Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Gartner Sourcing & Strategic Vendor Relationships Summit 2014 September 10 12 Orlando, FL gartnerevent.com/us/sourcingnow Successful Sourcing in the Digital Economy New Rules, New Value KEY BENEFITS Learn new pricing and contracting models Negotiate better deals Identify a new breed of digital suppliers Manage your vendors for best performance Gain agility and cost benefits of cloud sourcing EARLY-BIRD DISCOUNT Register by July 18 Visit gartnerevent.com/us/sourcingnow for agenda updates and to save register $300 1

Successful Sourcing in the Digital Economy New Rules, New Value Adapt your sourcing strategy to reduce cost, increase agility and deliver innovation Every industry is being disrupted by the move toward digital business. The forces that have enabled Netflix, Amazon and Spotify to redefine entire industries will also have a radical impact on your organization. Are you prepared to adapt your sourcing strategies to embrace the opportunities presented by cloud, mobility, big data, social and the Internet of Things? Gartner Sourcing & Strategic Vendor Relationships Summit 2014 will help you understand how to adapt your sourcing approaches and vendor ecosystem to the growing requirements of digital business. From creating effective IT sourcing strategies, identifying and selecting new kinds of providers and adopting new pricing models, to managing current providers, the summit will give you fresh ideas and concrete, actionable advice. Discover best practices and get inspired to: Adapt sourcing strategies to deliver agility and cost savings Identify a new set of providers to drive innovation Manage your vendors for best performance Negotiate successful contracts and take advantage of the latest pricing models Establish hybrid environments of traditional and cloud-enabled services Ensure your sourcing team remains relevant and isn t bypassed by the business One week, two strategic summits Extend your stay to expand your learning. Gartner Sourcing & Strategic Vendor Relationships Summit 2014 is back-to-back with Gartner IT Financial, Procurement & Asset Management Summit 2014, September 8 12. Save $1,105 on the standard conference price (for a total cost of $3,795) when you register at gartner.com/us/ositam. 2 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Digital opportunities demand a fresh approach to IT and sourcing Together, social computing, mobile devices, big data, cloud and the Internet of Things are ushering in a new digital industrial economy. How are you adapting your sourcing strategy to enable IT to take advantage of the opportunities offered by the digital economy? At Gartner Sourcing & Strategic Relationships Summit 2014, you ll be able to access the latest research and thought leadership, engage one-on-one with an analyst, connect with peers and assess solution providers. Drive performance and value through sourcing Enhance your sourcing strategy to take advantage of digital opportunities Develop a sourcing approach that allows you to run essential business operations effectively and respond quickly to new business demands Reappraise the vendor landscape and learn how to work with a new guard of suppliers Understand the business value, risks and maturity levels of cloud offerings Develop a vendor management program to drive more value and innovation from vendors, reduce risk and improve relationships Who should attend? CIOs, COOs and CFOs Chief sourcing officers and heads of sourcing Sourcing managers Vendor managers Contract managers Procurement managers Business unit managers Global delivery managers, global sourcing managers Table of contents 4 Keynotes 6 Meet the analysts 8 Agenda tracks 9 Summit features 10 Agenda at a Glance 14 Solution Showcase 15 Registration and pricing Join other senior business and IT leaders who are planning on changing their sourcing relationships 70% variety will change their technology and sourcing relationships in the next 2 to 3 years for a of reasons: Price/price structure Service quality Flexibility Ability to partner Innovation Scale Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 3

