WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM NOVEMBER 2009 DAYTON & KNIGHT LTD. Consulting Engineers 28.193

THIRD PARTY DISCLAIMER AND COPYRIGHT This document has been prepared by Dayton & Knight Ltd. for the benefit of the client to whom it is addressed. The information contained in this document represents Dayton & Knight Ltd. s best professional judgment in light of the knowledge and information available to Dayton & Knight Ltd. at the time of its preparation. Except as required by law, this document is to be treated as confidential and may be used and relied upon only by the client, its officers and employees. Dayton & Knight Ltd. denies any liability whatsoever to other parties who may obtain access to this document for any injury, loss or damage suffered by such parties arising from their use of, or reliance upon, the document or any of its contents without the express written consent of Dayton & Knight Ltd. and the client. This document is for the sole use of the addressee and Dayton & Knight Ltd. This document contains proprietary and confidential information that shall not be reproduced in any manner or disclosed to or discussed with any other parties without the express written permission of Dayton & Knight Ltd. Information in this document is to be considered the intellectual property of Dayton & Knight Ltd. in accordance with Canadian Copyright Law. 28.193

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TABLE OF CONTENTS 1.0 INTRODUCTION... 1-1 1.1 Purpose... 1-1 1.2 How to Use This Emergency Response Plan (ERP)... 1-2 1.3 Definitions... 1-3 1.4 Integration with Other Plans... 1-4 1.4.1 Drought Management Plan... 1-4 1.4.2 Cross Connection Control Bylaw... 1-5 1.4.3 Sunshine Coast Emergency Response and Recovery Plan (ERRP)... 1-5 1.5 Training and Prevention... 1-6 2.0 SYSTEM COMPONENTS... 2-1 2.1 How the System Works... 2-1 2.2 System Components... 2-1 2.2.1 Water Supply and Treatment... 2-2 2.2.2 Water Storage... 2-5 2.2.3 PRV Station... 2-5 2.3 Equipment Inventory... 2-7 3.0 EMERGENCY SCENARIOS AND RESPONSE... 3-1 3.1 Potential Hazards and Level of Risk... 3-1 3.2 Potential Emergency Scenarios and Response Chart... 3-2 3.3 System Components at Risk... 3-4 3.3.1 Langdale Well... 3-4 3.3.2 Langdale Storage Tank... 3-5 3.3.3 PRV s... 3-6 3.3.4 SCADA System... 3-7 3.4 Recovery Program... 3-7 Page i 28.193 2009

TABLE OF CONTENTS (cont d.) 4.0 EMERGENCY CONTACTS... 4-1 4.1 Responsibility Chart and Chain of Command Tree... 4-1 4.2 Contact List... 4-2 4.3 Resources... 4-3 4.3.1 Media... 4-3 4.3.2 Materials and Equipment Suppliers... 4-3 4.3.3 Electrical, Plumbing and Piping Contractors... 4-4 LIST OF PHOTOS 2-1 Well, Pump Station, SCADA and Chlorination Building (12% Sodium Hypochlorite) 2-2 2-2 Inside the Pump Station (Pumping Equipment)... 2-3 2-3 Inside the Pump Station (Chlorine room)... 2-3 2-4 50,000 Igal Langdale Reservoir (wood stave)... 2-5 2-5 Tideview Road PRV Station... 2-5 2-6 Tideview Road PRV Station Valve Chamber... 2-6 2-7 Tideview Road PRV Station Piping... 2-6 LIST OF FIGURES 1 Langdale Water System... follows 1-2 2-1 Building Floor Plan...2-4 4-1 Chain of Command Tree... follows 4-2 Page ii 28.193 2008

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TABS 1 Emergency Contact List 2 Chain of Command Tree 3 Key Map of Langdale Water System 4 Emergency Scenarios and Response Chart 5 Materials Safety Data Sheets (MSDS) 6 Templates for Signs, Notices, Etc. 7 Contamination of Water Source - What To Do 8 Contamination of Reservoir - What To Do 9 Loss of Water Source - What To Do 10 Loss of Storage - What To Do 11 Spill Containment - What To Do 12 Power Failure - What To Do 13 Pump Failure - What To Do 14 Chlorinator Failure - What To Do 15 Broken Watermain - What To Do 16 Flood Conditions - What To Do 17 Backflow or Back Siphonage - What To Do 18 Loss / Increase of Pressure - What To Do 19 Loss of Road Access - What To Do 20 Communication System Failure - What To Do 21 Reporting 22 AWWA C651-99 Standard for Disinfecting Watermains Page i 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM 1.0 INTRODUCTION This Emergency Response Plan (ERP) has been developed to lessen the impact of emergencies which could affect the Sunshine Coast Regional District s (SCRD) water supply systems. This ERP has been prepared by Dayton & Knight Ltd. (D&K) for the SCRD s water systems to comply with the requirements of the British Columbia Drinking Water Protection Act and the local Health Authority. This plan also conforms to the B.C. Emergency Response Management System framework. 1.1 Purpose The overall purpose of this plan is to outline the basic procedures to be taken in the case of an emergency involving the source, transmission, treatment, storage or distribution components of the water systems. This Emergency Response Plan includes: Key plan of the Langdale system and list of critical system components. Types of emergencies and components at risk. Emergency contact names and phone numbers. Emergency response procedures (What to Do). Page 1-1 28.193 2009

1.2 How to Use This Emergency Response Plan (ERP) a) Review this ERP with staff who are expected to implement it. Coordinate training and refresh training on a regular basis. b) In the event of an emergency scenario refer to Tab 4, Emergency Scenarios and Response Chart. This table lists various emergency scenarios, the corresponding water system components at risk and directs the user to the associated response tab (What to Do). c) Copies of this ERP should be readily available at the following locations: - Langdale Pump Station/Chlorination Building - SCRD Engineering and Operations Office - SCRD Emergency Response Centre - SCRD Works Yard - Vancouver Coastal Health (Sechelt) - SCRD Website d) Maintain and update in all copies of this ERP: - Chain of Command Tree - Emergency contact lists - Key plan - Critical components and equipment list At the Pump Station/Chlorination Building post up-to-date process schematics. The Langdale Pump Station detail drawing follows. An emergency plan is of little or no value if it contains out-dated information. Please ensure this Emergency Response Plan contains the latest updates. Page 1-2 28.193 2009

80 150mm Ductile Iron 80 20 20 80 120 150mm Ductile Iron LEGEND Reservoir Pumping Station Pressure Reducing Stations 25mm PVC 25mm Type K Copper 100 Langdale Reservoir 50mm PVC 100mm Ductile Iron 120 100mm PVC 150mm Ductile Iron 200mm Ductile Iron 100 100mm PVC 25mm PVC 50mm PVC 80 Smith Road PRV Station 120 40 60 Langdale Well & Pumping Station 40 BC Ferries PRV Station FILE: H:\PROJECTS\000\028 SCRD\28.200\SCRD Langdale Water System.mxd 120 DRAWN BY: CL DATE: JUNE 2009 100 200mm Ductile Iron 0 100 200 400 600 800 Meters SCALE 1:10,000 Langdale Ferry Terminal SUNSHINE COAST REGIONAL DISTRICT LANGDALE WATER SYSTEM FIGURE 1

1.3 Definitions a) Drinking Water Officer: The Drinking Water Officer for an area is the person appointed by the Medical Health Officer as the Drinking Water Officer, or if no appointment is made, the Medical Health Officer. b) Emergency * : Any event that may degrade the quality or quantity of potable water supplies available to serve customers. c) Emergency Officer: The person in charge to manage and provide assistance during an emergency such as fire, hazardous waste spill, earthquake or flooding (usually the local Fire Chief). d) General Manager: Means the General Manager of Infrastructure Services, or designate. e) Hazardous Chemical: Substance or material determined to be capable of posing an unreasonable risk to health, safety and property when transported. f) Leak: Unwanted release of material from a container or pipe through a small opening or gap, generally handled as a small spill. g) Lifeline Concept * : Infrastructure and facilities that provide essential services, and that are necessary for recovery (i.e., water, wastewater, transportation, power, communications, medical care and emergency services). h) Major Emergencies * : Affect large portions, or the entire, water system. Health and safety of the community and staff would be at risk. * Adapted from AWWA M19 Emergency Planning for Water Utility Management, 1994. Page 1-3 28.193 2009

i) Major Spills: Defined in general literature as spills greater than 500 millilitres. In this case, proper procedures must be followed. j) Minor Emergencies * : Described as routine situations (i.e. pipe breaks) that are localized and affect few customers. No risk to health or safety of staff and consumers. k) Small Spill: Defined in general literature as spills less than or equal to 500 millilitres. In the case of extremely hazardous substances, spills less than 500 millilitres are considered large spills. This does not apply to the Langdale water system. l) Spill: Accidental or unexpected release of any material from a container. 1.4 Integration with Other Plans 1.4.1 Drought Management Plan Emergency conditions that may trigger actions outlined in the Drought Management Plan include: 1. Drought. 2. Prolonged loss of primary water supply. 3. Prolonged loss of system storage. 4. Reduced storage due to fighting multiple fires. For Condition 1, drought is to be addressed within the Drought Management Plan. For Conditions 2, 3 and 4, the General Manager may implement Stage 3 or Stage 4 Water Use Bans (as provided in the plan), if deemed necessary. Refer to the SCRD s Drought Page 1-4 28.193 2009

