Everbridge Suite Winter 2015 Release Notes Version 4.0.0 February 4, 2015
February 4, 2015 Printed in the USA. Copyright 2015. Everbridge, Inc. All rights are reserved. Everbridge, Aware, SmartGIS, Act-SaaS, One Call-Reaches All, Emergency Notification in the Cloud, Everbridge Matrix, Instacom, Interactive Communications Visibility, and Interactive Visibility are trademarks of Everbridge, Inc. All other registered or unregistered trademarks and service marks are property of their respective companies and should be treated as such. No part of this publication may be reproduced, transcribed, or transmitted, in any form or by any means, and may not be translated into any language without the express written permission of Everbridge. Limit of Liability/Disclaimer of Warranty: Everbridge makes no representations or warranties of any kind with respect to this manual and the contents hereof and specifically disclaims any warranties, either expressed or implied, including merchantability or fitness for any particular purpose. In no event shall Everbridge or its subsidiaries be held liable for errors contained herein or any damages whatsoever in connection with or arising from the use of the product, the accompanying manual, or any related materials. Further, Everbridge reserves the right to change both this publication and the software programs to which it relates and to make changes from time to time to the content hereof with no obligation to notify any person or organization of such revision or changes. This document and all Everbridge technical publications and computer programs contain the proprietary confidential information of Everbridge and their possession and use are subject to the confidentiality and other restrictions set forth in the license agreement entered into between Everbridge and its licensees. No title or ownership of Everbridge software is transferred, and any use of the product and its related materials beyond the terms on the applicable license, without the express written authorization of Everbridge, is prohibited. If you are not an Everbridge licensee and the intended recipient of this document, please return to Everbridge, Inc., 500 N. Brand Boulevard, Glendale, CA 91203. Export Restrictions: The recipient agrees to comply in all respects with any governmental laws, orders, other restrictions ( Export Restrictions ) on the export or re-export of the software or related documentation imposed by the government of the United States and the country in which the authorized unit is located. The recipient shall not commit any act of omission that will result in a breach of any such export restrictions. Everbridge, Inc. 500 N. Brand Boulevard, Suite 1000 Glendale, California 91203 USA Toll-Free (USA/Canada) +1.888.366.4911 Visit us at www.everbridge.com Everbridge software is covered by US Patents, including Numbers 7,664,233; 7,895,263; 8,149,995; 8,175,224; 8,280,012; 8,417,533; 8,660,240; 13834068; 13834249; and 13834148 Everbridge Suite Winter 2015 Release Notes 2
Table of Contents Introduction... 4 Purpose... 4 Scope... 4 Browsers... 4 Enhancements Introduced in This Release... 5 Everbridge Suite... 5 Platform... 6 Improvements and Defects Addressed in This Release... 7 Everbridge Suite... 7 Platform... 8 REST API... 8 Known Issues in This Release... 9 Everbridge Suite... 9 Related Documentation... 11 Product User Guides... 11 Related Training... 13 Everbridge University... 13 Everbridge Suite Winter 2015 Release Notes 3
Introduction Purpose The purpose of this document is to communicate enhancements, fixes, and known problems and workarounds. Scope This document describes the General Availability of the Everbridge Suite Winter 2015 release, version 4.0.0. Browsers The following browsers were used to validate the application components in this release: Member Portal: Microsoft Internet Explorer 8, 9, 10, 11 Mozilla Firefox 33.0.1, 33.0.2 Google Chrome 33.0.1750.154m, 36.0.1985.125m, 38.0.2125.104 Apple Safari 5.1.2, 6.0.5 Manager Portal: Microsoft Internet Explorer 7, 8, 9, 10, 11 Mozilla Firefox 33.0.1, 33.0.2 Google 35.0.1750.154m, 36.0.1985.125m, 38.0.2125.104 Apple Safari 5.1.2, 6.0.5 Everbridge Suite Winter 2015 Release Notes 4
Enhancements Introduced in This Release Everbridge Suite The following table lists the Everbridge Suite-related enhancements. Product/Product Area Feature Description Member Portal Single Sign-On and Logout Users with SSO enabled will be able to log into their Everbridge Suite member portal with their SSO user name and password. Logging out of member portal will redirect SSO user to the login portal page. Refer to Everbridge University for SSO learning courses. Manager Portal Single Logout Logging out of the manager portal will redirect SSO users to the SSO Welcome page. Refer to Everbridge University for SSO learning courses. Weather Custom Templates For automated weather alerts, users have the ability to create custom configurations for notifications on specific weather events using templates. Weather Custom Templates Automated templates can now be delivered based on location and subscription, location only or add static contacts as individuals, groups, or polygons. Weather Custom Templates New feature to customize the alert wait period for hail and lightning. Weather Custom Templates Added option to apply Quiet Period settings across all contacts. Scheduling Export New export functionality added to scheduling. Calendars can be exported in PDF or Excel format. Notification Voice Delivery To enhance security for voice calling, users Organizations will have the ability to configure a numeric Voice Delivery PIN for voice notifications. When enabled for a notification, the recipient will be required to enter the Voice Delivery PIN prior to listening to the message. REST API Notification The API supports RTF in the body of notification and incidents for the email delivery path. Settings Custom FROM Email Address New premium feature for clients to customize the From Email address for emails sent from Everbridge Suite. Refer to the additional documentation in client portal. Notification Secure Push Users will be able to define a URL in the Everbridge Suite and configure their notifications to be sent to this URL. Everbridge Suite Winter 2015 Release Notes 5