Keynotes Dan Heath New York Times Best-Selling Author; Co-Author of Decisive, Switch, Made to Stick ; Senior Fellow, Duke University s CASE Center Bryson Koehler Executive and CIO, The Weather Company Tom Koulopoulos Author, Consultant and Commentator Guest keynotes Being Decisive Dan Heath Our decisions are disrupted by an array of biases and irrationalities. Unfortunately, merely being aware of these shortcomings doesn t fix the problem anymore than knowing that we are nearsighted helps us to see. The real question is: How can we do better? Dan Heath introduces a four-step process designed to counteract these biases. He shares fascinating stories, from a rock star s ingenious decision-making trick, to a CEO s career-ending acquisition, to a single question that can often resolve thorny personal decisions. The Weather Channel: Digital Revolution Enabling Business Transformation Bryson Koehler The Weather Channel represents just 50% of The Weather Company, which is in the midst of transforming into a nextgeneration big technology company. We have a new focus being a leader in big data, says CIO Bryson Koehler. Koehler discusses how IT is enabling the cultural and organizational revolution behind The Weather Channel s rapid revenue growth, including the relaunch of the TV network, new mobile apps, a big switch from Microsoft to Google apps, and the move to a cloud-based weather forecasting system. Reimagining the Role and Value of IT Tom Koulopoulos Today s CIOs are orchestrators of a vast set of services that often span a complex network of providers and partners. This network has become the backbone of innovation, strategy and new business models. Yet, the ubiquitous and invisible nature of technology is also why the business does not often appreciate the value of IT. Learn how to deal with the uncertainty and opportunity of tomorrow s IT-driven businesses, how to take an analytical view of methodologies for building smart sourcing partnerships, and why the role played by data-driven sourcing strategies is so crucial. 4 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Gartner keynotes Linda R. Cohen Managing Adapting Sourcing for a Digital Future Linda R. Cohen, Helen Huntley, Cathy Tornbohm Sourcing executives must achieve an important balance between delivering an existing portfolio of day-to-day operations (core services) and applying innovation to drive digital business enabled by technology. To date, sourcing has been largely focused on executing an efficiency-based (cost-driven) sourcing portfolio to run the core. However, there is significant pressure to exploit new digital business opportunities, in which future sourcing objectives are driven by speed and innovation. We provide pragmatic advice on running the core while adapting sourcing for a digital future. Helen Huntley and Conference Chair Exploiting BPO and ITO Synergies to Support the Digital Business Era Cathy Tornbohm In many organizations, IT outsourcing (ITO) and business process outsourcing (BPO) are treated as separate initiatives with different decision makers. Many organizations begin their outsourcing journey with ITO and follow with BPO. So, the ideal combination of ITO and BPO is rarely achieved. We examine technology s role in business process modernization and identify how to combine ITO with BPO to embrace the opportunities afforded by the digital era. Cathy Tornbohm This is a great opportunity to network with your peers, interact with vendors, and most importantly take advantage of one-on-one sessions with Gartner specialists/consultants. John Meur, Technical Services Manager, Lee County Clerk of Courts Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 5

Meet the analysts David Edward Ackerman Director Christopher Ambrose Ed Anderson FOCUS AREAS: Contract and deal development; service-level agreements; benchmarking and performance management; vendor selection FOCUS AREAS: Applications outsourcing; sourcing strategies and contracting; vendor performance and relationship management FOCUS AREAS: Cloud services (IaaS, PaaS, SaaS); cloud market sizing, trends and forecast; IT services Bryan Britz Managing Steven Buckley, Gartner Consulting Linda R. Cohen Managing FOCUS AREAS: IT outsourcing marketplace; service provider evaluation and comparison; IaaS; infrastructure outsourcing; industrialized IT