Management Plan for more details. Copies of the Drought Management Plan are available at the SCRD Office library. 1.4.2 Cross Connection Control Bylaw The primary objective of a Cross Connection Control Bylaw is to safeguard drinking water within the municipal water system from possible contamination and subsequent health risks created from backflow. Where potential sources of contamination pose a risk, physical separation or backflow prevention devices/assemblies are required to prevent the return of non-potable water to the potable water distribution system. Staff directly involved in administrating a Cross Control Bylaw as well as staff dealing with water quality and distribution system issues must be able to react as quickly as possible in order to isolate the source of contamination. The plan includes: communication to customers in the affected area; sampling; flushing; lab analysis; on-site inspections; and plan to isolate the area. Refer to the Cross Connection Control Bylaw and Tab 17 for more details. 1.4.3 Sunshine Coast Emergency Response and Recovery Plan (ERRP) The Emergency Response and Recovery Plan (ERRP) describes the roles and responsibilities of the departments and personnel for the entire Sunshine Coast Regional District during major emergencies or disasters. Page 1-5 28.193 2009

While no plan can replace the common sense and good judgement of emergency response personnel, department directors and other decision makers, the ERRP does provide a framework to guide the SCRD s efforts to respond to and recover from major emergencies or disasters. There are guidelines and checklists included in the ERRP that reflect the requirements of the British Columbia Emergency Response Management System (BCERMS). In the event of a major emergency or disaster, the ERRP will govern. Copies of the ERRP can be found at the SCRD Office (see Bill Elsner, Emergency Program Coordinator) or on the SCRD s website as linked below: http://www.scrd.ca/index.php?page_id=309 1.5 Training and Prevention Training and practice are essential for an effective emergency response. Training should be ongoing to reinforce previous training and introduce new staff to the program. As soon as training ends, people begin to forget what they have been taught. Also, staff turnovers decrease the number of trained personnel, and new problems, new techniques and changes in equipment dilute the readiness of the system to deal with emergency situations. The water system operators must take all reasonable measures necessary to ensure that preventable emergencies do not occur. These measures shall include, but not be limited to the following: a) Operation and Maintenance (O&M) personnel shall receive continuous and adequate training. Page 1-6 28.193 2009

b) O&M of equipment, piping and material shall be carried out as per instructions in the manufacturer s manual, O&M manuals, and WCB and government regulations. c) The amount of chemicals stored shall not exceed the storage capacity of the facility or containment devices. d) Chemicals shall be handled and stored as per manufacturer s instructions. e) Detailed inspection of equipment, pipes, fittings, storage tanks and injection points shall be carried out regularly to identify any potential for leaks or spills. f) Develop and maintain an effective communication pathway to ensure proper response in the event of a future spill (see Chain of Command Tree on Tab 2). g) The List of Contacts in Section 4 and Appendix 1 shall be updated every 6 months or as required. h) The Emergency Officer shall be familiar with the MSD sheets of the chemical stored in the Chlorination Building. i) The Emergency Officer shall also be familiar with the surrounding area, local infrastructure and geography (watercourses, ditches, ground profile, vegetation, etc.). Training Courses Operations personnel should take courses in confined space entry, cardiopulmonary resuscitation (CPR) and first aid, and response to chlorine spills. A training program should be provided with details on the system and system operation. The SCRD s Utilities Supervisor is responsible for arranging training courses. Training Exercises Training and practice are essential for an effective emergency response. Training exercises allow personnel to practice response, recovery and evaluation. On-site training can be practised or table-top what-if scenarios can be worked through. Page 1-7 28.193 2009

Training exercises are the key to a successful emergency response, as often the training exercises will point out problems or gaps in the intended emergency response plan. The SCRD s Utilities Supervisor is responsible for arranging training sessions. Page 1-8 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM 2.0 SYSTEM COMPONENTS 2.1 How the System Works The Langdale system includes a 60 HP pump which draws water from the well located next to the ferry terminal. This pump runs until the reservoir level reaches the stop set point. When the pump shuts off, the reservoir will supply pressure for the system. Level control is achieved using a radio link from the reservoir to the pump station. Water quality from the well is excellent and the only treatment is the addition of hypochlorite while pumping into the system. Maintaining a chlorine dosage of 0.3 mg/l is generally adequate to maintain a good residual at the end of the system. 2.2 System Components The Langdale water system components include: Langdale Pump Station - houses well pump and chlorination equipment - pump station pumps to the distribution system and the wood stave reservoir - SCADA alarm system is set to call out for critical alarms such as chlorine residual 50,000 Igal Langdale Reservoir (wood stave) Page 2-1 28.193 2009

- power to reservoir supplied from neighbour s property with an extension cord (with battery back-up) - ultrasonic level sensor with high and low alarms (at present these alarms will not result in a call out) PRV Station (1) located at Tideview Road. SCADA System (located at the pumphouse) - SCADA control of reservoir level - UPS for SCADA for 2 days - intrusion alarm on door and SCADA panel - in the event of a communication failure the local control will operate the pump for one hour on/one hour off, repeatedly, until communication is back Fire Hydrants (24) Major system components are shown in Photos 2-1 through 2-7. 2.2.1 Water Supply and Treatment Photo 2-1 Well, Pump Station, SCADA and Chlorination Building (12% Sodium Hypochlorite) Page 2-2 28.193 2009

Photo 2-2 Inside the Pump Station (Pumping Equipment) Photo 2-3 Inside the Pump Station (Chlorine room) Page 2-3 28.193 2009

Figure 2-1 Building Floor Plan Page 2-4 28.193 2009

2.2.2 Water Storage Photo 2-4 50,000 Igal Langdale Reservoir (wood stave) 2.2.3 PRV Station Photo 2-5 Tideview Road PRV Station Page 2-5 28.193 2009

Photo 2-6 Tideview Road PRV Station Valve Chamber Photo 2-7 Tideview Road PRV Station Piping Page 2-6 28.193 2009

2.3 Equipment Inventory Langdale Well Pump Station a) Pump No. 1- Well Pump - Make Peerless Vertical Turbine Pump - Model 5K6257XH122A, Type K, Frame B365TP12 - HP 60 HP General Electric 1800 rpm / 3 phase / 60 cycle / 460 V - Impeller No. 2625032, 7.5 b) Pump No. 2 Booster pump for alternate supply from Hopkins Landing Water Works (water is not chlorinated, but Cl2 can be provided in the Pumphouse) - Make Aurora - Model 341A - HP 7.5 HP (3 phase / 60 cycle / 460 V) end suction pump - Serial No. - Max. RPM = 3600 - Impeller Frame 184JM Type UT-4 c) Chlorine Dosing Pump (One Duty + one spare) - Make LM1 - Model AA 151 392 T1 - Max GPH 0.58 - Max PSI 250 - Volts 120 d) Standby Chlorination Pumps Standby Chlorination Pumps are available at the SCRD Chapman Water Treatment Plant - Make LM1 - Model AA 151 392 T1 Page 2-7 28.193 2009

- Max. GPH 0.58 - Max. PSI 250 - Volts 120 Reference manuals for operation and repair of this equipment are available at the SCRD Works Yard located at 5920 Mason Road, Sechelt, BC, V0N 3A0 Phone: 604-885-6895. Page 2-8 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM 3.0 EMERGENCY SCENARIOS AND RESPONSE 3.1 Potential Hazards and Level of Risk A summary of potential natural and manmade hazards that may adversely affect the Langdale water system is provided in the following Table 3-1. Potential hazards have been identified and ranked according to their level of risk. The risk level is based on probability of occurrence and magnitude of impact as well as hazard risks and vulnerability analysis previously identified in the Sunshine Coast Emergency Response and Recovery Plan (ERRP). The risk level has been adjusted accordingly to reflect the current orientation of the Langdale water system. Page 3-1 28.193 2009

TABLE 3-1 LANGDALE WATER SYSTEM - HAZARD AND RISK RATING Natural Hazard Risk a Human Induced Hazard Risk a Earthquakes High Vandalism High Rain Storms High Power Outage High Wind Storms High Reservoir Collapse/Leak High Wildfire High Mechanical Failure Moderate Landslide Moderate Chemical Spills Moderate Land Subsidence Moderate Construction Accidents Moderate Lightning Moderate Backflow Event Moderate Hurricanes Moderate Aircraft Crash Low Drought Moderate Rail Accident Low Tsunamis Low Terrorism Low Snow Avalanches Low Structure Fire Low Debris Avalanches Low Human Error/Negligence Low Snow, Ice, Hail Storms Tornadoes Flooding Freshets Storm Surges Volcanic Activity Wildlife a Risk to water system components only Low Low Low Low Low Low Low 3.2 Potential Emergency Scenarios and Response Chart Potential emergency scenarios that constitute a HIGH RISK rating are provided in the following Table 3-2. This table is also included in Tab 4 for easy reference. Page 3-2 28.193 2009