Product/Product Area Feature Description Zapier platform Everbridge Suite app Everbridge is introducing an app for the Zapier platform. Zapier is an integration platform that allows interactions between web applications. The Everbridge app on the Zapier website is called Everbridge Suite. Users can create integrations between the Everbridge Suite app and other web apps available on the Zapier website. Our Everbridge Suite app allows users to Create, Update, and Delete Contacts. Additionally, the Everbridge Suite app allows users to send Notifications to Groups and launch Incidents from templates. NOTE: Zapier users who would like to use the Everbridge Suite App on the Zapier Platform should first create their Groups, Notification Templates, and Incident Templates in the Everbridge Suite Manager Portal. Platform The following table lists the Aware- and Everbridge Suite-related enhancements. Product/Product Area Feature Description Notification Delivery Change and addition of SMS Addition of redundant SMS aggregator-service codes provider Added redundant SMS codes: Australia Hong Kong Germany Sweden United Kingdom Added dedicated SMS codes: Italy Brazil Google Voice (U.S. only) Everbridge Suite Winter 2015 Release Notes 6
Improvements and Defects Addressed in This Release Everbridge Suite The following table lists the improvements and defects related to Everbridge Suite. ID Product/Product Area Improvement/Resolved Defect Case Number MN-1851 File Attachment Name The maximum length of file attachment 14165807 names has been set to 80 characters. 14167413 WFM-482, WFM-481, WFM-354 Scheduling When creating a new shift, users can select from any available field and select the same field multiple times. PM-789 Groups Search capabilities on the Groups tab allow users to locate a specific group in the organization. PM-812, PM-811 Settings Contact Display Properties added to Settings to enable administrator to customize transparency and size of dots on the Universe map. Improved navigation for adding and editing contact addresses. PM-831, Contacts PM-830 PM-829 Contact Upload Improved error messaging in the contact upload. PM-828, Point Address Improved usability of the Preview button on PM-734 View on Map overlay. PM-720 Point Address Improved error messaging in the Point Address upload. PM-688 Member Portal Additional address components added to the Verify Your Location overlay. PM-787 Notification When adding individual contacts to a notification, the user can now create a rule 'on the fly with advanced search. Once created, the rule is automatically added as a selection, allowing the user to 'select all' contacts that resulted from a search. MN-1740 Reports Extensions and device PIN values are now displayed on custom reports. MN-633 Settings Load button for Alertus URL field will be enabled even if the first URL entry by the user is invalid. MN-606 Notification This has been adjusted to fix the grammatical error. From There is no any sender caller ID. to There is no sender caller ID." PM-725 Notification When "Use notification escalation" and Polling is selected in Notifications or Incident Templates, the SMS Call Back check box under Settings will remain enabled for users to select or clear. 14158412 14131950 13131033 14172821 Everbridge Suite Winter 2015 Release Notes 7
Platform The following table lists the Everbridge Suite-related defects. ID MN-2146 Product/Product Area Call Back voice prompts Improvement/Resolved Defect Correct error with Danish numbering prompt. Case Number 14169465 REST API The following table lists the Everbridge Suite-related defects. ID Product/Product Area Improvement/Resolved Defect Case Number MN-1851 File Attachment Name The maximum length of file attachment names has been set to 80 characters. 14165807 14167413 RA-98 Incident API API users can use the minimum JSON object example provided in the REST Application Programming Interface Guide to launch, update, and close incidents via the Incident API. RA-23 Contact API API users will have improved validation and error handling in the POST method for Name, Address, and Delivery Paths fields. RA-124 Notification Search results will contain information for 14166483 the organization that was in the GET request. MN-1826 Contacts Enhanced validation for contact path values. 14161241, 14161238 RA-105 Contacts Delete contact method will validate the externalid to make sure the ID exists. RA-28 Contacts Contact additional information supports numeric data type. RA-123 Notifications and Customers can send RTF text in the body of Incident APIs their notifications and incidents by using the new JSON element RTF Text in the Notifications and Incidents APIs. 14160536 14146631 Everbridge Suite Winter 2015 Release Notes 8