services FOCUS AREAS: Sourcing strategy; provider selection; sourcing management FOCUS AREAS: Sourcing strategy; multisourcing; sourcing and vendor management; cloud sourcing strategy and governance Claudio Da Rold and Distinguished Analyst Kris Doering Director Eric Goodness FOCUS AREAS: Sourcing strategy; outsourcing market dynamics; alternative delivery models; IT infrastructure utility; IT services industrialization; industrialized low-cost services FOCUS AREAS: IT application services sourcing for strategy, vendor selection, contracting/negotiation and management FOCUS AREAS: Outsourcing deals; IT and operational technology alignment; outsourcing competencies; go-to-market planning; sales and channel strategy Helen Huntley and Conference Chair FOCUS AREAS: Sourcing strategy, evaluation and selection; contract development and negotiations; vendor management; transitions; domestic, rural, nearshore and offshore/global delivery Ruby Jivan Director FOCUS AREAS: Services outsourcing strategy (IT and BPO); supplier evaluation and selection; vendor management; process optimization and offshore delivery management Frances Karamouzis and Distinguished Analyst FOCUS AREAS: Strategy; business case analysis; shared-service centers; application development and outsourcing; applications services, including SaaS and offshore/ global delivery Jim Longwood Ian Marriott William Maurer FOCUS AREAS: Evaluation and selection; contract negotiations; deal management; SLAs; operating-level agreements; methodologies; outsourcing and IT services in Asia/Pacific; offshore country analysis FOCUS AREA: Offshore outsourcing; global delivery models; outsourcing and IT services FOCUS AREAS: Contract and deal development (SLAs); performance management; vendor selection 6 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

DD Mishra Director Frank Ridder Managing Eric Rocco Managing FOCUS AREAS: Strategic sourcing and relationship management in large outsourcing contracts; SLAs and performance measurement; contract management; digital business FOCUS AREAS: IaaS; cloud sourcing; sourcing strategy; infrastructure outsourcing FOCUS AREAS: General services strategy; services market dynamics; service provider go-to-market strategies; general outsourcing trends; product support services Gayla Sullivan Director Patrick J. Sullivan Cathy Tornbohm FOCUS AREAS: Vendor management; procurement; sourcing; contract negotiation/ management; cloud and SaaS-based contracting and managing megavendors FOCUS AREAS: Application services market, including consulting, implementation, testing and application management; customer experience services; service provider marketing; competitive strategies FOCUS AREAS: Business process outsourcing (BPO); finance and accounting BPO; alternative delivery models; business process utility Gianluca Tramacere Gilbert van der Heiden Morgan Yeates Director FOCUS AREAS: Outsourcing market dynamics; evaluation and selection of service providers; global delivery FOCUS AREAS: Sourcing strategy; vendor selection; contracting; vendor management; application and testing services and metrics; operating-level agreements FOCUS AREAS: Business process outsourcing (BPO) services; trends; forecast and Hype Cycle; HR BPO; Maverick research Allie Young and Distinguished Analyst FOCUS AREAS: IT services market; application services market/competition; application modernization; offshore/global delivery and rural sourcing; Latin America services trends/providers Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 7

Agenda tracks A CIOs and Senior Leaders: Innovating and Succeeding in a Demanding Business Environment Enhancing sourcing strategies to effectively use internal and external resources across traditional, cloud-based and globally delivered services creates a new level of complexity, but it can also deliver the benefits of sustainable business differentiation. Learn how to adjust sourcing strategies to the needs of digital business, delivering innovation through the sourcing ecosystem and preparing sourcing for the impact of the Nexus of Forces (social, mobile, cloud and big data). B Sourcing C Vendor D Marketplace: and Contract Managers: Effective Evaluation, Selection and Contracting in a Time of Change