WE GOT YOUR BACK, JACK.

WE GOT YOUR BACK, JACK. CULTURE BOOK 2015

A MESSAGE FROM THE PRESIDENT CULTURE At nimblejack, we love what we do, and we have a lot of fun doing it. We believe our culture is paramount to our success. If we get it right, everything tends to fall in place because we re working together in a positive environment. In the beginning, we set out to build a team of awesome individuals bringing together the right mix of intellect, determination, humor and creativity. We start by asking everyone what they want to get out of their experience working here. It s important to us to focus on the hopes and dreams of every team member. So What are you passionate about? When you work with someone who is passionate about what they do, it can be very contagious. It creates a positive electricity in the office that our employees as well as our clients can feed off of. If you are not passionate about what you do, then we ll work to put you in a role where you can be passionate! MATT PIERSON President

CORE VALUES The nimblejack culture comes to life through our core values. At nimblejack, our core values consist of the following 7 behaviors and skills. They have to do with who we are, what we do and how we act: 1) HELP EACH OTHER GROW BOTH PERSONALLY AND PROFESSIONALLY 2) PAY CLOSE ATTENTION TO EVERY DETAIL 3) BE RESPECTFUL, PERSONABLE AND HUMBLE IN OUR RELATIONSHIPS 4) KEEP SPEED IN MIND AND AIM TO INCREASE EFFICIENCY 5) WATCH FOR MOMENTS TO AMAZE OUR CLIENTS 6) CONTRIBUTE TO OUR OVERALL SUCCESS 7) LET OUR PASSION SHINE AND EMBRACE THE FUN IN OUR WORK Every team member plays an integral role in building our company and creating our culture. We strive to create a balance of hard work, passion and fun. On the following pages, find out more about what each of these statements means. And hear directly from our team about their interpretations of our unique company culture.

1 HELP EACH OTHER GROW BOTH PERSONALLY AND PROFESSIONALLY People are always willing to teach you something you don t know. In this business you have to constantly be learning and adapting. TYLER JOHNSTON Senior Client Success Manager One of the best parts of working for nimblejack is being able to ask each other for help or best practices in an area where we are struggling. It always feels like a team effort on any project because everyone is happy to help! We value every team member and believe that happy employees equal happy clients and a happy work environment. To achieve that, we look for opportunities to invest in the personal and professional enrichment of our team. We expect everyone to challenge themselves to constantly learn new skills and grow as individuals. If we continue to push ourselves to be the best we can be, then, we ll collectively succeed as a company. SHAN PARKER Email Production Specialist It s not uncommon to see groups of people huddled around a computer to work on a problem together. My greatest resource is my coworkers. MARIZKA DAVIS It means taking time to witness what others are working on, sharing insights or past experiences and being open minded to helpful suggestions. MELISSA DAVIS Account Director

2 PAY CLOSE ATTENTION TO EVERY DETAIL We value finding a better way for everything we do. Often, the ability to make a difference is in the small things the details. It s the responsibility of everyone to improve upon every process that we have, and every project that we touch. Look for ways to make incremental improvements to turn something from good to great. We have to be methodic, meticulous and disciplined in our efforts to always get the job done right and take our work to the next level. Attention to detail is key! The world of digital media is the king of detail. One small comma in your code or one slight variation in segmenting your audience could send your email to the wrong people which can cause a lot of fuss and lost money. The team at nimblejack definitely strives to reduce these risks. ERIC GUSTAFSON Technical Architect As the experts in this field, every detail matters. It s making the last ten percent of a project perfect that sets us apart. JOHN RAU Marketing Solutions Manager I am impressed every day by the amount of detail and quality our team provides our clients. The level of QA that we take on every project, large or small, is something I have never seen before. ANDY SKIRVIN Director of Business Solutions Skipping detail reflects poorly on everyone, ruining reputations and opportunities. Focusing on even the smallest detail is what makes something great, brings real value, and is a rare trait. MARK RAGNO

3 BE RESPECTFUL, PERSONABLE AND HUMBLE IN OUR RELATIONSHIPS We value great and timely communication with our clients and everyone we encounter. With positive and professional attitudes, we aim to set the bar high for integrity and ethics in our industry. Be ready to demonstrate thought leadership while being respectful, compassionate and friendly. In every interaction, we re mindful of our character. In the long run, that s how we build trust in all our relationships. We may not always agree, but, respectful communication to one another is vital. Work as a team and put the ego aside. AARON SHANAHAN Marketing Consultant The golden rule still applies, even at nimblejack. Living this value increases satisfaction among our team members, partners and clients. CHAD MARTIN Managing Director, Phoenix Our business is only as valuable as the relationships we build, which is why we re mindful of our actions in every interaction. ADAM FERNUNG Technical Specialist Respect and humility go hand and hand in an environment of learning. nimblejack promotes this environment because we are all both experts and novices at the different aspects of our jobs. Respect and humility are the cornerstones to being good teachers, good students, and a team. RUSS WOLF