Potential Hazard Vandalism Earthquake TABLE 3-2 POTENTIAL EMERGENCY SCENARIOS AND RESPONSE CHART Risk Rating High High Scenario Intrusion to well/pump building Intrusion to reservoir Intrusion to PRV stations Power supply disruption Communication disruption Damage to well/pump building Damage to reservoir Damage to PRV stations Damage to watermains Damage to roads (access) Power supply disruption Communication disruption Critical (Yes / No) Yes Yes Component(s) at Risk Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Action (What to Do) See Tab 7, 9, 14 See Tab 7, 9, 10 Yes Distribution system See Tab 18 Yes Yes Yes Yes Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings See Tab 12 See Tab 20 See Tab 7, 9, 14 See Tab 10 Yes Distribution system See Tab 18 Yes Yes Yes Yes Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system See Tab 15 See Tab 19 See Tab 12 See Tab 20 Page 3-3 28.193 2009

Potential Hazard Rain and Wind Storms TABLE 3-2 (cont d.) POTENTIAL EMERGENCY SCENARIOS AND RESPONSE CHART Risk Rating High Scenario Damage to reservoir Power supply disruption Communication disruption Critical (Yes / No) Yes Yes Yes Wildfire High Damage to reservoir Yes Power Outages Reservoir Collapse/Leak High Power supply disruption Communication disruption Yes Yes High Damage to reservoir Yes Component(s) at Risk Reservoir Distribution system Surrounding buildings Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings Action (What to Do) See Tab 10 See Tab 12 See Tab 20 See Tab 10 See Tab 12 See Tab 20 See Tab 10 3.3 System Components at Risk 3.3.1 Langdale Well The Langdale water system is supplied by Langdale Well. Potential modes of failure of this supply are through: Page 3-4 28.193 2009

a) Contamination of the well Contamination of the well could impact the water quality in the distribution system, rendering the water unsafe for public use. Contamination can be bacteriological or chemical (see Tab 7). b) Loss of well pump Loss of the well pump. Alternate supply could temporarily be fed from Hopkin s Landing through an existing valve connection (see Tab 7). The Hopkin s Landing supply is unchlorinated (boil water advisory may be required at the discretion of the Drinking Water Officer (DWO)). Water Use Restrictions (following the Drought Management Plan) may apply at the discretion of the General Manager. Both modes of failure would result in loss of the source. 3.3.2 Langdale Storage Tank A wood stave 50,000 Igal storage tank provides Langdale with system storage. Plans are to replace this tank in 2009. Potential modes of failure are: a) Intrusion and/or contamination of the reservoir Intrusion and/or contamination of the tank could impact water quality in the distribution system, rendering the water unsafe for public use. (see Tab 8) Page 3-5 28.193 2009

b) Low storage due to high water demand Low storage due to high water demand (i.e. for fighting multiple fires). Water use restrictions may be required at the discretion of the General Manager (see Drought Management Plan). c) Structural collapse Structural collapse. This would have an immediate impact on the home located directly below the reservoir (see Tab 10). Emergency responders including the Utilities Supervisor, Drinking Water Officer and Fire Chief must be notified in this event. System must be isolated from pumping into the reservoir. 3.3.3 PRV s There is one PRV in the Langdale system. There are two modes of failure for PRV s. a) Fail open If a PRV failed in an open position, excessive high pressure would occur at residences near the ocean shore (see Tab 18). b) Fail closed If a PRV failed in a closed position, water would be shut off to the consumers and infrastructures (i.e. hydrants) downstream of the PRV (see Tab 18). These modes of PRV failure could occur if, for example, a PRV was illegally accessed and tampered with. Page 3-6 28.193 2009

3.3.4 SCADA System The SCADA System (local PLC) is presently set up to remotely control the reservoir level from the main SCADA controls located at the Langdale Pump Station. Data from the system can be viewed at the Water Treatment Plant. The SCADA system also sets high and low level alarm and building intrusion alarms. In the event of alarm, the system will call out to a standby operator. The initial phone call is to the SCRD answering service contractor (Eagle Answering Phone: 604-885-5111). 3.4 Recovery Program The steps to a successful recovery program after dealing with an emergency and getting the system back to operation are noted in Tab 21. The steps should be taken to prevent a similar situation (if avoidable) in the future. Page 3-7 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM 4.0 EMERGENCY CONTACTS 4.1 Responsibility Chart and Chain of Command Tree The following Table 4-1 summarizes the responsibilities of emergency response personnel. TABLE 4-1 RESPONSIBILITY CHART Position Name Manager, Infrastructure Services Bryan Shoji Manager, Utilities Dave Crosby Water Technicians Mike Harms Kevin Johnson Sean Vanstrepen Emily Lussin Stuart Kimm Utilities Coordinator Shane Walkey Utilities Supervisor Don Gare Engineering Technician Chuck Steemers Engineering Systems Technician Mike Lane Media Liaison Kathy Para Emergency Program Coordinator Bill Elsner Drinking Water Officer Tim Adams Medical Health Officer Paul Martiquet Figure 4-1 is a Chain of Command Tree. This provides direction on the flow of information and communication. A copy of the Chain of Command Tree is included in Tab 2 for easy reference. Page 4-1 28.193 2009

4.2 Contact List Position Sunshine Coast Regional District Utilities Supervisor - SCRD Engineering Technician -SCRD TABLE 4-2 WATER SYSTEM EMERGENCY RESPONSE PLAN CONTACT LIST Name Don Gare Chuck Steemers Engineering Systems Technician - Mike Lane SCRD Utilities Coordinator - SCRD Manager - Utilities - SCRD Manager - Infrastructure Services - SCRD Media Liaison - SCRD Sr. Water Technician Water Technician SCRD Water Technician SCRD Water Technician SCRD Water Technician SCRD Emergency Program Coordinator - SCRD Provincial Emergency Coordination Centre (PEP) Shane Walkey Dave Crosby Bryan Shoji Kathy Para Kevin Johnson Mike Harms Sean Vanstrepen Emily Lussin Stuart Kimm Bill Elsner Vancouver Coastal Authority Vancouver Coastal Health (DWO Tim Adams - Sechelt) Vancouver Coastal Health (DWO Len Clarkson - Squamish) Vancouver Coastal Health (DWO Cindy Watson - Squamish) Vancouver Coastal Health (DWO Dan Glover - Powell River) Vancouver Coastal Health Bob Weston (CEHO - Sechelt) Medical Health Officer, Vancouver Coastal Health (MHO -Paul Martiquet Gibsons) Hospital - St. Mary's (Sechelt) Office Phone/Office Fax Home Phone/Cell Phone Ph: 604.885.6895 Fax: 604.885.6854 Ph: 604.740.5695 C: 604.740.6826 Ph: 604.885.6800 Ph: 604.885.6302 Fax: 604.885.7909 C: 604.741.1350 Ph: 604.885.6800 Ph: 604.886.1576 Fax: 604.885.7909 C: 604.740.9942 Ph: 604.885.6895 Ph: 604.885.4469 Fax: 604.885.6854 C: 604.740.5301 Ph: 604.885.6800 Ph: 604.885.6458 Fax: 604.885.7909 C: 604.740.6067 Ph: 604.885.6800 Ph: 604.885.2198 Fax: 604.885.7909 C: 604.741.3383 Ph: 604.885.6800 Fax: 604.885.7909 Ph: 604.886.7375 Ph: 604.885.0380 Ph: 604.885.0380 Fax: 604.989.3237 C: 604.989.3237 Ph: 604.885.6895 Fax: 604.885.6854 Ph: 604.865.0357 Ph: 604.885.6895 Ph: 604.628.7874 Fax: 604.885.6854 C: 604.741.4348 Ph: 604.885.6895 Fax: 604.885.6854 Ph: 604.340.4298 Ph: 604.885.6895 Ph: 604.740.5925 Fax: 604.885.6854 C: 604.765.0182 Ph: 604.885.6887 Ph: 604.885.3178 C: 604.741.1181, Pgr. 604.740.9398 1.800.663.3456 Email don.gare@scrd.ca chuck.steemers@scrd.ca mike.lane@scrd.ca shane.walkey@scrd.ca dave.crosby@scrd.ca bryan.shoji@scrd.ca kathy.para@scrd.ca kevin.johnson@scrd.ca mike.harms@scrd.ca sean.vanstrepen@scrd.ca emily.lussin@scrd.ca stuart.kimm@scrd.ca bill.elsner@scrd.ca Ph: 604.885.8711 H: 604.885.9061 C: tim.adams@vch.ca 604.740.2081 Ph: 604.815.6841 H: 604.892.5447 C: len.clarkson@vch.ca 604.892.7528 Ph: 604.932.3202 H: 604.741.9875 C: cindy.watson@vch.ca 604.989.8701 Ph: 604.485.8860 H: 604.485.7080 dan.glover@vch.ca 604.483.1981 Ph: 604.885.8708 H: 604.885.3736 C: bob.weston@vch.ca 604.885.8279 Ph: 604.885.5620 H: 604.885.3998 C: 604.970.3727 Pgr: paul.martiquet@vch.ca 604.640.8568 Ph: 604.885.2224 Note: DWO = Drinking Water Officer, MHO = Medical Health Officer, CEHO = Chief Environmental Health Officer Agencies Police Fire Ministry of Environment Federal Department of Fisheries BC Hydro CKAY FM Radio Station Coast Reporter Newspaper TV Station Suppliers and Contractors Chemical Supplier Chlorinator Manufacturer Bulk Water Hauler Pump Service Backhoe Contractor Excavation Contractor (s) Electrical Contractor (s) Cleartech 911 911 1.800.663.7867 EnquiryBC@gov.bc.ca Ph: 1.800.465.7735 Fax: 613.990.1866 info@dfo-mpo.gc.ca Ph: 1.800.224.9376 Ph: 604.741.9170, News Ph: 604.741.9171, Fax: 604.741.9172 Ph: 604.885.4811 Fax: 604.885.4818 Ph: 604.885.3224 Fax: 604.885.3203 Ph: 1.800.387.7503 Fax: 1.888.281.8109 Milton Roy LMI Canadian Springs, Ph: 604.232.7600 Richmond, BC Pika Pump and Ph: 604.929.9401 Compressor Sales Fax: 604.929.9441 Ph: 604.885.8399 Gerd Nolte N&B Gibsons Electric Ph: 604.740.1659 (Allen Colleypriest) Ph: 604.885.0599 Olsen Electric pkvarnstrom@coastreporter. net cable11@coastcable.com orders@cleartech.ca admin@pikapump.com Page 4-2 28.193 2009