Recalibrating deal objectives to enhance business outcomes by using traditional and industrialized services requires a clear focus on industry-leading practices. As such, evaluation, selection and optimized contracting have never been more important. Learn how to adopt contracting best practices to assure a smooth transition to cloud computing and successfully adopt traditional and cloud-oriented outsourcing services. Managers: Managing Vendors in the Digital Industrial Economy IT vendors form an important ecosystem in any enterprise. They are important not only to IT operations, but for business success. Achieving effective outcomes from the broadening ecosystem of providers requires enterprises to effectively integrate a hybrid environment and execute disciplined vendor management practices. Learn the best approaches to managing strategic vendors and emerging delivery models while optimizing vendor performance, mitigating risks and enhancing relationships. Future-Proof Your Sourcing Strategies New vendors and services will reshape the marketplace. A reappraisal of the marketplace is required to take advantage of the new opportunities and avoid damaging risks. Get insight into specific service lines in the marketplace, including cloud, application services, data center, service desk, desktop and mobility services, and business process services. Know what is available in the market now and what you can expect in the near future. Practical Outsourcing: Workshops, Clinics and Analyst-User Roundtables Business and IT professionals increasingly need to benchmark themselves against best practices and discuss the practical aspects of outsourcing with their peers. Attend this series of in-depth workshops, contract negotiation clinics and roundtable discussions, facilitated by Gartner analysts, to identify best practices and share practical tips with other attendees. Preregistration is required for these sessions and they are available to end users only. 8 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Summit features Gain knowledge, share experiences, network with your peers and meet with solution providers to improve your business Preconference tutorials Join us on Tuesday, September 9, for our complimentary preconference sessions to get up to speed on sourcing. Track sessions Discover the latest Gartner sourcing research that will help you make better decisions and drive results. Hands-on workshops Immerse yourself in real-world problem solving, with practical take-aways. (Preregistration for these smallgroup sessions is required.) End-user case studies Hear directly from user practitioners who share lessons learned and the successes and challenges of their sourcing initiatives. Solution Showcase Meet with today s leading and emerging solution providers and get the latest information on and demonstrations of new products and services. Solution provider sessions Get an inside view of current marketplace offerings from the solution providers that develop them and clients who deploy them. Analyst one-on-ones Gain targeted advice on your toughest challenges. Discover the best way to move forward on critical work issues you re currently facing at a one-onone meeting with a Gartner analyst. Your take-away: actionable solutions that speak specifically to your situation. As a Gartner conference attendee, you are entitled to up to two private, 30-minute consultations with an analyst of your choice. These sessions are a great way to reinforce lessons learned and how-to recommendations presented throughout the conference. As our event attendees tell us, analyst one-on-one sessions are worth the price of admission, all by themselves. (Preregistration is required.) Analyst-user roundtables These topic-driven end-user forums are moderated by Gartner analysts. Learn what your peers are doing around particular issues and across industries. (Preregistration is required.) Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 9