4 KEEP SPEED IN MIND AND AIM TO INCREASE EFFICIENCY We value a sense of urgency. To ourselves and our clients, time is our most valuable commodity. We have to be fast enough for the modern world and work towards making it all go even faster. Every second counts, and we aim to please. From hitting deadlines to learning new skills or adopting new processes, everything is fast-paced. Quick action and getting things done right in a timely manner creates results. We live in a world that gets faster every day and an industry that gets faster every second. To be great at what we do, we have to lace up the spikes and sprint. BRYAN ENGH Client Success Manager At every opportunity, take note of repetitive tasks that might be consolidated out of the daily equation. DON SEDBERRY Technical Producer We have started our own knowledge base to pool our resources together and not miss any detail of creating the perfect email. Every day, projects at nimblejack take less time and tricky issues are getting solved even faster. TOMMY NICHOLS Email Production Specialist We work in a fast-paced environment. Learning to work quickly and efficiently (while maintaining attention to detail) is what sets our level of service above our competitors. JEREMY STACY Campaign Solutions Manager

5 WATCH FOR MOMENTS TO AMAZE OUR CLIENTS We value going above and beyond what s expected to create a delighted client. We differentiate ourselves through the ease of our working relationships. We strive to be available, respond quickly and be consultative. Even more importantly, we look for ways to show how much we care. Through a willingness to help clients and go the extra mile, we maintain and build stronger relationships. We are passionate about delivering the best results to impress our clients. We believe they should have the best of what we can offer. KELLYE SIBLEY We build solid relationships with clients by constantly communicating with them throughout campaigns, and by striving for perfection until everyone is beyond satisfied. MALLORY JORDAN Quality Assurance Specialist The nimblejack team s knowledge and experience is always evident on our jobs. nimblejack goes above and beyond to provide best practices and consulting to each project to assure our clients get the best results from their projects. ANDY SKIRVIN Director of Business Solutions Look for ways to shine. If that means donning a figure skater outfit and flapping your arms like Prince, then do it. BRANDON STEWART Copywriter

6 CONTRIBUTE TO OUR OVERALL SUCCESS Every role is important and doing your job to the best of your ability helps everyone be successful. JOHN COX We value team members that connect with and help contribute to the bigger picture of what we re trying to achieve. We set individual egos aside, so that everyone can take initiative to help our company grow. We are inspired by and believe in our mission. Day in and day out, everything we do has an impact on the future. Building our business is a fun adventure, and we expect everyone to commit to our success. We all play our part here at nimblejack but our roles are constantly evolving and adapting to meet the constantly changing business environment. BRIAN LUCAS Technical Producer Observe and reflect on ways YOU can improve your company. Volunteer your time, stay keen on industry trends, become a thought leader, pick up after yourself. AARON SHANAHAN Marketing Consultant We all have unique ideas and talents. We have to bring those to the table every day if we re going to build something great and make the company successful. BRYAN ENGH Client Success Manager

7 LET OUR PASSION SHINE AND EMBRACE THE FUN IN OUR WORK We value having fun. We work hard and have to solve complex challenges everyday, but that doesn t mean we need to be stuffy or boring. Our environment is casual and friendly. Sometimes, it s downright goofy. We embrace that and don t take ourselves too seriously. We love our company, and our clients and partners. We re passionate and take pride in what we do, and we laugh and enjoy ourselves while doing it. Whether it s pizza parties or nerf gun wars, we re always up for a good time! ADAM FERNUNG Technical Specialist Starting each interaction with happiness and excitement while being able to laugh at ourselves. Sharing our various interests from music, food or incorporating a quick walk around the block to keep our upbeat attitudes. MELISSA DAVIS Account Director Even though we work hard doesn t mean we have to suffocate with boredom. Have fun in our environment and what we do; laugh and be goofy. It s the best therapy for our minds and souls. TONY CLARK After working in a career for 13 years that continually became worse and worse, I am so excited to work in a job that I m extremely passionate for and for a company that I can t stop telling my friends and family about. MARK RAGNO

A GREAT PLACE TO WORK INDIANAPOLIS PHOENIX TOP 10 Here s a few more reasons why we love working here. 01) TWO GREAT OFFICE LOCATIONS IN INDIANAPOLIS AND PHOENIX 02) CELEBRATING OUR OWN HOLIDAY NATIONAL FLAPJACK DAY WITH CLIENTS AND FRIENDS 03) A COMMITMENT TO SERVICE AND VOLUNTEERING TO HELP MAKE THE WORLD A BETTER PLACE 04) A CULTURE THAT CELEBRATES AND WELCOMES DIVERSE STAFF AND CLIENTELE 05) FANTASTIC, COLLABORATIVE TEAMS THAT ARE BOTH ANALYTICAL AND CREATIVE 06) LOTS OF CAREER ADVANCEMENT OPPORTUNITIES 07) THE ABILITY TO MAKE AN IMPACT AT A FAST GROWING COMPANY 08) INSPIRING LEADERSHIP THAT S COMMITTED TO INDIVIDUAL GROWTH 09) OPEN AND HONEST COMMUNICATION THAT EMPOWERS TEAM MEMBERS 10) GREAT COMPENSATION AND BENEFITS PLANS

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