The list is also provided in a one page format in Tab 1 for convenience. A copy of this list should be posted on the wall at the SCRD s Works Yard and at the Pump House. The list should be updated on a regular basis, as needed. 4.3 Resources 4.3.1 Media CKAY FM Radio Station Phone: 604-741-9170 News: 604-741-9171 Fax: 604-741-9172 TV Station (Cable 11) Phone: 604-885-3224 Fax: 604-885-3203 Email: cable11@coastcable.com Coast Reporter Newspaper Phone: 604-885-4811 Fax: 604-885-4818 Email: pkvarnstrom@coastreporter.net 4.3.2 Materials and Equipment Suppliers Chemical Supplier Cleartech Phone: 1-800-387-7503 Page 4-3 28.193 2009

Fax: 1-888-281-8109 Email: orders@cleartech.ca Chlorinator Manufacturer Milton Roy LMI Phone: 215-441-0800 Fax: 215-441-8620 4.3.3 Electrical, Plumbing and Piping Contractors Pump Service Pika Pump and Compressor Sales Phone: 604-929-9401 Fax: 604-929-9441 Backhoe Contractor Gerd Nolte Phone: 604-885-8399 Electrical Contractor Gibsons Electric Phone: 604-740-1659 Olsen Electric Phone: 604-885-0599 Page 4-4 28.193 2009

Fax: 1-888-281-8109 Email: orders@cleartech.ca Chlorinator Manufacturer Milton Roy LMI Phone: 215-441-0800 Fax: 215-441-8620 4.3.3 Electrical, Plumbing and Piping Contractors Pump Service Pika Pump and Compressor Sales Phone: 604-929-9401 Fax: 604-929-9441 Backhoe Contractor Gerd Nolte Phone: 604-885-8399 Electrical Contractor Gibsons Electric Phone: 604-740-1659 Olsen Electric Phone: 604-885-0599 Page 4-4 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 1 EMERGENCY CONTACT LIST

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 1 - EMERGENCY CONTACT LIST Position Sunshine Coast Regional District Utilities Supervisor - SCRD Engineering Technician -SCRD Name Don Gare Chuck Steemers Engineering Systems Technician - Mike Lane SCRD Operations Coordinator - SCRD Manager - Utilities - SCRD Manager - Infrastructure Services - SCRD Media Liaison - SCRD Sr. Water Technician Water Technician SCRD Water Technician SCRD Water Technician SCRD Water Technician SCRD Emergency Program Coordinator - SCRD Provincial Emergency Coordination Centre (PEP) Shane Walkey Dave Crosby Bryan Shoji Kathy Para Kevin Johnson Mike Harms Sean Vanstrepen Emily Lussin Stuart Kimm Bill Elsner Vancouver Coastal Authority Vancouver Coastal Health (DWO Tim Adams - Sechelt) Vancouver Coastal Health (DWO Len Clarkson - Squamish) Vancouver Coastal Health (DWO Cindy Watson - Squamish) Vancouver Coastal Health (DWO Dan Glover - Powell River) Vancouver Coastal Health Bob Weston (CEHO - Sechelt) Medical Health Officer, Vancouver Coastal Health (MHO -Paul Martiquet Gibsons) Hospital - St. Mary's (Sechelt) Office Phone/Office Fax Home Phone/Cell Phone Ph: 604.885.6895 Fax: 604.885.6854 Ph: 604.740.5695 C: 604.740.6826 Ph: 604.885.6800 Ph: 604.885.6302 Fax: 604.885.7909 C: 604.741.1350 Ph: 604.885.6800 Ph: 604.886.1576 Fax: 604.885.7909 C: 604.740.9942 Ph: 604.885.6895 Ph: 604.885.4469 Fax: 604.885.6854 C: 604.740.5301 Ph: 604.885.6800 Ph: 604.885.6458 Fax: 604.885.7909 C: 604.740.6067 Ph: 604.885.6800 Ph: 604.885.2198 Fax: 604.885.7909 C: 604.741.3383 Ph: 604.885.6800 Fax: 604.885.7909 Ph: 604.886.7375 Ph: 604.885.0380 Ph: 604.885.0380 Fax: 604.989.3237 C: 604.989.3237 Ph: 604.885.6895 Fax: 604.885.6854 Ph: 604.865.0357 Ph: 604.885.6895 Ph: 604.628.7874 Fax: 604.885.6854 C: 604.741.4348 Ph: 604.885.6895 Fax: 604.885.6854 Ph: 604.340.4298 Ph: 604.885.6895 Ph: 604.740.5925 Fax: 604.885.6854 C: 604.765.0182 Ph: 604.885.6887 Ph: 604.885.3178 C: 604.741.1181, Pgr. 604.740.9398 1.800.663.3456 Ph: 604.885.8711 H: 604.885.9061 C: 604.740.2081 Ph: 604.815.6841 H: 604.892.5447 C: 604.892.7528 Ph: 604.932.3202 H: 604.741.9875 C: 604.989.8701 Ph: 604.485.8860 H: 604.485.7080 604.483.1981 Ph: 604.885.8708 H: 604.885.3736 C: 604.885.8279 Ph: 604.885.5620 H: 604.885.3998 C: 604.970.3727 Pgr: 604.640.8568 Ph: 604.885.2224 Email don.gare@scrd.ca chuck.steemers@scrd.ca mike.lane@scrd.ca shane.walkey@scrd.ca dave.crosby@scrd.ca bryan.shoji@scrd.ca kathy.para@scrd.ca kevin.johnson@scrd.ca mike.harms@scrd.ca sean.vanstrepen@scrd.ca emily.lussin@scrd.ca stuart.kimm@scrd.ca bill.elsner@scrd.ca tim.adams@vch.ca len.clarkson@vch.ca cindy.watson@vch.ca dan.glover@vch.ca bob.weston@vch.ca paul.martiquet@vch.ca Note: DWO = Drinking Water Officer, MHO = Medical Health Officer, CEHO = Chief Environmental Health Officer Agencies Police Fire Ministry of Environment Federal Department of Fisheries BC Hydro CKAY FM Radio Station Coast Reporter Newspaper TV Station Suppliers and Contractors Chemical Supplier Chlorinator Manufacturer Bulk Water Hauler Pump Service Backhoe Contractor Excavation Contractor (s) Electrical Contractor (s) Cleartech Milton Roy LMI 911 911 1.800.663.7867 EnquiryBC@gov.bc.ca Ph: 1.800.465.7735 Fax: 613.990.1866 Ph: 1.800.224.9376 Ph: 604.741.9170, News Ph: 604.741.9171, Fax: 604.741.9172 Ph: 604.885.4811 Fax: 604.885.4818 Ph: 604.885.3224 Fax: 604.885.3203 Ph: 1.800.387.7503 Fax: 1.888.281.8109 Canadian Springs, Ph: 604.232.7600 Richmond, BC Pika Pump and Ph: 604.929.9401 Compressor Sales Fax: 604.929.9441 Ph: 604.885.8399 Gerd Nolte N&B Gibsons Electric Ph: 604.740.1659 (Allen Colleypriest) Ph: 604.885.0599 Olsen Electric info@dfo-mpo.gc.ca pkvarnstrom@coastreporter. net cable11@coastcable.com orders@cleartech.ca admin@pikapump.com Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 2 CHAIN OF COMMAND TREE

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 3 KEY MAP OF LANGDALE WATER SYSTEM