Known Issues in This Release Everbridge Suite The following table lists the known issues related to Everbridge Suite. Each known issue will be addressed in a future release, if applicable. ID Product/Product Area Issue Case Number Site Translations The text on some pages may not be completely translated for some site languages when you change the site language from English (United States). Updates will be implemented in a future release. IV-194 Notification > Secure Push The Secure Push notification shows up in the Universe tab under Mobile Member App widget but it should not. MN-2143 Notification > Secure Push The Mobile Member path displays in the detailed report even after the Secure Push feature is unchecked in the Organization Settings. RA-23 Contact API 1. User can POST contacts with any Delivery Paths. Everbridge will not validate the Service Provider data for the delivery path. 2. Location Name of Address is limited to 50 characters via the API, but only 40 characters are allowed from the UI. ZAP-2 Zapier platform If the Zapier users are not Everbridge Suite API users, they will receive an Authentication Error. A Zapier user should be an Everbridge Suite Account Administrator or Organization Administrator with API permissions. ZAP-13 Zapier platform Delete Contact option requires the user to enter the Record Type Id. Workaround: Using a Chrome Browser, right-click the Record Type name in Everbridge Manager Portal (Organization Settings > Contacts and Groups > Contact Record Types) and click Inspect Element. This will show the Internal Id of the Record Type. Everbridge Suite Winter 2015 Release Notes 9
ID Product/Product Area Issue Case Number ZAP-18 Zapier platform Create Contact option requires the user to enter the Record Type Id. Workaround: Using a Chrome Browser, right-click the Record Type name in Everbridge Manager Portal (Organization Settings > Contacts and Groups > Contact Record Types) and click Inspect Element. This will show the Internal Id of the Record Type. ZAP-20 Zapier platform Update Contact option requires the user to enter the Record Type Id. Workaround: Using a Chrome Browser, right-click the Record Type name in Everbridge Manager Portal (Organization Settings > Contacts and Groups > Contact Record Types) and click Inspect Element. This will show the Internal Id of the Record Type. Everbridge Suite Winter 2015 Release Notes 10
Related Documentation Product User Guides For the Everbridge Suite Winter 2015 release, the documentation set includes the version 4.0.0 enhancements. All publications are dated February 4, 2015. Publication Title *Everbridge Suite User Guide Major Changes Updated the Data Dictionary table in the Contacts chapter. Posted a companion document onto the Everbridge Client Portal, Contact Uploads Sample Records.xlsx. Updated the Scheduling chapter. *Interactive Visibility User Guide *SMART Weather Alerting User Guide REST Application Programming Interface Guide Updated screen shots in the Organization Settings appendix. Updated the screen shots in the Using Mobile Member chapter. Updated screen shots in the Automated Weather Alerts chapter. Added Weather Alert Templates to the Automated Weather Alerts chapter. Added Notification Messages to the Notifications chapter. NOTE: Use the individual txt files in the REST_API_JS_Files.zip folder to copy and paste the JSON objects. Availability: The titles with asterisks (*) above are the user guides that are available as Online Help. Select the Help & Support link from the Everbridge Suite product. Each publication is available in PDF format. All PDFs are available from the Everbridge University tab of the Everbridge Client Portal (http://clientportal.everbridge.com). The product documentation in Everbridge University is nested under Everbridge Suite and then under a product-specific Documentation category, as shown in the following example. Everbridge Suite Winter 2015 Release Notes 11
Everbridge Suite Winter 2015 Release Notes 12
Related Training Everbridge University Courses have been created or updated for new features in this release, including Contact Display Properties, Automated Weather Alerts, Alertus, and Single Sign-on to Manager and Member Portals. Descriptions of these courses are in the Everbridge University Online Course Catalog that accompanies the release. The following courses have undergone important updates since the last release. When you view a replacement course, any lessons that have not had major updates and that you have already viewed in the original course will be marked as already viewed. Only lessons that have had major updates, or that are new, will be marked as not yet viewed. Organization Settings CR46201 Organization Map Settings (replaces CR46200) CR46711 Automated Weather Alerts in MN (replaces CR46710) CR46814 Member Portal Settings (replaces CR46813) These new courses have been added to the Everbridge University Online Course Catalog and Everbridge University, as follows. Publishing Options CR43340 Alertus Publishing Options Organization Settings CR46910 Single Sign-on Settings CARES and Best Practices CR60035 Citizen Awareness Kit In addition, there are two courses specific to this release. New Release Training CR401501 Everbridge Suite Winter 2015 Release Overview CR401502 Updated Lessons for Winter 2015 Release Availability: These webinars and training courses are available from the Everbridge University tab of the Everbridge Client Portal (http://clientportal.everbridge.com). As needed, all other courses are being added and updated to reflect the changes in this release. Everbridge Suite Winter 2015 Release Notes 13