Agenda at a Glance Tuesday SEPTEMBER 9 2:00 p.m. Registration 2:30 p.m. T1. Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing Linda R. Cohen, Allie Young 3:30 p.m. T4. Gartner s Best Practice Contract Structure Build the Right Contract for Deal Success William Maurer 4:45 p.m. T7. Implementing Operating Level Agreements to Streamline Multivendor Management Jim Longwood T2. Getting Your Approach to Offshore Right Ia T5. Understand Sourcing Pricing Models Tradit Cloud Services David Edward Ackerman T8. BPO Fundamentals: The 10 Things You Need Know Morgan Yeates Wednesday SEPTEMBER 10 7:00 a.m. Registration and Networking Breakfast by Role and Topic 8:00 a.m. FF1. 60 Seconds or Bust: Summit Sponsor Snapshots Moderator: Eric Rocco 9:00 a.m. K1. Welcome and Gartner Keynote Adapting Sourcing for a Digital Future Linda R. Cohen, Managing Vic 10:15 a.m. K2. Guest Keynote Being Decisive Dan Heath, Co-Author of Decisive, Made to Stick and Switch TRACK A TRACK B TRACK C TRACK D CIOs and Senior Leaders: Innovating and Succeeding in a Demanding Business Environment Sourcing and Contract Managers: Effective Evaluation, Selection and Contracting in a Time of Change Vendor Managers: Managing Vendors in the Digital Industrial Economy Marketplace: Future-Proof Y Sourcing Strat 11:30 a.m. A1. How Adaptive Sourcing Strategies Deliver Agility, Efficiency and Digital Transformation Claudio Da Rold B1. How to Integrate Cloud Infrastructure aas With Traditional Outsourcing Solutions William Maurer C1. The Future of Vendor Management: Taming the Complexity of Disruptive Forces Gayla Sullivan D1. The New Loo Feel of Managed S Enabling the Digita Enterprise Frances Karamouzis 12:15 p.m. Attendee Lunch and Solution Showcase Dessert Reception 1:45 p.m. Solution Provider Sessions 2:30 p.m. A2. How to Use Sourcing for Innovation Ed Anderson B2. Pricing Trends and Methodologies: From ITO to As a Service David Edward Ackerman C2. A New Comprehensive Framework for Establishing an Effective Vendor Management Program Helen Huntley D2. Next Generat End-User Services Must Support Dig Transformation Gianluca Tramacere 4:00 p.m. Solution Provider Sessions 4:45 p.m. A3. Avoid Key Sourcing Risks When the Business Buys Direct Frank Ridder B3. Charting the Course for Your Digital Journey Patrick J. Sullivan C3. Vendor Management Techniques for Cloud Sourcing Linda R. Cohen D3. Hybrid IT: Del IT as a Service Us Cloud and Non-C Services Ed Ande 5:30 p.m. Evening Reception Agenda key Maturity level Each Gartner session has been identified with icons to help you Focus Foundational: Offers the necessary understanding and first steps to those in the early stages of initiatives Advanced: Uses complex concepts requiring foundational knowledge and prior experience to take initiatives to the next level Tactical: Provides tactical information that can be used straightaway, with a focus on how-to s, do s and don ts and best practices Strategic: Focuses on the strategic insight supporting the development and implementation of an action plan 10 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Agenda as of June 4, 2014, and subject to change n Marriott ional and T3. The Vendor Management Playbook: Building the Foundation for Managing Your Outsourcing Vendors Christopher Ambrose T6. Five Key Areas That Can Make or Break Your Outsourcing Deal Ruby Jivan to T9. Use Due Diligence to Avoid Costly Mistakes in Outsourcing and Cloud Service Provider Selection Kris Doering e President, Gartner Research; Helen Huntley,, Gartner Research; Cathy Tornbohm,, Gartner Research Workshops Analyst-User Roundtables our egies k and ervices l AUR1. The Value of Cloud Services Brokerage Ed Anderson AUR2. What Are the Best Practices in Managing Vendor-to-Vendor Transitions? Helen Huntley ion of ital W1. Avoiding Risk When Contracting for Cloud Services Frank Ridder (1:45 p.m. 3:15 p.m.) W2. Evaluating and Maturing Your Vendor Management Capabilities Linda R. Cohen, Gayla Sullivan (1:45 p.m. 3:15 p.m.) AUR3. How to Be a Sophisticated BPO Client Cathy Tornbohm AUR4. What You Need to Know About Offshore Captive Centers in 2014 Ian Marriott ivering ing Both loud rson W3. Successfully Negotiating Infrastructure Outsourcing Contracts David Edward Ackerman, William Maurer (4:00 p.m. 5:30 p.m.) W4. Ten Steps to Improving Vendor Performance Christopher Ambrose, Gayla Sullivan (4:00 p.m. 5:30 p.m.) AUR5. How Can We Tame the Complexity of Our Multivendor Ecosystems? Kris Doering AUR6. What Are Current User Experiences in Consuming Cloud and Utility Services? Claudio Da Rold locate the sessions that give you the most value. Perspective Business: Targets business leaders or IT professionals who need to understand the challenges and opportunities from a business organizational or cultural perspective Technology: Aids IT professionals who need to understand the challenges and opportunities from a technology perspective Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 11