80 150mm Ductile Iron 80 20 20 80 120 150mm Ductile Iron LEGEND Reservoir Pumping Station Pressure Reducing Stations 25mm PVC 25mm Type K Copper 100 Langdale Reservoir 50mm PVC 100mm Ductile Iron 120 100mm PVC 150mm Ductile Iron 200mm Ductile Iron 100 100mm PVC 25mm PVC 50mm PVC 80 Smith Road PRV Station 120 40 60 Langdale Well & Pumping Station 40 BC Ferries PRV Station FILE: H:\PROJECTS\000\028 SCRD\28.200\SCRD Langdale Water System.mxd 120 DRAWN BY: CL DATE: JUNE 2009 100 200mm Ductile Iron 0 100 200 400 600 800 Meters SCALE 1:10,000 Langdale Ferry Terminal SUNSHINE COAST REGIONAL DISTRICT LANGDALE WATER SYSTEM FIGURE 1

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 4 EMERGENCY SCENARIOS AND RESPONSE CHART

Potential Hazard Vandalism Earthquake Rain and Wind Storms WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 4 EMERGENCY SCENARIOS AND RESPONSE CHART Risk Rating High High High Scenario Intrusion to well/pump building Intrusion to reservoir Critical (Yes / No) Yes Yes Component(s) at Risk Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Action (What to Do) See Tab 7, 9, 14 See Tab 7, 9, 10 Intrusion to PRV stations Yes Distribution system See Tab 18 Power supply disruption Communication disruption Damage to well/pump building Damage to reservoir Yes Yes Yes Yes Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings See Tab 12 See Tab 20 See Tab 7, 9, 14 See Tab 10 Damage to PRV stations Yes Distribution system See Tab 18 Damage to watermains Damage to roads (access) Power supply disruption Communication disruption Damage to reservoir Power supply disruption Communication disruption Wildfire High Damage to reservoir Yes Power Outages High Power supply disruption Communication disruption Reservoir Collapse/Leak High Damage to reservoir Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings Well Pumps Chlorination system Reservoir Distribution system Well Pumps Chlorination system Reservoir Distribution system Reservoir Distribution system Surrounding buildings See Tab 15 See Tab 19 See Tab 12 See Tab 20 See Tab 10 See Tab 12 See Tab 20 See Tab 10 See Tab 12 See Tab 20 See Tab 10 Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 5 MATERIALS SAFETY DATA SHEETS (MSDS) (1) 12% SODIUM HYPOCHLORITE

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 6 TEMPLATES FOR SIGNS, NOTICES, ETC.

PA#1 Name of Owner/Operator: Effective Date: LANGDALE WATER SYSTEM BOIL WATER NOTICE Laboratory tests indicate the presence of e.coli bacteria in the drinking water. If e.coli bacteria are present in drinking water supplies, this is a serious concern because disease-causing microorganisms (pathogens) may be present. These pathogens include bacteria, viruses and parasites that can cause enteric symptoms (diarrhea, cramps, nausea, vomiting or other symptoms). Boiling the water kills these organisms. People with weakened or undeveloped immune systems are most at risk [this includes: elderly people, pregnant women and their unborn, very young children (under 2), people with AIDS, cancer, diabetes or kidney disease and people being treated with immuno-suppressing medications (antibiotics, chemotherapy, etc.] Water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or, use bottled water. Boiled or bottled water should be used for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice. We will inform you when you no longer need to boil your water. BOIL WATER NOTICE IS EFFECTIVE UNTIL FURTHER NOTICE ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier

PA#2 LANGDALE WATER SYSTEM WATER QUALITY ADVISORY Laboratory tests indicate the presence of total coliform bacteria in the drinking water. The total coliforms may be due to inadequate disinfection treatment or distribution pipes that are in need of maintenance. Total coliform bacteria are naturally present in the environment and they are generally not harmful themselves but they indicate an increased chance that organisms causing intestinal illness may be present in the drinking water. People with undeveloped or severely weakened immune systems, infants, and elderly may be at increased risk. Due to the above concerns and as a precautionary measure, water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or, use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until further notice. We will inform you when the Water Quality Advisory is removed. THIS WATER QUALITY ADVISORY IS EFFECTIVE UNTIL FURTHER NOTICE ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#3 LANGDALE WATER SYSTEM BOIL WATER ADVISORY Due to a malfunction with our disinfection system, potentially contaminated water has entered the distribution system and there is a significant risk that the drinking water may contain disease-causing organisms. These organisms include bacteria, viruses and parasites, which can cause symptoms such as diarrhea, cramps, headaches, nausea or other symptoms. Boiling the water kills these organisms. People with weakened or undeveloped immune systems are most at risk [this includes: elderly people, pregnant women and their unborn, very young children (under 2), people with AIDS, cancer, diabetes or kidney disease and people being treated with immuno-suppressing medications (antibiotics, chemotherapy, etc.]. Water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or, use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until further notice. We will inform you when you no longer need to boil your water. Name of Owner/Operator: Effective Date: THIS BOIL WATER ADVISORY IS EFFECTIVE UNTIL FURTHER NOTICE ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier

PA#4 LANGDALE WATER SYSTEM WATER QUALITY ADVISORY High turbidity levels have been detected in the drinking water supply. High turbidity (cloudiness) levels may occur in surface water sources due to seasonal weather changes causing excessive surface runoff, flooding or lake turnover. A high turbidity level may impair the effectivenss of the disinfection treatment system. If disinfection is impaired, disease-causing microorganisms may escape into the water, distribution system resulting in an increased risk of intestinal illness. People with undeveloped or weakened immune systems, infants, and elderly may be at increased risk. Due to the above concerns and as a precautionary measure, water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or, use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until further notice. We will inform you when the Water Quality Advisory is removed. THIS WATER QUALITY ADVISORY IS EFFECTIVE UNTIL FURTHER NOTICE ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#5 LANGDALE WATER SYSTEM BOIL WATER ADVISORY Contaminated water has entered the distribution system and we ve received reports of people with symptoms typical of waterborne illness. Disease causing organisms (bacteria, viruses or parasites) may have entered the distribution system. These organsisms can cause symptoms such as diarrhea, abdominal cramps, headaches, nausea vomiting or other symptoms. Boiling the water kills these organisms. People with weakened or undeveloped immune systems are most at risk [this includes: elderly people, pregnant women and their unborn very young children (under 2), people with AIDS, cancer, diabetes or kidney disease and people being treated with immuno-suppressing medications). Water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or, use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until further notice. We will inform you when you no longer need to boil your water. THIS BOIL WATER ADVISORY IS EFFECTIVE UNTIL FURTHER NOTICE ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#6 LANGDALE WATER SYSTEM DO NOT USE WATER NOTICE We have recently discovered that an unknown quantity of a chemical contaminant may have entered the water supply system. Water samples are being collected to determine if the water quality meets the standards in the Guidelines for Canadian Drinking Water Quality (6 th Edition). The chemical contaminant may be at a level that makes our water supply toxic and unfit for drinking or bathing. As a precautionary measure to avoid health risks, we are advising water users to use bottled water or an alternate source of water for drinking, making ice, washing dishes, brushing teeth, bathing, and food preparation until further notice. Boiling the water will not make it safe. If alternate water sources are used, the water must be from Health Authority approved sources only. The water in our hot water tank may also be unsafe. Please consult a qualified plumber before draining your hot water tank. THIS DO NOT USE WATER NOTICE IS EFFECTIVE UNTIL FURTHER NOTICE ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#7 LANGDALE WATER SYSTEM VOLUNTARY CONSERVATION NOTICE As a result of the recent incident involving, there is a strong possibility that pumping systems will have to be shut down. All water users are requested to reduce water consumption immediately and to be prepared for a temporary water shortage. It is recommended that you store a small quantity of water for consumption and general household use. As an extra precaution, you may want to disinfect this emergency water supply by adding household chlorine bleach (two drops of bleach to 1 Litre of water or 0.5 ml bleach to 1 Imperial Gallon/4.55 Litres of water). Please ensure that only clean potable water containers are used for storing these emergency supplies. EFFECTIVE UNTIL FURTHER NOTICE THANK YOU FOR YOUR PATIENCE AND COOPERATION ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#8 LANGDALE WATER SYSTEM MANDATORY CONSERVATION NOTICE As a result of the recent incident involving, the main pumping system is not in operation there is no water entering the distribution system. Please refrain from using faucets and other plumbing fixtures and please use stored water, bottled water or an alternate source of water for domestic purposes. Draining your hot water tank is not recommended unless you have consulted a qualified plumber. If alternate water sources are used, the water must be from Health Authority approved sources only. EFFECTIVE UNTIL FURTHER NOTICE THANK YOU FOR YOUR PATIENCE AND COOPERATION ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#9 LANGDALE WATER SYSTEM NOTICE WATER SYSTEM RECOVERING The water supply system has been inspected and, where necessary, repairs have been made. All pumping systems are now fully operational. While the system is recovering to normal operating levels, your assistance with conservative water use over the next two or three days would be appreciated. If you have received a Boil Water Notice or a Water Quality Advisory, please continue to take the necessary precautions until you ve seen the Drinking Water Problem Corrected notice. EFFECTIVE THANK YOU FOR YOUR PATIENCE AND COOPERATION ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#10 LANGDALE WATER SYSTEM Drinking Water Problem Corrected The Bacteriologial Samples are Good Water samples collected from our water system indicate that it is no longer necessary to boil water prior to consumption. Chlorine levels will be increased for a short period of time and you may detect a stronger chlorine taste and odour. Chlorine levels will be reduced to the normal operating range as soon as possible. EFFECTIVE THANK YOU FOR YOUR PATIENCE AND COOPERATION ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

