and reviews Online loyalty programs Real-time product and pricing info E-Service Guided processes for self-navigation Self-service management of accounts, service requests, complaints, and returns Live support for immediate assistance Online product registration Knowledge management connectors to deliver community forums and self-service support Key Benefits Platform Reduce TCO and time to market Set up and configure your Web presence Make adjustments to Web sites as needs evolve E-Commerce & E-Marketing Differentiate customer online experiences Drive Web site traffic and user adoption Increase conversion rates and customer loyalty E-Service Drive support traffic to lower-cost online channel Empower customers to research and resolve issues Foster customer community and crowdsourcing SAP s Web Channel Experience Management delivers innovative and rich customer online experience and enables companies to turn the Internet into a profitable sales and interaction channel for both business customers and consumers. 49
Customer Service Management CRM Interaction Center for Retail Solution Enhancements CRM Interaction Center for Retail will be enhanced to support integrated channel experience. It will be aligned with Web Channel and Store Channel to support functions such as: Product/inventory lookup Support generic article Search for generic articles Store locator Create orders for the customer which are replicated to relevant ERP system Key Benefits Using product/inventory lookup the IC agent can answer nearly any question a customer might have about inventory, price, and product details. Search functionality enables IC agent to search and view variants of a product and to assist the customer to select the right product. Store locator can be used to locate a close-by store for pickup. IC agent can create an order for home deliver or pickup, can create a customer, handle returns, or provide order status. This solution will help retailers to differentiate themselves by creating consistent customer experiences across channels and to have a consistent customer service strategy across channels. It will help to increase shopper loyalty, customer and employee satisfaction, and increase sales. 50
Mobile Commerce Mobile Personalized Consumer Marketing Solution Enhancements Delivers personalized offers and shopping assistance to consumers through mobile phones, or other digital channels like self scanners, interactive POS or ecommerce sites. Personalized offers are defined based on consumer s physical location, previous shopping decisions and personal preferences. Mobile, personalized, and easyto-use shopping assistant that supports consumers in decision making and provides them with meaningful offers and product proposals. Key Benefits Creating one-to-one, real time interaction with consumers Easier shopping leads to improved shopping experience Personalized treatment leads to increased customer satisfaction and increased loyalty Multi channel cross-sell & up-sell and personalized promotions lead to increased sales Personal shopping assistant for consumers, that delivers rich product information and special offers in real time through mobile phones, or other digital channels like self scanners, interactive POS or ecommerce sites. 51
Social Media Team-Based Social Media Engagement with SAP Customer Engagement OnDemand Solution Enhancements Text analysis to identify products, discern sentiment and categorize messages Prioritization based on social influence and issue severity Assignment and routing to best qualified resources Modern collaboration with access to all current and historical information Native integration to ERP and CRM Inappropriate language check on outbound messages Leverages partner capabilities for monitoring and analytics Key Benefits Automatically identify top influencers and key issues Prioritize and manage multiple channels from a single screen Accelerate responses by including the right experts Craft the best response by collaborating internally Understand full context by leveraging social and enterprise data Ensure that all responses are aligned with social media policy Understand larger brand-level social media trends and patterns SAP Service OnDemand is a team-based social media engagement tool that enables organizations to respond to customer conversations on Facebook and Twitter. 52
Optimized asset operations and maintenance Integrated geospatial visualization for assets Solution enhancements Intuitive mapping of enterprise assets Multiple map options (Google, Bing, and others) Launch pad for asset management business processes Web Dynpro development environment: user interface Extensible for alternate display technologies Key benefits Geospatial display of critical assets, including linear assets Map interactivity with assets such as accessing work orders and other technical objects Combination of asset information that spans ERP and GIS systems Planned innovations 53
Accounting and financial close SAP Financial Closing cockpit Solution enhancements Easier template maintenance (upload and download, reusable task groups, and enhanced remote-task definition) Configurable built-in notification scenarios (task overdue, task ready to execute, and so on) Additional authorizations on organizational unit and task level; HR organizational support for task responsibilities Improved usability (custom variables, retention of spool lists and job logs, dependency views, task IDs, enhanced remote task output, and so on) Status monitoring and analysis across templates, task lists, organizational units, and fiscal years and period Key benefits Accelerated template creation and maintenance; increased governance over rollout and adoption of corporate settings on local level Greater closing efficiency by automatic notifications Tightened access control of closing execution; less effort in assigning and changing responsibilities Significant reduction of variant maintenance effort, increased compliance, and more efficient task execution Greatly increased insight into the closing status and improvement potential of closing cycles across the organization Task list released Prerequisite task completed Task scheduled Task restarted Notification Task over due Automatic task runs into error Schedulable task completed Further scenarios 54
Operational risk management SAP EHS safety issue mobile application Solution enhancements Mobile application for recording safety observations, including photos and voice recordings Key benefits Easy to involve the entire organization in identifying and correcting safety issues, promoting a safety culture and reducing the likelihood and severity of incidents 55
Mobile applications for time and attendance management SAP Work Management mobile app Solution enhancements Workforce overview, i.e. who has clocked in and is available to work Access to work schedules, assigned tasks, and locations Ability to enter time corrections or absences for an employee Searching and assigning substitutes for employee who are not at work Alerts, e.g. for missing time punches or overtime limits Key benefits Quick, anytime/anywhere access to staffing levels and current availability of the workforce Immediate action by searching for and assigning substitutes (labor transfers) Alerts where immediate action is required 56
Talent management Mobile team book Team book mobile application for managers to support employee performance and development better Solution enhancements Quick capture of notes, pictures, and voice memos Ability to assign notes, actions, and e-mails to specific employees or to teams Tagging of notes with custom tags or performance goals Dashboard for a quick overview of the current status of processes Key benefits Ability of managers to capture notes and other feedback related to their direct reports or teams anytime and anywhere and throughout the year Apps that allow managers to keep track of processes and deadlines Ability to link notes, actions, and other feedback to performance and development goals Enable higher manager productivity and continuous engagement 57
Travel management SAP Travel Expense Report mobile app Solution enhancements View credit card charges Add credit card charges to expense report Create travel expense report Key benefits Punctual and accurate expense reports Ability to monitor expenses in real time 58
Real estate lifecycle management Enhanced lease administration* Solution enhancements Handling of outdated configuration like contract types, condition types, and fixtures and fittings User interface harmonization for conditions in display and change mode Tool for mass change of profit center assignment Automatic open item clearing real estate contract based Controlling line item report for all real object types (actual, plan, and commitment) Reporting on nonsettled advance payments for service charges Key benefits Enhanced end-user experience when creating and updating leases Enhanced efficiency in lease accounting and controlling Improved insight into accounting activities * Enhancements for SAP Customer Connection program together with the German SAP user group (DSAG) Planned innovations 59