Agenda at a Glance (continued) Thursday SEPTEMBER 11 7:30 a.m. Registration and Networking Breakfast by Industry and Topic 8:30 a.m. K3. Gartner Keynote Exploiting BPO and ITO Synergies to Support the Digital Business Era Cathy 9:30 a.m. K4. CIO Keynote The Weather Channel: Digital Revolution Enabling Business Transformation Brys 10:45 a.m. Solution Provider Sessions 11:30 a.m. A4. Driving Optimal Value Through Global Delivery Best Practices Ian Marriott B4. Use Crowdsourcing Communities to Improve Application Quality and Reduce Cost Gilbert van der Heiden 12:15 p.m. Attendee Lunch and Solution Showcase Dessert Reception 2:00 p.m. A5. Customer Centricity Demands New Approach to Sourcing Strategies Frances Karamouzis 3:00 p.m. A6. Case Study: Astellas Pharma Enterprise Sourcing Strategy Business Alignment Hadir Sesi, Senior Director, Global IT Supplier and Vendor Management 4:30 p.m. Solution Provider Sessions B5. Ten Best Practices When Using Staff Augmentation, Contractor or Temporary IT Resources Helen Huntley B6. Case Study: It Takes a Village to be Agile: Embedding New Practices at Starwood Hotels Cheryl Railey,, Project and Process Management, Corporate IT, Starwood Hotels and Resorts C4. Effective Governance for Your BPO Deals Morgan Yeates C5. Vendor Management and Governance: Don t Be Bypassed by the Business Linda R. Cohen C6. Case Study: Vendor Management Best Practices D4. Debate: Does Insourcing Solve S Woes? Frances K Frank Ridder; Mode Britz D5. Sourcing the Things Eric Good D6. Case Study: Lessons Learned the Marketplace 5:15 p.m. A7. To the Point: Integrate SaaS and Traditional Application Services to Achieve Tangible Business Outcomes Patrick J. Sullivan B7. To the Point: Strengthen Security Aspects of Managed Services in Outsourcing Deals DD Mishra C7. To the Point: Going Beyond Cost Savings Measuring and Communicating the Value of Vendor Management Helen Huntley D7. To the Point: Services Marketp Scenario Plan Future, Succeed i Present Bryan Br Friday SEPTEMBER 12 7:30 a.m. Registration and Networking Breakfast by Role and Topic 8:30 a.m. A8. Enhance IT Demand Management to Meet Stakeholder Expectations Linda R. Cohen B8. Impact of Bring Your Own Device on End-User Service Outsourcing DD Mishra C8. Mitigate Outsourcing and Cloud Risks by Applying a Vendor Risk Management Discipline Gayla Sullivan D8. Made in the U Value Propositions for O Delivery Helen Huntley, Allie 9:30 a.m. A9. To the Point: How Does Digitalization Improve Your Outsourcing Initiative? Frank Ridder B9. To the Point: Developing and Managing Great SLAs Gianluca Tramacere C9. To the Point: Determining the Best Organizational Model for Vendor Management Christopher Ambrose D9. To the Point: Applications G Sourcing Strategy Be Beaten to Mar Doering 10:30 a.m. K5. Guest Keynote Reimagining the Role and Value of IT Tom Koulopoulos, Author, Consultant and Comme 11:30 a.m. K6. Closing Remarks and Recommendations Helen Huntley,, Gartner Research 12:00 p.m. Conference Adjourns 12 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Foundational Advanced Tactical Strategic Business Technology Tornbohm,, Gartner Research on Koehler, EVP/CIO, The Weather Company ourcing aramouzis, rator: Bryan AUR7. Will Your Infrastructure Pricing Guide You Toward Success? William Maurer AUR8. How Can You Use Cloud Services for Mission- Critical Operations? Ed Anderson AUR9. How Can You Best Manage the Vendors That Deliver Your IT Projects? Christopher Ambrose AUR10. Building the Case for Mobility Outsourcing Eric Goodness Internet of ness From W5. Develop the Right Measures to Foster Collaboration Across Vendors Gayla Sullivan (2:00 p.m. 3:30 p.m.) W6. Contract Negotiation Workshop: Business Process Outsourcing Cathy Tornbohm (2:00 p.m. 3:30 p.m.) AUR11. Service Integration and Management Keep Internal or Outsource? Jim