PA#11 LANGDALE WATER SYSTEM Drinking Water Problem Corrected The Do Not Use Water Notice is Removed Water samples collected from our water system indicate that it is no longer necessary to use bottled water or other alternate sources of drinking water. We may find it necessary to increase chlorine levels for a short period of time and you may detect a stronger chlorine taste and odour. Chlorine levels will be reduced to the normal operating range as soon as possible. EFFECTIVE THANK YOU FOR YOUR PATIENCE AND COOPERATION ENQUIRIES? Please call of the Waterworks System at or the numbers below: Vancouver Coastal Health Drinking Water Officer Tim Adams Ph: 604-885-8711 PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example; people in apartments, rental units, nursing homes, schools, preschools, churches, and businesses). You can do this by posting this notice in a public place or disturbing copies by hand or mail. Signature: Water Supplier Name of Owner/Operator: Effective Date:

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 7 CONTAMINATION OF WATER SOURCE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 7 CONTAMINATION OF WATER SOURCE WHAT TO DO CONTAMINATION OF LANGDALE WELL Contamination of the well could impact the water quality in the distribution system rendering the water unsafe for public use. If contamination of the Langdale Well is suspected, the following steps should be taken: What to Do 1. Determine the source, nature and severity of the contamination. 2. If necessary, shut-down the well pump. 3. Notify the Utilities Supervisor or Utilities Manager who will notify the Drinking Water Officer and then follow the Chain of Command Tree to notify water users that the water is unsafe (Tab 2). Issue an Advisory as directed by the Drinking Water Officer (see Tab 6 for template). The media liaison will contact and arrange for radio, television, door-to-door and newspaper release. When going door-to-door, leave notices if residents are not home. 4. Determine if alternate source of water is required. If so, possibilities include: a) Hopkins Landing System (if there is no potential for contamination of the Hopkins Landing System) b) Bottled Water c) Bulk Water Hauler Canadian Springs 5. Correct the problem (may include flushing of the distribution system.) Page 1 28.193 2009

6. Take water samples at the well and throughout the system. Samples are to be shipped or taken directly to the laboratory for analysis. The address of the laboratory is: Maxxam Analytics 8577 Commerce Court, Burnaby, B.C. Phone: 604-444-4808 Fax: 604-444-4511 Toll Free: 1-800-440-4808 Email: info@maxxamanalytics.com The sample reception is open 6 days a week: Monday Friday: 8:30 am 5:00 pm; Saturday: 9:00 am 3:00 pm 7. Have Drinking Water Officer determine if water is safe. 8. Once the water quality results are acceptable to the Drinking Water Officer, issue notice that water is again safe. (See Tab 6 for template.) Instructions for Feeding Hopkins Landing Water to the Langdale System Refer to the drawing posted at the station. If there is sufficient water flush the 2 blow off located by valve A just west of the intersection of North Road and Marine Drive. Contact Hopkins Landing Operator. o Dale Griswood 604-886-0155 Locate valves B and C behind the station. Close valve C and insure valve B is open. Open valve A located by North Road. ** Note if valve A is opened before valve C is closed the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure** Page 2 28.193 2009

Open the valves to the booster pump. Start the booster pump. The control for the booster pump is located below the station exhaust fan. Start the Hypochlorite pump. This will require plugging into a live outlet. The booster pump s capacity is 25% of the well pumps capacity so the hypochlorite dosing pump should be turned down to 25% of its original setting. Monitor the pump to ensure it is pumping. This booster pump has no automatic controls, so the Operator will have to ensure the reservoir is not overflowing and should monitor the Cl 2 to insure that it is providing an acceptable dosage in the system. To return to normal operation: Shut down booster pump. Set Hypochlorite pump back to original setting. Shut down the hypochlorite pump. Close valve A. Open valve C. Note if valve A and valve C are open at the same time the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure. To Get Permission to Switch to Hopkins Landing Source Hopkins Landing Contact Person: Dale Griswood Title: Hopkins Landing Operator Phone: 604-886-0155 Page 3 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 8 CONTAMINATION OF RESERVOIR - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 8 CONTAMINATION OF RESERVOIR WHAT TO DO CONTAMINATION OF RESERVOIR SOURCE If for any reason a loss of the Reservoir source occurs the following steps should be taken: What to Do 1. Notify the Utilities Supervisor or Utilities Manager, who will notify the Drinking Water Officer of loss of reservoir source. 2. Determine reason for loss of reservoir source. 3. Arrange to have problem rectified. Determine approximate time frame required. 4. If problem will take more than 4 6 hours to fix, arrange for alternate water source. These could include: Hopkins Landing System (will require agreement in writing from Hopkins see below) Filling Stations (see below) 5. Follow the Chain of Command Tree (Tab 2). Issue Advisory to Residents (see Tab 6 for template). The media liaison will arrange for radio, television, door-to-door and newspaper release. When going door-to-door, leave notices if residents are not home. 6. When source is repaired and back online arrange for samples throughout the reservoir and system. 7. Determine if water is safe. 8. Once deemed safe and acceptable to the Local Health Authority, issue notice that previous water advisory is lifted (see Tab 6 for template). Page 1 28.193 2009

Instructions for Feeding Hopkins Landing Water to the Langdale System Refer to the drawing posted at the station. If there is sufficient water flush the 2 blow off located by valve A just west of the intersection of North Road and Marine Drive. Contact Hopkins Landing Operator. o Dale Griswood (604)886-0155 Locate valves B and C behind the station. Close valve C and insure valve B is open. Open valve A located by North Road. ** Note if valve A is opened before valve C is closed the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure ** Open the valves to the booster pump. Start the booster pump. The control for the booster pump is located below the station exhaust fan. Start the Hypochlorite pump. This will require plugging into a live outlet. The booster pump s capacity is 25% of the well pumps capacity so the hypochlorite dosing pump should be turned down to 25% of its original setting. Monitor the pump to ensure it is pumping. This booster pump has no automatic controls, so the Operator will have to ensure the reservoir is not over flowing and should monitor the Cl 2 to insure that it is providing an acceptable dosage in the system. To return to normal operation: Shut down booster pump. Set Hypochlorite pump back to original setting. Shut down the Hypochlorite pump. Page 2 28.193 2009

Close valve A. Open valve C. ** Note if valve A and valve C are open at the same time the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure ** To Get Permission to Switch to Hopkins Landing Source Hopkins Landing Contact Person: Dale Griswood Title: Hopkins Landing Operator Phone: 604-886-0155 An agreement in writing must be granted between SCRD and Hopkins Landing. Filling Stations In the event potable water is to be supplied to the residents of Langdale by a means other than the existing infrastructure the following options are available. Chapman water can be provided by a filling station which could be set up at Twin Isle Drive and North Road. o There are two options at this location. o First there is an existing sample point which could be used without any modification. o Next there is a hydrant which could easily be set up to allow easy filling of containers. o Both sites are located on Twin Isle Drive which is a quiet cul-de-sac. o It may be helpful to use a flagger for traffic control during peak times. o Delineators can be used to take motorists to the end of the cul-de-sac for turnaround. o This site should have an attendant until people are familiar with it. Page 3 28.193 2009

o The sample point could be left accessible 24 hours per day unattended. The hydrant should have someone monitoring it. The filling station by the museum in Gibsons could also be used. Page 4 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 9 LOSS OF WATER SOURCE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 9 LOSS OF WATER SOURCE WHAT TO DO LOSS OF LANGDALE WELL SOURCE If for any reason a loss of the Langdale Well source occurs the following steps should be taken: What to Do 1. Notify the Utilities Supervisor or Utilities Manager, who will notify the Drinking Water Officer of loss of source. 2. Determine reason for loss of source. 3. Arrange to have problem rectified (i.e. fix well pump, etc.). Determine approximate time frame required. 4. If problem will take more than 4 6 hours to fix, arrange for alternate water source. These could include: Hopkins Landing System (will not be at full capacity, and will require agreement in writing from Hopkins see below) Filling Stations (see below) 5. Follow the Chain of Command Tree (Tab 2). Issue Advisory to Residents (see Tab 6 for template). The media liaison will arrange for radio, television, door-to-door and newspaper release. When going door-to-door, leave notices if residents are not home. 6. When source is repaired and back online arrange for samples throughout the system. 7. Determine if water is safe. Page 1 28.193 2009