Longwood AUR13. The Business Value of Testing Services Gilbert van der Heiden AUR12. How Can You Measure the Competency of Demand Management? Ruby Jivan AUR14. Making the Onshore (Domestic/Rural) Delivery Decision Helen Huntley, Allie Young The IT lace for the n the itz W7. Move From Staff Augmentation to Managed Services Ruby Jivan (4:30 p.m. 5:45 p.m.) W8. Leveraging Cloud Assessment as Part of Your Sourcing Strategy Steven Buckley, Jim Longwood (4:30 p.m. 5:45 p.m.) AUR15. More Than Dev/ Test: Using the Cloud for Production Ed Anderson AUR16. Using Key Performance Indicators as Measures in Outsourcing William Maurer SA: New nshore Young W9. Best Practices for Negotiating Infrastructure aas Contracts David Edward Ackerman, William Maurer (8:30 a.m. 10:00 a.m.) W10. Practical Hints for Layered Adaptive Sourcing Strategies Claudio Da Rold (8:30 a.m. 10:00 a.m.) Mobility et Your Right or ket Kris ntator Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 13

Is cloud sourcing on your mind? Want to learn how you can take advantage of cloud services, integrate them into traditional IT environments and minimize risks? The summit features more than 20 presentations focusing on key cloud topics. Here s a selection: D3. Hybrid IT: Delivering IT as a Service Using Both Cloud and Non-Cloud Services T9. Use Due Diligence to Avoid Costly Mistakes in Outsourcing and Cloud Service Provider Selection C8. Mitigate Outsourcing and Cloud Risks by Applying a Vendor Risk Management Discipline C3. Vendor Management Techniques for Cloud Sourcing T5. Understand Sourcing Pricing Models Traditional and Cloud Services New to Sourcing? Don t miss the preconference tutorials on Tuesday, September 9 Whether you are managing your first sourcing engagement or want to understand best practices in optimizing your approach to sourcing, these nine preconference tutorial sessions will help you to establish clear principles and strong foundations for sourcing success. The sessions begin at 2:30 p.m. on Tuesday, September 9. Highlighted sessions The Vendor Management Playbook: Building the Foundation for Managing Your Outsourcing Vendors Gartner s Best Practice Contract Structure Build the Right Contract for Deal Success Understand Sourcing Pricing Models Traditional and Cloud Services See Agenda at a Glance on Page 10 for a full listing. Case studies Get practical advice and best practices from your peers as they describe their real-world initiatives. Case studies include: Astellas Pharma Hadir Sesi, Senior Director, Global IT Supplier and Vendor Management Starwood Hotels and Resorts Cheryl Railey,, Project and Process Management, Corporate IT More to be added. Please refer to Events Navigator for updates. 14 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

Solution Showcase Premier Sponsor AT&T Business Solutions specializes in delivering strategies and services for global logistics and deployment of mobile, network, security, hosting, cloud, application, unified communication and connected infrastructure services. As a trusted and experienced Global provider in more than 225 countries, Enterprises choose AT&T to connect, operate, simplify and manage IT and communication infrastructures with confidence, balancing cost and risk with expertise, tools and processes to help meet business objectives. Platinum Sponsors Dell Services delivers technology solutions that enable organizations to accelerate innovation and achieve the results that matter most to them. Dell Services is a pragmatic partner focused on helping customers transform, connect, inform and protect their business. Dell Services focuses on three core service offerings: Infrastructure & Cloud Computing, Applications Services and Business Process Outsourcing. As a $5.2 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. HCL s Applications Business provides an alternative approach to traditional applications-based IT services, integrating new technologies/solutions with existing applications portfolio to enable customers to meet diverse challenges of an ever-changing IT landscape IBM Business & IT Services Sourcing is a market leader in providing sourcing services to clients worldwide with proven assets, methodology, partnerships and IBM Research capabilities. IBM delivers a broad breadth of sourcing capabilities, from infrastructure to applications to business processes and can deliver them through multiple approaches cloud, hybrid, dedicated. NTT DATA is your Innovation Partner anywhere around the world, with operations in more than 40 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services from consulting, application services, business process and IT outsourcing to cloud-based solutions. Unisys provides a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users, and modernize their enterprise applications. Country Pavilion Sponsor Silver Sponsors Acxiom Deloitte Jamaica Promotions Corporation (JAMPRO) Jiangsu Department of Commerce Lighthouse Technology Service, Inc. Mindtree PeopleFluent SPi Global Windsor Group Rural Sourcing Pavilion Sponsors Collaborative Consulting CrossUSA Eagle Creek Software Services Onshore Outsourcing Rural Sourcing, Inc. Xpanxion, LLC Sponsors as of May 21, 2014, and subject to change Visit gartnerevent.com/us/sourcingnow for agenda updates and to register 15

Registration and pricing Gartner events deliver what you need We ve developed a series of offers, features and conference essentials to ensure that your time at a Gartner summit results in real value and delivers everything you need efficiently and effectively. Team Attendance Program: Leverage more value across your organization Knowledge creates the capacity for effective action. Imagine the impact on your organization when knowledge multiplies: common vision, faster responses, smarter decisions. That s the Gartner Team Attendance effect. Team benefits Team meeting with a Gartner analyst (end users only) Role-based agendas On-site team support: Work with a single point of contact for on-site team deliverables Complimentary registrations Complimentary registrations 1 for every 3 paid registrations 2 for every 5 paid registrations 3 for every 7 paid registrations For more information, email us.teamsend@gartner.com or contact your Gartner account manager. Event Approval Tools For use pre-event, on-site and post-event, our Event Approval Tools make it easy to demonstrate the substantial value of your Gartner event experience to your manager. They include a customizable letter, cost-benefit analysis, top reasons to attend and more. Visit gartnerevent.com/us/sourcingnow for details. Early-bird discount Save $300 when you register by July 18 Early-bird price: $2,150 Standard price: $2,450 3 ways to register Web gartnerevent.com/us/ sourcingnow Email us.registration@gartner.com Phone 1 866 405 2511 Gartner event tickets We accept one Gartner summit ticket or one Gartner Catalyst ticket for payment. If you are a client with questions about tickets, please contact your sales representative or call +1 203 316 1200. Money-back guarantee If you are not completely satisfied with this Gartner conference, please notify us in writing within 15 days of the conference and we will refund 100% of your registration fee. Gartner hotel room rate $180 per night (plus resort fee) at Gaylord Palms Resort and Convention Center 6000 West Osceola Parkway Kissimmee, FL 34746 Phone: + 1 407 586 0000 16 Gartner Sourcing & Strategic Vendor Relationships Summit 2014

3 ways to register Web: gartnerevent.com/us/sourcingnow Email: us.registration@gartner.com Phone: 1 866 405 2511 What s new this year? New Marketplace track, giving you the latest information on the providers (traditional and new), their strategies, offerings and pricing New research on: Digital business and the impact on IT and sourcing Vendor management frameworks to reduce risk and drive value Adaptive sourcing strategies to deliver efficiency and innovation How to use crowdsourcing to reduce costs Gartner, Inc. 56 Top Gallant Road Stamford, CT 06902-7700 Presorted Standard U.S. Postage PAID Gartner PO Box 29307 Shawnee, KS 66201 Change Service Requested Gartner Sourcing & Strategic Vendor Relationships Summit 2014 [First name], it s time to avoid costly mistakes in your sourcing strategy. Join us at this summit. Priority code SSVR2014 September 10 12 Orlando, FL gartnerevent.com/us/sourcingnow Register now and save $300 Early-bird discount expires July 18. 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.