8. Once deemed safe and acceptable to the Local Health Authority, issue notice that previous water advisory is lifted (see Tab 6 for template). Instructions for Feeding Hopkins Landing Water to the Langdale System Refer to the drawing posted at the station. If there is sufficient water flush the 2 blow off located by valve A just west of the intersection of North Road and Marine Drive. Contact Hopkins Landing Operator. o Dale Griswood 604-886-0155 Locate valves B and C behind the station. Close valve C and insure valve B is open. Open valve A located by North Road. ** Note if valve A is opened before valve C is closed the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure ** Open the valves to the booster pump. Start the booster pump. The control for the booster pump is located below the station exhaust fan. Start the Hypochlorite pump. This will require plugging into a live outlet. The booster pump s capacity is 25% of the well pumps capacity so the hypochlorite dosing pump should be turned down to 25% of its original setting. Monitor the pump to ensure it is pumping. This booster pump has no automatic controls, so the Operator will have to ensure the reservoir is not over flowing and should monitor the Cl 2 to insure that it is providing an acceptable dosage in the system. Page 2 28.193 2009

To return to normal operation: Shut down booster pump. Set Hypochlorite pump back to original setting. Shut down the Hypochlorite pump. Close valve A. Open valve C. ** Note if valve A and valve C are open at the same time the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure ** To Get Permission to Switch to Hopkins Landing Source Hopkins Landing Contact Person: Dale Griswood Title: Hopkins Landing Operator Phone: 604-886-0155 An agreement in writing must be granted between SCRD and Hopkins Landing. Filling Stations In the event potable water is to be supplied to the residents of Langdale by a means other than the existing infrastructure the following options are available. Chapman water can be provided by a filling station which could be set up at Twin Isle Drive and North Road. o There are two options at this location. o First there is an existing sample point which could be used without any modification. Page 3 28.193 2009

o Next there is a hydrant which could easily be set up to allow easy filling of containers. o Both sites are located on Twin Isle Drive which is a quiet cul-de-sac. o It may be helpful to use a flagger for traffic control during peak times. o Delineators can be used to take motorists to the end of the cul-de-sac for turnaround. o This site should have an attendant until people are familiar with it. o The sample point could be left accessible 24 hours per day unattended. The hydrant should have someone monitoring it. The filling station by the museum in Gibsons could also be used. Page 4 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 10 LOSS OF STORAGE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 10 LOSS OF STORAGE WHAT TO DO LOSS OF STORAGE A structural collapse of the reservoir could cause a loss of storage. What to Do Due to Contamination 1. If contamination of the reservoir occurs immediately shut off reservoir from the distribution system. Only run the water pump with a hydrant partially open for pressure relief. 2. Isolate system from pumping to the reservoir. 3. Take steps to ensure distribution system is safe for consumption. If not, issue Advisory. 4. Follow the Chain of Command Tree (Tab 2). Issue an Advisory (see Tab 6 for template). Notify the Health Authority and water users that the water is unsafe. The media liaison will contact and arrange for radio, television, door-to-door and newspaper release. When going door-to-door, leave notices if residents are not home. 5. Notify the Fire Department if the volume in the reservoir is low. 6. Drain and de-contaminate. Properly place online with direction of Health Authority. Structural Collapse 1. Notify Emergency Responders (911). Page 1 28.193 2009

2. Isolate system from pumping to the reservoir. 3. Arrange alternate water source: Hopkins Landing System (see below) Filling Stations (see below) 4. Or, run the pumping system manually (ensure not pumping against a closed system. A hydrant must be partially open for pressure relief). Instructions for Feeding Hopkins Landing Water to the Langdale System Refer to the drawing posted at the station. If there is sufficient water flush the 2 inch blow off located by valve A just west of the intersection of North Road and Marine Drive. Contact Hopkins Landing Operator. o Dale Griswood Ph: 604-886-0155 Locate valves B and C behind the station. Close valve C and insure valve B is open. Open valve A located by North Road. ** Note if valve A is opened before valve C is closed the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure ** Open the valves to the booster pump. Start the booster pump. The control for the booster pump is located below the station exhaust fan. Start the Hypochlorite pump. This will require plugging into a live outlet. The booster pump s capacity is 25% of the well pumps capacity so the hypochlorite dosing pump should be turned down to 25% of its original setting. Monitor the pump to ensure it is pumping. Page 2 28.193 2009

This booster pump has no automatic controls, so the Operator will have to ensure the reservoir is not over flowing and should monitor the Cl 2 to insure that it is providing an acceptable dosage in the system. To return to normal operation: Shut down booster pump. Set Hypochlorite pump back to original setting. Shut down the Hypochlorite pump. Close valve A. Open valve C. ** Note if valve A and valve C are open at the same time the Hopkins Landing system will be subjected to a 70 psi increase in pressure and may experience catastrophic failure ** To Get Permission to Switch to Hopkins Landing Source Hopkins Landing Contact Person: Dale Griswood Title: Hopkins Landing Operator Phone: 604-886-0155 An agreement in writing must be granted between SCRD and Hopkins Landing. Filling Stations In the event potable water is to be supplied to the residents of Langdale by a means other than the existing infrastructure the following options are available. Page 3 28.193 2009

Chapman water can be provided by a filling station which could be set up at Twin Isle Drive and North Road. o There are two options at this location. o First there is an existing sample point which could be used without any modification. o Next there is a hydrant which could easily be set up to allow easy filling of containers. o Both sites are located on Twin Isle Drive which is a quiet cul-de-sac. o It may be helpful to use a flagger for traffic control during peak times. o Delineators can be used to take motorists to the end of the cul-de-sac for turnaround. o This site should have an attendant until people are familiar with it. o The sample point could be left accessible 24 hours per day unattended. The hydrant should have someone monitoring it. The filling station by the museum in Gibsons could also be used. Page 4 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 11 SPILL CONTAINMENT - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 11 SPILL CONTAINMENT WHAT TO DO SPILL CONTAINMENT Small spills or leaks may be handled directly by the Operators responsible for the operation and maintenance of the water system. Actions to control and stop small spills may be taken at the direction of the O&M personnel who are familiar and trained to handle the associated hazards. The most hazardous chemical currently used in the Langdale water system is the 12% sodium hypochlorite. In all cases of a spill (small or major) or other spills such as vehicle transport of chemicals, the Drinking Water Officer must receive a written report of the threat to water supply within 24 hours (section 12(3)(b)). A template for the report is available in Tab 6. What to Do Small Spill 1. Identify reason and location of leak or spill. 2. Taking SAFETY and WorkSafe BC requirements into account, arrange to stop the leak or spill (i.e. changing containers if necessary). 3. Clean-up area of spill use dechlorinating agent if directing to a storm sewer, or in areas of creeks, ditches or streams. 4. Make adjustments if required so spill/leak will not happen again. Page 1 28.193 2009

Major Spill Major spills must be handled as follows: 1. If evacuation is necessary, evacuate the immediate area. 2. Advise any worker in and adjacent the chemical building. 3. If there is a threat to the water system, shut down the system. 4. Notify the Drinking Water Officer/Emergency Officer and/or the Fire Department. 5. If Well is contaminated follow Tab 7 instructions. (Tab 7 Contamination of Water Source). 6. If the spill is large enough to contaminate the area beyond the treatment facilities and threaten human health, notify a Public Safety Office or the Police to request assistance in managing the spill and restrict access to non-protected and non-qualified personnel. 7. Obtain and wear chemical protective clothing, eye and hand protection, and suitable respiratory protection. 8. Do not re-enter the contaminated area until an Emergency Officer, Fire Chief or a trained operator arrives and indicates it is safe to do so. 9. Report, to the emergency personnel on-site, the nature of the spill, chemicals involved in location, amount and extent of the affected area. 10. Never re-enter the contaminated area alone. 11. If the responsible officer on-site determines that the spill can be contained, the following actions may be taken by the qualified emergency personnel: (i) Contain major spills by dyking with sand, soil or other non-combustible material. (ii) Contain major spills by using dry clean-up methods such as absorbent material. (iii) Transfer the spilled material into approved waste containers for proper disposal. Follow Government Regulations for disposal of hazardous materials. (iv) Avoid spilled material to flow into any watercourse. (v) Comply with WCB regulations. Page 2 28.193 2009

Actions after a Major Spill Immediately after a major spill tasks must be carried out as explained below. (a) (b) (c) (d) (e) Inspect contaminated area and identify any equipment, material, soil, etc., that has been contaminated. Arrange for disposal of contaminated material, soil, etc., as per Federal, Provincial or Local Regulations. Consult with the local agencies if required. Decontaminate, repair or replace any equipment or emergency equipment/tools as required. After clean-up procedures are complete, inspect the facilities with the Drinking Water Officer / Emergency Officer to ensure that normal operations can be resumed safely. Prepare a written report to the Drinking Water Officer of the threat to the water supply within 24 hours of the incident (Section 12(3)(b)). A template for the report is provided in Tab 6. Page 3 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 12 POWER FAILURE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 12 - POWER FAILURE WHAT TO DO POWER FAILURE In the event of a power outage, the well pump will shut down. The reservoir will provide temporary storage only (normally 4 hours). A back-up mobile generator is parked at the Works Yard on Mason Road. What to Do 1. Check the pump station and contact B.C. Hydro if the power is out. 2. Once power is restored, check the pump station to see that it is operating properly. 3. If it seems like a long shut down (more than 4 6 hours) take the following steps: a) The pumping system has allowance for the connection of a portable generator. Connect a portable generator, if available, from at the Works Yard. (See below for details How to Connect). b) If a portable generator is not available, arrange for an alternate source (such as Chapman source, Hopkins Landing, bottled, bulk delivery of water, or dispensing of water. See Tabs 7 & 8 for more detail on using these sources). Notify the users of the shut down (go house to house, leave notices if residents are not at home). Notify the Local Health Authority of the water system shut down. Page 1 28.193 2009

Give users and local Health Authority an update on when the system should be operational. c) The Fire Department must be notified if a genset is shared between locations. How to Connect the Portable Generator to the System at the Pump House The Generator is kept at the Mason Road works yard. Use a suitable truck to tow the unit to the pump station. Check that the power is still off at the station. Open the electrical box to the left of the main door on the outside of the station. Remove the bottom panel. In the box on the back of the generator, pull out the cord and connect it to the outlet on the station. Inside the station, to the right of the door, switch the main disconnect from hydro to generator. Start the generator. Engage the power to the building. When hydro is restored, shut down the power at the generator. The diesel generator can be left running to allow it a cool down period. Switch the main disconnect back to hydro from generator. Check the station to insure proper operation. Check that communications have been properly restored. Shut down the diesel generator. Page 2 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 13 PUMP FAILURE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 13 PUMP FAILURE WHAT TO DO PUMP FAILURE Pump failure is possible for disruption of the system. (as per DWO, the SCRD should have a back-up pump on-site and a procedure for replacement) What to Do 1. Investigate the nature of the pump failure. 2. Repair or replace pump or pumps. In the meantime, adopt procedures as per Tab 9, Loss of Water Source. Procedure for Replacement of Pump with Back-up Pump Determine if complete replacement is required or if it is a motor problem. o See contact list for electrician and Pika Pump Service. If it is determined that the pump needs to be replaced, the following tools and equipment are required: o Spare pump located at the Works Yard. Column and pump are located in the storage shed. New motor is in the works building. Page 1 28.193 2009

o Crane service Lons Crane, Phone: 604-886-4999, Cell 604-740-1012 K&E Towing, Phone: 604-885-8153 o Large chain wrenches o Angle Grinder o Standard hand tools Have electrician or qualified person lock out and disconnect pump. Open hatch in roof. Remove top cover. Remove large nut from shaft, uncouple shaft to pump, remove shaft. Remove motor with crane. Unbolt base from floor. Use crane to lift the pump assembly. As lifting it will be necessary to brace lower sections and disassemble the sections of the column. Ensure the lower section of pump will not be allowed to drop into the well as the column is taken apart. o When taking apart a section it is good practice to brace below the next collar. o This may require taking the sections apart on the roof of the station while bracing at the well head. The sections may unscrew but the collars will most likely have to be cut with the angle grinder. Once the old pump has been removed, assemble the new pump as it is being lowered into the well. Install the electric motor and check the rotation. Connect the motor to the pump. Use the adjusting nut to adjust the height of the impeller. Check for free rotation of the shaft before energizing the pump. Test run the pump using the valves to throttle the flow as necessary. Page 2 28.193 2009

Note these instructions are not detailed. If you are not comfortable performing this pump replacement do not attempt this service. Get the required help. See the contact list for Pika Pump and Compressor Sales. Page 3 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 14 CHLORINATOR FAILURE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 14 CHLORINATOR FAILURE WHAT TO DO CHLORINATOR FAILURE What to Do 1. If no residual in system, advise Supervisor of chlorinator failure. 2. Check chlorine residuals in the system. 3. Notify the Drinking Water Officer of the failure. 4. Discuss with the Drinking Water Officer if a Boil Water Advisory is required, by checking chlorine residuals in the system. If required, issue a Boil Water Advisory (see Tab 6 for template). 5. Arrange for repair or replacement of chlorinator pump. There is a back-up pump located at the Works Yard. 6. Once system is operational, again check that residuals in the distribution system meet drinking water requirements. 7. Get approval from Health Authority to lift Boil Water Advisory (see Tab 6 for template). *pump is available and can be interchanged easily* Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 15 BROKEN WATERMAIN - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 15 BROKEN WATERMAIN WHAT TO DO BROKEN WATERMAIN Should there be a break in one of the Langdale systems watermains, the following steps should be taken: What to Do 1. Isolate the break by shutting down the necessary gate valves. (Ensure pump not pumping against a closed system). 2. Notify Supervisor of situation who can organize a works crew, call to arrange for necessary equipment to be mobilized and on-site to repair the main. 3. Repair the watermain. Reduce pressure in the system, but maintain enough pressure to prevent backflow. Carry out water quality tests to ensure the distribution system is not contaminated. Disinfect all parts used in repair and flush out the repaired watermain prior to putting back into service. (follow AWWA Standard for Disinfecting Watermains (AWWA C651-99), Tab 23) and dechlorinate as required when flushing. 4. Notify the Drinking Water Officer, Ministry of Environment, Department of Fisheries and others if necessary (due to major volumes of chlorinated water discharged to the environment). 5. Follow the Bacteriological Sampling Procedure and evaluate results before returning service. AWWA Standard for Disinfecting Watermains (AWWA C651-99) See Tab 22 Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 16 FLOOD CONDITIONS - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 16 FLOOD CONDITIONS WHAT TO DO FLOOD CONDITIONS What to Do 1. Follow the Chain of Command to notify the Drinking Water Officer of the flood. 2. Refer to Tab 7 Contamination of Water Source. 3. Notify all users regarding the potential for water contamination, loss of pump, power, etc. Users should be advised to store some drinking water in advance (if possible), and to boil any suspect water for two minutes or disinfect with chlorine when flood conditions exist. (DWO to provide direction) 4. Contact the Local Health Unit (Environmental Health Department), Provincial Emergency Preparedness, and Ministry of Environment. 5. Arrange alternate source if possible (bottled water, bulk hauler, filling station). ** Follow electrical safety precautions** Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 17 BACKFLOW OR BACK SIPHONAGE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 17 BACKFLOW OR BACK SIPHONAGE WHAT TO DO BACKFLOW OR BACK SIPHONAGE What to Do 1. Investigate to see if a backflow has occurred. 2. Notify Utilities Supervisor or Utilities Manager and follow Chain of Command. 3. If so, isolate the watermains contaminated by the backflow, or if necessary shut-down the entire system. Follow the Procedures for a Contaminated Source (Tab 7) or Reservoir (Tab 8). 4. Notify water users of the situation. 5. Carry out water quality tests to ensure the distribution system is not contaminated. 6. Correct the backflow condition, make the necessary repairs or alterations. 7. Using appropriate procedures, flush and disinfect the contaminated watermains. (See Tab 22 AWWA C651-99 Standard for Disinfecting Watermains for procedures. This includes Bacteriological Sampling or chemical (if required) before putting the system back on-line.) Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 18 LOSS / INCREASE OF PRESSURE - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 18 LOSS / INCREASE OF PRESSURE LOSS / INCREASE OF PRESSURE Damage or tampering with the PRV station could cause a loss or increase of pressure in the distribution system. Loss of pressure could also be caused by low water levels in the reservoir and broken mains. What to Do 1. Investigate and identify the cause and loss or increase in pressure in the system. 2. Follow the Chain of Command Tree (Tab 2). 3. Loss of pressure may increase the potential for backflow and contamination. In this case, refer to Tab 17 (Backflow) for action items. 4. For loss of pressure due to loss of storage, refer to Tab 10. 5. For loss of pressure due to a broken main, refer to Tab 15. 6. For increase in pressure due to damage or tampering with the PRV station, isolate the low pressure system from the high pressure system and repair the PRV. 7. Notify public and authorities when system is back to normal. Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 19 LOSS OF ACCESS - WHAT TO DO

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 19 LOSS OF ROAD ACCESS LOSS OF ACCESS What to Do 1. Determine if usual access road is safe for use. 2. If determined unsafe, search for alternate route. (This could involve use of ATV or by foot if required). 3. Advise SCRD Staff by following the Chain of Command Tree (Tab 2). In an emergency situation, you may be able to contact another SCRD staff member residing in another area. Four-wheel drive vehicles are available at the SCRD Works Yard. Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 20 COMMUNICATION SYSTEM FAILURE

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 20 COMMUNICATION SYSTEM FAILURE COMMUNICATION SYSTEM FAILURE If the communication between the reservoir and the pumping station is lost, proceed as follows. What to Do 1. Advise staff by following the Chain of Command Tree (Tab 2). 2. If communication will be interrupted for a long period of time (usually more than 4 6 hours), run the systems manually (pumping and chlorination systems). 3. Once the system is repaired make a final check to ensure the normal operations can be resumed safely. Page 1 28.193 2009

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 21 REPORTING This report should be filled out and reviewed by SCRD. It should be reviewed with all SCRD staff that may have been involved with the emergency response. * Please file completed report with the SCRD general filing system*

WATER SYSTEM EMERGENCY RESPONSE PLAN LANGDALE WATER SYSTEM TAB 22 AWWA C651-99 Disinfection of Watermains